175 Product Training jobs in the Philippines

We're Hiring: Product Training Associate

Location: Makati City

Employment Type: Full-Time

First Life Financial Co., Inc. is looking for a Product Training Associate who will help new clients and partners understand our insurance solutions through engaging orientations and well-structured training sessions. This role is essential in ensuring that clients gain the knowledge and confidence they need to fully benefit from our products and services.

Job Description:

As a Product Training Associate, you will:

• Conduct product knowledge sessions and onboarding programs for clients and partners
• Prepare and maintain training materials to ensure accuracy and consistency with company standards
• Work closely with different departments to continuously improve training and onboarding processes
• Provide post-training assistance by addressing product-related questions with clarity and professionalism

Qualifications

We're looking for a team player who is communicative, organized, and client-focused.

• Bachelor's degree in Business, Marketing, Economics, or any related course
• 1–2 years of experience in training facilitation, onboarding, or client support—preferably in sales or insurance
• Strong presentation and communication skills with the ability to engage an audience
• Ability to collaborate with colleagues across all levels of the organization

About First Life

At First Life Financial Co., Inc., we are committed to protecting families through innovative financial products and trusted insurance services. With our headquarters in Makati and a nationwide network of professional underwriters, we provide both individual and group coverage designed to meet evolving financial needs.

Our promise is to deliver reliable, world-class insurance solutions that empower Filipino families today and in the future.

Apply Now

Take the next step in your career and join us as a Product Training Associate at First Life Financial. Send your resume to:

Job Types: Full-time, Permanent

Pay: Php25, Php26,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Experience:

• Training: 1 year (Required)

Work Location: In person

Job Summary

The
Customer & Education Training Manager (CET)
is responsible for designing, delivering, and managing technical product training programs tailored to various stakeholders, including customers, employees, and field support teams. This role ensures effective knowledge transfer through multiple learning formats and oversees the full training lifecycle, from needs assessment to ROI evaluation. The CET serves as a subject matter expert and strategic partner to key stakeholders, ensuring the training strategy aligns with business goals.

Key Responsibilities

Training Program Development & Execution

• Plan and implement technical product training programs, including standard modules and customized content for new products.
• Utilize a variety of training formats (in-person classes, workshops, computer-based training, and online resources).
• Develop training documentation and ensure content accuracy and alignment with business needs.
• Manage the full training project lifecycle: Vision/Scope → Planning → Instructional Design → BETA/Train the Trainer → Deployment.
• Source and coordinate venues, vendors, and technologies for training delivery.

Learning Strategy & Evaluation

• Identify and prioritize critical learning needs and allocate resources accordingly.
• Regularly review, validate, and revise training plans to meet evolving learning objectives.
• Develop and implement approaches to measure training effectiveness and ROI.
• Pilot new training tools, techniques, and methods to improve learning outcomes.

Process Ownership & Leadership

• Lead and manage large, complex training projects independently with minimal supervision.
• Take ownership of end-to-end training processes and drive continuous improvement.
• Mentor and guide junior team members and occasionally manage a small team or external consultants.

Stakeholder Engagement

• Build and maintain strong cross-functional relationships across departments and with external providers.
• Understand stakeholder and customer needs, offering proactive solutions and technical guidance.
• Present training concepts and outcomes to leadership and company committees.
• Influence internal stakeholders to adopt new practices, approaches, and technologies.

Qualifications

• Bachelor's or Master's Degree in Education, Business, Life Sciences, or a related field.
• 8–12 years of experience in training, preferably in a healthcare, pharmaceutical, or medical device industry.
• Proven track record in training project management, instructional design, and adult learning principles.
• Strong communication and presentation skills with the ability to influence and engage diverse audiences.
• Comfortable working independently and managing multiple complex projects.

Key Competencies

• Strategic Thinking
• Project Management
• Instructional Design
• Stakeholder Engagement
• Data-Driven Evaluation
• Cross-Functional Collaboration
• Process Improvement

The Learning and Development (L&D) Specialist is a strategic partner in building organizational capability and employee effectiveness across NCCI. The role is responsible for designing, facilitating, and evaluating global and localized training programs that align with business priorities and performance goals. Beyond training delivery, the position drives learning initiatives through immersion programs, mystery shopper analysis, store visits, and on-site coaching to ensure the consistent application of skills and service standards. L&D Specialist ensures employees deliver premium customer experiences that strengthen the brand and support organizational growth.

