1,633 Qa Manager jobs in the Philippines

• Manages all internal and external audit and assessment standards and systems.
• Ensures tracking of corrective and preventive action systems
• Conducts investigation and resolves incident reports (IR) raised by external customers
• Ensures closure of IR within the agreed lead time, and collaborates with HRAD and Finance Departments for proper disposition of penalties if necessary.
• Develops, improves and implements business processes and procedures to ensure effectiveness and efficiency of business operations
• Ensures consistent and uniform compliance to Policies, Systems and Procedures by conducting proper audits
• Customer complaint management
• Supports the achievement of sustained success by a quality management approach
• Develops and rolls out Corrective Action and Preventive Action (CAPA) plans in collaboration with concerned departments
• Benchmarks with other company as regards best practices and processes
• Ensures integrity, security and quality of all process and systems data.

Qualifications:

• Minimum of 5 year(s) working experience in the Logistics, warehousing, and transport operations
• Operation awareness on ISO Integrated Management Systems is an advantage
• Proficient in process mapping and developing / reviewing MOP according to customer requirement
• Excellent Written and Oral English Communication

Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Work Location: In person

You'll be in charge of the QA Team Leads, making sure they're doing their jobs well and efficiently. A big part of this is helping everyone grow – you'll create career development plans so people can be super effective for clients, operations, and their own personal growth. Ultimately, you're the one who gives the final stamp of approval on ideas to improve service quality and keep our Customer Experience standards high. You'll be supporting a lot of people – over 1000 frontline staff

Here are some of your key tasks:

• You'll handle the meeting minutes for the department.
• Coaching & Development: You'll regularly coach and support CE Team Leads. This means reinforcing their strengths and creating tailored plans to help them improve in areas where they could grow. You'll also need to keep good records of their development.
• Collaboration: You'll encourage different departments to work together to help meet company and business goals. You'll design and put into action plans, policies, and procedures to make sure we hit high CSAT (Customer Satisfaction) numbers, as directed by management.
• Operational Review: You'll be actively involved in both internal and external meetings (like weekly, monthly, quarterly, and yearly business reviews). In these meetings, you'll discuss trends, action plans, and highlight strengths to help the account progress. You'll also suggest solutions and push for new process improvements.
• Verint: You'll make sure this tool is being used correctly, and that everyone is trained on its features. You'll also keep an open line of communication with IT and the TI POC to report any outages. It's important to keep the data updated to meet recording percentages based on client agreements.
• Client Relations: You'll manage communication with clients and be the go-to person for aligning Quality Assurance and business strategies. You'll partner with clients to develop process improvements.
• Staffing & Planning: You'll work with Operations and Workforce to figure out how many full-time employees (FTEs) we'll need. You'll also make sure we maintain the right ratio of support staff to agents based on our agreements. You'll handle headcount requests and ensure promotions and other staff movements are completed smoothly.
• Team Management: You'll come up with ways to improve departmental structures to offer career opportunities and growth for CE staff. You'll also keep an eye on team morale by having open discussions with your staff about their needs, requests, and any issues they're facing. You'll coordinate and help resolve concerns, and handle administrative tasks like payroll and other forms.

What you'll need:

• Bachelor's degree
• At least 6 years of call center experience, with 5 years in quality and 3 years as a manager with a strong performance record. Coaching experience is a must.
• Experience handling a financial account is an advantage.
• Excellent analytical, problem-solving, and decision-making abilities. You should also have strong verbal and written communication skills, be adaptable to changing schedules, and be an active listener. The ideal candidate can work independently, multitask effectively, and demonstrates strong supervisory and management skills.

Key Responsibilities:

• Quality Assurance Management:
• Develop, implement, and oversee the company's Quality Management System (QMS) to ensure compliance with regulatory standards (e.g., FDA, DOH, and international food safety standards such as HACCP, ISO 22000, and GMP).
• Establish, review, and update quality assurance policies and procedures to align with industry best practices and regulatory requirements.

• Lead and supervise the daily operations of the QA team, ensuring efficient execution of tasks, team development, and adherence to quality standards.

• Product Quality Control:

• Monitor all stages of the production process to ensure that products meet established quality standards, including raw materials, in-process production, and finished goods.
• Conduct regular audits and inspections of production lines to detect non-conformities and ensure corrective actions are taken promptly.

• Implement and monitor effective inspection protocols, ensuring product quality and compliance with internal and external specifications.

