235 Quality Assurance Specialist jobs in the Philippines

Your potential has a place here with TTEC's award-winning employment experience. As an Accounts Payable Invoice Processor working remotely in Five Ecom, Pasay, you'll be a part of bringing humanity to business. #experienceTTEC
**What You'll Do**
The Quality Assurance Specialist's primary function is to evaluate the customer's experience through the monitoring of agents' contacts. Our goal is to ensure the best possible customer experience while maintaining and/or exceeding the client and Percepta's standards. Additional responsibilities include coaching (if applicable for program), supporting Abay, meeting attendance (as needed), meeting/exceeding the monthly expectation for operations support and special assignments as assigned.
**During a Typical Day, You'll**
Support QA Department Objectives
+ Actively work towards QA Department goals and implementation of processes
+ Promote teamwork within the department and throughout the site
+ Support all program and client communications
+ As required, participate in calibration sessions and meetings with QA partners such as Training and Operations
+ Perform general administrative duties as required
Quality Assurance
+ Monitor live and/or recorded agent interactions with customers to ensure adherence to client and Percepta standards
+ Perform and complete evaluations, ensuring written feedback is concise, clear, objective and supportive.
+ Identify and voice program trends, including strengths and opportunities for improvement
+ Suggest improvements processes and procedures
Training & Development
+ Participate in the QA Training & Certification Program and other training as required
+ Participate in Operational re-current trainings
+ Complete special projects as assigned
+ Actively involved in own professional development, making suggestions and completing developmental opportunities as assigned
Operations Assistance
+ QAS will be scheduled to support Operations each month. Responsibilities could include, but are not limited to:
+ Contact Handling Time (all applicable channels)
+ Subject Matter Expert duties
**What You Bring to the Role**
+ Data entry and proofreading skills required
+ Ability to interact effectively with all levels of employees and management
+ Ability to work and coach to specific program hours of operation as needed to accomplish program goals.
**What You Can Expect**
+ Supportive of your career and professional development
+ An inclusive culture and community minded organization where giving back is encouraged
+ A global team of curious lifelong learners guided by our company values
+ Ask us about our paid time off (PTO) and wellness and healthcare benefits
+ And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
**#LI-Remote**
**Title:** _Quality Assurance Specialist_
**Location:** _PH-Central Luzon-Pampanga_
**Requisition ID:** _045XE_
**Other Locations:** _Philippines_

JOB RESPONSIBILITIES:
1. Monitor and evaluate calls based on Company's specific criteria.

2. Escalate and communicate detailed information about calls monitored to Quality Assurance Supervisor and/or members.

3. Answer Collection Department questions concerning Q.A guidelines and policies.

4. Send out Red Flag/Fatal Error Audits to Upper Management and coaching agents for improvement.

5. Monitor Collection and Operation Department for quality and performance issues.

6. Participate on calibration sessions with Collections and Operations Department, Training, and internal quality members within the company.

**Salary**: From Php14,820.00 per month

**Benefits**:

- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Ayala Alabang: Reliably commute or planning to relocate before starting work (required)

Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”.

What does this mean?

We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

BASIC JOB SUMMARY: The Quality Assurance Specialist is responsible for promoting and maintaining the company’s quality standard processes and procedures through monitoring, calibration, reporting data analysis results, feedback to all departments and coaching.

What you will do:

- Monitors, calibrates and supports the quality standards set by the clients and the company
- Evaluates back office transactions and process gaps to further improve procedures including templates and forms.
- Safe keeps all documented quality processes and creates new processes as required.
- Initiates and participates in process improvement activities relating to Quality Assurance and Quality Control
- Analyzes customer satisfaction and dissatisfaction data to recommend solutions with the use of Root Cause Analysis methodologies
- Applies value add services such as Customer Journey Mapping, Training Needs Analysis and other quality analytics methodologies to bridge performance and process gaps.
- Communicates recommendations for improvements of accounts/programs including the Quality Form used for the assigned account/program.
- Assists representatives in achieving client quality and customer satisfaction goals as set by the program or client.
- Provides coaching and feedback to focus ninja representatives to ensure customer service meets the quality standard.
- Conducts intervention sessions regularly and as needed to further provide insights to focus ninja representatives on how to further improve their performance.
- Interacts with Operation Leaders for any potential quality call out; creates guidelines for quality improvement and call-out prevention.
- Provides quality tips as needed based on business requirements and performance improvement needs
- Schedules read out sessions when needed to further discuss quality insights and help identify action plans to address certain challenges.
- Establish and maintain a professional relationship with team members and stakeholders
- Escalates workflow and communication issues to direct superior
- Treats all internal/external customers and team members with dignity/respect.

Who you are:

- Graduate of any course; college level/undergraduate are welcome.
- Equivalent work experience in a similar position may be substituted for educational requirements.
- At least 2 years experience as a Quality Assurance Specialist in a BPO setting.
- Extensive experience and expertise in various Quality Assurance tools
- Experienced in various coaching techniques
- Proficient in MS Office and Google Docs with expertise in using Excel or GSheets
- Strong communication skills (verbal and written)
- Excellent in time management.
- High level of integrity, honesty, and judgment
- Strong commitment to completing tasks at hand
- Must be able to effectively communicate ideas (verbal and written), be a self-starter and handle difficult reporting situations.
- Has the ability to to assimilate (to learn and comprehend), assess and prioritize incoming information, and draw inferences from that information that will inform a line of enquiry.

Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

We are searching for a top-notch **Quality Assurance Specialist** who will be in charge of analyzing procedures and creating solutions to guarantee the high standard of service provided to clients.

**Job Type**: Full Time
**Work Hours**: Graveyard (US time zone)
**Salary Range (experience-based)**: Php30,000-50,000/month

**Responsibilities**:

- Assist in ensuring that customer interactions are in line with corporate objectives.
- Evaluate the performance of the virtual assistants and make sure that the demands and expectations of the clients are met.
- Monitor and audit customer service data
- Develop quality assurance standards and company processes
- Create quality measurements to track improvement
- Review clients’ feedback and create solutions to address concerns
- Document findings and issues for fixing
- Conducts training sessions
- Reports to the Executive team all the necessary information and findings
- Performs other related duties as may be assigned from time to time

**Job Requirements**
- At least 2 years of work experience as a Quality Assurance Specialist in a B2B Business Process Outsourcing industry
- Able to identify opportunities and can lay down action plans
- With sales background
- Meticulous; has the ability to find issues in a hyper-detailed way
- High-level decision-making, analytical, and problem-solving skills
- Able to create SOP, conduct data analysis, and report accurate data
- Organized and can streamline the process (process-oriented)
- Has high regard for integrity and impartiality (no friends, no protection)
- Highly objective and very straightforward
- Ability to work with mínimal supervision
- Excellent communication skills and leadership ability
- Tool knowledge: Google Workspace and Microsoft Office

**Why Join Us**
- Permanent work-from-home / remote set-up
- Competitive salary with financial incentives
- Medical and Dental Insurance
- Paid time off (PTO) such as sick days and vacation days
- 13th Month Pay
- Outstanding career growth
- Leadership opportunities
- Passionate, energetic & innovative work culture
- Friendly team-driven environment
- Skills and experience development

**Salary**: Php30,000.00 - Php50,000.00 per month

Schedule:

- 8 hour shift

**Experience**:

- Quality Assurance Specialist (BPO industry): 2 years (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Quality Assurance Specialist
Express Global-Tech Services Ltd. Incorporated

Cebu (Others)

Salary Range: PHP 30,000.00 - PHP 40,000.00 / Month

We are looking for a reliable Quality Assurance Specialist to join our team!
As a Quality Assurance Specialist, you will be responsible for ensuring sustainable quality and services for our customers. Responsibilities also include quarterly audits to ensure proper billing.

**Quality Assurance Specialist Duties and Responsibilities**:

- Oversee internal processes and procedures, develop best practices, and design documentation to ensure quality and create efficiencies wherever needed
- Train and evaluate staff by performing spot checks of data entered ticketing system for accuracy and completion
- Regularly analyze quality data and suggest actions based on collected data
- Manage the log of quality reports and other quality documentation
- Ensure quality and sustainability of processes
- Perform client interaction reviews and evaluate the communication between support team and customer.
- Be able to identify service tickets that require urgent attention
- Investigate customers' needs and want and develop a strategy for meeting their needs
- Identify deficiencies, suggest solutions to identified problems
- Identify quality assurance process bottleneck and suggest actions for improvement
- Oversee continuous improvement on tickets
- Identify key KPIs for ticket quality
- Prepare and present reports and metrics to Senior Management
- Trend Analysis on tickets; reviewing incidents vs problem
- Watch over call history and repeat ticket patterns (recurring issues)
- In addition, perform quarterly audits on Agreements for "Billable Tickets" which include
- Move / Add / Change Requests
- Additional users
- Additional Servers / Hardware
- Additional Software

**Quality Assurance Specialist Requirements and Qualifications**:

- 5-8 years of experience as a Quality Assurance Specialist or similar role
- Experience in doing customer research with the purpose to assess their needs and wants
- Experience with Quality Assurance
- Understanding of data analysis
- Critical thinker and problem-solving skills
- Team player - Must be able to work with both technical and non-technical audience
- Good time-management skills
- Great interpersonal and communication skills Knowledge of principles and processes for providing exceptional customer service. This includes customer needs assessment and evaluation of customer satisfaction.
- Ability to understand and communicate technical issues.
- Strong communication skills.
- Must have a good business aptitude with strong customer service skills.
- Ability to manage and prioritize variable workload.
- Work closely with IT management on solutions/improvements.
- Must adhere to all company policies, procedures and business ethics codes.

