6,188 Problem Resolution jobs in the Philippines

Job Id

Bonifacio Global City, Metro Manila, Philippines

Job Type

Full-time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role:

• Supervise direct reports assigned in Invoice Issue Resolution team to ensure efficiency and meet a high quality of service according to Service Level Agreements (SLA) set.
• Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas
• Manage and resolves escalated customer complaints or queries within the turn-around time agreed.
• Monthly review of Key Performance Indicators (KPI) reports to track the Team's Performance. Execute corrective actions to maintain adherence to KPIs.
• Oversees AP Month-end activities and ensures accurate and timely submission of reports and other requirements.
• Manage and communicate individual associate performance and areas for improvements. Do regular coaching and mentoring to ensure associate growth and development.
• Execute training or arrange training requirements as deemed necessary. Review and update training plan and training materials for new hire to ensure coverage of whole process and country specific requirements.
• Manage behavioral issues of Team and recommends appropriate corrective action.
• Able to drive process improvements and projects to align with the Organization's objectives.
• Provide operational visibility to management and key stakeholder thru periodic operational performance review.
• Collaborate with other internal or external Teams to address operational issues and challenges.
• Drive SOP, Policy and Work Instruction completion and regular updates for compliance.
• Execute other tasks and projects that may be assigned.

Who you are:

• With extensive background in Accounting Concepts, expertise on Accounts Payable end to end process including Invoice Posting, Payment processing, Issue resolution, Reporting and Analysis and Vendor Accounts Reconciliation
• Has strong working background and experience with SAP and other ERPs like Oracle, Ariba, etc.
• Experience working within a Shared Services environment is preferred.
• With good interpersonal and organizational skills – able to prioritize, can manage multiple tasks and work and adapt rapidly to changing priorities.
• Strong strategic and leadership capabilities focusing on people management.
• Coaching skills and experience a must.
• Has experience working on process improvements and quality management
• Dedicated and results oriented.

Years of Experience:

Minimum 5 years experience in end to end Accounts Payable functions with no less than three (3) years on a supervisory/Team Lead level.

Education:

Bachelor's/college degree or comparable education and significant experience in Accounting, Finance, Business Administration or other neighboring business-related fields.

Language: Fluent in English and can communicate well both in oral as well as in written form.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information here.

Applicant Profile

Along with our brand-new career site, we've also revamped our application process. If you've applied for a position before April 16th 2025, you can log into your old profile to see the status of past applications. For the application you've will completed, and any in the future, you can create a new profile to check in on your status.

WHAT WE OFFER

Money makes the world go round. But at our company there's more than just financial rewards. We offer a range of attractive benefits to help you work your magic.

Saving & Finacial

Our 401(k) Plan includes a generous company-matching contribution and an additional discretionary contribution each year.

We also provide tax-advantaged accounts for you to save for healthcare, commuting expenses, company-provided and buy-up life insurance to help you protect your financial future.

Health & Wellness

We offer comprehensive medical, dental, & vision coverage-including virtual care through Telehealth & free behavioral health counseling sessions through our Employee Assistance Program.

We also offer a wellness incentive program and personalized support to help you navigate and use your benefits.

Voluntary Benefits

Our voluntary benefits provide additional protection from the high costs of healthcare not covered by health insurance.

We also have discount programs that offer exclusive savings on everything from auto, home, and pet insurance to low-interest personal loans.

Work/Life Support

We have several programs to support your work/life balance, including generous paid time off, back-up day care services, education assistance, and more.

OUR RECRUITING PROCESS

Depending on the position (level, functional area, country) the process can vary slightly.

You apply

Complete your online application for your preferred role(s) that match your interests and qualification. If you cannot find a suitable role please join our Talent Zone and stay connected for your next career opportunity.

We screen

We review your application and if we determine that you are a good fit we will move you to the selection process.

We assess

You are interviewed by phone, via video and/or face to face.

Mutual agreement

Ideally you are the perfect match for us We hope you consider us as your new employer.

Work your magic

To guarantee you a smooth start our onboarding preparation begins.

Haven't found the right job yet?

