101 Patient Coordinator jobs in the Philippines

DUTIES:

• Assist Managed Care Team in US for special project and patient care required.
• Summarizing patient assessment, procedure results in a report
• Documenting patient conditions, treatments, and medication in the patients' electronic Health record.
• Assist in extraction of reports from hospital portals and filing them appropriately in a patient's chart for clinician to review.
• Schedule patient's appointment and post hospitalization/ER follow up.

QUALIFICATIONS:

• Graduate of any pre-medical course
• Good English Communication Skill
• Computer literate and knowledge of Microsoft Office (Word, Excel, Outlook, Teams).
• Willing to work on night shift and onsite at Makati.

Position Summary:

We are seeking a compassionate and detail-oriented Patient Coordinator to join our healthcare-focused team. This role is crucial in delivering an exceptional patient journey by bridging communication between patients and providers. Ideal candidates will have a BPO background with a strong emphasis on customer service and if they bring hands-on nursing or healthcare experience. As a Patient Support Specialist, you'll ensure that every patient interaction is empathetic, informative, and aligned with telemedicine best practices.

Job Details:

Onsite | Bridgetowne

Monday to Friday | 10PM - 7AM (Manila time)

Will follow US holidays

Responsibilities:

• Connect with Patients: Conduct phone and video consultations to provide clear, accurate, and supportive communication to patients.
• Simplify Medical Concepts: Translate complex medical information into easy-to-understand language for patients of varying backgrounds.
• Eligibility Verification: Review and confirm patient eligibility and medical guideline adherence to streamline provider consultations.
• Detailed Documentation: Accurately document case details and patient interactions to support continuity of care and follow-up processes.
• Compliance & Confidentiality: Uphold strict standards in data privacy, confidentiality, and telemedicine protocols.
• Team Collaboration: Work cohesively with fellow team members and leadership, actively participate in team meetings, and contribute ideas for improving patient support workflows.

Qualifications:

• Education: Minimum of an Associate's Degree.
• Experience: At least 2 years of experience in a BPO setting with a focus on customer service.
• Healthcare Background: Prior nursing experience or hands-on work in healthcare is required.
• Communication Skills: Outstanding verbal and written communication skills are a must.
• Work Ethic: Demonstrates a proactive attitude, reliability, and a strong sense of responsibility.
• Shift Flexibility: Willing and able to work night shifts and handle continuous inbound/outbound calls on-site.

General Description:

The Patient Coordinator will support the implementation of a registry and database of cleft lip and/or cleft palate patients throughout Cebu and nearby provinces (Visayan Region). They work closely with various community leaders and partners in the different areas of Cebu and nearby provinces to set up registration campaigns and camps.  They work closely with the Program Manager – Patient Services to ensure all cleft patients in the region are located, and are provided with comprehensive cleft care.

Primary Responsibilities:

• Set up meetings at hospitals and clinics in the regions, find point people at each health care facility.
• Access existing community health care worker structures and arrange to implement cleft awareness programs in the community.
• Set up meeting with traditional authorities in the areas.
• Manage region-wide community mobilization.
• Meet with NGOs and community-based organizations within the region to partner with them for patient recruitment or sponsorship.
• Register all the patients, take their full names, their contact numbers and where they live (region, state, city) and assist with coordinating travel to the program site.
• Organize arrivals during programs.
• Assist program coordinator with putting together patient logistics (food, shelter, water, transport, reimbursements)
• Build strong relationships with patients and assess if their needs are being met. If not, approach PC or International PC for assistance.
• Create patient return lists after patient announcement, ensure all patients have transportation home.
• Create a database of all the contacts that we have within each province.

Experience Required (education/work):

• Bachelor's degree in related field
• 2+ years of project management experience
• Must be a Licensed Social Worker
• Experience with managing a database
• Language capabilities (fluency in both Tagalog and English)
• Experience in community health care mobilization
• Excellent computer skills (Microsoft Office 365 experience is required)
• NGO experience is a plus
• Ability to travel frequently around Cebu and nearby provinces

Competencies:

• Self-directed, strategic thinker and proactive.
• Strong attention to detail, accuracy, and ability to handle confidential information.
• Excellent organizational and time management skills, with the ability to multitask and meet deadlines.
• Strong communication skills, both written and verbal.
• Customer service-oriented mindset with the ability to provide prompt and helpful support to staff.
• Ability to work both independently and collaboratively in a team environment.
• Be self-motivated, able to plan ahead, and remain flexible, adaptable under pressure and with short deadlines.
• Commitment to the children and Operation Smile's mission.

