1,782 Quality Manager jobs in the Philippines

Job Title : SDM PEX - (Tech)

JD:

● Drive continuous improvement through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations

● Lead hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects

● Analyze current situation (As-is), identify improvement opportunities and recommend & implement measures (To-be) to re-engineer processes

● Act as a Change Agent and work closely with Operation, Transition, Training, and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements

● Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas--working to apply their insights to challenge and modify current approaches/ways of doing things

● Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks (FMEA), extend support in managing client escalations (RCA/CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business

● Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement

● Identify Automations opportunities and lead the end to end process transformation

Must have:

● Candidate should be GB/BB Certified and currently handle Process Excellence or similar Role for any domain.

Prefered:

● He/ She should have done BB Role for IT Sector

● Technical/Coding knowledge is an added advantage

● Understanding of Digital Marketing and Cloud is a plus

Job responsibilities:

• Ensure Quality KPIs are met, optimized, and transparently tracked/reported on a continuous basis, contribute to test strategy, planning and execution.
• Responsible for process compliance, metrics analysis, release management, management reporting etc.
• Provide technical vision, implement, and follow reproducible, auditable, collaborative practices for efficiency and continuous improvement.
• Maintain strong relationships with peer teams and stakeholders- communicate risks/issues transparently
• Leverage project management skills and communication tools (presentations, project Management, performance management dashboards) to successfully manage the work and serve as a subject matter expert on various projects / key topics impacting the business delivery agenda.
• Makes decisions to identify critical risks/issues and implement mitigation plans that impact the overall timeline and economic delivery of the global customer delivery agenda as well as suggest ways to improve process efficiencies.
• Detail-oriented and thorough, with effective time management skills and excellent in understanding technical writing and editing skills
• Ability to positively influence, mentor and be a credible source of knowledge to less experienced team members

Job qualifications:

• 10+ years of relevant experience as Service Quality Analyst/Engineer
• Experience of Quality Management System and process around it
• Act as Quality advocate to project / delivery teams by coaching, guiding delivery teams on quality & Process
• Strategies quality assurance for a large group
• Conduct awareness sessions for the project teams about Quality, compliance, Risks
• Knowledge of various metrics measured in different project lifecycles like Agile, Waterfall, Managed Service, Testing etc.
• Broad knowledge various tech stacks of IT technologies and provides advice and challenge decisions made on IT QA matters
• Should be good at preparing various presentation and slides
• Motivated, energetic, and self-driven individual
• Strong knowledge of Quality methodologies, Project management tools, and processes including Automation, Performance/Benchmarking etc.

About the job

Position Purpose:

The primary purpose of this position is to oversee a team of Quality Analysts & Auditors whose primary functions are to identify, analyze and enhance competencies of associates and ensure delivery of service level quality metrics per our customer agreement in alliance with Firstsource's core values. This person would be responsible for performing a variety of tasks including but not limited to: directing audit/feedback activities commensurate to production standards, establish priorities and maximize usage of assigned resources, evaluate and recommend alternative auditing procedures for continuous improvement and support the day to day functions of their assigned team.

Competencies:

• Technical capacity
• Organizational skills
• Problem Solving/Analytical
• Customer/Client Focus
• Time Management
• Collaboration
• Performance Management
• Leadership
• Business Acumen

Key Accountabilities/Responsibilities:

• Implements quality management plan for Enrolment operations, including quality standards, quality scorecards, monitoring, coaching, performance metric assessment, calibration, and improvement actions.
• Direct, review & report daily audit/feedback activities of assigned team.
• Conduct meetings regularly with assigned team and senior executives to keep consistency in teamwork.
• Be involved in daily team driven actions to help develop improvements to achieve associate level merit.
• Provide timely quality follow through in the form reporting and escalations.
• Develop and maintain a repository of internal monitoring results & feedback to identify trends and target improvements for associate teams.
• Ensure effective communication with all members of assigned staff, site level & senior executives.
• Assist in the implementation of policies, operating procedures and quality systems as directed by senior management.
• Stay abreast of the new trends and tools in employee development.
• Support the Service Quality unit by identifying new initiatives to include expanding the quality program scope and maintenance of processing models, guidelines and scoring methodologies.
• Performs other work related duties as assigned.

Desired Knowledge and Skills:

• Previous work experience in quality assurance, strong claims processing background and a dedication to quality & improvement.
• Two or more years of experience in Enrolment processing background in US Heahthcare.
• 1+ year(s) experience in a supervisory capacity leading teams, both physically and remotely.
• Proven quality results and an understanding of what constitutes a quality product/interaction.
• Ability to identify opportunities for improvement in processes & struggles with QA level associates.
• Excellent oral, written and presentation skills; enhanced ability to deliver positive and negative feedback effectively to a variety of audiences with sensitivity and confidentiality.
• Skilled in organization and prioritization, and attention to detail.
• Strong team player with the ability to work across multiple functions and disciplines.

Education, Experience and/or Training:

• College degree or relevant experience in business administration, communication or quality assurance preferred.
• Expert-level knowledge in MS Office required.
• Claims adjudication knowledge and experience is required.
• Lean Sigma principle experience preferred.

About the role

As the Quality Manager at Glades International Corporation, you will be responsible for overseeing the quality assurance and control processes within our manufacturing operations in Biñan City, Laguna. This is a full-time, on-site role that plays a crucial part in ensuring the consistent quality and safety of our products.

What you'll be doing

• Developing, implementing and maintaining quality assurance and control systems and procedures
• Monitoring and inspecting production processes, materials, and finished products to identify and address quality issues
• Analysing quality data, identifying trends, and implementing corrective and preventive actions
• Collaborating with cross-functional teams to drive continuous improvement initiatives
• Ensuring compliance with relevant industry standards, regulations, and internal policies
• Training and mentoring quality assurance personnel
• Preparing quality-related reports and presentations for management

What we're looking for

• Degree in Quality Assurance, Engineering, or a related field
• Minimum 5 years of experience in a quality management role, preferably in the manufacturing industry
• Thorough understanding of quality management principles, tools, and techniques
• Proficient in data analysis and problem-solving skills
• Strong communication and interpersonal skills to work effectively with cross-functional teams
• Ability to lead and motivate a team of quality assurance professionals
• Knowledge of relevant industry standards and regulations (e.g., ISO, GMP)

What we offer

At Glades International Corporation, we are committed to providing a supportive and collaborative work environment that fosters professional growth and work-life balance. Our comprehensive benefits package includes competitive salary, performance-based bonuses, health insurance, and opportunities for professional development. We also offer flexible work arrangements and wellness initiatives to promote the well-being of our employees.

Description
The ideal candidate should have an extensive experience in quality with an understanding of Accounts Receivable Operations processes within Healthcare - RCM. He/she should have high-attention to details, reporting skills in presenting accuracy scores, error trends and other notable observations during audits. He/she must be able to identify areas of improvements in the process, assess complex problems and conduct root causes of these process opportunities. Should be knowledgeable in Operational Excellence, attended Quality related trainings or LEAN Six Sigma basics. Can propose and work on continuous improvement/initiative projects based on opportunities identified during audits. Has confidence to interact with higher management inside or outside the Amazon Manila office.

Key job responsibilities

Key job responsibilities

Responsibilities Include, But Are Not Limited To
Auditor will have to conduct spot checks on a monthly basis based on existing quality parameters.

Provide progress reports to leadership teams regarding quality results and action items on quality misses.

Discuss results of audits on a monthly basis.

Analyze and monitor trends and root causes on audit observations.

Participate in special projects as requested by Leadership.

Provide inputs or recommendations for quality opportunities and action plans.

Basic Qualifications

• Graduate of a Bachelors Degree
• Experience with US healthcare and health insurance industry.
• Prior experience of 2-5 years in a Quality role in a shared service financial operation.
• Prior experience of at least 5 years in Accounts Receivable or Finance & Accounting role as an Analyst/Specialist/Process Analyst/Quality Analyst
• Strong knowledge in Accounts Receivable / Order to Cash/ Credit control is needed
• Proficient with MS Outlook, Word and Excel or similar desktop applications.
• Has experience preparing weekly and monthly reports thru MS Excel w/ pivot table summaries
• Has been part of a team that worked on a Six Sigma belt project / Kaizen / Lean projects
• Willing to work in Mid/Night and/or shifting schedule.
• Exemplified traits of being a team player thru leading initiatives.
• Ability to work under tight deadlines and high pressure.

Preferred Qualifications

• Preferably with a Bachelor Degree in Finance/Accounting as Major Subject.
• Subject matter expertise on US healthcare RCM (Collections, Cash Appm, Charge Capture).
• Has excellent root cause analysis or problem-solving skills.
• Experience in 6 sigma Methodologies- Participated in Lean Projects, Quality circles & Creative work groups.
• Preferably has working knowledge on Oracle Financials, SAP, Collection Workflow Tools or other Finance ERP tools
• Experience working with multi-cultural, multi-national peer group.
• Excellent organizational and time-management skills
• Knowledge of Healthcare business

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- AOSP - Manila - H17

Job ID: A

The ideal candidate should have an extensive experience in quality with an understanding of Accounts Receivable Operations processes within Healthcare - RCM. He/she should have high-attention to details, reporting skills in presenting accuracy scores, error trends and other notable observations during audits. He/she must be able to identify areas of improvements in the process, assess complex problems and conduct root causes of these process opportunities. Should be knowledgeable in Operational Excellence, attended Quality related trainings or LEAN Six Sigma basics. Can propose and work on continuous improvement/initiative projects based on opportunities identified during audits. Has confidence to interact with higher management inside or outside the Amazon Manila office.

Key job responsibilities

Key job responsibilities

Responsibilities include, but are not limited to:

Auditor will have to conduct spot checks on a monthly basis based on existing quality parameters.

Provide progress reports to leadership teams regarding quality results and action items on quality misses.

Discuss results of audits on a monthly basis.

Analyze and monitor trends and root causes on audit observations.

Participate in special projects as requested by Leadership.

Provide inputs or recommendations for quality opportunities and action plans.

• Graduate of a Bachelors Degree
• Experience with US healthcare and health insurance industry.
• Prior experience of 2-5 years in a Quality role in a shared service financial operation.
• Prior experience of at least 5 years in Accounts Receivable or Finance & Accounting role as an Analyst/Specialist/Process Analyst/Quality Analyst
• Strong knowledge in Accounts Receivable / Order to Cash/ Credit control is needed
• Proficient with MS Outlook, Word and Excel or similar desktop applications.
• Has experience preparing weekly and monthly reports thru MS Excel w/ pivot table summaries
• Has been part of a team that worked on a Six Sigma belt project / Kaizen / Lean projects
• Willing to work in Mid/Night and/or shifting schedule.
• Exemplified traits of being a team player thru leading initiatives.
• Ability to work under tight deadlines and high pressure.

• Preferably with a Bachelor Degree in Finance/Accounting as Major Subject.
• Subject matter expertise on US healthcare RCM (Collections, Cash Appm, Charge Capture).

• Has excellent root cause analysis or problem-solving skills.

• Experience in 6 sigma Methodologies- Participated in Lean Projects, Quality circles & Creative work groups.

• Preferably has working knowledge on Oracle Financials, SAP, Collection Workflow Tools or other Finance ERP tools

• Experience working with multi-cultural, multi-national peer group.
• Excellent organizational and time-management skills
• Knowledge of Healthcare business

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

About TaskUs:
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description

What does a
Quality Manager
do? Think of yourself as a champion for operational excellence with the responsibility of ensuring that the team consistently meets program metrics and service-level requirements for quality as set by upper management and leaders.

Imagine yourself going to work with one goal in mind: to raise the bar for TaskUs' quality operations to produce Ridiculously Impressive results. Your tasks center on ensuring your program achieves performance objectives through consistent and quality customer interactions.

As a
Quality Manager
, you will:

• Serve as a mentor and guide to your direct reports, a consultant to stakeholders, and an important asset to our pursuit for quality;
• Support service and process improvement programs and efforts;
• Monitor program metrics, provide operational insights and analyses, and offer recommendations for improvement;
• Conduct audits, report on findings, and propose new systems and policies for continuous improvement;
• Create a metric-driven determination for operational success.
• Work with Quality Assurance leaders to resolve outstanding quality issues; and
• Develop impactful and measurable action plans to address areas for improvement.

Do you have what it takes to become a
Quality Manager
?

General requirements:

• At least 3 years of quality management experience in a BPO environment (preferred)
• Excellent communication and presentation skills
• Knowledge of performance data management and analysis
• Competency in problem-solving and strategic planning
• Ability to cultivate effective and productive business relationships
• Strong drive to secure results and achieve excellence

Specific requirements:

• Six Sigma Yellow Belt or Green Belt certification
• Strong background in Process Excellence

How We Partner To Protect You:
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to
opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description

What does a Quality Manager do? Think of yourself as a champion for operational excellence with the responsibility of ensuring that the team consistently meets program metrics and service-level requirements for quality as set by upper management and leaders.

Imagine yourself going to work with one goal in mind: to raise the bar for TaskUs' quality operations to produce Ridiculously Impressive results. Your tasks center on ensuring your program achieves performance objectives through consistent and quality customer interactions.

As a Quality Manager, you will:

• Serve as a mentor and guide to your direct reports, a consultant to stakeholders, and an important asset to our pursuit for quality;
• Support service and process improvement programs and efforts;
• Monitor program metrics, provide operational insights and analyses, and offer recommendations for improvement;
• Conduct audits, report on findings, and propose new systems and policies for continuous improvement;
• Create a metric-driven determination for operational success;
• Work with Quality Assurance leaders to resolve outstanding quality issues; and
• Develop impactful and measurable action plans to address areas for improvement.

Do you have what it takes to become a Quality Manager?

General requirements:

• At least 3 years of quality management experience in a BPO environment (preferred)
• Excellent communication and presentation skills
• Knowledge of performance data management and analysis
• Competency in problem-solving and strategic planning
• Ability to cultivate effective and productive business relationships
• Strong drive to secure results and achieve excellence

Specific requirements:

• Six Sigma Yellow Belt or Green Belt certification
• Strong background in Process Excellence

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

DUTIES & RESPONSIBILITIES:

Provides quality and training management oversight to support the strategy of the Enterprise Operations Enablement Team. Meets regularly with direct reports providing support and development. The candidate will act as a lead for quality and training to support the needs of the business. This includes managing trainers, quality auditors, connecting with supervisors and matrix partners, facilitating meetings, coordinating training and quality monitoring support, capacity planning and completing analysis of results. The candidate will be asked to leverage existing partnerships with business contacts to help drive solutions that lead to success in completing the work aligned to the team.

Responsibilities:

·    Responsible for all aspects of leading a high performing team (i.e., hiring, employee development, goal setting, day to day support, etc.) of 2-5 direct reports and 10+ staff members

·    Manages capacity planning and forecasts to ensure staffing can support the needs of the business

·    Develops employee and team goals; ability to manage and measure performance

·    Establishes governance and structure that drive strategic initiatives and support operational efficiency

·    Partners with quality and training peers to align whenever possible

·    Leads and influences continuous quality improvement; innovates through partnership to deliver automation, tool, and technology solutions in collaboration with business partners

·    Utilizes comprehensive business knowledge to apply varying perspectives when developing solutions

·    Presents and creates complex visuals for review by all levels of leadership

·    Communicates performance results and process improvement opportunities to leadership, including financial impact, risks, and barriers to drive improvement

General Safety and Security

·    Protects the organization's assets by upholding the principles of the Quality Information Security Management System (QISMS).

·    Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization's business functions.

COMPETENCY REQUIREMENTS:

• Proven ability to manage employee performance, engage employees and deliver results
• Demonstrated interpersonal, networking and negotiations skills, strong motivator, and team player with the ability to lead and delegate responsibilities as needed
• Ability to create a positive working environment and culture within the team
• Proven relationship builder
• Focus on Quality and continuous improvement
• Ability to work productively & independently
• Strong communication and presentation skills and an ability to influence at multiple organizational levels
• Innovative and open to new ideas in a focused, intense, and changing growth-oriented environment
• Ability to participate and influence project decisions
• Proficient Microsoft Office skills (i.e., PPT, Excel, etc.)
• Highly developed decision-making and problem-solving skills
• Ability to handle multiple assignments, projects, and deliverables simultaneously
• Ability to work under pressure with flexible hours
• Ability to manage in a virtual environment

Ability to work cross functionally and think about big picture impacts

OTHER REQUIREMENTS:

Key Qualifications

• Bachelor's Degree preferred
• Healthcare account experience (required)
• 2 years of management experience
• Quality, Training delivery and adult learning experience
• AGILE knowledge or certification is a plus
• Excel, PPT, Word, OneNote, OneGuide and Medical knowledge