6,272 Product Support jobs in the Philippines

Diploma in Electrical, Mechanical, Instrumentation or any relevant Industrial courses

With at least 2 years significant product experience related to Industrial Automation

Must be familiar in Pneumatics, Controls and Industrial Sensors

Must be Good Team Player, Resilient and Adaptable

Fast Learner with Good Communication and Confidence in dealing with people.

Know how to drive and possesses a valid driver's license to visit the customers

DUTIES & RESPONSIBILITIES:

Primarily involved in the providing technical product support for the Sales Group.

• Responsible for gathering technical data from client to be utilized in the development of cost effective, reliable alternate offer and robust system solution tailored fit to client requirements.
• Attending pre-bidding / on-site inspection and document this on Field Service Report.
• Proper coordination with Principal for product technicalities and other related concerns.
• Handle product presentation with the customers & manage to answer the queries arise.
• Collaborate with Sales Group to do product promotion & help to increase sales efficiency.
• Manage the product inquiry monitoring and report submission.
• Provide an assistance for Service Support Group if needed.
• Continuous developing on product knowledge by attending seminars, technical training & online learnings.
• Do After Sales Support (minor repair/simple installation) if needed
• Able to drive service vehicle going to customer site and other related customer requirements activities
• Perform other duties as may be assigned from time to time by Management / Supervisor

Office located in Paco, Manila

Job Type: Full-time

Salary: Php15, Php18,000.00 per month

Benefits:

• Company events
• Paid training

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: Php15, Php18,000.00 per month

Benefits:

• Company events
• Paid training

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

SeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.

Responsibilities:

• Establish and maintain an issue ticketing system, manage user access and perform system configurations
• Respond to system queries, perform troubleshooting, and conduct research to identify solutions to reported issues
• Understand and resolve problems, ensuring timely resolution or escalation, and communicate progress promptly
• Perform assessments to determine the priority and urgency of issue resolution
• Report critical incidents to Risk and Compliance
• Collaborate closely with the Product Managers to improve the system stability
• Build and maintain strong relationships with stakeholders, including local counterparts and regional functions across the organization
• Assist in conducting UATs if needed
• Performs other functions that may be assigned from time to time

Requirements:

• Bachelor's Degree / 4-Year Course Graduate preferably in Computer Science, Engineering or Information Technology
• Have basic knowledge in IT (web, mobile, software, network), preferably 2-3 years of experience in the FinTech industry handling Production Support/Management
• Previous experience with JIRA is a plus
• Proficiency in both spoken and written English. Able to communicate complex business or technical information effectively
• Strong analytical and troubleshooting skills
• Demonstrated track record of getting things done in a fast-paced environment

Job Title: Product Support Specialist

Job Description:

We are seeking a dedicated Product Support Specialist to join our team. Will gather appropriate information to help diagnose the issue and work with the product team to ensure timely resolution. The Product Support Specialist must also communicate effectively and proactively with our customers to ensure rapid response and set the appropriate customer expectations.

• This role will be required to work on U.S. EST time zone.
• Position is Hybrid, requires 3 to 4 days working at our office in Makati City.

Key Responsibilities:

• Respond promptly and accurately to customer inquiries and issues via multiple channels.
• Collaborate closely with customers to troubleshoot software problems and offer practical solutions.
• Diagnose and resolve software-related issues encountered by customers.
• Maintain detailed records of customer interactions, reported issues, and resolutions within the ticket management system.
• Document and track support cases to ensure timely follow-up and resolution.
• Work collaboratively with the product team to identify, reproduce, and document product defects.
• Provide workarounds to maintain system stability until permanent fixes are implemented.
• Assist the product team in prioritizing bug fixes and product improvements based on customer impact.

Qualifications:

• Strong problem-solving skills with a focus on customer satisfaction.
• Excellent communication skills, both written and verbal.
• Experience with ticket management systems and documentation.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with software troubleshooting and defect management is a plus.

Position Overview

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you

Join our team We are looking to add a new Product Support Specialist - Bilingual Spanish/English based in Upper Mckinley, Taguig City, Philippines that will focus on providing a quality product support service to customers of Thomson Reuters - Confirmation. 

