1,513 Quality Specialist jobs in the Philippines

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

• Monitor assigned Staff/Operators and provide feedback to the Reps on the areas that need improvement
• Evaluate progress of Staff/Operators performance, quality, etc.
• Conduct monitoring sessions and communicates changes, updates etc. based on client feedback
• Monitor requirements and adhere on a daily/weekly/monthly basis
• Conduct program education classes as directed by Management
• Review quality assurance concerns with Team Leaders in a timely and effective manner
• Respond to QA-related inquiries from Operations and corresponding Departments
• Ensure that quality policies and procedures are communicated and followed
• Troubleshoot low performing programs and provide suggestions for improvement
• Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines
• Complete all required reporting in a timely and effective manner
• Finalize reports on audit updates and errors
• Assist in setting QA guidelines to be implemented to existing employees and new hires
• Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation
• Perform other duties as assigned

Requirements

• Candidate must possess at least a Bachelors/College Degree
• At least 2 years of work experience in the BPO setting as a Quality Analyst
• Strong organizational, interpersonal and time management skills
  
  Familiarity with Operational Excellence, Continuous/Process Improvement, and Total Quality Management concepts
• Knowledgeable in doing Root Cause Analysis
• Has excellent & effective written and oral communication skills
• Strong team player with a high level of professionalism and initiative
• Willing and able to work on a shifting schedule and during holidays
• Proficient in a Microsoft Office Environment, specifically Word, PowerPoint, Excel and Visio
• Applicants must be willing to work in Ortigas/Cubao

Quality Specialist

25,000-30,000

Analyze, improve, and elevate quality at OBP Lead monitoring and guide teams to success. Apply now and be the change as our Quality Analyst

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

• Monitor assigned Staff/Operators and provide feedback to the Reps on the areas that need improvement
• Evaluate progress of Staff/Operators performance, quality, etc.
• Conduct monitoring sessions and communicates changes, updates etc. based on client feedback
• Monitor requirements and adhere on a daily/weekly/monthly basis
• Conduct program education classes as directed by Management
• Review quality assurance concerns with Team Leaders in a timely and effective manner
• Respond to QA-related inquiries from Operations and corresponding Departments
• Ensure that quality policies and procedures are communicated and followed
• Troubleshoot low performing programs and provide suggestions for improvement
• Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines
• Complete all required reporting in a timely and effective manner
• Finalize reports on audit updates and errors
• Assist in setting QA guidelines to be implemented to existing employees and new hires
• Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation
• Perform other duties as assigned

Requirements

• Candidate must possess at least a Bachelors/College Degree
• At least 2 years of work experience in the BPO setting as a Quality Analyst
• Strong organizational, interpersonal and time management skills
• Familiarity with Operational Excellence, Continuous/Process Improvement, and Total Quality Management concepts
• Knowledgeable in doing Root Cause Analysis
• Has excellent & effective written and oral communication skills
• Strong team player with a high level of professionalism and initiative
• Willing and able to work on a shifting schedule and during holidays
• Proficient in a Microsoft Office Environment, specifically Word, PowerPoint, Excel and Visio
• Applicants must be willing to work in Ortigas/Cubao

About the Role

We are looking for a Quality Specialist to ensure that our Contact Center delivers the highest level of service, accuracy, and compliance. In this role, you will monitor and evaluate customer interactions, provide constructive feedback, and work closely with managers to drive continuous improvement and achieve performance goals.

Key Responsibilities

• Monitor inbound calls and/or non-voice interactions to ensure customer satisfaction and first-call resolution.
• Review associates' compliance with business rules and processes, providing timely feedback for improvement.
• Evaluate sales outputs for quality and validity, reporting any breaches identified.
• Complete quality monitoring forms with detailed performance feedback and maintain accurate database records.
• Review customer satisfaction surveys, complaints, commendations, and escalations; track and analyze data for reporting.
• Provide insights and recommendations for quality improvements to managers and supervisors.
• Report on associate and team performance trends, including calibration score tracking, on a weekly basis.
• Collaborate with managers/supervisors to ensure weekly and monthly targets are met.
• Participate in calibration sessions and quality alignment initiatives.
• Complete required phone time and perform other assigned duties.