• Regulatory Compliance:

• Ensure compliance with food safety and quality regulations as set by the Food and Drug Administration (FDA), Bureau of Food and Drugs (BFAD), and other relevant regulatory bodies.
• Stay updated on changes in food safety regulations and industry standards to ensure continued compliance.

• Manage and oversee the preparation and submission of regulatory documentation and reports for compliance audits, including certification bodies and third-party audits.

• Team Leadership & Development:

• Lead, train, and mentor the QA team to ensure they are equipped with the necessary knowledge and skills to meet quality standards and objectives.
• Provide guidance and support to QA staff in resolving quality issues, providing technical expertise as needed.

• Establish and track performance metrics for the QA team, providing regular feedback and performance reviews to encourage continuous development.

• Continuous Improvement:

• Initiate and lead continuous improvement programs within the QA department to enhance quality processes, reduce waste, and improve efficiency.
• Conduct root cause analysis for quality issues, leading corrective and preventive actions (CAPA) to resolve any deviations from established standards.

• Collaborate with the production, R&D, and other departments to implement process improvements and new quality control techniques.

• Supplier Quality Management:

• Work closely with the procurement department to establish supplier quality requirements and standards.

• Conduct supplier audits, monitor supplier performance, and ensure that raw materials and ingredients meet company quality standards before they are approved for use in production.

• Documentation & Reporting:

• Maintain detailed records of quality assurance activities, including testing results, inspection reports, corrective actions, and audit findings.
• Prepare regular QA reports for senior management, detailing performance, product quality trends, and areas for improvement.

• Ensure proper documentation of all quality-related procedures, processes, and changes, in accordance with company policies and regulatory requirements.

• Customer & Stakeholder Engagement:

• Handle customer complaints or quality-related inquiries, conducting investigations and ensuring corrective actions are taken.
• Liaise with external auditors, regulatory bodies, and other stakeholders to ensure compliance and maintain the company's reputation for product quality.

• Participate in customer meetings or presentations regarding product quality, food safety, and compliance issues.

• Food Safety Management:

• Ensure effective food safety systems, such as Hazard Analysis and Critical Control Points (HACCP), are in place and adhered to throughout the production process.
• Train staff on food safety standards and protocols, ensuring proper sanitation and hygiene procedures are followed.

Qualifications:

• Educational Background:
• A Bachelor's Degree in Food Technology, Food Science, Chemistry, Biology, or related field.
• Certifications in food safety and quality management systems (e.g., HACCP, ISO 22000, GMP) are highly preferred.
• Work Experience:
• At least 5 years of experience in a quality assurance or quality control role in the food manufacturing industry, with a minimum of 2 years in a managerial capacity.
• Proven experience in leading quality assurance teams, managing audits, and ensuring compliance with food safety standards.
• Skills & Competencies:
• Strong knowledge of food safety standards, regulations (FDA, BFAD, etc.), and quality management systems (ISO, HACCP, GMP).
• Excellent leadership and team management skills, with a focus on coaching and developing a high-performance team.
• Exceptional analytical skills, with the ability to perform root cause analysis and lead corrective action processes.
• Strong communication skills, with the ability to interact with various stakeholders, including internal teams, suppliers, regulatory bodies, and customers.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and experience with quality management software.
• Personal Attributes:
• Attention to detail with a strong commitment to product quality and safety.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Proactive, results-driven, and continuously seeking opportunities for improvemen

Job Type: Full-time

Work Location: In person

Job Summary

Are you a data-driven leader with a passion for quality and performance excellence? We're looking for a seasoned QA Manager to lead our Quality Assurance team and elevate operational standards through strategic insights and analytics. This role combines leadership, innovation, and precision—perfect for someone who thrives on driving results and shaping high-performing teams.

Key Responsibilities

• Lead and manage the QA team to ensure consistent delivery of high-quality outputs.
• Develop and implement QA frameworks, policies, and best practices across departments.
• Analyze performance data to identify trends, gaps, and opportunities for improvement.
• Collaborate with cross-functional teams to align QA strategies with business goals.
• Utilize tools like Excel, Tableau, Power BI to generate actionable insights and reports.
• Mentor and coach team members to foster a culture of excellence and accountability.
• Present findings and recommendations to senior leadership for strategic decision-making.

