590 Quality Assurance Leader jobs in the Philippines

QA TL aims to prevent operational errors by ensuring that the SOPs are strictly implemented in order to prevent misoperations or problematic parcels. He/she is concerned with the proactive procedural process of J&T Operations (both internal and external). Anticipates periods of problem occurrence and proposes plans to address those, one of which, is through monitoring of Delivery Center (DC) and Branches' CCTV.

QUALIFICATIONS

1.At least 2nd year college or graduate of any 2-year program

2.With at least 2 years related experience preferred.

KNOWLEDGE, SKILLS, & ABILITIES

1.Willing to be trained

2.Can prepare reports.

3.Can work with a team with minimum amount of supervision.

4.Has the ability to multi-task as needed.

5.Driven to attain continuous improvement.

6.With keen attention to details.

7.Ability to make decisions on matters involving immediate problem solving within his/her area of control.

DUTIES AND RESPONSIBILITIES

1.Responsible & ensures that the cleanliness of the work area/branches, both inside and outside are properly maintained.

2.Inspects and ensures that all equipment are properly functioning, maintained, and all supplies are properly controlled and kept, in collaboration with fixed asset staff.

3.In-charge of accepting, counting, and safekeeping COD remittances from Sprinters.

4.Inspects the CCTV every day to ensure that it is online and perfectly working.

5.Must be present during processing of damaged and headless parcels. The opening of parcels must be under CCTV monitoring.

6.Inspects pick-up package and pick-up scan until arrival to DC.

7.Inspects arriving packages, arriving scan, pick-up scan, and assign each courier to do the delivery, in collaboration with the admin.

8.Double checks that the schedule of operation's truck is being followed.

9.Inspects all packages to be sorted for delivery or Return-to-Sender (RTS).

10.Double checks and sort all pending deliveries for the next day priority delivery.

11.Gives specific instructions to Sprinter who will do re-delivery.

12.Duties may be supplemented or otherwise revised by J&T Express at its sole discretion.

QA TL aims to prevent operational errors by ensuring that the SOPs are strictly implemented in order to prevent misoperations or problematic parcels. He/she is concerned with the proactive procedural process of J&T Operations (both internal and external). Anticipates periods of problem occurrence and proposes plans to address those, one of which, is through monitoring of Delivery Center (DC) and Branches' CCTV.

QUALIFICATIONS

1.At least 2nd year college or graduate of any 2-year program

2.With at least 2 years related experience preferred.

KNOWLEDGE, SKILLS, & ABILITIES

1.Willing to be trained

2.Can prepare reports.

3.Can work with a team with minimum amount of supervision.

4.Has the ability to multi-task as needed.

5.Driven to attain continuous improvement.

6.With keen attention to details.

7.Ability to make decisions on matters involving immediate problem solving within his/her area of control.

DUTIES AND RESPONSIBILITIES

1.Responsible & ensures that the cleanliness of the work area/branches, both inside and outside are properly maintained.

2.Inspects and ensures that all equipment are properly functioning, maintained, and all supplies are properly controlled and kept, in collaboration with fixed asset staff.

3.In-charge of accepting, counting, and safekeeping COD remittances from Sprinters.

4.Inspects the CCTV every day to ensure that it is online and perfectly working.

5.Must be present during processing of damaged and headless parcels. The opening of parcels must be under CCTV monitoring.

6.Inspects pick-up package and pick-up scan until arrival to DC.

7.Inspects arriving packages, arriving scan, pick-up scan, and assign each courier to do the delivery, in collaboration with the admin.

8.Double checks that the schedule of operation's truck is being followed.

9.Inspects all packages to be sorted for delivery or Return-to-Sender (RTS).

10.Double checks and sort all pending deliveries for the next day priority delivery.

11.Gives specific instructions to Sprinter who will do re-delivery.

12.Duties may be supplemented or otherwise revised by J&T Express at its sole discretion.

