38 Quality Assurance Analyst jobs in the Philippines

SAP Quality Assurance Analyst
**Req number:**
R6079
**Employment type:**
Full time
**Worksite flexibility:**
Remote
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
We are seeking a detail-oriented and experienced SAP QA Analyst to take us to the next level! The ideal candidate will be responsible for validating SAP system functionality, ensuring quality and compliance across SAP modules (specific to SD / EWM / FI), and supporting end-to-end testing efforts in SAP implementation, upgrade, or support projects.
**Job Description**
We are looking for a **SAP QA Analyst** to validate SAP system functionality, ensuring quality and compliance, and support end-to-end testing efforts in SAP. This position will be **full-time** and **remote.**
**What You'll Do:**
+ Analyze business and functional requirements to develop comprehensive test plans and test cases for SAP modules.
+ Test Planning: Design test strategies and plans based on project scope. Determine test objectives, resources, timelines, and deliverables.
+ Test Case Design & Execution: Write detailed test cases and scenarios. Execute manual or automated tests to verify functionality, performance, and usability.
+ Execute manual and automated tests for SAP applications, including integration, regression, and support user acceptance testing (UAT).
+ Validate SAP configurations, custom developments (WRICEF), and interfaces with third-party systems.
+ Identify, document, and track defects using tools like Azure Dev Ops and SAP Cloud ALM.
+ Defect Tracking: Identify, document, and report bugs or issues. Work closely with developers to resolve defects.
+ Collaborate with functional consultants, developers, and business users to resolve issues and ensure quality deliverables.
+ Participate in test data preparation, test environment setup, and test execution cycles.
+ Support cutover and post-go-live validation activities.
+ Contribute to continuous improvement of QA processes and best practices.
**What You'll Need:**
Required:
+ Bachelor's degree in Computer Science, Information Technology, or related field.
+ 1 to 2 years solid experience in SAP QA testing
+ Strong knowledge of SAP - OTC/OM, EWM, FI and other related modules
+ Excellent analytical, problem-solving, and communication skills.
+ Ability to work independently and in a team-oriented, collaborative environment.
Preferred:
+ Experience in Agile/Scrum environments.
+ Exposure to S/4HANA projects
+ Experience with SAP testing tools (e.g., SAP Solution Manager, HP ALM, Worksoft Certify, Tricentis Tosca).
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.

Jr. Quality Assurance Analyst
**Req number:**
R6119
**Employment type:**
Full time
**Worksite flexibility:**
Remote
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
We are seeking a detail-oriented and experienced Jr. SAP QA Tester to join our QA team. The ideal candidate will be responsible for validating SAP system functionality, ensuring quality and compliance across SAP modules (specific to SD / EWM / FI), and supporting end-to-end testing efforts in SAP implementation, upgrade, or support projects.
**Job Description**
**Job Description**
We are looking for a **SAP** **QA Analyst** to validate SAP system functionality, ensuring quality and compliance, and support end-to-end testing efforts in SAP. This position will be **full-time** and **remote.**
**What You'll Do:**
+ Analyze business andfunctional requirementsto develop comprehensivetest plansandtest casesforSAP modules
+ Test Planning: Design test strategies and plans based on project scope. Determine test objectives, resources, timelines, anddeliverables
+ Test Case Design &Execution: Write detailedtest casesand scenarios. Execute manual or automated tests to verify functionality, performance, and usability
+ Execute manual and automated tests forSAP applications, including integration, regression, and supportuser acceptance testing(UAT)
+ ValidateSAPconfigurations,custom developments(WRICEF), and interfaces with third-party systems
+ Identify, document, and track defects using tools likeAzureDev OpsandSAPCloudALM
+ Defect Tracking: Identify, document, and report bugs or issues. Work closely with developers to resolve defects
+ Collaborate with functionalconsultants, developers, and business users to resolve issues and ensure qualitydeliverables
+ Participate in test data preparation, test environment setup, andtest executioncycles
+ Support cutover and post-go-livevalidation activities
+ Contribute to continuous improvement of QA processes and best practices
**What You'll Need:**
**Required:**
+ Bachelor's degree inComputer Science, Information Technology, or related field.
+ At least 1 year of testing experience in SAP Order to Cash (OTC)
+ Strong knowledge ofSAP- OTC/OM, EWM, FI and other related modules
+ Excellent analytical, problem-solving, and communication skills.
+ Ability to work independently and in a team-oriented, collaborative environment.
**Preferred**
+ Experience inAgile/Scrumenvironments.
+ Exposure to S/4HANA projects
+ Experience with SAPtesting tools(e.g.,SAP Solution Manager,HP ALM,Worksoft Certify,Tricentis Tosca).
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.

