5,938 Passenger Service jobs in the Philippines

Job Overview:

• Work on-site at Pampanga
• Fixed night shift
• 2 to 3 years of required CSR with upselling experience

Responsibilities:

• Deliver an excellent level of customer service on all customer interactions.
• Working as part of a team, in line with company priorities.
• Achieve targets - Achieve daily/weekly/monthly KPI's set out by the business to support our customer's needs
• Be part of a team striving towards growing our business.
• Product Awareness - Identify opportunities to promote and up-sell additional security and  compliance products when supporting customers based on their customer profile.
• Undertake additional tasks as necessary based upon business needs

To apply, you must be an expert on the following requirements:

• At least 2-year experience in a customer service environment (preferably in a call centre environment)
• Sales experience required
• Active listener who communicates purposefully and confidently
• Team player with a positive outlook, who enjoys working in sales and customer services environments
• Strong attention to detail and the ability to multi-task
• A passion for tech and software products.
• Strong decision-making and problem-solving skills
• Ability to work flexible shifts, adhering to agreed schedules
• Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Excellence in the English Language – written and spoken.

Begin a fulfilling full-time career as a Customer Service Agent at Probe CX in Eastwood, Quezon City. Prior BPO experience is not required, as extensive training will be provided to equip you with the skills to deliver excellent customer service and achieve customer satisfaction. Join the team and contribute to making a positive impact.

What we're looking for:

• At least a high school graduate, college undergraduate, or graduate
• Proficiency in English, both written and verbal
• Collections, banking, and financial backgrounds are preferred but not required
• Willing to work on-site in Eastwood City

As a member of our team, you will enjoy the following benefits:

• HMO on Day 1 plus 1 FREE dependent
• Group Life Insurance
• Leave Encashment
• A supportive and collaborative work environment
• Opportunities for career advancement and professional development

For On-site processing:

• Address: Ground Floor, Global One, Eastwood City, Bagumbayan, Quezon City
• Landmark:  In front of Dunkin' Donuts
• Date: Monday to Friday
• Recruitment Hours: 9:00 AM to 3:00 PM

If you're ready to embark on an exciting and rewarding career, we invite you to apply now and join our team of dedicated professionals.

NEKSJOB ALPHALAND is hiring a Full time Customer Service Agent role in Makati, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱25,000 per month

Qualifications:

• 6 months of call center experience
• High School or Senior High School graduate
• Basic computer proficiency
• Strong verbal and written communication skills

Benefits:

-Competitive salary with bonuses and performance incentives

-Paid training

-Night differential

-Loyalty rewards and holiday gifts

-Paid vacation and sick leave

-HMO (health) coverage

-Life insurance

-Retirement plan

At Coca-Cola Europacific Aboitiz  Philippines, we are driven by our purpose to Refresh the Philippines and Make a Difference – continuously leading the beverage industry with our Great People, Great Beverages, Great Execution, and Great Partners. As we continue to grow and shape the future, we are seeking passionate and innovative talents to join our team and make a difference with us.

Our commitment to excellence has been recognized through numerous industry awards such as Great Place to Work, Best Workplaces in Asia, Dream Employer of the Year, and Universum's Most Attractiv Employers – and we take pride in our achievements and the impact we have made in the beverage industry

Role Overview

The Telesales/Customer Service Agent will be the company's frontliner for our Contact Center. This is a team player role that is responsible for (1) selling incremental volume for various service channels nationwide (2) execute order capture and ensure seamless processing of order details entered through calls and other platforms, and (3) handle issues affecting order processing.

Key Responsibilities

1. Sales and Volume Generation Role

• Responsible for telesales by selling incremental volume for various service channels nationwide, such as Key Accounts Home Market and Key Accounts On Premise based on a standard call list aligned with Commercial teams and Go To Market according to the established policies and processes to help achieve S&OP targets.

• Increase the mix of SKUs sold (MUST HAVE & Profit packs), offer promo SKUs, and new products to support business strategies and drive partners to achieve volume target via TeleSales

• Follow standard daily sales call routines

• Utilizes tools for telesales to drive sales and generate volume (Pallet/Layer information, Daily Sales Report, Production Schedule, Disposable Stocks, Sales Monitoring, Partner Truckload template)

1. Order Capture and Analysis

• Accomplish reports and recommend action plans related to selling and customer service

• Execute the Business Continuity Plan (e.g. manual processing of field sales) on instances of system issues to ensure no lost sales

1. Support and drive marketing programs

• Execute selling of new product launches and promotions to drive upselling based on the promotional calendar

• Achieve volume targets via TeleSales and support total strategy by increasing the mix of SKUs sold (MUST HAVE) in Telesales calls to Modern Trade accounts

• Check, escalates and monitors issues with new product launches and promotions as encountered in the system

1. Innovation and System Development

• Participates in User-Acceptance Tests (UAT) activities during different stages of development of systems and process innovations / enhancements

• Reports and alerts Contact Center system issues encountered to ensure business continuity

