103 Patient Services jobs in the Philippines

Responsibilities

• Use various tools and processes to complete data migrations from different data sources
• Work with clients to understand their data requirements and develop data strategies to meet those requirements
• Develop and maintain databases, data models, and data dictionaries
• Analyze data to identify trends and insights that can help our clients make better recommendations
• Collaborate with cross-functional teams to ensure data accuracy and consistency
• Stay up-to-date with industry trends and advancements in data technology

Requirements

• Education in Information Systems, or relevant field
• Experience in data management and data integrations.
• Proficiency in data integration tools and technologies
• Excellent analytical, problem-solving, and communication skills
• Proficiency in project management tools and software

Handle inbound inquiries, explain services and pricing, pre-qualify prospects, schedule RN consults, move applications to completion, and maintain accurate records in the CRM.

Day-to-Day Responsibilities

• Inbound & Scheduling: Answer and return calls via Google Voice, triaging into intake, scheduling, or support.
• Application Management: Create and track applications, gather missing documents, and coordinate with the Director of Operations and RNs.
• Timekeeping Support: Monitor aide clock-ins, follow up on exceptions, and coordinate device replacements with support planners.
• CRM Hygiene: Maintain structured notes, task queues, and tickler follow-ups to ensure accuracy.

• Quiet-Time Work:

• CRM system updates and maintenance (accurate records, follow-ups, reports)

• Update referral source directories and add new contacts
• Marketing support (light research on local opportunities, prepping outreach lists, assisting with social media prompts)
• Assist with caregiver credential tracking and reminders
• Scheduling Support: Provide backup and assistance in maintaining an accurate scheduling system.

Qualifications / Requirements

• At least 2 years of experience in customer service, operations, or administrative support
• Strong communication skills with professional phone etiquette
• Proficiency in CRM systems and Google Workspace (Docs, Sheets, Voice)
• Excellent organizational skills and attention to detail
• Ability to multitask, prioritize, and manage time effectively
• Problem-solving mindset and proactive follow-up skills
• Comfortable working independently with minimal supervision
• Experience in healthcare, home care, or related service industries (preferred but not required)

Why Join Us?

• Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
• Work with an innovative company delivering cutting-edge solutions across multiple industries
• Lead a team in a fast-paced, high-growth environment
• Competitive salary with opportunities for career advancement
• Collaborative, forward-thinking work culture
• 21 leave credits plus all client-based holidays
• HMO coverage with dependent benefits
• Exposure to world-class leadership from both local and international supervisors

Ready to take your sales career to the next level? Apply now

For Medical Course Graduates

Customer Care Representative

We are looking for a Customer Care Representative (CCR) to join our Primary Care team. The CCR will serve as the first point of contact for patients, ensuring excellent service, assisting doctors, and supporting smooth clinic operations.

Key Responsibilities

• Welcome and assist patients at the front desk
• Verify patient details and HMO coverage
• Record vital signs and prepare patients for consultation
• Perform ECGs and endorse results to the physician
• Assist with scheduling, inquiries, and documentation
• Submit daily reports and maintain clinic supplies
• Support doctors during consultations and patient care
• Address patient feedback and follow clinic protocols

Qualifications

• Graduate of any medical-allied course (BS Nursing preferred)
• Basic First Aid certification is an advantage
• Experience in clinic operations is preferred
• Strong communication and customer service skills
• Computer literate, detail-oriented, and able to multitask
• Willing to work on rotational shifts (5 days a week, with varying rest days)

Benefits

• Up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage
• Life Insurance
• Convertible Leave Credits

Application Process

Interested applicants must complete this form:

Note: Applications without the form may not be considered. If you have already submitted previously, there is no need to reapply.

Join us and be part of a team that makes a difference in everyday healthcare.

Job Type: Full-time

Pay: From Php18,000.00 per month

Work Location: In person

Customer Care Representative

We are looking for a Customer Care Representative (CCR) to join our Primary Care team. The CCR will serve as the first point of contact for patients, ensuring excellent service, assisting doctors, and supporting smooth clinic operations.

Key Responsibilities

• Welcome and assist patients at the front desk
• Verify patient details and HMO coverage
• Record vital signs and prepare patients for consultation
• Perform ECGs and endorse results to the physician
• Assist with scheduling, inquiries, and documentation
• Submit daily reports and maintain clinic supplies
• Support doctors during consultations and patient care
• Address patient feedback and follow clinic protocols

Qualifications

• Graduate of any medical-allied course (BS Nursing preferred)
• Basic First Aid certification is an advantage
• Experience in clinic operations is preferred
• Strong communication and customer service skills
• Computer literate, detail-oriented, and able to multitask
• Willing to work on rotational shifts (5 days a week, with varying rest days)

Benefits

• Up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage
• Life Insurance
• Convertible Leave Credits

Application Process

Interested applicants must complete this form:

Note: Applications without the form may not be considered. If you have already submitted previously, there is no need to reapply.

