7,112 Premium Support jobs in the Philippines

We're looking for a Customer Service Support Specialist who is proactive, empathetic, and detail-oriented to help users get the most out of our platform. This role is ideal for someone who thrives in fast-paced environments, enjoys problem-solving, and can communicate clearly and professionally.

You'll be the first point of contact for our users—answering questions, resolving issues, and ensuring a smooth customer experience. If you're reliable, organized, and motivated to support users in an innovative consumer tech product, this role is for you.

• Paid in USD (bi-monthly payouts: 15th & 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays (based on your location)
• 100% remote – work from anywhere
• Be part of a fast-growing mobile app at the intersection of AI and consumer tech
• Contribute directly to user trust, experience, and engagement

Customer Support

• Respond to user inquiries via email, chat, or ticketing system.
• Provide clear guidance on account setup, app usage, payouts, and referral programs.
• Troubleshoot common issues and escalate technical concerns when necessary.

Issue Resolution & Escalation

• Investigate user-reported problems and provide timely solutions.
• Escalate recurring or technical issues to product/engineering teams with clear documentation.
• Track and follow up on unresolved cases to ensure a smooth resolution.

User Experience Feedback

• Capture recurring user feedback and suggest improvements to product and operations teams.
• Contribute to FAQ and knowledge base articles to empower self-service.
• Support onboarding and retention efforts by providing excellent user experiences.

• 1–3+ years of experience in customer service, support, or a related role.
• Strong written and verbal communication in English.
• Organized, detail-oriented, and comfortable managing multiple requests.
• Empathetic listener with the ability to handle frustrated customers calmly and professionally.
• Comfortable working in a remote, fast-paced environment.

Bonus Points

• Experience in mobile apps, fintech, or consumer tech.
• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Intercom).
• Previous exposure to trust & safety, fraud, or data-related workflows.

Please submit:

1. Your updated resume
2. A short Loom video (1–2 mins) introducing yourself and sharing how you've helped customers in past roles
3. A brief write-up of tools and systems you've used for customer service

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you're motivated to create seamless user experiences, solve problems with empathy, and support a fast-growing mobile platform—we'd love to hear from you.

 Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVPs build rapport with clients to help them scale ridiculously fast.

Are you hungry for growth, passionate about learning, and looking for a fun working environment? We got you Join our growing team of MVPs

We are looking for top talents who can effectively deliver excellent support to our valued Clients.

We offer learning opportunities, career growth, and work-life balance.

Customer Service Support (Onsite)

Job Description:

Inbound & Outbound Communication:

• Customer Support: Handle inbound and outbound calls, assist customers with inquiries, resolve concerns, and provide accurate information about our services.
• Service Reminders: Proactively contact customers approaching their service due date to schedule timely appointments.
• Missed Appointments: Follow up with customers who have missed their scheduled service to arrange a new booking and minimize delays.
• Lapsed Services: Re-engage customers who have significantly exceeded their service intervals, encouraging them to return for necessary maintenance.
• Promotional Campaigns: Conduct service-related call campaigns, including warranty reminders, special offers, and promotional events, to increase workshop bookings.
• Customer Follow-Up Calls: Perform this duty when requested/required.

Chat & Email Support:

• Respond promptly to customer inquiries via chat and email, offering assistance with service appointments, general queries, and scheduling requests.

Appointment Coordination:

• Manage appointment bookings efficiently, aligning customer preferences with available time slots and service requirements.

Customer Experience & Engagement:

• Deliver a professional and customer-focused experience, ensuring each interaction is positive and solution-oriented.

Data Accuracy & Management:

• Maintain up-to-date and accurate records of customer interactions, appointment details, and communications within dealership systems and databases.

Qualifications:

• 2 or more years of experience with customer service: phones, chat, email channels.
• Experience working with a Car Dealership company is a plus.
• Proficiency in using Customer Relationship Management (CRM) software and scheduling tools.
• Strong customer service orientation with the ability to empathize and address customer concerns effectively.
• Attention to detail and accuracy in data entry and documentation.
• Time management skills to prioritize tasks and meet appointment scheduling targets.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Excellent communication skills, both verbal and written.

About our client

Our client builds shipping that is good for the world. They help small businesses thrive by making parcel delivery simple, reliable, and affordable. We're a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

They envision a world where small businesses can compete on a level playing field with the big guys. Our client is a fast-growing business with bold ambitions and big dreams.

