23 Organizational Change jobs in the Philippines

**PURPOSE**:
The Business Transformation Specialist will have an unparalleled opportunity to deliver against a portfolio of cross-functional strategic programs and transformation projects, coupled with exposure to key stakeholders and senior leaders, and the opportunity to effect positive change within a pioneering and rapidly growing ICT/Telecommunication institution. Our Enterprise Business Transformation Specialist are thought-leading catalysts and strategists who will work and get involved with various small to large-scale transformation initiatives and programs. S/he will work alongside other talented individuals who are equally passionate about driving relevant innovation/transformation across the organization and are given the opportunity to both demonstrate and grow their skillsets across a wide set of competencies by contributing to the company’s mission, objectives, and deliverables. S/he will be able to promote new ideas and approaches to drive transformation initiatives across the enterprise, and influence and guide how the enterprise will work and collaborate more efficiently.

**QUALIFICATIONS**:

- With at least 3 years of solid experience as Enterprise Business Transformation Specialist or any equivalent discipline in a supervisory capacity.
- With experience in transforming teams through technology, organization, culture, process, and overall innovation management.
- Familiarity and/or exposure with Digital-Business Transformation Frameworks/BoK & Enabling Tools: BPMN/BPR/RPA, Business Analysis BoK, Problem-Solutioning Methodologies, Enterprise Business Architecture, Digital Practitioner BoK, Organizational Change/Lead Management, Innovation/Customer/Product Lifecycle, Digital Transformation.
- Familiarity on industry standards (e.g., TM Forum eTOM, SID, TAM) and key industry solutions and technologies (e.g., Digital Platforms, BSS, OSS, ERP, Provisioning Tools, NMS, Wired Broadband Network Infrastructure, Fiber Technology).
- With working knowledge and understanding of the Philippine ICT/Telecommunication industry and competition.
- With experience and understanding of operations across multiple functions of the ICT/Telecommunication business (e.g., digital customer life, ordering, fulfillment, billing, customer experience/care/service, assurance, marketing, sales, etc.)
- With experience and understanding of planning and leading key activities across the solution delivery lifecycle (e.g., business and user requirements storyline definition, process design blueprint, implementation/commissioning, business/technical and launch readiness).
- With experience in administering/supporting related tasks for small to large-scale transformation initiatives (definition, design, implementation) with a focus on delivering operating model enhancements (people, process, technology).
- With proven ability to deliver business results (own and cross-functional efforts) and readiness across multiple transformation initiatives.
- With ability to communicate complex information and ideas effectively and confidently to all levels.
- With ability to understand, manage, and influence stakeholder expectations and needs.
- Demonstrated cross-functional orchestration and collaboration skills for holistic alignment.
- Proficient oral, presentation, and written communication skills (well-synthesized reports and presentation decks in various formats such as.doc,.xls,.ppt, etc.)
- With resilient spirit to work and deliver expected results amidst rapidly changing and ambiguous environment like ICT/Telecommunication.
- With strong interpersonal skills and a demonstrated ability to partner with internal stakeholders and external partners/affiliation.

**JOB DESCRIPTION**:
**INNOVATION IDEATION/INCEPTION**:

- Determine opportunities to pertinently scale and transform operations, modernize processes and technologies, ensure proper data management, and align institutionalization structure/resources towards an enabling environment that could correspondingly improve overall operational efficiency metrics, customer journey experience, and high rate of return

**STRATEGIC BUSINESS ANALYSIS**:

- Demonstrate strategic orientation, anticipate/navigate scenarios in a complex business environment, and conduct unstructured/structured/sophisticated business analyses to assess transformational opportunities, risks, and potential short and long-term outcomes

**BEST PRACTICES FRAMEWORK**
- Capitalize from experiences and applicable global best practices to pioneer/spearhead introduction and development of operating frameworks on work scenario planning, problem solutioning, process improvement, and transformation management

**OPERATIONAL EXCELLENCE AGENT**
- Proactively be an enterprise catalyst for operational excellence and identify opportunities for standardization, simplification and automation of processes while balancing the business need for flexibility and appropriate localization

**DATA RESEARCH AND ANALYTICS**
- Practice c

Business Transformation Director
1
Open Budget
Night Shift
Mckinley
Hybrid

Pay: From Php100,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Taguig: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have in-Depth knowledge of Business Process Mapping and Modelling?
- Are you six Sigma Black Belt certified?
- what is your nationality?
- what is your current salary?
- What is your expected salary?
- when are you available to start?
- This position is in McKinely, Taguig, Metro Manila Philippines and work is a Hybrid set up with a night shift schedule, are you ok with this?

**Experience**:

- Leading and building analytics team in BPO space: 5 years (preferred)
- Project management(PMP): 5 years (preferred)

Business Transformation Director
1
Open Budget
Night Shift
Mckinley
Hybrid

Pay: From Php100,000.00 per month

Schedule:

- Night shift

Ability to commute/relocate:

- Taguig: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have in-Depth knowledge of Business Process Mapping and Modelling?
- Are you six Sigma Black Belt certified?
- what is your nationality?
- what is your current salary?
- What is your expected salary?
- when are you available to start?
- This position is in McKinely, Taguig, Metro Manila Philippines and work is a Hybrid set up with a night shift schedule, are you ok with this?

**Experience**:

- Leading and building analytics team in BPO space: 5 years (preferred)
- Project management(PMP): 5 years (preferred)

BUSINESS TRANSFORMATION DIRECTOR
LOCATION: Sibulan, Negros Occidental br>SETUP: Onsite, Day shift

JOB DESCRIPTION
We are seeking a strategic, innovative, and digitally-driven Business Transformation Director to lead our global transformation initiatives. This newly created role will be instrumental in building a transformation office from the ground up, while spearheading programs that drive efficiency, innovation, and enhanced service delivery across our global operations in the US, Mexico, India, and the Philippines.

The ideal candidate brings deep expertise in business transformation, digital technologies, RPA, and operational strategy within a financial services context. This individual must be comfortable navigating ambiguity and leading change in a fast-paced BPO environment.

KEY RESPONSIBILITIES
- Strategize, lead, and oversee business transformation programs aligned with long-term company goals.
- Build a new transformation department, including structure, team development, and governance models.
- Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.
- Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.
- Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.
- Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.
- Monitor performance and success metrics using data analytics, KPIs, and predictive insights.
- Foster stakeholder engagement and change adoption at all organizational levels.
- Promote innovation and behavioral science strategies to support cultural and organizational transformation.
- Identify, evaluate, and mitigate risks associated with transformation initiatives.

QUALIFICATIONS
- Bachelor’s degree or higher in Business, Management, or a related field; equivalent experience may be considered. < r>- 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.
- Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.
- Hands-on experience with RPA platforms and digital automation technologies.
- Deep understanding of AI technologies such as machine learning, NLP, and data science.
- Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).
- Experience working in BPO or shared services environments.
- Excellent communication and stakeholder management skills with the ability to influence at C-level.

PREFERRED QUALIFICATIONS
- Lean Six Sigma (Black Belt) or Agile certification.
- Experience implementing emerging technologies in customer operations.
- Exposure to behavioral science, organizational psychology, or culture change initiatives.
- Track record of innovation in customer experience and service delivery.
- Experience working with global platforms and tools such as:
Northridge (Loan System)
LPC (Lease System)
NICE (Call Center Platform)
Call Miner (Quality Assurance System)
ClickUp (Work Management)
FiServ (Card Operations)

BUSINESS TRANSFORMATION DIRECTOR
LOCATION: Sibulan, Negros Occidental br>SETUP: Onsite, Day shift

JOB DESCRIPTION
We are seeking a strategic, innovative, and digitally-driven Business Transformation Director to lead our global transformation initiatives. This newly created role will be instrumental in building a transformation office from the ground up, while spearheading programs that drive efficiency, innovation, and enhanced service delivery across our global operations in the US, Mexico, India, and the Philippines.

The ideal candidate brings deep expertise in business transformation, digital technologies, RPA, and operational strategy within a financial services context. This individual must be comfortable navigating ambiguity and leading change in a fast-paced BPO environment.

KEY RESPONSIBILITIES
- Strategize, lead, and oversee business transformation programs aligned with long-term company goals.
- Build a new transformation department, including structure, team development, and governance models.
- Lead cross-functional, global teams to identify and implement process improvements and operational enhancements.
- Drive adoption of digital technologies, including Robotic Process Automation (RPA), AI, and business intelligence.
- Establish a culture of continuous improvement by embedding Lean, Six Sigma, and Agile methodologies.
- Partner with C-suite leaders, regional heads, and functional units (e.g., Technology, Risk, Compliance, Finance) to execute transformation roadmaps.
- Monitor performance and success metrics using data analytics, KPIs, and predictive insights.
- Foster stakeholder engagement and change adoption at all organizational levels.
- Promote innovation and behavioral science strategies to support cultural and organizational transformation.
- Identify, evaluate, and mitigate risks associated with transformation initiatives.

QUALIFICATIONS
- Bachelor’s degree or higher in Business, Management, or a related field; equivalent experience may be considered. < r>- 10+ years of experience in business transformation, process improvement, or operational strategy within financial services.
- Demonstrated success in leading large-scale transformation programs in global or multi-regional settings.
- Hands-on experience with RPA platforms and digital automation technologies.
- Deep understanding of AI technologies such as machine learning, NLP, and data science.
- Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR).
- Experience working in BPO or shared services environments.
- Excellent communication and stakeholder management skills with the ability to influence at C-level.

PREFERRED QUALIFICATIONS
- Lean Six Sigma (Black Belt) or Agile certification.
- Experience implementing emerging technologies in customer operations.
- Exposure to behavioral science, organizational psychology, or culture change initiatives.
- Track record of innovation in customer experience and service delivery.
- Experience working with global platforms and tools such as:
Northridge (Loan System)
LPC (Lease System)
NICE (Call Center Platform)
Call Miner (Quality Assurance System)
ClickUp (Work Management)
FiServ (Card Operations)

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**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

oin Us as a Change Management Consultant!
Manila | Hybrid set up (2x remote, 3x onsite) | 9:00 AM – 6:00 PM (Monday to Friday) br>
Are you a results-driven professional passionate about guiding organizations through successful transformations? We're seeking a Change Management Consultant to partner with executive-level clients, crafting and implementing solutions that drive positive behavioral change and achieve sustainable operational results. You'll be instrumental in leading change management strategies, mentoring junior staff, and fostering strong client relationships. If you thrive in a fast-paced environment, possess a growth mindset, and are dedicated to exceeding expectations, we invite you to apply and help us deliver impactful solutions.

Qualifications:
• 5+ years of technology-related change management, strategy, or consulting experience < r>• Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field < r>• PROSCI Certified Change Practitioner preferred < r>• Open to international travel for meetings and workshops < r>• High sense of urgency and speed of delivery, without compromising on quality • Amenable to working hybrid set up (2x remote, 3x onsite)

Job Summary
The role supports organizational change initiatives, particularly around technology rollouts like the telephony project, by coordinating stakeholder engagement, communications, training, and deployment logistics. It involves crafting clear messaging, facilitating training programs, and collaborating with cross-functional teams to ensure smooth transitions and minimal operational disruption. The position also contributes to data analysis and promotional content development to drive project awareness and adoption.
Responsibilities:
+ Support change management efforts (e.g.for the telephony project), including stakeholder engagement, impact assessments, and readiness planning to ensure a smooth transition for operational teams.
+ Assist in implementing communication strategies that clearly articulate project goals, timelines, and user impacts, using a variety of formats such as email campaigns, team meetings, and digital content.
+ Assist in training program rollout: work with identified subject matter experts/trainers and vendor team to include train-the trainer sessions and help facilitate adaptation and promotion of existing resources.
+ Provide rollout logistics support, including scheduling, resource planning, and issue tracking, to ensure timely deployment and minimal disruption to daily operations.
+ Help develop promotional content, presentation decks, data visualization working directly with the Data Analytics team, Global Change Management and M&A Integrations team
+ Where applicable, run preliminary data trends, metrics, project performance
Qualifications:
+ Bachelor's Degree holder
+ 3-5 years of experience in change management (nice-to-have), communications, or project coordination within a corporate environment, preferably in a global or multi-business unit setting (preferred)
+ Proven ability to plan and execute change management initiatives, including stakeholder engagement, readiness assessments, and communications planning
+ Familiar with learning & development best practices
+ Proficiency in creating presentations, data visualizations, and promotional content using tools like PowerPoint, Canva, or similar
+ Proficiency in Microsoft Office Suite, collaboration tools (e.g., MS Teams, SharePoint), and basic data analysis tools (e.g., Excel, Power BI)
+ Creative, effective and dynamic communicator
+ Strong written and verbal communication skills (preferably experienced in managing comms on email open)
+ Ability to coordinate across cross-functional teams
+ Strong organizational and time management skills
+ Familiarity with change management frameworks (e.g., ADKAR, Prosci), Agile LSS, Automation methodologies
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

_We're looking for a_ **_Change Management Analyst_** _to join our Segment Change Management team at MBPS. In this post, critical role in overseeing and coordinating changes within a controlled IT environment. You will be responsible for assessing risk, evaluating change impact, ensure that resources are aligned, and facilitating the authorization of Change Records._
**Position Responsibilities:**
+ Reviewing and assessing all change requests for risk and impact.
+ Ensure all existing and new processes, including process changes, adhere to Change Management documentation standards for completeness, consistency, and compliance with policy guidelines.
+ Manage multiple, concurrent change cycles to support the delivery of business initiatives ranging from minor updates to critical, cross-organizational projects.
+ Facilitate weekly Segment Change Advisory Board (CAB) meetings to review upcoming changes, assess risks, and coordinate planning and communication.
+ Collaborate with business units, functional IT groups, and vendors to mitigate risks and resolve conflicts, ensuring system availability and integrity.
+ Track and report on all changes introduced to the system environment, whether internal or vendor-driven.
+ Lead regular knowledge-sharing sessions, including brown bag meetings, onboarding sessions, and "Ask Us Anything" forums to promote change awareness and education.
+ Represent the segment in global and local meetings, demonstrating expertise in Change Management practices such as Post-Change Review (PCR), Root Cause Analysis (RCA), and participation in Global CABs.
+ Proactively identify, investigate, and resolve issues to prevent incidents, problems, and errors across business and IT service management domains.
+ Collaborating with Incident, Problem, Release, and Continuous Service Improvement (CSI) teams to identify root causes of change-related incidents and recommend process improvements.
+ Identify process gaps and drive continuous improvement initiatives to enhance change management effectiveness.
+ Develop, maintain, and institutionalize all Change Management processes, procedures, documentation, tools, templates, and reports
**Required Qualifications:**
+ University degree and/or equivalent work experience
+ Working knowledge of client/server infrastructure and applications --- Mainframe environment a plus
+ Knowledge of Networks, file servers and desktops, IVR systems a plus
+ Knowledge Change Management practices, Configuration Management Practices, Release Management practices, ITIL or other Best Practices essentials
+ **_Amenable to work UP Ayala Technohub (Quezon City)_**
+ **_Amenable to work on a hybrid set-up (3x a week onsite)_**
+ **_Amenable to work from M-F 6am-3pm HKT (but flexible to night meetings as needed)_**
**Preferred Qualifications:**
+ Self-motivated and proactive, with a strong sense of initiative and the ability to identify opportunities, take independent action, and drive tasks to completion with minimal supervision.
+ Strong negotiation and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders to align on business objectives.
+ 2-3 years of experience in a change management role within a complex, multi-vendor IT environment.
+ Proven ability to define, document, and manage change processes.
+ Experience working in multi-sourced or outsourced IT environments.
+ Proficiency with Change Management tools, particularly ServiceNow.
+ Understand relational databases and Configuration Management processes and tools.
+ Excellent written and verbal communication skills, with the ability to tailor messages to various audiences and clearly articulate the business impact and benefits of proposed changes.
+ Broad knowledge of system platforms and how they interact within enterprise environments.
+ Strong organizational and multitasking abilities, with attention to detail and a commitment to quality.
+ Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
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