Qualifications:

• 1–2 years of customer service experience.
• 1 year of quality analyst/specialist experience and familiar with 7 quality tools (PARETO, HISTOGRAM, FISH BONE, CORRELATION, SCATTER PLOTS, FLOWCHARTS & CONTROL CHARTS)
• At least 6 months of experience on campaign(s) within the company with demonstrated high-quality performance.
• Previous experience in Quality, Call Monitoring, Reporting, Calibration preferred.
• Strong PC skills and proficiency in office software applications.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Basic facilitation, research, and problem-solving skills (preferred but not required).
• Strong attendance record and ability to meet personal metric goals.
• Basic knowledge of MS Excel and ability to create simple reports.

Other Details:

• Site: Glorietta 1, Makati City
• Onsite Work Set Up

Why Join Us?

• Be part of a supportive and collaborative team.
• Opportunities for career growth and skills development.

Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in highly regulated industries—such as healthcare, financial services, and transportation. We catch what others miss, and we are dedicated to helping our clients effortlessly secure the right talent. As a global leader, Cisive empowers organizations to hire with confidence.

Through our PreCheck division, Cisive provides specialized background screening and credentialing solutions tailored for healthcare organizations, ensuring patient and workforce safety. Driver iQ, our transportation-focused division, delivers FMCSA-compliant screening and monitoring solutions that help carriers hire and retain the safest drivers on the road.

Unlike traditional background screening providers, Cisive takes a technology-first approach powered by advanced automation, human expertise, and compliance intelligence—all delivered through a scalable platform. Our solutions include continuous workforce monitoring, identity verification, criminal record screening, license monitoring, drug & health screening, and global background checks.

The Quality Control Specialist facilitates and maintains vendor relationships by leveraging expertise in the end-to-end reconciliation of vendor invoices and fee processes. The Vendor Coordinator ensures accuracy in third-party vendor monthly invoices, focusing on reviewing, reconciling, and submitting these invoices. Additional responsibilities include supporting other tasks as assigned by the supervisor and delivering high service standards to vendors while upholding operational excellence.

The candidate must be willing to WORK ONSITE in Quezon City, following a NIGHT shift schedule.

Responsibilities:

• Monthly review & reconciliation of vendor invoices and billing data
• Monthly review & reconciliation of vendor fee tables and govt fee tables
• Assist with routine quality assurance processes to ensure proper adherence to Cisive guidelines
• Support operational team with additional duties, analyzing performance and supporting other areas as needed

Requirements:

• Bachelor's degree preferred, or 2-3 years in a similar support role
• Proficiency in Microsoft Office required, including Microsoft Word and Excel
• Must be able to develop and cultivate relationships with vendors
• Able to multitask efficiently and effectively
• High level of professional and diplomatic written and verbal communication skills
• Ability to stay calm and positive in stressful and demanding situations
• Critical Thinking and Decision-Making Skills
• Highly organized, with strong attention to detail
• Ability to work in fast-paced environment
• Ability to research items and resolve problems
• Team oriented person who can focus on the details

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

• Monitor assigned Staff/Operators and provide feedback to the Reps on the areas that need improvement
• Evaluate progress of Staff/Operators performance, quality, etc.
• Conduct monitoring sessions and communicates changes, updates etc. based on client feedback
• Monitor requirements and adhere on a daily/weekly/monthly basis
• Conduct program education classes as directed by Management
• Review quality assurance concerns with Team Leaders in a timely and effective manner
• Respond to QA-related inquiries from Operations and corresponding Departments
• Ensure that quality policies and procedures are communicated and followed
• Troubleshoot low performing programs and provide suggestions for improvement
• Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines
• Complete all required reporting in a timely and effective manner
• Finalize reports on audit updates and errors
• Assist in setting QA guidelines to be implemented to existing employees and new hires
• Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation
• Perform other duties as assigned

Requirements

• Candidate must possess at least a Bachelors/College Degree
• At least 2 years of work experience in the BPO setting as a Quality Analyst
• Strong organizational, interpersonal and time management skills

Familiarity with Operational Excellence, Continuous/Process Improvement, and Total Quality Management concepts

• Knowledgeable in doing Root Cause Analysis
• Has excellent & effective written and oral communication skills
• Strong team player with a high level of professionalism and initiative
• Willing and able to work on a shifting schedule and during holidays
• Proficient in a Microsoft Office Environment, specifically Word, PowerPoint, Excel and Visio
• Applicants must be willing to work in Ortigas/Cubao

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

About the Role

We are looking for a Quality Specialist to ensure that our Contact Center delivers the highest level of service, accuracy, and compliance. In this role, you will monitor and evaluate customer interactions, provide constructive feedback, and work closely with managers to drive continuous improvement and achieve performance goals.

