1,573 Product Specialist jobs in the Philippines

Product Support Specialist

Mandaluyong, National Capital Region ₱40000 - ₱80000 Y Monee

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Job Description

SeaMoney is a part of Sea Group, a leading global consumer internet company. SeaMoney's mission is to better the lives of individuals and businesses in our region with financial services through technology. SeaMoney's offerings include mobile wallet services, payment processing, credit offerings, and related digital financial services and products. These are available in seven markets across Southeast Asia and Taiwan under various brands, including ShopeePay, SPayLater, and other brands.

Responsibilities:

  • Establish and maintain an issue ticketing system, manage user access and perform system configurations
  • Respond to system queries, perform troubleshooting, and conduct research to identify solutions to reported issues
  • Understand and resolve problems, ensuring timely resolution or escalation, and communicate progress promptly
  • Perform assessments to determine the priority and urgency of issue resolution
  • Report critical incidents to Risk and Compliance
  • Collaborate closely with the Product Managers to improve the system stability
  • Build and maintain strong relationships with stakeholders, including local counterparts and regional functions across the organization
  • Assist in conducting UATs if needed
  • Performs other functions that may be assigned from time to time

Requirements:

  • Bachelor's Degree / 4-Year Course Graduate preferably in Computer Science, Engineering or Information Technology
  • Have basic knowledge in IT (web, mobile, software, network), preferably 2-3 years of experience in the FinTech industry handling Production Support/Management
  • Previous experience with JIRA is a plus
  • Proficiency in both spoken and written English. Able to communicate complex business or technical information effectively
  • Strong analytical and troubleshooting skills
  • Demonstrated track record of getting things done in a fast-paced environment
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Product Support Specialist

Makati City, National Capital Region ₱900000 - ₱1200000 Y iRely-Philippines, Inc.

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Job Title: Product Support Specialist

Job Description:

We are seeking a dedicated Product Support Specialist to join our team. Will gather appropriate information to help diagnose the issue and work with the product team to ensure timely resolution. The Product Support Specialist must also communicate effectively and proactively with our customers to ensure rapid response and set the appropriate customer expectations.

  • This role will be required to work on U.S. EST time zone.
  • Position is Hybrid, requires 3 to 4 days working at our office in Makati City.

Key Responsibilities:

  • Respond promptly and accurately to customer inquiries and issues via multiple channels.
  • Collaborate closely with customers to troubleshoot software problems and offer practical solutions.
  • Diagnose and resolve software-related issues encountered by customers.
  • Maintain detailed records of customer interactions, reported issues, and resolutions within the ticket management system.
  • Document and track support cases to ensure timely follow-up and resolution.
  • Work collaboratively with the product team to identify, reproduce, and document product defects.
  • Provide workarounds to maintain system stability until permanent fixes are implemented.
  • Assist the product team in prioritizing bug fixes and product improvements based on customer impact.

Qualifications:

  • Strong problem-solving skills with a focus on customer satisfaction.
  • Excellent communication skills, both written and verbal.
  • Experience with ticket management systems and documentation.
  • Ability to work collaboratively with cross-functional teams.
  • Familiarity with software troubleshooting and defect management is a plus.
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Product Support Specialist

Taguig, National Capital Region ₱40000 - ₱60000 Y THOMSON REUTERS CORP PTE LTD - PHILIPPINE BRANCH

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Position Overview

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you

Join our team We are looking to add a new Product Support Specialist - Bilingual Spanish/English based in Upper Mckinley, Taguig City, Philippines that will focus on providing a quality product support service to customers of Thomson Reuters - Confirmation. 

About the Role

In this opportunity as Product Support Specialist - Bilingual Spanish/English, you will:

