1,151 Quality Improvement jobs in the Philippines

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Manager, Lean Six Sigma Quality

In this role, you will Partner with operations to launch process improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS).

Responsibilities:

This is a full time role and would involve balancing various tasks like the following (indicative - but not limited to:)

• Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses

• Interact with Clients for understanding Key business Priorities and Opportunity identification

• Lead BB Level Projects, and coach & mentor Green Belts

• Provide innovative leadership driving quality performance

• Direct the identification of gaps and improvement in the various processes

• Ensure the use of problem solving and root cause analysis where necessary

• Deploy framework to improve Process performance on the shop floor.

• Lead VSM and Problem Solving Workouts with the various businesses

• Monitor & audit the deployed processes for effectiveness & efficiency

• Responsible for the Visual Management of dashboards & metrics

• Responsible for generating business impact for the clients using the CI methodologies and frameworks

Qualifications:

Minimum qualifications

• Six Sigma experience must be in a Business Process Outsourcing context

• Candidates must have launched & mentored several operational improvement projects, that may have contributed to revenue generation, First Call Resolution & Net Promoter Score (NPS).

Preferred qualifications

• Preferably candidates who have supported banking, financial services & insurance clients.

• Candidate must be at the least Green Belt Certified

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Manager

Primary Location Philippines-Muntinlupa City

Education Level Bachelor's / Graduation / Equivalent

Job Posting Sep 11, 2025, 2:56:56 AM

Unposting Date Ongoing

Master Skills List Digital

Job Category Full Time

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Lean Six Sigma Quality

In this role, you will Partner with operations to launch process improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS).

Responsibilities:

This is a full time role and would involve balancing various tasks like the following (indicative - but not limited to:)

· Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses

· Interact with Clients for understanding Key business Priorities and Opportunity identification

· Lead BB Level Projects, and coach & mentor Green Belts

· Provide innovative leadership driving quality performance

· Direct the identification of gaps and improvement in the various processes

· Ensure the use of problem solving and root cause analysis where necessary

· Deploy framework to improve Process performance on the shop floor.

· Lead VSM and Problem Solving Workouts with the various businesses

· Monitor & audit the deployed processes for effectiveness & efficiency

· Responsible for the Visual Management of dashboards & metrics

· Responsible for generating business impact for the clients using the CI methodologies and frameworks

Qualifications:

Minimum qualifications

· Six Sigma experience must be in a Business Process Outsourcing context

· Candidates must have launched & mentored several operational improvement projects, that may have contributed to revenue generation, First Call Resolution & Net Promoter Score (NPS).

Preferred qualifications

· Preferably candidates who have supported banking, financial services & insurance clients.

· Candidate must be at the least Green Belt Certified

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.    

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Continuous Improvement Manager to Support Americas - US, JAM, COL

Minimum Qualifications

• Bachelor's degree
• At least 2-3 years experience in delivering process improvement (BPO) projects with financial benefits for both the company and it's customer
• Open to Quality Managers who have led continuous improvement projects
• LSS GB Trained – Certified (Advantage)

DUTIES & RESPONSIBILITIES:

Performance Management:

• Drive Improvement projects/activities across the vertical
• Redesign process to suit the improvement plan
• Work closely with operations team to collect data and assess the current situation
• Network with other experts to exchange learnings and good practices both internally and externally
• Developing and executing key process excellence & digital transformational project roadmaps for aligned businesses
• Interact with Clients for understanding Key Business Priorities and Opportunity Identification
• Provide Innovative leadership driving quality and performance
• Direct the identification of gaps and improvement in the various processes
• Ensure the use of problem solving and root cause analysis where necessary
• Deploy Lean Six Sigma framework to improve Process performance
• Lead VSM and Problem solving workouts with the aligned businesses
• Monitor and Audit the deployed processes for effectiveness and efficiency
• Responsible for generating business impact for the client using the CI methodologies and frameworks

People Management:

• Handles and resolves inconsistency of the team to change as it involves conflicting views and opinions.
• Conducts Quality meetings. Expands training knowledge through seminars and keeping abreast of current quality issues.
• Develops and trains analysts through coaching, providing work guidance and motivation. Also includes counseling for disciplinary actions.
• Communicates account overall process improvement performance to Business Heads.

