5,927 Passenger Assistance jobs in the Philippines

GDS Supply Chain Services is an established service offering that is setup in collaboration with EY's Supply Chain Services organization which is seeking to utilize the location footprint and skills/capabilities available from our Global Delivery Services (GDS).

The GDS provides enabling services to EY member firms, Service Lines, business support functions and Area/Global entities. These services are provided via the Client Service - Assurance, Advisory, Knowledge, Tax and TAS, and Enablement Services – Supply Chain Services, IT Services, Finance & Accounting Services, Risk Management Services, People Shared Services, Markets Enablement Services, Brand, Marketing and communications.

Supply Chain Services was established as a globalized function in 2010. Its purpose it to drive efficiencies in the way EY member firms select and manage their vendor relationships. This is achieved through a number of channels including creating Supply Chain Services processes which are repeatable, can be leveraged, are transparent as well as are aligned to business strategies and goals.

The role of the Travel Telephony Support, Supply Chain Services, GDS ES will be to act as a first level of point of contact to EY employees for Travel related queries. This individual will follow a defined delivery process and toolsets that ensure a consistent level of service. The individual will have frequent interaction with Travelers, EAs, and internal stakeholders across the globe.

Essential Functions of the Job:

The main duties and responsibilities of this role include collaborating within a team setting to provide support to EY personnel, encompassing but not limited to:

►    Responding to incoming calls from EY travellers.

►    Determining travellers needs, conducting thorough research on issues, addressing inquiries, resolving problems, and offering solutions within the defined service scope.

►    Adhering to established call management procedures and protocols.

►    Complying with standard communication practices, from greeting and paraphrasing to identifying issues/queries and providing suitable resolutions/answers.

►    Juggling multiple tasks such as handling calls, engaging in chat, and managing email communications.

►    Acclimating to EY-specific technologies, policies, and regional/country-specific procedures.

►    Upholding excellent telephone manners.

►    Ensuring high levels of traveller satisfaction through effective interaction.

►    Achieving personal objectives and contributing to team goals.

►    Documenting interactions with travellers.

►    Performing various tasks like retrieving information from internal sites, data entry, and generating reports.

►    Updating request logs and work tracking systems.

►    Proposing ideas for process enhancements based on personal insights, alternative solutions, and industry experience.

►    Redirecting queries beyond the scope of services to the appropriate Travel Management Companies.

►    Escalating unresolved or unanswerable queries/requests to the supervisor.

►    Recording traveller complaints and feedback.

►    Reinforcing traveller confidence by delivering a satisfactory experience.

►    Encouraging travellers who booked hotels directly or through local offices to switch their bookings to EY's Travel Management Companies.

►    Managing designated email inboxes and addressing queries within the support scope.

►    Researching online to verify the competitiveness of EY's negotiated hotel rates.

►    Reviewing airfare quotes from Travel Management Companies for competitiveness against external or airline website rates.

►    Reminding employees to update their profiles on the Travel request tool.

►    Enrolling eligible US employees in the Frequent Flier program and removing those who are ineligible.

►    Distributing communications to New Hires with helpful links and information related to Travel.

►    Processing airline status match requests from travellers by either directing them to self-service options or coordinating with airline companies.

►    Manually updating the ISOS tool with missing traveller itineraries.

►    Manually inputting event and budget details into Cvent when data is absent.

►    Undertaking miscellaneous tasks such as information retrieval from internal sites, data entry, and report generation.

►    Maintaining request and process tracking logs in MS Excel.

►    Participating in projects as a team member, focusing on initiatives and process improvements.

►    Collaborating with internal stakeholders globally on various assigned projects.

Knowledge and Skills Requirements:

►    Proficient in both oral and written English, demonstrating exceptional communication capabilities.

►    Demonstrated excellence in customer service with a proven track record.

►    Proactive and self-motivated, capable of operating independently with minimal oversight.

►    Skilled in earning customer trust and fostering cooperative relationships.

►    Strong interpersonal abilities, adept at engaging with diverse individuals.

►    Collaborative team player with a positive impact in group settings.

►    Competent in contributing effectively to virtual teams across various locations.

►    In-depth understanding of the travel sector within a global context.

►    Open and adaptable to working within multicultural and varied environments, with a keen sensitivity to cultural variances.

►    Capable of managing multiple tasks simultaneously, with excellent prioritization, organization, and time management skills.

►    Experienced with online travel platforms across different countries, possessing substantial industry knowledge.

►    Advanced proficiency in the use of Microsoft Office suite, particularly MS Excel and MS Outlook.

►    Team-oriented with a record of contributing positively to team dynamics.

►    Effective in virtual team collaboration, maintaining productivity and communication remotely.

►    Outstanding customer service skills, with a history of exceeding service expectations.

Job Requirements:

Education:

►    Any graduate or above, preferably from Travel related discipline

Experience:

► years of experience working in an international call centre handling calls

►    Must have good experience on Customer Relationship Management tools and data capturing

►    Experience in Travel Industry is an added advantage

►    Experience working in a team environment interacting with multi-national customers

►    Must have good experience on Customer Relationship Management tools and data capturing

►    Must have good experience in using MS Excel and MS Outlook

Other Requirements:

►    Prepared to engage in rotational 24x5 shift patterns, providing coverage across Australian, UK, and US time zones.

