420 Permanent Non Voice jobs in the Philippines
Email & Chat Support - 100% Non-voice & Technical
Pasig, Palawan
Transec BPO Solutions, Inc.
Posted today
Job Viewed
Job Description
**WHY JOIN OUR TRANSEC TEAM?**
- **Great working environment with real work-life balance**:
- **Fixed working schedule**:
- **Health card & life insurance coverage**
**ESSENTIAL JOB FUNCTIONS**
- Perform back-office tasks to complete customer concerns and requests with attention to detail and efficiency.
- Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
- Will perform very mínimal basic designing using Photoshop.
**SKILLS & QUALIFICATIONS**
- Bachelors/College Degree in any field; IT-related course is preferred.
- Minimum of 1-year international BPO experience supporting a technical account.
- Knowledge in HTML, CSS, and Photoshop is a huge plus.
- Must have excellent writing skills in English; good speaking skills in English.
- Willing to work on night shift.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Night shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Will you be able to reliably commute to Pasig City for this job?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
- Customer Support: 1 year (preferred)
**Language**:
- English (preferred)
- **Great working environment with real work-life balance**:
- **Fixed working schedule**:
- **Health card & life insurance coverage**
**ESSENTIAL JOB FUNCTIONS**
- Perform back-office tasks to complete customer concerns and requests with attention to detail and efficiency.
- Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
- Will perform very mínimal basic designing using Photoshop.
**SKILLS & QUALIFICATIONS**
- Bachelors/College Degree in any field; IT-related course is preferred.
- Minimum of 1-year international BPO experience supporting a technical account.
- Knowledge in HTML, CSS, and Photoshop is a huge plus.
- Must have excellent writing skills in English; good speaking skills in English.
- Willing to work on night shift.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Night shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Will you be able to reliably commute to Pasig City for this job?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
- Customer Support: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
0
Email & Chat Support - 100% Non-voice & Technical
Pasig, Palawan
Transec BPO Solutions Inc.
Posted today
Job Viewed
Job Description
**WHY JOIN OUR TRANSEC TEAM?**
- **Great working environment with real work-life balance**:
- **Fixed working schedule**:
- **Health card & life insurance coverage**
**ESSENTIAL JOB FUNCTIONS**
- Perform back-office tasks to complete customer concerns and requests with attention to detail and efficiency.
- Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
- Will perform very mínimal basic designing using Photoshop.
**SKILLS & QUALIFICATIONS**
- Bachelors/College Degree in any field; IT-related course is preferred.
- Minimum of 1-year international BPO experience supporting a technical account.
- Knowledge in HTML, CSS, and Photoshop is a huge plus.
- Must have excellent writing skills in English; good speaking skills in English.
- Willing to work on night shift.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Night shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Will you be able to reliably commute to Pasig City for this job?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
- Customer Support: 1 year (preferred)
**Language**:
- English (preferred)
- **Great working environment with real work-life balance**:
- **Fixed working schedule**:
- **Health card & life insurance coverage**
**ESSENTIAL JOB FUNCTIONS**
- Perform back-office tasks to complete customer concerns and requests with attention to detail and efficiency.
- Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
- Will perform very mínimal basic designing using Photoshop.
**SKILLS & QUALIFICATIONS**
- Bachelors/College Degree in any field; IT-related course is preferred.
- Minimum of 1-year international BPO experience supporting a technical account.
- Knowledge in HTML, CSS, and Photoshop is a huge plus.
- Must have excellent writing skills in English; good speaking skills in English.
- Willing to work on night shift.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Night shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Will you be able to reliably commute to Pasig City for this job?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
- Customer Support: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
1
Operations Manager (Voice)
R1 RCM
Posted 1 day ago
Job Viewed
Job Description
**RESPONSIBILITIES:**
+ Leads and directs a staff of 4-5 team leaders/supervisors that will have individual teams consisting of no more than 25 employees each. Total span of 60-80 FTEs
+ Ensure calls from patients for multiple client hospital sites are answered within the client service levels and handled in a quality manner. Team may consist of no more than 25 employees
+ Oversee and manage contact center performance to ensure contractual SLAs are met consistently
+ Serve as a mentor to current team leaders/supervisors and all CSR employees by consistently displaying the R1 values
+ Develop and implement recommendations and provide formal feedback on project results and team performance to management.
