53 Professional jobs in the Philippines

**Description**
**Customer Care Professional**
**#4th in Great Place to Work's Best Company To Work For 2025 **
**#10th in Fortune Magazine's 2025 World's Most Admired Companies **
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers **
**Top GBS Employers for the Philippines (2025) by the Everest Group **
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day- from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. **Find your place in service on #TeamAmex.**
**How will you make an impact in this role?** ** **
American Express delivers extraordinary customer care to Card Members, merchants and commercial clients ("Customers") around the world. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex's reputation for trust, security and service.
The Servicing Professional is a critical role in our contact center, providing the world's best customer experience every day. 
**What would you do every day as a Servicing Professional?**
+ Consistently deliver extraordinary service in a fast-paced, structured, customer care environment. 
+ Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable. 
+ Address customer inquiries and issues in a timely and accurate fashion 
+ Analyze customer information and make sound decisions while maintaining high customer satisfaction. 
+ Indulge in recognizing our Customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement. 
+ Analyze customer accounts and make sound business decisions while maintaining high customer satisfaction. 
+ Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.   
+ Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies. 
** **
**Minimum Qualifications:** ** **
+ Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy 
+ Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer's communication style 
+ Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time  
+ Passion to serve, recommending products or solutions tailored to each Customer 
+ A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact 
+ Proven analytical skills to analyze account data and make sound business decisions 
+ A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations  
+ Flexibility to handle a variation of Customer questions and/or issues 
+ High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines 
**Preferred Qualifications:** ** **
+ Customer service experience, ideally in a contact center environment  
**Additional Requirements:** ** **
+ The Company works 24
* 7 and as such our colleagues work in shifts to provide coverage to Customers at all times. Flexibility to work in different shifts at any time, including weekends as per business needs (dependent on operational hours) is an additional requirement 
+ Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week, the same is subject to change as per business requirements and Company policy 
**Qualifications**
**Additional Details:** ** **
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig 
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) 
+ Work From Home Requirements: 
+ Must have at least 25 mbps internet connection plan / speed 
+ Must have a private & quiet area to work at home 
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives. 
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
**Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.**
**To know more about our recruitment process, you may watch this short video - ** **What to Expect: Recruitment at American Express** ** **
**Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day. ** ** **
If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).  
**Job:** Customer Service
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Req ID:**

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**The Opportunity**
This position works out of our ADPI location in the Abbott Rapid Diagnostics, Consumer Services and Products division. Our rapid diagnostics solutions are helping address some of the World's greatest healthcare challenges.
As the Professional Services Representative, you'll provide support to existing customers. You will be responsible to follow up, inquire and obtain complete documents necessary for a customer to participate in our program. These could be, but not limited to Prescriptions, PCP Referrals, Medical Records request, etc.
**Primary Responsibilities**
+ Handles inbound and outbound calls to provide service.
+ Assists clients on the process of completing documentation to ensure quality and mandatory requirements are met for customers in our service.
+ Collaborates with the customer to obtain complete Prescriptions, PCP Referral requests and Medical Records, when requested required by the verification of benefits process.
+ Responds to incoming facility inquiries via telephone, written, and electronic requests in a prompt and courteous manner.
+ Prepares standardized suite of facility reports including: Pipeline Reports, Encounters Reports, Business Reviews, and Patient Rosters.
+ Helps resolve service problems by clarifying the customer's complaint; selecting and explaining the best solution to solve the problem; expediting resolution; and documents all complaints per corporate standards.
+ Handles inquiries from other internal departments by contacting a health care provider to resolve a variety of service requests.
+ Maintains subject matter expertise and uses resources effectively regarding Alere Home Monitoring services
+ Utilizes Salesforce.com and company databases to capture, report, and maintain accurate and relevant patient information.
+ Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.
**Required Qualifications**
+ Use effective problem-solving techniques.
+ Make decisions while following company procedures and governmental guidelines.
+ Goal oriented and results focused.
+ Ability to organize activities and meet set deadlines.
+ Communicate, both in writing & verbally, with others in a professional manner.
+ Detail Oriented
+ Strong Computer/Software Skills
+ Organization/Time Management Skills
+ Superior Customer Service Skills
+ High Degree of Professionalism
+ Maintains a Culture of Accountability.
**Preferred Qualifications**
+ Associates/Bachelor Degree
+ 3 to 5 years of Customer Service Experience (Clinical Experience Preferred)
**Physical Requirements**
+ Must be able to work sitting down for extended periods of time.
+ Must be able to work with computer and multiple computer screens for extended periods of time.
+ No lifting over 10 pounds required without assistance.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Key Accountabilities:**
+ Answer calls/emails professionally and in accordance with the call/email handling criteria
+ Knows the processes and systems to be able to handle concerns and issues
+ Responds promptly and reliably to customer inquiries and request
+ Provides proper and timely response to issues presented by clients
+ Identify and escalate most complex issues as necessary in a timely manner and monitor resolution
+ Process/update policy to reflect changes on service requests like Address Change, Contact information update, and other pertinent details on the policy and values.
+ Report any computer system error or concerns found which affects daily processing, track progress and ensure problem log closing
+ Perform the cycle of Explore, Agree, Deliver and Assure in every call receive
+ Monitor pending transactions or request endorsed to another department
+ Complete and timely update of call logs
+ Ensure documentation for transactions are complete and sent for imaging on a timely basis
+ Assist in orienting and training lower level employees
+ Prepares and ensures timely and accurate submission of monthly assigned reports
**Other:**
+ Any other tasks or projects assigned from time to time, within or beyond working hours as needed.
+ Participate and support department/company initiatives to improve staff engagement
+ Ensure confidentiality of information and careful oversight of data
**Minimum Skills Requirement to Hire:**
Qualifications:
+ Education: High School/Senior High/Vocational Course/1-year completed in a Bachelors' program with relevant work experience of at least 1 year; Bachelors' Degree holders are welcome to apply
+ Candidate must have at least one year tenure in their current position
+ Candidate must be meeting job expectations for the last 12 months
+ Must not have any attendance issues and any disciplinary action
+ Must not have any attendance issues and any disciplinary action
+ Strong customer service skills (quickly and effectively solves client problems, ability to build rapport, selects language and tailors the content of speech/writing to the level and experience of audience)
+ Strong interpersonal skills with proven ability to influence and negotiate, to diffuse, reconcile and remedy customer issues and create win-win solutions
+ Demonstrates problem solving and critical thinking skills; to detect problems in process/procedures or learning, identify root causes, generate ideas and propose solutions
+ Nice to have: Knowledge on Life Insurance products, Certificate or Diploma in Life Insurance and LOMA Courses
**Technical Skills**
+ Client Relationship Management
+ International Business and Multicultural Skills
+ Product and Service Advise and Support
+ Product Knowledge
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

