1,287 Process Support jobs in the Philippines

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT HAVE PRIOR EXPERIENCE AS AN OFFICE MANAGER OR IN HANDLING ADMINISTRATIVE TASKS***

About the Company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.

Different brands use Aidey's diverse services which include Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e-commerce, hospitality, and services industries use Aidey's services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the Client:

The client empowers small HVAC contractors by giving them access to experienced office managers enhanced by AI technology. We're revolutionizing how small HVAC businesses manage their operations, providing them with top-tier office expertise that was previously out of reach due to cost or availability constraints. Our unique model allows skilled office managers to support multiple businesses efficiently, maximizing their impact in the industry.

About the Position:

We're seeking a detail-oriented Process Support Executive to provide remote support to our US-based HVAC office managers. The ideal candidate will help process administrative tasks, manage documentation, and assist with customer service functions on higher-level strategic support.

Responsibilities:

• Create and process invoices for HVAC services and equipment
• Prepare and submit equipment warranty registrations for customers
• Complete and file rebate paperwork for energy-efficient installations
• Create engaging social media content for HVAC businesses
• Assist office managers with administrative tasks and documentation
• Maintain accurate records and follow established procedures
• Coordinate with U.S.-based office managers to ensure smooth workflow
• Support customer service initiatives as needed

Requirements:

• Excellent English communication skills: verbal, written, and reading is a
  MUST
• Previous experience in administrative support is a
  MUST
• Experience with creating professional social media content
• Proficiency with common office software and digital tools
• Be tech-savvy and quick to learn new software platforms
• Excellent attention to detail and organizational abilities
• Ability to work independently, manage multiple priorities while maintaining accuracy, and committed to meeting deadlines
• Be able to communicate professionally with US-based team members during US working hours
• Enjoy administrative work and helping businesses grow
• Basic understanding of HVAC industry terminology is an
  ADVANTAGE

Work Schedule:

• This is a full-time position in a work-from-home setup. You will be working 8 hours a day, 5 days a week, following the US Time zone.

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT HAVE PRIOR EXPERIENCE AS AN OFFICE MANAGER OR IN HANDLING ADMINISTRATIVE TASKS***

About the Company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost effective outsourcing solutions.

Different brands use Aidey's diverse services which include: Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e commerce, hospitality, and services industries use Aidey's services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the Client:

The client empowers small HVAC contractors by giving them access to experienced office managers enhanced by AI technology. They're revolutionizing how small HVAC businesses manage their operations, providing them with top-tier office expertise that was previously out of reach due to cost or availability constraints. Their unique model allows skilled office managers to support multiple businesses efficiently, maximizing their impact in the industry.

About the Position:

We're seeking a detail-oriented Process Support Executive to provide remote support to our US-based HVAC office managers. The ideal candidate will help process administrative tasks, manage documentation, and assist with customer service functions on higher-level strategic support.

Responsibilities:

• Create and process invoices for HVAC services and equipment

• Prepare and submit equipment warranty registrations for customers

• Complete and file rebate paperwork for energy-efficient installations

• Create engaging social media content for HVAC businesses

• Assist office managers with administrative tasks and documentation

• Maintain accurate records and follow established procedures

• Coordinate with U.S.-based office managers to ensure smooth workflow

• Support customer service initiatives as needed

Requirements:

• Excellent English communication skills: verbal, written, and reading is a
MUST

• Previous experience in administrative support is a
MUST

• Experience with creating professional social media content

• Proficiency with common office software and digital tools

• Be tech-savvy and quick to learn new software platforms

• Excellent attention to detail and organizational abilities

• Ability to work independently, manage multiple priorities while maintaining accuracy, and committed to meeting deadlines

• Be able to communicate professionally with US-based team members during US working hours

• Enjoy administrative work and helping businesses grow

• Basic understanding of HVAC industry terminology is an
ADVANTAGE

Work Schedule:

• This is a full-time position in a work-from-home setup. You will be working 8 hours a day, 5 days a week, following the US Time zone.

Job Descriptions

• Provide first level support through diagnosing or troubleshooting problems and implementing corrective action either remotely;
• Following the SLA, isolate issues, identify and follow the proper escalation path for issues beyond the scope of support;
• Using the ticketing tool, log all updates and troubleshooting procedures performed including complete and comprehensible details.;
• Escalate issues that are beyond the scope of support to the proper level of support
• Take accountability and ownership of user issues through to resolution; escalated issues shall be monitored in behalf of the customer and communicate the progress and update the ticket/s in a timely manner
• Actively monitor ticket assignment/s for timely resolution;
• Proactively raise possible issues that may arise from existing problems or newly implemented change or system updates;
• Ensure that satisfactory resolution has been executed before putting tickets on resolved state;
• Demonstrate professionalism while handling inquiries or complaints of the customers;
• Properly turn over any pending tasks that need attention during scheduled absence (i.e. rest day or vacation leave);
• Contributes to Team/unit goals by accomplishing related duties as required.

Job Qualifications

• Bachelor's degree in Science, Technology, Engineering, and other related courses.
• Strong customer service skills; and have a dynamic and excellent analytical skill combined with a logical mindset
• Strong interpersonal skills and can work under pressure;
• Ability to learn and adapt quickly.
• Ability to multi-task and function as a generalist;
• Proficiency in troubleshooting Personal Computers
• Basic understanding of Information Technology Networking Devices;
• Amenable to rotating shift schedules including morning, mid-day, night shifts, weekends and holidays;
• Able and amenable to travel to client sites.
• Willing to work onsite- Makati City

Job Type: Full-time

Pay: From Php18,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Expected Start Date: 10/15/2025

• Ensures all assembled products purchased by clients have met their specifications.
• Inspects items obtained from the Warehouse and ensures that the correct specifications are met based on client specifications.
• Checks the condition of all items received and ensures there were no damages or defects.
• Tests and burns in the newly assembled units purchased by clients as part of quality control.
• Ensures the prompt and timely delivery of services to all clients.
• Field service - PMS, diagnosis, troubleshooting, and repairs.

Office Location: 3rd Floor PPL Bldg. Cor San Marcelino St. Paco Manila / Lot 2 Blk 867 #1375 San Gregorio St., Brgy. 678, Zone 74 District V, Paco, Manila

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php19,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• Laptop, Desktop and Printer: 2 years (Required)

License/Certification:

• NCII (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Expected Start Date: 09/01/2025

Qualifications:

• BS degree in Electrical, Electronics, Instrumentation, IT or relevant field.
• With related experience regarding technical support and service but fresh graduates who is willing to train are welcome to apply.
• Electrical, Instrumentation and Automation trainings/seminars.
• Excellent problem-solving and communication skills
• Good understanding of electrical drawings, P&ID, process flow chart and other technical papers.
• Initiative and work organization
• Must have documentation skills.
• Willing to travel and be assigned on site
• Able to attend client's request on weekends and holidays as required
• Team player
• Willing to work in Cainta, Rizal
• Can start ASAP.

Job Type: Full-time

Work Location: In person

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

To apply for a Bilingual Global Service Desk (Mandarin), you are excellent at:

• Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
• Records all English language incident tickets, system alerts, and requests.
• Serves as the Remote support running 24/7 supporting all Amkor locations globally.
• Analyses incident tickets, system alerts and request then provide solutions or recommendations.
• Categorize, prioritize, and assign reported incidents and provide solutions
• Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
• Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
• Other functions may be assigned from time to time by a superior

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

As a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast paced, dynamic environment.

Responsibilities

Customer Support

• Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
• Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
• Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Technical Expertise

• Gain in-depth knowledge of Photobooth Supply Co.'s products, including assembly, software, hardware, printing solutions, and account management.
• Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.

Collaboration & Communication

• Work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
• Participate in team training, mentorship, and development sessions to enhance your skills

Qualifications

• 2-3 years of technical support experience.
• Previous experience troubleshooting hardware and software remotely is required.
• Exceptional English language written and verbal communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to troubleshoot technical issues in a clear, concise manner.

Preferred

• Familiarity with Zendesk support ticketing systems.
• Background in photography, software, or event-related technology is a plus.

Skills & Competencies

• Proactive and resourceful in identifying solutions.
• Comfortable working in a remote team environment.
• Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
• Empathy and patience when dealing with customer challenges.

JOB HIGHLIGHTS

• Life Insurance Coverage upon hiring.
• Career advancement based on performance.

KEY RESPONSIBILITIES

• Reconfiguration activity
• Troubleshooting of desktop, laptop, printer and mobile
• Installation of OS and drivers
• Re-image OS
• Basic network troubleshooting issues
• Resolve customers issues in an accurate and timely manner
• And all other duties assigned by superior or manager.

JOB REQUIREMENTS AND QUALIFICATIONS

• Graduate of Associate or Bachelor's degree in technical courses
• Knows around I.T stuff (Software and Hardware)
• Must be familiar with Microsoft Technology, software and applications
• Good communication skills in oral and written
• Ability to multi-task and manage time effectively
• Ability to work independently and reliably
• Must be willing to travel nationwide
• Must be willing to be trained

Job Type: Full-time

Pay: Php17, Php18,000.00 per month

Benefits:

• Life insurance
• Paid training

Work Location: In person

HIRING NOW – CONSUMERS ELECTRONICS ACCOUNT

Start ASAP | Virtual Hiring Process

What We Offer:

Competitive Package up to ₱26,000 + Performance Bonus

Paid Training with HMO Coverage

Fast Hiring – No Mock Call, No Versant, Job Offer Right Away

Qualifications:

• Minimum 6 months BPO experience required
• Must have a laptop/desktop for virtual hiring process

Work Location: Bridgetowne, E-Rodriguez QC.

Job Types: Full-time, Permanent

Pay: Up to Php26,000.00 per month

Benefits:

• Additional leave
• Flextime
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• Do you have a Laptop or Desktop ?

Work Location: In person