5,938 Passenger Service jobs in the Philippines
Passenger Service Agent
Posted today
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Job Description
A Passenger Service Agent plays a crucial role in ensuring smooth operations at the airport and providing excellent customer service to passengers. This position involves interacting directly with customers, handling bookings, check-ins, ticketing, and resolving any issues that may arise.
Qualifications:
- Has diploma or degree in hospitality, tourism management, business administration, or a related field.
- Prior experience in customer service, sales, or the airline industry is highly desirable.
- Strong communication skills, both verbal and written.
- Attention to detail and organizational skills.
- Ability to work under pressure and multitask in a fast-paced environment.
Job Type: Full-time
Pay: Php13, Php14,000.00 per month
Benefits:
- Pay raise
- Promotion to permanent employee
Ability to commute/relocate:
- Tagbilaran City 6300 P07: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
Passenger Service Agent - Travel account - CSR
Posted 4 days ago
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Job Description
Responsibilities:
• Answer inquiries from clients about travel products and services
• Assist clients with booking travel arrangements and ensure the accuracy of booking details and itinerary
• Provide advice and recommendations on travel destinations and activities
• Handle customer complaints and resolve issues related to travel bookings
• Achieve performance targets related to customer satisfaction and sales conversion
Qualifications:
• High school diploma or equivalent required
• 1 Year of BPO experience required
• Strong communication and organizational skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with travel booking systems and tools is a plus but not required.
• Ability to adapt to changing customer needs and work well independently or as part of a team.
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
Customer Service Agent
Posted today
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Job Overview:
- Work on-site at Pampanga
- Fixed night shift
- 2 to 3 years of required CSR with upselling experience
Responsibilities:
- Deliver an excellent level of customer service on all customer interactions.
- Working as part of a team, in line with company priorities.
- Achieve targets - Achieve daily/weekly/monthly KPI's set out by the business to support our customer's needs
- Be part of a team striving towards growing our business.
- Product Awareness - Identify opportunities to promote and up-sell additional security and compliance products when supporting customers based on their customer profile.
- Undertake additional tasks as necessary based upon business needs
To apply, you must be an expert on the following requirements:
- At least 2-year experience in a customer service environment (preferably in a call centre environment)
- Sales experience required
- Active listener who communicates purposefully and confidently
- Team player with a positive outlook, who enjoys working in sales and customer services environments
- Strong attention to detail and the ability to multi-task
- A passion for tech and software products.
- Strong decision-making and problem-solving skills
- Ability to work flexible shifts, adhering to agreed schedules
- Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
- Excellence in the English Language – written and spoken.
Customer Service Agent
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Begin a fulfilling full-time career as a Customer Service Agent at Probe CX in Eastwood, Quezon City. Prior BPO experience is not required, as extensive training will be provided to equip you with the skills to deliver excellent customer service and achieve customer satisfaction. Join the team and contribute to making a positive impact.
What we're looking for:
- At least a high school graduate, college undergraduate, or graduate
- Proficiency in English, both written and verbal
- Collections, banking, and financial backgrounds are preferred but not required
- Willing to work on-site in Eastwood City
As a member of our team, you will enjoy the following benefits:
- HMO on Day 1 plus 1 FREE dependent
- Group Life Insurance
- Leave Encashment
- A supportive and collaborative work environment
- Opportunities for career advancement and professional development
For On-site processing:
- Address: Ground Floor, Global One, Eastwood City, Bagumbayan, Quezon City
- Landmark: In front of Dunkin' Donuts
- Date: Monday to Friday
- Recruitment Hours: 9:00 AM to 3:00 PM
If you're ready to embark on an exciting and rewarding career, we invite you to apply now and join our team of dedicated professionals.
Customer Service Agent
Posted today
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NEKSJOB ALPHALAND is hiring a Full time Customer Service Agent role in Makati, NCR. Apply now to be part of our team.
