348 Process Manager jobs in the Philippines

Company Description

Converge ICT Solutions, Inc. is the fastest-growing broadband service and technology provider in the Philippines. We are the first to operate an end-to-end pure fiber internet network in the country, offering fast, reliable, and customized connectivity across all major islands. With over 710,000 kilometers of fiber optic assets, we operate one of the most extensive fiber networks in the Philippines. In addition to network connectivity, we provide enterprise-grade security solutions, data center facilities, and managed services to meet the needs of sophisticated enterprise organizations.

Role Description

This is a full-time on-site role located in Pasig for a Business Process Manager. BPM Leads focuses on discovering and modeling value driven process requirements within the context of individual project and with the intent of collaborating with the IT Solution implementation team of the SAP S4 HANA focusing on Finance & Controlling Modules and Group Reportings.

Qualifications

• Graduate of 4 years course preferably in Accountancy or any related courses.
• 5+ years' experience in performing business analysis works particularly in business processes, preferably with Process Certification like Six Sigma, Lean Management, BPM or any other equivalent certification.
• Proven track record in managing full lifecycle finance or ERP projects, including project initiation, execution, and closure
• SAP ERP System Knowledge
• Strong command of SAP FICO functionality and its integration with other SAP modules (MM, SD, CO)
• Experience in Process Analysis, Process Improvement, and Process Management
• Skills in Project Management, Coordination, and Team Collaboration
• Proficiency in Data Analysis, Data Management, and Reporting

Overview:

We're seeking a highly experienced Business Process/Process Engineer with a strong background across industries such as Food & Beverage, Technology, Manufacturing, and Logistics. This role is key in optimizing operations, eliminating inefficiencies, and leading continuous improvement across the organization.

• Lead end-to-end process mapping across business functions; document current processes and identify areas for improvement
• Develop clear, concise, and compliant procedure documentation
• Identify bottlenecks and inefficiencies through data analysis, stakeholder interviews, and observation
• Design and implement solutions to improve efficiency, quality, cost, and resource use
• Collaborate with Operations, IT, Supply Chain, and other departments to align improvements
• Establish and monitor KPIs; report progress to leadership
• Promote a continuous improvement culture and mentor team members on methodologies
• Create business cases for process changes, including cost-benefit and risk assessments
• Stay updated on industry best practices, technologies, and regulatory requirements

• 5+ years of experience in process engineering or similar roles with a proven record of successful initiatives
• Proficient in process mapping (SIPOC, Value Stream Mapping), professional documentation, and root cause analysis
• Strong project management and multitasking capabilities
• Lean Six Sigma certification (Green/Black Belt preferred)
• Effective communicator with strong stakeholder engagement skills
• Familiarity with ERP systems (Business Central, SAP, Oracle, NetSuite)
• Exposure to automation tools (RPA, UiPath, N8N), AI applications, and restaurant systems
• Experience in supply chain processes and conducting IT, cybersecurity, and operational audits
• Skilled in Visio, Lucidchart, ARIS, Signavio, Excel, Minitab, Tableau
• Bachelor's degree in Industrial, Chemical, or Mechanical Engineering or related field (Master's is a plus)

Overview:

We're seeking a highly experienced Business Process/Process Engineer with a strong background across industries such as Food & Beverage, Technology, Manufacturing, and Logistics. This role is key in optimizing operations, eliminating inefficiencies, and leading continuous improvement across the organization.