Overview:

• Coordinate patients as contact window from production start

• Fixing the appointments and schedule with patients- Call patients before the accommodation day to verify the appointment- Communication with patients/visitors directly by answering or referring inquiries

• Receptionist operation

• Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.- Inventory of consumables (socks, liners, bandages, etc.) from incoming shipments

• Customer support operation

• Answering the patient concern- Communication with the related department and obtaining solutions for a technical concern from a patient.- Providing the solution and an answer to a patient in accordance with his/her questions.

• Customer success operation

• Boosting lifetime customer value and annual recurring revenue.- Inspiring customer loyalty and retention.- Reducing churn

Job Type: Full-time

Pay: Php17, Php21,000.00 per month

Work Location: In person

Job Overview:

The New Patient Coordinator is responsible for ensuring the timely processing and closure of open orders. This includes following up on pending determinations, managing end-of-day reports, and liaising with providers to ensure all notes and work statuses are completed. The role demands excellent organizational skills, proficiency in Excel, and clear communication in English.

Key Responsibilities:

• Track and Follow Up on Pending Determinations:
• Monitor open orders in the order tracker and follow up on pending determinations.
• Close orders once a determination has been received.
• End-of-Day Report Processing:
• Review and process daily reports, typically containing 60–80 patient records, ensuring all necessary actions are taken.
• Coordinate Open Notes and Work Status:
• Follow up with providers until all open notes and work statuses are completed and closed.
• Authorization Requests:
• Submit requests for extensions and revised authorizations as necessary.
• Email Communication:
• Respond to all emails in a timely and professional manner.
• Maintain effective communication with the team, providers, and other stakeholders.
• Departmental Support:
• Provide assistance across the department as needed, contributing to overall operational efficiency.

Required Skills and Qualifications:

• Strong Excel skills, with the ability to manage data and reports effectively.
• Excellent verbal and written communication skills in English.
• Highly organized and detail-oriented.
• Ability to prioritize and manage multiple tasks.
• Team player, willing to assist wherever needed.

Preferred (but not required):

• Spanish language skills are not required but may be beneficial.

Imus / Dasma / Gentri

Founding Team

Patient Coordinator

Snapshot:

Get better at what you do and get better at doing good. We're hiring a driven dental assistant or hygienist looking to level up—and we'll match your ambition with top-of-the-market pay, perks, and purpose.

Top of the Market Pay & Benefits:

1. Competitive Pay (Significantly above local basic wage of 425: 80%+ at 20,000 PHP)
2. Top of the Market Referral Commission Rate
3. Greatly Subsidized Medical Dental Care
4. Greatly Subsidized Aesthetic Dental Treatments
5. Yearly Pay Raise
6. Wellness Benefit - stipend to support physical and mental well-being
7. Mental Health Rest Day
8. Meaningful Work - We are aiming to donate 10% of profits to the best charities in the Philippines and in the World
9. Thorough guided training with written step by step procedures for easier role success
10. Up to 6 days off monthly
11. Emergency Care Health Card covering up to P200,000 worth of outpatient (ER treatment) and inpatient (confinement) care coverage on emergency cases due to accidents, viral/bacterial diseases, and specific conditions
12. Professional Development Benefit - Stipend to be used towards building new knowledge and skills
13. Subsidized Relevant Courses of your choice
14. Low Control, High Freedom Supportive Working Culture with Kind & Frequent Feedback
15. Food Allowance per full day
16. Philhealth
17. SSS
18. Pagibig
19. 13th month salary
20. Overtime pay
21. Performance Bonus
22. All Office/Nationwide Holidays

In order to set you up for success in this role, we look for the following required skills and experience:

• Has a science/engineering/medical background in either their studies or work experience (Dental Hygienist, Psychology, Nursing, Med-Tech, Pharmacists, Mid-Wives, Physical/Occupational Therapists, Outpatient Medical Assistants/Secretaries, Sanitation Officer at a healthcare facility etc.)
• Aware of and understands the serious health and legal consequence of sub-par safety
• 1-2 year working experience (Personal Business & School/Church Positions Accepted)
• Emotionally Intelligent & Resilient. Takes kind feedback as clear steps to improve
• Proactive problem-solver with excellent concise communication skills
• Keep great track of competing tasks & prioritize well
• Can handle pressure and reasonable weekly quota (Follow up with our 1000+ previous px and bring back just 3, successfully recommend just 2 out of 40 px weekly)
• Applicants must have a commute under 45 minutes one way and cost no more than 85 pesos round trip. From Aguinaldo Hwy, expect a 15‑minute walk (with evening drop‑off); from Malagasang Rd, about 5 minutes.

Preferred

• Thrives in an entrepreneurial environment and enjoys improving systems or building one from the ground up
• Excellent organizational skills and attention to detail
• Proficiency in Google Suite or related software.
• Can work autonomously
• Demonstrated ability to manage multiple tasks in a fast-paced environment
• Strong project management capabilities
• Highly curious with a strong appetite for learning
• Strong Interest in Meaningful Work
• Strong verbal and written communication and interpersonal skills (Being an extrovert is not required)

Key Responsibilities include but are not limited to:

Patient Coordinator 80%:

• Handle Patients from start to finish

• Demonstrate & assist with Instantaneous Stellaire System & Stellaire App etc.

• Intentively listen & curiously learn more about them.
• Listen and understand their healthcare needs to summarize to Doc.
• Help advocate what's best for them overall
• Show prices, prepare quotes.
• Ensure good px flow
• Follow up with patients for the future treatments
• Ensure they get the best care the entire time

Admin Receptionist 20%:

• Deliver outstanding customer service support to messaging or calling patients
• Manage patient scheduling and process payments efficiently
• Prepare a quick end-of-day report regarding payments / tasks
• Keep track of dental stocks and equipment to order when needed
• Assist with maintaining patient and staff records

Hiring Process

Applications for this position will close three weeks from this posting or when we reach 100+ applications. Please note that due to the anticipated number of applicants, we may have a delay in our response time. As we are a very small team, if you don't hear from us in 7 days, please assume we aren't able to move forward with your application.

There will be 3 relatively short interviews and 1 paid observation day so you're aware of the practice you are joining. It will consist of:

• After we review your CV, a quick 15 min - 25 min voice/video call general interview to make sure you understand the role and we get a glimpse of your overall fit.
• In-depth 45 min - 1.5 hour in-person interview to discuss the role in more detail
• Compensated Role Shadowing for a half/full day so you can observe if this is the job for you and share your perspective on our operation.
• After we call your references, a final 15-min interview to answer any final questions or request regarding your role. We'll inform you of our decision shortly after.

As per industry standard, we have a 3 month trial period (shorter if you showcase high performance) so you can ensure this clinic is for you and we can see if your skills are what we need.

About Us:

Stellaire Dental is a modern fast growing new clinic driven by purpose and progress. We strive for excellence in everything—from our patient care and techniques to team experience—and aim to donate 10% of profits to the most impactful charities in the Philippines and beyond.

We encourage women, people of color, and individuals from other marginalized backgrounds to apply. At Stellaire Dental, we value diversity of experience, knowledge, backgrounds and perspectives and harness these qualities to create extraordinary impact. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.

Position Summary

The New Patient Coordinator is responsible for providing a seamless and welcoming experience for new patients while coordinating referrals to the clinics. This role serves as the primary point of contact for onboarding new patients, including scheduling, insurance verification, and ensuring all pre-visit requirements are completed. Additionally, the coordinator processes incoming referrals, ensuring accurate documentation, timely scheduling, and communication with external providers. This role ensures smooth workflows, compliance with regulations, and positive patient experience, supporting the clinic's operational efficiency and commitment to exceptional care.

Key Responsibilities

1. Patient Onboarding

• Function as the primary contact for new patients, guiding them through the onboarding process.
• Collect and verify patient information, including demographics, medical history, and insurance details.
• Schedule initial consultations and appointments, ensuring alignment with patient needs and provider availability.
• Provide patients with necessary pre-visit forms, instructions, and materials.
• Communicate clinic policies, procedures, and services clearly and empathetically.

2. Referral Management

• Process incoming patient referrals, ensuring timely coordination with providers and external clinics.
• Verify referral documentation and insurance pre-authorizations.
• Collaborate with referring providers to ensure all required medical records and notes are included.
• Schedule appointments for patients referred to the clinic and follow up to confirm attendance.

3. Communication and Coordination

• Address questions and concerns from new patients or those navigating the referral process.
• Collaborate with internal teams, such as billing and scheduling, to streamline workflows related to patient onboarding and referrals.

4. Insurance and Financial Coordination

• Verify insurance eligibility and pre-authorize benefits for new patients and referrals.
• Resolve any insurance or financial issues in collaboration with the billing team.

5. Data Management and Compliance

• Ensure compliance with HIPAA and other privacy regulations.
• Maintain organized and up-to-date records of onboarding progress, referrals, and follow-ups using the EMR system and Smartsheet software.

6. Patient Experience and Retention

• Ensure a positive experience by providing friendly, professional, and efficient service.
• Follow up with new patients after their initial visit and with referred patients to gather feedback and address any concerns.
• Share information about clinic services and resources that may benefit patients.

7. Problem-Solving and Service Recovery

• Address and resolve any issues or complaints related to new patients onboarding or referrals.
• Escalate unresolved problems to supervisors when necessary.

8. Team Collaboration

• Collaborate with front desk staff, medical assistants, clinic managers and providers to ensure a smooth workflow.
• Attend team meetings to share insights and suggest process improvements.
• Train new staff in onboarding and referral processes as needed.

9. Other Duties

· Accept and execute additional responsibilities and tasks as assigned by supervisors or providers.

· Adapt to changing clinical demands while maintaining patient safety and high standards of care.

Job Overview:

The New Patient Coordinator is responsible for ensuring the timely processing and closure of open orders. This includes following up on pending determinations, managing end-of-day reports, and liaising with providers to ensure all notes and work statuses are completed. The role demands excellent organizational skills, proficiency in Excel, and clear communication in English.

Key Responsibilities:

• Track and Follow Up on Pending Determinations:
• Monitor open orders in the order tracker and follow up on pending determinations.
• Close orders once a determination has been received.
• End-of-Day Report Processing:
• Review and process daily reports, typically containing 60–80 patient records, ensuring all necessary actions are taken.
• Coordinate Open Notes and Work Status:
• Follow up with providers until all open notes and work statuses are completed and closed.
• Authorization Requests:
• Submit requests for extensions and revised authorizations as necessary.
• Email Communication:
• Respond to all emails in a timely and professional manner.
• Maintain effective communication with the team, providers, and other stakeholders.
• Departmental Support:
• Provide assistance across the department as needed, contributing to overall operational efficiency.

Required Skills and Qualifications:

• Strong Excel skills, with the ability to manage data and reports effectively.
• Excellent verbal and written communication skills in English.
• Highly organized and detail-oriented.
• Ability to prioritize and manage multiple tasks.
• Team player, willing to assist wherever needed.

Preferred (but not required):

• Spanish language skills are not required but may be beneficial.

Fully remote, overlapping Eastern Time and Mountain Time hours.

Independent Contractor, Full-time.

we based on experience and expertise, but inquire here for compensation packages

40 hours per week, with core hours in Eastern and Mountain Time zones.

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for: Watch here

We're not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

Our client is the modern men's health platform that offers personalized care with data driven insights, licenced physician consultations, medications, and more. They also offer testosterone, clomid, and anastrozole products.

• Remote Work: Fully remote—work from anywhere.
• Generous PTO: Ample paid time off to rest and recharge.
• Direct Mentorship: Grow through guidance from international industry experts.
• Learning & Development: Ongoing access to resources for professional growth.
• Work-Life Balance: Flexible hours that support a healthy work-life balance.

As a Telemedicine Patient Coordinator, you'll play a vital role in providing exceptional support to patients utilizing our client's telehealth services. Your focus will be on delivering empathetic customer service, actively listening to patient needs, and offering timely and effective solutions. By fostering relationships and advocating for patients, you'll contribute to improving workflows and enhancing the overall healthcare experience.

• Build lasting relationships by providing empathetic and effective patient support.
• Identify and resolve patient concerns, enhancing satisfaction and trust.
• Advocate for patients' needs, driving continuous improvements in telehealth services.

1. Patient Support & Education

2. Educate patients about telemedicine services and guide them on platform usage.

3. Address concerns empathetically and provide personalized solutions.

4. Problem Solving & Troubleshooting

5. Demonstrate creative problem-solving abilities to resolve issues effectively.

6. Escalate complex cases to higher-level support when necessary.

7. Process Improvement

8. Document patient feedback and contribute to workflow enhancements.

9. Collaborate with cross-functional teams to improve patient experiences.

10. Continuous Advocacy

11. Act as a patient advocate, understanding their needs and ensuring resolution.

12. Stay up-to-date on new products, features, and best practices in telemedicine.

• Previous experience in a patient support role, preferably in healthcare or telemedicine.
• Excellent verbal and written communication skills, with a focus on empathy and active listening.
• Strong problem-solving and troubleshooting abilities.
• Proven ability to handle challenging situations with professionalism.
• Exceptional organizational skills and ability to multitask in a fast-paced environment.

• Familiarity with medical terminology, appointment scheduling, and billing processes.
• Knowledge of data protection regulations, such as HIPAA.
• Proactive mindset with a passion for continuous learning and improvement.

1. Application Submission
2. Screening
3. Top-grading Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

If this role aligns with your skills and career goals, we'd love to hear from you. Apply now to take the next step in your journey with Pearl Talent.