872 Package Delivery jobs in the Philippines
Ecommerce/Delivery Service Officer
Posted today
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Job Description
Qualification / Skills
• College graduate.
• Considerable working knowledge in PowerPoint or Google Slides.
• Good communication skills, with confidence and ability to engage customers.
• Tech-savvy, proficient in use of modern technology, specifically computers, apps, mobile devices.
• Ability to use communication tools such as Viber, Messenger, Email, etc.
• Knowledge in use of ecommerce and food-delivery platforms (Food Panda, Grab Food, etc.)
Responsibilities
• Ensure effective and efficient delivery operations of stores by conducting trainings, preparing, reviewing and managing processes.
• Create and develop training calendar, and conduct on-boarding training for new stores, and refresher training for existing stores.
• Audit and assess store processes by scheduling, store visits.
• Come up with analysis, insights and recommendations on improvement of store delivery processes.
• Implement programs and store promotions for delivery channels and aggregators.
• Manage issues and concerns with aggregators, and coordinates with other departments in ensuring proper and immediate resolution.
• Coordinate with other departments, agencies and/or third-party affiliates in relation to GDS website and aggregator issues and concerns.
Shipping delivery Service - Logistics account
Posted 4 days ago
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Job Description
Responsibilities:
• Assist customers with shipping, delivery, and tracking inquiries
• Resolve issues related to delayed or lost shipments
• Provide accurate information about shipping services and fees
• Update customer information and maintain accurate records
• Ensure a smooth and positive experience for every customer
Qualifications:
• High school diploma or equivalent
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment
Interested? Submit your application now and start your career with us!
Shipping and Delivery Service - Logistics Account
Posted 4 days ago
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Job Description
Responsibilities:
• Assist customers with shipping, delivery, and tracking inquiries via phone calls.
• Resolve issues related to delayed or lost shipments
• Provide accurate information about shipping services and fees
• Update customer information and maintain accurate records
• Ensure a smooth and positive experience for every customer
Qualifications:
• High school diploma or equivalent
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
Customer Service Representative - Ride Hailing & Delivery Service
Posted 2 days ago
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Job Description
Start Date: October 27 & 29, 2025
Salary Offer: ₱20,000 – ₱28,000
Educational Attainment: Completed at least 2 years in College or Higher
Experience Level: With at least 12 Months or Up BPO Experience
Special Perk: 2-way free Grab transportation (!2 Months and Up BPO Experience)
Responsibilities:
-Handle customer inquiries related to ride-hailing and delivery services.
-Provide assistance in booking, delivery updates, and issue resolution.
-Ensure customer satisfaction by delivering prompt and accurate information.
-Collaborate with internal teams to escalate and resolve complex concerns.
Perks & Benefits:
-Competitive salary and performance incentives
-Free 2-way Grab transportation (12 Months BPO Exp.)
-HMO coverage from Day 1 (with dependent eligibility)
-Paid training and career advancement opportunities
-Fun and engaging workplace culture
How to Apply:
Online Food Delivery Service Support - Easy account
Posted 4 days ago
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Job Description
Responsibilities:
• Assist customers with placing, modifying, or canceling food delivery orders
• Handle inquiries about menu items, pricing, and restaurant availability
• Resolve issues related to delayed, missing, or incorrect orders
• Coordinate with restaurants and delivery partners to ensure timely service
• Meet targets for call resolution, customer satisfaction, and response time
Qualifications:
• High school diploma or equivalent
• Clear and friendly communication skills
• Basic knowledge of food delivery processes and customer service best practices
• Computer literate with experience using order management systems
• Ability to handle high-volume inquiries in a fast-paced environment
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
Online Food Delivery Service Support - Easy account
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
• Assist customers with placing, modifying, or canceling food delivery orders
• Handle inquiries about menu items, pricing, and restaurant availability
• Resolve issues related to delayed, missing, or incorrect orders
• Coordinate with restaurants and delivery partners to ensure timely service
• Meet targets for call resolution, customer satisfaction, and response time
Qualifications:
• High school diploma or equivalent
• Clear and friendly communication skills
• Basic knowledge of food delivery processes and customer service best practices
• Computer literate with experience using order management systems
• Ability to handle high-volume inquiries in a fast-paced environment
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
Online Food Delivery Service Support - Easy account
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
• Assist customers with placing, modifying, or canceling food delivery orders
• Handle inquiries about menu items, pricing, and restaurant availability
• Resolve issues related to delayed, missing, or incorrect orders
• Coordinate with restaurants and delivery partners to ensure timely service
• Meet targets for call resolution, customer satisfaction, and response time
Qualifications:
• High school diploma or equivalent
• Clear and friendly communication skills
• Basic knowledge of food delivery processes and customer service best practices
• Computer literate with experience using order management systems
• Ability to handle high-volume inquiries in a fast-paced environment
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
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Service Delivery
Posted today
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OVERVIEW
The Service Delivery role at Octal Philippines Inc. is crucial in ensuring that our IT services are delivered to clients and internal stakeholders seamlessly and efficiently. The primary focus is to maintain high-quality service and operational excellence throughout the IT service lifecycle.