Key Responsibilities

• Monitor inbound calls and/or non-voice interactions to ensure customer satisfaction and first-call resolution.
• Review associates' compliance with business rules and processes, providing timely feedback for improvement.
• Evaluate sales outputs for quality and validity, reporting any breaches identified.
• Complete quality monitoring forms with detailed performance feedback and maintain accurate database records.
• Review customer satisfaction surveys, complaints, commendations, and escalations; track and analyze data for reporting.
• Provide insights and recommendations for quality improvements to managers and supervisors.
• Report on associate and team performance trends, including calibration score tracking, on a weekly basis.
• Collaborate with managers/supervisors to ensure weekly and monthly targets are met.
• Participate in calibration sessions and quality alignment initiatives.
• Complete required phone time and perform other assigned duties.

Qualifications:

• 1–2 years of customer service experience.
• Minimum1 year of experience as Quality Analyst/Specialist.
• Previous experience in Quality and Call Monitoring preferred.
• Proficient in reporting and presenting detractor trends to identify root causes and improve performance.
• Strong PC skills and proficiency in office software applications.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Basic facilitation, research, and problem-solving skills (preferred but not required).
• Strong attendance record and ability to meet personal metric goals.
• Basic knowledge of MS Excel and ability to create simple reports.

Other Details:

• Site: Glorietta 1 Makati
• Onsite Work Set Up

Why Join Us?

• Be part of a supportive and collaborative team.
• Opportunities for career growth and skills development.
• Competitive salary and benefits package.

Transcom is looking for talented individuals like you to join our awesome team Be the next QA Specialist for our Transcom Pasig site.

Join our Transcom Family as a QA Specialist

The quality specialist provides quality audits for the campaign while maintaining effectiveness and target efficiency to ensure client requirements are met. Investigations, reviews, recommendations, and communication are primary functions. The primary role of a QA Specialist is to monitor, listen, record, and evaluate agent phone calls according to the defined rules and processes of Transcom; and to improve customer satisfaction and to act proactively by providing feedback to Operations regarding agent performance. The QA Specialist will ensure the required number for audits for the campaign is completed and the feedback provided to Operations is complete and accurate.

Essential Duties & Responsibilities:

Communication

• Assist in locating contacts for internal and external client calibration sessions
• Supporting Team Leaders in setting improvement programs and action plans for CSRs
• Reporting on completed projects and/or reviews (upon requests)
• Escalating quality deficiencies to TQM
• Attending internal local meeting (staff or other departments)
• Being a campaign expert for all campaigns in assigned site
• Gathering up-to-date information and integrating feedback into the best practices
• Handle internal and client complaint/escalations

Knowledge Management

• Informing Training, CS, and OPS of any gaps in contact handling or online guides
• Ensuring the team is well informed with all required campaign information
• Participating to creation of new job aids, and routines
• Providing feedback to stakeholders on any new projects or test programs
• Analysing the usage of client or internal Knowledge database and taking actions accordingly

Training

• Providing recommendation to assist in creating new training programs
• Delivering client specific quality training as required to all stakeholders
• Participating in the analysis of the product test results.
• Identifying and reporting any training needs to maintain quality level
• Continuously reviewing procedures and implementing improvements with feedback to TQM Governance. Smooth transition to quality improvement.
• Prepare and submit weekly/monthly test questions and recommendations for ETA.
• Discuss QA Process and identifiers to new-hire agents

Quality

• Calibrating with TQM, Team Leaders, Business Managers and client at regular intervals, monitoring transactions and analysing transaction monitoring results.
• Ensuring through follow-up that action plan objectives have been met, feedback quality and performances results, coaching, follow up and consequence (PDP, action plan).
• Using the Group Report, if needed, as an extended means to review performance of the team/agents.
• Understanding and supporting clients and company needs and requirements for Quality Improvement.
• Attending specific product meetings with clients as required, or any other external local meeting (e.g. overflow).Using Quality Reports as needed (scoring sheet, volume, report etc…).
• Ensuring alignment with the clients' scoring standards to maintain accuracy and effectiveness
• Meeting COPC requirements for any new or trained support channels, such as, (KCRP Audits, Deep-Dives, Spot Checks, etc)
• Ensuring that monthly completion is met, (Q-Type, Live Evaluations, and Passed Coachings) within the month for all assigned Advisors.
• Completing 0TCE/CARE Escalations, or other created actions that help improve site performance, including items specifically made for each line of business

What we are looking for:

To be successful in this role you must…

Educational Background:

• University degree or equivalent higher qualification

Work Experience:

• Have worked in the quality department
• Maintained a passing average on external calibrations
• Within the site variation for scoring and evaluations
• Must not be an outlier in meeting expectation or for general performance that resulted in a progressive discipline within the past 6 months
• Have worked with numbers and understand basic mathematics needed for reporting, analysis and differentiation purposes.
• Have a proven and successful track record of effective training in the CRM business or a closely related industry.
• Have experience in monitoring/coaching skills related to behaviour-specific feedback.