About the Role

In this opportunity as Product Support Specialist - Bilingual Spanish/English, you will:

• Act as point of contact for troubleshooting, diagnosis, and escalation of customer support queries and field staff related to all Confirmation products via phone, email or other media types as available.
• Resolve all technical and service issues related to all Confirmation products utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual discretion to ensure outcomes of customer satisfaction and Thomson Reuters business success.
• Accurately document all customer contacts, resolution steps, and gather customer feedback to enhance products and services.
• Achieve all department assigned metrics.Report and escalate issues leading to recurring technical problems.
• Continuously increase technical aptitude and customer service skills, as well as improve organizational performance by identifying efficiencies in workflow & introducing policy/procedure changes.
• Develop or suggest Knowledgebase articles for internal and external users.
• Create support documentation for troubleshooting, training, and other areas as needed.
• Educate self and colleagues on new releases, test functionality and report on issues found during product releases.
• Promote usage of our public help center to users to encourage self-help on support queries.
• Provide customer service & technical assistance to customers via phone, e-mail, or other media types as assigned.
• Troubleshoot and solve basic common user problems in real time, including navigation problems, browser-related issues.
• Escalate top priority, production-critical issues.
• Achieve quality and productivity metrics while providing an effortless customer experience.
• Proactively learn new features and enhancements to existing products to effectively support existing users.

About You

You're a fit for the role of Product Support Specialist - Bilingual Spanish/English if your background includes:

• Fluent written and verbal communication skills in Spanish and English
• Minimum: 1 year experience in a customer-facing position or equivalent experience desired. 2- or 4-year technical degree preferred.
• Experience in customer support via phones, emails, or in person.
• Experience working with Microsoft Office suite.
• Strong problem solving, analysis, design, and testing skills.
• Quick learner, eager to leverage new technologies in a dynamic team environment.
• Commitment to customers.
• Proven experience owning issues to resolution.
• Work as part of a team & independently in a dynamic, fast-paced environment.

Product Support Coordinator

Job Type: Full Time

Location: Manila Remote/Hybrid

Reporting to: Product Team Lead

Job purpose:

Reporting directly to the Product Team Lead, the Product Coordinator is responsible for the general administration of all products relevant to the region. Key duties include entering and maintaining supplier contracts in the system, performing quality checks, and ensuring all rate updates, content changes, and contract revisions are processed accurately and within established timelines.

What will be your key responsibilities?

1. Load, maintain, and update supplier contracts in the operating system accurately and within deadlines.
2. Manage workload effectively and prioritize tasks based on directives from the Product Team Lead.
3. Perform quality control checks to ensure accuracy, compliance, and completeness of loaded products.
4. Escalate technical or system issues to the Product Team Lead or Assistant Team Lead as needed.
5. Collaborate with leadership to identify and implement process improvements.
6. Work with team members to resolve reservation issues caused by contract-loading errors.
7. Communicate clearly with internal teams (Reservations, Sales, and Operations) to address contract-related questions and concerns.
8. Communication through multimedia - telephone, video conferencing, and email in English for collaboration is required.

What are we looking for?

• A team player.
• Strong organizational and problem-solving skills.
• Good interpersonal skills.
• Flexible and with the ability to multitask.
• Excellent Math.
• Excellent verbal & written English communication skills.
• Highly detail-oriented with an ability to concentrate for an extended period of time.
• Ability to identify and solve a problem or issue.
• Excellent computer skills, including proficiency in Microsoft Suite.
• Previous experience with interpreting and loading contracts into a database is beneficial.
• Previous knowledge of land contracts and destinations that Goway sells is beneficial.
• Ability to work to deadlines.
• Previous knowledge of the iVector system is beneficial.
• Excellent investigative skills for database/contract issues in an electronic format.
• One (1) to three (3) years of work-related experience
• Must read/write/speak English.
• College degree preferred.
• A High School diploma is required.
• Relevant travel industry experience preferred.
• Travel and Tourism Certificate is an asset.

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title:  Product Support Officer

Job Summary

The Product Support Officer shall be responsible for providing strategic administrative and segment support to the CASA, Payments and Debit Cards business units. He/She shall also ensure that the RPD team has sufficient resources to meet its goals, and that the resources are used optimally.

Specific Duties & Responsibilities

• Oversees generation of regular reports and monitoring dashboards; analyzes the department's performance vs plan
• Manages project status and ensures compliance to plans; coordinates with external units to resolve issues
• Assists in monitoring and timely measurement of effectiveness of initiatives or campaigns

• Oversees budget development, management, and monitoring

• Consolidates the OPEX / CAPEX budget for review before submission to FPAD

• Monitors BUDCOM action items

• Monitors Marketing budget for Products

• Workplace Complaints Management & Tracking

• Vendor Performance Review (VPRC) Checklist
• Oversees monitoring of audit, compliance and fraud items

• Budget development, management, and monitoring

• Reviews & summarizes consolidated budget for OPEX / CAPEX before submission to FPAD

• Monitors BUDCOM action items & Marketing budget for Products

• Monitors compliance to budget

• Monitors audit, compliance and fraud items

Other Details:

Rank: Junior Officer

Office Location: The Shops, BGC

Business Unit: CBS - Retail Deposits and Payment Products Division

PRODUCT SUPPORT COORDINATOR

Job Type: Full Time

Location: Hybrid 

Reporting to: Product Support Team Leader

Job purpose:

This position deals with product managers and suppliers and our contracts with them. Your main responsibility is to load contracts into our database and to help keep the database up to date.

What will be your key responsibilities?

1. Work various tickets as assigned
2. Work on loading contracts into the database as assigned
3. Liaise with Product Managers where necessary
4. Study contract loading errors, supplier changes or reservation agent discrepancies for both content and pricing
5. Review terms and conditions of contracts, pinpoint any potential problem areas and handle in a proactive manner
6. Perform Quality Control on all contracts to assure that all products are loaded in the database correctly

What are we looking for?

• Candidate must possess at least Bachelor's or a College Degree in
• Hospitality/Tourism/Hotel Management or equivalent
• At least 1 year of working experience in the related field is required for this position
• Strong travel industry experience in a contract loading role is preferred
• Strong attention to details with the ability to concentrate on single task for extended period of time
• Ability to read and interpret contracts and excellent in math
• Ability to multitask and work under pressure in order to meet deadlines
• Ability to conduct internet research with demonstrated computer skills
• Strong computer and written skills
• Strong destination knowledge about Australia is a plus
• Excellent verbal & written English communication skills

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more

About Convey
At Convey, formerly Message Broadcast, we believe mobile technology and conversational decision logic have transformed how businesses and their customers communicate. Our mission is to help people have natural, engaging conversations with the brands they trust—when, how, and where they want.

For over 24 years, we've partnered with the world's most admired brands, ensuring they remain relevant and effective during the moments that matter most. By delivering automated and engaging conversations across voice, email, and text messaging channels, we empower businesses to connect with their customers seamlessly. Every day, millions of conversations are supported by our platform, helping businesses inform, enroll, educate, transact, confirm, and resolve, all while creating satisfied and loyal customers.

Position Overview
As a Product Support Specialist, you will be the frontline technical resource for our customers, ensuring timely resolution of issues and delivering exceptional service. You will provide technical support via our customer help desk, phone, email, and web portal, working closely with customers, engineering, and product teams to resolve problems and enhance customer satisfaction.

This role requires strong technical skills, including proficiency with APIs, SQL databases, troubleshooting application issues, and the ability to translate complex concepts into simple explanations for customers.

This position involves rotational shifts to provide 24x7 coverage, including weekends and holidays, as needed.

Key Responsibilities
Technical Support & Troubleshooting

• Provide timely, accurate technical support to customers through multiple channels (Help Desk, phone, email, chat).
• Diagnose and resolve complex issues involving APIs, SQL databases, messaging workflows, and application functionality.
• Execute SQL queries to retrieve or update data as needed for troubleshooting or customer requests.
• Troubleshoot integration issues between Convey's platform and customer systems.

