248 People Management jobs in the Philippines

**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
As a SuccessFactors Consultant, you will serve as a client-facing practitioner working collaboratively with clients to deliver high-quality solutions and be a trusted business advisor with deep understanding of SuccessFactors delivery methodology or equivalent and associated work products.
You will work on projects that assist clients in integrating strategy, process, technology, and information to enhance effectiveness, reduce costs, and improve profit and shareholder value. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries.
Your primary responsibilities include:
* Strategic SuccessFactors Solution Focus: Working across technical design, development, and implementation of SuccessFactors solutions for simplicity, amplification, and maintainability that meet client needs.
* Comprehensive Solution Delivery: Involvement in strategy development and solution implementation, leveraging your knowledge of SuccessFactors and working with the latest technologies.
**Required technical and professional expertise**
* with at least 5 years of experience in configuration and implementation projects for SAP SuccessFactors Talent Management
* With at least 2 years of experience in supporting or implementing SF recruitment
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
HR Partner & Delivery sits at the center of Citi's HR business solutions. This newly created team future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.
We're currently looking for a high caliber professional to join our team as HR Delivery Inquiry Management Generalist , Officer - Hybrid based in Manila, Philippines. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
· We empower our employees to manage their financial well-being and help them plan for the future.
· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
This role will support the HRP&D team to deliver process design and re-engineering solutions, ensuring the employee and manager experience is foremost in the design thinking. This role will be an individual contributor role reporting to the Head of Process Design and Re-engineering. Working in an agile environment partnering with project managers and specialist supporting process change.
The HR Delivery Inquiry Management Generalist is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the HR Operations - Core Team. Additionally, this role serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**In this role, you are expected to:**
+ Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
+ Provide regular status updates for all project participants and create presentations for steering committee updates
+ Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
+ Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
+ Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
+ Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
+ Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
+ Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
+ Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Previous relevant experience preferred
+ Proficient in Microsoft Office
+ General knowledge of client reporting across the industry and our competitors
+ Working knowledge of SQL environments and database queries
+ Proven organization and time management skills
+ Demonstrated problem-solving and decision-making skills
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
+ Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
tasks include:
+ Handles general inquiries via cases, chat or call.
+ Take ownership of general employee enquiries and provide solution to problems in an accurate and timely manner. Adopt a employee-centric approach when handling employee complaints.- Supports basic/generalist level inquiries - Performs Chat Support- Performs Phone/Voice Support- Handles suspended cases revision- Supports inquiries on local HR system - Performs case triaging
+ Engage in discussions, trainings, workshops related to re-engineering, projects and initiatives.- - Participates and/or leads in projects and adhoc activities - Participates in team huddle/weekly team meeting.
+ Meet and exceed employee expectations by offering exceptional service; demonstrate flexibility whilst consistently complying with company policies and procedures.
+ Provide employee solutions with seamless delivery of service and solve employee's inquiries by answering calls, cases and chats in a contact center environment. Required to solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations and working with the specialists when needed to fulfill the requests.
+ Educate employees on how to utilize the resourcess avaialble to find the information needed.
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**Job Family Group:**
Operations - Core
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**Job Family:**
Operations Support
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Overview**
BroadPath is excited to announce that we are hiring for work-at-home **Management Analyst** . The Management Analyst will analyze operations and identify ways to manage performance, increase efficiency, and continuously improve processes. The analyst is responsible for partnering with business customers, including leadership stakeholders, clients, and vendors, for documenting analytics requirements to transform data into actionable insights and improve processes, which ultimately gain efficiency for BroadPath. The analyst must be able to structure conversations to gain insights, gather requirements, ask questions to solicit business needs, and identify business needs from an analytics solution's perspective. Essential to the position is adapting to a dynamic environment while proactively driving high quality and accuracy.
