493 Production Support jobs in the Philippines

PRODUCTION PERSONNEL QUALIFICATIONS:

• High school graduate or vocational course graduate.
• Experience in manufacturing or assembly work is a plus.
• Physically fit and able to handle repetitive tasks.
• Attention to detail and ability to follow instructions.
• Willing to work in a fast-paced environment.

Job Type: Full-time

Pay: Php695.00 per day

Benefits:

• Paid training

Work Location: In person

PRODUCTION SUPPORT (SALES SUPPORT) ORDER MANAGEMENT

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN PRODUCTION SUPPORT (SALES SUPPORT) ORDER MANAGEMENT?

We are looking for a high-performing and career-driven Production Support Associate (PSA) to join our Manila team, supporting global markets and some of the world's top brands. This role is ideal for candidates who are eager to grow, develop new skills, and build a long-term career with us.

The PSA is responsible for managing the end-to-end order process, including sales order creation, purchase order generation, proof approvals, quality checks, shipping, tracking, and invoicing. This role requires strong attention to detail, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

Successful candidates will have experience in sales operations, order management, or branded merchandising, with a proactive approach to problem-solving and a desire to take on new challenges. If you are looking for an opportunity to develop your career, take ownership of your work, and contribute to a growing team, we'd love to hear from you.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Strong customer service skills to work effectively with both internal teams and external clients
• Excellent project management skills, including multi-tasking, prioritization, and time management
• Strong problem-solving and critical-thinking abilities to manage complex order processes
• Ability to negotiate and manage order scope changes efficiently
• High level of accuracy and attention to detail in documentation and data entry
• Strong collaboration and teamwork skills, with a positive and proactive attitude
• Ability to work in a high-pressure, fast-paced environment while maintaining professionalism
• Excellent English communication skills (written, verbal, and interpersonal)

Duties and Responsibilities

• Process and manage sales orders, ensuring all order details are accurate and aligned with client expectations
• Generate purchase orders in Oracle EBS and manage updates based on order scope changes
• Oversee quality checks, proof approvals, shipping, and tracking to ensure seamless order fulfillment
• Ensure timely invoicing within two business days of shipment completion
• Provide clear and proactive communication on order status to Account Managers, Client Service Coordinators, and Clients
• Identify and resolve order-related issues proactively, escalating as necessary to ensure customer satisfaction
• Work cross-functionally with departments such as Logistics, Quality Control, and Client Services to ensure smooth order execution
• Maintain accurate internal documentation and reports, including SSRM, C&R, and BE forms as required
• Support account objectives by partnering with Account Managers and providing solutions for operational challenges
• Meet individual performance metrics and contribute to overall team success

WHAT ARE WE LOOKING FOR?

• 2+ years in sales operations, order management, supply chain, or branded merchandising.
• ORDER MANAGEMENT or ORDER PROCESSING EXPERIENCE
• SALES EXPERIENCE IS ALSO A MUST
• 2+ years in customer service management or client-facing roles.
• Experience in a fast-paced, high-volume environment (retail, logistics, supply chain, workflow management, etc.).
• 4-year college degree preferred, but not required.
• Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred.

PRODUCTION SUPPORT

Qualifications:

• At least Senior/High School Graduate or College Level
• Computer literate
• Knowledgeable in Microsoft Office
• With skills in handling machine
• Willing to work extended hours
• Good written and verbal communication skills
• Willing to deploy at BGC Taguig

Deployment Address: HSBC Centre 3058 5th Avenue West Bonifacio Global City, Taguig City

Job Type: Full-time

Benefits:

• Paid training

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Programming: 1 year (Preferred)

Work Location: In person

PRODUCTION SUPPORT (SALES SUPPORT)

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN PRODUCTION SUPPORT (SALES SUPPORT)?

We are looking for a high-performing and career-driven Production Support Associate (PSA) to join our Manila team, supporting global markets and some of the world's top brands. This role is ideal for candidates who are eager to grow, develop new skills, and build a long-term career with us.

The PSA is responsible for managing the end-to-end order process, including sales order creation, purchase order generation, proof approvals, quality checks, shipping, tracking, and invoicing. This role requires strong attention to detail, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

Successful candidates will have experience in sales operations, order management, or branded merchandising, with a proactive approach to problem-solving and a desire to take on new challenges. If you are looking for an opportunity to develop your career, take ownership of your work, and contribute to a growing team, we'd love to hear from you.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

• Strong customer service skills to work effectively with both internal teams and external clients
• Excellent project management skills, including multi-tasking, prioritization, and time management
• Strong problem-solving and critical-thinking abilities to manage complex order processes
• Ability to negotiate and manage order scope changes efficiently
• High level of accuracy and attention to detail in documentation and data entry
• Strong collaboration and teamwork skills, with a positive and proactive attitude
• Ability to work in a high-pressure, fast-paced environment while maintaining professionalism
• Excellent English communication skills (written, verbal, and interpersonal)