Job summary:
- Flexible hours available
- 1 year of relevant work experience required for this role
- Expected salary: ₱25,000 per month
Qualifications:
- 6 months of call center experience
- High School or Senior High School graduate
- Basic computer proficiency
- Strong verbal and written communication skills
Benefits:
-Competitive salary with bonuses and performance incentives
-Paid training
-Night differential
-Loyalty rewards and holiday gifts
-Paid vacation and sick leave
-HMO (health) coverage
-Life insurance
-Retirement plan
Customer Service Agent
Posted today
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Job Description
At Coca-Cola Europacific Aboitiz Philippines, we are driven by our purpose to Refresh the Philippines and Make a Difference – continuously leading the beverage industry with our Great People, Great Beverages, Great Execution, and Great Partners. As we continue to grow and shape the future, we are seeking passionate and innovative talents to join our team and make a difference with us.
Our commitment to excellence has been recognized through numerous industry awards such as Great Place to Work, Best Workplaces in Asia, Dream Employer of the Year, and Universum's Most Attractiv Employers – and we take pride in our achievements and the impact we have made in the beverage industry
Role Overview
The Telesales/Customer Service Agent will be the company's frontliner for our Contact Center. This is a team player role that is responsible for (1) selling incremental volume for various service channels nationwide (2) execute order capture and ensure seamless processing of order details entered through calls and other platforms, and (3) handle issues affecting order processing.
Key Responsibilities
- Sales and Volume Generation Role
• Responsible for telesales by selling incremental volume for various service channels nationwide, such as Key Accounts Home Market and Key Accounts On Premise based on a standard call list aligned with Commercial teams and Go To Market according to the established policies and processes to help achieve S&OP targets.
• Increase the mix of SKUs sold (MUST HAVE & Profit packs), offer promo SKUs, and new products to support business strategies and drive partners to achieve volume target via TeleSales
• Follow standard daily sales call routines
• Utilizes tools for telesales to drive sales and generate volume (Pallet/Layer information, Daily Sales Report, Production Schedule, Disposable Stocks, Sales Monitoring, Partner Truckload template)
- Order Capture and Analysis
• Accomplish reports and recommend action plans related to selling and customer service
• Execute the Business Continuity Plan (e.g. manual processing of field sales) on instances of system issues to ensure no lost sales
- Support and drive marketing programs
• Execute selling of new product launches and promotions to drive upselling based on the promotional calendar
• Achieve volume targets via TeleSales and support total strategy by increasing the mix of SKUs sold (MUST HAVE) in Telesales calls to Modern Trade accounts
• Check, escalates and monitors issues with new product launches and promotions as encountered in the system
- Innovation and System Development
• Participates in User-Acceptance Tests (UAT) activities during different stages of development of systems and process innovations / enhancements
• Reports and alerts Contact Center system issues encountered to ensure business continuity
• Monitors system performance and address issues encountered to ensure business continuity
• Utilizes tools and systems to initiate and complete service tickets, handle customer requests, measure productivity and performance, and raises technical concerns immediately encountered to IT for resolution
- Other tasks that may be assigned by the immediate superior.
Qualifications
- Graduate of any course
- Fresh graduates/Entry level applicants are encouraged to apply
- Good communication skills in English and Tagalog
- Knowledgeable in Computer Software – Microsoft, SAP advantage
- Position based in Bagumbayan, Quezon City
- Willing to work on Holidays
Customer Service Agent
Posted today
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Department
Customer Service - Pagadian
Employee Type
Probationary
Job Description
Now Hiring: Customer Service Agent – Pagadian (PAG) | Join the 1Aviation Team
Are you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Pagadian (PAG). If you thrive in a fast-paced airport environment and enjoy delivering exceptional guest experiences, this opportunity is for you
Job Overview
As a Customer Service Agent, you will be the frontline representative of 1Aviation, attending to passenger needs, resolving inquiries, and ensuring smooth ground operations in accordance with airline and airport policies.
Key Responsibilities
- Represent 1Aviation's Vision, Mission, and Core Values in all passenger interactions.