Job Title: Quality Assurance Team Leader

Location: Davao Plant 1, Mac Arthur Highway, Ulas, Talomo Dist., Davao City

Reporting Relationships

Reporting to: Quality & Systems Manager

At Coca-Cola Europacific Aboitiz Philippines, we are driven by our purpose to Refresh the Philippines and Make a Difference –continuously leading the beverage industry with our Great People, Great Beverages, Great Execution, and Great Partners. As we continue to grow and shape the future, we are seeking passionate and innovative talents to join our team and make a difference with us.

Our commitment to excellence has been recognized through numerous industry awards such as Great Place to Work, Best Workplaces in Asia, Dream Employer of the Year, and Universum's Employers Award – and we take pride in our achievements and the impact we have made in the beverage industry.

The Quality Assurance Leader leads the QA Team, in his/her assigned area, in ensuring the quality, food safety, and integrity of products and processes, and ensuring continuous improvement by driving sustainability in the manufacturing operations in accordance to the requirements and specifications set by the (a) Coca-Cola Europacific Aboitiz Philippines, (b) the Coca-Cola Operating Requirements, (c) applicable international standards, and (d) pertinent laws and regulations of the Philippines

Responsibilities Would Include:

• Conducts strategic planning for quality and food safety improvement on the area being handled

• Performs benchmarking and replication activities to identify improvement opportunities for overall quality and food safety performance.

• Conducts budget preparation and review based on strategic plans for the laboratory management 

• Analyse results of the performance indices and manage variables to attain quality goals and objectives.

• Ensure quality assurance and control programs and routines are effective and in place.

• Reviews the quality performance by checking Quality Assurance analyses results and trends

• Leads the QA Area Team Meeting for the team to discuss previous performance and provide direction setting

• Participates in and provides inputs during the QA Department Meeting to align plans and report performance

• Supports the maintenance of the certification status and compliance of the Manufacturing Facility to ISO 9001 and FSSC 22000

• Participates in QRA and FSRA review according to the requirement of the management system

• Participates in and conducts Plant audits

• Ensures that documentation and records keeping are effectively done

• Ensures compliance of the whole team with all management system policies

• Conducts interviews and selects, the most suitable candidate for vacant positions in his team.

• Provides regular coaching and mentoring to assigned associates to ensure that expectations from the role are constantly met.

• Conducts regular performance reviews to manage team performance and to set a clear career plan of his/her direct reports. 

• Reviews and Approves the attendance of the team, including leaves, shifting and overtime, to ensure continuous operations and compliance with cost directions, budget and Company policies and procedures.

• Implements Company rules and regulations among his direct reports and performs consequence management or institute disciplinary measures in cases of violations.

• Spearheads People Development Forum/ Succession Planning for his team with the rest of the leadership team and ensures progress on the identified development areas for each of his subordinates.

• Works with the rest of the management team in laying-down and executing programs in his area of assignment. 

• Review contracts of service provider and provides People team opportunities areas.

• Responsible in promoting industrial peace and cultivating engaged labor unions; ensures they are aligned with company directions. 

• Actively participates in the Collective Bargaining Agreement negotiations. Leads closure of grievance cases and LMC issues and concerns. 

Position Requirements:

• Preferably a graduate of any Science or Engineering course

• Preferably with minimum of 2 year experience in Manufacturing

• Excellent root cause analysis and problem-solving skills

• Excellent leadership and collaboration skills for both internal and external stakeholders. 

• Knowledgeable with Microsoft Office applications

Company Socials

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Thrive with us at Coca-Cola Europacific Aboitiz Philippines and be part of a company that is shaping the future of the beverage industry. Together, we can create great moments and make a positive impact on the lives of millions. Apply today and let's refresh the world together

The Quality Assurance Team Leader supports the QA Supervisor in ensuring the implementation of quality standards and procedures within operations. This role leads a team of QA staff in conducting daily inspections, monitoring compliance, and ensuring that all operational processes are aligned with J&T Express standards, especially in parcel handling, facility upkeep, and security monitoring.

Key Duties and Responsibilities:

1. Team Supervision and Task Delegation

Lead and supervise QA personnel during their daily tasks and assignments.