Duties and Responsibilities

• Process and manage sales orders, ensuring all order details are accurate and aligned with client expectations
• Generate purchase orders in Oracle EBS and manage updates based on order scope changes
• Oversee quality checks, proof approvals, shipping, and tracking to ensure seamless order fulfillment
• Ensure timely invoicing within two business days of shipment completion
• Provide clear and proactive communication on order status to Account Managers, Client Service Coordinators, and Clients
• Identify and resolve order-related issues proactively, escalating as necessary to ensure customer satisfaction
• Work cross-functionally with departments such as Logistics, Quality Control, and Client Services to ensure smooth order execution
• Maintain accurate internal documentation and reports, including SSRM, C&R, and BE forms as required
• Support account objectives by partnering with Account Managers and providing solutions for operational challenges
• Meet individual performance metrics and contribute to overall team success

WHAT ARE WE LOOKING FOR?

• 2+ years in sales operations, order management, supply chain, or branded merchandising.
• ORDER MANAGEMENT or ORDER PROCESSING EXPERIENCE
• 2+ years in customer service management or client-facing roles.
• Experience in a fast-paced, high-volume environment (retail, logistics, supply chain, workflow management, etc.).
• 4-year college degree preferred, but not required.
• Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

• Paid training

Work Location: In person

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
OpenText is more than just a place of employment. It's an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes "People First" and supports you to further develop and grow your career.

Serves as the customer contact for questions on usage, functionality and problems encountered with OpenText Fax2Mail and MessageReach products and services.

What The Role Offers

• Responsible for providing technical support to OpenText customers via phone and/or electronic format for various OpenText products and services.
• Ability to diagnose and solve customer reported problems ranging from simple to complex issues on functionality, usage and troubleshooting of OpenText Fax2Mail/Message products within the established guidelines.
• The Technical Support Specialist must be able to effectively communicate technical solutions to a customer who may or may not be Telecommunication savvy and professionally handles high volumes of customer inquiries.
• The Technical Support Specialist must be able to deliver the technical solutions to the customer within the set goals for Response Times, Resolution Times, Customer Satisfaction and First Contact Resolution etc.
• Display end-to-end case ownership, from the time the problem is reported until the resolution is delivered to the customer.
• When necessary, the technical support specialist needs to work with internal OpenText teams to satisfy the customer's needs
• Adhere to the internal business processes set by the leadership team.
• Effectively own and/or coordinate service requests, for issues outside their scope, with other teams until closure.
• Performs related work and special projects as required.
• Mentor and train associate level Technical Support Specialists.
• Identify product defects or enhancements and work with the Advanced Resolution group for resolution.
• Must have a good understanding of all OpenText Fax2Mail & MessageReach products and service offerings within the environment they operate. Expected to maintain technical proficiency and knowledge of company products and continually strive to improve.
• Responsible in handling customer escalation in the absence of the team's supervisor and/or manager or as required

What You Need To Succeed

• College/University graduates with a technical degree (e.g. Computer Science) preferred; for graduates of non-ITT related courses, a strong technical aptitude is required.
• Minimum of 2 years related experience
• Must demonstrate very good problem solving, analytical and organizational skills
• Detailed understanding of IT Internet Protocols and Communication Concepts
• Must be able to work the night shift, shift rotation, (when necessary)
• Must be able to exhibit OpenText core values and beliefs
• Good customer orientation and can work under pressure
• Has moderately high degree of deductive reasoning ability and initiative to solve problems and determine appropriate solutions
• Expected to manage workload in a fast-paced environment and be proactive with customer issues with minimal supervision.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

We are seeking a skilled and proactive L2 Production Support Engineer to join our team and provide advanced support for ETL (Extract, Transform, Load) processes in a dynamic production environment. This role is critical in ensuring the reliability, performance, and scalability of our data systems.

Key Responsibilities:

• Advanced Troubleshooting: Investigate and resolve complex ETL issues by analyzing logs, tracing data flows, and reviewing performance metrics.
• Incident Management: Handle escalated incidents from L1 support and collaborate with development teams or vendors for resolution.
• Performance Optimization: Tune ETL jobs and database queries to improve system throughput and reduce processing time.
• Capacity Planning: Monitor system resources and recommend scaling strategies to support growing data volumes.
• Change Management: Review and validate changes to ETL configurations, ensuring minimal impact on production.
• Monitoring & Alerting: Implement proactive monitoring tools and alerts to detect anomalies and prevent failures.
• Knowledge Sharing: Create documentation, best practices, and training materials to support L1 teams and stakeholders.

Qualifications

• 3+ years of experience in ETL production support or related roles.
• Strong knowledge of ETL tools (e.g., Informatica, Talend, SSIS, DataStage).
• Proficiency in SQL and database performance tuning.
• Experience with monitoring tools and incident management systems.
• Excellent problem-solving and communication skills.

We are seeking a skilled and proactive L2 Production Support Engineer with minimal background in ETL (Extract, Transform, Load) processes and extensive hands-on experience with SQL.

In this role, you will be the go-to expert for troubleshooting, optimizing, and supporting complex data workflows in a high-demand production environment.