Skills Requirements:

• Manage your time effectively and be focused on setting clear objectives and priorities
• Have worked in a data-driven environment
• Master local language (verbal & written)

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom's Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

What Life at Transcom is like

At Transcom, we're relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

Greeting from LanceSoft

Job Summary:

The Ops Integration & Quality Specialist shall be responsible for the implementation, configuration, and onboarding process to monitoring tools, transition of new systems and services to Monitoring & Control Department (MCD), manage the systems and tools owned by MCD, perform quality assurance and improvement programs. These responsibilities further extend to creating policies and procedures, where needed, in coordination with IT Management Division – Process Excellence Department.

Role Exposure:

• Manages the monitoring tools. Implements, configures, and onboards systems to monitoring tools. Optimizes according to business service level requirements.
• Handles transition of systems and services from delivery to operations. Creates and updates standards needed to operationalize systems and services. Serves as the point of contact to other units requesting transition support.
• Reviews MCD practices and prepares the necessary documentation (e.g., policies, procedures, guidelines) to standardize key processes. Assesses risks, implements mitigation and action plans, and documents them (e.g. PRSA, ITRSA)
• Manages the systems owned by MCD following the Systems Ownership roles and responsibilities. Capable to present an overall view of all systems owned by Operations Division which includes but not limited to roadmap preparation and execution; decommissioning and replacement, if needed with an insight of what to expect next.
• Authors the Units Monitoring and Control Framework which should align with the departments processes, and new regulations. Updates the framework as and when needed
• Prepares all documents related to Vendor Management on time.
• Implements process improvement initiatives within Operations Division to facilitate efficient delivery of services.
• Reviews RMT entries and recommends ways to maximize or improve productivity.
• Participates in project testing and attends meetings regarding the project.
• Performs other related functions that may be assigned from time to time.

Qualifications:

• Minimum of 3 years' experience in programming using Java, C#, or .NET (experience with Python is a plus).
• Hands-on experience in the implementation, configuration, and onboarding of monitoring tools, including the transition of new systems and services.
• Strong background in Process Excellence and Process Documentation.

Preferred Skills:

• Programming Languages: Java, C#, .NET (Python is a plus)
• Application Maintenance and Support
• Development and Automation
• Middleware Technologies
• Familiarity with AIOps tools such as Dynatrace or AppDynamics

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At
Siemens Healthineers
, our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the
Quality Specialist
position and play a key role in
supporting continuous implementation of the Quality & Environmental Protection, Health Management and Safety ("QT&EHS") management system process as per international standards, statutory and global QT&EHS requirements for countries
.

Your Role:

• You will assist the team to maintain and implement QT & EHS management system in accordance with company Quality and EHS policy, local mandates, and other requirements.
• You will assist in preparation of QT&EHS and RA documents, procedures, and training materials.
• You will assist in FDA dossier preparation and registration of Siemens Healthineers products.
• You will assist in internal and external audits including supplier audits, customer audits, ISO 9001, and local government audits (FDA, PNRI, etc.).
• You will assist in the implementation of QT&EHS projects and activities.
• You will facilitate data extraction and compilation for functional reporting and analytics.
• You will carry out other duties as required.
• You will keep abreast with the DOH FDA regulations & updates concerning medical devices and DOLE OSH requirements.
• You will drive process improvement within the company as the quality person and ensure quality compliance.
• You will build and maintain relationship with key regulators.

Your Expertise:

• You hold a degree in Science or Engineering.
• You have minimum of 3 years' experience in quality and regulatory.
• You have excellent written and verbal communication skills.
• You have strong interpersonal skills and ability to build positive relationships.
• You have experience in EHS (Environment, Health & Safety) process and regulations would be an advantage although not necessary.

To find out more about the specific business, have a look at

Who we are:
We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To all recruitment agencies:
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.