1,663 Product Support jobs in the Philippines
Product Support
Baguio, Benguet
BPOJobOpenings
Posted 27 days ago
Job Viewed
Job Description
Job Description:
Responsible for supporting product functionality and data integration. This role requires SQL experience and problem-solving capabilities. br>
Must Have:
SQL background
Data integration knowledge
Troubleshooting skills
Average communication skills
Responsible for supporting product functionality and data integration. This role requires SQL experience and problem-solving capabilities. br>
Must Have:
SQL background
Data integration knowledge
Troubleshooting skills
Average communication skills
This advertiser has chosen not to accept applicants from your region.
0
Product Support Analyst
Manila, Metropolitan Manila
ALOIS STAFFING SERVICES LLP
Posted today
Job Viewed
Job Description
**Essential Duties and Responsibilities**
- Resolve clients' questions or problems over the telephone or Internet focusing on product functionality.
- Serve as primary support liaison between company and customer and documents incidents in required tracking systems.
- Proactively keep customer informed of how and when problems are resolved with focus on retention and reference ability.
- Promote and maintains a high quality, professional, service-oriented company image among users and team.
- Manage workload effectively following Global Support procedures to ensure successful completion of tasks.
**Required Experience**
- Prior experience or knowledge in ERP Manufacturing Flow such as Ordering, Inventory and Shipping
- Strong problem solving and analytic skills.
- Good command of the English language to be able to provide oral and written communication that effectively articulates complex ideas.
- Strong interpersonal and customer service/orientation skills.
- Strong organizational skills required to insure most effective and timely delivery of service to clients
**Preferred**
- Experience in Customer Application Support
- Purchase (Vendor) and Shop (Customer) Orders (Drop Ship Addresses, Outside Service orders, Receipt Inspection protocols) /Inventory control such as MRP, Advanced Planning and/or DBR (Master Scheduled or Made to Order) /Inventory/Cycle counting, (ABC Analysis) /Shipping/Transport experience (Advanced shipping notices, Bill of Lading, Picklists)
- Knowledge of SQL concepts
- Active Floor and Manufacturing routing experience
- Sigma 6 Certification
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
- Resolve clients' questions or problems over the telephone or Internet focusing on product functionality.
- Serve as primary support liaison between company and customer and documents incidents in required tracking systems.
- Proactively keep customer informed of how and when problems are resolved with focus on retention and reference ability.
- Promote and maintains a high quality, professional, service-oriented company image among users and team.
- Manage workload effectively following Global Support procedures to ensure successful completion of tasks.
**Required Experience**
- Prior experience or knowledge in ERP Manufacturing Flow such as Ordering, Inventory and Shipping
- Strong problem solving and analytic skills.
- Good command of the English language to be able to provide oral and written communication that effectively articulates complex ideas.
- Strong interpersonal and customer service/orientation skills.
- Strong organizational skills required to insure most effective and timely delivery of service to clients
**Preferred**
- Experience in Customer Application Support
- Purchase (Vendor) and Shop (Customer) Orders (Drop Ship Addresses, Outside Service orders, Receipt Inspection protocols) /Inventory control such as MRP, Advanced Planning and/or DBR (Master Scheduled or Made to Order) /Inventory/Cycle counting, (ABC Analysis) /Shipping/Transport experience (Advanced shipping notices, Bill of Lading, Picklists)
- Knowledge of SQL concepts
- Active Floor and Manufacturing routing experience
- Sigma 6 Certification
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
This advertiser has chosen not to accept applicants from your region.
1
Product Support Agent Financial
Baguio, Benguet
Neksjob Corporation
Posted 1 day ago
Job Viewed
Job Description
About the Role
Neksjob Corporation is seeking a proactive and client-focused Product Support Agent – Financial to join our North America Operations team in the Philippines. You will provide exceptional technical and functional support to users of our Corebase Investment Central platform, helping resolve issues, enhance documentation, and ensure a seamless customer experience. br>This role is ideal for someone with strong problem-solving skills, a passion for customer service, and an interest in financial technology.
Key Responsibilities
Handle inbound customer support requests via the support portal within established service levels.
Troubleshoot and resolve software and reporting issues related to financial products.
Follow standardized procedures to assess, track, and close support cases efficiently.
Maintain accurate documentation of all case activities and provide timely status updates to clients.
Deliver high client satisfaction through professional, responsive, and accurate support.
Assist in creating and maintaining user guides, FAQs, and internal documentation.
Build deep product expertise and understanding of financial workflows relevant to our solutions.
Qualifications
5+ years of professional experience.
Previous customer service experience; technical support background strongly preferred.
Excellent organizational and time management skills.
Strong written and verbal communication skills in English.
