774 Permanent Non Voice jobs in the Philippines
Csr - 50% Non Voice 50% Voice - Vertis North
Posted today
Job Viewed
Job Description
assigned tasks to manage the service desk’s day-to-day
activities
- Manages the appointment scheduling and dispatching of field
service providers
- Handles bookings requests and facilitates them according to the
department's set processes and guidelines
- Receives inbound calls to the help desk and makes outbound
calls to service providers on the ground as necessary
- Supports management in attaining maximum utilization of
manpower resources through logístical analysis of the whole
dispatch process - provider shuffling, calculating travel times,
among others to achieve smooth, more efficient and
cost-effective operations
- Professionally and politely assists clients and providers with any
systems
- Effectively communicates new client information, concerns or
requests to the Operations and/or Customer Service Manager/s
for proper cascading to the team
- Takes first aid steps in resolving bookings or logístical issues
- Coordinates and/or escalates on-site issues and client
complaints promptly to the Operations and/or Customer Service
Managers for proper resolution, when necessary
- Carries out any other work-related tasks deemed necessary by
**Job Types**: Full-time, Permanent
Pay: Php25,000.00 - Php28,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid training
Schedule:
- 8 hour shift
- Afternoon shift
Supplemental Pay:
- 13th month salary
- Performance bonus
Customer Service Representative voice
Posted today
Job Viewed
Job Description
- **Voice Account**
*
Site : *
- BGC TAGUIG
**JOB DESCRIPTION**:
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
**QUALIFICATIONS**:
- College Graduate With 1 year BPO Experience
- College Under Graduate with 2 Years BPO Experience
- Excellent Communication Skills
- Earn up to 31,000
PERKS
- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
- Incentives
APPLY NOW!
Send your Updated Resume Now
**Job Types**: Full-time, Permanent
**Salary**: Php28,000.00 - Php31,000.00 per month
**Benefits**:
- Discounted lunch
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
COVID-19 considerations:
All process done virtually due to Covid-19 and no assessment conducted
Note: We assess applicant that have a qualified and fit for this position
Application Question(s):
- Highest Educational Attainment
- Specify your experience in BPO (in months) ex: 12months, 13 months, 14 months
- Where are you currently residing?
- Are you amenable to work on-site or relocate in BGC Taguig?
- Active alternative phone number
Customer Service Representative Voice
Posted today
Job Viewed
Job Description
- **Voice**
*
Site : *
- BGC TAGUIG
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
**QUALIFICATIONS**:
- College Graduate With 1 year BPO Experience
- College Under Graduate with 2 Years BPO Experience
- Excellent Communication Skills
- Earn up to 31,000
PERKS
- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
- Incentives
APPLY NOW!
**Job Types**: Full-time, Permanent
Pay: Php28,000.00 - Php31,000.00 per month
**Benefits**:
- Additional leave
- Discounted lunch
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
COVID-19 considerations:
All process done virtually due to Covid-19 and no assessment conducted
Note: We assess applicant that have a qualified and fit for this position
Application Question(s):
- Highest Educational Attainment
- Specify your experience in BPO (in months) ex: 12months, 13 months, 14 months
- Where are you currently residing?
- Are you amenable to work on-site or relocate in BGC Taguig?
- Active alternative phone number
Email/chat Support Music Streaming Cubao
Posted today
Job Viewed
Job Description
One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.
**Responsibilities**:
- Resolve the customer's issue. Establish and maintain rapport with consumers
- Accurately capture all required information in the respective tools
- Complete all given tasks within the time specified
- Adhere to the rules and regulations of the company
- Adhere to the non disclosure agreement
**Minimum Qualifications**:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
- Meet the specific daily targets with respect to the Key Result Areas
**JOB HIGHLIGHTS**:
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Educational support for employees
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company
**Job Types**: Full-time, Permanent
**Benefits**:
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Zoom Interview Csr/tsr - Voice/non Voice - Cebu Site
Posted today
Job Viewed
Job Description
- Informs customers about solutions available and assesses client demands.
- Provides functional recommendations, coaching and support to lower level personnel.
- Provides support, training and troubleshooting assistance to lower level personnel.
- Schedules work to guarantee precise phone coverage; monitors priority of calls and changes escalated calls to assure resolution to difficulties.
- Prepares standardized reviews to track workload,, response time and quality of input.
**Job Types**: Full-time, Permanent
**Salary**: From Php20,000.00 per month
**Benefits**:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Staff meals provided
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Center Representative: 1 year (preferred)
**Language**:
- English (preferred)
Registered Pharmacist - Voice Account
Posted 15 days ago
Job Viewed
Job Description
This is a Process Executive (PE) role for pharmacy graduates to provide high-quality, voice-based customer support within a healthcare-focused business process outsourcing (BPO) environment. This position leverages pharmaceutical knowledge to address client or customer inquiries, ensuring professional and accurate communication. The role is based onsite in either IT Park, Cebu City, or Taguig, operates on a night shift schedule, and is ideal for candidates seeking to apply their pharmacy expertise in a customer-facing, non-clinical setting.
Key responsibilities include engaging with clients or customers through voice interactions to resolve inquiries related to healthcare or pharmaceutical services. You will use your pharmacy background to provide informed and accurate responses, ensuring client satisfaction and adherence to service quality standards. The role requires handling customer interactions with professionalism, empathy, and efficiency, while collaborating with team members to meet performance metrics and contribute to the success of the account. You will also maintain accurate records of interactions and follow established protocols to ensure compliance with client requirements.
