295 Process Analysis jobs in the Philippines

About the role

Capacita Human Resource Management Consultancy is seeking a talented Business Process Improvement Manager to join our dynamic team in Makati City Metro Manila. This full-time role will be responsible for driving strategic initiatives and optimising business operations to enhance efficiency and profitability.

What you'll be doing

• Analyse current business processes and identify opportunities for improvement
• Design and implement new process solutions to streamline workflows and increase productivity
• Collaborate with cross-functional teams to ensure seamless integration of new processes
• Monitor and evaluate the effectiveness of implemented process changes
• Provide recommendations and implement corrective actions to further optimise processes
• Document and maintain process improvement best practices and knowledge
• Lead and mentor a team of process improvement specialists

What we're looking for

• Extensive experience (8+ years) in business process improvement or operational excellence roles
• Proven track record of successfully leading process improvement initiatives from ideation to implementation
• Proficient in using process improvement methodologies such as Lean, Six Sigma, or Kaizen
• Strong analytical and problem-solving skills with the ability to identify root causes and develop innovative solutions
• Excellent communication and stakeholder management skills to collaborate effectively with cross-functional teams
• Experience in leading and developing high-performing teams
• Bachelor's degree in Business Administration, Engineering, or a related field

What we offer

At Capacita Human Resource Management Consultancy, we are committed to providing our employees with a rewarding and fulfilling work environment. You will have access to comprehensive training and development programs, competitive compensation and benefits, and opportunities for career advancement. We also prioritise work-life balance, offering flexible working arrangements and wellness initiatives to support your overall well-being.

About us

Capacita Human Resource Management Consultancy is a leading provider of strategic human resource management consulting services. With a team of experienced professionals, we partner with organisations to develop and implement innovative HR solutions that drive business success. Our core values of integrity, excellence, and innovation guide us in delivering exceptional service to our clients and creating a positive, collaborative culture for our employees.

If you are passionate about driving business transformation and process improvement, we encourage you to apply for this exciting opportunity. Apply now and join our growing team at Capacita Human Resource Management Consultancy.

This position will be responsible in inspiring a change culture. He/ She will be initiating and implementing process improvements in order to enhance company efficiency and employee experience.

QUALIFICATIONS:

• Candidates must be a graduate of BS Industrial Engineering and other business related courses.
• Having a Six Sigma Belt certification is an advantage
• Must have an experience in using Six Sigma Methodologies
• With at least 5 years experience in doing process improvements and project management
• Willing to be assigned in Ortigas Center Pasig

We are seeking a results-oriented Business Process Improvement Supervisor to lead initiatives that enhance organizational performance. This role involves supervising a team, driving productivity and quality, and managing projects in organizational review, manpower planning, process improvement, and job design.

Key Responsibilities

• Oversee and mentor team members, ensuring effective workload distribution, productivity, and delivery of high-quality results.
• Lead process and manpower audits to identify inefficiencies, redundancies, and gaps, and recommend actionable improvements.
• Conduct organizational and workflow reviews to drive operational excellence and enhance overall business performance.
• Streamline processes by analyzing current practices, eliminating bottlenecks, and reducing non-value-adding activities.
• Manage job analysis and role redesign initiatives to ensure alignment with business objectives and organizational priorities.
• Evaluate staffing needs, ensuring that only essential positions are created and maintained.
• Support organizational restructuring, job standardization, and outsourcing initiatives where appropriate.
• Conduct organizational assessments, including reviews of manpower, structures, equipment, and work processes.
• Utilize various methodologies (e.g., surveys, process mapping, time-and-motion studies, queuing analysis) to assess and improve workflows.
• Research and apply industry best practices and trends to strengthen organizational programs and strategies.
• Guide performance reviews, goal-setting, and career development planning for team members.
• Ensure adherence to company policies, safety protocols, and data security standards.
• Execute other related projects and initiatives as needed.

• Bachelor's degree in Industrial/Management Engineering, HR Management, or Business Administration (Master's degree a plus).
• Minimum of 4 years' experience in organizational development, workforce planning, or process improvement, with supervisory or project lead background.
• Strong leadership, analytical, and communication skills.

About Cebu Golden Restaurant Inc.:

Our story began in 1982 as a cozy corner in Cebuano homes. With your support, we have expanded nationwide, weathered challenges, including the pandemic, emerging stronger and more resilient than ever.

