12 Performance Monitoring jobs in the Philippines

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(a) Performance monitoring and evaluation of operational and financial matters for the current year-to-date and outlook to ensure that the site meets its performance targets through engagement of relevant stakeholders and use of insight from analytics;

(b) generating analysis of gathered data in order to provide inputs to business scenarios to support decision-making.

(c) analyzing actual vs planned revenue, expenses, and capital expenditure items of the facilities to identify factors that may influence the ability of the site to meet its performance target, ensure that budget targets are met and any revisions or returns are reviewed and processed in a timely manner;

(d) pointing out potential areas of vulnerability and risk, investigate current and potential issues inclusive of internal controls (compliance to policies, procedures and standards/ provides guidance and assistance to site operations)  that will impact on the company bottom-line and provide financial impact or proposed solutions; and,

(e) ensuring timely submission of site financial and operational information and compliance with corporate ethics and internal controls in all aspects of business operations.

This requires an understanding of both the business objectives and goals, domain expertise, as well as a good grasp of operational processes and group interactions. It also requires strong soft skills with a focus on communication.  He/she is a key business partner and can work with various stakeholders regardless of rank to execute their strategy and plans.  This position requires strong technical and analytical skills as any misstatement or erroneous information on actual results or outlook may result in incorrect management decisions.

He/she may be assigned, for any or combination of the following:

• Supports the Chief Finance Officer ("CFO") in ad hoc projects and any other matters as required;
• Support analytics and business intelligence development (reports, dashboard, visualization); and,
• Ensures the timely preparation of performance management reports (including Balance Score Cards, Business Reviews, etc.), both regular and ad hoc requirements, that serve as basis for monitoring and controlling the budget utilization and execution of approved work programs, and in management's decision-making

*Policy and Strategy *

• Contributes in the identification of opportunities for continuous process improvements and suggest solutions and system enhancements so the site can operate in an efficient and cost-effective manner;
• Proactive involvement in process simplification and standardization, quality improvement and cost minimization of processes;
• Assist in the enforcement of corporate policies and recommends improvements as needed;

• Contributes in the planning, development and implementation of the site's work program as aligned to the company BSC;

• Works closely with other department SPOCs to ensure best possible communication and interaction between processes ensuring complete capture and analysis of financial information; and,

• Collaborates with the other Finance divisions to support overall Finance goals and objectives

*Operational *

• Monitors overall site performance on a regular basis to ensure that targets are met and corrective actions are suggested when needed;
• Coordinates with external partners of Finance, and discusses and recommends improvement in the processes to ensure speedy and accurate delivery of services to internal EDC Group of Companies;
• Contributes in the creation of a system or a process that can help manage the site's financial resources;
• Coordinates with the site on operational and financial performance key metrics and works with the Business Analytics & Systems Support team to build the necessary analytics;
• Provides diagnostics on the financial impact of proposed solutions on company bottom-line and points out potential areas of vulnerability and risk; and,
• Generate analysis of gathered data in order to provide inputs to business scenarios to support decision-making.

*General Responsibilities *

• Executes health, security, environmental and safety rules and regulations of the company;
• Practices recommended behaviors that adhere to the core values of the company;
• Complies with company rules and policies; and
• Performs other related duties that may be assigned (by superiors) from time to time.

Job Summary

At Ryan, we pride ourselves on maintaining a robust and efficient IT infrastructure that supports our dynamic business operations. We are seeking a dedicated Monitoring and Performance Administrator to join our team and ensure the optimal performance and reliability of our systems and networks. The Monitoring and Performance Administrator is responsible for overseeing the health, performance, and capacity of the company's IT systems. This role involves maintaining existing monitoring solutions, analyzing system performance data, and collaborating with various teams to enhance system efficiency and reliability. Additional responsibilities would include identifying gaps and implementing new solutions.

Duties and Responsibilities:

• System Monitoring: Design, implement, and manage comprehensive monitoring solutions to ensure continuous oversight of servers, networks, and applications.
• Performance Analysis: Regularly analyze system performance metrics to identify bottlenecks, trends, and areas for improvement.
• Incident Management: Respond promptly to system alerts, troubleshoot issues, and coordinate with relevant teams to resolve problems efficiently.
• Capacity Planning: Assess current system capacities and forecast future needs to support business growth, ensuring resources are adequately allocated.
• Collaboration: Work closely with IT, development, and operations teams to communicate performance findings and recommend enhancements.
• Notification and Escalation Tool(s):  Maintain the notification and escalation tool to ensure it is properly configured to reduce alert fatigue.
• Documentation: Maintain detailed records of system configurations, performance metrics, and incident resolutions to support knowledge sharing and compliance requirements.
• Continuous Improvement: Stay abreast of industry best practices and emerging technologies to propose and implement improvements to monitoring and performance strategies.