Ensure all team members are properly briefed on duties and follow quality protocols.

Provide coaching and guidance to improve team performance and efficiency.

1. Operational Inspection and Compliance

Assist in checking cleanliness and orderliness of work areas, equipment, and storage facilities.

Ensure compliance with company SOPs on parcel handling, documentation, and remittance.

Monitor parcel sorting and handling, especially for high-risk parcels (damaged, headless, or COD items).

1. CCTV and Incident Monitoring

Oversee CCTV monitoring for daily operations, especially during parcel investigation, opening, and processing.

Coordinate with IT or Maintenance if any camera system is offline or malfunctioning.

1. Reporting and Documentation

Submit daily and weekly QA activity reports to the QA Supervisor.

Document any violations or incidents, and initiate immediate corrective actions if needed.

Assist in investigations related to parcel loss, misdelivery, or tampering.

1. Coordination and Communication

Act as liaison between QA staff and supervisors to ensure smooth flow of operations.

Coordinate with other departments (e.g., Sprinter team, Inventory, Admin) for quality-related concerns.

Job Types: Full-time, Permanent

Benefits:

• Paid training

Work Location: In person

JOB DESCRIPTION

Shape the future of operational excellence with our Optimization, Insights, & Development team. Join us to drive impactful change and improve client and employee experiences. Unlock your potential by collaborating across functions and leading initiatives that deliver measurable outcomes. Be part of a team dedicated to continuous improvement and professional growth. Make your mark by implementing solutions that matter.

Job Summary

As an Optimization Senior Associate in Shared Services – Client Onboarding & Service, you will be part of the Optimization, Insights, & Development team focused on delivering measurable process improvements. You will lead tactical initiatives from intake to implementation, collaborating with stakeholders to enhance efficiency and experiences. You will use proven methodologies to drive change and ensure compliance with firmwide standards. Your role will empower you to make a meaningful impact across operations.

Job Responsibilities

• Identify inefficient, manual, or redundant processes and lead improvement efforts
• Manage initiatives from problem definition through implementation and post-delivery measurement
• Apply methodologies such as Lean, Six Sigma, or Agile based on the problem statement
• Define KPIs and deliver quantifiable results reflecting business outcomes
• Engage partners and stakeholders across functions to drive alignment and remove barriers
• Create and maintain clear documentation, tailoring materials for various audiences
• Ensure all process changes comply with firmwide policies, risk controls, and compliance standards
• Share insights and best practices to support continuous improvement across Shared Services

Required Qualifications, Capabilities, and Skills

• Experience gathering and analyzing complex processes with business risk comprehension
• Proven ability to manage projects from inception to completion, ensuring timely delivery
• Experience applying process improvement methodologies such as Lean, Six Sigma, or Kaizen
• Excellent communication and interpersonal skills for effective teamwork
• Strong analytical skills with proficiency in data analysis
• Flexibility to adapt to changing business needs and environments
• Commitment to continuous improvement and personal growth

Preferred Qualifications, Capabilities, and Skills

• Bachelor's or higher degree
• Advanced skills in business analysis, design, development, testing, and deployment
• Certification in Lean Six Sigma (Green Belt or Black Belt) is a plus

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

• Salary:

Php 44,000 to Php 60,000
- Location:

Manila
- Country:

Philippines
- Business Unit:

Education
- Vacancy Type:

Permanent
- Closing Date:

19 October 2025

Hannah Heradura

Process Improvement Analyst

Internal

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of Php 44,000 to 60,000 to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We're looking for someone with a talent for process and system improvement and automation to join the International Education Digital Production team. The ideal candidate will help us transform our internal processes so that we can work more effectively to deliver world class educational resources to our customers.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second-largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Publishing Systems and Process Analyst?