Management Analysts are expected to engage in several high-level types of work analysis, such as:
+ Performance Management - define and govern KPIs and targets; establish control limits (UCL/LCL) and SPC dashboards; run cadence reviews with Directors, trigger runbooks on signals, and track corrective-action impact
+ Data Analytics - perform deep-dive diagnostics (segmentation, cohort/funnel, variance), apply statistical methods (correlation, regression, ANOVA), and translate findings into actionable recommendations and dashboard specifications
+ Financial Planning - grow financial performance and develop financial models through analysis of financial results, forecasting and budgeting, variances, and trends
+ Strategic planning - identifying business needs and driving data to define our analytics
+ Business model analysis - helping draft playbooks, processes, and structures for the enterprise
+ Process Improvements and Redesign - standardizing workflows and creating improvements
Overall, the Management Analyst serves as a central analytics partner for BroadPath, converting data into timely, actionable decisions. The role emphasizes diagnostic deep dives, operational analytics, and statistical process control (SPC) to separate signal from noise and recommend interventions.
**Responsibilities**
+ Perform deep dives and analytics on diverse datasets; frame hypotheses, explore drivers, and size impact
+ Apply statistical methods: correlation/partial correlation, linear/logistic regression, ANOVA/ANCOVA; synthesize findings into clear recommendations
+ Implement SPC/control charts for priority KPIs: define baselines, calculate and maintain UCL/LCL, distinguish special vs. common cause, and trigger runbooks/alerts
+ Conduct operational monitoring and anomaly detection; perform variance, trend, cohort, and segmentation analyses
+ Facilitate analytics discussions with stakeholders; translate business questions into analytical approaches and actionable insights
+ Partner as needed on budgeting, forecasting, expenditure planning, and financial modeling to support decisions
+ Report on operational/financial performance and prepare materials for regular leadership reviews.
+ Collect and analyze documents (e.g., annual reports, procedures, system designs) to identify opportunities for improvement
+ Assess current practices, document findings and recommend improvements (processes, forms, reports, data collection, staffing), and communicate to executives/senior staff
+ Develop and maintain ad hoc analytics and business performance reporting for Operations and other stakeholders
+ Engage across departments to document business requirements and gather feedback on analytical projects
+ Prepare and provide documentation and/or training materials to facilitate implementation of suggested changes
+ Assist in preparing executive-level analytics presentations and concise one-page summaries
+ Collaborate across functional teams; specify dashboard requirements (metric logic, filters, sources) for the developer team
+ Present findings via reports, summaries, dashboards, graphs, charts, and maps; deliver clear narratives that drive timely decisions
**Qualifications**
+ Advanced Microsoft Excel (pivot tables, advanced lookup/indexing, array/dynamic array formulas, Power Query, Power Pivot) and proficiency with the Data Analysis ToolPak (regression, ANOVA, t-tests, correlation, descriptive statistics) is required
+ Proficiency in MS Office Tool Suite (Word, PowerPoint, Outlook)
+ Strong data visualization and good presentation skills with meticulous attention to detail is a must
+ Excellent analytical and creative problem-solving skills with a high degree of accuracy
+ Ability to distill complex findings into simple, executive-ready concepts
+ Superior written and verbal communication skills
+ Must be comfortable using and adapting to new and existing technology
+ Strong time management skills with the ability to handle work to tight deadlines and the pressure of executive requests
+ Ability to multi-task and prioritize while completing high-profile projects and tasks or deadlines
+ Ability to constructively collaborate with various individuals with a variety of personalities
+ Proficiency in SQL and Python or R for analysis is preferred
+ Familiarity with BI tools (e.g., Tableau/Power BI/Looker) is a plus
**Education & Experience:**
+ Bachelor's degree in business, Data Science/Analytics, or a related field required, MBA or related master's preferred
+ In lieu of degree: Candidates without a qualifying bachelor's degree will be considered if they demonstrate all the following:
+ Thorough understanding of call center operations and management principles, including KPI management, strategic planning, human resource modeling, production methods, and resource allocation
+ 5+ years using data to gain insights and drive process improvement in operational settings
+ 3+ years with statistical and financial tools (ratio/trend analysis, regression, ANOVA, correlation) and working knowledge of SPC/control charts (UCL/LCL)
**Systems experience: (required)**
+ Excel Data Analysis ToolPak
+ Power Query
**Any preferred experience, systems or skills:**
+ Python or R Data Analysis
+ Any BI Tools
+ Data Analytics in a Call Center
**Work samples/Portfolio required**
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at_ _. This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._

Preferably graduate with honor.
- High scorers in the IQ assessment exam will be preferred.