+ Supports new client expansion development and implementation.
**QUALIFICATIONS:**
+ 3 - 5 years' experience in delivering customer service in a hospital or health care call center environment as an Operations Manager
+ Bachelor's Degree or equivalent experience
+ Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed.
+ Experienced leading and managing employees in a high contact center environment.
+ Certified revenue cycle management experience preferred
+ Prior continuous improvement experience utilizing Lean Six Sigma tools preferred
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What's in it for you?
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Visit us on Facebook: #AllTogetherBetterinR1PH
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
+ Leads and directs a staff of 4-5 team leaders/supervisors that will have individual teams consisting of no more than 25 employees each. Total span of 60-80 FTEs
+ Ensure calls from patients for multiple client hospital sites are answered within the client service levels and handled in a quality manner. Team may consist of no more than 25 employees
+ Oversee and manage contact center performance to ensure contractual SLAs are met consistently
+ Serve as a mentor to current team leaders/supervisors and all CSR employees by consistently displaying the R1 values
+ Develop and implement recommendations and provide formal feedback on project results and team performance to management.
+ Supports new client expansion development and implementation.
**QUALIFICATIONS:**
+ 3 - 5 years' experience in delivering customer service in a hospital or health care call center environment as an Operations Manager
+ Bachelor's Degree or equivalent experience
+ Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed.
+ Experienced leading and managing employees in a high contact center environment.
+ Certified revenue cycle management experience preferred
+ Prior continuous improvement experience utilizing Lean Six Sigma tools preferred
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What's in it for you?
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Visit us on Facebook: #AllTogetherBetterinR1PH
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
This advertiser has chosen not to accept applicants from your region.
2
Operations Manager (Voice)
R1 RCM
Posted 1 day ago
Job Viewed
Job Description
**RESPONSIBILITIES:**
+ Leads and directs a staff of 4-5 team leaders/supervisors that will have individual teams consisting of no more than 25 employees each. Total span of 60-80 FTEs
+ Ensure calls from patients for multiple client hospital sites are answered within the client service levels and handled in a quality manner. Team may consist of no more than 25 employees
+ Oversee and manage contact center performance to ensure contractual SLAs are met consistently
+ Serve as a mentor to current team leaders/supervisors and all CSR employees by consistently displaying the R1 values
+ Develop and implement recommendations and provide formal feedback on project results and team performance to management.
+ Supports new client expansion development and implementation.
**QUALIFICATIONS:**
+ 3 - 5 years' experience in delivering customer service in a hospital or health care call center environment as an Operations Manager
+ Bachelor's Degree or equivalent experience
+ Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed.
+ Experienced leading and managing employees in a high contact center environment.
+ Certified revenue cycle management experience preferred
+ Prior continuous improvement experience utilizing Lean Six Sigma tools preferred
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What's in it for you?
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Visit us on Facebook: #AllTogetherBetterinR1PH
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
+ Leads and directs a staff of 4-5 team leaders/supervisors that will have individual teams consisting of no more than 25 employees each. Total span of 60-80 FTEs
+ Ensure calls from patients for multiple client hospital sites are answered within the client service levels and handled in a quality manner. Team may consist of no more than 25 employees
+ Oversee and manage contact center performance to ensure contractual SLAs are met consistently
+ Serve as a mentor to current team leaders/supervisors and all CSR employees by consistently displaying the R1 values
+ Develop and implement recommendations and provide formal feedback on project results and team performance to management.
+ Supports new client expansion development and implementation.
**QUALIFICATIONS:**
+ 3 - 5 years' experience in delivering customer service in a hospital or health care call center environment as an Operations Manager
+ Bachelor's Degree or equivalent experience
+ Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed.
+ Experienced leading and managing employees in a high contact center environment.
+ Certified revenue cycle management experience preferred
+ Prior continuous improvement experience utilizing Lean Six Sigma tools preferred
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What's in it for you?
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Visit us on Facebook: #AllTogetherBetterinR1PH
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
This advertiser has chosen not to accept applicants from your region.