Reporting to the Head of Global Publishing Systems, your accountabilities will include:

• Building positive relationships with people in International Education Operations and in Technology, learning about how we work
• Continually analysing our current ways of working and the systems we use, and making recommendations for improvement
• Researching, designing, and implementing your recommended solutions, in collaboration with our colleagues in Technology
• Representing the needs of the department on other technology projects as a key subject-matter expert, making sure the systems we use are as effective as they can be

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• Understanding of business analysis and process improvement techniques
• Understanding of different types of automation (e.g. fixed, programmable, flexible, integrated) & associated tools (e.g. code, software, platforms)
• Experience of analysing complex processes and systems, with the ability to identify problems and suggest solutions
• Excellent communication skills, with the ability to work with both technical teams and stakeholders of varying levels of digital literacy to translate requirements and expectations
• A positive attitude towards embracing change and uncertainty while supporting stakeholders through said change in processes and systems

Desirable:

• Presentation and influencing skills, including to senior stakeholders
• Ability to understand how best to deliver value and drive growth and profitability

This role requires excellent written and verbal communication skills. As part of the selection process, you will be given interview questions ahead of time, so that you can prepare thoughtful answers that demonstrate your skills. These will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

The Process Improvement Officer for Environmental Compliance is responsible to create topnotch, easily replicable management systems that will optimize resources and as a result, enable the store management team to lead in consistent delivery of gold standard guest experience, particularly in FSC, Cleanliness and Sanitation (C&S) systems, and Environmental Compliance systems (including man, machine, material, and method).

He/she will also be responsible for Environmental Compliance activities, coordinates with operations, and leads initiatives to reduce environmental risks and impacts.

He/she is responsible in the data gathering and research, design, continuous development and monitoring of implementation of different systems, standards and procedures for store operations, and shall be the subject matter expert for environmental compliance matters, ensuring sustainable and legally compliant stores.

Key Responsibilities:

Cleanliness and Sanitation (C&S)

• Creates systems and procedures in store maintenance and cleanliness and sanitation balancing quality, speed and cost.
• Integrates changes in store design, channels, equipment in the overall C&S management.
• Establishes and aligns roles and responsibilities of store team in C&S.
• Ensures brilliant execution of standard C&S procedures in store operations (including supply monitoring and BCP issuance).
• Develops and defines the Man, Machine, Method and Material (4Ms) requirements of the utility area.
• Conducts necessary tests to determine the performance, efficiency, integrity, and other parameters of all new/revised chemicals, tools, systems and procedures.
• Writes initial revisions to all manuals and guides for new/revised manpower systems.
• Ensures that all new/revised processes and procedures are properly documented through the department's manuals.
• Collaborates with Training for all materials needed for store personnel training.
• Monitors and tracks implementation of new/revised systems and validates impact on different aspects of the business (OPEX, FSC, etc.).
• Data Parameters Analysis: Monitors all pertinent data relating to or which may be affected by C&S.

Environmental Management System and Sustainability

• Oversees implementation and monitoring of environmental compliance programs, policies, and procedures.
• Maintains and updates the environmental compliance calendar.
• Leads cross-functional teams for environmental projects and initiatives.
• Assigns and monitors tasks to ensure timely and quality completion of compliance-related work.
• Creates environmental systems (ROS), innovations, 4Ms and investigates environmental incidents or violations (RCA); recommends corrective and preventive measures.
• Creates environmental systems that align stores with the Philippine Law (e.g., requirements in chemical content, BOD).

Others

• Performs other jobs, tasks or expertise-related assignments in order to develop one's self and/or share one's expertise to support operational efficiency.

Job Qualifications:

• Graduate of a degree in Management Engineering, Industrial Engineering, or equivalent.
• At least 3-5 years of work experience related to process improvement, preferably from the food manufacturing or restaurant industry.
• Strong background in Business Process Mapping, Analysis, Improvement, and Implementation.
• Strong experience in shaping and driving engagements and ability to lead project teams.
• Amenable to work in Ortigas, Pasig (Hybrid Work Setup).

Process Improvement Specialist
will contribute on the continuous process improvement of the
Finance Shared Services (FSS)
by analyzing and reviewing the current processes and proposing and developing solutions to improve the overall efficiency of the group.