Customer Interaction & Relationship Management

• Serve as the primary point of contact for assigned customer inquiries.
• Communicate in a professional, empathetic manner while building trust with customers.
• Understand customer use cases and ensure optimal utilization of our products.

Escalation Management

• Escalate unresolved technical issues to appropriate internal teams (Engineering, Product Development) with clear documentation.
• Maintain communication with customers until resolution is confirmed.

Product Knowledge & Continuous Learning

• Maintain deep expertise in Convey's products, services, and related technologies.
• Stay up to date on API specifications, messaging protocols, and platform updates.

Documentation & Knowledge Sharing

• Log all interactions, technical details, and resolutions in the ticketing system.
• Contribute to customer-facing and internal knowledge base resources.

Collaboration & Feedback

• Work with cross-functional teams to relay customer feedback and suggest product improvements.
• Assist in onboarding and training new customers on best practices.

Proactive Support

• Identify recurring issues and recommend preventative measures.
• Contribute to process improvements that enhance customer experience and reduce incident volume.

Qualifications
Required Skills & Experience:

• Bachelor's degree or equivalent relevant experience.
• 3+ years of experience in technical or customer support within a software or SaaS company.
• Strong technical troubleshooting skills, with experience in:
• SQL databases (writing, running, and analyzing queries)
• APIs and system integrations
• Application and web server troubleshooting
• Proficiency with ticketing and collaboration tools (e.g., Atlassian, Jira, Confluence, Zendesk).
• Excellent communication skills — able to explain technical issues to non-technical audiences.
• Strong organizational and time management abilities in a fast-paced environment.
• Ability to work in rotational shifts and 24x7 support coverage.

Preferred Skills

• Familiarity with , web servers, load balancers, and CDN technologies such as Cloudflare.
• Experience in the utility and extreme weather messaging domain.
• Basic programming or scripting knowledge.
• Experience in SaaS platforms supporting enterprise customers.
• Knowledge of SMS messaging protocols is a bonus

What You'll Gain

• Hands-on experience with a cutting-edge communication platform used by leading enterprise customers.
• Opportunities to grow technical and customer engagement skills.
• A collaborative work environment with exposure to cross-functional teams.
• Competitive salary, benefits, and performance incentives.

Us-based Roles Only - Benefits

• Fully covered Medical, Dental, and Vision coverage for employees

• Cost share for dependents

• 401(K) plan with company match

• Fully covered STD/LTD
• Employee Assistance Program (EAP)

• Paid Maternity Leave

• 12 weeks of paid parental leave for birthing parent

• Paid Paternity Leave

• Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
• 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
• On-site gym available for free use in Denver, CO for employees based in the Denver area

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees-we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title: Product Support Officer

Job Summary

The Product Support Officer shall be responsible for providing strategic administrative and segment support to the CASA, Payments and Debit Cards business units. He/She shall also ensure that the RPD team has sufficient resources to meet its goals, and that the resources are used optimally.

Specific Duties & Responsibilities

• Oversees generation of regular reports and monitoring dashboards; analyzes the department's performance vs plan
• Manages project status and ensures compliance to plans; coordinates with external units to resolve issues
• Assists in monitoring and timely measurement of effectiveness of initiatives or campaigns

• Oversees budget development, management, and monitoring

• • Consolidates the OPEX / CAPEX budget for review before submission to FPAD
• Monitors BUDCOM action items
• Monitors Marketing budget for Products
• Workplace Complaints Management & Tracking
• Vendor Performance Review (VPRC) Checklist
• Oversees monitoring of audit, compliance and fraud items
• Budget development, management, and monitoring
• Reviews & summarizes consolidated budget for OPEX / CAPEX before submission to FPAD
• Monitors BUDCOM action items & Marketing budget for Products
• Monitors compliance to budget
• Monitors audit, compliance and fraud items

Other Details:

Rank: Junior Officer

Office Location: The Shops, BGC

Business Unit: CBS - Retail Deposits and Payment Products Division