Join our Talent Community to stay connected and explore future opportunities.

Job Id

Bonifacio Global City, Metro Manila, Philippines

Job Type

Full-time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role:

• Supervise direct reports assigned to Invoice Issue Resolution team to ensure efficiency and meet a high quality of service according to Service Level Agreements (SLA) set.
• Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas
• Manage and resolve escalated customer/vendor complaints or queries within the turn-around time agreed thru email and internal ticketing system.
• Monthly review of Critical and Key Performance Indicators (CPI/KPI) reports to track the Team's Performance. Execute corrective actions to maintain adherence to KPIs.
• Oversees AP Month-end activities and ensures accurate and timely submission of reports and other requirements.
• Manage and communicate individual associate performance and areas for improvement. Do regular coaching and mentoring to ensure associate growth and development.
• Execute training or arrange training requirements as deemed necessary. Review and update training plans and training materials for new hire to ensure coverage of whole process and country specific requirements.
• Manage behavioral issues of Team and recommend appropriate corrective action.
• Able to drive process improvements and projects to align with the Organization's objectives.
• Provide operational visibility to management and key stakeholders through periodic operational performance reviews.
• Collaborate with other internal or external Teams to address operational issues and challenges.
• Drive SOP, Policy and Work Instruction for completion and regular updates for compliance.
• Execute other tasks and projects that may be assigned.

Who you are:

Education:

• Bachelor's/college degree or comparable education and significant experience in Accounting, Finance, Business Administration or other neighboring business-related fields.

Experience:

• With extensive background in Accounting Concepts, expertise on Accounts Payable end to end process including Invoice Posting, Payment processing, Issue resolution, Reporting and Analysis and Vendor Accounts Reconciliation
• Experience working within a Shared Services environment is preferred.
• With good interpersonal and organizational skills – able to prioritize, can manage multiple tasks and work and adapt rapidly to changing priorities.
• Strong strategic and leadership capabilities focusing on people management.
• Coaching skills and experience a must.
• Has experience working on process improvements and quality management
• Dedicated and results oriented.
• Minimum 5 years' experience in end to end Accounts Payable functions with no less than three (3) years on a supervisory/Team Lead level.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Understanding of accounting principles and practices.
• Experience with accounting software or ERP systems (e.g., SAP, Oracle)
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information here.

Applicant Profile

Along with our brand-new career site, we've also revamped our application process. If you've applied for a position before April 16th 2025, you can log into your old profile to see the status of past applications. For the application you've will completed, and any in the future, you can create a new profile to check in on your status.

WHAT WE OFFER

Money makes the world go round. But at our company there's more than just financial rewards. We offer a range of attractive benefits to help you work your magic.

Saving & Finacial

Our 401(k) Plan includes a generous company-matching contribution and an additional discretionary contribution each year.

We also provide tax-advantaged accounts for you to save for healthcare, commuting expenses, company-provided and buy-up life insurance to help you protect your financial future.

Health & Wellness

We offer comprehensive medical, dental, & vision coverage-including virtual care through Telehealth & free behavioral health counseling sessions through our Employee Assistance Program.

We also offer a wellness incentive program and personalized support to help you navigate and use your benefits.

Voluntary Benefits

Our voluntary benefits provide additional protection from the high costs of healthcare not covered by health insurance.

We also have discount programs that offer exclusive savings on everything from auto, home, and pet insurance to low-interest personal loans.

Work/Life Support

We have several programs to support your work/life balance, including generous paid time off, back-up day care services, education assistance, and more.

OUR RECRUITING PROCESS

Depending on the position (level, functional area, country) the process can vary slightly.

You apply

Complete your online application for your preferred role(s) that match your interests and qualification. If you cannot find a suitable role please join our Talent Zone and stay connected for your next career opportunity.

We screen

We review your application and if we determine that you are a good fit we will move you to the selection process.

We assess

You are interviewed by phone, via video and/or face to face.

Mutual agreement

Ideally you are the perfect match for us We hope you consider us as your new employer.

Work your magic

To guarantee you a smooth start our onboarding preparation begins.

Haven't found the right job yet?