Education and Experience:

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
• 3+ years of experience in IT infrastructure management with a focus on monitoring tools such as SolarWinds, Nagios, Datadog, or other network monitoring solutions.

Required Skills:

• Strong knowledge of monitoring tools (e.g., Nagios, Zabbix, SolarWinds) and performance analysis techniques. Familiarity with scripting languages (e.g., Python, Bash) is advantageous.
• Hands-on experience with SolarWinds products (NPM, SAM, NCM, etc.).
• Experience with network protocols, including TCP/IP, DNS, SNMP, HTTP, and other industry-standard protocols.
• Prior experience in troubleshooting network and server issues, performance tuning, and log analysis.
• Ability to interpret complex data sets to identify issues and recommend actionable solutions.
• Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Proven ability to troubleshoot complex system issues methodically and effectively.
• Demonstrated experience working collaboratively in a team-oriented environment.
• Ability to handle multiple priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail and organizational skills to manage complex configurations and monitoring setups.

Preferred Skills:

• Experience with cloud-based infrastructure monitoring solutions (AWS, Azure) is a plus.
• Knowledge of network automation and scripting languages (Python, Ansible) is a plus.

Apply now and experience these amazing opportunities and benefits:

• Competitive Salary
• Hybrid setup (4 days WFH, once a week onsite)
• HMO on your 1st month with free enrollment of immediate family(s)
• Life insurance
• Bonus/Incentive
• 42 leave credits annually
• Fitness Benefit
• Transportation Allowance
• Connectivity Allowance (Internet)
• Optical Allowance

Overview

Part of a team that functions as a single point of contact for service disruption, service requests, and for request for change. Overall ticket owner comprising of activities but not limited to incident diagnosis and resolution, request fulfillment and management on service-related modifications.

Functions and Responsibilities

• Point of interface for fault management and change management. Responsible for technical troubleshooting and ensure timely resolution.

• Ensure regular customer communications of status progress on their reported concern.

• Escalate to high level support for prolonged cases for resolution or require their immediate attention.

• Attends to service requests and do necessary system configuration and coordinates with high level support if beyond capabilities.

• Proactive platform and infrastructure monitoring through INMS to ensure platform and service availability.

• Internal and external supplier/support team liaison to drive for service restoration according to SLA requirement.

• To undertake special assignments when required. 

• Other tasks / functions that may be assigned as per business requirement. These may change from time to time to reflect the changing requirement of your position and our business.

Employment Standards

• Full-time employment

• 3-5 years' work experience in the telecommunications industry

• Flexible to work in a 24x7 shifting schedule.

• Holds a university degree in engineering or IT related field.

Job Skills & Qualifications

• Knowledge on IP, Microwave and/or Transmission facility

• Strong telecommunications background.

• Excellent problem solving and analytical skills used to resolve issues and challenges.

• Customer-oriented, strong self-motivated, aggressive, and able to work under pressure.

• Any network certifications are a plus.

Job Description:

We are seeking a detail-oriented Network Operations agent to join our team. This role involves managing network connectivity and troubleshooting issues to ensure seamless operations.

Responsibilities include:

• Responding promptly to inbound alerts from monitoring systems.
• Conducting initial remote troubleshooting to identify root causes or restore connectivity.
• Creating and managing tickets with ISPs and incident management teams for circuit-related issues or outages.
• Coordinating with property and incident management teams to address power outages.
• Guiding property resources in resolving basic cabling or physical connectivity issues.
• Assisting property resources in troubleshooting basic device configurations or failure conditions.
• Collaborating with device manufacturers when equipment failure is suspected.
• Overseeing the RMA process, from initiation to approval/rejection.
• Providing remote support for RMA replacements once approved.
• Scheduling internal resources for on-site dispatch as needed, based on warranty or subscription status.
• Implementing temporary solutions where feasible and appropriate.

Technical Requirements:

• Understanding of TCP/IP, DNS, DHCP, and VPNs.
• Experience with WAN/LAN troubleshooting and network monitoring tools.
• Skilled in diagnosing connectivity, hardware, and configuration issues.
• Familiar with ISP and circuit-related troubleshooting.
• Experience with routers, switches, firewalls, and wireless devices.
• Knowledge of RMA processes and working with manufacturers.
• Proficiency in ticketing systems (e.g., SalesForce).
• Ability to work with ISPs, vendors, and property teams effectively.
• Clear communication with technical and non-technical stakeholders.
• Basic knowledge of power systems (e.g., UPS, generators).
• Has strong problem-solving, teamwork, and ability to prioritize tasks.