• Monitors system performance and address issues encountered to ensure business continuity

• Utilizes tools and systems to initiate and complete service tickets, handle customer requests, measure productivity and performance, and raises technical concerns immediately encountered to IT for resolution

1. Other tasks that may be assigned by the immediate superior.

Qualifications

• Graduate of any course
• Fresh graduates/Entry level applicants are encouraged to apply
• Good communication skills in English and Tagalog
• Knowledgeable in Computer Software – Microsoft, SAP advantage
• Position based in Bagumbayan, Quezon City
• Willing to work on Holidays

Department
Customer Service - Pagadian

Employee Type
Probationary

Job Description
Now Hiring: Customer Service Agent – Pagadian (PAG) | Join the 1Aviation Team

Are you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Pagadian (PAG). If you thrive in a fast-paced airport environment and enjoy delivering exceptional guest experiences, this opportunity is for you

Job Overview
As a Customer Service Agent, you will be the frontline representative of 1Aviation, attending to passenger needs, resolving inquiries, and ensuring smooth ground operations in accordance with airline and airport policies.

Key Responsibilities

• Represent 1Aviation's Vision, Mission, and Core Values in all passenger interactions.
• Ensure full compliance with aviation safety, security, quality, and customer service standards.
• Handle check-in, boarding, and gate operations according to airline procedures.
• Attend daily pre-flight and post-flight briefings.
• Maintain cleanliness and order at check-in counters and boarding gates.
• Respond to guest inquiries and complaints with empathy and professionalism.
• Assist with disruption management and escalate complex issues when needed.
• Prepare and manage sales and cash reports; ensure safe handling and remittance of collections.
• Provide special handling assistance for VIP, PWD, and elderly passengers.
• Stay onsite post-flight for up to 30 minutes to manage any flight returns.
• Perform additional tasks assigned by the Station Supervisor.

Qualifications

• Must be a bachelor's degree holder, preferably in Hospitality Management, Tourism, or a related field
• Preferably with prior experience in a Customer Service role, ideally in an airport or travel setting
• Service-oriented and committed to delivering high-quality guest experiences
• Strong communication and interpersonal skills
• Ability to stay calm under pressure and solve problems effectively
• Willing to work in a rotating shift schedule, including weekends and holidays

Work Location:

Pagadian, Zamboanga Peninsula – within proximity of the airport

Why Join Us?

• Be part of a fast-growing aviation company with strong values
• Work in a dynamic, people-first environment
• Enjoy career development opportunities and training support
• Make an impact on passenger experience and airport operations

Apply Now

If you're ready to take your career to new heights with 1Aviation, apply today and become a key part of our ground operations team

Experience Range Range (Years)
0 - 5 years

Job posted on

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Responsibilities

• Manage incoming calls from customers.
• Assess customer's needs and guide the customer accordingly.
• Use customer service and critical thinking skills to resolve the customers' issues and ease their concerns.
• Maintain acceptable call lengths while remaining friendly, informative and helpful.
• Maintain productivity and quality standards.
• Demonstrate appropriate sense of urgency for customer responses.
• Escalate customer issues appropriately and correctly.
• Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrate knowledge and use of departmental resources, policies and procedures.
• Reach campaign goals
• All other duties as assigned.

Qualifications

• For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
• For Candidates without Call Center Experience, they must finish at least two years in college
• Willing to work during night shift with shifting schedule
• Responsible for own learning, development and achievement
• Team player with strong integrity
• Resourceful and has strong attention to detail
• Strong command of the English language

MRF 85357

Is This You? Read On

• You have at least 2 years of experience in customer support and a solid background in billing, preferably 2–3 years in a BPO or customer service environment.
• You're highly detailoriented with a sharp eye for accuracy when reviewing billing data and financial transactions. You thrive in fastpaced environments, quickly adapting to new systems and processes.
• You're skilled at spotting discrepancies in billing procedures or customer accounts, and you know how to implement effective solutions.
• Independent, efficient, and reliable, you're confident handling complex billing tasks with minimal supervision while delivering excellent customer experiences.

If this sounds like you, then you're just who we're looking for to join our team

What You'll Be Doing

• Manage and process billing information accurately and efficiently
• Review billing transactions to ensure accuracy and completeness
• Respond to customer inquiries regarding billing and account information
• Investigate and resolve billing discrepancies or issues promptly
• Follow company policies, procedures, and compliance guidelines related to billing

Tech & Tools

Required platform Zendesk

Other tools Billing systems, CRMs, and standard office applications

Ready to join a team that values your problemsolving skills and customercentric mindset?

We can't wait to meet you

Employment type

Full Time

Department

Customer Service

Division

APAC

Location

Philippines/Metro Manila/Makati

Qualifications:

* Fresh graduates are encouraged to apply

* Applicants must be either Bachelor's degree holders or Senior High School graduates

* Must be willing to work onsite

* Must be willing to work a night shift schedule

* Amenable to full-time employment

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php23,000.00 per month

Benefits:

• Health insurance
• Paid training

Work Location: In person