SAP Quality Assurance Analyst
**Req number:**
R6080
**Employment type:**
Full time
**Worksite flexibility:**
Remote
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
We are seeking a detail-oriented and experienced SAP QA Tester to join our QA team. The ideal candidate will be responsible for validating SAP system functionality, ensuring quality and compliance across SAP modules (specific to SD / EWM / FI), and supporting end-to-end testing efforts in SAP implementation, upgrade, or support projects. Let me know if you have
**Job Description**
We are looking for a **SAP QA Analyst** to validate SAP system functionality, ensuring quality and compliance, and support end-to-end testing efforts in SAP. This position will be **full-time** and **remote.**
**What You'll Do:**
+ Analyze business and functional requirements to develop comprehensive test plans and test cases for SAP modules
+ Test Planning: Design test strategies and plans based on project scope. Determine test objectives, resources, timelines, and deliverables
+ Test Case Design & Execution: Write detailed test cases and scenarios. Execute manual or automated tests to verify functionality, performance, and usability
+ Execute manual and automated tests for SAP applications, including integration, regression, and support user acceptance testing (UAT)
+ Validate SAP configurations, custom developments (WRICEF), and interfaces with third-party systems
+ Identify, document, and track defects using tools like Azure Dev Ops and SAP Cloud ALM
+ Defect Tracking: Identify, document, and report bugs or issues. Work closely with developers to resolve defects
+ Collaborate with functional consultants, developers, and business users to resolve issues and ensure quality deliverables
+ Participate in test data preparation, test environment setup, and test execution cycles
+ Support cutover and post-go-live validation activities
+ Contribute to continuous improvement of QA processes and best practices
**What You'll Need**
**Required:**
+ Bachelor's degree in Computer Science, Information Technology, or related field
+ 1 to 2 years solid experience in SAP QA testing
+ Strong knowledge of SAP - OTC/OM, EWM, FI and other related modules
+ Excellent analytical, problem-solving, and communication skills
+ Ability to work independently and in a team-oriented, collaborative environment
**Preferred:**
+ Experience in Agile/Scrum environments.
+ Exposure to S/4HANA projects
+ Experience with SAP testing tools (e.g., SAP Solution Manager, HP ALM, Worksoft Certify, Tricentis Tosca)
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.

SAP Quality Assurance Analyst
**Req number:**
R6081
**Employment type:**
Full time
**Worksite flexibility:**
Remote
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
We are seeking a detail-oriented and experienced SAP QA Analyst to join our QA team. The ideal candidate will be responsible for validating SAP system functionality, ensuring quality and compliance across SAP modules (specific to SD / EWM / FI), and supporting end-to-end testing efforts in SAP implementation, upgrade, or support projects.
**Job Description**
We are looking for a **SAP QA Analyst** to validate SAP system functionality, ensuring quality and compliance, and support end-to-end testing efforts in SAP. This position will be **full-time** and **remote.**
**What You'll Do:**
+ Analyze business and functional requirements to develop comprehensive test plans and test cases for SAP modules.
+ Test Planning: Design test strategies and plans based on project scope. Determine test objectives, resources, timelines, and deliverables.
+ Test Case Design & Execution: Write detailed test cases and scenarios. Execute manual or automated tests to verify functionality, performance, and usability.
+ Execute manual and automated tests for SAP applications, including integration, regression, and support user acceptance testing (UAT).
+ Validate SAP configurations, custom developments (WRICEF), and interfaces with third-party systems.
+ Identify, document, and track defects using tools like Azure Dev Ops and SAP Cloud ALM.
+ Defect Tracking: Identify, document, and report bugs or issues. Work closely with developers to resolve defects.
+ Collaborate with functional consultants, developers, and business users to resolve issues and ensure quality deliverables.
+ Participate in test data preparation, test environment setup, and test execution cycles.
+ Support cutover and post-go-live validation activities.
+ Contribute to continuous improvement of QA processes and best practices.
**What You'll Need:**
**Required:**
+ Bachelor's degree in Computer Science, Information Technology, or related field.
+ 1 to 2 years solid experience in SAP QA testing
+ Strong knowledge of SAP - OTC/OM, EWM, FI and other related modules
+ Excellent analytical, problem-solving, and communication skills.
+ Ability to work independently and in a team-oriented, collaborative environment.
**Preferred**
+ Experience in Agile/Scrum environments.
+ Exposure to S/4HANA projects
+ Experience with SAP testing tools (e.g., SAP Solution Manager, HP ALM, Worksoft Certify, Tricentis Tosca).
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.