Job Overview

• We are hiring a NOC (Network Operations Center) / Network Monitoring Assistant
• The role involves monitoring software and website systems using specialized tools, detecting incidents, and responding to alerts from international clients. This position focuses on application and system monitoring rather than hardware or connectivity troubleshooting.

Qualifications

• Bachelor's degree in IT, Computer Science, or a related field
• Hands-on experience in software, website, or application monitoring in a NOC, BPO, or similar environment
• Skilled in using monitoring tools and ticketing systems
• Strong attention to detail and ability to quickly detect issues
• Comfortable communicating in English, as the role involves working with international clients
• Willing to work onsite in BGC, Taguig
• Open to shifting schedules

Responsibilities

• Monitor websites, applications, and systems using software-based tools
• Detect, assess, and respond to incidents, alerts, or performance issues
• Perform initial troubleshooting and escalate cases when necessary
• Log and update incidents through ticketing systems
• Coordinate with internal teams to maintain smooth operations
• Follow maintenance schedules and assist in system updates
• Support global clients while adhering to international standards

Client Overview

• The company is part of a global network of service centers in Malaysia, Hong Kong, Taipei, Kaohsiung, and a tech hub in San Francisco.

Please note: Candidates with experience limited to hardware repair, telco, or basic connectivity issues will not be prioritized at this time.

Job Types: Full-time, Permanent

Pay: Php35, Php40,000.00 per month

Work Location: In person

• Onsite – BGC, Manila
• Contract: 6 months (with possible extension)
• Shifting schedule required

We are seeking a skilled Cloud Network Monitoring Engineer to join our team. This role will focus on the design, implementation, and support of network management platforms and custom-developed automations within a cloud environment. The ideal candidate has strong expertise in cloud networking, observability tools, and automation, with a proven track record in diagnosing and resolving complex network issues.

Non-Negotiable Skills

• Grafana
• Azure
• Google Cloud Platform (GCP)
• Oracle
• Observability Tools

Qualifications

• Bachelor's degree in Computer Science, IT, Computer Engineering, or related field.
• Advanced certifications (e.g., AWS Certified Solutions Architect, CCNP Cloud, Azure Solutions Architect) are a plus.
• 4+ years of experience in network monitoring, with strong focus on cloud networking and infrastructure.
• Proficient in cloud networking technologies: VPCs, subnets, routing tables, security groups, load balancers.
• Hands-on experience with Azure or GCP, including networking services.
• Strong understanding of network security principles and best practices in cloud environments.
• Familiarity with network automation, orchestration tools, IaC practices, and scripting (Python, PowerShell).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and collaboration abilities.

Job Types: Full-time, Fixed term

Contract length: 6 months

Pay: From Php70,000.00 per month

Benefits:

• Health insurance

Experience:

• CLOUD ENGINEER: 4 years (Required)

Work Location: In person

Position Summary

The Tier 1 Network Support Specialist serves as the
first line of defense
in resolving network-related issues. The role is responsible for providing essential technical assistance, monitoring network performance, and escalating complex problems to higher support tiers when necessary.

Key Responsibilities

• Provide
  basic technical support
  and troubleshooting for network-related issues.
• Monitor network performance and ensure seamless operations.
• Escalate unresolved or complex issues to higher support tiers as needed.
• Maintain accurate documentation of incidents, resolutions, and network performance reports.
• Collaborate with team members to ensure timely issue resolution and knowledge sharing.
• Deliver excellent customer service by effectively communicating solutions to end-users.

Minimum Requirements

• Open to
  fresh graduates
  ; relevant internships or training in networking are an advantage.
• Must have a
  Bachelor's Degree
  in
  Electronics and Communications Engineering (ECE)
  ,
  Computer Engineering (COE)
  , or
  Information Technology (IT)
  .
• Solid understanding of
  basic networking fundamentals
  (e.g., OSI Layer).
• Internship or hands-on experience in network monitoring or troubleshooting.
• Familiarity with common network tools and diagnostic utilities.

Skills and Competencies:

• Technical Proficiency
  in network troubleshooting and monitoring.
• Strong
  English communication skills
  (written and verbal).
• Customer Service Orientation
  to ensure user satisfaction.
• Problem-Solving and Escalation Skills
  for resolving issues efficiently.
• Monitoring and Reporting
  of network performance and support metrics.
• Team Collaboration
  and the ability to work effectively in a fast-paced environment.

Personal Qualities and Attributes:

• Fast thinker
  with a proactive mindset.
• Critical thinker
  who can analyze and resolve issues effectively.
• Open to
  constructive criticism
  and continuous learning.
• A
  team player
  who thrives in collaborative environments.