Note: 

This job description is intended as a guide to reflect the principal functions of the job.  However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager.  Further, the job description is subject to change at the discretion of management.

Join the fast-paced and dynamic team as a Travel Support Representative (CSR). In this full-time role based in Taguig City, Metro Manila, you will play a crucial part in providing exceptional customer service and administrative support to our valued clients. As a Travel Support Representative, you will be responsible for handling travel-related inquiries, booking arrangements, and ensuring a seamless experience for our customers.

What you'll be doing

1. Respond promptly to customer inquiries regarding travel plans, reservations, and modifications
2. Research, compare, and book travel arrangements including flights, hotels, and ground transportation
3. Provide accurate information about travel policies, procedures, and available services
4. Maintain detailed records of all customer interactions and travel bookings
5. Assist with the preparation of travel-related documentation and reports
6. Collaborate with internal teams to resolve any travel-related issues or concerns
7. Continuously enhance your knowledge of travel industry trends, regulations, and best practices

What we're looking for

1. HS/SHS GRAD + at least 6 months travel experience
2. Strong communication and interpersonal skills with the ability to provide exceptional customer service
3. Excellent problem-solving and decision-making skills to handle complex travel-related inquiries
4. Ability to work in a fast-paced environment and manage multiple tasks simultaneously
5. Flexibility to work in shifts, including weekends and holidays, as required
6. Knowledge of travel industry regulations, policies, and best practices is preferred

Apply now for this exciting opportunity to join our team as a Travel Support Representative (CSR).

One-day hiring process Earn up to 25k monthly We are looking for Travel Representative as prior in our Metro sites This is for urgent hiring, submit your application now

Responsibilties

• Answer inquiries from clients about travel products and services
• Assist clients with booking travel arrangements and ensure the accuracy of booking details and itinerary
• Provide advice and recommendations on travel destinations and activities
• Handle customer complaints and resolve issues related to travel bookings
• Achieve performance targets related to customer satisfaction and sales conversion

Qualifications:

• High school diploma or equivalent required
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and understand their needs
• Strong problem-solving and decision-making skills, with the ability to handle complex customer inquiries and complaints
• Knowledge of travel products and destinations, including flight routes, hotel chains, and rental car companies
• Familiarity with travel booking systems, such as Amadeus, Sabre, or Galileo, is a plus
• Ability to work in a fast-paced and dynamic environment, and adapt to changing customer needs and priorities

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply today

Job Type: Full-time

Pay: Up to Php25,000.00 per month

Benefits:

• Additional leave
• Free parking
• On-site parking
• Paid training
• Pay raise

Work Location: In person

Responsibilities:

• Manage inbound/outbound calls and emails for flight and hotel reservations.
• Process rebookings, cancellations, and itinerary updates using SABRE GDS.
• Provide accurate and timely solutions to customer concerns.
• Maintain excellent customer satisfaction scores.
• Work closely with team members to meet account metrics.

About Us

Our business is a boutique Sydney-based agency creating personalized, high-touch travel experiences for clients who expect the best. With our business growing, we're expanding our Cebu team to support our consultants in Australia and deliver seamless service.

The Role

Are you an organized, detail-driven admin professional who thrives on keeping things running smoothly? We're looking for a Travel Support Administrator to manage bookings, support our team, and help deliver exceptional experiences to our clients. If you have a strong admin background, love structured workflows, and are keen to learn the travel industry, we want to hear from you

What You'll Do

• Manage and update client bookings, itineraries, and details using our systems (Resworld, Travefy/Axus, Galileo, supplier portals).
• Coordinate with clients and suppliers for bookings, confirmations, special requests, and documentation.
• Organize emails, calendars, and digital files to keep our team on track.
• Support with quotes, invoicing, payment processing, and basic research or data entry.
• Help improve workflows by maintaining checklists and process documents.

Who We're Looking For

• 2+ years' experience in administration, office support, or a similar role (travel experience is a plus, but not required).
• Excellent organizational skills and attention to detail.
• Comfortable learning new tech and business systems.
• Strong written and spoken English.
• Proactive, reliable, and able to work independently.
• Bonus: Experience in travel operations, multi-supplier bookings, or supporting Australian clients.

Why Join Us?

• Friendly, supportive team that values your ideas and contributions.
• Hands-on experience with industry-leading tech.
• Real opportunities for career growth as we expand.
• Make a direct impact on client experiences.

How to Apply

• Send your resume and a short note about your admin experience. If you've worked in travel or used platforms like Resworld, Travefy, or Galileo, let us know - but if you're a fast learner, we'll provide training
• If you love keeping things organized and want to be part of a team that delivers unforgettable journeys, apply now

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

• Health insurance
• Paid training

Work Location: In person

Qualifications

• Fluent in English with strong communication and problem-solving skills
• Experience in travel services, BPO, or customer support
• Familiarity with GDS/booking platforms is an advantage
• Bachelor's degree in Tourism, Hospitality, or related field preferred

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Qualifications

• Fluent in English with strong communication and problem-solving skills
• Experience in travel services, BPO, or customer support
• Familiarity with GDS/booking platforms is an advantage
• Bachelor's degree in Tourism, Hospitality, or related field preferred

Join our team as an onsite CSR Travel Support Agent, assisting customers with bookings, travel inquiries, and itinerary changes. The role requires strong communication skills, attention to detail, and a customer-focused attitude to ensure smooth and efficient travel support service.