- Ensure full compliance with aviation safety, security, quality, and customer service standards.
- Handle check-in, boarding, and gate operations according to airline procedures.
- Attend daily pre-flight and post-flight briefings.
- Maintain cleanliness and order at check-in counters and boarding gates.
- Respond to guest inquiries and complaints with empathy and professionalism.
- Assist with disruption management and escalate complex issues when needed.
- Prepare and manage sales and cash reports; ensure safe handling and remittance of collections.
- Provide special handling assistance for VIP, PWD, and elderly passengers.
- Stay onsite post-flight for up to 30 minutes to manage any flight returns.
- Perform additional tasks assigned by the Station Supervisor.
Qualifications
- Must be a bachelor's degree holder, preferably in Hospitality Management, Tourism, or a related field
- Preferably with prior experience in a Customer Service role, ideally in an airport or travel setting
- Service-oriented and committed to delivering high-quality guest experiences
- Strong communication and interpersonal skills
- Ability to stay calm under pressure and solve problems effectively
- Willing to work in a rotating shift schedule, including weekends and holidays
Work Location:
Pagadian, Zamboanga Peninsula – within proximity of the airport
Why Join Us?
- Be part of a fast-growing aviation company with strong values
- Work in a dynamic, people-first environment
- Enjoy career development opportunities and training support
- Make an impact on passenger experience and airport operations
Apply Now
If you're ready to take your career to new heights with 1Aviation, apply today and become a key part of our ground operations team
Experience Range Range (Years)
0 - 5 years
Job posted on
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Customer Service Agent
Posted today
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This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig
Responsibilities
- Manage incoming calls from customers.
- Assess customer's needs and guide the customer accordingly.
- Use customer service and critical thinking skills to resolve the customers' issues and ease their concerns.
- Maintain acceptable call lengths while remaining friendly, informative and helpful.
- Maintain productivity and quality standards.
- Demonstrate appropriate sense of urgency for customer responses.
- Escalate customer issues appropriately and correctly.
- Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrate knowledge and use of departmental resources, policies and procedures.
- Reach campaign goals
- All other duties as assigned.
Qualifications
- For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
- For Candidates without Call Center Experience, they must finish at least two years in college
- Willing to work during night shift with shifting schedule
- Responsible for own learning, development and achievement
- Team player with strong integrity
- Resourceful and has strong attention to detail
- Strong command of the English language
Customer Service Agent
Posted today
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Job Description
MRF 85357
Is This You? Read On
- You have at least 2 years of experience in customer support and a solid background in billing, preferably 2–3 years in a BPO or customer service environment.
- You're highly detailoriented with a sharp eye for accuracy when reviewing billing data and financial transactions. You thrive in fastpaced environments, quickly adapting to new systems and processes.
- You're skilled at spotting discrepancies in billing procedures or customer accounts, and you know how to implement effective solutions.
- Independent, efficient, and reliable, you're confident handling complex billing tasks with minimal supervision while delivering excellent customer experiences.
If this sounds like you, then you're just who we're looking for to join our team
What You'll Be Doing
- Manage and process billing information accurately and efficiently
- Review billing transactions to ensure accuracy and completeness
- Respond to customer inquiries regarding billing and account information
- Investigate and resolve billing discrepancies or issues promptly
- Follow company policies, procedures, and compliance guidelines related to billing
Tech & Tools
Required platform Zendesk
Other tools Billing systems, CRMs, and standard office applications
Ready to join a team that values your problemsolving skills and customercentric mindset?
We can't wait to meet you
Employment type
Full Time
Department
Customer Service
Division
APAC
Location
Philippines/Metro Manila/Makati
Customer Service Agent
Posted today
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Job Description
Qualifications:
* Fresh graduates are encouraged to apply
* Applicants must be either Bachelor's degree holders or Senior High School graduates
* Must be willing to work onsite
* Must be willing to work a night shift schedule
* Amenable to full-time employment
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php18, Php23,000.00 per month
Benefits:
- Health insurance
- Paid training
Work Location: In person