71 Patient Access Technician jobs in the Philippines

Duties and Responsibilities:

• Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and families in creating potential solutions to hospital-related challenges.
• Shall help and guide the patient through the health care system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require.
• Identify appropriate and credible resources responsive to patient needs (whether clinical or non-clinical).
• Educate patients and families on the multidisciplinary nature of care treatment, the roles of the team members and what to expect from the health care system. Refer to clinical staff to answer questions about clinical information,treatment choices and potential outcomes.
• Empower patients to communicate their preferences and priorities for treatment to their health care team; facilitate shared decision making in the patient's health care.
• Reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support.
• Encourage patients to communicate their preferences and priorities for treatment to their health care team.
• Shall work with different groups as well as health care teams and resource providers.
• Build professional relationships with the health care team by learning about the role of each team members and to facilitate patient healthcare.
• Shall maintain high sense of confidentiality especially with the patient's information.
• Follow up with patients to support adherence to agreed-upon treatment plan through continued non-clinical barrier assessment and referrals to supportive resources in collaboration with the clinical team. Contribute to patient navigation program development, implementation and evaluation.
• Help patients optimize time with their doctors and treatment team(e.g.prioritize questions, clarify information with treatment team).
• Encourage active communication between patients/ families and health care providers to optimize outcomes.

Minimum Qualifications:

• Candidate must be a Graduate of a Bachelor's Degree course in customer service related (BS Hotel, Restaurant and Management, etc.)
• With at least experience in the customer service related field and excellent Customer Service Skills
• Excellent communication skills
• Employs active listening and is attentive to details
• Computer literate in Windows-based applications
• Basic understanding of medical terminologies, hospital operations, and payment processing is an advantage.
• Willing to work in shifting schedule
• Willing to work on-site in Bonifacio Global City, Taguig.

Role:
Patient Care Coordinator

Location:
Remote (Philippines)

Company:
Satellite Teams

Shift
: PST (Pacific Standard Time)

Monthly Rate:
40,000.00

About Satellite Teams

Satellite Teams builds exceptional offshore teams for growing companies. We partner with businesses in the U.S. and other countries to deliver top-tier support staff who work as seamless extensions of their in-house teams.

We're currently looking for a
Patient Care Coordinator
to support one of our U.S.-based healthcare clients. This role is ideal for someone with strong organizational skills, excellent communication abilities, and a genuine passion for providing outstanding patient care.

Key Responsibilities

• Patient Communication:
• Answer incoming calls promptly and professionally.
• Make outbound calls to patients for appointment reminders, follow-ups, and rescheduling.
• Respond to patient text messages and emails with accurate and timely information.
• Return patient phone messages through the answering service to ensure all inquiries are addressed.
• Scheduling & Coordination:
• Schedule and reschedule patient appointments according to provider availability.
• Call patients who no-showed to reschedule and re-engage them.
• Manage the triage process by routing calls to the correct departments or staff.
• Assist in creating new patient referrals and coordinate with patients to complete scheduling.
• Administrative Support:
• Handle faxes: upload documents, reroute faxes to appropriate departments, and manage new patient documentation.
• Maintain and update patient records by mirroring data between Practice Fusion and AdvancedMD systems.
• Ensure confidentiality and accuracy of patient information in compliance with HIPAA guidelines.
• Operational Excellence:
• Multi-task across phone, email, and text communication while maintaining a high level of service.
• Follow up on pending authorizations, lab results, or documentation as directed by the provider or practice.
• Support the team with other administrative or patient-related tasks as needed.

Qualifications

• Proven experience in a healthcare, clinic, or medical office setting (patient coordination or similar role preferred).
• Excellent English communication skills (both written and verbal).
• Strong organizational and multi-tasking abilities in a fast-paced environment.
• Familiarity with EHR/EMR systems such as Practice Fusion and AdvancedMD (preferred but not required; training provided).
• Proficiency with office software, email systems, and document management.
• High attention to detail and accuracy when handling sensitive patient data.
• Ability to work U.S. business hours and coordinate with a remote team.

Job description

Overview:

• Coordinate patients as contact window from production start

• Fixing the appointments and schedule with patients- Call patients before the accommodation day to verify the appointment- Communication with patients/visitors directly by answering or referring inquiries

• Receptionist operation

• Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.- Inventory of consumables (socks, liners, bandages, etc.) from incoming shipments

• Customer support operation

• Answering the patient concern- Communication with the related department and obtaining solutions for a technical concern from a patient.- Providing the solution and an answer to a patient in accordance with his/her questions.

• Customer success operation

• Boosting lifetime customer value and annual recurring revenue.- Inspiring customer loyalty and retention.- Reducing churn

Details:

• Fixing the appointments and schedule with patients

• Send notifications via SNS message to match the schedule of our staff in charge and the patient- Inform appropriate transportation, travel route and/or estimated arrival time in case patient visits our clinic- Share the appointments result with related departments

• Call patients before the accommodation day to verify the appointment

• Call them first in the morning. If they cannot be reached, send them a text message. If there is no response after an hour, contact them again.- Check the related concern with patients* Ask the patient if he/she needs assistance for the transportation (use company car or book grab for the patient)* Ask the patient if he/she will arrive with a companion* Ask the vaccination status and current health condition the day before the said schedule

• Communication with patients/visitors directly by answering or referring inquiries

• Coordinates with the concerning departments regarding issues or irregularities with the patients- Take over the communication of patients who is starting production from sales- Deliver regular follow-up information to the patients who start the life with prosthesis to check the product condition Deliver new service information with our users

• Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately.

