1,766 Product Assistance jobs in the Philippines
Help Desk Representative
NCR Atleos
Posted 23 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service
National Capital Region, National Capital Region
Peridou Inc.
Posted 4 days ago
Job Viewed
Job Description
Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
This advertiser has chosen not to accept applicants from your region.
1
Customer Service
Pampanga, Pampanga
Global Support
Posted 7 days ago
Job Viewed
Job Description
An outsourcing company provides business process or other operational tasks to a third-party company or individual, allowing the original company to focus on its core competencies. This practice can lead to cost savings, access to specialized skills, and increased efficiency
This advertiser has chosen not to accept applicants from your region.
2
Customer Service
Laguna, Laguna
Anytime Cleaners Corp.
Posted 15 days ago
Job Viewed
Job Description
Aim of Role
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service
Pasig, Palawan
PhStack
Posted today
Job Viewed
Job Description
Customer service Representative/One Day Process
Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer.
**Benefits**:
Up to Php 27,000 salary
- Plus allowances / Plus 10K Sign-on BONUS
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities ( willing to go onsite for interview)
**QUALIFICATIONS**:
**Requirements**:
- At least HS/SHS graduate with diploma
- With at least 6 months of BPO experience
- Strong communication skills, both written and verbal
- Ability to multi-task, prioritize, and meet timelines on deliverables
- Proficient in Microsoft Office
- Willing to work onsite in Bridgetowne, Pasig City
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flextime
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer.
**Benefits**:
Up to Php 27,000 salary
- Plus allowances / Plus 10K Sign-on BONUS
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities ( willing to go onsite for interview)
**QUALIFICATIONS**:
**Requirements**:
- At least HS/SHS graduate with diploma
- With at least 6 months of BPO experience
- Strong communication skills, both written and verbal
- Ability to multi-task, prioritize, and meet timelines on deliverables
- Proficient in Microsoft Office
- Willing to work onsite in Bridgetowne, Pasig City
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flextime
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
4
Customer Service
GDV Business Services Co.
Posted today
Job Viewed
Job Description
ONE OF THE LARGEST BPO COMPANY IS CURRENTLY HIRING MULTIPLE SITES ARE CURRENTLY HIRING AND IN NEED OF AGENTS FOR OUR INTERNATIONAL ACCOUNTS
**BASIC QUALIFICATIONS**:
*possible 1 DAY ONSITE PROCESS
*At least 18 years old
*Accepting Non-BPO / No BPO experience with excellent communication skills.
- We do have DAYSHIFT
*Completed Senior High School or High School graduate of the old curriculum
*Can WORK ONSITE and START ASAP.
*With at least 6 months of call center experience.
*Fresh graduate is accepted here
*Graduate with BPO experience is advantage
- up to 25,000 monthly salary package
Just CLICK THE BUTTON TO APPLY and submit your updated resume.
**Salary**: Php17,000.00 - Php25,000.00 per month
**Benefits**:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
**BASIC QUALIFICATIONS**:
*possible 1 DAY ONSITE PROCESS
*At least 18 years old
*Accepting Non-BPO / No BPO experience with excellent communication skills.
- We do have DAYSHIFT
*Completed Senior High School or High School graduate of the old curriculum
*Can WORK ONSITE and START ASAP.
*With at least 6 months of call center experience.
*Fresh graduate is accepted here
*Graduate with BPO experience is advantage
- up to 25,000 monthly salary package
Just CLICK THE BUTTON TO APPLY and submit your updated resume.
**Salary**: Php17,000.00 - Php25,000.00 per month
**Benefits**:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
5
IT Help Desk Associate
Manila, Metropolitan Manila
BroadPath Healthcare Solutions
Posted 9 days ago
Job Viewed
Job Description
**Overview**
The **IT Help Desk Associate** represents BroadPath IT and BroadPath as a whole. Your fellow BroadPathers and BroadPath customers will call upon you to help them though an issue, request, or to reach the right person in the organization. Our workforce primarily works from home; therefore, you will need to be adept at providing remote IT support.
If you enjoy challenges and interacting with people, this position may be for you!
**Responsibilities**
+ Provides first level frontline IT support from phone, email, portal and chat or in-person
+ Responsible in IT Support ticket creation following set guidelines, and required documentation
+ Performs ticket triaging which involves categorizing and managing support ticket's priority based on urgency and impact
+ Responsible in assigning IT tickets to responsible IT groups based on ticket category
+ Performing remote troubleshooting through diagnostic techniques and pertinent questions
+ Determines the most effective solution based on the issue and details provided
+ Responsible in directing unresolved issues to the next level of support personnel
+ Provides accurate information on IT products or services
+ Accurately and completely documenting tickets by following defined guidelines
+ Conducting follow-up tasks and updating customer status and information
+ Handles IT Support calls, emails, chats in a calm, respectful, assertive and timely manner
+ Resolves tickets within SLA
+ Amenable to work on a shifting schedule day or night on weekdays, weekends and holidays
+ Will support BroadPath Onboarding
+ Needs to have Internet download speed of 25Mpbs and upload speed of 10Mbps
+ Amenable to work remotely if required
**Qualifications**
+ 1-2 years of IT Support experience
Preferred Experience
+ Customer service skills
+ English communication skills both in writing and voice support
+ Problem Solving
+ Willingness to Learn
+ Time Management
+ Microsoft Windows OS, Office Suite, 365 Admin Center, Teams, SharePoint, Azure, and Active Directory
+ ITSM, SysAid
+ TeamViewer
+ Avaya One X, Five9, Genesys PureCloud, Amazon Connect, Nextiva, InContact
+ Basic laptop/desktop diagnostics
+ Basic network and connectivity
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._
The **IT Help Desk Associate** represents BroadPath IT and BroadPath as a whole. Your fellow BroadPathers and BroadPath customers will call upon you to help them though an issue, request, or to reach the right person in the organization. Our workforce primarily works from home; therefore, you will need to be adept at providing remote IT support.
If you enjoy challenges and interacting with people, this position may be for you!
**Responsibilities**
+ Provides first level frontline IT support from phone, email, portal and chat or in-person
+ Responsible in IT Support ticket creation following set guidelines, and required documentation
+ Performs ticket triaging which involves categorizing and managing support ticket's priority based on urgency and impact
+ Responsible in assigning IT tickets to responsible IT groups based on ticket category
+ Performing remote troubleshooting through diagnostic techniques and pertinent questions
+ Determines the most effective solution based on the issue and details provided
+ Responsible in directing unresolved issues to the next level of support personnel
+ Provides accurate information on IT products or services
+ Accurately and completely documenting tickets by following defined guidelines
+ Conducting follow-up tasks and updating customer status and information
+ Handles IT Support calls, emails, chats in a calm, respectful, assertive and timely manner
+ Resolves tickets within SLA
+ Amenable to work on a shifting schedule day or night on weekdays, weekends and holidays
+ Will support BroadPath Onboarding
+ Needs to have Internet download speed of 25Mpbs and upload speed of 10Mbps
+ Amenable to work remotely if required
**Qualifications**
+ 1-2 years of IT Support experience
Preferred Experience
+ Customer service skills
+ English communication skills both in writing and voice support
+ Problem Solving
+ Willingness to Learn
+ Time Management
+ Microsoft Windows OS, Office Suite, 365 Admin Center, Teams, SharePoint, Azure, and Active Directory
+ ITSM, SysAid
+ TeamViewer
+ Avaya One X, Five9, Genesys PureCloud, Amazon Connect, Nextiva, InContact
+ Basic laptop/desktop diagnostics
+ Basic network and connectivity
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._
This advertiser has chosen not to accept applicants from your region.
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6
Help Desk Support Specialist
Cloudstaff
Posted today
Job Viewed
Job Description
Job Description
A Help Desk Specialist is to oversee our support team in providing exemplary support
to our clients partners. You are responsible for supporting, and leading your team. You will
also be required to manage ticket escalation and resolve any escalated issues.
To be successful as a Help Desk Specialist you should have excellent interpersonal and
conflict management skills. Ultimately, a top-notch Help Desk Specialist should be able to
ensure that our clients receive professional and efficient technical support.
Working Hours
HOURS ARE NOT NEGOTIABLE
- Working Hours for the Support Specialist I Role will be 9AM-6PM Eastern Standard
Time during the 60 day training cycle.
- After the 60 day training cycle is complete, the working hours will transition to 2 shifts
that the Team Member can choose from or be assigned to as needed by REPLI:
2PM - 11PM Eastern Standard Time
10PM - 7AM Eastern Standard Time.
- The Support Specialist I Role will require the Team member to work Mon-Fri during the 60 day training cycle and then will transition to Mon-Thu + Sat after the 60 day training cycle concludes.
**Responsibilities**:
- Serving as the first point of contact for customers seeking technical assistance over
- Performing remote troubleshooting through diagnostic techniques and pertinent
questions
- Determining the best solution based on the issue and details provided by customers
- Serve as the first point of contact for customers seeking technical assistance over the
- Perform remote troubleshooting through diagnostic techniques and pertinent
questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on procedures
Qualifications And Requirements
**Requirements**:
- Associate's degree in computer science, information technology, or a related
experience in the field.
- At least two years of experience as a Help Desk Specialist or in a technical support role.
- Strong technical background.
- Strong analytical and troubleshooting skills.
- Ability to work under pressure.
- Strong leadership and people management skills.
- Strong customer service skills.
**Professional Development & Career Path**:
- Before being considered for a promotion, time spent in this role will average 1-3 years
- Before being considered for a promotion, you must have completed all annual reviews
and have approval from your direct report manager.
- The role beyond this position is the Help Desk Specialist I
**Job Description**:
A Help Desk Specialist is to oversee our support team in providing exemplary support
to our clients partners. You are responsible for supporting, and leading your team. You will
also be required to manage ticket escalation and resolv
A Help Desk Specialist is to oversee our support team in providing exemplary support
to our clients partners. You are responsible for supporting, and leading your team. You will
also be required to manage ticket escalation and resolve any escalated issues.
To be successful as a Help Desk Specialist you should have excellent interpersonal and
conflict management skills. Ultimately, a top-notch Help Desk Specialist should be able to
ensure that our clients receive professional and efficient technical support.
Working Hours
HOURS ARE NOT NEGOTIABLE
- Working Hours for the Support Specialist I Role will be 9AM-6PM Eastern Standard
Time during the 60 day training cycle.
- After the 60 day training cycle is complete, the working hours will transition to 2 shifts
that the Team Member can choose from or be assigned to as needed by REPLI:
2PM - 11PM Eastern Standard Time
10PM - 7AM Eastern Standard Time.
- The Support Specialist I Role will require the Team member to work Mon-Fri during the 60 day training cycle and then will transition to Mon-Thu + Sat after the 60 day training cycle concludes.
**Responsibilities**:
- Serving as the first point of contact for customers seeking technical assistance over
- Performing remote troubleshooting through diagnostic techniques and pertinent
questions
- Determining the best solution based on the issue and details provided by customers
- Serve as the first point of contact for customers seeking technical assistance over the
- Perform remote troubleshooting through diagnostic techniques and pertinent
questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on procedures
Qualifications And Requirements
**Requirements**:
- Associate's degree in computer science, information technology, or a related
experience in the field.
- At least two years of experience as a Help Desk Specialist or in a technical support role.
- Strong technical background.
- Strong analytical and troubleshooting skills.
- Ability to work under pressure.
- Strong leadership and people management skills.
- Strong customer service skills.
**Professional Development & Career Path**:
- Before being considered for a promotion, time spent in this role will average 1-3 years
- Before being considered for a promotion, you must have completed all annual reviews
and have approval from your direct report manager.
- The role beyond this position is the Help Desk Specialist I
**Job Description**:
A Help Desk Specialist is to oversee our support team in providing exemplary support
to our clients partners. You are responsible for supporting, and leading your team. You will
also be required to manage ticket escalation and resolv
This advertiser has chosen not to accept applicants from your region.
7
Analyst - Facilities Help Desk
Taguig, National Capital Region
JLL
Posted today
Job Viewed
Job Description
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
**The Facilities Help Desk Analyst shall be responsible for**:
Answer all incoming calls from multi-client portfolio.
Ensure that requests are addressed in an expeditious manner.
Analyze caller's needs and is empowered to implement the best strategy to respond in order to ensure superior customer satisfaction.
Resolves and co-ordinates the resolution of customer issues.
Measure costs against established service provider guidelines.
Verify and track work orders to completion.
Approve invoices, arrange payment, interface with AP department and manage vendor payment queries
Continually build customer relations with client personnel.
HELPDESKs must have the most positive impact on their clients through their ability to:
Problem solve and discern between the symptoms of the problem and the root cause.
Work under pressure and with tight deadlines.
Convey their commitment to customer satisfaction over the telephone.
Take ownership for the ultimate resolution of the customer's problem.
Be proactive and take initiative to find the best solution to the problem.
Determine when to escalate critical works or issues that cannot be resolved without further assistance.
Decisions need to be made in property and facilities management concerning:
Performance Measurement Tracking.
Subcontractor Management and Negotiations.
Information Systems Applications.
Contract Documentation.
Ability to capture information in system whilst continuing conversation with client.
Accounts Payable knowledge useful
Previous experience in property management - understand difference between Landlord and tenant responsibility, knowledge of commercial lease.
Ability to administer service agreements and interpret lease documents.
**Remain calm in emergency e.g.**: Fire, bomb threat.
An important part of the role is to assist with the training of other new Helpdesks in the team through the use of a buddy system.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
**The Facilities Help Desk Analyst shall be responsible for**:
Answer all incoming calls from multi-client portfolio.
Ensure that requests are addressed in an expeditious manner.
Analyze caller's needs and is empowered to implement the best strategy to respond in order to ensure superior customer satisfaction.
Resolves and co-ordinates the resolution of customer issues.
Measure costs against established service provider guidelines.
Verify and track work orders to completion.
Approve invoices, arrange payment, interface with AP department and manage vendor payment queries
Continually build customer relations with client personnel.
HELPDESKs must have the most positive impact on their clients through their ability to:
Problem solve and discern between the symptoms of the problem and the root cause.
Work under pressure and with tight deadlines.
Convey their commitment to customer satisfaction over the telephone.
Take ownership for the ultimate resolution of the customer's problem.
Be proactive and take initiative to find the best solution to the problem.
Determine when to escalate critical works or issues that cannot be resolved without further assistance.
Decisions need to be made in property and facilities management concerning:
Performance Measurement Tracking.
Subcontractor Management and Negotiations.
Information Systems Applications.
Contract Documentation.
Ability to capture information in system whilst continuing conversation with client.
Accounts Payable knowledge useful
Previous experience in property management - understand difference between Landlord and tenant responsibility, knowledge of commercial lease.
Ability to administer service agreements and interpret lease documents.
**Remain calm in emergency e.g.**: Fire, bomb threat.
An important part of the role is to assist with the training of other new Helpdesks in the team through the use of a buddy system.
What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
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Customer Service Representative
Sapient Global Services
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro sites!
br>Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY!
Job Responsibilities:
•Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution. < r>•Update and maintain accurate records of customer interactions, transactions, and order details in the system. < r>•Stay updated on company policies, procedures, and services to provide accurate information to customers < r>•Contribute to a positive and collaborative team environment. < r>
WHAT CAN WE OFFER?
•Competitive Salary < r>•Opportunity for rapid career growth for Top Performers < r>•HMO with 2 free beneficiaries on Day One < r>•Shift Schedule (Day shift/Mid shift/Night shift) < r>•Pioneer, Non-voice, and Easy Accounts Available < r>•Free Coffee and Biscuits in the office < r>•Retirement/Life Insurance for Qualified Staff < r>•Incentives and Signing Bonuses and other Premium Benefits for you to enjoy. < r>
THIS IS FOR AN ONSITE WORK SET UP
br>Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY!
Job Responsibilities:
•Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution. < r>•Update and maintain accurate records of customer interactions, transactions, and order details in the system. < r>•Stay updated on company policies, procedures, and services to provide accurate information to customers < r>•Contribute to a positive and collaborative team environment. < r>
WHAT CAN WE OFFER?
•Competitive Salary < r>•Opportunity for rapid career growth for Top Performers < r>•HMO with 2 free beneficiaries on Day One < r>•Shift Schedule (Day shift/Mid shift/Night shift) < r>•Pioneer, Non-voice, and Easy Accounts Available < r>•Free Coffee and Biscuits in the office < r>•Retirement/Life Insurance for Qualified Staff < r>•Incentives and Signing Bonuses and other Premium Benefits for you to enjoy. < r>
THIS IS FOR AN ONSITE WORK SET UP
This advertiser has chosen not to accept applicants from your region.
9