Major Areas of Responsibilities:

• Collaborate with AGP L&D Trainer and Corporate Training Head in designing and delivering training programs. Create and implement training plans in coordination with the Brand Representative to align global initiatives with local needs.

• Facilitate global standard and localized learning modules (onboarding, customer service, sales, SOPs, and product trainings).

• Lead and improve the New Hire Induction Program.

• Deliver training programs across Retail, Trade, CRC, and other frontline employees. Facilitate refresher trainings, campaigns, and product/machine knowledge sessions.

• Coordinate immersion schedules with Retail Supervisors and monitor results.

• Conduct on-site evaluations to check application of training and adherence to service standards.

• Mystery Shopper Program Management
• L&D Implementation, Monitoring & Evaluation
• Reporting and Documentation

• Manage accountability of training-related equipment, machines, and sampling items. Conduct visual merchandising checks during store visits to ensure compliance with marketing campaigns and brand standards.

• Support marketing special assignments such as HQ/regional visits, events, and promos. Provide product spiels, updates, and communications in coordination with Marketing and Retail teams.

• Contribute to the review and development of L&D-related policies and processes.

• Participate in organizational initiatives and special projects as required.

Qualifications:

• Bachelor's degree in Business Administration, Human Resources, Marketing, or a

related field

• Principles of adult learning and effective learning methodologies

• Familiarity with coffee products, accessories, and machines (an advantage)

• Minimum of 3 years working experience training, learning and development, or a related field

• Experience in designing and facilitating core training programs in a corporate or customer-centric environment

WORKING ENVIRONMENT:

• Office-based

• Frequent Travel

Under the supervision of the Channel Manager, this key position is responsible for the training and random audits for the team.

PERFORMANCE AND PEOPLE MANAGEMENT

• Creates training modules and provides associated activities.
• Conducts training for new hires.
• Conducts product specific and refresher training.
• Evaluates the effectiveness of training programs conducted (Levels 1 to 3).
• Prepares trainee assessment and evaluation.
• Manages training records of learners and prepares applicable training reports accordingly.
• Handles administrative duties related to training.
• Assists Supervisor when necessary.

COMMUNICATION

• Interfaces with internal and external clients, CM and subordinates on general issues and solutions related to training.
• Prepares training reports and makes recommendations on how to improve the training.
• Answers emails, inquiries regarding project specifications.

REQUIRED DUTY STATEMENTS

• Ensures compliance to company rules and regulations.
• Ensures compliance of all Non-Conformity Corrective Action Preventive Action Concessions (NCAPACs) and all other audit findings within the prescribed period.
• Reports security incidents and/or any identified security weaknesses.

REQUIREMENTS:

• Graduate of a 4-year course preferably related to Information Technology and Business Management.
• At least 3 years of experience as a Trainer, conducting and facilitating a variety of training programs.
• 1 year or more of relevant and related experience in BPO industry is an advantage.

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Job Type: Full-time

Benefits:

• Health insurance
• Life insurance
• Paid training

Experience:

• Training: 3 years (Required)
• BPO Trainer: 3 years (Required)
• BPO: 1 year (Required)

Work Location: In person

Let your Passion Lead You at the Home of Clinicians with over 5000+ employees who have trusted us with their careers

Our Clinicians and Associate advocates for better patient care while enjoying these benefits:

• HMO on Day 1 with 2 dependents upon regularization
• Group Life Insurance
• Highly Competitive Salary
• Complexity Allowance
• Annual Salary Increase
• Quarterly Performance Bonus
• Service Incentive Leave (SIL) with Leave Conversion
• Work-Life Integration
• Advanced Technology for Medical Coding
• Certificate Renewal Coverage (*)
• Get Visa Sponsorship & Work Abroad (*)

*Terms and Conditions Apply

The responsibilities of a Training Specialist are as follows:

• Developing, implementing and evaluating Shearwater Health training activities
• Plans, assesses, organizes, coordinates, conducts and evaluates all SWH training programs and activities. These include New Hire Training, Compliance Trainings, Refresher Courses, Specialty Trainings, Continuing Educations, Cross-Trainings, etc.
• Creates interactive and effective training presentations. Creates documents for, maintains and organizes Shearwater Health Training Library
• Works with the Operations and Quality Assurance teams to analyze performance feedback and resolve issues

Required Qualifications:

• Must have an active local RN license
• Must have at least a year of Inpatient Coding experience with an active Coding Certification to any of the following: CPC/CIC/CCS
• Preferably with teaching experience in any industry

Job Type: Full-time

Pay: Php65, Php80,000.00 per month

Benefits:

• Pay raise

Work Location: Remote

The Training Officer will design, implement, and oversee training programs for retail staff across all store locations. This role ensures that employees have the skills and knowledge needed for excellent customer service, sales achievement, inventory processes, and adherence to company policies.