  • Act as point of contact for troubleshooting, diagnosis, and escalation of customer support queries and field staff related to all Confirmation products via phone, email or other media types as available.
  • Resolve all technical and service issues related to all Confirmation products utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual discretion to ensure outcomes of customer satisfaction and Thomson Reuters business success.
  • Accurately document all customer contacts, resolution steps, and gather customer feedback to enhance products and services.
  • Achieve all department assigned metrics.Report and escalate issues leading to recurring technical problems.
  • Continuously increase technical aptitude and customer service skills, as well as improve organizational performance by identifying efficiencies in workflow & introducing policy/procedure changes.
  • Develop or suggest Knowledgebase articles for internal and external users.
  • Create support documentation for troubleshooting, training, and other areas as needed.
  • Educate self and colleagues on new releases, test functionality and report on issues found during product releases.
  • Promote usage of our public help center to users to encourage self-help on support queries.
  • Provide customer service & technical assistance to customers via phone, e-mail, or other media types as assigned.
  • Troubleshoot and solve basic common user problems in real time, including navigation problems, browser-related issues.
  • Escalate top priority, production-critical issues.
  • Achieve quality and productivity metrics while providing an effortless customer experience.
  • Proactively learn new features and enhancements to existing products to effectively support existing users.

About You

You're a fit for the role of Product Support Specialist - Bilingual Spanish/English if your background includes:

  • Fluent written and verbal communication skills in Spanish and English
  • Minimum: 1 year experience in a customer-facing position or equivalent experience desired. 2- or 4-year technical degree preferred.
  • Experience in customer support via phones, emails, or in person.
  • Experience working with Microsoft Office suite.
  • Strong problem solving, analysis, design, and testing skills.
  • Quick learner, eager to leverage new technologies in a dynamic team environment.
  • Commitment to customers.
  • Proven experience owning issues to resolution.
  • Work as part of a team & independently in a dynamic, fast-paced environment.
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Product Support Specialist

₱1200000 - ₱2400000 Y Convey

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About Convey
At Convey, formerly Message Broadcast, we believe mobile technology and conversational decision logic have transformed how businesses and their customers communicate. Our mission is to help people have natural, engaging conversations with the brands they trust—when, how, and where they want.

For over 24 years, we've partnered with the world's most admired brands, ensuring they remain relevant and effective during the moments that matter most. By delivering automated and engaging conversations across voice, email, and text messaging channels, we empower businesses to connect with their customers seamlessly. Every day, millions of conversations are supported by our platform, helping businesses inform, enroll, educate, transact, confirm, and resolve, all while creating satisfied and loyal customers.

Position Overview
As a Product Support Specialist, you will be the frontline technical resource for our customers, ensuring timely resolution of issues and delivering exceptional service. You will provide technical support via our customer help desk, phone, email, and web portal, working closely with customers, engineering, and product teams to resolve problems and enhance customer satisfaction.

This role requires strong technical skills, including proficiency with APIs, SQL databases, troubleshooting application issues, and the ability to translate complex concepts into simple explanations for customers.

This position involves rotational shifts to provide 24x7 coverage, including weekends and holidays, as needed.

Key Responsibilities
Technical Support & Troubleshooting

  • Provide timely, accurate technical support to customers through multiple channels (Help Desk, phone, email, chat).
  • Diagnose and resolve complex issues involving APIs, SQL databases, messaging workflows, and application functionality.
  • Execute SQL queries to retrieve or update data as needed for troubleshooting or customer requests.
  • Troubleshoot integration issues between Convey's platform and customer systems.

Customer Interaction & Relationship Management

  • Serve as the primary point of contact for assigned customer inquiries.
  • Communicate in a professional, empathetic manner while building trust with customers.
  • Understand customer use cases and ensure optimal utilization of our products.

Escalation Management

  • Escalate unresolved technical issues to appropriate internal teams (Engineering, Product Development) with clear documentation.
  • Maintain communication with customers until resolution is confirmed.

Product Knowledge & Continuous Learning

  • Maintain deep expertise in Convey's products, services, and related technologies.
  • Stay up to date on API specifications, messaging protocols, and platform updates.

Documentation & Knowledge Sharing

  • Log all interactions, technical details, and resolutions in the ticketing system.
  • Contribute to customer-facing and internal knowledge base resources.

Collaboration & Feedback

  • Work with cross-functional teams to relay customer feedback and suggest product improvements.
  • Assist in onboarding and training new customers on best practices.

Proactive Support

  • Identify recurring issues and recommend preventative measures.
  • Contribute to process improvements that enhance customer experience and reduce incident volume.