Required Skills & Experience:

• Extensive SQL experience is a must-have: writing complex queries, performance tuning, analyzing execution plans.
• Solid experience supporting ETL pipelines in a production environment (tools such as Informatica, Talend, DataStage, or custom ETL frameworks).
• Strong understanding of relational databases and data warehousing concepts (e.g., Oracle, SQL Server, PostgreSQL, etc.).
• Familiarity with data flow debugging, job scheduling systems (e.g., Control-M, Autosys, Airflow), and log analysis.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

OpenText is more than just a place of employment. It's an exciting and diverse organization with intelligent people, innovative programs, and dynamic opportunities to enhance your career and life. The OpenText culture recognizes "People First" and supports you to further develop and grow your career.

WHAT THE ROLE OFFERS

• Provides technical support in a production environment by responding to case service levels, analyzing issues, developing resolutions to problems of limited scope, and complexity
• Expertise within the product offering and the environments they operate. They must possess and display an understanding of application functionality, relational database architecture, operating systems, and communication protocols.
• Provides enhanced file and transaction error handling and reporting based on Customer's identified business needs. This includes prioritization of EDI Critical document types for document error notification within the required service level agreement
• Coordinate and/or communicate responses to any questions about the customer's production support business processes and work directly with the customer's personnel through established escalation
• Provide coordination and facilitation of production map break/fix changes that come into the support team.
• Coordinate and communicate with customers about any process issues that may cause an interruption in service delivery
• Perform other/additional duties and projects that may be periodically assigned.
• May require on-call and weekend rotation
• Mentor and train lower-level Product Support Specialists.
• Submit and write new content to knowledge base, approve complex knowledge articles
• Assigned to more complex customers/products

WHAT YOU NEED TO SUCCEED

• College/University graduate of a technical degree (eg. computer science) preferred; for graduates of non-IT related courses, a strong technical aptitude is required.
• With a minimum of 2 years of Technical Support experience/background with very good

problem-solving, analytical, and organizational skills

• Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy
• Must be able to exhibit OPENTEXT core values and beliefs
• Good customer orientation and can work under pressure
• EDI knowledge preferred
• Unix experience/background is required
• Must be flexible to work onsite during the specified corporate/RTO days, do shift rotation (including weekend), Philippine holidays, and on-call (when necessary)
• Expected to manage workload in a fast-paced environment and be proactive with customer issues with minimal supervision with an initiative to learn problems outside his/her expertise and comfort zone
• Sees patterns and trends in situations

ONE LAST THING:

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. We take pride in the high expectations placed on us by our customers and strive to exceed those expectations with a culture that fosters extraordinary customer service. We are the voice of our customers, and we focus on making them wildly successful.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Job Summary

We are looking for a high-performing and career-driven Production Support Associate (PSA) to join our Manila team, supporting global markets and some of the world's top brands. This role is ideal for candidates who are eager to grow, develop new skills, and build a long-term career with us.

The PSA is responsible for managing the end-to-end order process, including sales order creation, purchase order generation, proof approvals, quality checks, shipping, tracking, and invoicing. This role requires strong attention to detail, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

Successful candidates will have experience in sales operations, order management, or branded merchandising, with a proactive approach to problem-solving and a desire to take on new challenges. If you are looking for an opportunity to develop your career, take ownership of your work, and contribute to a growing team, we'd love to hear from you.

Experience Requirements

• 2+ years in sales operations, order management, supply chain, or branded merchandising.
• 2+ years in customer service management or client-facing roles.
• Experience in a fast-paced, high-volume environment (retail, logistics, supply chain, workflow management, etc.).
• 4-year college degree preferred, but not required.
• Proficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred.

Key Skills and Competencies

• Strong customer service skills to work effectively with both internal teams and external clients
• Excellent project management skills, including multi-tasking, prioritization, and time management
• Strong problem-solving and critical-thinking abilities to manage complex order processes
• Ability to negotiate and manage order scope changes efficiently
• High level of accuracy and attention to detail in documentation and data entry
• Strong collaboration and teamwork skills, with a positive and proactive attitude
• Ability to work in a high-pressure, fast-paced environment while maintaining professionalism
• Excellent English communication skills (written, verbal, and interpersonal)

Duties and Responsibilities

• Process and manage sales orders, ensuring all order details are accurate and aligned with client expectations
• Generate purchase orders in Oracle EBS and manage updates based on order scope changes
• Oversee quality checks, proof approvals, shipping, and tracking to ensure seamless order fulfillment
• Ensure timely invoicing within two business days of shipment completion
• Provide clear and proactive communication on order status to Account Managers, Client Service Coordinators, and Clients
• Identify and resolve order-related issues proactively, escalating as necessary to ensure customer satisfaction
• Work cross-functionally with departments such as Logistics, Quality Control, and Client Services to ensure smooth order execution
• Maintain accurate internal documentation and reports, including SSRM, C&R, and BE forms as required
• Support account objectives by partnering with Account Managers and providing solutions for operational challenges
• Meet individual performance metrics and contribute to overall team success