KEY RESPONSIBILITIES:
· Operations Management:
· Oversee day-to-day IT Helpdesk operations.
· Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
· Team Leadership:
· Lead, coach, and develop Helpdesk team members.
· Foster a collaborative and high-performance work environment.
· Client & Escalation Handling:
· Manage client communications and handle escalations effectively.
· Ensure timely resolution of issues and maintain client satisfaction.
· Compliance & Standards:
· Ensure alignment with ITIL best practices.
· Maintain compliance with the Philippine Data Privacy Act.
· Resource & Budget Oversight:
· Monitor and manage budgets, staffing resources, and vendor contracts.
· Process Improvement:
· Identify and implement process enhancements to improve service delivery and operational efficiency.
· Other Duties:
· Perform additional tasks and responsibilities as assigned from time to time.
Requirements· Bachelor's degree in IT, Computer Science, or related field.
· –7 years IT service delivery/helpdesk experience (2+ years in management)
· IT Knowledge & Tools:
· Strong understanding of ITIL (Information Technology Infrastructure Library) framework.
· Proficient in using ticketing systems such as:
· ServiceNow
· Zendesk
· Other similar platforms
· Core Competencies:
· Excellent leadership and team management skills.
· Strong communication and interpersonal abilities.
· Effective problem-solving and decision-making capabilities.
· Industry Experience:
· Preferably with experience in:
· BPO (Business Process Outsourcing)
· Shared Services
· Corporate IT environments
Benefits- Standard Statutory Benefits
Service Delivery
Posted today
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Job Description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
The Digital Operations Supervisor oversees the daily operations of Globe's digital platforms, ensuring incidents are resolved promptly, SLAs are met, and customer experience is protected. The role supports the Digital Operations Manager by leading frontline execution, monitoring system health, and guiding the team to maintain reliable performance.
Duties And Responsibilities
- Monitor digital platforms to ensure system availability, performance, and stability.
- Lead frontline response during incidents, coordinating with IT, vendors, and business teams for quick resolution.
- Ensure incidents and service requests are logged, tracked, and resolved within SLA.
- Prepare and update daily/weekly operational reports on performance, outages, and recovery actions.
- Escalate critical issues to the Digital Operations Manager and provide timely updates to stakeholders.
- Support root cause analysis (RCA) documentation and implement preventive measures.
- Coach and guide operations analysts/agents on standard processes and incident handling.
- Execute the operational playbook and enforce compliance with operational standards.
- Leads customer recovery for affected customers
KPIs
- NPS
- Revenue
- Channel stability
Top 3-5 Deliverables
- Ensure customers are guided and supported during incidents and recoveries.
- Safeguard customer experience by minimizing downtime and service disruptions.
- Incidents resolved within SLA and escalated appropriately.
- Accurate and timely reporting of system performance and issues.
Hiring Requirements
*Work Experience *
- At least two years of full-time work experience (or 2-year Master's degree as equivalent)
- Experience in crafting, delivery, or reviewing learning programs is a plus
*Level of Knowledge *
- 4–6 years of experience in IT/digital operations or service management.
- Knowledge of incident and service management processes (ITIL preferred).
- Familiarity with monitoring and reporting tools (e.g., Grafana, Splunk).
- Experience coordinating across multiple teams (business, IT, vendors).
- Exposure to Globe systems and digital platforms (preferred).
Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Service Delivery
Posted today
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Job Description
We are a profitable, rapidly scaling local company seeking a seasoned operator to transform fast growth into predictable, "clockwork" execution.
This is not a bureaucratic role. It's a mandate to create order in a high-growth environment where speed is constant and your success directly enables the company's next phase of scale.
Who We Need
- Thrives on turning complexity into clarity, especially when connecting silos across Operations, Logistics, and Service Delivery.
- Has the courage to speak up when operational reality doesn't match the plan.
- Knows how to hold teams accountable without relying on red tape.
- Is ready to move up or break out of a crowded space. You may be a Senior Lead or Team Manager in a large BPO or tech firm.
What We Offer
- High Impact Mandate: Direct access to leadership with the authority to design foundational processes that will carry the company through its next stage of growth.
- Designed for builders who value impact and ownership over corporate perks.
- Compensation: ₱50,000 – ₱70,000 Gross Monthly.
This role isn't for everyone. If you're looking for comfort, predictability, or corporate polish, swipe, else, apply.