Process Improvement:

• Provides continuous improvement of processes and systems.
• Conducts process improvement plan and quality communication with the client handled, operations and training management.

Technical:

• Designs and implements reports to establish patterns and trends of quality issues as they may arise.
• Able to provide quantifiable data to all quality judgments that are made.
• Conducts Lean Six Sigma Trainings and Certification Programs

Others:

• Perform tasks assigned by his/her immediate Head.

Before you apply

This job is only open to employees of the HSE, TUSLA, Section 38 agencies, or statutory health agencies per WRC Agreement

Reference

HSEMW20025

Category

Management/Admin/ICT

Grade

Grade VII 0582

Advertisement source

HSE

Advertisement Type

Internal

Important Information

This job is in the HSE.

Health region

HSE Mid West

County

• Limerick

Location

Houston Hall, Raheen Business Park, Limerick

Recruiter

HSE Mid West: Limerick, Tipperary and Clare

Contract type

• Permanent Wholetime

Post specific related information

This campaign is confined to staff who are currently employed by the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 as per Workplace Relations Commission agreement –

Closing date

12/09/ :00:00

Informal enquiries

Ms Anna Farrell

Group lead for Quality Improvement

HSE Midwest, Quality & Patient Safety Office, Houston Hall, Raheen Business Park, Limerick Email:

Contact Recruitment Department, for enquiries relating to the recruitment process.

External link

Job responsibilities:

• Ensure Quality KPIs are met, optimized, and transparently tracked/reported on a continuous basis, contribute to test strategy, planning and execution.
• Responsible for process compliance, metrics analysis, release management, management reporting etc.
• Provide technical vision, implement, and follow reproducible, auditable, collaborative practices for efficiency and continuous improvement.
• Maintain strong relationships with peer teams and stakeholders- communicate risks/issues transparently
• Leverage project management skills and communication tools (presentations, project Management, performance management dashboards) to successfully manage the work and serve as a subject matter expert on various projects / key topics impacting the business delivery agenda.
• Makes decisions to identify critical risks/issues and implement mitigation plans that impact the overall timeline and economic delivery of the global customer delivery agenda as well as suggest ways to improve process efficiencies.
• Detail-oriented and thorough, with effective time management skills and excellent in understanding technical writing and editing skills
• Ability to positively influence, mentor and be a credible source of knowledge to less experienced team members

Job qualifications:

• 10+ years of relevant experience as Service Quality Analyst/Engineer
• Experience of Quality Management System and process around it
• Act as Quality advocate to project / delivery teams by coaching, guiding delivery teams on quality & Process
• Strategies quality assurance for a large group
• Conduct awareness sessions for the project teams about Quality, compliance, Risks
• Knowledge of various metrics measured in different project lifecycles like Agile, Waterfall, Managed Service, Testing etc.
• Broad knowledge various tech stacks of IT technologies and provides advice and challenge decisions made on IT QA matters
• Should be good at preparing various presentation and slides
• Motivated, energetic, and self-driven individual
• Strong knowledge of Quality methodologies, Project management tools, and processes including Automation, Performance/Benchmarking etc.

Completed 2 years in College/ Bachelor's Degree (Business Courses)

At least 3 years of experience in manufacturing improvement in Electronics/Semicon company.

Technical Competency:

1. Ensure that all activities, procedures, and processes comply with internal standards, as well as external regulatory requirements (e.g., ISO 9001, ISO 14001, and ISO 4500, IATF 16949, ISO 22301 and customer-specific requirements).

2. Support continuous improvement initiatives using methodologies such as Six Sigma, Lean, or Kaizen.

3. Support cross-functional teams to implement process improvements or corrective actions.

4. Documentation Management of all initiatives improvement are documented and up-to-date and validation of effective of improvement in manufacturing process.

5. Validation of effectiveness of improvement to manufacturing line or department.

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Staff meals provided
• Transportation service provided

Work Location: In person

We are seeking a Quality and Process Improvement Supervisor who will play a vital role in driving operational excellence across our hospital functions. The ideal candidate has a solid background in process design, continuous improvement, and project management—preferably within the healthcare or service sectors. Experience with Lean, Six Sigma, or other process optimization methodologies is highly desirable. Must be a graduate of Industrial Engineering.

The Quality and Process Improvement Supervisor will be responsible for analyzing, documenting, and improving key workflows across departments, with a focus on enhancing efficiency, patient outcomes, and staff productivity. This role requires someone who can collaborate with cross-functional teams, identify bottlenecks or inefficiencies, and lead the implementation of innovative solutions that align with the hospital's strategic goals.

If you're a problem-solver with a passion for making systems better and smarter—this is your chance to make a real impact in healthcare. Step into a role where your expertise will directly contribute to saving lives and improving patient care. Apply now

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we're saying, keep reading

WHY THIS ROLE IS IMPORTANT TO US

The Quality Assurance and Improvement Coordinator plays a key role in driving excellence, structure, and continuous improvement within the Onsite and End User Device Team. This position is responsible for developing and maintaining knowledge management systems, coordinating quality initiatives, and supporting the team in working according to standard processes within a global operating model. The role requires extensive collaboration across departments and a proactive approach to performance tracking and service enhancement.

WHAT YOU WILL BE RESPONSIBLE FOR

Knowledge Management & Standardization

• Develop and implement a comprehensive knowledge management strategy aligned with company goals, standards, and objectives.
• Coordinate the creation, categorization, and maintenance of the knowledge base, including documentation, reports, training materials, and best practices.
• Ensure knowledge is accessible, usable, and consistently aligned with organizational standards.
• Promote a culture of knowledge sharing and collaboration across departments.
• Coordinate and improve knowledge management systems to ensure they are user-friendly and meet organizational needs.
• Coordinate knowledge initiatives to ensure consistent output and alignment across teams.

Quality Coordination & Service Improvement

• Monitor and report on team performance, identifying trends and areas for improvement.
• Track progress on improvement initiatives and ensure timely resolution of issues.
• Coordinate and analyze user survey results to identify actionable insights and improvement opportunities.
• Support root cause analysis for recurring issues and ensure proper documentation and resolution.
• Drive the shift-left approach by identifying tasks that can be transitioned to the team and ensuring proper handover of tasks to other teams.
• Implement best practices to optimize service delivery and team efficiency.

Operational Support & Team Structure

• Support the day-to-day operations of the Onsite and End User Device Team, ensuring smooth workflows and effective communication across teams.
• Facilitate the onboarding of new tasks and responsibilities into the team, ensuring readiness and proper documentation.
• Help establish and maintain structure within the team, ensuring adherence to standard processes and alignment with a global operating model.
• Act as a central point of coordination for quality and improvement initiatives across the team.

WHAT WE VALUE

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest:

• Solid experience in service quality coordination, knowledge management, or process improvement.
• Demonstrated analytical skills with experience in reporting, trend analysis, and performance tracking.
• Effective organizational and communication skills.
• Ability to work collaboratively across departments and manage multiple priorities.
• Experience with knowledge management systems and service management tools.
• Familiarity with global service models and standard operating procedures.

BENEFITS

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since SimCorp operates in 30+ offices worldwide, the benefits package may vary from country to country.

In addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp:

Since SimCorp operates in 20+ offices worldwide, the benefits package may vary from country to country.

NEXT STEPS

Please click the "Apply" button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.

If you are interested in being part of SimCorp but are not sure this role is a good match, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone's experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

Become part of a thriving company comprising collaborative, curious, courageous, and capable employees Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, cultivating a truly inclusive and empowering environment

** "SimCorp proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26. This certification, underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees**

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

WHO WE ARE

For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients

Job Title : SDM PEX - (Tech)

JD:

● Drive continuous improvement through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations

● Lead hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects

● Analyze current situation (As-is), identify improvement opportunities and recommend & implement measures (To-be) to re-engineer processes

● Act as a Change Agent and work closely with Operation, Transition, Training, and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements

● Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas--working to apply their insights to challenge and modify current approaches/ways of doing things

● Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks (FMEA), extend support in managing client escalations (RCA/CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business

● Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement

● Identify Automations opportunities and lead the end to end process transformation

Must have:

● Candidate should be GB/BB Certified and currently handle Process Excellence or similar Role for any domain.

Prefered:

● He/ She should have done BB Role for IT Sector

● Technical/Coding knowledge is an added advantage

● Understanding of Digital Marketing and Cloud is a plus