41 Process Management jobs in the Philippines

Accountabilities:
+ Assist the Sales Operations Manager in achieving sales goals and objectives, usually by implementing and revising sales strategies and by directing and motivating the sales team.
+ As part of implementing sales campaigns: assign territories and leads, set attainable objectives by forecasting quotas, and help sales representatives improve their performance.
+ Maintain a pristine record of customer satisfaction in accordance with company policy. This will require the routine handling of customer concerns and issues and providing sales representatives and support staff with the necessary tools and knowledge to address these problems.
+ A number of miscellaneous activities are commonly included, as well. Cold calling and getting your hands dirty in sales rep work often accounts for a portion of your day.
+ Responsible for the performance and development of all staff.
+ Coordinate with the Sales Operations Manager to execute and implement sales strategies that ensures attainment of company sales goals and profitability.
+ Prepare action plans by individuals, as well as by team for effective prospecting and negotiation of sales opportunities.
+ Effectively communicate with the Sales Operations Manager to understand training and development needs and to provide insight for the improvement of the team's sales performance.
+ Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
+ Ensure that all Reps meet or exceed all activity standards for prospecting, calls, appointments, trainings, demos, presentations, proposals and closes.
+ Set examples for Sales Consultants in areas of personal character, commitment, organizational selling skills and work habit.
+ Conduct regular coaching and counseling with Sales Consultants to build motivation and selling skills
+ Lead regular operational reviews, addressing action items in collaboration with the manager and business unit partners.
+ Other projects, tasks and duties as assigned
Qualifications:
+ Must possess at least a Bachelor's/College Degree, any field
+ Preferably with at least 2 years of leadership experience in sales ( Inbound, Outbound, New Business, Retention, Consultative Selling ); or 2-3 years of leadership experience in other relevant sales function
+ Must have strong sales experience (extensive knowledge in new sales and retention processes; knows how to coach and motivate team members)
+ Strong people and stakeholder relationship management skills
+ Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Amenable to working in Graveyard Shift
Additional Requirements for Internal Candidates: - Must be in current role for 1 year - Must not have received any Disciplinary Action within the past 12 months - Must not have any Attendance and Punctuality issues in the past 12 month - Must have a Successful or above rating in the last Enabling Performance cycle
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Manages, directs and coordinates one or more segments of the organization's day-to-day operations in a nonmanufacturing environment/industry. Manages the development, implementation and enhancement of operating policies, processes and procedures that affect the organization's short- and long-range goals and strategies. Plans and coordinates operations and special projects in multiple areas (e.g., short- to long-term planning, joint ventures, business development, internal communications, budgeting). Responsibilities are typically diverse and vary according to the organization's changing needs; this discipline is not typically classified into a single Function (e.g., Engineering, Finance, Human Resources). Supervises the daily activities of a small to medium-sized, routine business or technical support, and/or production team and is accountable for the results of the team. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors. Solves problems based on practice and precedent. Decisions are guided by policies, procedures and the local business plan; receives guidance and oversight from manager. Trains team members and provides input to employee performance evaluations. Typically does not spend more than 20% of time performing the work supervised
Qualifications:
+ Bachelor's degree in any field
+ Must have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization
+ Proven success at managing change
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Detail oriented and project management skills
+ Sales/After Sales/Retention experience or background is required
+ Must not have any performance or disciplinary issues in the past 12 months
+ RELA 1.0 Graduate is an advantage but not require
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Accountabilities:
+ Develop a strong understanding of the business to ensure work accuracy, identify growth opportunities for team members, enhance processes, and drive results.
+ Partner with stakeholders in driving initiatives to execute critical strategies and drive key initiatives
+ Create strategies to meet service level agreements and performance metrics, while managing day-to-day activities
+ Accountable for hiring and retaining talent while overseeing employee training and development initiatives
+ Provide continuous coaching and mentoring to guide employees in their professional growth.
+ Conduct regular performance evaluations and participate in the annual review process.
+ Lead regular operational reviews, addressing action items in collaboration with the manager and business unit partners.
+ Ensure adherence to operational standards and compliance with established procedures.
Qualifications:
+ Bachelor's Degree holder
+ Preferably with 1-2 years of leadership experience (Open to high potential candidates)
+ Strong people and stakeholder relationship management skills
+ Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Must be amenable to work on a graveyard or mid-shift schedule
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**PURPOSE AND OBJECTIVES:**
GCF's mission is to support our Customer Success organization with a holistic deal support experience, delivering end-to-end Commercial Finance Services, to ensure that our customer success is sustained for the long term through high quality, profitable and compliant commercial contracts.