• Monitors logbook for security purposes.- Maintains telecommunications system.

• Inventory of consumables (socks, liners, bandages) from incoming shipments

• Purchasing pantry and office supplies

• Answering the patient concern

• Getting the problem/situation/request when the person got contact from the customer- Can give the solution or explanation if the request is template one

• Communication with the related department and obtaining solutions for a technical concern from a patient.

• If the concern from customer is not on our template, escalate the trouble detail to the superior person- Check the unclear point before explaining to the customer

• Boosting lifetime customer value and annual recurring revenue.

• Up-selling and cross-selling mainly through phone call and SNS- Proposing additional purchases of consumables after the main product sale closes- Proposing additional purchases to existing customers

• Inspiring customer loyalty and retention

• Making follow-up calls and providing information to customers to build rapport regularly

• Reducing cancellation

• Monitoring and reporting cancellation rates- Making internal proposals to reduce cancellation rates- Making approaches to patients to reduce cancellation rates

• To report and inform exactly the details of a patient's condition and situation to a supervisor whenever to hear from them.

• To propose any solution to the supervisor or team member based on information you obtain.

• To provide the solution and an answer to a patient in accordance with him/her questions.

• If the concern from the customer is on our template, the person can answer after confirming the related member.

• The person can follow the company protocol for the explanation.

• Keeping and maintaining cleanliness at clinic areas & other related areas by complying with procedures, rules, and regulations of the company.

• Contributing to the team effort by accomplishing tasks for better results.
• Making and writing routine/ special report directed by the superiors
• Performing other duties as assigned by the superiors
• Making suggestions for improving operations in this position's role or beyond this role.

Job Type: Full-time

Pay: Php17, Php21,000.00 per month

Work Location: In person

Virtual Staffing Solutions is looking for Patient Care Coordinators

The Patient Care Coordinator serves as the primary point of contact for patients, ensuring timely support, accurate information, and seamless service. This role involves handling inquiries, managing account updates, and assisting with billing and contract processes while maintaining a high level of professionalism and care.

• Respond to incoming calls, emails, and messages from patients and customers.
• Research solutions, troubleshoot issues, and provide clear, effective resolutions.
• Update and maintain accurate patient billing and personal information.
• Process account changes, activate contracts, and follow up on overdue payments.
• Document all customer interactions and solutions in the client system for accurate tracking.

• High school diploma or equivalent (healthcare-related coursework or degree is a plus).
• Previous experience in customer service, healthcare support, or patient coordination is an advantage.
• Strong communication and problem-solving skills.
• Detail-oriented with excellent organizational abilities.
• Proficient in computer systems and comfortable working with digital tools.
• Compassionate, patient-focused, and able to thrive in a fast-paced environment.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

JOB SUMMARY:

The position is essentially responsible in effectively carrying out set strategies of Customer Experience Divisionrelevant to the confinement of valued members. It ensures customer satisfaction through effective rapportand proper utilization management.

DUTIES AND RESPONSIBILITIES:

1. CUSTOMER EXPERIENCE

• Always ensures efficient execution of best-in-class Customer Experience the assigned provider
• Closely monitors admission/s in assigned/ affiliated providers
• Creates case and Authorization in One System; updates discharge date within 24hours
• Visits admitted member and reorients benefit plan and requirements during the admissionand ensures understanding through acknowledgement of Visit Form
• Assesses availment and Issues Letter of Authorization accordingly to billing/ credit andcollection
• Closely monitors member's confinement progress through patient's medical chart
• Revisits member whenever necessary.
• May assist member during the discharge to ensure proper computation and collection ofuncoverable charges
• Captures provider issues such as unpaid claims, implementation of new hospital policies,threat of suspensions etc.
• Establishes good working relationship / partnership among affiliated providers

2. UTILIZATION MANAGEMENT

• Reviews and analyzes cases of admission; checks necessity of the confinement and/orprocedure
• Reviews and reports member's Length of Stay (LOS) and Cost of confinement
• Coordinates complex/ catastrophic cases to superior or Medical Resource for propermanagement
• Approves coverage based on authority limit up to P50,000 otherwise, shall refer to authorizedapprover
• Reports denied admissions

3. REPORT GENERATION

• End of day report of admissions and discharge
• Updates the "endorsement to claims" in OS for Claim's reference

QUALIFICATIONS:

• Graduate of any Medical allied course preferably Nursing/ Physical Therapy
• Preferably with experience in HMO industry
• Must be willing to do field work to the assigned clinics/hospitals around Cebu area

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Cebu City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What's your expected salary?
• Are you willing to do field work?

Education:

• Bachelor's (Preferred)

Language:

• Tagalog (Preferred)

Work Location: In person

The Patient Care Coordinator serves as the first point of contact for patients in the clinic. They are responsible for welcoming and assisting patients, facilitating smooth patient flow to healthcare providers (e.g., physical therapists, physicians), and coordinating with Health Maintenance Organization (HMO) providers to ensure seamless access to care and services.

Responsibilities:

• Welcome and assist patients during check-in and check-out.
• Schedule and manage patient appointments.
• Direct patients to the appropriate healthcare providers (e.g., physical therapists).
• Coordinate with HMO/insurance providers for eligibility, approvals, and claims.
• Maintain accurate patient records and documentation.
• Handle inquiries and provide excellent customer service.
• Support clinic operations to ensure smooth patient flow.

Qualifications:

• Computer Literate
• Strong communication, organizational, and multitasking skills.
• Proficiency in office software and patient management systems.
• Compassionate, patient-oriented, and detail-focused.

Job Type: Full-time

Pay: Php17, Php21,000.00 per month

Benefits:

• Company events
• Free parking
• On-site parking

Education:

• Senior High School (Preferred)

Language:

• English (Preferred)

Location:

• San Juan (National Capital Region) (Preferred)

Work Location: In person

Position Overview:

Join our dynamic healthcare team as a Patient Care Advocate and become the reassuring voice our patients hear when they need it most. In this vital role, you'll go beyond appointments and phone calls—you'll help patients navigate the complexities of insurance, authorizations, and billing with compassion and efficiency. If you're detail-oriented, thrive in a fast-paced environment, and are passionate about making a difference, we want you on our team.

Key Responsibilities:

● Appointment Management: Confirm, schedule, and reschedule appointments for patients, ensuring a seamless and efficient experience.

● Inbound Call Handling: Serve as the first point of contact for patients, addressing inquiries and directing calls with professionalism and empathy.

●EMR Management: Accurately document patient interactions, updates, and clinical data within the EMR system, ensuring timely and compliant recordkeeping across all touchpoints.

● Patient Intake: Facilitate the onboarding of new patients by collecting essential information and ensuring they feel welcomed and supported.

● Insurance Verification: Verify patient insurance coverage and benefits prior to appointments, accurately documenting eligibility and patient responsibilities.

● Prior Authorization : Coordinate with insurance providers to obtain required authorizations for procedures, treatments, and specialist referrals.

● Billing Support: Assist with basic billing-related inquiries from patients, help clarify statements, and escalate complex billing issues to the appropriate department.

Qualifications:

● Exceptional communication skills, with a focus on clarity, empathy, and active listening.

● Strong multitasking ability with a calm and professional demeanor under pressure.

● Minimum of 1 year of experience in a healthcare call center or front-office setting (preferred but not required); or

● Minimum of 3 years of experience in BPO industry.

● Familiarity with insurance terms, prior authorizations, and patient billing is a strong advantage.

● Strong organizational skills, attention to detail, and a proactive approach to problem-solving.

● A collaborative, team-first mindset and a heart for helping others.

What We Offer:

● A supportive, collaborative work environment that values your contributions.

● Opportunities for continuous learning and professional development.

● The chance to make a daily impact on patients' lives through meaningful service.

● Paid leaves and HMO coverage upon regularization.

If you're a motivated and compassionate individual who thrives on both structure and service, we'd love to hear from you. Join us in our mission to deliver exceptional care and support to every patient, every time.

1. Assist healthcare providers during patient consultations, examinations, and minor procedures.
2. Obtain and record vital signs such as blood pressure, temperature, pulse rate, and respiratory rate.
3. Prepare patients for examination, ensuring privacy and comfort.
4. Collect and label laboratory specimens (e.g., blood, urine, stool) as directed.
5. Perform basic diagnostic procedures such as ECG, blood sugar testing, and urinalysis (if trained and authorized).
6. Maintain accurate and updated patient records in coordination with the medical and nursing staff.
7. Ensure cleanliness and readiness of examination rooms, instruments, and equipment.
8. Monitor inventory and request replenishment of clinical supplies when needed.
9. Assist in patient education regarding procedures, medication, and clinic guidelines.
10. Follow infection control and safety protocols at all times.
11. Support administrative tasks such as scheduling, filing, and processing patient documents, as required.
12. Perform other duties that may be assigned by the immediate supervisor or physician.

Patient Care Coordinators
 are customer-oriented service professionals who are responsible for following up with patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.

Pay:
 Php 18,000 - Php 28,000 per month 
(Up to Php 32,000/monthly)

Qualifications:

• Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level
• We accept fresh graduates or candidates with experience in any local or international voice account
• Good communication skills, both written and oral
• Passionate about customer service and patient satisfaction
• Ability to handle calls
• Must be willing to work on a shifting schedule
• Willing to work on-site in Taguig City

Responsibilities:

• Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
• Generate patient letters / reports
• Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
• Adhere to all HIPAA guidelines and policies

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Paid training
• Promotion to permanent employee