Ability to prioritize multiple tasks in a fast-paced environment.
Willingness to learn financial concepts and software applications.
Preferred Skills
Customer-first mindset with a passion for delivering exceptional support.
Strong troubleshooting and analytical thinking skills.
Knowledge or experience in real estate, banking, or accounting is a plus.
Interest in testing new features and providing feedback to improve products.
Positive, proactive, and adaptable to change.
Team player who values inclusivity and collaboration.
Neksjob Corporation is seeking a proactive and client-focused Product Support Agent – Financial to join our North America Operations team in the Philippines. You will provide exceptional technical and functional support to users of our Corebase Investment Central platform, helping resolve issues, enhance documentation, and ensure a seamless customer experience. br>This role is ideal for someone with strong problem-solving skills, a passion for customer service, and an interest in financial technology.
Key Responsibilities
Handle inbound customer support requests via the support portal within established service levels.
Troubleshoot and resolve software and reporting issues related to financial products.
Follow standardized procedures to assess, track, and close support cases efficiently.
Maintain accurate documentation of all case activities and provide timely status updates to clients.
Deliver high client satisfaction through professional, responsive, and accurate support.
Assist in creating and maintaining user guides, FAQs, and internal documentation.
Build deep product expertise and understanding of financial workflows relevant to our solutions.
Qualifications
5+ years of professional experience.
Previous customer service experience; technical support background strongly preferred.
Excellent organizational and time management skills.
Strong written and verbal communication skills in English.
Ability to prioritize multiple tasks in a fast-paced environment.
Willingness to learn financial concepts and software applications.
Preferred Skills
Customer-first mindset with a passion for delivering exceptional support.
Strong troubleshooting and analytical thinking skills.
Knowledge or experience in real estate, banking, or accounting is a plus.
Interest in testing new features and providing feedback to improve products.
Positive, proactive, and adaptable to change.
Team player who values inclusivity and collaboration.
This advertiser has chosen not to accept applicants from your region.
2
Product Support Associate Ii
Taguig, National Capital Region
UST Global
Posted today
Job Viewed
Job Description
This team member adheres to defined procedures and practices to determine appropriate action, where analysis of situations or data requires a review of identifiable factors. The position requires written and verbal interaction with customers including insurance organizations, physicians, and nurses for the purpose of providing product usage or administrative solutions.
- Receive, respond, submit, and manage customer requests in accordance with standards and procedures
- Effectively manage all cases with attention to the documented service levels.
- Meet/exceed established operational metrics and customer expectations
- Maintain customer relationships and manage customer expectations
- Provide customers assistance within assigned area of expertise
- Adhere to defined procedures and practices
Minimum Qualifications:
- Bachelor’s degree or equivalent professional business experience
- Experience providing customer service
- Experience with data entry
- Driven to provide positive outcome and customer experience
Preferred Qualifications:
- Positive, proactive, customer service attitude
- Excellent verbal and written communication skills
- Excellent listening and time management skills
- Good organizational skills and problem-solving skills
- Strong attention to detail
- Experience using Microsoft Office products, specifically Word, Excel, and Outlook
- Experience using OneDrive or Sharepoint
- Knowledge of the Healthcare industry or Healthcare Information Technology
- Knowledge of HIPPA compliance regulations
- Receive, respond, submit, and manage customer requests in accordance with standards and procedures
- Effectively manage all cases with attention to the documented service levels.
- Meet/exceed established operational metrics and customer expectations
- Maintain customer relationships and manage customer expectations
- Provide customers assistance within assigned area of expertise
- Adhere to defined procedures and practices
Minimum Qualifications:
- Bachelor’s degree or equivalent professional business experience
- Experience providing customer service
- Experience with data entry
- Driven to provide positive outcome and customer experience
Preferred Qualifications:
- Positive, proactive, customer service attitude
- Excellent verbal and written communication skills
- Excellent listening and time management skills
- Good organizational skills and problem-solving skills
- Strong attention to detail
- Experience using Microsoft Office products, specifically Word, Excel, and Outlook
- Experience using OneDrive or Sharepoint
- Knowledge of the Healthcare industry or Healthcare Information Technology
- Knowledge of HIPPA compliance regulations
This advertiser has chosen not to accept applicants from your region.
3
CSR - Retail Product Support - Non-Voice Role
National Capital Region, National Capital Region
OTele Hires
Posted 16 days ago
Job Viewed
Job Description
What You Will Do
- Respond to customer inquiries via phone, email, or chat promptly and professionally. br>- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
No Experience : (Optional)
- We will train you!
Work Time:
- Work on weekdays only.
- Enjoy your weekends off.
- What You Need:
Be friendly and good at talking.
