5,143 Passenger Assistance jobs in the Philippines
Travel Support
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Job Description
GDS Supply Chain Services is an established service offering that is setup in collaboration with EY's Supply Chain Services organization which is seeking to utilize the location footprint and skills/capabilities available from our Global Delivery Services (GDS).
The GDS provides enabling services to EY member firms, Service Lines, business support functions and Area/Global entities. These services are provided via the Client Service - Assurance, Advisory, Knowledge, Tax and TAS, and Enablement Services – Supply Chain Services, IT Services, Finance & Accounting Services, Risk Management Services, People Shared Services, Markets Enablement Services, Brand, Marketing and communications.
Supply Chain Services was established as a globalized function in 2010. Its purpose it to drive efficiencies in the way EY member firms select and manage their vendor relationships. This is achieved through a number of channels including creating Supply Chain Services processes which are repeatable, can be leveraged, are transparent as well as are aligned to business strategies and goals.
The role of the Travel Telephony Support, Supply Chain Services, GDS ES will be to act as a first level of point of contact to EY employees for Travel related queries. This individual will follow a defined delivery process and toolsets that ensure a consistent level of service. The individual will have frequent interaction with Travelers, EAs, and internal stakeholders across the globe.
Essential Functions of the Job:
The main duties and responsibilities of this role include collaborating within a team setting to provide support to EY personnel, encompassing but not limited to:
► Responding to incoming calls from EY travellers.
► Determining travellers needs, conducting thorough research on issues, addressing inquiries, resolving problems, and offering solutions within the defined service scope.
► Adhering to established call management procedures and protocols.
► Complying with standard communication practices, from greeting and paraphrasing to identifying issues/queries and providing suitable resolutions/answers.
► Juggling multiple tasks such as handling calls, engaging in chat, and managing email communications.
► Acclimating to EY-specific technologies, policies, and regional/country-specific procedures.
► Upholding excellent telephone manners.
► Ensuring high levels of traveller satisfaction through effective interaction.
► Achieving personal objectives and contributing to team goals.
► Documenting interactions with travellers.
► Performing various tasks like retrieving information from internal sites, data entry, and generating reports.
► Updating request logs and work tracking systems.
► Proposing ideas for process enhancements based on personal insights, alternative solutions, and industry experience.
► Redirecting queries beyond the scope of services to the appropriate Travel Management Companies.
► Escalating unresolved or unanswerable queries/requests to the supervisor.
► Recording traveller complaints and feedback.
► Reinforcing traveller confidence by delivering a satisfactory experience.
► Encouraging travellers who booked hotels directly or through local offices to switch their bookings to EY's Travel Management Companies.
► Managing designated email inboxes and addressing queries within the support scope.
► Researching online to verify the competitiveness of EY's negotiated hotel rates.
► Reviewing airfare quotes from Travel Management Companies for competitiveness against external or airline website rates.
► Reminding employees to update their profiles on the Travel request tool.
► Enrolling eligible US employees in the Frequent Flier program and removing those who are ineligible.
► Distributing communications to New Hires with helpful links and information related to Travel.
► Processing airline status match requests from travellers by either directing them to self-service options or coordinating with airline companies.
► Manually updating the ISOS tool with missing traveller itineraries.
► Manually inputting event and budget details into Cvent when data is absent.
► Undertaking miscellaneous tasks such as information retrieval from internal sites, data entry, and report generation.
► Maintaining request and process tracking logs in MS Excel.
► Participating in projects as a team member, focusing on initiatives and process improvements.
► Collaborating with internal stakeholders globally on various assigned projects.
Knowledge and Skills Requirements:
► Proficient in both oral and written English, demonstrating exceptional communication capabilities.
► Demonstrated excellence in customer service with a proven track record.
► Proactive and self-motivated, capable of operating independently with minimal oversight.
► Skilled in earning customer trust and fostering cooperative relationships.
► Strong interpersonal abilities, adept at engaging with diverse individuals.
► Collaborative team player with a positive impact in group settings.
► Competent in contributing effectively to virtual teams across various locations.
► In-depth understanding of the travel sector within a global context.
► Open and adaptable to working within multicultural and varied environments, with a keen sensitivity to cultural variances.
► Capable of managing multiple tasks simultaneously, with excellent prioritization, organization, and time management skills.
► Experienced with online travel platforms across different countries, possessing substantial industry knowledge.
► Advanced proficiency in the use of Microsoft Office suite, particularly MS Excel and MS Outlook.