3
Team Leader (Voice)
R1 RCM
Posted 6 days ago
Job Viewed
Job Description
+ Managing the day-to-day activities of the team.
+ Motivating the team to achieve organizational goals.
+ Developing and implementing timelines to achieve targets.
+ Delegating tasks to team members
+ Conducting training of team members to maximize potential
+ Empower team members with skills to improve confidence, product knowledge, and communication skills.
+ Conducting quarterly performance reviews.
+ Contributing to the growth of the company through a successful team.
+ Create a pleasant working environment that inspires the team.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What's in it for you?
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Visit us on Facebook: #AllTogetherBetterinR1PH
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
+ Motivating the team to achieve organizational goals.
+ Developing and implementing timelines to achieve targets.
+ Delegating tasks to team members
+ Conducting training of team members to maximize potential
+ Empower team members with skills to improve confidence, product knowledge, and communication skills.
+ Conducting quarterly performance reviews.
+ Contributing to the growth of the company through a successful team.
+ Create a pleasant working environment that inspires the team.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What's in it for you?
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Visit us on Facebook: #AllTogetherBetterinR1PH
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
This advertiser has chosen not to accept applicants from your region.
4
Team Leader (Voice)
R1 RCM
Posted 6 days ago
Job Viewed
Job Description
+ Managing the day-to-day activities of the team.
+ Motivating the team to achieve organizational goals.
+ Developing and implementing timelines to achieve targets.
+ Delegating tasks to team members
+ Conducting training of team members to maximize potential
+ Empower team members with skills to improve confidence, product knowledge, and communication skills.
+ Conducting quarterly performance reviews.
+ Contributing to the growth of the company through a successful team.
+ Create a pleasant working environment that inspires the team.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What's in it for you?
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Visit us on Facebook: #AllTogetherBetterinR1PH
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
+ Motivating the team to achieve organizational goals.
+ Developing and implementing timelines to achieve targets.
+ Delegating tasks to team members
+ Conducting training of team members to maximize potential
+ Empower team members with skills to improve confidence, product knowledge, and communication skills.
+ Conducting quarterly performance reviews.
+ Contributing to the growth of the company through a successful team.
+ Create a pleasant working environment that inspires the team.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What's in it for you?
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Visit us on Facebook: #AllTogetherBetterinR1PH
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
This advertiser has chosen not to accept applicants from your region.
5
IT Voice Engineer
R1 RCM
Posted 6 days ago
Job Viewed
Job Description
**Job Summary**
This role is support, maintain, and enhance our Genesys PureCloud solutions. This role is responsible for the day-to-day operations, implementation, and migration of Genesys Cloud platforms, ensuring seamless communication experiences for users and stakeholders.
**Core Responsibilities:**
+ Day to day support and maintenance of Genesys PureCloud Solutions
+ Migration and implementation of Genesys PureCloud Solution
+ Monitor project progress and adjust as necessary to ensure successful project delivery.
+ Creation of Documentation and Knowledge base
+ Responsible for managing incident and service requests
+ Manage and coordinate team activities, working closely with different support groups.
+ Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.
+ Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects.
**Skills and Experience:**
+ Hands on experience on troubleshooting Genesys PureCloud solutions
+ Experience on migration and implementation of Genesys PureCloud
+ Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring
+ Good knowledge on Gateway configuration and Genesys SIP Trucking and Dial Plans.
+ Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.
+ Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it
+ Knowledge on network routing, VOIP Protocols, SIP Responses, Handshake communication etc.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What's in it for you?
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Visit us on Facebook: #AllTogetherBetterinR1PH
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
This role is support, maintain, and enhance our Genesys PureCloud solutions. This role is responsible for the day-to-day operations, implementation, and migration of Genesys Cloud platforms, ensuring seamless communication experiences for users and stakeholders.
**Core Responsibilities:**
+ Day to day support and maintenance of Genesys PureCloud Solutions
+ Migration and implementation of Genesys PureCloud Solution
+ Monitor project progress and adjust as necessary to ensure successful project delivery.
+ Creation of Documentation and Knowledge base
+ Responsible for managing incident and service requests
+ Manage and coordinate team activities, working closely with different support groups.
+ Conduct regular reviews of the platform to ensure optimal performance and user satisfaction.
+ Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects.