Key Responsibilities:

• Lead end-to-end process mapping across business functions; document current processes and identify areas for improvement
• Develop clear, concise, and compliant procedure documentation
• Identify bottlenecks and inefficiencies through data analysis, stakeholder interviews, and observation
• Design and implement solutions to improve efficiency, quality, cost, and resource use
• Collaborate with Operations, IT, Supply Chain, and other departments to align improvements
• Establish and monitor KPIs; report progress to leadership
• Promote a continuous improvement culture and mentor team members on methodologies
• Create business cases for process changes, including cost-benefit and risk assessments
• Stay updated on industry best practices, technologies, and regulatory requirements

Preferred Qualifications & Skills:

• 5+ years of experience in process engineering or similar roles with a proven record of successful initiatives
• Proficient in process mapping (SIPOC, Value Stream Mapping), professional documentation, and root cause analysis
• Strong project management and multitasking capabilities
• Lean Six Sigma certification (Green/Black Belt preferred)
• Effective communicator with strong stakeholder engagement skills
• Familiarity with ERP systems (Business Central, SAP, Oracle, NetSuite)
• Exposure to automation tools (RPA, UiPath, N8N), AI applications, and restaurant systems
• Experience in supply chain processes and conducting IT, cybersecurity, and operational audits
• Skilled in Visio, Lucidchart, ARIS, Signavio, Excel, Minitab, Tableau
• Bachelor's degree in Industrial, Chemical, or Mechanical Engineering or related field (Master's is a plus)

Qualifications – Business Process Manager

Focus: Process Improvement & Documentation

Certifications (Preferred Not required)

• Lean Six Sigma Green Belt / Black Belt – proven ability in process optimization and waste reduction.

• Business Process Management (BPM) Certification – strong foundation in end-to-end process design and control.

• Project Management Certification (PMP, Prince2, Agile/Scrum Master) – for managing process-related projects.

• ISO 9001:2015 Quality Management Systems Auditor/Implementer (advantageous for organizations with compliance needs).

Experience

• 3+ years of progressive experience in process management, improvement initiatives, or operational excellence.

• Demonstrated ability to analyze, design, document, and optimize processes across multiple business units.

• Strong track record of writing and maintaining Standard Operating Procedures (SOPs), manuals, and process documentation.

• Experience in leading cross-functional teams and/or facilitating process workshops.

• Hands-on involvement in automation, workflow redesign, or digital transformation projects is a plus.

Technical Skills

• Experience in process mapping and documentation tools

• Solid understanding of Lean, Six Sigma, and/or Kaizen methodologies.

• Proficiency in data-driven process evaluation

Core Competencies

• Process Improvement: Skilled in identifying inefficiencies and designing solutions for productivity, quality, and cost reduction.

• Documentation: Adept at creating structured, clear, and compliant process documents and SOPs.

• Change Leadership: Capable of managing organizational change and influencing stakeholders at all levels.

• Analytical & Problem-Solving: Uses data and metrics to support decisions and track process effectiveness.

• Communication: Strong ability to communicate complex processes simply to technical and non-technical teams.

• Analyse current business processes and identify areas for improvement
• Develop and implement process improvement strategies to streamline workflows
• Collaborate with cross-functional teams to document and standardise processes
• Implement process automation and digital transformation initiatives
• Monitor and report on process performance metrics to drive continuous optimisation
• Provide training and support to employees to ensure effective process adoption
• Stay up-to-date with industry best practices and recommend innovative solutions

What we're looking for

• Expertise in process mapping, workflow analysis and business process re-engineering
• Strong analytical and problem-solving skills with the ability to think critically
• Experience with implementing process automation and digital transformation initiatives
• Excellent communication and stakeholder management skills

Do you enjoy fixing processes, improving systems, and making work more efficient?

We are looking for a Business Process Manager to manage and improve manual systems in our restaurants, commissary, and bakery.

What you will do:

• Lead and monitor manual SOPs (inventory, cashiering, purchasing, costing, HR forms).
• Audit and check documents, logs, and reports to ensure compliance.
• Train employees to follow proper processes.
• Spot weak points and suggest improvements to reduce waste and increase efficiency.
• Work with Operations, Finance, and HR to solve gaps and strengthen controls.Drive continuous improvement projects across outlets.

Who we need:

• Civil Engineer, Industrial Engineer, or related course.
• With proven experience in process/system improvement or operations management (not limited to F&B).
• Someone who enjoys structure, order, and problem-solving.
• Strict but fair, highly organized, and detail-oriented.
• Willing to learn F&B systems (experience in F&B is not required).

What you get:

• Competitive salary + full benefits.
• Free staff meal.
• Authority to lead systems improvement projects.
• Career growth in a growing and dynamic F&B group.

This job is perfect for engineers or professionals who already worked on process improvement in factories, offices, or projects — and now want to apply those skills in the fast-paced F&B industry.

Job Type: Full-time

Pay: Php50, Php80,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Flexible schedule
• Flextime
• Free parking
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

Role Description

This is a full-time on-site role located in Pasig for a Business Process Manager. BPM Leads focuses on discovering and modeling value driven process requirements within the context of individual projects and with the intent of collaborating with the IT Solution implementation team of the SAP S4 HANA focusing on Finance & Controlling Modules and Group Reportings.

Qualifications

• Graduate of 4 years course preferably in Accountancy or any related courses.
• 5+ years' experience in performing business analysis works particularly in business processes, preferably with Process Certification like Six Sigma, Lean Management, BPM or any other equivalent certification.
• Proven track record in managing full lifecycle finance or ERP projects, including project initiation, execution, and closure
• SAP ERP System Knowledge
• Strong command of SAP FICO functionality and its integration with other SAP modules (MM, SD, CO)
• Experience in Process Analysis, Process Improvement, and Process Management
• Skills in Project Management, Coordination, and Team Collaboration
• Proficiency in Data Analysis, Data Management, and Reporting

Now Hiring: Business Process Manager 

Are you a strategic thinker with a passion for process excellence? Ready to lead impactful change across operations? This is your moment

Join GAPSI and help us drive efficiency, compliance, and innovation across our organization and subsidiaries.

Primary Functions:

• Operations analysis and improvement;

• Benchmark industry practice and standard protocol;

• Process documentation;

• Operations risk assessment;

• Review of Organizational structure and prepare requirements, specifications, and recommendations;

• Conduct Quality Assurance Testing (QAT) to ensure control measures are in place;

• Standardize and harmonize forms and reports in coordination with the Legal Department and process owners;

• Conduct trainings, presentations, walkthrough or workshops related to the project;

• Oversee insurance activities of the Company and its subsidiaries/affiliates as defined;

• Recommend insurance alternatives;

• Help develop the Business Continuity Plan (BCP).

Qualifications:

•Bachelor's Degree in Business Administration, Computer Science, or Industrial Engineering

•Three (3) to five (5) years work experience as Business Process Specialist, Documentation Specialist or Policy Specialist in any industry

•Must have good working knowledge in standardization of processes and procedures

•Strong background in Business Process Design, Policy Documentation, Business Writing, Project Management, Quality Assurance Testing

•Possess both soft and hard skills on customer service, decision making, facilitation, supervisory skills and professionalism

• Operations analysis and improvement;
• Benchmark industry practice and standard protocol;
• Process documentation;
• Operations risk assessment;
• Review of Organizational structure and prepare requirements, specifications, and recommendations;
• Conduct Quality Assurance Testing (QAT) to ensure control measures are in place;
• Standardize and harmonize forms and reports in coordination with the Legal Department and process owners;
• Conduct trainings, presentations, walkthrough or workshops related to the project;
• Oversee insurance activities of the Company and its subsidiaries/affiliates as defined;
• Recommend insurance alternatives;
• Help develop the Business Continuity Plan (BCP).

•Bachelor's Degree in Business Administration, Computer Science, or Industrial Engineering

•More than 5 years work experience as Business Process Specialist, Documentation Specialist or Policy Specialist

•Must have good working knowledge in standardization of processes and procedures

•Strong background in Business Process Design, Policy Documentation, Business Writing, Project Management, Quality Assurance Testing

•Possess both soft and hard skills on customer service, decision making, facilitation, supervisory skills and professionalism

Job Type: Full-time

Pay: Php65, Php70,000.00 per month

Work Location: In person