POSITION

• Wireless Network Monitoring Engineer

WORK SET UP :

• Onsite

Location:

• Taguig

WORK SCHEDULE:

• Shifting Schedule

SALARY PACKAGE:

• 190,000

KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, TOOL, CERTIFICATION AND TRAINING IN YOUR CV FOR PAPER SCREENING

Key Responsibilities:

This role will operate in a product operating model fashion and include portions of design, implementation and support of our network management platforms and custom developed automations.

• Demonstrates a service-oriented approach in processing customer requirements and requests
• Familiar with common network management concepts: Fault management, Configuration management/compliance, Performance management
• Familiar with common network management technologies: SNMP, ICMP, API polling, netconf, netflow, syslog ingestion
• Familiar with common network scripting technologies: Python, Ansible, Git, CI/CD, IaaC
• Familiar with basic Linux administration: software installs and updates
• Work closely with our network teams to identify and document network management use cases
• Participate in planning sessions for design and creating roadmaps for implementations
• Ensure changes meet required standards and quality prior to deployment in the production environment to minimize the impact to the business
• Strictly follows the change management process
• Provides effective time management and work prioritization to meet target dates for activities and project tasks; identifies risks which may impact the ability to meet deliverables
• Demonstrates excellent attention to detail with a focus on delivering quality work; seeks continuous Improvement for the betterment of the organization
• Accountable to the team's commitments, deliverables, and SLA's

Major Key Competency:

• Designing, deploying, maintaining and improving enterprise network management tools and platforms.
• Creating and delivering detailed technical presentations of solutions to management.
• Linux, Python, Ansible, Grafana
• Strong in verbal and written English. Must be able to communicate and write clearly and assertively especially during high stress situations.
• Must have the self-initiative to learn and adapt to new technologies in a fast-paced environment; willing to take advantage of opportunities for professional growth.
• Punctual and available to work 24x7 whenever required.
• Willing to work on a shifting schedule.
• Actively participates in meetings or any company events.
• Must be able and willing to cross train to other management and automation technologies.

Education and Experience:

• Prefer CCNA or equivalent certification
• Minimum of 4+ years' experience working Network Management platforms and concept.
• Minimum of 3+ years' experience in scripting for network infrastructure
• Bachelor's degree in Computer Science, Computer Engineering, Electronics and Communications Engineering, or any equivalent field
• Must have experienced working and collaborating with international teams; experience working with US onshore teams is desired
• Must have supported large and complex global networks: data centers, WAN, multiple remote sites' LAN, Wireless LAN
• Must have worked for an ITIL practicing organization; ITIL certification is desired

Job Types: Full-time, Permanent

Pay: Php189, Php190,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Linux, Python, Ansible, Grafana: 4 years (Preferred)
• working Wireless Network Management: 4 years (Preferred)
• scripting for network infrastructure: 3 years (Preferred)
• supported large and complex global networks: 3 years (Preferred)

License/Certification:

• ITIL or CCNA Certification (Preferred)

Work Location: In person

JOB SUMMARY / JOB PURPOSE

Their primary objective is to proactively monitor the behavior and trends of BAYAD applications, transactions traffics and the utilization of the on-prem and on-cloud environment. The team will interact with the other department by providing applications statistics reports thru email. You will work alongside with the infrastructure team and Application Support team for reporting any abnormalities found in the monitoring tools.

GENERAL RESPONSIBILITIES

· Work with senior members of the team to gather monitoring requirements from stakeholders and deliver solutions based on direction provided by Monitoring Lead.

· Support multiple technical teams in 24 x 7 operational environments with high uptime requirements. Varied shift schedules will include day or evening hours.

· Trigger problem tickets regarding monitoring and event management, such as incorrect or missing alerts and provide inputs for Root Cause Analysis

· Manage the monitoring tool installation on the servers. Regular housekeeping, patching, monitoring, and trouble shooting.

· To publish daily statistics reports, dashboards, and metrics of application traffic to internal teams and clients.

· Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.

· Translates service performance metrics and measurement standards into Event and Incident Management requirements, build and continuously improve capability aligned with BAYAD's technology roadmap and adoption.

· Develop and modify custom monitoring checks using the existing monitoring tools.

· Provide 24/7 support for all incidents.

· Do complete documentation of the environment, monitoring policies and procedures.

· Support in technical proposals preparation for new and existing services

· Report issues to the next escalation level on all detected abnormalities or anomalies in the systems based on the historical trends of the application traffics.

· Notify internal and external customer of deployment activities, issues, outages, and remediation status.

OPERATING NETWORK

· PD (Product Delivery)

· AM (Application Management)

· SD (Service Delivery

· AS (Application Support)

· INFRA