932 Qa Lead jobs in the Philippines

Location: Onsite – Bonifacio Global City (BGC), Taguig, Philippines

Employment Type: Full-Time | Onsite

We are looking for a quality-driven and analytically minded QA Lead to oversee and elevate the performance of a contact center team supporting fraud-related operations for card services. This position plays a critical role in ensuring that all customer interactions meet high standards for accuracy, compliance, fraud prevention, and customer satisfaction.

The QA Lead will be responsible for managing the Quality Assurance framework, monitoring service delivery, generating insights from evaluations, and partnering with Operations and Training teams to drive ongoing improvements.

• Lead and manage the Quality Assurance program for contact center operations focused on card fraud prevention and investigation.
• Conduct regular evaluations of calls, cases, and transactions to assess agent performance in fraud handling, compliance adherence, and customer experience.
• Monitor QA performance metrics, analyze trends, and prepare reports with actionable insights for operational leaders.
• Facilitate calibration sessions with Operations, Training, and relevant stakeholders to ensure consistency in quality standards and expectations.
• Provide coaching, performance feedback, and mentorship to QA Analysts and frontline agents to improve individual and team performance.
• Develop and continuously refine QA scorecards, evaluation criteria, and documentation to maintain effective and relevant quality standards.
• Ensure adherence to compliance guidelines, internal risk controls, and customer protection protocols across all interactions.
• Collaborate with cross-functional teams to align quality efforts with business objectives and promote a culture of accountability and service excellence.

• Bachelor's degree or equivalent work experience in Business, Finance, Operations, or a related field.
• 3–5 years of experience in Quality Assurance within a contact center environment, with at least 1–2 years in a leadership or supervisory capacity.
• Strong background in fraud operations, card fraud investigations, or quality assurance in financial services is highly desirable.
• Solid understanding of regulatory compliance, risk management, and operational controls in the financial services sector.
• Excellent analytical skills with the ability to identify trends, assess root causes, and recommend targeted improvements.
• Strong interpersonal and communication skills, capable of delivering effective coaching and feedback.
• Proficiency in QA and call monitoring tools, CRM systems, fraud investigation platforms, and Microsoft Office applications.
• Experience working with international clients or supporting global financial operations is a plus.

DUTIES AND RESPONSIBILITIES:

● Leads and defines the appropriate Test Strategy for the project.

● Participates in reviewing the business user and product requirements, and application design to ensure testability of the product.

● Tracks and reports testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, and others.

● Ensures content and structure of all testing documents are documented and maintained.

● Issues Software Quality Assurance (SQA) Certificate to signify or prove that the application is in defect-free status.

● Performs Test Strategy and Test Cases Review.

● Formulates and manages initiatives to increase the skills, quality & efficiency of the SQA team.

● Leads the process standardization and/or improvement on SQA related tasks.

● Manages SQA stage deployment and repositories.

● Provides an accurate status report to the project manager.

● Participates in SQA Task Estimation and Risk Analysis on Technical/Project Proposals.

● Reviews the quality of the team deliverables and ensures team tasks are completed on time and within budget.

● Leads SQA team for any SQA related tasks.

● Oversees and manages all SQA deliverables for each project.

● Performs screening and interviews for all SQA applicants.

● Other job-related activities that may be assigned from time to time.

JOB SPECIFICATIONS:

● Bachelor's Degree in IT, Computer Science, Engineering, or any related course.

● At least 4+ years of extensive experience in Software Quality Assurance.

● Extensive experience in Test Cases Creation and Analysis

● Extensive experience in Manual and Automated testing

● Extensive experience in defect reporting and monitoring.

● Extensive database skills mainly in MySQL. Another database server is a plus.

● Extensive knowledge in programming languages like PHP and Java is a plus.

● Extensive knowledge in HTML, CSS, and JavaScript is a plus.

● Extensive knowledge of Agile Methodologies.

• Knowledgeable in Software Development, Software Testing
• Proficient in Testing Lifecycle Management
• Preferred with International Software Testing Qualifications Board
• Experience in front-end web technologies such as HTML/5, HTL, CSS, JavaScript frameworks (eg: React/Angular)
• Experience in back-end technologies such as SOAP/REST, Microservices and SQL
• Experience in Java concepts and patterns including Java/J2EE, JSP, Sling, JMS, JUnit, Eclipse
• Experience in Jira, Zephyr, ALM and common test management tools
• Comply with the ITG Quality Framework established by TSG
• Ensure Test Process are followed according to the SDLC and TSG Test Process
• Collaborates with Project Managers, ITSD Unit Heads, Development Leads across Unit/Project team to ensure quality delivery and gather resource demands
• Collaborates with Project Managers, ITSD Unit Heads, Development Leads across Unit/Project team to provide testing estimates
• Participate in the Requirements Analysis, clarify requirements that are ambiguous and not testable
• Provide guidance and supervise test teams to ensure consistency in implementing Test Process
• Gather and report Test Status and represent the Test Team in meetings within and across the Units
• Prepare the Overall Test Approach and Test Estimates
• Identify Risks and mitigation plan
• Prioritizes testing activities to ensure delivery of commitments
• Gather resource requirements for upcoming projects and enhancements of the Unit
• Plan, control and implement testing processes
• Define and monitor execution of test tasks and activities
• Review and approve test scripts and test cases created by the Test Analysts
• Review and approve test completion report and memo
• Manage schedule, budget and overall test efforts
• Set quality metrics and ensure team meets the set metrics
• Identify skills requirement of the team, identify training needs
• Conduct Defect Triage as needed if the Defect Manager is not available

Job Types: Full-time, Fixed term

Contract length: 6-12 months

Pay: Php120, Php160,000.00 per month

Benefits:

• Company events
• Health insurance

Education:

• Bachelor's (Required)

Experience:

• QA Lead or Test Manager: 8 years (Required)

Work Location: In person

• Defines the appropriate project Test Strategy and Test Plan.
• Participates in reviewing the business user and product requirements, and application design to ensure testability of the product.
• Tracks and reports testing activities, including testing results, test case coverage, required resources, defects discovered and their status reports, performance baselines, and others.
• Ensures content and structure of all testing documents are documented and maintained.
• Issues SQA Certificate to signify or prove that the application is in accordance to set exit criteria.
• Performs Test Strategy and Test Cases Review.
• Handles and manages SQA deliverable and repositories.
• Provides an accurate status report to the project manager.
• Participates in SQA Task Estimation and Risk Analysis on Technical/Project Proposals.
• Reviews the quality of the team deliverables and ensures team tasks are completed on time.
• Formulates and manages initiatives to increase the skills, quality & efficiency of the team.
• Participate in process standardization and/or improvement on SQA related tasks.

• At least graduate with a Bachelor's Degree in IT, Computer Science, Engineering, or any related course.

• At least 3+ of experience as a Quality Assurance Lead.

• Experience in SDLC in Agile specific to Scrum Framework

• Extensive experience in Test Design, Test Cases Creation and Analysis.
• Extensive experience in Manual (black box, white box, etc.) and Automated testing (Selenium Web driver, Test Complete, or desired tools) is preferred.
• Extensive experience in defect reporting and monitoring.
• Experience in handling a QA team/s

• In-depth knowledge  in the following:

• At least foundational level of ISTQB certification  (ISTQB Advanced Certification is a plus)

• Knowledge in Agile Methodologies.
• Scrum framework and quality assurance practices (ISTQB standards)

DUTIES AND RESPONSIBILITIES:

• Leads and defines the appropriate Test Strategy for the project.
• Participates in reviewing the business user and product requirements, and application design to ensure testability of the product.
• Tracks and reports testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, and others.
• Ensures content and structure of all testing documents are documented and maintained.
• Issues Software Quality Assurance (SQA) Certificate to signify or prove that the application is in defect-free status.
• Performs Test Strategy and Test Cases Review.
• Formulates and manages initiatives to increase the skills, quality & efficiency of the SQA team.
• Leads the process standardization and/or improvement on SQA related tasks.
• Manages SQA stage deployment and repositories.
• Provides an accurate status report to the project manager.
• Participates in SQA Task Estimation and Risk Analysis on Technical/Project Proposals.
• Reviews the quality of the team deliverables and ensures team tasks are completed on time and within budget.
• Leads SQA team for any SQA related tasks.
• Oversees and manages all SQA deliverables for each project.
• Performs screening and interviews for all SQA applicants.
• Other job-related activities that may be assigned from time to time.

JOB SPECIFICATIONS:

Education – At least graduate with a Bachelor's Degree in IT, Computer Science, Engineering, or any related course.

Related Work Experience – At least 4+ years of extensive experience in Software Quality Assurance.

• Extensive experience in Test Cases Creation and Analysis
• Extensive experience in Manual (black box, white box, etc.)
• Extensive experience in Automated testing (Selenium Web driver, Test Complete, or desired tools).
• Extensive experience in defect reporting and monitoring

Knowledge – In-depth knowledge in the following:

• Extensive database skills mainly in MySQL. Another database server is a plus.
• Extensive knowledge in programming languages like PHP and Java is a plus.
• Extensive knowledge in HTML, CSS, and JavaScript is a plus.
• Extensive knowledge of Agile Methodologies.

Job Type: Fixed term

Contract length: 6 months

Pay: Php70, Php100,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Paid training
• Promotion to permanent employee
• Work from home

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• This is project-based engagement. Are you amenable?
• This is 3x/week onsite in BGC. Are you amenable?

Education:

• Bachelor's (Preferred)

Experience:

• Software QA: 4 years (Preferred)
• Senior/Lead role: 2 years (Preferred)
• Test automation: 2 years (Preferred)

Work Location: In person

About the role

As QA Lead of Underwriting Team, you are responsible to effectively manage the operations of the underwriting support unit. Oversees and takes responsibility for the overall performance of the quality assurance officers. Provides support in maintaining, publishing, and communicating underwriting policies and procedures to stakeholders. Devises plans and support of the company's business goals has direct control of its implementation. Directs the overall activity / operations of the unit within the limits of company guidelines and policies.

How you'll contribute

• Ensures compliance with policies and procedures using the operations manual and underwriting guidelines to control risk
• Monitors daily productivity, service delivery, and quality of work to achieve target
• Proactively identify, plan, and implement initiatives to achieve or improve productivity, service delivery and quality of work
• Performs other related tasks which may be assigned from time to time

What we're looking for

• Education: Bachelor's degree in Business Administration, Finance, Accountancy, Economics, or any related field.
• Audit & Quality Assurance Expertise: Proven experience in audit, compliance, or quality assurance, preferably within the financial services, banking, or lending industry.
• Credit process Knowledge: Strong understanding of credit assessment, underwriting standards, loan documentation, and risk management practices.
• Leadership & People Management: Demonstrated ability to lead, mentor, and motivate a team; experience in coaching and performance management is an advantage.
• Analytical & Problem-Solving Skills: Ability to evaluate data, identify gaps, and recommend effective process improvements.
• Interpersonal & Communication Skills: Excellent verbal and written communication skills with the ability to collaborate effectively across teams and present findings clearly.
• Time & Project Management: Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and ensure timely completion of QA reviews.
• Service Orientation: Customer-focused mindset, ensuring quality service delivery while upholding compliance and risk standards.

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

We are seeking a skilled individual to take on the following responsibilities:

• Participate in design sprint sessions to align with project goals and requirements.
• Serve as a Subject Matter Expert (SME) to guide QA engineers on project functionalities.
• Collaborate with the Solutions Architect and Designer to develop the Product Specification Document (PSD), ensuring alignment between requirements, system architecture, and testing analysis.
• Develop a thorough Test Analysis to ensure complete coverage of the project scope.
• Conduct walkthroughs of the Test Analysis with all project stakeholders.
• Act as the primary contact for TA-related inquiries within the Testing as a Service  framework.
• Work with developers to incorporate testability features into the project.
• Establish checkpoints to monitor progress during testing activities.
• Review Test Cases to ensure comprehensive testing of all requirements and scope.
• Provide technical guidance on QA processes, tools, and best practices.
• Create automation scripts from the regression test suite.

Essential Skills:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Extensive knowledge of software testing methodologies, techniques, and tools.
• Strong expertise in Front-End (Web and Mobile) and Back-End (API, Database) testing.
• Proficiency in at least one programming language (e.g., Java, JavaScript, Python).
• Excellent problem-solving, critical thinking, and communication skills.
• Experience with CI/CD and cloud-based initiatives.

Desirable Skills:

• Knowledge of non-functional testing (security, performance, etc.).

Additional Information:

• Experience Required: 4-7 years in software development or QA roles.
• Must be amenable to work on a hybrid set-up in BGC, Taguig.

About the role

This is an exciting opportunity to join the team at iOPEX Technologies Philippines Inc. as a QA Lead/Supervisor. In this full-time role, you will be responsible for leading a team of quality assurance professionals and ensuring the delivery of high-quality products and services to our valued customers. This position is based in Taguig City, Metro Manila.

What you'll be doing

1. Oversee and manage the quality assurance team, providing direction, support and mentorship
2. Develop and implement quality assurance processes and best practices to identify and address issues
3. Analyse quality metrics and data to identify areas for improvement and drive continuous quality enhancement
4. Collaborate cross-functionally with other teams to ensure seamless integration and quality throughout the product lifecycle
5. Provide regular status updates and reporting to senior management
6. Stay up-to-date with industry trends and technologies to suggest innovative solutions

What we're looking for

1. Minimum of 5 years of experience in a quality assurance or quality control role, with at least 2 years in a supervisory or lead capacity
2. Strong understanding of quality assurance methodologies, tools and best practices
3. Excellent problem-solving and critical thinking skills, with the ability to identify and resolve complex issues
4. Proven track record of leading and motivating teams to achieve quality goals
5. Excellent communication and interpersonal skills, with the ability to work collaboratively across various teams
6. Familiarity with call centre operations and processes is desirable

What we offer

At iOPEX Technologies Philippines Inc., we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits include:

1. Competitive salary and performance-based bonuses
2. Comprehensive health and wellness benefits
3. Opportunities for career development and growth
4. Flexible work arrangements and work-life balance initiatives
5. A collaborative and inclusive company culture

About us

iOPEX Technologies Philippines Inc. is a leading provider of outsourced business process solutions, serving clients across various industries. Our mission is to deliver exceptional customer experiences through innovation, technology and a talented workforce. As a rapidly growing organisation, we are committed to empowering our employees and fostering a dynamic and rewarding work environment.

If you're ready to take on a challenging and rewarding role as a QA Lead/Supervisor, we encourage you to apply now.