• Responsible in facilitating data gathering, discussions and follow through with various FSS teams.
• Responsible for timely preparation of documentation, process flows, presentations and training guides per agreed framework and data gathered.
• Effectively coordinate with internal and external customers according to structured process.
• Participate in Systems and Process Improvements and Change Management Projects as required.
• Performs User Acceptance Testing as assigned.
• Contribute to continuous process improvement by matching the needs of the business/customers with the functions of existing systems and processes.
• Manages business intelligence and ensure effectivity of implemented processes.
• Comply with accounting standards, policies and procedures.

Qualifications:

• Accountancy graduate is preferred.
• Advantage if with certification in project management, data analytics or related expertise but not required.
• Highly knowledgeable in Microsoft Office and other software.
• Champion of process efficiency.
• Effective communication skills both written and oral.
• Highly motivated and result-oriented.

About the Position

The Business Excellence Manager is responsible for leading a team of CX Specialists in executing Lean Six Sigma and automation initiatives. This role focuses on driving client-specific process improvements, targeting operational inefficiencies, and developing tailored solutions for smaller or high-growth potential accounts. The goal is to achieve measurable improvements in efficiency, cost reduction, and client satisfaction.

Responsibilities

• Lead the identification, scoping, and execution of client-focused Lean Six Sigma and automation initiatives, addressing specific client needs and operational inefficiencies.
• Target smaller or high-growth potential accounts, accelerating growth through tailored process improvements and automation, directly contributing to client satisfaction and revenue generation.
• Create value-generation roadmaps for identified campaigns, ensuring a pipeline of process improvement and automation opportunities that can be monetized as value-added services for clients.
• Manage and coach a team of CX Specialists to ensure the successful execution of Lean Six Sigma projects, focusing on tactical solutions that enhance operational efficiency and customer experience.
• Collaborate with client-facing teams to drive operational growth for smaller accounts, scaling process improvements and aligning CX resources with revenue thresholds.
• Assist clients in identifying operational challenges and propose Lean and automation-based solutions aligned with their business needs and growth objectives.
• Oversee resource allocation to key client accounts, ensuring optimal management for maximum client and operational impact.
• Manage client relationships to align process improvement initiatives with client goals and explore opportunities to up-sell dedicated resources for more intensive support.
• Document, monitor, and report on CX projects, providing regular updates on progress, milestones, and outcomes to both clients and senior leadership.
• Track and report measurable outcomes from process improvements and automation, such as cost reductions, efficiency gains, and client satisfaction improvements.
• Spearhead innovative solutions leveraging process improvement techniques and emerging automation technologies, delivering rapid results that align with client needs and drive operational efficiency.
• Collaborate with the Director of Business Excellence to ensure client-focused projects align with broader business strategy while owning the tactical execution.
• Identify and implement quick-win solutions that offer immediate value to clients, setting the stage for more complex initiatives.
• Equip CX Specialists to manage operational execution, addressing client-specific challenges promptly and effectively.

Requirements

• Six Sigma Green Belt Certification is required; Black Belt certification or training is a plus.
• Proven experience in leading process improvement projects focused on operational efficiency, cost savings, and revenue growth at the client level.
• Experience in system deployment and operational maintenance (e.g., RPA, QMS, LMS) with a focus on delivering client-centric solutions.
• Strong knowledge of customer experience metrics such as NPS or CSAT, and how these metrics can be improved through process optimization.

Experience

• Minimum 3 years of experience in a Customer Experience or Process Improvement role.
• Strong leadership and people management skills, including the ability to coach and develop a team of CX Specialists for high-impact results.
• Excellent communication, stakeholder management, and project management skills.
• Strong problem-solving and analytical skills, with a track record of delivering process improvements and ROI-positive outcomes.

Educational Qualifications

• Relevant degree or equivalent professional experience in a related field.

Competencies

• Knowledge of data analytics, performance management, or reporting tools such as Power BI is a plus.
• Ability to manage multiple priorities, work under tight deadlines, and ensure high-quality project delivery at the client level.