Join us and be part of a team that makes a difference in everyday healthcare.

Responsibilities:

• Use various tools and processes to complete data migrations from different data sources
• Work with clients to understand their data requirements and develop data strategies to meet those requirements
• Develop and maintain databases, data models, and data dictionaries
• Analyze data to identify trends and insights that can help our clients make better recommendations
• Collaborate with cross-functional teams to ensure data accuracy and consistency
• Stay up-to-date with industry trends and advancements in data technology

Requirements:

• Education in Information Systems, or relevant field
• Experience in data management and data integrations.
• Proficiency in data integration tools and technologies
• Excellent analytical, problem-solving, and communication skills
• Proficiency in project management tools and software

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

What is the role that we need?

Responsibilities/SOW
Key Responsibilities:

• Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures.
• Assist customers with a variety of issues and questions, ensuring a positive experience.
• Gather relevant information, research inquiries, and provide accurate and helpful responses.
• Document customer interactions thoroughly and accurately.
• Read and understand documents related to products, services, and policies.
• Continuously strive to improve customer satisfaction and experience.
• Communicate effectively with customers and colleagues, both verbally and in writing.
• Collaborate with team members to optimize processes and achieve team goals.

Requirements
Job Requirements and Credentials:

Essential (MUST HAVE)

Qualification, Education And Experience

• Graduate of a 4 year course
• Atleast 1 year of experience in Medical Billing (US Healthcare) (Voice) campaign
• Excellent Communication Skills (Oral and Written) B2 CEFR
• Keen attention to details
• Problem Solving Skills
• Knowledge in Microsoft Office

For Medical Course Graduates

Customer Care Representative

We are looking for a Customer Care Representative (CCR) to join our Primary Care team. The CCR will serve as the first point of contact for patients, ensuring excellent service, assisting doctors, and supporting smooth clinic operations.

Key Responsibilities

• Welcome and assist patients at the front desk
• Verify patient details and HMO coverage
• Record vital signs and prepare patients for consultation
• Perform ECGs and endorse results to the physician
• Assist with scheduling, inquiries, and documentation
• Submit daily reports and maintain clinic supplies
• Support doctors during consultations and patient care
• Address patient feedback and follow clinic protocols

Qualifications

• Graduate of any medical-allied course (BS Nursing preferred)
• Basic First Aid certification is an advantage
• Experience in clinic operations is preferred
• Strong communication and customer service skills
• Computer literate, detail-oriented, and able to multitask
• Willing to work on rotational shifts (5 days a week, with varying rest days)

Benefits

• Up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage
• Life Insurance
• Convertible Leave Credits

Application Process

Interested applicants must complete this form:

Note: Applications without the form may not be considered. If you have already submitted previously, there is no need to reapply.

Join us and be part of a team that makes a difference in everyday healthcare.

Job Type: Full-time

Pay: From Php18,000.00 per month

Work Location: In person

Society has changed but the healthcare system hasn't. The evidence is undeniable – long wait times, rising out-of-pocket costs, inefficient systems, out-of-date attitudes, issues of access, the list goes on. Clearly, the system is failing us, so we've decided to fix it.

About Eucalyptus (or 'Euc')

Eucalyptus
is a collective of digital healthcare clinics (
Juniper
,
Compound
,
Pilot,

Kin
&
Software
) solving the world's biggest healthcare challenges from obesity to fertility and longevity.

In just 5 years, we've already…

Launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide.

Built a team of approaching 500 Eucalypts in 6 countries () consisting of medical practitioners, engineers, operators and many more functions

Raised over US$100M funding from the same investors who backed Canva, Uber, and AirBnB.

Since launching, we've grown fast to support millions of patients. In 2024 alone…

• In the UK we grew from 5,000 to ~30,000 patients , received selective
  NICE endorsement
  for our holistic approach to obesity management, and grew our team from 45 to 165.
• Globally, grew revenue by >120% YoY, while reducing cash burned by 90% YoY and grew our valuation to >$00M USD, with over 100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe and AirBnb.

… and we're just getting started Read more about our mission to change healthcare
here
.

Working @ Euc

Life is short, so we'll be frank - fixing healthcare is hard. Like, really hard. That's why we work smart, AND hard.

If you're brave enough to….

open yourself to lots (and we mean
LOTS
) of feedback,

sprint
- not walk, towards your professional and personal growth,

deeply care about our patients, and those you work with,

… here's what we can promise in return…

• You'll be supported to accelerate your career - Regular feedback (sometimes daily ) alongside our annual performance reviews, a professional development budget, and the mentorship and buddies to ensure you have the support you need to level up. We're committed to helping every Eucalypt reach their full potential.
• You'll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You'll get to stretch yourself everyday, be given the opportunity to tackle interesting problems to tackle interesting problems, and work amongst people who care deeply about our patients.
• You'll make impact faster than you ever could have imagined - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else.

We also offer a range of benefits including a MacBook for Work, an
awesome space in Makati
to work with your peers, generous vacation and sick leave policies, health insurance, transportation allowance and 13th month pay in addition to all the regular statutory benefits (SSS, PhilHealth, and HDMF). Want to hear more about what it's like to work at Eucalyptus? Hear from our team
here
.

What's next?

Since reaching over 60,000 patients globally through our weight management program, our goal in 2025 is to extend access to our core treatment program to over 100,000 patients, whilst launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

We're going to build the world's largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with. If that gets you excited, let's talk.

About The Role (What You'll Be Doing)

• Support our clinics' patients through a range of conditions, via email and phone
• Support our markets in rotating shifts
• Collaborate remotely and liaising with our doctors, pharmacies and delivery partners
• Identify opportunities to improve our products, processes or service

About You (Who You Are)

• You're a natural team player
• You love supporting customers through tricky situations
• You are fantastic at anticipating other people's needs
• You love learning about new industries and new skills
• You have 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc.).
• You have an interest in healthcare and wellness, and/or experience in the healthcare space or allied services
• You have strong written and verbal communication skills are a must, and the ability to use a range of tones of voice to interact with customers
• You have familiarity with computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a plus)
• You are willing to work a late mid-shift schedule between 2 PM -1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off
• Experience in a healthcare company is a plus.
• Experience in quality assurance and process assurance is a plus.
• Experience handling English phone lines is a plus.

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You'll get to stretch yourself everyday and work amongst people who care deeply about our patients. You'll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We'll have your back when you need us the most - You'll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career - You'll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We move at incredible speed - You'll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You'll **spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn't have it any other way

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

For Medical Course Graduates

CUSTOMER CARE REPRESENTATIVE

As a vital member of our Primary Care team, the Customer Care Representative (CCR) plays a key role in delivering exceptional patient support, coordinating clinical flow, and ensuring operational excellence in the clinic. You'll be our patients' first point of contact—providing compassionate service, managing schedules, verifying insurance, and supporting doctors during check-ups. If you're detail-oriented, thrive in a fast-paced healthcare setting, and love helping others, this role is for you.

What You'll Do

Your daily responsibilities include:

• Greet and triage patients at the front desk
• Verify patient identity and Maxicare/HMO coverage
• Check vital signs and prepare patients for consult
• Queue patients through our system (Emedcore)
• Perform ECGs and endorse to Cardiologist
• Assist in appointment scheduling and inquiries
• Ensure timely documentation and record-keeping
• Submit daily census and end-of-duty reports
• Monitor clinic supplies, vaccine inventory, and equipment
• Support Primary Care Physicians during check-ups
• Promote patient feedback and address concerns
• Comply with clinic protocols and the Data Protection Act (DPA)

Qualifications

Education:

• Graduate of any medical-allied course (BS Nursing preferred)
• Certification in Basic First Aid is a plus

Experience/Knowledge:

• Familiar with clinic operations and health systems
• Excellent communication and customer service skills
• Computer-proficient; able to multitask in fast-paced settings
• Flexible, detail-oriented, and a positive team player
• Amenable to rotational shifts (5-day work week, varying rest days)

What We Offer

We offer competitive and meaningful benefits because we value our team:

• Guaranteed up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage
• Life Insurance
• Convertible Leave Credits

Next Steps: Required Application Form

To be considered for this role, please complete the following form:

Note: Failure to fill out the form may result in your application not being considered for interview. Already submitted this form before? No need to resubmit. We'll review your past responses.

Ready to join us?

Make a difference in everyday healthcare—apply today

Job Type: Full-time

Pay: From Php18,000.00 per month

Work Location: In person