**Qualifications**:

- Open to College graduates and undergraduates* with relevant work experience
- Must have at least 3 years of work experience in **Quality Assurance (QA) under the BPO industry**:

- Excellent verbal and written English communications skills
- Able to adapt quickly to changes in workflow
- Mastery of all customer-communication

**Responsibilities**:

- Performing quality review
- Tagging Dsats (dissatisfied customer survey responses)
- Maintain Csat process
- Resolving quality disputes
- sending quality communications/reminders to the relevant teams
- Providing 1:1 feedbacks and coaching to agents
- Preparing for/delivering monthly quality team meetings
- Carrying out quality reporting
- Providing back-up to other WAs in case of absences
- Ensure comprehensive process knowledge for their aligned tower(s)
- Measure agents' adherence to internal and external policies and procedures
- Improve consistency and quality of the communication of interactions across all customer channels
- Access business execution - detect and report broken or inefficient policies, processes, or operational issues across their aligned tower(s) and provide suggested improvement where possible (partnering with SMEs)
- Escalate potential quality issues, such as not hitting SLAs/not conducting the expected amount of Quality reviews, immediately to Quality management
- Detect and report broken or inefficient Quality processes and provide suggested improvements

**Job Types**: Full-time, Permanent

**Benefits**:

- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Quality Assurance (QA) under BPO industry: 3 years (required)

**QUALIFICATIONS/OTHER EXPECTATIONS**
**_EDUCATION_**: Bachelor’s Degree in Information Technology or Computer Science or Computer Engineer
**_EXPERIENCE: _**
- 1 to 2 years professional working experience focusing on Quality Assurance
- Has programming background or understands programs
- Has knowledge in database management system / SQL

Fresh graduates with potential and willingness to be trained for specific platforms/systems can also be considered.

**JOB SUMMARY**
- Perform activities required to meet quality standards.
- Review business requirements, functional specifications, and systems design from a testing perspective.
- Cooperates with other staff throughout the organization to ensure that the QA system is followed and functioning properly.
- Assess and revise test sequence and scope based upon test results and/or changes in product design.

**DUTIES AND RESPONSIBILITIES OF OPEN POSITION**
- Responsible for ensuring that the products and services the Company provides meet both external and internal requirements and follow the Company’s set of standards and policies
- Creates test cases and automated test scripts based on defined business requirements
- Reviews business requirements, functional specifications, and systems design from a testing perspective
- Promotes quality achievement and performance improvement throughout the organization
- Assists in developing and improving a quality management system for the organization, including setting of policies and documentation procedures
- Collates and analyzes performance data and charts against defined parameters
- Ensures tests and procedures are properly understood, carried out and evaluated and product modifications are investigated, if necessary
- Assesses and revises test sequence and scope based upon test results and/or changes in product design
- Assists in establishing standards of service for customers or clients and prepares clear explanatory documents such as customer’s charters
- Assists other users with the system functionality; performs user acceptance testing and walkthrough.

**Benefits**:

- Additional leave
- Company Christmas gift
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Job description

**BUSINESS ANALYST AND QUALITY ASSURANCE JOB DESCRIPTION**

As our Business Analyst, your main tasks will include defining business requirements and recommending
solutions that deliver value to stakeholders. The Business Analyst will work with stakeholders from all
business units and related third parties to gather and record user requirements for new and existing
technology initiatives, as well as changes to processes and systems. You will closely work with the project
team to ensure user requirements are understood before and during the development phase.
To make sure that testing is well defined, planned and executed, the Quality Assurance (QA) Analyst does
this by ensuring that every phase and feature of the software solution is tested and that any potential issue
is identified and fixed before the product goes live. The QA Analyst works collaboratively within the IT
department and business units to execute and validate test cases based upon system requirements.