Qualifications
Required Skills & Experience:

  • Bachelor's degree or equivalent relevant experience.
  • 3+ years of experience in technical or customer support within a software or SaaS company.
  • Strong technical troubleshooting skills, with experience in:
  • SQL databases (writing, running, and analyzing queries)
  • APIs and system integrations
  • Application and web server troubleshooting
  • Proficiency with ticketing and collaboration tools (e.g., Atlassian, Jira, Confluence, Zendesk).
  • Excellent communication skills — able to explain technical issues to non-technical audiences.
  • Strong organizational and time management abilities in a fast-paced environment.
  • Ability to work in rotational shifts and 24x7 support coverage.

Preferred Skills

  • Familiarity with , web servers, load balancers, and CDN technologies such as Cloudflare.
  • Experience in the utility and extreme weather messaging domain.
  • Basic programming or scripting knowledge.
  • Experience in SaaS platforms supporting enterprise customers.
  • Knowledge of SMS messaging protocols is a bonus

What You'll Gain

  • Hands-on experience with a cutting-edge communication platform used by leading enterprise customers.
  • Opportunities to grow technical and customer engagement skills.
  • A collaborative work environment with exposure to cross-functional teams.
  • Competitive salary, benefits, and performance incentives.

Us-based Roles Only - Benefits

  • Fully covered Medical, Dental, and Vision coverage for employees

  • Cost share for dependents

  • 401(K) plan with company match

  • Fully covered STD/LTD
  • Employee Assistance Program (EAP)
  • Paid Maternity Leave

  • 12 weeks of paid parental leave for birthing parent

  • Paid Paternity Leave

  • Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
  • 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
  • On-site gym available for free use in Denver, CO for employees based in the Denver area

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Product Support Specialist

₱900000 - ₱1200000 Y VenturEd Solutions

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Job Description

For more than 40 years, VenturEd Solutions has been supporting K-12 private and independent schools. We offer a comprehensive suite of software tools for admissions, enrollment, financial aid, tuition management, student information, communication, fundraising, and accounting. These tools empower schools to fulfill their missions and deliver exceptional educational experiences.

Our leading software seamlessly integrates all aspects of school management, contributing to overall school success.

Position Overview:

Sits within our customer support department and is responsible for all post-training customer support.

A good knowledge of educational organizations, how they record, store and use data as well as a clear understanding of GDPR compliance is required alongside a technical understanding of the products in order to assist customers with support cases.

A Day in the Life.

  • Answering all phone calls and emails from customers, who have completed training, within the time frame set out internally.
  • Aiming to resolve any issues on first contact where possible and managing customer expectations when this isn't possible.
  • Investigating, troubleshooting, diagnosing and solving web software / network / data import / message delivery issues
  • Talking customers through a series of actions to help resolve issues and where necessary aiding them remotely.
  • Software reparation and re-installation.

Qualifications:

  • Candidate must be at least College Level
  • Experience working in customer service (BPO)
  • Good customer facing presentation and interaction skills
  • Excellent communication both written and over the phone
  • Experience with CRM software - Salesforce
  • Ability to perform well during pressurized situations
  • Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
  • Demonstrate ability to learn and understand basic office software applications
  • Must be willing to Work in Cebu City with a midshift schedule.

What We Bring to the Table:

Growth Opportunities to help you advance in your career.

Achieve Work-Life Balance with a setup (hybrid).

Employee Engagement Activities to connect and grow with your team.

Complimentary HMO for you + 2 dependents from Day One—your health matters

Earn a 20% Night Shift Differential—your hard work deserves to be recognized.

Convertible Leave Credits.

Quarterly Performance Bonuses—because your efforts should be rewarded

Annual Merit Increase to recognize your dedication and growth.

Guaranteed Weekends Off—take time to relax and recharge.

*Terms & Conditions may apply

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Product Support Specialist

₱90000 - ₱120000 Y Ashby

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Hello I'm Laura, a Support Manager at Ashby. I'm excited to share that we're hiring a Product Support Specialist in the APAC region, specifically in the Philippines .

Please note: at this time, we are seeking Product Support Specialists to cover weekend shifts, as a tradeoff for a weekday. Our available shifts cover a Tuesday through Saturday schedule, or a Sunday through Thursday schedule. Occasional schedule changes may be required to accommodate holidays, coverage gaps, or business demands. You may let us know your preferred working hours in the application.
Over the past few years, we've built a team of Ashby experts who delight our customers with their keen attention to detail, deep product knowledge, and fast service. In joining us, you'd bring that same level of world-class support to our customers based in Europe and Asia.

In this role, you will spend a lot of time working directly with customers. Ashby's product encompasses a wide breadth, and is quite complex. In this role, you can expect to work on tickets requiring complex integration troubleshooting, to providing customers with detailed workflow instructions.

You'll Also Spend Time On Projects That Make The Work That We Do Better. Past Projects Our Team Has Taken On Include

  • Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team
  • Developing workflow automation allowing for better team cohesion and efficacy

As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication. These and other values we'll discuss in more detail during the interview process inform how we do the work.

You Should Apply If

  • You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product
  • You're curious—both in addressing customers and creating solutions that improve our workflows. You seek the answers beyond what's on the surface.
  • You have strong problem-solving skills. You're skilled at both defining the scope of a problem and creating a comprehensive solution.
  • You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way.
  • You prioritize ownership in finding solutions for customers. When given a problem, you proactively make decisions rooted in principled thinking to solve it.
  • You have offered B2B support to customers, ranging from Small Business through Enterprise organizations.

You Should Not Apply If

  • You avoid getting in the weeds of solving technical problems: each member of our support team is highly technical and capable of solving deeply complex tickets
  • You prefer to triage tickets swiftly; if tagging in Engineering early on (without attempting comprehensive solutions) is an exhale moment, this is likely not a great fit
  • You prefer to support a product you can know the ins and outs of quickly (such as a point solution) rather than a product that is rapidly evolving with quite a bit of surface area
  • You value in-office culture for motivation; this role is remote (given our office is in San Francisco) so we're seeking self-starters

About Ashby
We're building the next generation of enterprise software, and we're starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website:

We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are already work with amazing companies we're proud to partner with.

We've built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join

About Go To Market
We view our Support team as an extension of the product itself, one that ensures an optimal customer experience for customers ranging across all market segments. Here are a few points that should give you an idea of what it is like to work with us:

  • We spend a lot of time building best-in-class products since we believe a highly differentiated product is easier to sell.
  • We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers.
  • We strongly believe that small teams with very talented people and the right work environment deliver much better performance than teams with large headcount.

Interview Process

Role
Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

  • Intro Call with Recruiting - 30 Minutes
  • Take Home Assessment - 1 week to complete
  • Hiring Manager Interview Minutes
  • Virtual Onsite - 90 Minutes

Onboarding Process

Ashby is a highly complex product, and we invest a lot of time in ensuring our support team members are experts on the platform. Your first 30 days will primarily focus on learning the finer points of the products; you may not respond directly to a customer in that time but don't worry, you'll be plenty busy learning

Benefits

  • 10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
  • Unlimited PTO with four weeks is recommended per year. Expect "Vacation?" in our one-on-one agenda until you start taking it
  • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
  • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive
  • $100/month education budget with more expensive items (like conferences) covered with manager approval.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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Product Support Specialist

Makati City, National Capital Region ₱900000 - ₱1200000 Y GHD Pty Ltd

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Job Description

At GHD, we don't just believe in the power of commitment, we live and breathe it every day

That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.

Together with your colleagues, clients and partners, you can make an impact that is felt by all. See where your commitment could take you.

Who are we looking for?

We're looking for a Product Support Specialist to join our Products & Platforms team.

Duties and responsibilities include but not limited to:

  • Provide front-line application support to our clients
  • Monitor the queue for new service requests and issue reports and evaluating them to prioritize, troubleshoot, reproduce the issue, and ultimately communicate solutions or workarounds
  • Escalate client issues to other teams when necessary to get a resolution or workaround
  • Detect and flag incidents that are affecting or have the potential to affect multiple customers
  • Provide first contact support of incoming incidents or requests to the service desk via phone, web portal, email, and chat
  • Independently, and in collaboration with other teams, identify root cause(s) and diagnose as product and end user issues. Researching solutions through internal and external knowledgebase as needed
  • Reinforce SLAs to manage customer expectations
  • Identify and learn appropriate software used and supported at GHD Digital
  • Test fixes to ensure an incident has been adequately resolved
  • Identify client support trends and propose solutions to reduce call volumes, and provide suggestions for continuous improvement of the team. For example: documentation updates or new product features
  • Participate in incident discovery, response, and reporting which may occasionally require overtime

What you will bring to the team:

  • Minimum 1-3 years of experience in Customer service and support or similar role, ideally in a web-based software context
  • Knowledgeable in relevant software applications such as Microsoft Office Suite & collaboration products, MS Windows, and Service Desk tools such as Zendesk and Jira
  • Experience debugging and troubleshooting web applications
  • Working knowledge of web browsers and their general functions
  • Knowledgeable in ITIL Foundations principals
  • Experience working with municipal and other public sector organizations in North America
  • Proficiency in either Spanish or French languages
  • Knowledge of website and web application trends such as responsive design, structured data, SEO, analytics, accessibility, security etc
  • Familiarity with the software development lifecycle and SaaS business operations
  • Experience working with Jira, Confluence, HubSpot, or various digital task tracking tools

Work schedule:  Monday to Friday / 7:00 am to 4:00 pm, 8:00 am to 5:00 pm, 9:00 am to 6:00 pm or 11:00 am to 8:00 pm / Hybrid

This job offer can be based in Makati, Quezon City or Cebu.

Candidates must be a Filipino citizen or have the right to work in the Philippines.

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Come together and make a meaningful impact.

We bring our people together to create something bigger and solve some of the world's most complex problems. Come and experience the power of commitment and see strategy and ideas come to life when you join GHD.

Let's drive real change.

Our Pledge to You

At GHD, we don't just believe in the power of commitment, we live and breathe it every day.

That's why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.

See where your commitment could take you.

That's the #PowerOfCommitment

Who we are

GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.

The Power of Commitment is our brand promise. It's what makes us different. We are bound to our stated vision and determination to address humanity's most urgent needs: to make water, energy and urbanisation sustainable for generations to come.

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Product Support Specialist

₱456000 Y EPS

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Scope:

  • Coordinate with sales to ensure accurate and timely invoicing.
  • Attend to enquiries on product sales and stock availability.
  • Monitor customer accounts to track outstanding payments and follow up on overdue invoices.
  • Manage accounts receivables process from invoice generation to payment collection.
  • Prepare proposals related to relevant products for customers / distributors / dealers.
  • Communicate with Marketing / Factory for pricing, lead time and update sales information regularly.
  • Update pricing / brochures / templates of air compressors & related products.
  • Compile and provide sales reports.
  • Negotiate (within your authority limits) on behalf of the company for discount requests from distributors/dealers or customers while striving to maximize profit margin.
  • Prepare and submit item creations, order change for orders and create new customer accounts.
  • Maintain proper & systematic filings of sales project files, library, and technical materials.
  • Support reports requirement from management
  • Coordinate and arrange with customers sales related activities (e.g., user training, testing & commissioning etc.)
  • Support ad-hoc office administration for the sales & service department.

Requirements:

  • Minimum 3–5 years of experience in sales support, operations, or administrative roles within an industrial or manufacturing setting.
  • Hands-on experience with air compressors, spare parts, and related products is required.

Additional details:

  • 1 year contract, with possibility of renewal/absorption, depends to employee's performance
  • Onsite
  • Bays 8 and 9, ECH Plaza, No. 8006 Dr. A. Santos Ave., Brgy. BF Homes 1, Sucat, Paranaque, Manila, 1700

Job Type: Temporary

Contract length: 12 months

Pay: Php35, Php38,000.00 per month

Application Question(s):

  • Please share your Viber number. This will allow us to reach you easily and ensure the line is open at all times for updates.

Work Location: In person

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Product Support Specialist

₱40000 - ₱60000 Y REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.

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The Product Support Specialist I plays a vital role in delivering advanced technical support for customers using ThreatMetrix and Emailage products. This position is responsible for monitoring, troubleshooting, and escalating cases appropriately—whether assigned directly or taken from the support queue.

Technical Support – Email & Phone

Key Responsibilities:

Ø  Perform basic to intermediate troubleshooting steps and utilize internal tools to investigate, resolve, and document technical issues.

Ø  Provide high-quality support to both internal and external customers through phone and email.

Ø  Accurately log all customer interactions, research findings, and resolutions in Salesforce.

Ø  Assist customers with installation and walk through of product user interface and site navigation.

Ø  Provide login, search, usability, research and technical support for multiple proprietary products and services.

Ø  Escalate issues to second level teams or other appropriate teams when necessary.

Qualifications:

Ø  Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)

Ø  Technical course is preferred or a similar course.

Ø  Minimum of 5 years of Customer/Technical Support (pre/post sales) experience and desire to solve customer issues (Web Support/App Level 2 Support/etc.).

Ø  Great Customer-facing skills (email and phone).

Ø  Ability to multi-task; specifically, research and document customer inquiries while talking on the phone with customers. (talk and type simultaneously).

Ø  Understanding of the "internet"; basic networking, SSL Certificates & DNS.

Ø  Analytical and creative thinking skills while adhering to established process guidelines.

Ø  Excellent written and oral communication skills  in English.

Ø  Work in collaborative environment.

Additional Skills and Experience considered a bonus

Ø  Knowledge of database strategy, basic networks concepts (i.e. DNS, SSL certificates/privileges, SQL, etc.)

Ø  Has a background in using Putty/Postman/Grafana/SSL Shopper/Django/etc.

Why join us?

  • Competitive salary with annual increase and incentive
  • Career Development Programs
  • 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year
  • Comprehensive HMO for you and up to 4 Dependents
  • Day 1 HMO and Life and Accident Insurance
  • Flexible Retirement Plan
  • Hybrid Work Set up. IT equipment will be provided.
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Product Support Specialist

₱400000 - ₱600000 Y CreatorIQ

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Job Description

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn Austin, LA and NY, was named a 2024 Deloitte 2024 Technology Fast 500 winner, Leader by The Forrester New Wave: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2
Top 100 Fastest-Growing Products
and rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.
Be a Part of Our Dynamic Team and Transform the Industry Together

Product Support Specialist, Overnight Shift
CreatorIQ is seeking a Product Support Specialist to provide exceptional customer support and deliver outstanding experiences. What will set candidates apart are interpersonal skills and a strong affinity for people, as well as an aptitude for technical and customer support. You will join a dynamic and fast-paced environment and work with our most strategic customers.

The working hours for this role are Monday - Friday, 9am - 6pm PST
In this role, you'll get to:

  • Deliver Exceptional Customer Support

  • Provide timely support via in-app email, web meetings, and screenshares, guiding customers through complex issues with clarity and professionalism.

  • Educate customers on best practices, tips, and features to enhance their overall platform experience.

  • Resolve and Troubleshoot Technical Issues

  • Research, diagnose, and resolve a wide range of customer-reported problems, escalating when needed.

  • Assess issue severity and collaborate with internal teams to prioritize and implement solutions.

  • Collaborate Across Teams

  • Partner with various teams, including but not limited to Product, Engineering, and Customer Success teams, to resolve issues and improve processes.

  • Share actionable feedback with stakeholders to enhance platform functionality and customer satisfaction.

  • Contribute to Continuous Improvement

  • Identify recurring issues, trends, and opportunities for service and product improvements.

Who you are and what you'll need for this position:

  • Education: Bachelor's degree preferred (not required) or equivalent professional experience.
  • Adaptability: Ability to manage multiple priorities and adapt quickly in a dynamic, fast-paced environment.
  • Detail Orientation: Strong organizational skills with a focus on accuracy and thoroughness.
  • Technical Acumen: Previous experience providing technical support in a high-volume or fast-moving environment.
  • Problem-Solving Mindset: Demonstrated ability to troubleshoot complex issues, think strategically, and provide creative solutions.
  • Communication Skills: Exceptional verbal and written communication abilities, with the talent to translate technical/internal terminology into clear, customer-friendly language.
  • Collaboration: A team player with a professional, approachable, and friendly demeanor who works effectively across departments.
  • Independence & Time Management: Ability to work independently while managing time and tasks efficiently.
  • Customer-Centric Approach: Patience and empathy when engaging with clients to ensure timely and accurate resolutions.
  • Tools & Systems Knowledge: Experience using ticketing and project management platforms such as Zendesk and Jira.
  • Bonus Skills:

  • Exposure to SaaS platforms or influencer/creator economy tools.

  • Familiarity with major social platforms, including experience authenticating accounts and understanding integrations, is a plus.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply CreatorIQ is a place where everyone can grow.

Who we are:
CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world's most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ's platform to drive real business results across their influencer marketing ecosystems. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.

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