3,150 Presales Support jobs in the Philippines
Presales Support Representative
Posted today
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Job Description
Vision & Core Values
Data#3's vision is to harness the power of people and technology for a better future.
These core values define the expected behaviours of our people, which in turn shape the culture of our business.
Key Responsibilities
- Contributes to team's sales and solution productivity for smaller engagements/short form proposals/template proposals/3rd party related proposals, Managed Services proposal and etc.
- Lead/help the creation of sales proposals, RFP responses, and presentations.
- Ensure consistency of proposals, accuracy and compliance with company standards.
- Maintain a library of templates, case studies and standard content for reuse.
- Track proposal deadlines and deliverables to ensure timely submission.
- Review documents for clarity and structure before submission.
- Meets outbound response metrics as set and measured on a monthly basis.
- Contribute positively towards the achievement of margin performance targets in all aspects of the team's activities.
- Respond to inbound telephone calls, emails and IMs promptly and efficiently.
- Work with Sales, Solution Architect, Project Manager, INS Team and Professional/Managed Services to gather input and build tailored solutions.
- Performs other duties as requested to support the Professional/Managed Services sales and delivery teams.
- Ensure Data#3 sales and solution architect process is followed in conjunction with the relevant team i.e. CSRs, Services Coordinators, and Project Managers etc.
- Ensure customer and sales data is current and accurate.
- Work within sales/presales and services solution engagement processes.
- Attend and contribute to team meetings as appropriate.
- Help Presales team position solutions more effectively.
Additional Responsibilities
- Uphold and adhere to Data#3's core values, guidelines, policies and procedures.
- Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers.
- Perform duties safely without risk to your own health and safety or the health and safety of others.
- Be flexible to work in additional roles, capacities, or take on varied duties that you are skilled and capable of performing. Data#3 may alter your position, description, title, location and responsibilities in line with business needs and priorities.
As part of your position, in addition to (c) above, you:
- May be required to perform duties off-site, including at customer, vendor/partner and supplier sites, which require, as a condition of entry, you to hold a National Police Certificate.
- May be responsible for accessing internal and third-party computer systems containing highly sensitive confidential corporate and personal information.
- May be engaged in capacities that require Data#3 to have the highest degree of confidence in your honesty and integrity. Accordingly, the satisfactory completion of a National Police Certificate is an inherent requirement of your position.
Requirements
ey Experience, Skills & Abilities
Experience
- Experience in presales, proposal writing and/or sales support.
- Proven track record of integrity in dealing with personnel, customer and supplier issues.
- Proven track record of developing and maintaining customer and vendor relationships.
- Knowledge of Professional Services and Infrastructure operations.
- Familiarity with RFP processes and sales cycle is a plus.
Skills
- Strong writing, editing and presentation skills with an eye for detail.
- Ability to balance multiple assignments/tasks under tight deadlines.
- Effective negotiation and problem resolution skills to achieve win/win situation.
- Focus on attention to detail and ability to closely follow instructions.
- Efficient collaboration skills with internal/external customers and cross-functional teams.
- Excellent verbal and written communication and negotiation skills, telephone manner and customer orientation.
- Organized, detail oriented and comfortable managing multiple deadlines.
- A true team player who thrives on collaboration and feedback.
- Eager to learn and expand knowledge to continuously improve proposals and processes.
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17, Php25,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Paid training
- Pay raise
Work Location: In person
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents - Finance Account as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17, Php25,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Paid training
Work Location: In person
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Qualifications:
- With good communication skills
- At least conversant in the English language
- Computer Literate
- Excellent problem-solving and decision-making abilities
- Ability to thrive in a fast-paced and dynamic environment
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE
Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17, Php25,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Paid training
Work Location: In person
Customer Support
Posted today
Job Viewed
Job Description
Role Overview:
Acts as the frontline for client relationships-managing support inquiries while also
actively driving sales through outreach and conversions.
Key Responsibilities:
• Handle inbound calls, chats, and emails from clients.
• Onboard new customers and explain Weenn's services clearly.
• Conduct outbound calls/emails to potential leads.
• Maintain CRM records of client interactions.
• Collaborate with dispute specialists to provide client updates.
• Achieve monthly sales and retention targets.
Qualifications:
• Bachelor's degree in Business, Marketing, or related field (preferred).
• 2+ years of experience in sales, telemarketing, or customer service (B2B preferred).
Strong English communication and negotiation skills.
• Proven ability to meet or exceed sales targets.
• Experience using CRM tools (HubSpot, Zoho, or similar).
Customer Support
Posted today
Job Viewed
Job Description
Join our CP360 Family, today
From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian
Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together
Why Join ContactPoint360?
At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people.We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.
Our Purpose:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.
Check out our YouTube video:
Position Overview:
The role involves handling inbound and outbound customer calls, following provided scripts, gathering customer information into the CRM system, and assisting with both sales prequalification and after-sales support. Strong English communication skills (spoken and written) are essential for this position. While prior HVAC industry experience is a plus, it is not required, as full training and scripts will be provided.
Key Responsibilities:
Handle inbound and outbound customer calls professionally using provided scripts.
Prequalify sales leads by asking guided questions and collecting necessary details (customer information, property details, requirements).
Support after-sales inquiries by guiding customers through troubleshooting steps and recording details in the CRM system.
Escalate or transfer calls to the appropriate team (scheduling, accounts, or service) as needed.
Maintain accurate records of customer interactions in the CRM.
Deliver customer service in a professional and empathetic manner.
Key Requirements:
Excellent English communication skills (speaking and writing).
Strong interpersonal and active listening skills.
Ability to follow structured scripts and processes.
Computer literate with basic CRM or data entry experience.
Detail-oriented with strong organizational skills.
Critical thinking and problem-solving skills.
Previous customer service or sales experience preferred.
HVAC knowledge or background is an advantage but not mandatory.
Preferred Skills:
Confidence in handling both presales and service-related calls.
Ability to quickly adapt and learn new systems, tools, and flowcharts.
Strong judgment in assessing customer needs and prioritizing next steps.
Professional, customer-oriented demeanor.
Customer Support
Posted today
Job Viewed
Job Description
Customer Support : Refunds & Returns Specialist
Cubao, Quezon City
Qualifications:
- College level or graduate
- At least 1 year customer service experience (E-commerce/Retail/Financial Services preferred)
- Strong problem-solving & communication skills
- Detail-oriented, patient, and professional
Job Highlights:
- Process returns & refunds
- Investigate disputed transactions
- Handle escalated customer concerns (chat, email, phone)
- Coordinate with logistics, accounting, and QA teams
- Ensure accurate documentation & compliance
Be part of a dynamic team where customer advocacy meets policy compliance
Apply now and grow with us
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Customer Support
Posted today
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Job Description
We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents on a 3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.
This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.
Key Responsibilities:
- Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
- Provide follow-up support through email when necessary.
- Maintain professionalism and accuracy in communication across all channels.
- Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
- Ensure timely responses, with at least 80% of chats answered within 3 minutes.
- Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
- Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
- Adhere to established processes and service level agreements (SLAs).
Qualifications:
- At least a High School Graduate; College level or Graduate preferred.
- Prior customer service or BPO experience is an advantage but not required.
- Strong written communication skills with excellent grammar and clarity.
- Ability to multitask effectively while maintaining accuracy and quality.
- Comfortable using multiple digital platforms and communication tools.
- Strong problem-solving skills and customer-first mindset.
Performance Metrics:
- Productivity SLA: 80%+ of chats answered within 3 minutes.
- Quality SLA: 90%+ score on interaction audits (4–8 audits per month).
Customer Support
Posted today
Job Viewed
Job Description
Easy and Fast One-day Hiring Process Earn up to 31k monthly plus more benefits We are looking for a Travel Representative in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply Now
Responsibilities:
- Answer inquiries from clients about travel products and services via phone calls.
- Assist clients with booking travel arrangements and ensure the accuracy of booking details and itinerary
- Provide advice and recommendations on travel destinations and activities
- Handle customer complaints and resolve issues related to travel bookings
- Achieve performance targets related to customer satisfaction and sales conversion
Qualifications:
- High school diploma or equivalent required
- No prior travel experience necessary—we provide comprehensive training
- Strong communication and organizational skills.
- Attention to detail and effective problem-solving abilities.
- Familiarity with travel booking systems and tools is a plus but not required.
- Ability to adapt to changing customer needs and work well independently or as part of a team.
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE
Give us a ring, and let's talk about how we can help you. Apply today
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php20, Php31,700.00 per month
Benefits:
- Additional leave
- Employee discount
- Health insurance
- Paid training
Work Location: In person
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Qualifications:
- With good communication skills
- At least conversant in the English language
- Computer Literate
- Excellent problem-solving and decision-making abilities
- Ability to thrive in a fast-paced and dynamic environment
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE
Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day
Job Types: Full-time, Permanent
Pay: Php17, Php25,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Paid training
- Pay raise
Work Location: In person