884 Quality Assurance Analyst jobs in the Philippines

Job Description

The Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards.

This role aims to ensure that quality assurance is applied in an independent, objective, and neutral manner. The goal is to enhance the customer experience and overall quality of the operators' interactions with visitors.

The QA analyst also plays a key role in minimizing company exposure by reducing business risk through continuous improvement of business processes and adherence to corporate policies and procedures.

Role and Responsibilities:

• Monitor and evaluate voice/non-voice transactions
• Perform live or remote monitoring
• Provide quality performance feedback to the operators and their immediate superiors.
• Roll out quality-related updates to operations
• Work in partnership with the operations leadership, along with the process of disseminating the information, to ensure improvements.
• Participate in a calibration session to review the performance and consistency of scoring.
• Create and implement quality guidelines for standardization
• Support operations in case of staffing issues and be flexible enough to help out and perform as one of the support team members.
• Quality root cause analysis
• Coordinate with other departments for process implementations/improvements
• Provide tracking and reporting of Quality Assurance metrics.
• Report creation and preparation for performance analysis

Preferred Skills:

• Excellent oral, written, and interpersonal communication skills
• Experience persuading the audience and front-line employees to support new initiatives
• Exceptional listening skills
• Problem-Solving skills
• Excellent ability to identify and analyze data for trends
• Experience in providing feedback
• Excellent time management
• Ability to multitask and perform in a constantly changing environment
• Experience managing and driving team calibration to QA requirements
• Strong organizational, planning, and prioritization skills
• Capacity to present oneself professionally in public
• At least 6 months of Quality Assurance Analyst experience in the BPO industry is preferred.

Virginia Food, Inc. is hiring a Full time Quality Assurance Analyst role in Compostela, Central Visayas. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Afternoon, Morning, Evening
• Tuesday: Afternoon, Morning, Evening
• Wednesday: Afternoon, Morning, Evening
• Thursday: Afternoon, Morning, Evening
• Friday: Afternoon, Morning, Evening
• Saturday: Afternoon, Morning, Evening
• Sunday: Afternoon, Morning, Evening
• No experience required for this role

WE'RE LOOKING FOR

QUALITY ASSURANCE INSPECTOR

(Work base: Compostela, Cebu)

Responsibilities:

• Verifying and ensuring that all food contact surfaces, such as utensils, machines, equipment
• including food handlers are hygienic and that all contributing factors for a clean and sanitary operation are always implemented
• Ensuring that Good Manufacturing Practices and Sanitation Standard Operating Procedures are being followed
• Verifying that quality standards for all raw materials used, in-process material, and finished products, are met prior to use and/or release for trade respectively.

Qualifications:

• Candidate must have a Bachelor's degree in, Chemistry, Biology, Chemical Engineering or any science-related courses
• With relevant experience is a major plus
• Fresh graduates are welcome to apply and can start ASAP

Responsibilities:

• Conduct thorough evaluations of calls to assess the quality and effectiveness of interactions.
• Verify that agents follow established procedures, compliance guidelines and regulatory requirements.
• Collaborate with various stakeholders to come up with projects based on findings and improve the existing processes.
• Identify discrepancies and areas of improvement in communication, negotiation, and problem-solving skills of agents.
• Conduct refreshers, calibration sessions, and retrainings for Quality-related modules.
• Participate in process alignment discussions with the Operations team and other concerned teams.
• Monitor and prioritize customer complaints, product defects, or service issues.
• Analyze patterns in issues to detect recurring problems or areas for improvement.
• Provide feedback to development or product teams regarding quality issues or improvements needed based on escalated cases.
• Audit cases for high-impact customer issues and conduct RCA for complaints.
• Assist in creating and refining internal escalation procedures, ensuring clarity and efficiency
• Regular submission of weekly and end-of-month reporting, and incident report documentation.
• Perform ad hoc tasks.