- Know how to use a phone or computer
- Filipino Citizen, or hold relevant residence status
- With diploma (HS or College or Vocational)
- Amenable to work onsite and on a shifting schedule
- Good verbal, listening, and communication skills. Preferred language: English.
Here’s What We Can Offer: < r>- Pioneer, Non-voice, and Easy Accounts Available
- HMO.
- 13th Month Pay.
- Departmental Awards
- Maternity/Paternity Leave
- Paid leaves.
- Attendance Bonus
- APPLY NOW!
- Respond to customer inquiries via phone, email, or chat promptly and professionally. br>- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
No Experience : (Optional)
- We will train you!
Work Time:
- Work on weekdays only.
- Enjoy your weekends off.
- What You Need:
Be friendly and good at talking.
- Know how to use a phone or computer
- Filipino Citizen, or hold relevant residence status
- With diploma (HS or College or Vocational)
- Amenable to work onsite and on a shifting schedule
- Good verbal, listening, and communication skills. Preferred language: English.
Here’s What We Can Offer: < r>- Pioneer, Non-voice, and Easy Accounts Available
- HMO.
- 13th Month Pay.
- Departmental Awards
- Maternity/Paternity Leave
- Paid leaves.
- Attendance Bonus
- APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Representative / Customer Service
Manila, Metropolitan Manila
Ascent Pro (Professional Recruitment Outsourcing)
Posted today
Job Viewed
Job Description
**Technical Support Representative**
- **With minimum of 2 years experience as TSR**:
- **with Good communication skills**:
- **20% Night Differentials**:
- **5-year Retirement Plan**:
- **HMO**:
- L**ife Insurance**:
- **Night shift**
Interested applicants may contact**:0999-330-2580**
**Job Types**: Full-time, Permanent
**Salary**: Php24,000.00 - Php28,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support Representative: 2 years (preferred)
**Language**:
- English (preferred)
- **With minimum of 2 years experience as TSR**:
- **with Good communication skills**:
- **20% Night Differentials**:
- **5-year Retirement Plan**:
- **HMO**:
- L**ife Insurance**:
- **Night shift**
Interested applicants may contact**:0999-330-2580**
**Job Types**: Full-time, Permanent
**Salary**: Php24,000.00 - Php28,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support Representative: 2 years (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative /Technical Support Representative
Cebu, Cebu
Eteam
Posted 16 days ago
Job Viewed
Job Description
Qualifications:
• SHS graduate with at least 6 months BPO experience br>• College Graduate WITHOUT BPO experience < r>• an communicate effectively with customers < r>• G od listening and problem-solving abilities < r>• M st be willing to work onsite (Cebu IT Park) < r>• W lling to work the graveyard shift < r>• M st be fully vaccinated (Booster shot is not required) < r>• C n start ASAP
• SHS graduate with at least 6 months BPO experience br>• College Graduate WITHOUT BPO experience < r>• an communicate effectively with customers < r>• G od listening and problem-solving abilities < r>• M st be willing to work onsite (Cebu IT Park) < r>• W lling to work the graveyard shift < r>• M st be fully vaccinated (Booster shot is not required) < r>• C n start ASAP
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Product support Jobs in Philippines !
6
Customer Service Representative/Technical support Representative
Eteam Workforce Private Corporation
Posted 21 days ago
Job Viewed
Job Description
We are currently looking for Technical Support Representative Role and Customer service Representative Role
Earn 15k- 31k br>
Qualifications:
- No work Experience needed
- 2nd year college undergrad (No back subjects)
- HS/SHS Graduates with or with out 6 months BPO experience
-Willing to work on holidays
- Good Communication Skills
- Can start ASAP
- Can work under pressure
- Amenable to work onsite (cebu)
Benefits:
-Salary 16k-25k
-HMO
-Life Insurance
Earn 15k- 31k br>
Qualifications:
- No work Experience needed
- 2nd year college undergrad (No back subjects)
- HS/SHS Graduates with or with out 6 months BPO experience
-Willing to work on holidays
- Good Communication Skills
- Can start ASAP
- Can work under pressure
- Amenable to work onsite (cebu)
Benefits:
-Salary 16k-25k
-HMO
-Life Insurance
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
National Capital Region, National Capital Region
Peridou Inc.
Posted 3 days ago
Job Viewed
Job Description
Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
This advertiser has chosen not to accept applicants from your region.
8
Customer Service
Pampanga, Pampanga
Global Support
Posted 7 days ago
Job Viewed
Job Description
An outsourcing company provides business process or other operational tasks to a third-party company or individual, allowing the original company to focus on its core competencies. This practice can lead to cost savings, access to specialized skills, and increased efficiency
This advertiser has chosen not to accept applicants from your region.
9