For decades, we have symbolized Filipino celebrations. Now, as we move forward, we are diligently working on our recipes, preserving the old traditions while incorporating new ideas. In order to appeal to a diverse range of patrons, Cebu Golden Restaurant Incorporated (CGRI), the mother brand, introduces new and revamped restaurant ventures—Hukad Everyday Filipino, Hukad Kafe, Balay sa Busay, An'dale, dá.yun Asian Noms, Golden Cowrie Binisaya—and more coming soon.

These exciting additions further enhance our commitment to providing unique dining experiences that cater to various tastes and preferences.

JOIN OUR TEAM AS BUSINESS PROCESS IMPROVEMENT SPECIALIST

Job Responsibilities:

• Analyze current processes in commissary and restaurant operations to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop workflow diagrams and process maps to document existing and proposed systems.
• Evaluate and recommend optimal equipment utilization, staffing, and resource allocation.
• Conduct time and motion studies to establish productivity benchmarks.
• Develop and monitor key performance indicators (KPIs) for operational success.
• Establish and maintain quality standards for food preparation, storage, and distribution.
• Ensure compliance with health, safety, and regulatory requirements in both commissary and restaurant settings.
• Lead cross-functional teams in implementing process changes and new systems.
• Prepare project timelines, track milestones, and ensure timely delivery of improvement initiatives.
• Conduct post-implementation evaluations to measure the success and sustainability of projects.
• Collect, analyze, and interpret operational data to support decision-making.
• Utilize data visualization tools to communicate insights and recommendations effectively.
• Regularly report to management on operational metrics and project progress.

Job Types: Full-time, Permanent, Fixed term

Benefits:

• Company events
• Employee discount
• Flexible schedule
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Flextime

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Job Types: Full-time, Permanent

Pay: Php20, Php30,000.00 per month

Benefits:

• Company events
• Employee discount
• Flextime
• Free parking
• Health insurance
• On-site parking
• Pay raise
• Promotion to permanent employee

Work Location: In person

About Cebu Golden Restaurant Inc.:

Our story began in 1982 as a cozy corner in Cebuano homes. With your support, we have expanded nationwide, weathered challenges, including the pandemic, emerging stronger and more resilient than ever.

For decades, we have symbolized Filipino celebrations. Now, as we move forward, we are diligently working on our recipes, preserving the old traditions while incorporating new ideas. In order to appeal to a diverse range of patrons, Cebu Golden Restaurant Incorporated (CGRI), the mother brand, introduces new and revamped restaurant ventures—Hukad Everyday Filipino, Hukad Kafe, Balay sa Busay, An'dale, dá.yun Asian Noms, Golden Cowrie Binisaya—and more coming soon.

These exciting additions further enhance our commitment to providing unique dining experiences that cater to various tastes and preferences.

JOIN OUR TEAM AS BUSINESS PROCESS IMPROVEMENT SPECIALIST

Job Responsibilities:

• Analyze current processes in commissary and restaurant operations to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop workflow diagrams and process maps to document existing and proposed systems.
• Evaluate and recommend optimal equipment utilization, staffing, and resource allocation.
• Conduct time and motion studies to establish productivity benchmarks.
• Develop and monitor key performance indicators (KPIs) for operational success.
• Establish and maintain quality standards for food preparation, storage, and distribution.
• Ensure compliance with health, safety, and regulatory requirements in both commissary and restaurant settings.
• Lead cross-functional teams in implementing process changes and new systems.
• Prepare project timelines, track milestones, and ensure timely delivery of improvement initiatives.
• Conduct post-implementation evaluations to measure the success and sustainability of projects.
• Collect, analyze, and interpret operational data to support decision-making.
• Utilize data visualization tools to communicate insights and recommendations effectively.
• Regularly report to management on operational metrics and project progress.

Job Types: Full-time, Permanent, Fixed term

Benefits:

• Company events
• Employee discount
• Flexible schedule
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Flextime

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

The Process Lead designs and supports initiatives that enable the organization to achieve its vision by driving efficiency, effectiveness, quality, and timeliness in end-to-end processes. This role ensures that processes are easy, uniform, and compliant, while enhancing customer and employee satisfaction. The Process Manager leads global transformation projects, champions process improvement, and partners with stakeholders to deliver sustainable business outcomes.

Key Responsibilities:

• Lead and manage 3–5 global end-to-end transformation projects simultaneously, ensuring alignment with organizational goals.
• Identify, design, and implement process improvement initiatives to optimize efficiency, reduce risks, and enhance quality.
• Apply Lean Six Sigma methodologies and tools to streamline operations and drive continuous improvement.
• Collaborate with key stakeholders across functions and geographies to ensure buy-in, alignment, and successful project delivery.
• Drive automation and digital solutions to improve process effectiveness and scalability.
• Monitor, measure, and report process performance, ensuring compliance with regulatory and organizational standards.
• Develop and maintain process documentation, standards, and best practices.
• Ensure clear and effective communication of project goals, progress, and outcomes across all stakeholder levels.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Engineering, or related field (Master's degree is a plus).
• Proven experience (5–7 years) in process management, transformation, or continuous improvement roles, preferably in a global organization.
• Strong expertise in Lean Six Sigma (Green Belt/Black Belt certification preferred).
• Experience in automation, digital process solutions, and process optimization.
• Demonstrated success in stakeholder management and leading cross-functional teams.
• Excellent communication, presentation, and influencing skills.
• Strong analytical, problem-solving, and project management capabilities.

Key Attributes:

• Strategic mindset with a focus on execution.
• Collaborative, adaptable, and able to thrive in a global matrix environment.
• Continuous improvement mindset with a drive for innovation and simplification.

Job Description:

• Design, manage and optimise all business processes to improve quality, efficiency, and outcomes for all business departments.
• Understand business requirements and goals and think outside of the box to provide solutions that make valuable contributions to the business outcomes.
• Be hands-on and capable of performing the work and processes designed, while also training and managing any improvements or changes.
• Understand the reasoning behind current practices and proposed initiatives, ensuring that every improvement is implemented successfully.
• Show high level of motivation and initiative to drive change without the need for micromanagement— ensuring every improvement is implemented successfully.
• Ensure quality by interpreting data to prove changes to, or process structure is appropriate.
• Monitor, manage, and refine existing processes for continuous improvement and ensure best outcomes.
• Analyse costs and benefits by process change, using data.
• Write, maintain, and improve documentation to ensure there is a central database that can be used for all training requirements and transparency in process/functions.

Job Qualifications:

• Bachelor's degree in Engineering, Business Administration, Psychology, Philosophy, Political Science, or any related.
• Proven experience as a Business Process Improvement Specialist, or a similar role.
• Experience in process documentation.
• A do-er, not a say-er; with the ability to complete a project from beginning to end.
• Strong understanding of various process improvement strategies.
• Familiarity with process management tools and methodologies.
• Familiarity with cost-benefit analysis techniques.
• Ability/confidence to make decisions objectively and based on facts.
• Good critical thinking skills.
• Good communication and ability to speak fluent English

Job Purpose

The Business Process Specialist supports the Business Process Manager in the elicitation of information from stakeholders to map out their entire process. The Business Process Specialist will aid the Business Process Manager in the documentation/creation of the company's processes, policies, and procedures.

QUALIFICATIONS:

• Graduate of BS Industrial Engineering or any related field is preferred but not required
• At least 3 years of work experience in process documentation, frameworks, audit, improvements, and standards
• Knowledgeable in Microsoft Office Application (Visio, Excel, Word, Powerpoint) and Microsoft Teams
• Must be skilled in process mapping and information gathering from stakeholders
• Must be a critical thinker and detail-oriented
• Must have strong communication skills and comfortable working with a variety of stakeholders
• Experience in retail and exposure to project management is a plus

JOB RESPONSIBILITIES:

• Facilitate process improvement and provides assistance to process owners in identifying gaps and improving existing processes
• Conduct process creation/documentation thru information elicitation and collaboration with the stakeholders
• Maintains and updates identified/documented processes of the company
• Assist in aligning all documented processes with all stakeholders and ensures adequate process cascade and training of process improvement and standardization initiatives before implementations are conducted
• Ensures an organized filing and release of controlled documents

II. JOB PURPOSE

Senior Business Process Improvement (BPI) Analyst shall be responsible to provide an objective assessment of the  Operations. He / she strives to make  processes easier, faster, higher quality and more affordable, if applicable. In addition, he / she is responsible for the design and simplification, documentation, and continuous improvement of the standard operating systems and procedures of the company, particularly core operating processes, to improve work efficiency, output quality and internal control.