The position is open to pharmacy graduates with or without an active license, making it accessible to both new graduates and those with up to 18 months of BPO experience. While a minimum of 1 year of BPO healthcare experience is preferred, it is not mandatory, and candidates with or without BPO experience are eligible. Strong English communication skills, both verbal and written, are essential for effective client interactions. Candidates must demonstrate the ability to work independently, adapt to a fast-paced environment, and manage multiple tasks efficiently. The role requires a commitment to working onsite in either Taguig or Cebu City, depending on the candidate’s location, and adherence to a night shift schedule.
Candidates should not have a history of frequent job changes (staying less than a year per company), as stability and dedication are critical for this role. A pharmacy degree or equivalent qualification is required. The position offers an opportunity for pharmacy graduates to transition into a BPO environment, utilizing their expertise to deliver exceptional customer service while contributing to a dynamic team.
Company Details
SPE-Order Management-Voice

Posted 4 days ago
Job Viewed
Job Description
The SPE-Order Management-Voice role requires a dedicated professional with 2 to 5 years of experience in managing order processes and handling customer complaints. The candidate will work from the office in a rotational shift utilizing their expertise in MS Excel and domain skills in complaint management and call center operations to ensure seamless operations and customer satisfaction.
**Responsibilities**
+ Manage and process orders efficiently to ensure timely delivery and customer satisfaction.
+ Handle customer inquiries and complaints with professionalism and empathy ensuring resolution and customer retention.
+ Utilize MS Excel to maintain accurate records of orders and customer interactions ensuring data integrity.
+ Collaborate with team members to streamline order management processes and improve operational efficiency.
+ Monitor and analyze order trends to identify areas for improvement and implement corrective actions.
+ Provide support to the call center team by sharing insights and best practices for handling customer complaints.
+ Ensure compliance with company policies and procedures in all order management activities.
+ Communicate effectively with customers and internal teams to resolve issues and provide updates on order status.
+ Participate in training sessions to stay updated on product knowledge and customer service techniques.
+ Contribute to the development of strategies to enhance customer experience and loyalty.
+ Report on key performance metrics related to order management and customer satisfaction.
+ Support the implementation of new technologies and tools to enhance order management processes.
+ Maintain a high level of accuracy and attention to detail in all tasks to ensure quality service delivery.
**Qualifications**
+ Possess strong proficiency in MS Excel for data management and analysis.
+ Demonstrate experience in complaint management within the life sciences domain.
+ Exhibit excellent communication skills in English both written and verbal.
+ Show ability to work effectively in a call center environment with rotational shifts.
+ Display strong problem-solving skills and a customer-centric approach.
+ Have a track record of improving processes and enhancing customer satisfaction.
+ Be adaptable to changing priorities and able to work under pressure.
**Certifications Required**
Certification in MS Excel or Customer Service Management.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Be The First To Know
About the latest Permanent non voice Jobs in Philippines !
Technical Support Representative (Voice)
Posted today
Job Viewed
Job Description
Has at least 2 years of work experience in a BPO as TSR
- Fluent in native verbal English language
- Can work on-site and night shift
**Job Types**: Full-time, Permanent
**Salary**: Php18,000.00 - Php25,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Free parking
- Gym membership
- Health insurance
- On-site parking
- Opportunities for promotion
- Staff meals provided
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
Sales Representative (Non-voice)
Posted today
Job Viewed
Job Description
** **With Bachelor’s Degree in any course
- PREFERABLY having experience in or knowledge of laboratory products, equipment, and its uses
- Willing to work onsite in Quezon City
- Excellent verbal and written communications skills
- Strong Negotiation Skills ARE A MUST
- Ability to quickly learn and adapt to new processes and technologies
- Keen in details and a creative problem-solver
- ADVANTAGE if familiar with Mailchimp, Zendesk, LinkedIn Sales Navigator, any CRM and lead generation tools
- Typing speed is at 40 wpm
**Responsibilities**
- Identify and coordinate with marketing coordinators growth opportunities from allocated accounts or market categories
- Perform a product match as requested by the costumers, or suggest alternate items if none are available
- Create and manage quotations
- Coordinates internally on everything about the order and follow through up to its delivery to the customer
- Log activity in CRM and refer customers to the proper department for their issue
- Can do voice support when needed
- Assists Marketing Department with clerical and administrative tasks when needed
**Salary**: Php20,000.00 - Php25,000.00 per month
**Benefits**:
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Commission pay
COVID-19 considerations:
Weekly Antigen-Testing
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Account Management: 1 year (preferred)
- Sales: 1 year (required)
**Language**:
- English (required)
Sales Representative (Non-voice)
Posted today
Job Viewed
Job Description
- PREFERABLY having experience in or knowledge of laboratory products, equipment, and its uses
- Willing to work onsite in Quezon City
- Excellent verbal and written communications skills
- Strong Negotiation Skills ARE A MUST
- Ability to quickly learn and adapt to new processes and technologies
- Keen in details and a creative problem-solver
- ADVANTAGE if familiar with Mailchimp, Zendesk, LinkedIn Sales Navigator, any CRM and lead generation tools
- Typing speed is at 40 wpm
**Responsibilities**
- Identify and coordinate with marketing coordinators growth opportunities from allocated accounts or market categories
- Perform a product match as requested by the costumers, or suggest alternate items if none are available
- Create and manage quotations
- Coordinates internally on everything about the order and follow through up to its delivery to the customer
- Log activity in CRM and refer customers to the proper department for their issue
- Can do voice support when needed
- Assists Marketing Department with clerical and administrative tasks when needed
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 - Php25,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Day shift
Supplemental pay types:
- 13th month salary
- Commission pay
- Performance bonus
COVID-19 considerations:
Weekly Antigen-Testing
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Account Management: 1 year (preferred)
- Sales: 1 year (required)
**Language**:
- English (required)