**Job Description**:

- Perform coordination and administrative support for all departments.
- Supporting managers with various task (e.g. policy making, goal setting, etc.
- Gather, collate, and analyze data to come up with the best solutions to problem encountered by the team.
- Create reports, presentations, proposals, and other documents.
- Support the team in ensuring projects are completed on time and on budget
- Perform field work if necessary.
- Other task that may be assigned.

NOTE:
There will be an IQ assessment with 20-25 questions on the day of the interview

**Salary**: From Php20,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Anniversary bonus
- Overtime pay

Ability to commute/relocate:

- Parañaque City: Reliably commute or planning to relocate before starting work (required)

Male or Female
- Graduate of Finance, Accountancy or any related course
- Preferably fresh graduates
- Willing to be trained
- Willing to be assigned at Ayala, Makati

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Makati: Reliably commute or planning to relocate before starting work (required)

**Role Definition/Objective**:
This job is responsible in the timely compliance of all Accounting reportorial requirements in the branch. In the performance of this duty, the job requires regular consultations with the Accounting Officers, Accountants, Accounting Staffs, Finance, IT, and other related departments and sections to ensure that reports are accurately presented. This job is also responsible in the issuance of pawn ticket on new loans and/or loans extensions or renewed pledges; computing of all charges due for collection, checking and releasing of redeemed pledges.

**Qualifications**:

- Graduate of Business related course or any 4 years course.
- With good oral and written English communication
- Keen to details
- Knowledge in jewelry appraising, a plus factor
- Available for immediate employment
- For Midsayap Area

**Why join us?**
- Good working atmosphere
- Career advancement and opportunity for promotion
- Mid-year Bonus, Health Insurance.
- Sick leave/Vacation leave/Bereavement leave/Birthday leave
- Rice Subsidy
- Bereavement Assistance

**Job Types**: Full-time, Fresh graduate

**Benefits**:

- Health insurance

Schedule:

- 8 hour shift
- Day shift

Supplemental Pay:

- 13th month salary

**Education**:

- Bachelor's (required)

Willingness to travel:

- 75% (required)

**Role Definition/Objective**:
This job is responsible in the timely compliance of all Accounting reportorial requirements in the branch. In the performance of this duty, the job requires regular consultations with the Accounting Officers, Accountants, Accounting Staffs, Finance, IT, and other related departments and sections to ensure that reports are accurately presented. This job is also responsible in the issuance of pawn ticket on new loans and/or loans extensions or renewed pledges; computing of all charges due for collection, checking and releasing of redeemed pledges.

**Qualifications**:

- Graduate of Business related course or any 4 years course.
- Fresh Graduates are welcome to Apply!
- With good oral and written English communication
- Keen to details
- Knowledge in jewelry appraising, a plus factor
- Available for immediate employment
- OK to be assigned in Zambales Area

**Why join us?**
- Good working atmosphere
- Career advancement and opportunity for promotion
- Mid-year Bonus, Health Insurance.
- Sick leave/Vacation leave/Bereavement leave/Birthday leave
- Rice Subsidy
- Bereavement Assistance

Schedule:

- 8 hour shift

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**TITLE:** Executive - Incident Management
**LOCATION:** Cebu
**About NCR Atleos Corporation**
NCR Atleos Corporation (NYSE: NATL) is a leading provider of solutions that enable banks and retailers to deliver best-in-class self-service banking experiences for their customers. NCR Atleos solutions help our customers expand reach, provide greater financial access, and reduce operational complexity through industry-leading technologies, unmatched global services capabilities, the largest surcharge-free network, and expertise in running ATM networks. NCR Atleos is headquartered in Atlanta, Georgia, with 20,000 employees globally.
**Position Summary:**
The Incident Management Analyst (IMA) is responsible in monitoring the ATM fleet by driving actions to resolve issues that impact Automatic Teller Machines (ATM) availability. In this role, you will be the first level of contact for customers and field support personnel for ATM related issues.
**Key Responsibilities include:**
+ Create action items/tickets to resolve issues and prevent issues & possible re-occurrence
+ Follow through on open incidents until closure
+ Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status
+ Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary
+ Utilize support systems, tools, and experience to facilitate a customer solution
+ Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch
+ Ensure transaction service activities are within Service Level Agreements
+ Work in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel
+ Participate in special projects to continuously improve processes, tools, systems, and organization
+ Work in an environment that involves rotation in work hours, weekend, or holiday hours and/or may require extended hours as needed to accommodate customer needs
**Basic Qualifications:**
+ Associate Degree or Technical Diploma
+ 1-year experience in a related field
+ Proficient in Windows based applications/tools
+ Excellent English communication skills _(verbal & written)_
+ Detail oriented & ability to work under pressure
+ Ability to work flexible working hours (night and day shift)
+ Experience in troubleshooting over the phone (preferred)
+ Cood understanding of ATMs (highly regarded)
**EEO Statement**
Integrated into our shared values is NCR Atleos commitment to diversity. NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR Atleos has an ongoing responsibility to respect and support a globally diverse environment.
**Statement** **to** **Third** **flarty** **Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

This role will ensure that GBFS delivers services that are efficient, scalable, knowledge-enabled and continuously improving. The Director will also own the function's budget, ensuring resources are deployed effectively to support performance goals.
While this role does not manage outsourced partners directly, it will work closely with the Director of Vendor Management (also under Enablement & Governance) to ensure performance alignment across all delivery channels.
**_Qualifications_**
+ 10+ years of experience in service delivery, performance management, shared services, or workforce/quality operations
+ Proven experience leading multi-functional teams, with a strong track record in quality, workforce, analytics, or KM
+ Strong understanding of service delivery models in captive and global environments
+ Ability to translate data into insights and business recommendations
+ Strong budget management and organizational planning capabilities
+ Exceptional collaboration and communication skills
**_Preferred Tools/Systems Experience:_**
+ Workforce management systems (e.g. Verint)
+ Reporting tools (e.g., PowerBI, Tableau)
+ KM platforms (e.g., SharePoint, Confluence, or equivalent)
+ Quality monitoring tools and service management systems
**_What is expected of you and others at this level_**
+ Provides leadership to managers and experienced professional staff; may also manage front line supervisors
+ Manages an organizational budget
+ Develops and implements policies and procedures to achieve organizational goals
+ Assists in the development of functional strategy
+ Decisions have an extended impact on work processes, outcomes, and customers
+ Interacts with internal and/or external leaders, including senior management
+ Persuades others into agreement in sensitive situations while maintaining positive relationships
**Service Performance & Quality Oversight**
+ Develop and manage a GBFS-wide performance management framework across service lines
+ Define and monitor SLAs, KPIs, and business outcome metrics
+ Lead the quality assurance program and ensure integration with performance root cause analysis
**Workforce Optimization & Planning**
+ Oversee workforce planning, forecasting, and real-time service monitoring
+ Enable proactive staffing adjustments aligned with demand and service-level goals
+ Drive improvements in productivity, utilization, and workforce efficiency
**Performance Insights & Analytics**
+ Build and lead a performance insights team delivering executive-ready dashboards and trends
+ Establish data-driven routines for surfacing service risks and opportunities
+ Provide forward-looking views to inform operational and strategic decision-making
**Knowledge Management**
+ Own the GBFS knowledge management strategy, tools, and governance
+ Ensure SOPs, process documentation, and knowledge assets are current, accessible, and embedded in operations
+ Partner with delivery and transformation teams to drive continuous learning and onboarding enablement
**Change & Transformation Support**
+ Support the integration of GBS and GFSS into GBFS through standardized performance practices
+ Drive continuous improvement initiatives through performance root cause data and best practice sharing
+ Collaborate across operations, transformation, and vendor management teams to enable systemic improvements
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (