663 Product Demonstrations jobs in the Philippines

Job Overview:

Support the implementation, management and optimization of the CDEP. Responsible for ensuring process and policy adherence in the CDEP usage. Assist in the campaign execution, and providing insights to enhance customer engagement and marketing communication effectiveness

Key Responsibilities:

• Campaign Execution Support: Assist in audience building or customer segmentation, setting up and deploying personalized customer engagement campaigns. Coordinate with business units to ensure smooth execution of engagement campaigns.
• Platform Operations and Technical User Support: Support the maintenance and optimization of the CDEP platform. Assist business units in navigating the platform and utilizing its features. Provide documentation and refresher courses.
• Compliance & Governance: Ensure customer data handling aligns with the Data Privacy Act and internal governance policies. Monitor data usage and report any inconsistencies or security concerns.

Qualifications:

• Bachelor's degree in Marketing, Technology, Data Analytics, Business, or related fields.
• 2+ years of experience in CRM or digital marketing
• 2+ years experience in retail, loyalty programs, or e-commerce
• Strong communication and stakeholder management skills.
• Strong attention to detail and data accuracy.
• Analytical mindset with a willingness to learn and apply new data-driven strategies

The Coplogic Telesales/Customer Engagement Representative is primarily involved in managing direct contact with customers or clients particularly Law Enforcement Agencies in the US to acquire the LexisNexis Coplogic Suite of Solutions or develop existing business or accounts. He/She is responsible in accomplishing the entire Sales Stages/process from Lead Generation, Prospecting, Sales Presentations/Demos, Opportunity Creation, Deliver Contracts, Project Creation to Closing Sales/Deals and Account Management.

Accountabilities:

• Initiate Outbound sales contact directly to prospective or assigned call lists to schedule qualified demonstrations, meetings, build pipeline, and produce real business opportunities and convert sales in accordance with approved sales management guidelines.
• Prospect for new business from the assigned call lists/leads through cold calling and following up with prospects as previously identified.
• Identify qualified prospects and navigate police agency website to identify key decision makers and influencers.
• Keep accurate records in computer-based tracking systems like Salesforce or other required tools/applications and build client/customer profiles by updating client information and managing sensitive client and prospect data.
• Learn, understand, and apply the LexisNexis value proposition and our world-class business processes.
• Master all phases of training and development program
• Report directly to REPH Team Supervisor with the guidance of Operations Manager
• Work closely with Business Unit Partners and REPH Implementations and Sales Support/Account Setup Teams to complete the entire Sales stages, Implementation, Fulfillment and Account Setup following the process and quality guidelines.
• May have an individual or team sales quota and is likely to have a target earnings bonus or sales incentive opportunity
• Perform other tasks/projects as assigned by the immediate superior.

Qualifications:

• Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
• 2 years of BPO or related industry experience either in sales or customer service
• Great listener, quick thinker, and the ability to work independently and as a team
• Experience in a B2B, and outbound calls environment preferred
• Salesforce experience is a plus but not required
• Strong oral and written communication skills
• Must be willing to support international market (nightshift)

Why join us?

• ₱50,000 signing bonus
• Experience the perfect blend of work-life balance with our hybrid setup: work from home with occasional onsite visits (4-6 times a month onsite)
• 24 annual PTOs
• Abundant learning and development opportunities
• HMO coverage from day 1 (for you and up to 4 dependents)
• Life and accident insurance for employees from day 1
• Competitive compensation package with annual merit increases, and commission plan
• Flexible Retirement Plan

Job role

• To design and implement customer engagement activities to encourage positive customer experience
• Identify and define customer success metrics for monitoring and evaluation
• Keep abreast of customer centric practices especially in the microinsurance landscape
• Conduct end-to-end customer-focused research to identify and address pain points

Qualifications

• Bachelor of Arts or Sciences major in Communication Research, Social Sciences, Development Studies, Development Communication
• Preferably with at least 1 year of experience in Customer Experience Research or Customer Engagement
• Proficient in the use of Microsoft Office
• Ability to communicate in Bisaya is an advantage

Job Type: Full-time

Work Location: In person

We are looking for a friendly, reliable, and detail-oriented Customer Service Representative to provide exceptional support to our customers. The ideal candidate will be the first point of contact, handling inquiries, resolving issues, and ensuring a positive customer experience that reflects our brand values.

DUTIES AND RESPONSIBILITIES

· Assist in responding to customer inquiries through social media, email, chat, or in-store.

· Provide friendly, knowledgeable, and timely support.

· Collect feedback from customers to understand needs and improve service.

· Maintain accurate customer records and engagement logs.

· Support reporting on customer satisfaction and engagement metrics.

· Assist in day-to-day administrative tasks related to customer support.

QUALIFICATIONS

· Currently pursuing a degree in Marketing Communications, or in a similar field.

· Excellent written and verbal communication skills are essential for creating content and interacting with team members.

· Strong analytical skills to interpret data and identify trends.

· Familiarity with social media platforms

· Ability to multitask, prioritize, and work under pressure.

Job Type: OJT (On the job training)

Contract length: 6 months

Work Location: In person

Makes outbound sales contact (including cold calling) and pursues sales leads to develop a portfolio of buying customers. Accepts orders, closes sales, maintains customer records and completes required documentation. Identifies and qualifies prospective customers and records sales prospecting activity in computer-based tracking systems. May have an assigned product line that may overlap other sales teams' territories. May have an individual or team sales quota and is likely to have a target earnings bonus or sales incentive opportunity. Works with territory/account, product/services or sales process with limited complexity. Has limited direct contact with clients and no authority/opportunity to set and negotiate product/service terms. Typically requires a college or university degree or the equivalent work experience and has general awareness of business, financials, products/services and the market.

Accountabilities:

• Responsible for contacting customers twice during their yearly subscription to Elsevier products.
• The Customer Engagement Analyst shall help the Sales team gauge their total hold of their jurisdictions in terms of risk rating, need for follow-ups, assess the customer's chances of renewal and solve any blockers if necessary, by providing a thorough and descriptive report.
• This role requires someone to be sensitive and familiar with tones that denotes sarcasm or commendation whether via email or phone calls.
• The Customer Engagement Analyst is expected to uncover ongoing and potential challenges by flagging the point of contact or account manager as necessary. Submit reports on a timely basis as prescribed.
• The Customer Engagement Analyst should hit or exceed the required number of contacted leads per month. One must be creative and diligent in creating a variety of email and voicemail templates. This role should also be adept with time zones and must have a good sense of timing when making calls.

Key Responsibilities

• Manage and organize CRM database (data entry, cleanup, updates)
• Build CRM workflows and automation for lead nurturing
• Create and execute CRM campaigns
• Track lead flow from start to finish
• Ensure all leads are contacted and followed up
• Send calendar links and schedule appointments
• Tag and categorize leads correctly
• Monitor team CRM usage and provide guidance
• Handle basic admin and scheduling tasks
• Generate CRM reports and performance updates

Qualifications

• Good English communication (written and verbal)
• Experience in CRM platforms (GoHighLevel, HubSpot, Zoho, etc.)
• Proficient in spreadsheets (Excel/Google Sheets) and Mailchimp
• Knowledge of social media/email marketing tools is a plus
• Detail-oriented, organized, and tech-savvy
• Experience in Broker Kit is a plus

How to Apply

Visit: - Choose "CRM Manager" position (if not on the listings, choose "others") - Finish the form

Don't forget to pick "Charlotte Sphere" as your referral

Note: Sphere Rocket is not your employer or recruiter. Clients make the hiring decisions—we simply connect you with them.

We're looking for a proactive and organized
Customer Engagement Specialist
to manage ongoing customer relationships, follow-up sequences, and outreach initiatives. This role is ideal for someone who thrives on communication, consistency, and building meaningful connections with clients.

You'll be the bridge between new leads, existing clients, and the internal team—ensuring follow-ups, updates, and opportunities are handled with professionalism and care.

Job Highlights

Hourly Rate: The equivalent of $4.3 USD per hour in the applicant's local currency

Number of Paid Hours Per Week:

Schedule: 9AM - 6PM EST (40 paid hrs a week, 1 hr unpaid break)

Work Arrangement: Work from home

Contract: Independent Contractor

Side Note:
Since this is a permanent work-from-home position and the arrangement is that of an "Independent Contractor," the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Responsibilities

Follow-Up Sequence Management

• Follow-up once order has been received — check how things are.
• Follow-up on quotes that are up to $500 (representing approximately 60%-70%).
• Follow-up with new leads.
• Existing customers who are inactive — book a call with Edward.
• Let existing customers know of new equipment — book a meeting with Edward to see benefits.
• Execute a one-week follow-up cycle for various client segments:
• Day 1:
  Make the first call attempt. If voicemail, send an immediate follow-up email. If connected, qualify the client and send an introductory email.
• Day 3:
  Make the second call attempt. If voicemail, send a brief follow-up email.
• Day 5:
  Make the third call attempt. If voicemail, send a final email encouraging engagement.
• Day 7:
  Send a final summary email (if no response) outlining the company's capabilities and inviting them to connect.
• Additional task – lead generation (via LinkedIn, etc.)

Client Segments

• Contacts who received a quote but have not proceeded with it.
• Past clients who have been inactive for 90 days or more.
• New potential leads who have not yet interacted.

Client Communication

• Follow a provided phone script during calls to qualify contacts.
• Update and maintain client data and interaction notes in Zoho CRM.

Quality Assurance and Surveys

• Conduct QA calls for ongoing projects.
• Make post-shipment Customer Experience survey calls to gather feedback.

Additional Duties

• Assist with other client outreach and calling responsibilities as needed.

Requirements

● Proven experience in customer service, virtual assistance, or a related role.

● Excellent verbal and written communication skills.

● Familiarity with CRM systems (experience with Zoho CRM is a plus).

● Strong organizational skills and ability to manage multiple tasks effectively.

● Professional phone demeanor and ability to build rapport with clients.

● Self-motivated and able to work independently in a remote environment.

Independent Contractor Perks

Permanent work from home

Immediate hiring

Steady freelance job

Reminder

Apply directly to the link provided; you will be redirected to BruntWork's Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.

APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

About FWD Life Philippines

FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

For more information, please visit 

1 > Statistics > Life > 2022 > Based on Paid-Up Capital

2 > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent

The Customer Engagement Lead is responsible for overseeing the closed loop feedback process, including analyzing, investigating, and addressing customer feedback. This role involves collaborating with internal teams and fostering strong customer relationships.

They also engage with both internal and external stakeholders to create a more customer-centric culture and deliver meaningful customer engagement initiatives that promote loyalty, retention, and a more positive customer experience.

Customer Communication

• Conduct targeted closed loop feedback interactions with customers to address negative feedback, gather deeper context, and work toward resolution.

• Ensure accurate capture of customer feedback and insights for reporting and analysis

Collaboration and Business Improvement

• Collaborate with cross-functional teams to address issues identified through CLF

• Analyze trends, identify root causes, and provide recommendations focused on next issue avoidance and outer loop improvements to strengthen processes, products, and policies

Internal Engagement

• Promote a customer-centric mindset within the organization by sharing insights and facilitating discussions

External Engagement

• Support and participate in initiatives that build stronger relationships with customers and enhance loyalty

Job Quaifications:

• Should be a college graduate of business or any related course.
• LOMA ALMI or ACS is a plus
• 3 years in a customer service environment dealing with escalated customer complaints. CX/VOC experience is a plus
• Experience: (Provide minimum experience level requirement for the role. e.g. professional, special training and equivalencies.
• 3-5 years of experience in customer service or customer experience roles with exposure to closed loop feedback/customer recovery
• Strong analytical and problem-solving skills, with ability to identify patterns and root causes
• Excellent communication and interpersonal skills, capable of engaging with both customers and internal stakeholders
• Experience facilitating customer-centric initiatives and driving cross-functional collaboration is an advantage

Privacy Notice

Your privacy is a priority for FWD.  The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

FWD has partnered with Talocity Instasolutions Private Limited ("Talocity") to manage the initial filtering of candidate's profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform.  The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process.  Shortlisted candidates will then be contacted by FWD for the face-to-face interview.

About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

About FWD Life Philippines
FWD Life Insurance Corporation (FWD Life Philippines) launched its commercial operations in September 2014. As of end-2022, FWD Life Philippines ranks 3rd and 6th in terms of Paid-up Capital(1) and New Business Annual Premium Equivalent(2), respectively.

For more information, please visit  

1 > Statistics > Life > 2022 > Based on Paid-Up Capital

2 > Statistics > Life > 2022 > Based on New Business Annual Premium Equivalent

The Customer Engagement Lead is responsible for overseeing the closed loop feedback process, including analyzing, investigating, and addressing customer feedback. This role involves collaborating with internal teams and fostering strong customer relationships.

They also engage with both internal and external stakeholders to create a more customer-centric culture and deliver meaningful customer engagement initiatives that promote loyalty, retention, and a more positive customer experience.

Customer Communication

• Conduct targeted closed loop feedback interactions with customers to address negative feedback, gather deeper context, and work toward resolution.

• Ensure accurate capture of customer feedback and insights for reporting and analysis

Collaboration and Business Improvement

• Collaborate with cross-functional teams to address issues identified through CLF

• Analyze trends, identify root causes, and provide recommendations focused on next issue avoidance and outer loop improvements to strengthen processes, products, and policies

Internal Engagement

• Promote a customer-centric mindset within the organization by sharing insights and facilitating discussions

External Engagement

• Support and participate in initiatives that build stronger relationships with customers and enhance loyalty

Job Quaifications:

• Should be a college graduate of business or any related course.
• LOMA ALMI or ACS is a plus
• 3 years in a customer service environment dealing with escalated customer complaints. CX/VOC experience is a plus
• Experience: (Provide minimum experience level requirement for the role. e.g. professional, special training and equivalencies.
• 3-5 years of experience in customer service or customer experience roles with exposure to closed loop feedback/customer recovery
• Strong analytical and problem-solving skills, with ability to identify patterns and root causes
• Excellent communication and interpersonal skills, capable of engaging with both customers and internal stakeholders
• Experience facilitating customer-centric initiatives and driving cross-functional collaboration is an advantage

Privacy Notice
Your privacy is a priority for FWD.  The Company keeps your personal information with us in confidence. To know more about how we process your information, kindly refer to our FWD Recruitment Privacy Notice.

FWD has partnered with Talocity Instasolutions Private Limited ("Talocity") to manage the initial filtering of candidate's profiles through video interviews, social profile mapping, and video analytics using artificial intelligence engine that is offered within the Talocity platform.  The platform evaluates the candidate on the five well-known dimensions as per OCEAN Personality Model that influence occupational success and help understand workplace behavior. For more information, please refer to Talocity Privacy Policy.

When you apply, FWD will share your name, phone number and email address to Talocity to contact you and conduct the initial screening and profiling process.  Shortlisted candidates will then be contacted by FWD for the face-to-face interview.