Qualifications

• Bachelor's degree in Business, Finance, Analytics, or a related field.
• Minimum of 8 years' experience in Quality Assurance.
• At least 5 years in a leadership role, managing QA teams or functions.
• Strong background in data analytics and performance measurement.
• Proficient in Excel, Tableau, Power BI, or similar analytics platforms.
• Excellent communication, problem-solving, and stakeholder management skills.

Why Join Us?

• Be a key player in shaping quality standards across the organization.
• Work with cutting-edge tools and a forward-thinking leadership team.
• Competitive compensation and career advancement opportunities.
• Make a measurable impact through data and innovation.

Job Summary
The Quality Assurance (QA) Manager ensures that all coconut-based products manufactured at Axelum meet the highest standards of quality, food safety, and regulatory compliance. This role leads the development and execution of robust quality systems tailored to coconut processing, supports regulatory and third-party audits, and drives a plant-wide culture of continuous improvement. The QA Manager collaborates closely with cross-functional teams to uphold product integrity throughout all stages of coconut production—from raw material intake to finished goods.

Key Responsibilities

• Quality Systems & Certification Compliance
• Develop, implement, and sustain quality and food safety systems in accordance with globally accepted standards such as BRCGS, FSSC 22000, ISO 22000, HACCP, GMP, Halal, Kosher, and Organic certification schemes.
• Ensure all products—including desiccated coconut, virgin coconut oil, coconut milk, coconut cream, and coconut water—comply with applicable quality and customer standards.
• Maintain complete, up-to-date documentation including SOPs, quality manuals, risk assessments, traceability records, and food safety plans.

p-to-date documentation including SOPs, quality manuals, risk assessments, traceability records, and food safety plans.

• Leadership & Cross-Functional Collaboration
• Lead and coach the QA team, ensuring technical competence and effective performance.
• Promote a plant-wide culture of food safety, accountability, and continuous improvement.
• Collaborate with Production, Maintenance, Engineering, R&D, and Supply Chain teams to support quality-related initiatives and address deviations effectively.
• Audits & Inspections
• Prepare for and lead external audits, internal inspections, and customer assessments.
• Conduct regular internal audits and ensure timely closure of non-conformances through corrective and preventive actions (CAPA).
• Monitor ongoing compliance across operations and maintain a constant state of audit readiness.
• Product Quality Oversight
• Supervise in-process and final product quality inspections, including physical, chemical, and microbiological testing.
• Ensure that all raw materials, packaging, and finished goods meet product specifications.
• Lead the investigation and resolution of product complaints and deviations using root cause analysis and structured problem-solving tools.
• Reporting & Continuous Improvement
• Analyze and report quality performance metrics and trends to management.
• Implement quality improvement initiatives using tools such as 5 Whys, Fishbone Diagram, FMEA, and Kaizen.
• Recommend and execute process enhancements to reduce defects, minimize risk, and maintain product consistency.

Qualifications

• Bachelor's degree in Food Science, Microbiology, Chemistry, or a related field.
• At least 5 years of experience in a Quality Assurance leadership role within food manufacturing, ideally in coconut processing.
• Proven expertise in implementing and maintaining global food safety standards (e.g., BRCGS, FSSC 22000, ISO 22000, HACCP, GMP).
• Strong leadership, analytical, and communication skills.
• Proficient in audit management, CAPA, quality risk assessment, and continuous improvement methodologies.

Testronic is a long-established supplier of outsourced QA to video games developers. Our key clients include some of the biggest "AAA" studios in the industry. Many customers are based in North America, but we also serve a good number of, usually smaller, studios in Europe.

With a total headcount of 2000 people. The three largest offices we operate out of are New Orleans, Warsaw and Manila, with the latter two locations operating two shifts each.

Although the scope of our operations has varied over time, we are now focused on Functional QA (FQA) as our core competency where we provide high value-add to our customers.

Key Responsibilities:

• Lead and manage a QA team of approximately 100 QA Technicians based in our Manila office.
• Collaborate closely with other QA Managers to align goals, share best practices, and ensure consistent service quality across sites.
• Coach, mentor, and develop team members, fostering a culture of excellence, accountability, and growth.
• Partner with HR and Recruitment to hire, train, and retain top-quality QA talent.
• Drive continuous improvement of QA processes and service delivery, focusing on efficiency and value creation.
• Promote a proactive, solution-oriented mindset within the QA teams, going beyond task execution to add measurable client value.
• Ensure testers understand both the technical and creative aspects of game development, enabling stronger collaboration with developers.
• Track and analyze performance metrics and quality indicators to support data-driven decision-making.
• Present and act on feedback from development teams to ensure our QA service continually meets or exceeds client expectations.
• Contribute to strengthening Testronic's Functional QA (FQA) offering, ensuring we remain an industry leader in quality assurance.

• A solid understanding of testing methodologies, test plan organization, and technical requirements, based on hands-on experience as a QA engineer.

• A clear appreciation of what constitutes good FQA and what makes a successful collaborative relationship between QA and Dev teams.

• Fluency in English, both written and spoken, to at least CEFR level B2 and ideally to level C1.
• Excellent communication skills that enable you to discuss technical issues in lay terms whilst retaining clarity and precision.
• Experience managing multiple teams, and in coaching and mentoring managers who work under you.
• Good understanding of KPI metrics (and their limitations), plus an ability to present this to customers.
• Good numeracy and analytical skills, with an appreciation of the difference between data and information.
• Some familiarity with the basics of information security.
• A collaborative approach that's effective in a cross-functional environment with an ability to bring out the best in people; to motivate, communicate and have fun.
• Experience of the video games industry would be a plus, but is not essential.

• HMO plus 1 dependent upon regularization
• Hybrid work model
• Friendly, international, and supportive work environment
• Holistic business understanding: being involved across various business processes providing a comprehensive view of the organization

Testronic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job description

About the role

Benson Industrial Cold Storage Inc. is seeking a talented QA Manager to oversee and drive the quality assurance efforts across our manufacturing operations. As a full-time position based in Paranaque City, Metro Manila, this role will be instrumental in ensuring the consistent high quality of our products and services. You will lead a team of quality assurance professionals and work closely with production, operations, and engineering teams to implement robust quality control measures and drive continuous improvement initiatives.

What you'll be doing

• Develop and implement comprehensive quality assurance programs and policies to meet or exceed industry standards
• Manage a team of quality inspectors and technicians, providing guidance, training, and performance evaluation
• Conduct regular audits, inspections, and testing to identify and resolve quality issues
• Analyse quality data and trends to identify root causes and implement corrective actions
• Collaborate with production, engineering, and operations teams to optimise manufacturing processes and improve product quality
• Ensure compliance with all relevant industry regulations, safety standards, and company policies
• Report on quality metrics and KPIs to senior management, providing recommendations for continuous improvement

What we're looking for

• Minimum 5 years of experience in a quality assurance or quality control role, preferably in the manufacturing or logistics industry
• Proven track record of leading a team of quality assurance professionals and driving continuous improvement initiatives
• Strong technical knowledge of quality assurance principles, methodologies, and tools
• Proficient in data analysis, problem-solving, and root cause analysis
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams
• Bachelor's degree in Engineering, Quality Assurance, or a related field
• Familiarity with relevant industry regulations and quality standards (e.g., ISO, HACCP)

What we offer

At Benson Industrial Cold Storage Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical insurance, retirement contributions, and generous paid time off. We also prioritise professional development and provide opportunities for career advancement. Join our team and be a part of a dynamic, fast-paced environment where your contributions can make a real impact.

About us

Benson Industrial Cold Storage Inc. is a leading provider of high-quality cold storage and logistics services in the Philippines. With over 20 years of industry experience, we have built a reputation for excellence in cold chain management, serving a diverse range of clients in the food, pharmaceutical, and e-commerce sectors. Our state-of-the-art facilities and cutting-edge technology enable us to deliver reliable, efficient, and eco-friendly solutions to our customers.

Apply now for this exciting opportunity to become our next QA Manager and be part of the Benson Industrial Cold Storage Inc. team.

Job summary

Lead a talented QA team and drive continuous improvement in a fast-paced, dynamic manufacturing environment.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• On-site parking
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Parañaque: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• QA: 3 years (Preferred)

Location:

• Parañaque (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

About the role

As the QA Manager at Yinshan Lending Inc., you will play a crucial role in ensuring the quality and reliability of our lending processes and systems. In this full-time position based in Makati City, Metro Manila, you will lead a team of quality assurance professionals to implement rigorous testing procedures and drive continuous improvement initiatives across the organisation.

What you'll be doing

1. Develop and oversee the implementation of comprehensive quality assurance strategies and testing plans
2. Manage a team of QA analysts and engineers, providing guidance, mentorship and support to ensure high standards of work
3. Collaborate closely with development, operations and businQA Manager – Collection & Customer Service (Online Lending App, Philippines)

Overview

The Quality Assurance (QA) Manager is responsible for maintaining service excellence and regulatory compliance within the Collection and Customer Service (CS) departments of an online lending platform.

