1,447 Quality Improvement Specialist jobs in the Philippines

HEALTHCARE QUALITY ANALYST

• with more than 1 year of BPO Healthcare QA Experience
• healthcare in the bpo industry is a must
• QA experience under a Healthcare account is a must
• undergraduates are all welcome
• onsite in Ortigas
• 30, ,000php + 10% night diff

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php30, Php35,000.00 per month

Experience:

• healthcare: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person

About the role

As a Healthcare Quality Analyst at access healthcare', you will play a crucial role in ensuring the delivery of exceptional customer service to our healthcare clients. Based in our Pasay City, Metro Manila office, this full-time position will have you working closely with our team to monitor, evaluate and continuously improve the quality of our services.

What you'll be doing

1. Conduct regular quality audits and assessments of customer service interactions to identify areas for improvement
2. Provide constructive feedback to customer service representatives and implement training programmes to enhance their skills
3. Analyse customer satisfaction data and generate detailed reports to inform strategic decision-making
4. Collaborate with cross-functional teams to develop and implement quality assurance protocols
5. Stay up-to-date with industry regulations and best practices to ensure compliance
6. Contribute to the continuous development of our quality management system

What we're looking for

1. Proven experience as a Quality Analyst or Quality Assurance Specialist, preferably within the healthcare or customer service industries
2. Strong analytical and problem-solving skills with the ability to interpret data and identify trends
3. Excellent communication and interpersonal skills to effectively collaborate with teams and provide feedback
4. Knowledge of quality management principles and experience in developing and implementing quality assurance processes
5. Proficiency in using data analysis tools and software to generate reports and dashboards
6. A bachelor's degree in a relevant field such as Business, Healthcare Administration or Quality Management

What we offer

At access healthcare', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you'll enjoy access to a range of benefits, including comprehensive healthcare coverage, a generous leave policy, and opportunities for professional development and career advancement. Our vibrant company culture and emphasis on work-life balance make us an employer of choice in the healthcare BPO industry.

About us

access healthcare' is a leading provider of high-quality healthcare BPO services, serving a diverse range of clients in the medical and insurance sectors. With a strong focus on innovation and customer-centricity, we leverage the latest technologies and industry best practices to deliver exceptional outcomes for our clients and their customers. As a rapidly growing organisation, we offer exciting career opportunities for talented professionals who share our passion for excellence and continuous improvement.

Apply now to join our team as a Healthcare Quality Analyst and be a part of our mission to transform the healthcare BPO industry.

HEALTHCARE QUALITY ANALYST MANAGER

• 2-3 years solid Healthcare QA Manager exp
• total of 5 years under healthcare
• undergraduates are all welcome
• onsite in Ortigas
• 100, ,000 salary package plus 10% night diff

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php100, Php120,000.00 per month

Experience:

• healthcare: 5 years (Required)

Work Location: In person

Process Improvement Specialist
will contribute on the continuous process improvement of the
Finance Shared Services (FSS)
by analyzing and reviewing the current processes and proposing and developing solutions to improve the overall efficiency of the group.

• Responsible in facilitating data gathering, discussions and follow through with various FSS teams.
• Responsible for timely preparation of documentation, process flows, presentations and training guides per agreed framework and data gathered.
• Effectively coordinate with internal and external customers according to structured process.
• Participate in Systems and Process Improvements and Change Management Projects as required.
• Performs User Acceptance Testing as assigned.
• Contribute to continuous process improvement by matching the needs of the business/customers with the functions of existing systems and processes.
• Manages business intelligence and ensure effectivity of implemented processes.
• Comply with accounting standards, policies and procedures.

Qualifications:

• Accountancy graduate is preferred.
• Advantage if with certification in project management, data analytics or related expertise but not required.
• Highly knowledgeable in Microsoft Office and other software.
• Champion of process efficiency.
• Effective communication skills both written and oral.
• Highly motivated and result-oriented.