**Core Responsibilities**
- Work within the Project Management Team and undertake Project Management Tasks.
- Produce reports as required.
- Understand the end user’s current workflow and document the existing process.
- Assess client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities.
- Identify and prioritize business requirements, and provide documented record of these requirements.
- Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders.
- Determine and develop user requirements for systems in production to ensure maximum usability.
- Conduct meetings and presentations to share ideas and findings.
- Effectively communicate insights and plans to cross-functional team members and management.
- Gather critical information from meetings with various stakeholders and produce useful reports.
- Ensure solutions meet business needs and requirements.
- Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
- Develop test plans, test cases, test scripts and test reports on multiple projects.
- Perform acceptance testing on various software and reporting systems.
- Validate that user expectations are achieved during the testing process.
- Review user requirements documents to ensure that requirements are testable.
- Work closely with the Project Manager, supporting with tasks as required.
- Undertake tasks as given by Management

**Salary**: Php18,000.00 - Php25,000.00 per month

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

**Education**:

- Bachelor's (preferred)

_We're looking for a_ **_Senior Specialist, Regulatory Compliance_** _to join our Integrated Compliance Service team at MBPS. In this role, you will plays a key role in supporting the Global Risk and Change Management Center of Excellence (CoE) by contributing to the successful implementation and ongoing enhancement of the Regulatory Compliance Management (RCM) Program. The role is instrumental in ensuring that regulatory changes are effectively identified, assessed, and integrated into the organization's compliance framework. It involves managing and maintaining authoritative sources to ensure the accuracy and reliability of regulatory information, administering compliance platforms to support operational efficiency, and generating reports that provide insights into compliance status and trends. By collaborating with cross-functional teams and leveraging best practices, this position helps strengthen the organization's ability to proactively manage regulatory risks and maintain a strong culture of compliance._
**Position Responsibilities:**
+ Support the implementation and continuous improvement of the Regulatory Compliance Management Program, ensuring alignment with global regulatory expectations and internal standards.
+ Monitor and assess regulatory changes and updates to authoritative sources; coordinate with stakeholders to evaluate impact and ensure timely integration into compliance systems and processes.
+ Provide subject matter expertise and support in linking authoritative sources to integrated compliance platforms, ensuring traceability and alignment across systems.
+ Maintain and govern the Global RCM SharePoint site, ensuring accurate access controls, document versioning, and records management practices.
+ Monitor and maintain the LCG Issue and CAP Management Dashboard, applying filters by segment, common unit, and compliance programs (e.g., FCC, Privacy, Data Compliance).
+ Provide support to stakeholders in navigating and using compliance platforms for regulatory change tracking, obligation mapping, and controls documentation.
+ Create, enhance, or update policies, guidelines, and procedures related to authoritative sources and compliance platforms.
+ Conduct training sessions and walkthroughs for stakeholders on the use of compliance platforms and authoritative source management tools.
+ Support the preparation of Global RCM Quarterly Reporting, including drafting write-ups, compiling data, and coordinating inputs from relevant teams.
+ Contribute to compliance communication, reporting, and information sharing across business segments and legal entities.
+ Assist in readiness assessments, control attestations, and implementation of enhancements to compliance systems and processes.
+ Review, grant, and revoke stakeholder access to compliance databases and tools, ensuring appropriate access controls, user governance, and audit trail documentation.
+ Provide support to the Regulatory Compliance CoE in the execution of centralized policies, standards, and audit coordination.
+ Perform ad hoc assignments in support of Global Compliance, Regulatory Risk Management, and Integrated Compliance Services.
**Required Qualifications:**
+ 2-3 years of experience in compliance, legal, risk (regulatory compliance risk, dealing with legislation), or audit (internal or external) as an analyst or auditor.
+ 4-5 years of experience in the financial industry or a relevant field.
+ ExperienceinRegulatoryCompliance.
+ Excellent communication and presentation skills, with the ability to present to stakeholders.
+ Bachelor's degree preferably in accounting, law, finance, business, or related fields.
**Preferred Qualifications:**
+ Strong understanding of regulatory compliance management programs, regulatory change processes, and compliance platforms.
+ Proven experience in Compliance roles; experience in Legal, Risk, or Audit functions is valuable when directly related to regulatory compliance.
+ Experience in managing or supporting authoritative sources, regulatory obligation mapping, and compliance documentation.
+ Proficiency in developing and maintaining policies, procedures, and guidelines related to compliance systems and regulatory content.
+ Skilled in using and supporting compliance platforms and dashboards; experience with SharePoint and issue/CAP management tools is preferred.
+ Proficient in MS Office Suite, particularly MS Word, Excel, and PowerPoint.
+ Advanced Excel skills, including formulas, macros, pivot tables, and formatting for compliance reporting.
+ Experience with data analytics and visualization tools (e.g., Power BI) is preferred.
+ Strong English communication skills, both written and verbal, with the ability to draft clear and concise compliance documentation and reports.
+ Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, evolving regulatory environment.
+ High attention to detail, sound judgment, and a proactive approach to identifying and addressing compliance issues.
+ Flexible and adaptable, with a strong awareness of cultural diversity and cross-functional collaboration.
+ Open-minded, eager to learn, and committed to continuous improvement in compliance practices.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