Join our Talent Community to stay connected and explore future opportunities.

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Career Opportunity: Customer Service/Technical Support

Location: Mandaluyong City

For Customer Service Representative:

• College Graduate of any field
• Minimum of one (1) year call center experience in international voice account
• At least 6 months of experience in International Airline Account
• Experience with Omnichannel

For Technical Ads Support:

• At least 2 years completed in College Graduate or Associate Graduate
• At least one (1) year of experience in digital advertising

Work Arrangement: Onsite

Shift Schedule: Shifting (Morning, Mid, & Graveyard)

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

Job Responsibilities:

• Ensures the end-to-end customer experience.
• Documentation of every customer interaction.
• Resolves billing and technical concerns.
• Establish memorable customer experience by providing fast and accurate resolution to customers.
• Identifying the issue and categorizing / prioritizing the incident and service requests.

Job Qualifications:

• With at least 6 months CSR/TS experience as voice or chat
• Average computer literacy is acceptable.
• Have understanding of Basic Internet Technology for higher trainability.
• Ability to convey information and express oneself clearly orally and in written form, in a persuasive or logical manner to individuals or groups to ensure that they understand the message.
• Ability to anticipate the implications and consequence of situations and taking appropriate action to be prepared for possible contingencies.
• Good English communication skills, both written and oral
• Must be self and goal driven.

Job Type: Full-time

Work Location: In person

Kickstart Your Career with a Leading Mobility Account

We're looking for passionate Customer Service Representatives (CSR) and Technical Support Representatives (TSR) to join our team in Ortigas, Pasig.

What's in it for you?

· Competitive ₱22,000 basic salary

· ₱,500 rice allowance upon regularization

· ₱ 000 signing bonus

· Virtual hiring process for your convenience

Who We're Looking For:

· Graduate of a Bachelor's, Vocational, or Associate course in Computer Science, IT, or a related field, with at least 6 months of BPO CSR/TSR experience; OR

· College graduate of any course with at least 6 months of solid experience in an e-commerce (Sales) account in the BPO industry.

Qualifications:

· Strong knowledge in troubleshooting mobile phones, PCs, and laptops

· TSR experience in handling international accounts (Mobility/Telco account is a plus)

· Good to excellent English communication skills

· Willing to work onsite in Ortigas, Pasig

· Amenable to shifting schedules

Take the next step toward a rewarding career. Apply today and get hired from the comfort of your home

Job Type: Full-time

Pay: Php18, Php22,000.00 per month

Application Question(s):

• What motivates you to do great work?
• Do you have troubleshooting or sales experience under the BPO industry?
• Are you willing to work onsite in Ortigas, Pasig City?

Education:

• Bachelor's (Preferred)

Work Location: In person

Customer Service & Technical Support - Spanish

Dedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. Apply Now!

Overview

We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now!

Key Responsibilities

Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region.

Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.

Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions.

Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude.

Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge.

Collaborate with internal teams to ensure timely resolution of escalated issues and improve service delivery.

Maintain up-to-date knowledge of products, services, and technical updates to provide accurate assistance.

Track and document customer interactions and resolutions to ensure effective follow-up and issue resolution.

Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.

Continuously improve personal performance through feedback and training opportunities.

Qualifications

Excellent Spanish communication skills, both verbal and written, with a customer-centric approach

Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service.

Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently.

In-depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non-technical customers.

Ability to handle escalated issues, manage conflict, and provide effective resolutions in a calm and professional manner.

Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns.

Strong problem-solving abilities with a focus on delivering quick and accurate solutions.

Active listening skills, with the ability to understand customer needs and provide tailored solutions.

Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions.

Ability to work under pressure and meet service level agreements while maintaining a high standard of service.

Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools.

Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.

Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management.

Benefits

Healthy, conducive work environment (Great Place to WorkTM – Certified three years in a row!)

Competitive salary

16 leave credits + all client-based holidays

De Minimis/ Allowances (Upon regularization)

HMO coverage + dependent

Lots of opportunities to enhance your skills, acquire new experiences, work among experts, and grow your career.

Exposure to world-class, high-level management from local and international direct supervisors.