Qualifications:

• Working experience in Microsoft Office or similar tools used for handling data and quality monitoring.
• Ability to work in a fast-paced and results-oriented culture.
• Keen focus on details and strong analytical abilities.
• A strong QA and market research background is a plus.

Pure ONSITE JOB

No work from home set-up or Hybrid

Should have an experience as Quality Analyst from previous Job in a BPO Setup

at least 2 yrs or more as Quality Analyst Role

Good Listening, Written and Verbal Communication Skills

Keen on details

Can start Asap

Job Types: Full-time, Permanent

Pay: Php40,000.00 per month

Benefits:

• Company events
• Health insurance
• Paid training
• Promotion to permanent employee

Commonwealth Foods, Inc is hiring a Full time Quality Assurance Analyst role in Makati, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Saturday: Morning

Job Purpose

The QA Analyst is responsible for reviewing, monitoring, and evaluating the implementation of internal processes and operational standards. This role ensures that Standard Operating Procedures (SOPs), workflows, and live operations (e.g., live sessions or client-facing activities) are consistently followed and aligned with company guidelines and quality benchmarks.

Key Responsibilities

• Audit and review existing Standard Operating Procedures (SOPs) for clarity, accuracy, and proper application across departments.

• Monitor and evaluate workflow efficiency to ensure that internal processes support quality and productivity goals.

• Observe live and operation sessions (e.g., live selling, customer service, internal training) to check adherence to established protocols and brand standards.

• Identify compliance gaps, process deviations, or improvement opportunities and report findings with actionable recommendations.

• Work closely with department heads and team leads to implement quality improvements and reinforce best practices.

• Document findings and maintain QA logs, scorecards, and evaluation reports.

• Participate in regular calibration sessions with other training and operation leaders to ensure consistency in evaluation and scoring.

• Assist in the creation or revision of QA tools, including checklists, rubrics, and SOP templates.

• Provide feedback and training support to frontline and back-office teams based on quality reviews.

• Stay updated with industry trends and apply relevant quality assurance practices and standards.

• Build, improve, and/or utilize data tools to streamline quality data consolidation and analysis.

• Support leadership with real-time insights through scheduled and ad hoc reports, ensuring decisions are backed by accurate, up-to-date information.

Qualifications:

• Bachelor's degree in Business, Operations, Quality Management, or a related field (preferred but not required)

• 1–3 years of experience in a QA, process audit, or compliance role

• Strong analytical and observation skills

• Excellent written and verbal communication skills

• Familiarity with documentation tools and QA evaluation frameworks

• Experience in process-driven industries (e.g., BPO, F&B, e-commerce, customer service) is an advantage for the purpose of KPI tracking, dashboard creation, and

• Ability to work independently and manage multiple evaluations concurrently

• Experience in KPI tracking, dashboard creation, or business reporting tools (e.g., Google Data Studio, Power BI, or similar)

Job Types: Full-time, Permanent

Work Location: In person

• Work closely with developers to identify bugs as early as possible
• Participate in artifact review and inspection meetings, identifying issues and providing feedback
• Interpret written business requirements and technical documents drafted by others in order to conduct appropriate QA test activities
• Analyze test coverage and results to ensure functionality, proper integration, data integrity, and accuracy
• Execute functional, application, performance, and regression tests
• Lead on creating and updating manual test scripts
• Support fellow QAs on creating and updating automation test script

Position Requirements

• College diploma or university degree in software engineering, computer science, or business administration or equivalent work experience
• 3-5 years of relevant work experience as QA Analyst
• Strong testing skills and ability to proactively discover bugs before customers and partners
• Knowledge of all aspects of testing products: Functional, Performance, Scalability, Security, Usability, etc.
• Experience with tracking tools like Azure DevOps, Service Now, Jira
• A good understanding of Dynamics 365 architecture is a plus
• Proven experience driving quality for complex features with many dependencies
• Proficiency in manual and automated test execution tasks related to test scripts/cases and defects
• Three to five years of experience with integration testing and API testing.
• Understanding of QA responsibilities and accountabilities in an Agile environment
• Ability to collaborate and brainstorm in a dynamic team environment
• Strong English-language oral and written communication skills
• Strong technical background in MS technologies/trends
• Integration experience with API testing and automated testing.
• Good communication skills with a strong desire to learn and the ability to learn independently.
• Working knowledge of the principles of Agile development

This is a remote position.