Key Responsibilities:

• Develop and deliver training programs
• Conduct training sessions and coach store leaders to ensure consistent training delivery.
• Assess training needs and evaluate program effectiveness, making improvements as needed.
• Collaborate with HR and Operations to align training with company goals.

Qualifications:

• Bachelor's degree in HR, Education, Business, or related field.
• 3-5 years of experience in retail management or training, preferably in multi-store settings.
• With knowledge in ADDIE Instructional design model
• Strong communication and organizational skills.
• Willingness to travel to store locations as needed.

Must be amenable to work in Binondo Manila

Job Types: Full-time, Permanent

Pay: From Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

SVC PH, Inc. is currently looking for a Training Specialist to start ASAP

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it

Checkout our Facebook page:

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.

Job Brief

The Training Specialist offers unparalleled expertise in critical customer service domains such as sales, technical support, customer engagement, and account management. This role is primarily responsible for providing end-to-end training that requires deep knowledge in areas such as customer profiling, negotiation, sales closure, and proficiency in tools, software, and hardware applications. Moreover, they excel in adult learning principles, conflict resolution techniques, facilitation skills, and content design strategies. By leveraging these competencies, they design and deliver targeted training programs that directly address business challenges, driving strategic objectives and equipping employees with specialized skills for enhanced efficiency, innovation, and competitive advantage. Their ability to create engaging and effective training materials, facilitate interactive learning experiences, and resolve conflicts within training sessions further amplifies their impact, fostering continuous improvement across key business areas.

Key Responsibilities

Facilitation:

• Show proficiency in adult learning principles to address varied training requirements, foster participant involvement, promote self-directed learning, and adjust to diverse learning preferences.
• Conduct specialized training sessions in specialized areas like sales, technical support, or leadership development, drawing on deep expertise.
• Employ advanced facilitation methods to actively engage participants and optimize learning results.

Instructional Design:

• Demonstrate proficiency in conducting Training Needs Analysis to guide strategic decision-making effectively.
• Design customized training programs tailored to specific business needs and objectives.
• Integrate advanced instructional design principles to develop compelling and impactful learning journeys.

Performance Improvement:

• Consistently track agent performance, aligning with campaign needs and key performance indicators (KPIs).
• Analyze performance metrics to pinpoint improvement opportunities in specific domains.
• Create precise interventions aimed at enhancing performance outcomes.

Performance Coaching:

• Conduct regular one-on-one feedback sessions with agents to discuss their performance, strengths, and areas needing improvement.
• Provide encouragement, motivation, and support to agents to help them overcome challenges and stay focused on achieving their performance goals.
• Provide leadership coaching to managers and team leaders to help them effectively support and develop their teams.

Capability Development:

• Develop advanced training materials and resources to build expertise in specialized areas.
• Provide personalized coaching and support to employees to enhance their capabilities.
• Demonstrate commitment to continuous improvement and ongoing learning to stay abreast of industry trends and best practices in business acumen training. Propose targeted training initiatives to tackle identified workplace challenges and foster a culture of continuous improvement.

Compliance and Reporting:

• Ensure specialized training programs comply with industry regulations and standards.
• Generate detailed reports on training outcomes and impact on business performance.

Quality Assurance:

• Implement rigorous quality assurance measures to ensure the accuracy and effectiveness of training content and delivery.
• Continuously evaluate and refine training programs to maintain high standards of quality.

Collaboration and Communication:

• Collaborate with cross-functional teams to integrate specialized training initiatives into broader organizational strategies.
• Communicate effectively with stakeholders to ensure alignment of training objectives with business goals.

Professional Development:

• Stay at the forefront of industry trends and advancements in specialized areas of expertise.
• Pursue ongoing professional development opportunities to enhance skills and knowledge in specialized domains.

Work Schedule: Night Shift

How to Apply:

Interested candidates may apply online or may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday 9AM-9PM.

What to prepare:

• Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
• Pen
• ID

Or Quick Apply below

If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Mondays-Fridays).

Job Type: Full-time

Benefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Work Location: In person