In the last few years, they've made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single-country operation in Australia to a successful launch and operation in the US and Canada. They've also launched major partnerships with Vestiaire Collective, eBay, Shopify, and Etsy too

What you'll need

Our client is looking for Customer Happiness Champions who thrive in a fast-paced environment where every day brings new challenges to solve and opportunities to learn. This role isn't just about answering inquiries—it's about owning the customer experience, collaborating with your team, and making a meaningful impact. You'll go the extra mile to build our customers' trust and create positive experiences.

You'll need to embrace change with an open mind and an eagerness to learn. Whether through training, upskilling, or adapting to new processes, you'll be constantly growing professionally.

Collaboration is at the heart of this role. You're not afraid to get into the weeds, find solutions, and persist until things are resolved. You'll need to be resourceful because what you do impacts your customers and your team. You'll share ideas, listen to others, and embrace feedback because we all work together to create something unique.

You're also bold to share ideas, or suggest better ways of doing things. You care about the details and have a knack for finding ways to improve and make things smoother for everyone involved. You will be part of Sendle's Customer Service team, where you'll be creative and have the opportunity to leave your own mark in a customer-focused business.

To be successful in this role, you'll need the following qualities:

• Genuine desire to deliver the highest possible level of service to our customers.
• Ability to work with a team on shifting schedules to provide 24/7 service to Sendle customers globally, including working on holidays, weekends, and various shifts (morning, mid-day, and night) depending on business needs.
• Ability to handle escalations via chat, email, voice, and other support channels.
• Flexibility to thrive in a hybrid work environment.
• Willingness to undergo training to cater to different customer groups within Sendle.
• Excellent written and spoken English — you need to be able to talk to Executive and C-level customers.
• Grit, perseverance, and resilience in handling sticky situations and customer interactions.
• A self-starter personality — you can work with minimal supervision and take initiative when needed.
• Strong attention to detail and exceptional problem-solving skills, with the ability to investigate and resolve issues effectively.
• Very comfortable with technology and digitally savvy
• Sound judgment and having the autonomy to make decisions while knowing when to consult with leaders or experts.

What you'll do

We need you to help us develop and deliver a world-class customer support experience:

• Connect with our customers daily, using each interaction to build trust, strengthen relationships, and provide solutions that drive their success.
• Turn around sticky situations into favorable resolutions that encourage our customers to continually partner with us for their delivery needs.
• Develop a thorough understanding of Sendle's delivery services in the context of various geographical regions where we operate.
• Be the first point of escalations via chat, email, voice, and other support channels.
• Share feedback and suggestions to enhance processes and documentation to support our customers effectively.
• Assist teammates through collaborative peer-to-peer learning sessions.
• Contribute to informed decision-making on system changes and help shape product design by sharing feedback and ideas to support our customers better.

Job Type: Full-time

Pay: Php30, Php33,500.00 per month

Benefits:

• Work from home

Application Question(s):

• Do you have experience handling airline, hotel or tourism accounts?
• If employed, what is your notice period?
• How much is your current salary and how much is your expected salary?
• if you'll rate your communication skills from 1-10, 10 being the highest, how will you rate ?
• How long is your CSR experience?
• Reason for leaving previous job (RFL):

Work Location: In person

Höegh Autoliners is a people-driven company with the belief that businesses should not only be forming lasting services but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.

If that sounds like the type of team you want to join, we can't wait to meet you

A Little About Us

Höegh Autoliners is a global player in Ro/Ro deep sea transportation services and operates the greenest fleet in this segment. The company owns and operates approx. 40 Pure Car and Truck Carriers (PCTCs) in global trade systems, making around 3 000 port calls yearly. Managed from a worldwide network of around 16 offices, our main customers are major manufacturers of new cars, heavy machinery, and other rolling stock.

About You:

The Customer Service Support will play the vital role to support day to day activities working in the diverse team of Customer Service Support. He or She will be assigned to handle customer service support tasks and understand the end-to-end CSS business process.

Reporting to:

Sales and Customer Service Support Manager

Main responsibilities:

• Will perform sales and customer service support task assigned by the SMEs.
• Keep close communication with the CSS team and Customer Service Team in global office.
• Ensure accurate and complete quality of documents and data for the performed activities.

Minimum Qualifications:

• At least 1 year of work-related experience
• Bachelor's degree, Business Management, or any Business Major
• Proficient in Microsoft Office applications
• Excellent communication skills in an international work environment
• Willing to be trained and assigned from one region to another.
• Strong analytical skills and detail oriented
• Fresh graduates are welcome to apply.

We believe that building and sustaining a diverse and inclusive environment for working and learning leads to a better workplace, better ideas, and more inspiring conversations.

URGENT HIRING

STELLAR 167 MANPOWER RECRUITMENT & SERVICES INC. in Partnership with VISMAY is urgently in need of:

Customer Service Support

Location of Deployment: LUCKY CHINA TOWN(Reina Regente St, Binondo, Manila, 1006 Metro Manila)

QUALIFICATIONS:

• At least College Level or Senior High School Graduate

• With 6 months to 1 year experience in a storekeeper or office support role (preferably in a service center environment)

• Proficient in administrative tasks such as data entry, reporting, and documentation

• Knowledgeable in processing unit releasing and delivery

• Good communication and interpersonal skills

• Detail-oriented, organized, and able to work with minimal supervision

• Computer literate (MS Excel, Word, etc.)

• Willing to be assigned to Western Bicutan, Taguig City.

FOR INTERESTED APPLICANTS:

Please pm me or send your updated resume at

(ONLY QUALIFIED APPLICANTS WILL BE CONTACTED)

APPLY NOW

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

About the role

Join the passionate customer support team in Bacolod City, Negros Occidental. As a Customer Support PREMIUM CABLE, you will be the voice of our premium cable television service, delivering exceptional customer experiences to our valued clients. This full-time role is integral to ensuring our customers receive prompt and friendly assistance with all their inquiries and concerns.

What you'll be doing

• Respond to inbound customer calls and emails, providing polite, knowledgeable and empathetic support
• Troubleshoot and resolve a wide range of customer issues, from technical difficulties to billing and subscription queries
• Process customer orders, upgrades, cancellations and other account changes accurately and efficiently
• Identify opportunities to up-sell and cross-sell additional TORCH Solutions' products and services
• Maintain detailed records of all customer interactions in our customer relationship management (CRM) system
• Escalate complex or sensitive issues to the appropriate team members when necessary
• Contribute to continuous improvement by providing feedback on processes and procedures

What we're looking for

• HS/SHS GRAD + OPEN TO ALL SEGMENT

What we offer

• Competitive salary and performance-based incentives
• Comprehensive health and wellness benefits, including medical, dental and life insurance
• Opportunities for career advancement and ongoing training and development
• Vibrant and inclusive company culture with regular social and team-building events
• Modern and ergonomic working environment with state-of-the-art facilities

If you're ready to join a dynamic and supportive team that values its people, apply now to become our next Customer Support PREMIUM CABLE.

We are seeking a talented and dedicated Customer Support Specialist to join our dynamic team in Pampanga Central Luzon. As a Customer Support Specialist, you will play a crucial role in providing high-quality support and solving complex issues for our premium IT clients. This full-time position offers an attractive salary and the opportunity to be part of a fast-paced, innovative organisation.

What you'll be doing

1. Serving as the primary point of contact for our premium IT clients, addressing their inquiries and concerns with professionalism and efficiency
2. Troubleshooting and resolving complex technical issues, providing step-by-step guidance and solutions
3. Documenting customer interactions and maintaining accurate records to ensure seamless service delivery
4. Collaborating with cross-functional teams to escalate and resolve issues promptly
5. Continuously improving customer satisfaction by identifying and implementing process improvements
6. Providing feedback and insights to the product development team to enhance our services

What we're looking for

1. College/associate's degree in information technology or bachelor's degree in any related field - Accept atleast 2 yrs college undergrad of any IT related course
2. Minimum of 1 yr experience in a technical support environment or similar role (not Telco exp) Hardware/Software Tech support
3. Additional certification/training in a technical field is preferred.

Technical Skills:

1. Experience in Windows and Apple Operating Systems and basic Active Directory (AD)/Group Policy Object (GPO) management Typing 35 WPM
2. Strong knowledge of various OS and software such as Windows 10, MS Office Suite (Word, Outlook, Teams, Excel, PowerPoint, Visio, Access & Project)
3. CEFR - B1 WriteX - B2 | Tech Assessment

For interested applicants, you may fill out this application form:

Or you just click Apply Now button.

Ready to join our team? Apply now and let's discuss how your skills and experience can contribute to our continued success.

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person