Process Improvement Specialist Supports management in decision-making (strategic, tactical, operational) using Industrial Engineering tools and techniques. Focuses on enhancing efficiency across supply chain processes

• Assigned to a specific site but may assist other sites when needed
• Determines operational standards, sets performance targets, and secures stakeholder agreement
• Calculates and reviews capacities for manufacturing lines and logistics operations
• Works with supply chain departments to optimize capacity for peak season demands or long-term customer demand increases
• Identifies opportunities for productivity and efficiency improvements within the supply chain
• Leads Continuous Improvement projects
• Represents the team in BSS and CBG projects when required
• Adheres to company policies on discipline, GMP/GWP, food safety, quality schemes, safety, and other relevant regulations

Job Qualifications:

• Bachelor's degree in Industrial or Management Engineering
• At least 1 year of relevant Industrial Engineering experience, including continuous improvement projects
• Certification in Industrial Engineering is a plus
• Proficiency in Power BI and time and motion studies is required
• Simulation skills are an advantage
• Strong data analysis and process documentation skills
• Exhibits cultural affinity, results-driven mindset, analytical thinking, stress management, self-motivation, adaptability, and strong interpersonal skills
• At least 1 year of relevant experience in the manufacturing industry (food, pharmaceutical, semiconductor, electronics)
• Willing to work in Sucat, Muntinlupa.

Zenith Foods Corporation, the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.

The Process Improvement Specialist is responsible for providing strategic support to the Restaurant Systems (RS) Manager in the integration and formulation of processes that will deliver effective systems in restaurant operations management. The role shall also support the RS Manager in ensuring the effectiveness of implemented systems through proper management of initiatives on food safety, systems standardization, business process improvements, store management systems, labor productivity, capacity planning, and store layout improvements.

1. Restaurant Systems Support

A. Complete Systems & Procedures Development

• Proposes and drafts guidelines on implementing procedures in the development and improvement of materials, systems, standards, and procedures for the following areas:

i. Kitchen Systems

• Workstation & storage area
• Back up & dishwashing area
• Cooking/production systems and processes
• Cleanliness & sanitation procedures
• General safety procedures
• Equipment operating procedures

ii. Product Systems (all existing products)

• Standard preparation & cooking procedures
• Assembly & holding procedures
• Product process analysis

iii. Restaurant Supplies – includes standardization and forecasting

• Tools & utensils
• Small equipment
• Kitchen wares
• Cleaning & sanitation supplies
• Operating supplies
• Packaging and other product-related supplies

iv. Equipment operating procedures

v. Cash Control and POS transactions

B. Conducts necessary tests to determine the performance, efficiency, integrity, and other parameters of all new/revised kitchen systems procedures.

C. Writes initial revisions to all manuals and guides for new/revised kitchen systems and processes.

D. Spots gaps and identifies opportunities to improve store operating guidelines.

2. Stores Systems and Technology Improvement/Governance

• Updates and monitors changes on possible POS development (i.e., price update, new product, tiered-pricing, etc.).
• Manages POS development and compliance project-related activities.
• Conducts user acceptance testing and provides feedback/recommendation as necessary.
• Provides assistance on project deployment team and monitors roll-out progress.

3. New Store Opening Process Management

• Prepares and expedites store opening requirements for new stores such as CGLI, Franchise Agreement, and Store Opening Photos for BKAP.
• Processes the PR sourcing, Item Add, and Standardization of various RS and SD-related items (new and innovation). Communicates with supplier, monitors availability, and provides assessment/decision analysis as necessary.
• Processes the creation of SHC/PO and GR for the department and store operations covering new store and project-related requirements.
• Drafts template and coordinates PR/BAU request (e.g., PCA, PIS, etc.) to vendor/supplier and JFC internal partners.
• Provides support to store on reversal requests; sends report to JWS for payment reconciliation.

4. Store Asset Management

• Maintains and manages remaining idle in warehouse.
• Coordinates asset transfer arrangement for department and store operations.
• Provides on/offsite support on cleaning-up of idle assets.

5. Store Development Support

• Processes the PR sourcing, Item Add, and Standardization of various RS and SD-related items (new and innovation). Communicates with supplier, monitors availability, and provides assessment/decision analysis as necessary.
• Prepares and expedites store opening requirements for new stores such as CGLI, Franchise Agreement, and Store Opening Photos for BKAP.
• Processes the creation of SHC/PO and GR for the department and store operations covering new store and project-related requirements.
• Drafts template and coordinates PR/BAU request (e.g., PCA, PIS, etc.) to vendor/supplier and JFC internal partners.
• Provides support to store on reversal requests; sends report to JWS for payment reconciliation.

6. Administrative Tasks

• Manages regular admin needs of RS & Channels Team and arranges meetings for and in behalf of the RS & Channels Head.
• Responsible for documentation such as mailing, scanning/copying, and routing of contracts, forms and other necessary documents.
• Prepares and modifies documents including correspondence reports, drafts, memos, and guidelines.
• Maintains and organizes departmental files (e.g., COL, FA, Systlist, TNUs); ensures that all records are updated and modified if necessary.
• Communicates with respective departments regarding timelines for report submission.

7. Project Management

• Tracks, updates, and monitors status of assigned projects.
• May lead cross-functional teams, formulate Project Charter based on business needs, and set direction.

• Bachelor's Degree in Industrial Engineering or any derivative course.
• At least 1–2 years of experience in process improvement, operations support, and project coordination (experience in food service/retail industry is an advantage).
• Fresh graduates are encouraged to apply.
• Must be willing to work in Ortigas, Pasig (Hybrid Work Setup).

Perf Restaurants, Inc., the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.

Discover your 100% YOU with MicroSourcing

Position:
Process Improvement Specialist

Location:
Ortigas, Pasig

Work setup & shift:
Work From Home | Night Shift

Why join MicroSourcing?

You'll have:

• Competitive Rewards:
  Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit:
  Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony:
  Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth:
  Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork:
  Be part of a team that celebrates diversity and fosters an inclusive culture.

Our Client,
ReSource Pro
, supports a wide range of business processes, with a focus on activities requiring deep domain expertise. They have a large and growing base of more than 10,500 employees based in the U.S., China, India, and Serbia with 400+ clients.

Your role

As an
Process Improvement Specialist
, you will:

Standard & Procedure Development

• Document and maintain processes, procedures, and productivity standards.
• Define and implement quality and customer experience standards across SDUs.
• Create tools, guides, and resources to support training and reduce Errors & Omissions (E&O).
• Support operations leaders with coaching on lean methods, project execution, and process improvement.

Project Support & Execution

• Contribute to projects focused on standardization, reporting, and data analysis.
• Lead assigned initiatives and milestones to drive operational improvement.
• Support reporting activities including data analysis and monthly insights preparation.
• Manage scheduling, calendars, and administrative coordination for project teams.

Teamwork & Collaboration

• Partner with service delivery teams to execute Operations Excellence initiatives.
• Facilitate training and knowledge-sharing to promote consistency and quality.
• Identify improvement opportunities and develop actionable solutions.
• Build collaborative relationships across departments and offshore teams.

What You Need:

Non-negotiables:

• Bachelor's degree in Business Administration, Communication, Risk Management, or related field.
• 4+ years' experience in a business or professional environment.
• 2+ years' experience in insurance (Property & Casualty preferred).
• Strong process documentation, analytical, and communication skills.
• Proficient in Microsoft Word, Excel, PowerPoint, and Visio.

Preferred skills/expertise:

• Project Management, Lean, or Change Management certification.
• Lean Six Sigma Green Belt (preferred).
• Experience with Agency Management Systems (e.g., AMS 360, TAM, Sagitta).
• Working knowledge of ImageRight or similar workflow systems.
• Excellent facilitation, presentation, and stakeholder management skills.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply.

The Process Improvement Specialist assists and leads projects to improve the efficiency and productivity of the different processes in the company.

Qualifications:

• Minimum of 2 years in College, preferably in Business, IT, or Computer Science courses. A bachelor's Degree is an advantage.
• Knowledgeable in creating processes, documentations, workflows, and diagrams.
• Computer literate and proficient in using digital tools.
• Excellent communication skills, both oral and written.
• Critical thinker with strong problem-solving skills.
• Team-oriented and adaptable.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person