This role ensures that all borrower interactions — via call, chat, or email — meet company quality standards, comply with Philippine regulations (SEC, NPC, BSP, DTI, and applicable lending laws), and reflect the brand's values of fairness, transparency, and professionalism.

Key Responsibilities

Develop, implement, and maintain QA frameworks for Collection and CS operations.

onduct daily call and chat monitoring to evaluate communication accuracy, empathy, tone, compliance, and resolution.

dit collection activities to ensure ethical practices, especially regarding borrower privacy and respectful handling of overdue accounts.

nerate and analyse QA performance reports to identify trends, improvement areas, and policy adherence.

sure all communications and collection practices comply with:

oSEC Memorandum Circulars on Lending and Financing Companies

oNPC Data Privacy Act of 2012 (RA 10173)

oDTI Consumer Act (RA 7394)

calate potential violations or risks (e.g., aggressive collection, misrepresentation, data leaks).

rk with Legal, Compliance, and Operations teams to review scripts, policies, and training materials.

intain audit-ready documentation for internal reviews

nduct regular calibration sessions with Team Leaders to align QA scoring and coaching methods.

entify underperforming agents and collaborate with Training to develop targeted improvement plans.

ovide constructive feedback and one-on-one coaching to enhance quality, accuracy, and empathy.

lp establish a culture of continuous learning and compliance awareness.

epare weekly/monthly QA reports on Collection and CS team performance.

ack key metrics such as QA scores, complaint rates, compliance findings, and post-coaching improvement.

esent insights and action plans to senior management.

e data-driven tools (Excel, Power BI, or internal dashboards) for analysis and visualization.

Qualifications

chelor's degree in Business Administration, Communications, Psychology, or related field.

nimum 3–5 years of QA experience in fintech, lending, BPO, or banking industry.

S ng understanding of collections, customer service, and borrower experience processes.

miliar with Philippine lending regulations (SEC, NPC, DTI).

cellent communication, analytical, and coaching skills.

oficiency in Excel / Google Sheets; knowledge of CRM or QA monitoring systems (e.g., Talkdesk, Zendesk, Freshdesk) is a plus.

Key Responsibilities

• Lead, manage, and develop a high-performing team to meet evolving business needs. Foster strong collaboration with corporate business units, suppliers, and country leadership.
• Drive supplier performance improvement in partnership with the country head, ensuring alignment with corporate technical and quality standards.
• Oversee the development and implementation of technical guidelines, quality assurance programs, and QA/QC procedures in accordance with company and customer requirements.
• Provide expert technical solutions in technical construction, and sewing during the production phase.
• Ensure all products meet the highest quality standards through robust monitoring systems and performance metrics.

Core Duties

• Conduct pre-production meeting on samples and provide actionable recommendations for garment engineering improvements.
• Identify and resolve quality issues throughout production stages.
• Conduct regular vendor site visits to oversee production quality, ethical compliance, and factory performance.
• Monitor the monthly quality performance across all factories to identify weaknesses and opportunities for continuous improvement.
• Address customer complaints and drive continuous improvement in product quality.
• Report on overall quality performance and propose strategic improvements to senior management.
• Follow up on prioritized improvement areas with accountability, ensuring timely implementation and sustained progress.
• Develop and enhance training materials for inspection services and quality improvement.

Qualifications & Experience

• Bachelor's degree or higher in Textiles, Clothing Engineering, or related technologies.
• Minimum 20 years of experience in apparel development, sample approval, production, and quality control, including at least 5 years in a managerial role.
• Proven expertise in all product categories is highly preferred.
• Strong multitasking, problem-solving, and deadline management skills with a calm and proactive approach under pressure.
• Demonstrated ability to coach, motivate, and develop teams to achieve optimal results.
• In-depth knowledge of product safety, quality management systems, and manufacturing control processes.
• Experience working with both EU and US markets.

Professional Skills & Certifications

• Proficiency in Microsoft Office and digital tools is essential.
• Excellent verbal and written communication skills in English.
• Familiarity Quality Management System.
• Strong technical knowledge in fabric, textile testing, product safety, garment construction, and sewing operations.
• Experience in product engineering and process optimization.
• Management certifications are a strong advantage.