SUMMARYWe are seeking a highly motivated and detail-oriented Quality Assurance Analyst to join our team and ensure the delivery of high-quality solutions across our technology platforms. This role involves developing and executing comprehensive test plans, conducting manual and automated testing, and collaborating with cross-functional teams to identify, track, and resolve defects. The QA Analyst will play a critical role in ensuring compliance with industry standards, enhancing system usability and reliability, and facilitating seamless transitions from development to operations.

The ideal candidate will bring a strong foundation in software testing methodologies, hands-on experience with QA tools, and a solid understanding of networking, system architecture, and cloud-based environments. Exceptional communication, analytical, and organizational skills are essential, as is the ability to thrive in a dynamic, fast-paced setting.

JOB REPONSIBILITIES

• Test Planning and Strategy: Develop comprehensive test plans and strategies based on project requirements, functional specifications, and risk assessments. Collaborate closely with stakeholders to understand objectives and ensure that all critical areas are identified and covered by appropriate testing methods.
• Test Case Development: Design and document detailed test cases and scripts to verify the functionality systematically, usability, and reliability of solutions. This involves outlining expected results and the appropriate procedures to follow during testing.
• Manual and Automated Testing: Execute tests to identify defects and inconsistencies in products and systems. May use specialized tools to automate repetitive tasks, increase efficiency, and provide thorough coverage.
• Defect Tracking and Reporting: Identify, document, and prioritize defects, inconsistencies, or deviations from specifications and facilitating resolution.
• Collaboration and Communication: Work closely with our Solution Architects, System Integrators and other stakeholders to clarify requirements, communicate findings, and recommend resolutions and/or improvements.
• Process Improvement: Participate in retrospectives and post-project reviews to identify areas for improvement within the QA process and overall project lifecycle.
• Compliance and Standards: Ensure that products and processes comply with relevant standards, regulations, and best practices. This may include adhering to industry-specific guidelines, such as HIPAA or other government regulations.
• Risk Assessment: Evaluate potential risks associated with projects and solutions and prioritize testing efforts to minimize the impact of critical issues on the end user or business.
• User Acceptance Testing: Assess products from an end user's perspective to ensure usability, accessibility, and satisfaction. Set up and facilitate user acceptance testing (UAT).
• Documentation: Maintain thorough and accurate documentation of test plans, cases, results, and defect reports. Proper documentation is essential for traceability, compliance, and knowledge sharing.
• Facilitating Transition to Operations: Ensure our Operations teams have all the required information for an effective transition of the solution to our support teams.

• Typical Duties and Daily Tasks

• Reviewing requirements, specifications, and technical design documents to provide timely and meaningful feedback

• Creating detailed, comprehensive, and well-structured test plans and cases
• Estimating, prioritizing, planning, and coordinating testing activities
• Identifying, recording, and thoroughly documenting bugs
• Performing thorough regression testing when bugs are resolved
• Developing and applying testing processes for new and existing products
• Monitoring debugging processes and tracking quality assurance metrics (e.g., defect densities and open defect counts)
• Staying up to date with new testing tools and test strategies
• Maintaining close collaboration with the implementation team to ensure high-quality deliverables
• Other duties as assigned

