191 Quality Analyst jobs in the Philippines

**Description**
**Quality Analyst**
**#4th in Great Place to Work's Best Company To Work For 2025**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers**
**Top GBS Employers for the Philippines (2025) by the Everest Group**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Control Management Risk Pillar Copy (Risk ID, Assessment, Testing and Reporting): The objective of the GS Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
GS Control Management is looking for a Testing Analyst responsible for performing testing and driving controls across GS processes as a member of the Control Management Testing team. This group performs research-based monitoring of processes across all GS functional areas & markets to identify and remediate misconduct.
**The GS Control Management Testing Analyst will:**
+ Perform Control Management Testing activities for across testing formats like RBST, PBST, Conduct Risk etc. within required timelines
+ Ensure day to day operations are conducted in compliance with regulatory and legal requirements, as well as our company policies
+ Review and enhance policies and procedures for accuracy and clarity in execution
+ Participate in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case auctioning and system gaps
+ Develop solutions with peers, leaders and assigned business partners to close identified gaps
+ Regularly review processes and procedures for effective control
+ Identify opportunities for enhancements and challenge the status quo
**Minimum Qualifications:**
+ Demonstrates strong proficiency in both spoken and written in English.
+ Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
+ Strongly demonstrates success in creating and delivering presentations to large / senior / ambitious audiences, a plus
+ Proven track record to manage multiple priorities effectively with a track record of getting results effectively while meeting deadline
+ Positive relationship and collaboration skills, including the ability to work in a highly matrixed environment
**Preferred Qualifications:**
+ 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
+ Bachelor's degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous. Open to college level.
+ Experience in at least one of the following:
+ Supporting identification of operational risks throughout business processes and systems
+ Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
+ Supporting independent control monitoring, including identification of control improvements
+ Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
+ Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
ORMCM
**Qualifications**
**Additional Details:**
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
+ Work From Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed
+ Must have a private & quiet area to work at home
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Tags** ORMCM
**Req ID:** 25011912

**Description**
**uality Analyst**
**#4th in Great Place to Work's Best Company To Work For 2025**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers**
**Top GBS Employers for the Philippines (2025) by the Everest Group**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Control Management Risk Pillar Copy (Risk ID, Assessment, Testing and Reporting): The objective of the GS Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
GS Control Management is looking for a Testing Analyst responsible for performing testing and driving controls across GS processes as a member of the Control Management Testing team. This group performs research-based monitoring of processes across all GS functional areas & markets to identify and remediate misconduct.
**The GS Control Management Testing Analyst will:**
+ Perform Control Management Testing activities for across testing formats like RBST, PBST, Conduct Risk etc. within required timelines
+ Ensure day to day operations are conducted in compliance with regulatory and legal requirements, as well as our company policies
+ Review and enhance policies and procedures for accuracy and clarity in execution
+ Participate in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case auctioning and system gaps
+ Develop solutions with peers, leaders and assigned business partners to close identified gaps
+ Regularly review processes and procedures for effective control
+ Identify opportunities for enhancements and challenge the status quo
**Minimum Qualifications:**
+ Demonstrates strong proficiency in both spoken and written in English.
+ Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
+ Strongly demonstrates success in creating and delivering presentations to large / senior / ambitious audiences, a plus
+ Proven track record to manage multiple priorities effectively with a track record of getting results effectively while meeting deadline
+ Positive relationship and collaboration skills, including the ability to work in a highly matrixed environment
**Preferred Qualifications:**
+ 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
+ Bachelor's degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous. Open to college level.
+ Experience in at least one of the following:
+ Supporting identification of operational risks throughout business processes and systems
+ Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
+ Supporting independent control monitoring, including identification of control improvements
+ Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
+ Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
ORMCM
**Qualifications**
**Quality Analyst**
**#4th in Great Place to Work's Best Company To Work For 2025**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers**
**Top GBS Employers for the Philippines (2025) by the Everest Group**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Control Management Risk Pillar Copy (Risk ID, Assessment, Testing and Reporting): The objective of the GS Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
GS Control Management is looking for a Testing Analyst responsible for performing testing and driving controls across GS processes as a member of the Control Management Testing team. This group performs research-based monitoring of processes across all GS functional areas & markets to identify and remediate misconduct.
**The GS Control Management Testing Analyst will:**
+ Perform Control Management Testing activities for across testing formats like RBST, PBST, Conduct Risk etc. within required timelines
+ Ensure day to day operations are conducted in compliance with regulatory and legal requirements, as well as our company policies
+ Review and enhance policies and procedures for accuracy and clarity in execution
+ Participate in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case auctioning and system gaps
+ Develop solutions with peers, leaders and assigned business partners to close identified gaps
+ Regularly review processes and procedures for effective control
+ Identify opportunities for enhancements and challenge the status quo
**Minimum Qualifications:**
+ Demonstrates strong proficiency in both spoken and written in English.
+ Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
+ Strongly demonstrates success in creating and delivering presentations to large / senior / ambitious audiences, a plus
+ Proven track record to manage multiple priorities effectively with a track record of getting results effectively while meeting deadline
+ Positive relationship and collaboration skills, including the ability to work in a highly matrixed environment
**Preferred Qualifications:**
+ 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
+ Bachelor's degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous. Open to college level.
+ Experience in at least one of the following:
+ Supporting identification of operational risks throughout business processes and systems
+ Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
+ Supporting independent control monitoring, including identification of control improvements
+ Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
+ Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
**For Internal Applicants:**
+ Fulfill the time in current role requirements based in band and length of continuous service. Band 25: 12 months;
+ Must not be under any type of corrective actions.
+ This role may be subject to additional background verification checks.
Please note, salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines.
ORMCM
**Job:** Risk
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Tags** ORMCM
**Req ID:** 25011917