He/she also conducts system analysis and ensures the effective and practical integration of operating procedures with IT/Information Systems, organizational accountabilities, and corporate policies.

III. ACCOUNTABILITIES

A. Operational

1. Review of processes, with the goal of providing an objective assessment of how the business operates and drive implementation of changes towards the improved state.

1.1. Identify, plan, and implement key projects to improve quality, reduce costs, increase productivity, and improve cycle time by reducing wasted time, rework, etc. resulting in significant business improvement and customer satisfaction.

1.1.1. Uses appropriate tools and techniques in the conduct of the study such as Best Practices, Benchmarking, Process Mapping tools, systems analysis, methods study (e.g., work measurement, time and motion study), cost-benefit study, cost accounting and so on.

1.2. Monitors, for a sufficient period, results of the implementation to identify necessary adjustments / enhancements.

1.2.1. Measures key result areas after the implementation of the new system and procedures. Measure the volume of improvements if possible.

1.2.2. Proposes further areas for improvement. Modifies system and procedures if necessary.

1.2.3. Ensures that all changes / improvements made are disseminated to all concerned.

1. Development and documentation of Standard Operating Procedures of the Company

2.1. Works with Immediate Superior and key divisions/departments concerned on the analysis and development of business operating frameworks required to develop infrastructure (information systems, standard operating procedures, organization structure, etc.) required to support the company execute its strategic action plans, market concept and goals.

2.2. Designs documents and forms necessary for the proper implementation of policies and procedures.

2.2.1. Ensures that proper control procedures for the use of forms are developed and implemented, in coordination with Process Owners, Corporate Audit, Information Technology Group and Administrative Services.

1. Works closely or assists Information Technology Group (IT) in the analysis and development of IT-enabled systems and procedures.

3.1. While developing systems and procedures, works closely with IT- in the identification of systems and processes that can be automated.

3.2. Helps identify IT-opportunities that may lead to the automation of data/information tracking, data analysis, simplification, and disintermediation of activities, and the like.

3.3. Helps IT identify required system functionalities to enable core processes and support decision-making.

3.4. Helps develop automated management reports.

1. Performance Reviews / Operations Audit

4.1. Conducts post-implementation evaluation to ensure effectiveness of the implemented policies and procedures.

4.2. Oversees regular review of Finance Operations, and coordinates with all concerned areas for improvement.

4.3. Works with Corporate Audit in the conduct of regular Operations Audit or diagnostic reviews for:

4.3.1. Determining / ensuring compliance to SOPs.

4.3.2. Achievement of planned goals, results and standards, based on designed policies and procedures.

4.3.3. Measuring effectiveness of designed systems and procedures.

4.3.4. Identifying operational problems and their causes, and identifying areas for improvement, as well as ensure continuous process improvement.

4.3.5. Determining compliance with Corporate Policies.

B. Administrative

1. Responsible for routing of documents to signatories and timely release of policies and procedures to all concerned.

2. Prepares update reports and action plans on specific areas of work assigned to him/her on a regular basis.

3. May supervise staff or have lead work responsibilities.

C. Record Control and Management

1. Ensures that all policies and procedures, manuals and related documents are controlled and maintained.

2. Ensures that all superseded documents and procedures are properly labelled and segregated from current policies and procedures.

D. Ad-hoc

1. Receives inquiries and requests for assistance from Finance Operations and other departments

2. Provides recommendations on basic operational concerns

3. Leads special projects from time to time

4. Performs other duties that may be assigned to him/her.

IV. MINIMUM JOB REQUIREMENT

A. Education/Professional Experience

1. Bachelor's Degree in Accounting, Industrial Engineering or other related courses

B. Knowledge/Skills/Abilities

1. At least 3 years' experience in related field of work.

2. Background in finance is a plus factor

C. Other Skills

1. Must be assertive and have strong leadership capability

2. Broad strategic thinker, with clear vision and direction

3. Excellent presentation skills with solid communication capabilities and practices, both oral and written

4. Excellent communication skills with the demonstrated ability to strike the right tone and select the best medium of messaging

5. Work independently as part of a team

6. Self-starter