15 Patient Advocate jobs in the Philippines

Have you ever struggled to resolve a medical billing issue on your own? Its a harsh reality that people deal with every day. Patient Advocates help reduce this burden by working with patients to find solutions that show fairness and genuine concern for each patients unique personal and financial circumstances.

Patient Advocates handle high call volumes daily, resolving billing discrepancies and ensuring smooth transactions with patients from all walks of life. This role is a great opportunity to further develop your accounting skills while also building better interpersonal, critical thinking, and time management skills.

See if this job is right for you.

How You Spend Your Eight Hours

• Adhere to all local, state, and federal laws, regulations, and guidelines, as well as the companys standards for patient-friendly collections
• Handle a high volume of inbound and outbound calls, meeting a minimum daily goal of 200 calls
• Maintain acceptable update, talk time, and no-account-up percentages
• Communicate clearly, promptly, and positively with patients
• Maintain confidentiality at all times
• Collaborate with manager to identify personal learning needs and achieve goals using available resources
• Work with other departmental associates when applicable to ensure the clients continued success
• Commit to improvements, as necessary, based on performance feedback
• Accept responsibility for own actions while taking ownership of departmental outcomes
• Escalate patient complaints to management as applicable
• Exemplify the mission, vision, and core values of the client in all personal and professional settings
• Accomplish other duties as assigned by management

What You Must Possess

• Computer proficiency (required)
• Willingness to ask people to pay their medical bills
• Availability to work between 8:00 a.m. to 6:00 p.m. CDT, Monday through Friday and from 9:00 a.m. to 1:00 p.m. CDT Saturday
• Organizational skills, attention to detail, and flexibility
• Ability to communicate clearly and concisely
• Ability to perform repetitive tasks and multitask with a high level of accuracy
• Excellent verbal communication and interpersonal skills
• Ability to work well in a fast-paced, changing environment
• Working knowledge of HIPAA, FDCPA, and Red Flag regulations
• Professional attitude and composure in urgent or confrontational situations
• Effective critical thinking, problem-solving, and decision-making skills
• Excellent time management skills
• Ability to work independently and collaboratively
• Willingness to develop and retain professional relationships with coworkers

What You Shall Receive

• HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years.
• VL/SL credits upon regularization
• Friendly and supportive work culture
• 13th-month pay and other Philippine-government-mandated benefits
• Non-taxable allowances
• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position
• Monday to Friday, night shift
• On-site work setup

Why Join Our Company

You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Position Overview:

Join our dynamic healthcare team as a Patient Care Advocate and become the reassuring voice our patients hear when they need it most. In this vital role, you'll go beyond appointments and phone calls—you'll help patients navigate the complexities of insurance, authorizations, and billing with compassion and efficiency. If you're detail-oriented, thrive in a fast-paced environment, and are passionate about making a difference, we want you on our team.

Key Responsibilities:

● Appointment Management: Confirm, schedule, and reschedule appointments for patients, ensuring a seamless and efficient experience.

● Inbound Call Handling: Serve as the first point of contact for patients, addressing inquiries and directing calls with professionalism and empathy.

●EMR Management: Accurately document patient interactions, updates, and clinical data within the EMR system, ensuring timely and compliant recordkeeping across all touchpoints.

● Patient Intake: Facilitate the onboarding of new patients by collecting essential information and ensuring they feel welcomed and supported.

● Insurance Verification: Verify patient insurance coverage and benefits prior to appointments, accurately documenting eligibility and patient responsibilities.

● Prior Authorization : Coordinate with insurance providers to obtain required authorizations for procedures, treatments, and specialist referrals.

● Billing Support: Assist with basic billing-related inquiries from patients, help clarify statements, and escalate complex billing issues to the appropriate department.

Qualifications:

● Exceptional communication skills, with a focus on clarity, empathy, and active listening.

● Strong multitasking ability with a calm and professional demeanor under pressure.

● Minimum of 1 year of experience in a healthcare call center or front-office setting (preferred but not required); or

● Minimum of 3 years of experience in BPO industry.

● Familiarity with insurance terms, prior authorizations, and patient billing is a strong advantage.

● Strong organizational skills, attention to detail, and a proactive approach to problem-solving.

● A collaborative, team-first mindset and a heart for helping others.