_We're looking for a_ **_Senior Specialist, Regulatory Compliance_** _to join our Integrated Compliance Service team at MBPS. In this role, you will plays a key role in supporting the Global Risk and Change Management Center of Excellence (CoE) by contributing to the successful implementation and ongoing enhancement of the Regulatory Compliance Management (RCM) Program. The role is instrumental in ensuring that regulatory changes are effectively identified, assessed, and integrated into the organization's compliance framework. It involves managing and maintaining authoritative sources to ensure the accuracy and reliability of regulatory information, administering compliance platforms to support operational efficiency, and generating reports that provide insights into compliance status and trends. By collaborating with cross-functional teams and leveraging best practices, this position helps strengthen the organization's ability to proactively manage regulatory risks and maintain a strong culture of compliance._
**Position Responsibilities:**
+ Support the implementation and continuous improvement of the Regulatory Compliance Management Program, ensuring alignment with global regulatory expectations and internal standards.
+ Monitor and assess regulatory changes and updates to authoritative sources; coordinate with stakeholders to evaluate impact and ensure timely integration into compliance systems and processes.
+ Provide subject matter expertise and support in linking authoritative sources to integrated compliance platforms, ensuring traceability and alignment across systems.
+ Maintain and govern the Global RCM SharePoint site, ensuring accurate access controls, document versioning, and records management practices.
+ Monitor and maintain the LCG Issue and CAP Management Dashboard, applying filters by segment, common unit, and compliance programs (e.g., FCC, Privacy, Data Compliance).
+ Provide support to stakeholders in navigating and using compliance platforms for regulatory change tracking, obligation mapping, and controls documentation.
+ Create, enhance, or update policies, guidelines, and procedures related to authoritative sources and compliance platforms.
+ Conduct training sessions and walkthroughs for stakeholders on the use of compliance platforms and authoritative source management tools.
+ Support the preparation of Global RCM Quarterly Reporting, including drafting write-ups, compiling data, and coordinating inputs from relevant teams.
+ Contribute to compliance communication, reporting, and information sharing across business segments and legal entities.
+ Assist in readiness assessments, control attestations, and implementation of enhancements to compliance systems and processes.
+ Review, grant, and revoke stakeholder access to compliance databases and tools, ensuring appropriate access controls, user governance, and audit trail documentation.
+ Provide support to the Regulatory Compliance CoE in the execution of centralized policies, standards, and audit coordination.
+ Perform ad hoc assignments in support of Global Compliance, Regulatory Risk Management, and Integrated Compliance Services.
**Required Qualifications:**
+ 2-3 years of experience in compliance, legal, risk (regulatory compliance risk, dealing with legislation), or audit (internal or external) as an analyst or auditor.
+ 4-5 years of experience in the financial industry or a relevant field.
+ ExperienceinRegulatoryCompliance.
+ Excellent communication and presentation skills, with the ability to present to stakeholders.
+ Bachelor's degree preferably in accounting, law, finance, business, or related fields.
**Preferred Qualifications:**
+ Strong understanding of regulatory compliance management programs, regulatory change processes, and compliance platforms.
+ Proven experience in Compliance roles; experience in Legal, Risk, or Audit functions is valuable when directly related to regulatory compliance.
+ Experience in managing or supporting authoritative sources, regulatory obligation mapping, and compliance documentation.
+ Proficiency in developing and maintaining policies, procedures, and guidelines related to compliance systems and regulatory content.
+ Skilled in using and supporting compliance platforms and dashboards; experience with SharePoint and issue/CAP management tools is preferred.
+ Proficient in MS Office Suite, particularly MS Word, Excel, and PowerPoint.
+ Advanced Excel skills, including formulas, macros, pivot tables, and formatting for compliance reporting.
+ Experience with data analytics and visualization tools (e.g., Power BI) is preferred.
+ Strong English communication skills, both written and verbal, with the ability to draft clear and concise compliance documentation and reports.
+ Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, evolving regulatory environment.
+ High attention to detail, sound judgment, and a proactive approach to identifying and addressing compliance issues.
+ Flexible and adaptable, with a strong awareness of cultural diversity and cross-functional collaboration.
+ Open-minded, eager to learn, and committed to continuous improvement in compliance practices.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido