872 Package Delivery jobs in the Philippines

OVERVIEW

The Service Delivery role at Octal Philippines Inc. is crucial in ensuring that our IT services are delivered to clients and internal stakeholders seamlessly and efficiently. The primary focus is to maintain high-quality service and operational excellence throughout the IT service lifecycle.

KEY RESPONSIBILITIES:

· Operations Management:

· Oversee day-to-day IT Helpdesk operations.

· Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

· Team Leadership:

· Lead, coach, and develop Helpdesk team members.

· Foster a collaborative and high-performance work environment.

· Client & Escalation Handling:

· Manage client communications and handle escalations effectively.

· Ensure timely resolution of issues and maintain client satisfaction.

· Compliance & Standards:

· Ensure alignment with ITIL best practices.

· Maintain compliance with the Philippine Data Privacy Act.

· Resource & Budget Oversight:

· Monitor and manage budgets, staffing resources, and vendor contracts.

· Process Improvement:

· Identify and implement process enhancements to improve service delivery and operational efficiency.

· Other Duties:

· Perform additional tasks and responsibilities as assigned from time to time.

· Bachelor's degree in IT, Computer Science, or related field.

· –7 years IT service delivery/helpdesk experience (2+ years in management)

· IT Knowledge & Tools:

· Strong understanding of ITIL (Information Technology Infrastructure Library) framework.

· Proficient in using ticketing systems such as:

· ServiceNow

· Zendesk

· Other similar platforms

· Core Competencies:

· Excellent leadership and team management skills.

· Strong communication and interpersonal abilities.

· Effective problem-solving and decision-making capabilities.

· Industry Experience:

· Preferably with experience in:

· BPO (Business Process Outsourcing)

· Shared Services

· Corporate IT environments

• Standard Statutory Benefits

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
The Digital Operations Supervisor oversees the daily operations of Globe's digital platforms, ensuring incidents are resolved promptly, SLAs are met, and customer experience is protected. The role supports the Digital Operations Manager by leading frontline execution, monitoring system health, and guiding the team to maintain reliable performance.

Duties And Responsibilities

• Monitor digital platforms to ensure system availability, performance, and stability.
• Lead frontline response during incidents, coordinating with IT, vendors, and business teams for quick resolution.
• Ensure incidents and service requests are logged, tracked, and resolved within SLA.
• Prepare and update daily/weekly operational reports on performance, outages, and recovery actions.
• Escalate critical issues to the Digital Operations Manager and provide timely updates to stakeholders.
• Support root cause analysis (RCA) documentation and implement preventive measures.
• Coach and guide operations analysts/agents on standard processes and incident handling.
• Execute the operational playbook and enforce compliance with operational standards.
• Leads customer recovery for affected customers

KPIs

• NPS
• Revenue
• Channel stability

Top 3-5 Deliverables

• Ensure customers are guided and supported during incidents and recoveries.
• Safeguard customer experience by minimizing downtime and service disruptions.
• Incidents resolved within SLA and escalated appropriately.
• Accurate and timely reporting of system performance and issues.

Hiring Requirements
*Work Experience *

• At least two years of full-time work experience (or 2-year Master's degree as equivalent)
• Experience in crafting, delivery, or reviewing learning programs is a plus

*Level of Knowledge *

• 4–6 years of experience in IT/digital operations or service management.
• Knowledge of incident and service management processes (ITIL preferred).
• Familiarity with monitoring and reporting tools (e.g., Grafana, Splunk).
• Experience coordinating across multiple teams (business, IT, vendors).
• Exposure to Globe systems and digital platforms (preferred).

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

We are a profitable, rapidly scaling local company seeking a seasoned operator to transform fast growth into predictable, "clockwork" execution.

This is not a bureaucratic role. It's a mandate to create order in a high-growth environment where speed is constant and your success directly enables the company's next phase of scale.

Who We Need

• Thrives on turning complexity into clarity, especially when connecting silos across Operations, Logistics, and Service Delivery.
• Has the courage to speak up when operational reality doesn't match the plan.
• Knows how to hold teams accountable without relying on red tape.
• Is ready to move up or break out of a crowded space. You may be a Senior Lead or Team Manager in a large BPO or tech firm.

What We Offer

• High Impact Mandate: Direct access to leadership with the authority to design foundational processes that will carry the company through its next stage of growth.
• Designed for builders who value impact and ownership over corporate perks.
• Compensation: ₱50,000 – ₱70,000 Gross Monthly.

This role isn't for everyone. If you're looking for comfort, predictability, or corporate polish, swipe, else, apply.