What We Offer:

● A supportive, collaborative work environment that values your contributions.

● Opportunities for continuous learning and professional development.

● The chance to make a daily impact on patients' lives through meaningful service.

● Paid leaves and HMO coverage upon regularization.

If you're a motivated and compassionate individual who thrives on both structure and service, we'd love to hear from you. Join us in our mission to deliver exceptional care and support to every patient, every time.

JOB SUMMARY:

The position is essentially responsible in effectively carrying out set strategies of Customer Experience Divisionrelevant to the confinement of valued members. It ensures customer satisfaction through effective rapportand proper utilization management.

DUTIES AND RESPONSIBILITIES:

1. CUSTOMER EXPERIENCE

• Always ensures efficient execution of best-in-class Customer Experience the assigned provider
• Closely monitors admission/s in assigned/ affiliated providers
• Creates case and Authorization in One System; updates discharge date within 24hours
• Visits admitted member and reorients benefit plan and requirements during the admissionand ensures understanding through acknowledgement of Visit Form
• Assesses availment and Issues Letter of Authorization accordingly to billing/ credit andcollection
• Closely monitors member's confinement progress through patient's medical chart
• Revisits member whenever necessary.
• May assist member during the discharge to ensure proper computation and collection ofuncoverable charges
• Captures provider issues such as unpaid claims, implementation of new hospital policies,threat of suspensions etc.
• Establishes good working relationship / partnership among affiliated providers

2. UTILIZATION MANAGEMENT

• Reviews and analyzes cases of admission; checks necessity of the confinement and/orprocedure
• Reviews and reports member's Length of Stay (LOS) and Cost of confinement
• Coordinates complex/ catastrophic cases to superior or Medical Resource for propermanagement
• Approves coverage based on authority limit up to P50,000 otherwise, shall refer to authorizedapprover
• Reports denied admissions

3. REPORT GENERATION

• End of day report of admissions and discharge
• Updates the "endorsement to claims" in OS for Claim's reference

QUALIFICATIONS:

• Graduate of any Medical allied course preferably Nursing/ Physical Therapy
• Preferably with experience in HMO industry
• Must be willing to do field work to the assigned clinics/hospitals around Cebu area

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Cebu City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What's your expected salary?
• Are you willing to do field work?

Education:

• Bachelor's (Preferred)

Language:

• Tagalog (Preferred)

Work Location: In person

• IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:

JOB TITLE
Patient Support Specialist
JOB ID
CURIC

INDUSTRY
Medical

LOCATION
LATAM / PH

JOB STATUS
Full Time

WORK SCHEDULE
8:00am to 5:00pm / 9:00am to 6:00pm EST

SALARY
$700/month + monthly and on-time bonuses

TARGET START DATE
ASAP

Role Overview
About the Role
The client is looking for a dedicated and tech-savvy Medical Virtual Assistant to provide essential remote support for patient check-in kiosks used by medical and dental offices. The ideal candidate will be patient, detail-oriented, and capable of working independently while maintaining exceptional communication skills. This role plays a key part in ensuring the smooth operation of technology solutions and delivering a seamless check-in experience for patients.

Key Responsibilities

• Provide real-time support to patients experiencing issues with the check-in kiosks, primarily via chat with the option for video calls.
• Monitor the status of three kiosks simultaneously to identify and troubleshoot issues proactively.
• Document Management: Use a remote desktop to access Electronic Medical Record (EMR) systems, securely capture patient documents (e.g., insurance cards, IDs), and upload them accurately to patient files.
• Ensure proper transfer of documents between kiosk software and EMR platforms, especially when no direct interface exists.

Qualifications & Skills

• Comfortable using remote desktop software and managing multiple digital platforms simultaneously.
• Excellent English fluency, able to hold natural conversations and build rapport with patients and clients.
• Proactive mindset with strong troubleshooting and problem-solving skills.
• High attention to detail, particularly when managing and organizing patient documents.
• Willingness to obtain necessary certifications, including HIPAA and IT security certifications (covered by the company).
• Reliable fiber optic internet connection and a backup power supply for uninterrupted service.
• Strong cultural alignment with the company's values and commitment to professionalism.

Position Summary:

As a Patient Support Specialist you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. You'll be an expert at helping our patients (customers) navigate their patient portal, explaining their insurance coverage, and assisting them in getting their medication delivered in a prompt manner.

Role and Responsibilities:

• Handle redundant tasks;

• Resolving inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information

• Reaching out to patients to resolve issues preventing their order from processing

• Partnering with internal and external operational teams to make prescriptions successful

• Assisting patients with and providing best practices to support their success on Phil's platform

• Understand complex systems simply and you frequently find creative solutions

• Understand technology and software applications

• Can explain difficult and nuanced concepts with simplicity and ease verbally and in writing

• Able to demonstrate your ability to disarm others in difficult situations

• Must be incredible teammate and you build up others

Qualifications:

• Passion for helping people

• 1+ year of experience in customer service over phones, email, or live chat

• Healthcare experience is NOT required, but is a plus

• Start up experience is a plus

• Must be ready for a fast-paced and frequently changing environment

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we're gonna need all the help we can get…

About Eucalyptus

Eucalyptus
(or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world's biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We've raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We're looking to continue building our team of executional weapons who are passionate about healthcare, aren't afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

About The Role (What You'll Be Doing)

• You are a strong operator who keeps day-to-day ticket handling on track, ensuring SLAs for response, resolution, and satisfaction are always met.
• You are data-driven, using performance insights to spot trends, balance workloads, and push for continuous improvement.
• You are process-minded, always looking for ways to streamline operations and create a smoother, more accurate patient experience.
• You are a natural problem solver and the go-to escalation point, working across teams to resolve patient-impacting issues quickly.
• You are goal-oriented, setting clear KPIs and cycle targets that keep your team focused and motivated.
• You are a supportive leader who removes blockers so your team can perform at their best.
• You are accountable for driving key metrics within your scope and making sure the team delivers impact.
• You are a people leader, confident in hiring, onboarding, coaching, and managing performance with fairness and care.

Skills & Experience

About you (Who Are We Looking For)

• Strong Leader: You have at least one year of full-time leadership experience, in a startup, international or tech company (three years in BPO). You lead with empathy and kindness, but you hold your team accountable to performance standards and provide direct, clear feedback
• Preferably, you have experience with online/remote/virtual work, however not essential.
• Tech-savvy: You have a working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides), Slack, Notion, and other productivity and project management tools/apps. You are comfortable with various commonplace technologies and are able to adapt to new systems quickly.
• Strong communicator: You have excellent command of the English language, both spoken and written. You are an attentive listener and are able to interact with stakeholders in a concise and effective manner.
• People person: You are great at motivating others to achieve a common goal, you can work with a range of different personality types and bring out the best in those around you
• Exceptional problem-solver: You are not fazed by complex problems and are able to offer creative solutions. You think critically and troubleshoot effectively, whether it's resolving technical or operational issues. You know when to ask questions to clarify expectations.
• Trustworthy: You embody trust and dependability. You know how to treat sensitive information with confidentiality on a daily basis.
• Proactive: You have a charismatic 'can do' attitude. You require minimal supervision and take ownership in your work. You are motivated by impact and motivated by wanting to help others. You go the extra mile to make life easier for your assigned Leadership Team members.
• Learner's Mindset: You foster a strong desire to learn and develop. You can easily adapt in a fast paced environment and consider every new experience as an opportunity to learn. You strive for excellence and constantly improve your abilities.
• You are willing to work full-time (40 hours/week) in a hybrid set up during either APAC customer hours
• UK Business Hours: 1:00PM - 3:00AM Manila Time
• You are located near or within Metro Manila, Philippines
• You have a suitable work-from-home space (work desk, comfortable chair, proper lighting, quiet environment)
• You have stable internet connection at home: 30 Mbps minimum

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You'll get to stretch yourself everyday and work amongst people who care deeply about our patients. You'll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We'll have your back when you need us the most - You'll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career - You'll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We move at incredible speed - You'll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You'll **spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn't have it any other way

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Job Description:

Primary Roles Responsibilities:

· Answer Incoming calls and also make outbound calls.

· Ensure that right patient is identified before disclosing information

· Listen to Customer queries and resolve and provide solutions, if unable to resolve, have the same escalated to the supervisors If Insurance query, respond appropriately, also obtain relevant missing info from the patient so that claim can be processed

· Understand and handle disputes

· Detailed Documentation

· Efficient Call Handling Time

· Potential Follow Up Methods Payment in Full and Partial Payment discussions

· Understand difference between dispute & objection

· Effective rate of speech - good communication & neutral accent Obtain Insurance details from patients

· Obtain Additional Info - Referral Information / PCP information, etc.

· Call for accidental Information like DOA Demographic details/ Mismatch in Name and DOB

· Update patient about their out-of-pocket expenses

· Obtain WC details, Injury Date COB Update/ABN/AOB pending

· Appointment Scheduling, Appointment Cancelation, Appointment Reminder

Secondary Roles Responsibilities:

· Maintain professional decorum and punctuality

· Plan leaves well in advance

· Ensure good interpersonal relation is maintained while coordinating

Compliance

· Ensure privacy and security in the operation and in the operation area that includes work from office and home.

· Ensure you have acknowledged all the Organizational policies as per HR Procedure

· Ensure you are attending the Compliance awareness and refresher sessions & other security training programs as per L&D Procedure

· Ensure you are aware of agreed SLA of the projects you are working.

· Follow all the Information security guidelines

· Report any Security & Privacy incidents to your reporting manager/ HR/Compliance Team/CISO

· Ensure Confidentiality, Integrity & Availability of Data/information you handle

· Adhere to the NDA & confidentiality Agreement

· Adhere to the Micro Company's CISO's roles & responsibilities if you are a Micro Company Compliance SPOC

Skills:

• Must have 1 year Healthcare work experience
• Experience in Medical Billing
• Experience in RCM (clinical or non-clinical)
• Patient Provider Services

Location: Ortigas, Pasig City (at the back of SM Mega Mall)

100% onsite

Night shift

About Us

Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle, we prioritise trust, value, and sustainability in every staffing solution we provide.

About the Role

The Patient Support Specialist plays a vital role in ensuring patients, clinics, pharmacies, and delivery partners receive seamless, compassionate, and efficient support. As the first line of response across multiple communication channels, you will deliver patient-focused service while also managing pharmacy and delivery operations to ensure service level agreements are met. If you are empathetic, detail-driven, and thrive in fast-paced environments where proactive problem-solving makes a difference, this role offers you the opportunity to create meaningful impact every day.

Key Responsibilities

• Act as the first line of response for inbound email, phone, and in-app chat, ensuring patients receive timely, accurate, and reassuring support.
• Manage pharmacy support by monitoring order processing and ensuring partners meet agreed service levels.
• Oversee delivery operations, coordinating scheduling and making manual overrides where required to maintain service standards.
• Accurately log incidents or errors reported by clinics, pharmacies, or patients, responding promptly and escalating when necessary.
• Maintain professional and precise communication with doctors, pharmacies, and care teams.
• Identify and implement process improvements to enhance patient experience and operational efficiency.

Other Responsibilities

• Make necessary process suggestions and improvements which can help the team.

• Contributes to team effort by accomplishing related results as needed.

• Perform other related tasks and duties that may be assigned by the client later on.

About You

• Patient-Focused: Kind, empathetic, and reassuring when supporting patients in sensitive or stressful situations.
• Detail-Driven: Meticulous in communication, ensuring accuracy and professionalism at all times.
• Clear & Calm Communicator: Able to defuse conflicts gracefully and build trust quickly.
• Adaptable: Thrives in a fast-moving environment, quickly problem-solving and thinking outside the box.
• Proactive & Resourceful: Anticipates potential issues and actively contributes to improving processes.

Buddle Benefits Included

Health insurance

Internet allowance

KPI incentive program

Fortnightly virtual happy hour

Annual group off-sites

Finer Details

Schedule: TBD

Start Date:

TBD

We are seeking a detail-oriented and proactive Customer Service Representative to join a fast growing account. You will be responsible for delivering exceptional service to our valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Required Skills and Qualifications

• Fresh college graduates with or without BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in BGC Taguig
• Amenable to work on shifting schedule and graveyard shift
• Can start ASAP
• Must be resourceful and able to solve problems while ensuring compliance to processes and policies
• Able to collaborate with other team members and is receptive to feedback