**Hours**:
8:30pm-5:30am, Monday-Friday

**Salary**: Php30,000.00 - Php40,000.00 per month

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

COVID-19 considerations:
All customers are required to wear facemask.

We are looking for Jr. QA Engineer for a Manufacturing Company (Php 20,000)
br>COMPANY PROFILE:
A Japanese manufacturing company which an expert in producing and sale of press metallic mold.
Position: Jr. Quality Engineer (Manufacturing)
Company Industry: Manufacturing Industry
Work Location: Rosario Cavite
Work Schedule: Monday-Friday (8am-5pm)
Salary: Php 18,000-23,000 (Open Negotiable)
Work Set Up: Onsite

BENEFITS:
-Government Mandated Benefits
-Insurance
-13th month pay
-Company Events
-HMO
-No Absence Allowance (1,500 PHP/month)

JOB REQUIREMENTS:
Bachelor’s graduate of any Degree < r>At least 1-2 years’ experience in Quality Assurance and ISO Management < r>Experience working in a Manufacturing Industry
Willing to work onsite
Can start ASAP

JOB RESPONSIBILITIES:
Developing and implementing quality assurance policies and processes.
Conducting routine inspections and quality checks.
Addressing concerns and proposing solutions to superiors.
Documenting quality assurance efforts and preparing audit reports.
Making suggestions for improvements.

RECRUITMENT PROCESS: (ONLINE)
Initial Interview
Job Offer

As a Multi-Specialty Quality Reviewer, you will be responsible for conducting internal quality reviews across different medical coding specialties to assess coder performance and coding accuracy. This role will focus on identifying areas for improvement, enhancing coding efficiency, and providing educational opportunities to ensure that coding practices meet industry standards and compliance requirements. You will also assist in educating coders, resolving coding issues, and improvement initiatives. Additionally, you are expected to be up to date with the official coding guidelines and payer policies.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What's in it for you?
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Visit us on Facebook: #AllTogetherBetterinR1PH
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.

As a Multi-Specialty Quality Reviewer, you will be responsible for conducting internal quality reviews across different medical coding specialties to assess coder performance and coding accuracy. This role will focus on identifying areas for improvement, enhancing coding efficiency, and providing educational opportunities to ensure that coding practices meet industry standards and compliance requirements. You will also assist in educating coders, resolving coding issues, and improvement initiatives. Additionally, you are expected to be up to date with the official coding guidelines and payer policies.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What's in it for you?
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Visit us on Facebook: #AllTogetherBetterinR1PH
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.

Creative Quality Assurance Specialist - DotYeti

Important Note: This position requires midshift hours (4:00 PM 12:00 MN PHT).

We're looking for a Creative Quality Assurance Specialist to join our dynamic Creative Team and help maintain the highest standards of output for our clients. If you're detail-obsessed, passionate about design, and thrive in a fast-paced, collaborative environment, this role is for you!

What you'll do:

• Quality Oversight: Review design outputs to ensure alignment with client briefs, brand guidelines, and internal standards.
• Request Management: Monitor and manage the flow of design requests from status updates and confirmation messages to follow-ups on inactive items.
• Creative Support: Partner closely with Art Directors, Designers, and Account Managers to review functionality, accuracy, and execution of all creative outputs.
• Feedback & Direction: Provide clear, actionable feedback to designers to maintain consistency, correct errors, and elevate design quality.
• Brief Validation: Check incoming requests for completeness and readiness before production.
• Process Improvement:  Support and collaborate with Account Managers to identify gaps and refine processes for better efficiency and accuracy.
• Reporting: Submit daily and/or weekly QA reports to Management on creative output performance and areas of improvement.
• Client Experience: Support client relationships by ensuring an exceptional and seamless creative delivery process.

Our ideal candidate:

• Has 3+ years of experience in the creative industry, ideally in a design or QA role.
  
• A graduate of Multimedia Arts, Mass Communication, Advertising, or a related field.
  
• Comfortable with the Adobe Creative Suite and familiar with QA or project management tools.
  
• Strong eye for design, detail, grammar, and brand consistency.
  
• Proactive, responsive, and thrives in a fast-moving, collaborative environment.
  
• Excellent communication and time management skills.
  

Bonus Points for:

• Previous startup and/or design agency experience.
• Experience handling design requests for MSMEs, large corporations, and entrepreneurial initiatives.

What We Offer:

• Fully Remote Work: Enjoy the flexibility of a remote work environment.
• Paid Time Off & Benefits: Generous paid time off, mental health leave, and comprehensive health coverage.
• Professional Growth: Opportunity to grow with a talented and collaborative team.
• Competitive Compensation: Competitive salary with yearly and surprise raises.
• Equipment Allowance: Allowance provided to equip your home office.

Hiring Process:

• Initial Interview
• Assessment
• Final Interview
• Job Offer!

Note: We are currently not accepting meeting requests for this position through our website. Submit your application via this job ad.