**Description**
**Quality Analyst**
**#4th in Great Place to Work's Best Company To Work For 2025**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers**
**Top GBS Employers for the Philippines (2025) by the Everest Group**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Control Management Risk Pillar Copy (Risk ID, Assessment, Testing and Reporting): The objective of the GS Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
GS Control Management is looking for a Testing Analyst responsible for performing testing and driving controls across GS processes as a member of the Control Management Testing team. This group performs research-based monitoring of processes across all GS functional areas & markets to identify and remediate misconduct.
**The GS Control Management Testing Analyst will:**
+ Perform Control Management Testing activities for across testing formats like RBST, PBST, Conduct Risk etc. within required timelines
+ Ensure day to day operations are conducted in compliance with regulatory and legal requirements, as well as our company policies
+ Review and enhance policies and procedures for accuracy and clarity in execution
+ Participate in brainstorming sessions and calibration call sessions to identify compliance, policy, procedural, case auctioning and system gaps
+ Develop solutions with peers, leaders and assigned business partners to close identified gaps
+ Regularly review processes and procedures for effective control
+ Identify opportunities for enhancements and challenge the status quo
**Minimum Qualifications:**
+ Demonstrates strong proficiency in both spoken and written in English.
+ Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
+ Strongly demonstrates success in creating and delivering presentations to large / senior / ambitious audiences, a plus
+ Proven track record to manage multiple priorities effectively with a track record of getting results effectively while meeting deadline
+ Positive relationship and collaboration skills, including the ability to work in a highly matrixed environment
**Preferred Qualifications:**
+ 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
+ Bachelor's degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous. Open to college level.
+ Experience in at least one of the following:
+ Supporting identification of operational risks throughout business processes and systems
+ Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
+ Supporting independent control monitoring, including identification of control improvements
+ Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing
+ Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
ORMCM
**Qualifications**
**Additional Details:**
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
+ Work From Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed
+ Must have a private & quiet area to work at home
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Tags** ORMCM
**Req ID:** 25011914

Qualification and Responsibilities

The quality analyst is responsible for developing and supporting the planning, design, and execution of scripts, and policies and procedures and plans for service delivery. The QA will work closely with various support teams to perform and validate compliance based on quality requirements, and recommend changes to predetermined quality guidelines. QA will be responsible for ensuring that the service meets the minimum quality standards, and satisfactory to customers.

**Responsibilities**:

- Develop and execute quality plans to ensure that all objectives are met.
- Implement and monitor compliance metrics to assess performance, reliability, and quality of the service.
- Identify and remedy defects within the service delivery process.
- Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
- Compile and analyze statistical data.
- Ensure that user expectations are met during the QA process.
- Draft quality assurance policies and procedures.
- Investigate customer complaints and service delivery issues.
- Ensure ongoing compliance with quality and industry regulatory requirements.