► Team-oriented with a record of contributing positively to team dynamics.
► Effective in virtual team collaboration, maintaining productivity and communication remotely.
► Outstanding customer service skills, with a history of exceeding service expectations.
Job Requirements:
Education:
► Any graduate or above, preferably from Travel related discipline
Experience:
► years of experience working in an international call centre handling calls
► Must have good experience on Customer Relationship Management tools and data capturing
► Experience in Travel Industry is an added advantage
► Experience working in a team environment interacting with multi-national customers
► Must have good experience on Customer Relationship Management tools and data capturing
► Must have good experience in using MS Excel and MS Outlook
Other Requirements:
► Prepared to engage in rotational 24x5 shift patterns, providing coverage across Australian, UK, and US time zones.
Note:
This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.
Travel Support Specialist
Posted today
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Job Description
This is a remote position.
About Us
We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people's assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.
Who are we?
We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.
Our team includes people who have built:
● Financial products (Square/CashApp, the earliest CapitalOne credit cards)
● Consumer products , Xbox)
● Mathematics & science infrastructure (computational research at NASA's JPL) We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people's lives. We're looking for detail-oriented, driven, and empathetic customer experience specialists who want to work with intelligent, motivated, intense, and interesting people to provide credit card travel support.
Cultural Values:
Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
Minimalist - we are Spartan in our design, in our code, and even in our processes.
Speed of execution - we move fast & value decisiveness. We think speed drives quality.
Responsibilities
● Working with customers to meet their travel needs, including redirecting them to our travel partner.
● Responding to customer queries in a timely & effective manner using ZenDesk, Amazon Connect.
● Working with customers to resolve issues related to their existing travel bookings.
● Dealing with escalated customers, providing de-escalation pathways, ensuring issues are fixed.
Requirements
● Experience with travel booking with credit card companies, such as American Express preferred
● At least 5 years (and above) of customer service experience with US mortgage and credit card accounts at companies such as American Express, Capital 1, Chase or Expedia
● Fluency, clarity, and good diction in English.
● Excellent written and verbal communication skills to interact effectively with customers to understand their needs
● Ability to analyze customer issues, identify the root cause, and offer effective solutions.
● Proficiency, speed, and accuracy in written communication.
● Great organizational skills & time management abilities
● Experience using customer and management tools such as ZenDesk, Asana, Amazon Connect.
● Experience using Google Sheets/MS Excel
● Detail-Oriented - we're a financial services company, so being correct about the details matters.
● Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services
● Flexibility to work US Pacific time 7 AM to 7 PM (with a 1-hour break time in between)
● Must be based in the Philippines
***Due to the volume of applications we receive, only qualified candidates will be contacted.
***Pay is commensurate to experience
Job Level: L1 or L2
Travel Support Representative
Posted today
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Join the fast-paced and dynamic team as a Travel Support Representative (CSR). In this full-time role based in Taguig City, Metro Manila, you will play a crucial part in providing exceptional customer service and administrative support to our valued clients. As a Travel Support Representative, you will be responsible for handling travel-related inquiries, booking arrangements, and ensuring a seamless experience for our customers.
What you'll be doing
- Respond promptly to customer inquiries regarding travel plans, reservations, and modifications
- Research, compare, and book travel arrangements including flights, hotels, and ground transportation
- Provide accurate information about travel policies, procedures, and available services
- Maintain detailed records of all customer interactions and travel bookings
- Assist with the preparation of travel-related documentation and reports
- Collaborate with internal teams to resolve any travel-related issues or concerns
- Continuously enhance your knowledge of travel industry trends, regulations, and best practices
What we're looking for
- HS/SHS GRAD + at least 6 months travel experience
- Strong communication and interpersonal skills with the ability to provide exceptional customer service
- Excellent problem-solving and decision-making skills to handle complex travel-related inquiries
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Flexibility to work in shifts, including weekends and holidays, as required
- Knowledge of travel industry regulations, policies, and best practices is preferred
Apply now for this exciting opportunity to join our team as a Travel Support Representative (CSR).
Travel Support Agent
Posted today
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One-day hiring process Earn up to 25k monthly We are looking for Travel Representative as prior in our Metro sites This is for urgent hiring, submit your application now
Responsibilties
- Answer inquiries from clients about travel products and services
- Assist clients with booking travel arrangements and ensure the accuracy of booking details and itinerary
- Provide advice and recommendations on travel destinations and activities
- Handle customer complaints and resolve issues related to travel bookings
- Achieve performance targets related to customer satisfaction and sales conversion
Qualifications:
- High school diploma or equivalent required
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and understand their needs
- Strong problem-solving and decision-making skills, with the ability to handle complex customer inquiries and complaints
- Knowledge of travel products and destinations, including flight routes, hotel chains, and rental car companies
- Familiarity with travel booking systems, such as Amadeus, Sabre, or Galileo, is a plus
- Ability to work in a fast-paced and dynamic environment, and adapt to changing customer needs and priorities
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE
Give us a ring, and let's talk about how we can help you. Apply today
Job Type: Full-time
Pay: Up to Php25,000.00 per month
Benefits:
- Additional leave
- Free parking
- On-site parking
- Paid training
- Pay raise
Work Location: In person
Travel Support Specialist
Posted 4 days ago
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Turn your passion for helping people into a rewarding career. As a Travel Support Specialist, you’ll assist customers with their bookings, inquiries, and travel-related concerns through voice and chat. Whether it’s guiding them on reservations or solving simple issues, you’ll make every customer’s journey smoother and stress-free. With a salary package ranging from PHP 17,000 to PHP 20,000 and a 100% onsite setup starting October 27, this role is open to fresh graduates and those with customer service experience. Grow your career while being part of an exciting travel industry account.
Online Travel Support Representative
Posted today
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Job Description
Qualifications
- Fluent in English with strong communication and problem-solving skills
- Experience in travel services, BPO, or customer support
- Familiarity with GDS/booking platforms is an advantage
- Bachelor's degree in Tourism, Hospitality, or related field preferred
Job Type: Full-time
Pay: Php20, Php25,000.00 per month
Benefits:
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
Online Travel Support Representative
Posted today
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Job Description
Qualifications
- Fluent in English with strong communication and problem-solving skills
- Experience in travel services, BPO, or customer support
- Familiarity with GDS/booking platforms is an advantage
- Bachelor's degree in Tourism, Hospitality, or related field preferred
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Travel Support Specialist - Airline Account (Pasay)
Posted 4 days ago
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Job Description
Assist customers with airline bookings, flight changes, cancellations, and special requests.
Utilize Global Distribution Systems (GDS) to process reservations and issue tickets.
Provide accurate information regarding flight schedules, fares, policies, and travel guidelines.
Handle customer concerns with professionalism and efficiency.
Meet performance targets on quality, productivity, and customer satisfaction.
Ensure compliance with airline policies and standard procedures.
Job Qualifications:
At least High School Graduate (college level/graduate preferred).
Minimum of 1 year international voice BPO experience handling GDS platforms (Amadeus, Sabre, Galileo, Worldspan, Apollo, Farelogix).
Strong English communication and interpersonal skills.
Good problem-solving and multitasking ability.
Willing to work onsite in Pasay with a shifting schedule.
Start Asap - Non-Voice - Voice - No Experience - Travel Support
Posted 4 days ago
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Job Description
Competitive Salary
Opportunity for rapid career growth for Top Performers
HMO with 2 free beneficiaries on Day One
Shift Schedule (Day shift/Mid shift/Night shift)
Pioneer, Non-voice, and Easy Accounts Available
Free Coffee and Biscuits in the office
Retirement/Life Insurance for Qualified Staff
Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
Job Responsibilities:
Follow standard operations and procedures.
Recognize and escalate priority problems in accordance with Client standards.
Ensure one call resolution prioritizing customer satisfaction.
Perform basic troubleshooting when necessary.
Qualifications:
With or without BPO Experience
At least High School Graduate (Old curriculum) / ALS Graduate
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Open for IT shs grads/Travel Support Specialist/Dayshift
Posted 4 days ago
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Job Description
Competitive Salary
13th Month Pay
HMO with 3 free Beneficiaries on Day One
20% ND Maternity/Paternity Leave
Opportunity for rapid career growth for Top Performers
Retirement/Life Insurance for Qualified Staff
Work-life Balance Processes and Programs
Job Responsibilities:
Answers phone calls and provides important information/ assistance to clients
Checks mail, fax, and internet mail to provide customer assistance
Communicates with customers on the phone or using written correspondence to take care of concerns
Answer participant uestions, , as well as talk to participants to achieve a full understanding of what critical information is being asked.
What are we looking for?
Open to candidates who completed college no experience reuired
Open to High School and Senior High School Graduates with BPO experience
Excellent to above-average English communication skills
BPO experience is a plus but not necessary
Can do onsite work
Within 25km to 35 km
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! APPLY NOW!