**Skills and Experience:**
+ Hands on experience on troubleshooting Genesys PureCloud solutions
+ Experience on migration and implementation of Genesys PureCloud
+ Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring
+ Good knowledge on Gateway configuration and Genesys SIP Trucking and Dial Plans.
+ Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.
+ Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it
+ Knowledge on network routing, VOIP Protocols, SIP Responses, Handshake communication etc.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What's in it for you?
- Competitive Total Rewards Package
- Target variable incentives
- Medical Plan (HMO) from Day 1 of employment with free dependents
- Life insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Night Differential offered
- Employee Referral Program
- All Mandatory Statutory Benefits
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Visit us on Facebook: #AllTogetherBetterinR1PH
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.
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6
BPO SME Voice
Taguig, National Capital Region
Cognizant
Posted 16 days ago
Job Viewed
Job Description
**Job summary**
The BPO SME Voice role requires a seasoned professional with 5 to 7 years of experience in the BPO industry. The candidate will leverage their expertise in voice processes to enhance customer interactions and drive operational excellence. Proficiency in MS Office is essential along with strong English language skills. The position offers a hybrid work model with rotational shifts.
**Responsibilities**
+ Manage and optimize voice process operations to ensure high-quality customer service and satisfaction.
+ Collaborate with cross-functional teams to identify areas for process improvement and implement effective solutions.
+ Utilize MS Office tools to analyze data generate reports and support decision-making processes.
+ Monitor and evaluate team performance providing constructive feedback and guidance to achieve targets.
+ Develop and maintain comprehensive documentation of processes and procedures to ensure consistency and compliance.
+ Facilitate training sessions to enhance team skills and knowledge in voice processes and customer interaction.
+ Address customer inquiries and resolve issues promptly to maintain positive relationships and trust.
+ Implement strategies to enhance customer experience and streamline communication channels.
+ Coordinate with stakeholders to align voice process objectives with overall business goals.
+ Ensure adherence to company policies and industry regulations in all voice process activities.
+ Conduct regular audits to assess process efficiency and identify opportunities for improvement.
+ Drive innovation by exploring new technologies and methodologies to enhance voice process capabilities.
+ Support the development of best practices and standards for voice process operations. Qualifications
+ Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint to support operational tasks.
+ Exhibit strong communication skills in English both written and spoken to effectively interact with customers and teams.
+ Possess a deep understanding of voice process dynamics and customer service principles.
+ Showcase problem-solving abilities to address challenges and optimize process performance.
+ Display adaptability to work in rotational shifts and a hybrid work model.
+ Bring experience in managing and improving BPO voice processes to drive business success.
+ Highlight attention to detail and organizational skills to maintain process accuracy and efficiency.
**Certifications Required**
Certification in MS Office applications is recommended.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
The BPO SME Voice role requires a seasoned professional with 5 to 7 years of experience in the BPO industry. The candidate will leverage their expertise in voice processes to enhance customer interactions and drive operational excellence. Proficiency in MS Office is essential along with strong English language skills. The position offers a hybrid work model with rotational shifts.
**Responsibilities**
+ Manage and optimize voice process operations to ensure high-quality customer service and satisfaction.
+ Collaborate with cross-functional teams to identify areas for process improvement and implement effective solutions.
+ Utilize MS Office tools to analyze data generate reports and support decision-making processes.
+ Monitor and evaluate team performance providing constructive feedback and guidance to achieve targets.
+ Develop and maintain comprehensive documentation of processes and procedures to ensure consistency and compliance.
+ Facilitate training sessions to enhance team skills and knowledge in voice processes and customer interaction.
+ Address customer inquiries and resolve issues promptly to maintain positive relationships and trust.
+ Implement strategies to enhance customer experience and streamline communication channels.
+ Coordinate with stakeholders to align voice process objectives with overall business goals.
+ Ensure adherence to company policies and industry regulations in all voice process activities.
+ Conduct regular audits to assess process efficiency and identify opportunities for improvement.
+ Drive innovation by exploring new technologies and methodologies to enhance voice process capabilities.
+ Support the development of best practices and standards for voice process operations. Qualifications
+ Demonstrate proficiency in MS Office applications including Excel Word and PowerPoint to support operational tasks.
+ Exhibit strong communication skills in English both written and spoken to effectively interact with customers and teams.
+ Possess a deep understanding of voice process dynamics and customer service principles.
+ Showcase problem-solving abilities to address challenges and optimize process performance.
+ Display adaptability to work in rotational shifts and a hybrid work model.
+ Bring experience in managing and improving BPO voice processes to drive business success.
+ Highlight attention to detail and organizational skills to maintain process accuracy and efficiency.
**Certifications Required**
Certification in MS Office applications is recommended.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
7
Chat Support Representative
Taguig, National Capital Region
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
**Business Application Support (Chat Support)**
- Login enquiry, restore/remove/reset credentials
- Registration o Company account admin supports
- Billing Online enquiry
- Shipping Administration
- Shipping Screen
Learn and understand a few internal systems in order to resolve customer issues
Redirect issues to responsible parties
Understand customer’s complaints/issues/requirements and work upon resolving them
Deal with complaints to completion with positive tone and enable satisfaction of customer
Basic reporting for enquires handled, if needed
**Qualifications**:
- Must be graduate of any Vocational / Bachelor's Degree course
- Must have 1 to 2yrs experience as Customer Support / CSR / TSR / Chat Support
- Good communication skills
- Must be willing to work in BGC
- Open for Project Based employment contract good for 1yr RENEWABLE
- Open to work on a shifting schedule
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 8 hour shift
Application Question(s):
- Are you willing to work in BGC Taguig?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Chat Support / Application Support: 1 year (preferred)
- Login enquiry, restore/remove/reset credentials
- Registration o Company account admin supports
- Billing Online enquiry
- Shipping Administration
- Shipping Screen
Learn and understand a few internal systems in order to resolve customer issues
Redirect issues to responsible parties
Understand customer’s complaints/issues/requirements and work upon resolving them
Deal with complaints to completion with positive tone and enable satisfaction of customer
Basic reporting for enquires handled, if needed
**Qualifications**:
- Must be graduate of any Vocational / Bachelor's Degree course
- Must have 1 to 2yrs experience as Customer Support / CSR / TSR / Chat Support
- Good communication skills
- Must be willing to work in BGC
- Open for Project Based employment contract good for 1yr RENEWABLE
- Open to work on a shifting schedule
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 8 hour shift
Application Question(s):
- Are you willing to work in BGC Taguig?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Chat Support / Application Support: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
8
Email & Chat Support - Technical Account & 100%
Pasig, Palawan
Transec BPO Solutions Inc.
Posted today
Job Viewed
Job Description
**WHY JOIN OUR TRANSEC TEAM?**
- **Great working environment with real work-life balance**:
- **Fixed working schedule**:
- **Health card & life insurance coverage**
**ESSENTIAL JOB FUNCTIONS**
- Perform back-office tasks to complete customer concerns and requests with attention to detail and efficiency.
- Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
- Will perform very mínimal basic designing using Photoshop.
**SKILLS & QUALIFICATIONS**
- Bachelors/College Degree in any field; IT-related course is preferred.
- Minimum of 1-year international BPO experience supporting a technical account.
- Knowledge in HTML, CSS, and Photoshop is a huge plus.
- Must have excellent writing skills in English; good speaking skills in English.
- Willing to work on night shift.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Night shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Will you be able to reliably commute to Pasig City for this job?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
- Customer Support: 1 year (preferred)
**Language**:
- English (preferred)
- **Great working environment with real work-life balance**:
- **Fixed working schedule**:
- **Health card & life insurance coverage**
**ESSENTIAL JOB FUNCTIONS**
- Perform back-office tasks to complete customer concerns and requests with attention to detail and efficiency.
- Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.
- Will perform very mínimal basic designing using Photoshop.
**SKILLS & QUALIFICATIONS**
- Bachelors/College Degree in any field; IT-related course is preferred.
- Minimum of 1-year international BPO experience supporting a technical account.
- Knowledge in HTML, CSS, and Photoshop is a huge plus.
- Must have excellent writing skills in English; good speaking skills in English.
- Willing to work on night shift.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Night shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
- Will you be able to reliably commute to Pasig City for this job?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
- Customer Support: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
9