Qualifications:

- A bachelor's degree in Information technology or related field
- Experience in service desk operations
- Experience in quality inspection, auditing, and testing.
- Excellent communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- 3 to 5 years ServiceDesk; 1 to 2 yrs TL exp

**Salary**: Php28,000.00 - Php30,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Makati: Reliably commute or planning to relocate before starting work (preferred)

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Act as Subject Matter Expert and conduct quality assurance evaluations (internal audits) for employees to improve the customer experience
- Provide immediate feedback to employees who incur critical error
- Conduct regular feedback to employees regarding their quality audits
- Spearhead in internal and external calibration sessions and provide calibration result
- Contribute to maintaining forms and process documentations
- Generate weekly, monthly and quarterly quality audit-related reports for further evaluation of the Operations Manager and the leadership team
- Help improve the technical competence of our frontline agents through quality evaluations, which identify both strengths and development opportunities.
- Contribute to maintaining forms and legends documents
- Help build right culture of the team together with the Team Leader (Right Motivation, Professionalism, Integrity, Transparency)
- Performs other duties as assigned.

Education and/or Experience
- Bachelor's/College degree
- With at least two years of Quality Assurance experience in the BPO Industry
- Experience in quality call inspection, auditing, reporting and one on one coaching.
- Experience in collaborating with the client.
- Excellent communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Amenable to work onsite and shifting schedule.

**Job Types**: Full-time, Permanent

**Salary**: Php25,000.00 - Php30,000.00 per month

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Pasig City: Reliably commute or planning to relocate before starting work (required)

Background of the Role

Code Ninja is looking for Quality Assurance for one of our startups, Veterans Home Access. Veterans Home Access is a veteran-owned business that simplifies and expedites the search and delivery of military discharge documents.

**Duties and Responsibilities**:
Often required to track team reporting, present audit findings to the client and internal stakeholders, provide feedback and coaching to agents to improve quality, attend sessions with client stakeholders to provide insights on quality improvements, and collaborate with training to help develop agent quality improvement plans

Should have a solid understanding of workflow, tools used for providing service

Have experience working as an Agent in the same/similar workflows

Change management

Develop KPIs and up training

Perform such other duties as customarily performed by a professional in other, same, or similar engagements.

**Qualifications**:
Must have at least 3 years of work experience in Quality Assurance (QA) under the BPO industry

Excellent verbal and written English communications skills

Has strong customer service and sales background

Able to adapt quickly to changes in workflow

Mastery of all customer-communication

Comfortable communicating with all levels of management

Excellent organizational skills and detail-oriented approach to problem-solving

Demonstrated proficiency in multi-tasking and prioritization

Project management experience to include an understanding of business process improvement methods

Understand departmental policies and procedures

Passion for management and review of all quality issues to include training, customer service, communication, workflow, reporting, SLA’s, coaching, appraisals, etc.

College graduate and undergraduate with relevant work experience

Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;

Hiring for Quality Analyst
br>Qualifications:

2 years as Quality Analyst
Willing to work on site
Willing to start ASAP
Job Type: Full-time

Benefits:


Paid training
Schedule:


8 hour shift
Supplemental Pay:


13th month salary
Application Question(s):


What are the LOBs / campaign you've handled?
Experience:


Quality Analyst: 2 years (Required)
Work Location: In person

Must be a College Graduate
More than 1 year of experience as a QA br>Must have experience in scrubbing and RCA
Coaching experience is a Plus
Blended account experience (Voice, Non-Voice)
Amenable to working onsite in Pasig
Willing to work on a shifting schedule

Responsibilities:
1. Evaluate and score service channel sessions according to QA standards. br>2. rovide QA reports to management and agents.
3. Develop and implement monthly quality inspection plans.
4. Suggest quality improvements to management.
5. Ensure QC coverage rate ≥ 2.1% (QC volume / Service volume). < r>Qualifications:
1. Fluent in French and English (reading, writing, and speaking).
2. Strong critical thinking, data analysis, empathy, coaching, communication, and collaboration skills.
3. Bachelor’s degree or higher. < r>Work Setup:
• Willi g to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling options to accommodate US time zones < r>• F exible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays < r>• C n start immediately