348 Process Analyst jobs in the Philippines

Job Profile

PROCESS OPTIMIZATION ANALYST (REMOTE)

Job Summary

GENERAL DESCRIPTION:

As a Process Optimization Analyst member at Qualfon, this position will facilitate projects by leading a team of stakeholders and conducting deep dive analysis. This role will play a key management role in gathering and analyzing data, designing and building solutions for our stakeholders. This role is expected to work on varied projects across multiple different programs within the company. This role will contribute to the stakeholder's business strategy, aid in the execution of the proposed strategy, become an expert in multiple industries; turning data into meaningful insights and transformative solutions.

Objectives and duties:

1. Provide assistance to the process owners to identify improvement opportunities

· Contextualizes and conceptualizes the objectives and needs into the framework established by the following three principles:

• Our Mission Statement
• Mission Leader role definition.
• STRIDES values

2. Manage operational information of the business areas

· Works with the business teams, leveraging technology when necessary.

· Assists the process owners to find the best way to improve current processes and solve process-related problems by means of holding meetings, collecting data,

· Analyzes process owners and their teams' information to document, study, and improve their processes.

· Provides education to enable the process owners and their teams in order to standardize the terminology of each and every area, department or geo.

· Working with process owners in standardizing information collected/ delivered.

3. Process workshops facilitation.

· Leads process redesign workshops

· Facilitates knowledge of process mapping and business process reengineering to his clients including objective documenting, analyzing and concluding.

· Provides necessary training in the tools involved to achieve the above.

· Assists in the documentation of policies & procedures that derive from newly improved processes.

· Assists in the presentation of newly improved processes to stakeholders for discussion will be necessary.

4. Supports executives responsible for relationships with Qualfon's strategic client on process optimization matters related to their LOB(s).

· Present process improvement initiatives and results to clients at the highest levels.

· Monitor, assess, and recommend solutions to improve processes pertaining to both, issues tied to the transactional relationship to the client as well as issues relating to strategical topics transcending the SOW with the client.

· Develop effective line management relationships to ensure strong understanding of the business objectives

· Develop strong relationship with the clients to build trust so to allow sharing of otherwise confidential information.

· Provide / Present relevant data & insights during business reviews as needed by operational leaders.

5. Performs moderately complex audits and assessments of internal processes to ensure compliance.

· Perform audits related to newly hired employees, technology management; project/program management; or supplier management in accordance with corporate methodologies and professional standards.

· Draft audit reports and present issues to the business while discussing practical cross-functional solutions

· Complete assigned audits within budgeted timeframes

· Monitor, assess, and recommend solutions to emerging risks

· Contribute to the development of audit processes improvements, including the development of automated routines

· Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope

· Develop effective line management relationships to ensure strong understanding of the business objectives

· Continuously planning for future quality department operations and procedural improvements

Qualifications:

Bachelor's Degree. An Engineering, IT, or Business -Preferred (equivalent experience can be considered)

Six Sigma Black Belt Certified (External Hires)- -Required

Knowledge, Skills & Abilities

• Needs +5 years work experience in a related field.
• Proven knowledge of other CI methodologies such as Lean, 5S, TOC. – Preferred.
• Proven knowledge of BPR (Business Process Reengineering) – Preferred.
• Proven knowledge of how ERP CRM and, BPM, BI, and basic statistical analysis tools – Preferred
• Excellent presentation skills both, verbal and written.
• Full English language dominance.- Required
• Ability to ask questions as to understand the client's pains and priorities.
• Be a great ambassador of Qualfon.
• Willingness to travel.
• Advanced skills in Microsoft Applications (Excel)

Job Profile

PROCESS OPTIMIZATION ANALYST (REMOTE)

Job Summary

GENERAL DESCRIPTION:

As a Process Optimization Analyst member at Qualfon, this position will facilitate projects by leading a team of stakeholders and conducting deep dive analysis. This role will play a key management role in gathering and analyzing data, designing and building solutions for our stakeholders. This role is expected to work on varied projects across multiple different programs within the company. This role will contribute to the stakeholder's business strategy, aid in the execution of the proposed strategy, become an expert in multiple industries; turning data into meaningful insights and transformative solutions.

Objectives and duties:

1. Provide assistance to the process owners to identify improvement opportunities

· Contextualizes and conceptualizes the objectives and needs into the framework established by the following three principles:

• Our Mission Statement
• Mission Leader role definition.
• STRIDES values

2. Manage operational information of the business areas

· Works with the business teams, leveraging technology when necessary.

· Assists the process owners to find the best way to improve current processes and solve process-related problems by means of holding meetings, collecting data,

· Analyzes process owners and their teams' information to document, study, and improve their processes.

· Provides education to enable the process owners and their teams in order to standardize the terminology of each and every area, department or geo.

· Working with process owners in standardizing information collected/ delivered.

3. Process workshops facilitation.

· Leads process redesign workshops

· Facilitates knowledge of process mapping and business process reengineering to his clients including objective documenting, analyzing and concluding.

· Provides necessary training in the tools involved to achieve the above.

· Assists in the documentation of policies & procedures that derive from newly improved processes.

· Assists in the presentation of newly improved processes to stakeholders for discussion will be necessary.

4. Supports executives responsible for relationships with Qualfon's strategic client on process optimization matters related to their LOB(s).

· Present process improvement initiatives and results to clients at the highest levels.

· Monitor, assess, and recommend solutions to improve processes pertaining to both, issues tied to the transactional relationship to the client as well as issues relating to strategical topics transcending the SOW with the client.

· Develop effective line management relationships to ensure strong understanding of the business objectives

· Develop strong relationship with the clients to build trust so to allow sharing of otherwise confidential information.

· Provide / Present relevant data & insights during business reviews as needed by operational leaders.

5. Performs moderately complex audits and assessments of internal processes to ensure compliance.

· Perform audits related to newly hired employees, technology management; project/program management; or supplier management in accordance with corporate methodologies and professional standards.

· Draft audit reports and present issues to the business while discussing practical cross-functional solutions

· Complete assigned audits within budgeted timeframes

· Monitor, assess, and recommend solutions to emerging risks

· Contribute to the development of audit processes improvements, including the development of automated routines

· Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope

· Develop effective line management relationships to ensure strong understanding of the business objectives

· Continuously planning for future quality department operations and procedural improvements

Qualifications:

Bachelor's Degree. An Engineering, IT, or Business -Preferred (equivalent experience can be considered)

Six Sigma Green Belt Certified (Internal Hires)-Required

Six Sigma Black Belt Certified (External Hires)- -Required

Knowledge, Skills & Abilities

• Needs +5 years work experience in a related field.
• Proven knowledge of other CI methodologies such as Lean, 5S, TOC. – Preferred.
• Proven knowledge of BPR (Business Process Reengineering) – Preferred.
• Proven knowledge of how ERP CRM and, BPM, BI, and basic statistical analysis tools – Preferred
• Excellent presentation skills both, verbal and written.
• Full English language dominance.- Required
• Ability to ask questions as to understand the client's pains and priorities.
• Be a great ambassador of Qualfon.
• Willingness to travel.
• Advanced skills in Microsoft Applications (Excel)

The Process Analyst supports the QualiMed Health Network's Quality Plan of improving business processes in the SBU level. Activities include: implementation, monitoring, measuring and recommendation on improvement of business processes.

Job Description:

• Sustain continuous improvement of the SBU managerial processes and systems
• Reviews existing process flows on a regular basis and identify deviations and trends for improvement
• Produce and disseminate meaningful data, quantitative (statistical) and qualitative (descriptive), as appropriate in a timely manner, to ensure appropriate quality health care is rendered to patients;
• Educate SBU staff on quality / performance improvement tools and techniques;
• Assist in internal quality auditing (IQA) to determine compliance with all applicable standards, including laws and regulations; Introduces alternate work method, new business forms, reports as a result of process simplification study.

Qualifications:

• Graduate of any 4-year business related course, preferably in Industrial Engineering or with extensive experience in quality management
• Preferrably with Lean Six Sigma Certification
• Knowledge in applying customer focused quality management principles and continuous improvement methodology
• Experience in the implementation of hospital-wide quality program, facilitating successful accreditation (preferred)
• Proficient in computers, programs related to data collection and analysis.

We are seeking a highly motivated and detail-oriented Process Analyst to join our team. This critical talent will play a pivotal role in driving business development initiatives, optimizing processes, and fostering skill development across the organization.

Qualifications:

• BS Industrial Engineering Graduate

• Strong analytical and problem-solving skills with a passion for business development.

• Excellent communication and interpersonal abilities to engage and mentor employees.

• Experience in research, process optimization, and skills development.

• Proactive, adaptable, and results-driven mindset.

• Ability to work collaboratively across teams to drive impactful change.

Job Summary

The Process Analyst for a transformation program for Telco & Media will be responsible for evaluating, designing, documenting, and enhancing business processes to support the delivery of a new target operating model. This role requires strong analytical skills, effective communication, and the ability to collaborate with diverse stakeholders across business and IT.

Key Responsibilities

• Process Design & Documentation
• Design, evaluate, and document current and future-state processes, policies, and procedures using standard methodologies (e.g., BPMN, swimlanes, RACI).
• Ensure process documentation is clear, accurate, and aligned with organizational objectives, regulatory requirements, and industry best practices (e.g., eTOM).
• Analysis & Alignment
• Assess process dependencies across people, processes, systems, tools, and organizational structures.
• Identify process gaps, risks, and improvement opportunities; recommend solutions for efficiency and simplification.
• Monitor alignment of process designs with enabling systems/tools and flag potential customization needs.
• Stakeholder Engagement
• Collaborate with business, IT, and functional teams to validate requirements and secure alignment on processes.
• Facilitate workshops, scenario-based walkthroughs, and trainings to help users understand and adopt new processes.
• Prepare and deliver reports and presentations to leadership and working teams.
• PMO Support
• Work with the TOM WS Lead and PMO team to ensure deliverables are tracked, dependencies are managed, and timelines are met.

Qualifications

• Bachelor's degree in Information Systems, Industrial Engineering, or related field.
• At least 4 years of relevant experience in process analysis, business analysis, or process management.
• Strong background in process documentation, design, and policy/procedure development.
• Knowledge of telecommunications operations (ISP/OSP, BSS/OSS, commercial operations, etc.).
• Familiarity with frameworks such as eTOM, BPM.
• Strong communication and presentation skills, with ability to simplify complex concepts.
• Excellent stakeholder management, facilitation, and collaboration skills.
• Strong critical and analytical thinking with structured problem-solving ability.
• Proficiency in process documentation tools (e.g., Visio, Lucidchart).

Preferred Skills

• Experience in PMO or transformation programs within telecom.
• Exposure to Target Operating Model (TOM) or organizational design work.
• Understanding of telecom network and infrastructure concepts and processes.
• Understanding of change management principles and process adoption strategies.
• Ability to lead discussions, align cross-functional teams, and deliver structured, professional outputs.
• Strong writing skills for developing clear deliverables.

Job Types: Full-time, Permanent

Pay: Php50, Php75,000.00 per month

Work Location: Hybrid remote in Pasig

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JOB PURPOSE/MISSION/SUMMARY:

Responsible for analyzing, designing, and optimizing accounting operations processes to enhance efficiency and effectiveness. The Accounting Operations process includes Cash, Accounts Payable, Accounts Receivable, Fixed Asset, Intercompany and Inventory Accounting. The role will perform research and analysis of data, policies and procedures, quality assurance and controls and system requirements in response to escalations & issues reported. Take the lead in generating and updating process documents based on his/her findings, with recommended improvements or new requirements. Drive collaboration among global internal stakeholders and business contacts to improve operations. Support operations in determining resource capacity requirements. Support operations in resolution of escalated and critical matters. Perform process review and diagnosis for upstream or downstream processes as service-on-demand.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

• Demonstrates expertise in defining, developing, and improving GBS Procure to Record (P2R) and Finance processes with focus on Cash, Accounts Payable, Accounts Receivable, Fixed Asset, Intercompany and Inventory Accounting processes.
• Review, analyze and evaluate process performance for improvement initiatives.
• Leads in documenting and updating key processes, policies, and process flow maps.
• Assists in creation of content for inclusion in training package and assist in delivery of training globally as needed.
• Monitor implemented methodologies, processes and best practices for adoption and compliance.
• Drives key projects that add value to the business, identify root cause of process issues and propose corrective and preventive measures.
• Collaborates, communicates, and demonstrates effective teamwork to conduct process responsibilities.
• Engage with internal stakeholders to seek information and gather requirements.
• Conduct working sessions with cross-functional teams to define as-is and to-be states; engage with IT for system improvement initiatives.
• Provides support to the management team in determining resource capacity; works closely with the Global Process Lead and Site Process Lead in defining the control points and success criteria to track standard process adoption and compliance.
• Determines the root causes of business concerns and provides proposals on how to address the concern in a timely and effective manner.
• Correlates inter-related business drivers from various aspects of the process and their corresponding financial impact.
• Takes the lead in building organizational competency in process mastery and effectiveness.
• Plays a significant role in long-term planning, including an initiative geared toward operational excellence.
• Facilitates internal and interdepartmental communication, provides meaningful reporting to senior management in a timely and effective manner.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

• Experience in leading projects that required working with multi-disciplined teams; experience working with world-wide teams preferred.
• Applied knowledge of analytical tools and project management tools.
• Demonstrated ability to apply a systematic approach to problem solving; Lean / Six Sigma experience preferred
• Experience in developing and documenting processes.
• Experience in gathering and soliciting business/process/customer requirements.
• Demonstrated knowledge on how to document current and future state business/transactional processes.
• Experience in defining, monitoring, and reporting key metrics preferred.
• Must have effective communication and facilitation skills.
• Must be comfortable coordinating with P2R GPL and SPLs and with P2R teams from different sites.
• Ability to present and demonstrate complex procedures to diverse groups at various skill levels, preferred.
• Strong analytical and reasoning abilities preferred.
• Intermediate to advanced knowledge in accounting, and accounting system programs and applications, preferably, SAP.
• Intermediate knowledge in MS Office applications, especially MS Excel (Excel Formulas, Pivot tables, etc.) and MS PowerPoint.

EDUCATION AND EXPERIENCE:

• BS degree in accounting, industrial engineering or related courses. Master's degree in accounting or business administration is a plus.
• At least 5 years of accounting and/or Finance experience.
• Operational experience in data analysis/management and the delivery of operations through use of technology solutions including the use of Enterprise Resource Planning solutions, preferred.
• Project management skills are preferred.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Employee discount
• Flexible schedule
• Flextime
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Work from home

Work Location: In person

We are seeking a highly motivated and detail-oriented Process Analyst to join our team. This critical talent will play a pivotal role in driving business development initiatives, optimizing processes, and fostering skill development across the organization.

Qualifications:

• BS Industrial Engineering Graduate
• Strong analytical and problem-solving skills with a passion for business development.
• Excellent communication and interpersonal abilities to engage and mentor employees.
• Experience in research, process optimization, and skills development.
• Proactive, adaptable, and results-driven mindset.
• Ability to work collaboratively across teams to drive impactful change.

Job Type: Full-time

Work Location: In person

AT A GLANCE (OVERVIEW)

As a Process Analyst, you will play a crucial role in enhancing organizational efficiency by analyzing and optimizing current business processes. You will work closely with stakeholders to gather requirements, conduct process modeling, and implement improvements. Your expertise in evaluating data and metrics will contribute to informed decision-making, ultimately driving successful process enhancements.

YOUR OVERALL MISSION & DAY-TO-DAY

• Analyze and assess current business processes to identify areas for improvement and optimization.
• Collaborate with stakeholders to gather and document business requirements.
• Conduct process modeling and mapping to visualize workflows and identify bottlenecks.
• Evaluate data and metrics to uncover insights and make recommendations for process enhancements.
• Lead process improvement initiatives to improve operations and enhance efficiency.
• Develop business cases for proposed process improvements, outlining potential benefits.
• Work with teams to ensure successful implementation of process changes and monitor effectiveness.

YOUR TALENT (QUALIFICATIONS)

• Degree in Business Administration, Industrial Engineering, Information Systems, or a related field.
• 1-3 years of managing process changes, partial or full ERP implementations, information systems, or a combination of these experiences with a focus on 1-2 priorities. Fresh grads with internship experience are welcome to apply
• Background in process improvement methodologies, such as Lean Six Sigma, Kaizen, or other related frameworks.

As a Process Analyst, you play a key role in enhancing organizational efficiency by analyzing and optimizing existing business processes. You will work closely with stakeholders to gather requirements, conduct process modeling, and implement targeted improvements. Your ability to evaluate data and metrics will support informed decision-making and drive impactful process enhancements. 

YOUR OVERALL MISSION & DAY-TO-DAY

• Analyze and assess current business processes to identify opportunities for improvement and optimization.
• Collaborate with stakeholders to gather, validate, and document business requirements.
• Create process models and workflow maps to visualize operations and pinpoint inefficiencies.
• Evaluate operational data and performance metrics to generate insights and recommend enhancements.
• Lead initiatives aimed at improving processes, streamlining operations, and increasing overall efficiency.
• Develop business cases for proposed process improvements, detailing potential benefits and impacts.
• Partner with cross-functional teams to implement process changes and monitor their effectiveness post-deployment.

YOUR TALENT

• Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, or a related field.
• 1–3 years of experience in managing process changes, ERP implementations (partial or full), information systems, or related areas, with a focus on 1–2 core priorities.
• Background in process improvement methodologies such as Lean Six Sigma, Kaizen, or similar frameworks.