QUALIFICATIONS

• Education: Typically, a bachelor's degree in computer science, information technology, engineering, or a related field is preferred. However, equivalent experience or certifications may also be considered.
• Technical Skills: The ideal candidate brings a broad and adaptable technical skill set. Key technical competencies may include:
• Quality Assurance Tools & Frameworks: Proficiency with common QA testing tools and processes. Familiarity with test case management and automation frameworks.
• Networking and System Knowledge: Solid understanding of networking concepts and system configurations. The candidate should understand TCP/IP, DNS, DHCP, routing, firewalls, as well as how to verify network connectivity and configurations. Comfortable working with network diagrams, understanding firewall rules, and using network troubleshooting tools when needed. Familiarity with operating systems (Windows, Linux) and enterprise software environments is expected.
• Cloud and Application Platforms: Familiarity with cloud services and enterprise applications. Verifying configurations in an Azure deployment, testing access policies in M365, or validating secure data flows in cloud/hybrid networks. Ability to leverage multi-tenant management tools as well as Azure configuration management.
• Security Awareness: Awareness of cybersecurity principles and the ability to identify potential vulnerabilities and notify our SOC team for further investigation.
• Databases and Data Validation: Knowledge of databases and ability to use SQL or other query tools to validate data. For projects involving data migration or software with a backend database, the QA Analyst should be comfortable running queries to verify data integrity, checking that transactions complete as expected, and possibly setting up test data sets. This also ties into being detail-oriented with data – ensuring that reports, dashboards, or any data-driven outputs are correct and matching source data after any transformation or load processes.
• Desired Certifications
• ISTQB (International Software Testing Qualifications Board) Certification
• Certified Quality Analyst (CQA)
• Certified Software Quality Analyst (CSQA)
• Certified Software Tester (CSTE)
• Analytical and Problem-Solving Ability: Keen attention to detail and the ability to identify quickly and analyze issues.
• Communication Skills: Excellent verbal and written communication skills are required to document findings, prepare reports, and work collaboratively with cross-functional teams.
• Organizational Skills: The ability to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment.
• Adaptability: Willingness to learn new tools, technologies, and methodologies to keep pace with changing industry trends.
• Teamwork: Ability to work effectively as part of a team, showing respect for others' opinions and supporting collective goals.
• Attention to Detail: Meticulous approach to identifying issues, tracking defects, and ensuring the highest levels of quality.

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.

Benefits

• Full Philippine Statutory Benefits
• 13th month Pay
• De Minimis Allowance
• Night shift differential pay
• PTO
• Health insurance
• Life insurance - (maximum of PHP 3M coverage)
• Equipment

Accelerate your career and be the newest member of our growing family here at SKYGO

We are looking for

→ Quality Assurance Analyst: The Quality Assurance (QA) Analyst ensures that all customer interactions meet company quality standards and comply with regulatory requirements. The role involves monitoring calls, identifying performance gaps, coaching agents, and providing insights to improve overall service quality. QA Analyst also contributes to data-driven decision-making through performance analysis, reporting, and calibration sessions.

Qualification Standards:

• College Graduate. Bachelor's Degree in any related field (Business or Mathematics) is a plus
• 1 to 2 years' experience in a Quality Assurance call center or phone-based customer service role
• Proficiency in MS Office (Excel, Word, PowerPoint) – including charts, pivot tables, and lookup functions
• Experience with customer service software or CRM platforms (e.g., Salesforce, Zendesk, HubSpot)
• Familiarity with call recording systems, monitoring tools, and data management software
• Previous Experience in Debt Collection or Customer Service roles is an advantage
• Familiarity with debt collection procedures, including payment negotiation and account handling is an advantage
• Familiarity with call handling procedures and documentation standards
• Strong interpersonal skills for agent coaching and stakeholder coordination
• Multilingual communication skills (Bisaya, Tagalog, English)

Work Schedule: Monday to Friday (8:00 am to 6:00 pm)

Location: Blk 2 Lots 1A & 2 Cebu Light Industrial Park, SEZ Basak, Lapu-Lapu City, Cebu

When you join the SKYGO family, you become a part of our dynamic and growing family as we continue to search for a competent, passionate, and happy colleague who will help us deliver the company's brand promise:

The Best for You