In the workstream of Cloud Contract Exception Management, we will establish an extended team to be support our core team in delivering against critical sales support targets. The team will be responsible for Cloud Contract Exception Management compliance review, process enhancement and operational governance. It will drive standards adoption and quality initiatives within the cross-product operations scope for all SAP cloud products.
**EXPECTATIONS AND TASKS:**
+ Review exception requests, swiftly and thoroughly for standards and guardrails compliance
+ Drive programs for contract exception approval automation and to significantly reduce risk
+ Prepare consumable and audience-appropriate content for enablement and validation of our stakeholders
+ Define and implement controls, verify that evidence is collected and documented centrally by cloud products
+ Ensure contract adherence to established product operations standards.
+ Improve review times, review completion rate, automation degree, . with LoB/product specific operations teams
+ Support sales and field escalations with regards to quote completion and delivery
+ Manage key messaging related to standard and exceptional cloud contract clauses
+ Identify and drive process improvement projects/initiatives
+ Enable sales teams on potential risks and pitfalls
+ Support audit controls/findings related to contract exceptions management process
**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
We are looking for people with strategic thinking, superior problem-solving skills, and a strong professional track record of results. In addition, we place high value on relevant personal qualities: resourcefulness, results-orientation, high energy, empathy, and self-confidence while being a team player.
+ Master's degree preferred, minimum Bachelor's degree, in Law required
+ In-depth understanding of SAP's business and market position related to SAP's cloud product offering
+ Excellent analytical skills, i.e., being able to grasp and structure complex problems and perform conceptual work
+ Ability to deliver highest quality work under time constraints and in rapidly changing environments
+ Highest level of flexibility, integrity, and confidentiality
+ Strong focus on customer and employee experience and their continuous improvement
+ Ability to deep dive into topics to gain a full understanding of our complex processes and scenarios
+ Experience in collaborating with various cultures across multiple time-zones
**WORK EXPERIENCE**
+ 3-4 years of experience in contract reviews and presenting the legal overview in a clear manner. Being able to handle a large volume of legal review requests
+ Knowledge of SAP products and services would be useful
+ Work experience in business management, technical operations management/process design, or related field required
+ Strong knowledge of JIRA, Harmony Quote, CRM, and other work management systems, required
+ Experience in day-to-day interaction with multiple stakeholders across various time-zones and driving initiatives across board areas
+ Knowledge and experience with SAP cloud portfolio, sales processes, and customer cloud operation
+ Strong skills Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook), and willingness to learn new applications
+ Strong sense of urgency and experience managing risk and an open-minded personality
+ Proactive and independent working style, goal-orientation, and affinity to structure
+ Excellent verbal and written communication skills in English.
+ Proven success in engaging people from different cultures, languages, and regions
+ Broad understanding of SAP's strategy, organizational structure, and SAP solutions
+ Ideally experience in operations of one or more cloud products
**SUPPORT EVALUATION CRITERIA**
**_Job Knowledge_** - possession of the practical and or technical knowledge required for the job
+ Manage and coordinate contractual exception reviews of cloud contracts.
+ Work according to the best practices, actively addressing process improvement areas.
+ Consult as needed with other business and functional units to facilitate the review processes.
+ Negotiate and align complex operational topics across all SAP (Systems Applications Products) Cloud LoBs (Line of Businesses).
+ Be knowledgeable about the cloud operational standards.
+ Be Single-Point-Of-Contact for assigned SAP cloud deviations, review, negotiations and approval.
+ Assist leadership where needed by providing data analysis.
**_Work Attitude_**
+ **Punctuality and attendance** : Available and responsive online, delivering on time. Reliable and predictable presence. ?
+ **Task Management** : Ability and willingness to multi-task, set priorities and work/deliver with minimal guidance.
+ **Reliability** - completion of tasks and follow up within required time
+ **Quality** - production of work that is accurate, thorough and neat: Taking great care to ensure all aspects of work are completed correctly, developing effective methods for tracking specifics, and checking the quality of one's work to ensure accuracy. Identifying mistakes and correcting them before they cause major problems.
+ **Ethics:** Pro-active work ethic and strong initiative. Attention to detail, strong organizational and task management skills. Effectively resolving issues by using logic and common sense. If presented with issues, identify the root cause of a problem as opposed to focusing on the intricacies.
+ **Independence** - competence and demonstration of performing work with little or no supervision
+ **Productivity and performance** - production of the required volume of work within the specified period of time: Contribute as expected to the team, including both short and long goals.
+ **Communication** : Express complicated or highly technical documents, Field expectations, ideas and intent effectively and concisely.
**_Social & Culture_**
+ **Interpersonal Relationships** - co-operation, communication and work with co-workers, supervisors and others
+ **Initiative** - ability to seek out new tasks and assume additional duties and responsibilities when necessary
+ **Judgement** - demonstration of good judgment and decision making skills
? **Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 415039 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

- Salary: up to 30,000php gross + Complete Benefits (HMO, Insurance, Leaves, 13th month)
- Setup: Hybrid (2x WFH, 3x RTO), equipment provided br>- Location: Dela Costa St., Makati City
- Schedule: Dayshift, Monday to Friday

Qualifications:

- At least 1-year relevant experience
- Proficiency in Process Modeling / Business Process Mapping- Flowchart / Process Flow Diagrams
- Bachelor’s degree in Industrial Engineering, Business Administration, or a related field < r>- Project Management Skills
- Excellent Communication Skills

**Description**
**Analyst - Operations Risk Management**
**#4th in Great Place to Work's Best Company To Work For 2025**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers**
**Top GBS Employers for the Philippines (2025) by the Everest Group**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The Capabilities Analyst will play a critical role in shaping and advancing the development, enhancement, and delivery of technology and product strategies that enable the Global Risk and Compliance organization. This role is instrumental to the success of the operational risk transformation agenda, with responsibilities spanning the design and execution of scalable, forward-looking solutions that meet both regulatory expectations and evolving business needs. The Analyst will drive the gathering and translation of business requirements, assess technology approaches, and partner closely with cross-functional stakeholders across risk, compliance, and Technology to implement tools and capabilities that enhance the overall risk management framework and support long-term organizational resilience.
**Responsibilities:**
+ Work with business and technology teams to gather and document detailed user stories, ensuring functional and non-functional requirements are clearly defined.
+ Assist in User Acceptance Testing (UAT) by preparing test cases, coordinating with end-users, and verifying that system enhancements align with business and regulatory requirements.
+ Support the analysis and documentation of risk management solutions, collaborating with business and technology teams to assess design and implementation approaches.
+ Assist in the development and implementation of risk and compliance technology capabilities, supporting processes related to risk identification, monitoring, reporting, and controls.
+ Conduct research and provide analysis to support product strategies that enhance operational risk systems, ensuring alignment with risk transformation goals.
+ Help track and organize a portfolio of technology initiatives, focusing on improvements in risk data management, workflow automation, and regulatory compliance tools.
+ Contribute to research and support the implementation of advanced technologies such as AI, machine learning, and data analytics within operational risk management.
+ Ensure risk and compliance technology solutions comply with regulatory standards by assisting in documentation and process reviews.
+ Assist in the integration of risk management systems, helping to improve reporting and provide meaningful insights for senior management.
+ Stay up to date on industry trends and best practices to support continuous improvement in risk and compliance capabilities.
**Minimum Qualifications:**
+ 4 years of experience in operational risk management, compliance, or risk technology, with a background in supporting capabilities and product strategy initiatives.
+ Experience assisting in the design, documentation, and implementation of risk management solutions.
+ Familiarity with Agile/Kanban methodologies, including helping to create and prioritize user stories and tasks for multiple projects in a dynamic environment.
+ Hands-on experience in User Acceptance Testing (UAT), including writing test cases, executing test scenarios, and assisting in product reviews and certifications.
+ Experience supporting risk transformation projects, particularly by coordinating activities and assisting with the implementation of large-scale technology platforms.
+ Exposure to product and technology roadmaps, with a focus on operational risk, compliance, and regulatory requirements.
+ Knowledge of global risk management frameworks and financial industry regulations, including Basel, SOX, and CCAR.
+ Familiarity with technological solutions in risk and compliance, including AI, machine learning, and advanced analytics.
+ Ability to collaborate with cross-functional teams and support alignment between technology initiatives and business objectives in risk management.
+ Strong analytical and problem-solving skills, with the ability to assess complex risk environments and contribute to effective solutions.
+ Excellent communication and collaboration skills, with the ability to work with teams and provide risk management insights to stakeholders.
+ A bachelor's degree in Risk Management, Business, Technology, or a related field is required.
**ORMCM**
**Qualifications**
**Additional Details:**
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
+ Work From Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed
+ Must have a private & quiet area to work at home
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.**
**Job:** Risk
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Tags** ORMCM
**Req ID:** 25008491

**About this role:**
Wells Fargo is seeking a Senior Commercial Valuations Coordinator. This role is responsible for processing, monitoring, and examining client collateral information on asset based loans. Conducts verifications on account debtors, including high risk-rated, larger, more complex borrowers, and for new loans/prospective customers.
**In this role, you will:**
+ Be responsible for monitoring the supporting collateral for asset based loans
+ Review all daily reports and borrower collateral activity, and follow borrower monitoring procedures as prescribed by bank guidelines and credit agreement
+ Make recommendations on ways to limit the bank's exposure on assigned collateral
+ Report any unusual activity and findings to the account officers and managers
+ Support performance of less experienced individuals and overall effectiveness of a Commercial Valuations team
+ Proactively provide feedback and present ideas for improving or implementing processes and tools that have impact within Commercial Valuations functional area
+ Provide subject matter expertise and interpretation of procedures to less experienced individuals within Commercial Valuations functional area
+ Interact with an immediate team and Commercial Valuations functional area on a wide range of information, as well as internal and external customers
+ Train and mentor less experienced staff
**Required Qualifications:**
+ 4+ years of Commercial Valuations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ Bachelor's Degree holder
+ Commercial Banking background
+ Working Knowledge of Credit Products life cycle specially on commercial loan products
+ Customer service focus with experience in active listening, eliciting information, comprehending customer issues/needs, and recommending solutions
+ Understanding of accounting Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
+ Good analytical skills with high attention to detail and accuracy
+ Excellent verbal, written, and interpersonal communication skills
+ High level of initiative and accountability
+ Effective organizational, multi-tasking, and prioritizing skills
+ Able to multi-task to accomplish tasks effectively
+ Strong verbal & written communication skills
+ Analytical skill
+ Attention to details
+ Excellent data entry skills
+ Ability to work quickly & accurately while maintaining acceptable standards of workmanship
+ Quick learner
+ Ability to recognize and escalate to management for any process breaches
+ Highly motivated with strong organizational
+ Flexibility to work in different shifts
+ Ability to succeed in a team environment
+ Good understanding of borrowing base/collateral support, loan processing and loan settlements experience preferred
+ Able to multi-task to accomplish tasks effectively
+ Ability to work quickly & accurately while maintaining acceptable standards of workmanship
+ Ability to recognize and escalate to management any process breaches
+ Highly motivated with strong organizational skills
+ Flexibility to work in different shifts
+ Ability to work independently without much directions and in a team environment
**Job Expectations:**
+ Wells Fargo is already following a full return to office set up; this department however is following a hybrid approach and may change according to business need and company policy
+ This role will follow a night shift schedule (US operating business hours)
**Posting End Date:**
17 Jul 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-461254

TASQ is looking for a Senior Associate MIS/RTA in Clark, Pampanga. The screening interview will be done over the phone.

Benefits:

• HMO coverage for the employee and two dependents starting Day 1
• Quarterly performance bonuses
• Excellent opportunities for career growth and development
• 15% Night Differential
• 15 days of paid leave annually

Qualifications:

• Bachelor's degree in any field
• At least 3 years of MIS/RTA experience, preferably within BPO or Shared Services
• Exposure to Scheduling, Capacity Planning, Forecasting, and Reporting
• Proficient in MIS Scheduling tools such as PowerBI, VBA, Macros, and Excel
• Strong skills in MS Office tools, especially Excel
• Demonstrates initiative, organization, and attention to detail
• Flexible, able to follow instructions, and manage multiple tasks efficiently
• Analytical mindset with sound decision-making skills; client-oriented
• Excellent listening, empathy, rapport-building, and communication skills
• Upholds high standards of ethics and integrity
• Willing to work in shifts
• Able to work onsite in Clark, Pampanga
• Available to start immediately

Important: Please ensure your CV clearly details your experience with MIS/RTA, reporting via Excel or Power BI, forecasting, scheduling, and capacity planning, if applicable.

Responsibilities:

• Develop and maintain forecast and staffing models to ensure optimal workforce staffing for business partners
• Provide analytical support and insights for business initiatives and market conditions, offering strategic recommendations
• Collaborate closely with business partners, proactively communicating trends, concerns, and data-driven suggestions
• Identify upcoming initiatives or changes impacting volume and staffing needs, assessing how these will affect operational planning
• Generate and update volume forecasts for inbound contact centers or processing departments using standard and advanced statistical techniques
• Continuously monitor staffing drivers such as volume, handle time, shrinkage, and occupancy; advise the business on necessary adjustments
• Build strong relationships with stakeholders and act as a trusted advisor for workforce planning

TASQ is looking for a Senior Associate MIS/RTA in Clark, Pampanga. The screening interview will be done over the phone.

Benefits:

• HMO coverage for the employee and two dependents starting Day 1
• Quarterly performance bonuses
• Excellent opportunities for career growth and development
• 15% Night Differential
• 15 days of paid leave annually

Qualifications:

• Bachelor's degree in any field
• At least 3 years of MIS/RTA experience, preferably within BPO or Shared Services
• Exposure to Scheduling, Capacity Planning, Forecasting, and Reporting
• Proficient in MIS Scheduling tools such as PowerBI, VBA, Macros, and Excel
• Strong skills in MS Office tools, especially Excel
• Demonstrates initiative, organization, and attention to detail
• Flexible, able to follow instructions, and manage multiple tasks efficiently
• Analytical mindset with sound decision-making skills; client-oriented
• Excellent listening, empathy, rapport-building, and communication skills
• Upholds high standards of ethics and integrity
• Willing to work in shifts
• Able to work onsite in Clark, Pampanga
• Available to start immediately

Important: Please ensure your CV clearly details your experience with MIS/RTA, reporting via Excel or Power BI, forecasting, scheduling, and capacity planning, if applicable.

Responsibilities:

• Develop and maintain forecast and staffing models to ensure optimal workforce staffing for business partners
• Provide analytical support and insights for business initiatives and market conditions, offering strategic recommendations
• Collaborate closely with business partners, proactively communicating trends, concerns, and data-driven suggestions
• Identify upcoming initiatives or changes impacting volume and staffing needs, assessing how these will affect operational planning
• Generate and update volume forecasts for inbound contact centers or processing departments using standard and advanced statistical techniques
• Continuously monitor staffing drivers such as volume, handle time, shrinkage, and occupancy; advise the business on necessary adjustments
• Build strong relationships with stakeholders and act as a trusted advisor for workforce planning