USRN Healthcare Professional

At TTEC, we're all about the Human Experience. Elevated. As a** permanent work from home USRN Healthcare Professional**, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

**What You'll be Doing**

Do you have a passion for helping others and giving them a peace of mind? In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customers' experience being just average or an exceptional one.

**During a Typical Day, You'll**
- Handles secondary review of medications that are not approvable on technician level.
- Review documentation and interpret data obtained from clinical records such as patient laboratory results, diagnostic tests, office visit notes and medical history.

**What You Bring to the Role**
- A nursing graduate with an active PHRN and unrestricted USRN license holder
- At Least 2 years clinical experience in a hospital, acute care, home health hospice, direct care or case management and 2 years BPO/CPO experience
- Great written communication skills
- Able to lead by example and effectively work with your team to achieve the program's overall success
- Resourceful and able to decide on his own by thorough assessment and researching potential solutions
- Computer savvy

**The Equipment You'll Need (Permanent Work from Home set-up)**
- Computer - we'll supply and deliver at your doorstep
- Must be able to hard-wire (via ethernet cord) directly into your home modem
- Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working.

**What You Can Expect**
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- And yes.all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:
- A competitive salary package **plus a P150,000 Sign-On Bonus!**:

- Company-sponsored HMO with Health & Wellness programs for you and your family
- Educational assistance through tuition reimbursement

**A Bit More About Your Role**

You'll report to the account Team Leader. You'll contribute to the success of the customer experience as well as the overall success of the team.

**About TTEC**

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

**Primary Location**: : PH-Calabarzon-Cainta
** Job**: : _Customer Care Representative

JSGYM-TE

Meets sales objectives for his/her total promoted products
- Covers target MDs according to the assigned frequency with mínimal deviations
- Completion, accuracy, the relevance of reports are needed
- All required reports are accurately prepared and submitted on the due date; Daily Call Report, Travel Expense Report, Itinerary Report, Weekly Activity Report, and Monthly Report
- Conducts regular/daily Drugstore coverage: Check Inventory, availability Of MPPI products; Monitor Rx of targeted MD; Determine competitor’s product movement and activities; Ensure good shelf exposure of MPPI products; Detail products on promotion to Pharmacists/counter salesclerks; Book orders when necessary.
- Displays good rapport/acceptance & has high credibility to MD selections
- Maintains proficiency in Selling skills
- Maintains high proficiency on the basic product knowledge
- Prepares, implements evaluates SPECIAL PROGRAMS to accentuate sales in the territory

**Job Types**: Full-time, Permanent

**Salary**: Php14,000.00 - Php24,000.00 per month

**Benefits**:

- Additional leave
- Company car
- Company events
- Employee discount
- Fuel discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Bonus pay
- Performance bonus
- Quarterly bonus

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Business Development Executive
Join a culture that values the unique skills you bring as a Business Development Executive. You'll drive net new sales and revenue from prospective and existing customer accounts. You'll sell solutions by prospecting, networking, and executing marketing initiatives and account plans. Come work with us at the Mountain!
**Responsibilities:**
+ Assess customer needs and determine appropriate Iron Mountain products and solutions
+ Build customer relationships to understand organizational business objectives and goals
+ Partner with key customer decision makers to structure business strategy
+ Ensure frequent communication to enable superior customer satisfaction
+ Continuously prospect to develop new clients and expand existing relationships
+ Maintain consistent pipeline that enables meeting / exceeding quota
+ Manage timely detailed RFP responses, track in SFDC, forecast, competitive research
+ Identify, sell, and close new areas of opportunity, securing resources, and driving sales
**Key Skills, Requirements, and Competencies:**
+ Expertise in strategic account management, sales process, and solution selling
+ Proven ability to translate customer needs into solution requirements
+ Influence and negotiate through proven sales skills and needs identification
+ Exhibit excellent written, verbal, and presentation skills through power messaging
+ Strong personal, planning, analytical skills; business acumen for decision making
+ Team effectively at all levels (including C-suite) on wide range of topics and issues
+ Four-year college degree with 4-7 years' experience preferred
Category: Sales
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J

Job Title:
Professional, BI Analyst (TCF)
Job Description
Location:
PHL Manila - San Lazaro
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Professional, BI Analyst (TCF)
Job Description
This role is responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making within the Global - Executive Reporting team.
Would be involved in End-to-End lifecycle of the Dashboard / reports:
- Interfacing with relevant stakeholders and users on understanding of the data flow and usage between applications.
- Support gathering requirements and Consultation / Solution Design.
- Should be able to communicate effectively during the development phase.
- Conducts and leads UAT, Troubleshooting and Resolution.
- End-user Engagement: Communication and Education.
Essential Functions / Core Responsibilities
- Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.
: Work collaboratively with Lead Business Intelligence Consultant or Supervisor to Plan and deliver analysis to operational management - analysis includes information surrounding root cause, impact assessment and identifying key areas for possible process improvement.
: Package complex & ambiguous information to drive forward actionable insights.
- Leverage data and information structure to ensure - single source of truth.
- Improve the data availability by acting as a Subject Matter Expert between cross functional teams.
- Ensure data accuracy, timeliness and validation prior to presentation.
- Support business solution requirements and partner with the development and application delivery teams on developing reports / dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI's and dashboards.
- Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems.
- Develop reference materials for mapping and cross-referencing, creating methods for monitoring and reporting data incidents. Author documentation for SOPs and the knowledge base. Creating playbooks around the role and deliverables.
- Actively promote a culture of collaboration and teamwork across organizational boundaries. Willing to break down functional silos to drive measurable business results.
- Maintain confidentiality.
Location:
PHL Quezon City - Giga Tower,10th,11th,18th,19th Flr
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Professional, BI Analyst (TCF)
Job Description
This role is responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making within the Global - Executive Reporting team.
Would be involved in End-to-End lifecycle of the Dashboard / reports:
- Interfacing with relevant stakeholders and users on understanding of the data flow and usage between applications.
- Support gathering requirements and Consultation / Solution Design.
- Should be able to communicate effectively during the development phase.
- Conducts and leads UAT, Troubleshooting and Resolution.
- End-user Engagement: Communication and Education.
Essential Functions / Core Responsibilities
- Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.
: Work collaboratively with Lead Business Intelligence Consultant or Supervisor to Plan and deliver analysis to operational management - analysis includes information surrounding root cause, impact assessment and identifying key areas for possible process improvement.
: Package complex & ambiguous information to drive forward actionable insights.
- Leverage data and information structure to ensure - single source of truth.
- Improve the data availability by acting as a Subject Matter Expert between cross functional teams.
- Ensure data accuracy, timeliness and validation prior to presentation.
- Support business solution requirements and partner with the development and application delivery teams on developing reports / dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI's and dashboards.
- Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems.
- Develop reference materials for mapping and cross-referencing, creating methods for monitoring and reporting data incidents. Author documentation for SOPs and the knowledge base. Creating playbooks around the role and deliverables.
- Actively promote a culture of collaboration and teamwork across organizational boundaries. Willing to break down functional silos to drive measurable business results.
- Maintain confidentiality.
Location:
PHL Quezon City - Giga Tower,10th,11th,18th,19th Flr
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (