153 Organizational Change jobs in the Philippines

About AvePoint
Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit

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About The Position
Are you an experienced
Organizational
Change Management Consultant
that can lead teams through organizational and technological change efforts of varying size and complexity? If you are driven by innovation and working with diverse IT projects, we're looking for someone who will join our growing team at AvePoint

As the
Organizational
Change Management Consultant
, you will work with our various clients to drive positive behavioral change, facilitate sustainable adoption and achieve operational results by leveraging AvePoint solutions. You will take point on guiding and support the design and implementation of targeted change strategies for projects including stakeholder identification and alignment, appropriate communication and feedback loops, success measures and long-term sustainability. You will establish and maintain effective partnerships with key cross-functional leaders to ensure alignment to organization change management standards and alignment to relevant activities and frameworks and drive day-to-day change management activities while providing the appropriate coaching for stakeholders on change management principles, tools, and their roles in effective change.

This role is for someone who values agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you

Specific Responsibilities Include, But Are Not Limited To

• Maintain and develop strong relationships with executive-level clients
• Collaborate with a team to develop solutions to solve organizational challenges for a client
• Develop and own work products that clearly synthesize information into recommendations for client improvements
• Present work products and information to clients in meetings and facilitate discussions on those items
• Lead junior staff members, providing quality assurance, coaching, and mentorship
• Develop business process improvements to existing programs
• Create and roll out change management strategies to clients
• Identifying and assembling project teams as well as providing leadership and mentoring to assure effective completion
• Ability to acknowledge and address any client issues and resolve these with the intent of exceeding client expectation
• Ability to succeed and embody a growth mindset in a deadline-oriented, fast-paced environment – and proactively solve problems

What You Will Bring To Our Team

• 5+ years of technology-related change management, strategy, or consulting experience
• Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field
• Experience working in a matrixed environment across multiple teams and organization
• Understanding of cloud technologies
• Business maturity and experience working across organizational boundaries
• Proficient messaging and writing skills
• Attention to detail and accuracy in all change management deliverables
• Ability to manage multiple projects simultaneously and drive strong work-back plans
• Thrive in a fast-paced, ambiguous environment and adapt plans and approaches in real-time
• PROSCI Certified Change Practitioner preferred
• Open to international travel for meetings and workshops
• Fast learner with a passion for technology
• High sense of urgency and speed of delivery, without compromising on quality
• Amenable to working hybrid set up (2x remote, 3x onsite)

What's in it for you?

• HMO coverage from day 1 of employment (plus 2 free dependents)
• Group life insurance (upon regularization)
• Paid annual and sick leaves (convertible into cash)
• Paid compassionate leave (5 days)
• Employee Dedication Award (years of service)
• Employee Referral Bonus Program
• Promoting diversity and inclusion
• Business Travel Opportunity (Top Performers)
• Hybrid Working Arrangement (3 days onsite & 2 days' work-from-home)
• Competitive compensation package, Performance bonuses/incentives
• Career growth & advancement opportunities
• Terms and conditions apply

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

Organizational Change Analyst

Important Information

Location: Makati, Philippines

Experience: Min 3 years experience

Job Mode: Contract (subject for regularization)

Work Mode: Hybrid 2x a week in BGC

Job Summary

• As a Change Analyst, you will play a key role in ensuring successful transitions and transformations within the organization.

• Your primary responsibility will be end-to-end change management - impact analysis, planning, analyzing, designing and implementing the change while ensuring adoption. Scope covers impact to organization, culture and business processes, including training.

Responsibilities and Duties

• Change Impact Assessment: Conduct change impact assessments to understand the effects of proposed changes on various teams and individuals. Develop mitigation plans to address potential challenges.

• Communication and Stakeholder Engagement: Create clear and compelling communication materials to inform employees about upcoming changes. Engage stakeholders at all levels to gain buy-in and support for change initiatives. Ensuring communication throughout the change cycle is managed and implemented.

• Training and Development: Design and deliver training programs to equip employees with the necessary skills and knowledge to adapt to new processes, systems, or organizational structures.

• Change Implementation: Facilitate the execution of change initiatives, ensuring that timelines are met, and desired outcomes are achieved. Monitor progress and make adjustments as needed to ensure successful implementation.

• Data Analysis and Reporting: Analyze data and feedback related to change initiatives. Prepare regular reports to track the progress of change initiatives and identify areas for improvement.

Qualifications and Skills

• Bachelor's degree in Business and/or Technology field

• Proven experience in system implementation

• Experience in change management, organizational development, and/or business process

• Excellent interpersonal and communication skills, both written and verbal.

• Strong facilitation and presentation abilities.

• Analytical mindset with the ability to interpret data and identify trends.

• Demonstrated ability to build relationships and influence stakeholders at all levels.

• Knowledge in change management methodologies and tools.

• Knowledge of project management principles.

• High level of empathy and understanding of the human side of change.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

The Organizational Change Analyst plays a critical role in driving successful transitions across the business. You will be at the forefront of change initiatives—analyzing impacts, planning and executing strategies, and ensuring adoption across people, processes, and systems. This role requires someone who can balance analytical thinking with empathy, while fostering stakeholder alignment and building a culture of adaptability and growth.

Key Responsibilities

Change Impact Assessment

• Conduct change impact analyses to assess effects on teams, processes, and culture.
• Identify risks and develop mitigation strategies to support smooth transitions.

Communication & Stakeholder Engagement

• Develop compelling communication materials to articulate change objectives and benefits.
• Engage stakeholders at all levels to secure buy-in and alignment.
• Ensure consistent, transparent communication throughout the change lifecycle.

Training & Development

• Design and deliver training programs that equip employees with skills to adapt to new systems, processes, and structures.
• Partner with business leaders and HR to ensure training effectiveness and adoption.

Change Implementation

• Support the execution of organizational and system change initiatives.
• Track timelines, milestones, and outcomes to ensure successful implementation.
• Monitor adoption and adjust strategies based on feedback and results.

Data Analysis & Reporting

• Collect and analyze feedback to assess the effectiveness of change management strategies.
• Generate regular reports on progress, adoption, and challenges.

Culture of Change

• Champion a culture of adaptability, resilience, and continuous improvement.
• Advocate for innovation and long-term organizational growth through effective change adoption.

Qualifications

• Bachelor's degree in Business, Technology, or related field.
• At least 2–3 years of experience in change management, organizational development, or system implementation.
• Strong knowledge of change management methodologies and tools (Prosci certification is an advantage).
• Familiarity with project management principles.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong facilitation, stakeholder management, and presentation abilities.
• Analytical mindset with ability to interpret data and trends.
• High level of empathy and awareness of the human side of change.
• Proven ability to influence and build relationships with stakeholders at all organizational levels.

What We Look For

• Displays: Organizational Change Management, Business Analysis, Business Administration, and Stakeholder Management.
• Delivers: Impactful change adoption, stakeholder engagement, effective training programs, and measurable results.

Job Types: Full-time, Fixed term

Contract length: 18 months

Pay: Up to Php50,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance

Application Question(s):

• How much is your asking salary?

Work Location: In person

OVERVIEW

• As a Change Analyst, you will play a key role in ensuring successful transitions and transformations within the organization.
• End-to-end change management - impact analysis, planning, analyzing, designing and implementing the change while ensuring adoption covering impact to organization, culture and business processes, including training.

What you will need:

• Bachelor's degree in Business and/or Technology field, HR Organizational Development, Industrial Engineering
• Experience in system implementation
• Experience in change management, organizational development, and/or business process
• Excellent interpersonal and communication skills, both written and verbal.
• Strong facilitation and presentation abilities.
• Analytical mindset with the ability to interpret data and identify trends.
• Demonstrated ability to build relationships and influence stakeholders at all levels.
• Knowledge in change management methodologies and tools.
• Knowledge of project management principles.
• High level of empathy and understanding of the human side of change.
• Certification in change management (e.g., Prosci) is an advantage

Job Type: Full-time

Pay: Php45, Php60,000.00 per month

Application Question(s):

• How many years of organizational change management with system implementation do you have?
• Reason for exploring?
• How soon can you join?
• What is your expected salary?

Work Location: Hybrid remote in Pasig

Overview:

The Business Transformation Director will lead strategic transformation initiatives within the company to drive efficiency, innovation, and enhanced service delivery. This role will oversee large-scale projects that optimize processes, integrate new technologies, and improve operational performance in alignment with the company's long-term goals. The ideal candidate will have extensive experience in financial services, operational excellence, change management, data analysis, and business intelligence. They will bring together key strands of technology, continuous improvement, and behavioral science to drive transformational changes that are embedded within the organization for meaningful impact.

Key Responsibilities:

• Lead and oversee the planning, execution, and monitoring of transformation initiatives, ensuring adherence to best practices, standards, and methodologies.
• Develop and implement a comprehensive business transformation strategy that aligns with the company's objectives and operational priorities.
• Lead cross-functional teams to identify, analyze, and execute process improvement initiatives, ensuring efficiency and cost-effectiveness.
• Oversee the adoption of digital technologies, automation, and data-driven decision-making to enhance operational capabilities.
• Utilize data analysis and business intelligence to drive informed decision-making, identify trends, and measure transformation success.
• Roll out predictive analysis capability through data analysis and business intelligence.
• Identify and leverage opportunities for innovation, collaboration, and co-creation with internal and external stakeholders, fostering a culture of continuous improvement and learning across the organization by proactively seeking out opportunities for change and sourcing new solutions to improve delivery.
• Drive cultural and organizational change, ensuring buy-in and engagement from key stakeholders at all levels.
• Evaluate the impact and effectiveness of the transformation initiatives and ensure alignment with the organization's performance indicators and quality standards.
• Collaborate closely with C-Suite and other senior leadership, technology, risk, compliance, and finance teams to ensure seamless execution of transformation programs.
• Establish and monitor key performance indicators (KPIs) to track progress, measure impact, and report on transformation success.
• Identify potential risks and develop mitigation strategies to ensure smooth project execution.
• Act as a champion for continuous improvement methodologies such as Lean, Six Sigma, and Agile.
• Manage budgets, resources, and timelines for multiple transformation initiatives.
• Provide leadership, guidance, mentoring, and coaching to project teams and internal stakeholders, promoting a high-performance and customer-focused culture.

Qualifications & Experience:

• A degree or higher in Business, Management, or a related field, or equivalent experience.
• 10+ years of experience in business transformation, operational strategy, or process improvement within financial services.
• Proven senior experience in leading and successfully delivering transformation change in an operational context.
• Strong knowledge of digital transformation, automation technologies, data analysis, and business intelligence.
• Critically, highly digitally literate with proven experience utilizing progressive technologies (including Artificial Intelligence) to drive business improvement or customer experience.
• Passionate about the impact of technology and a natural ability to actively seek out new ways technology can be operationalized to improve services.
• Expertise in change management methodologies such as PROSCI, ADKAR, or equivalent.
• Certification in Lean Six Sigma (Black Belt preferred) or Agile methodologies is an advantage.
• Excellent project and program management skills, with the ability to plan, execute, and monitor multiple transformation initiatives simultaneously, managing associated budgets, resources, and risks.
• Exceptional stakeholder management and communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels.
• Innovative and creative thinking skills, with the ability to identify and leverage opportunities for improvement, co-creating new and customer-centric solutions.
• Analytical and problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of transformation initiatives, ensuring alignment with the organization's performance indicators and quality standards.
• Leadership and people management skills, with the ability to lead, guide, and coach the transformation team and other colleagues, fostering a high-performance and customer- focused culture.

Job Type: Full-time

Pay: Php320, Php350,000.00 per month

Work Location: In person

Overview:

We are seeking a Business Transformation Supervisor to lead and manage key initiatives that drive organizational change and innovation. This role will focus on designing and overseeing the implementation of technology solutions that align with transformation goals. The ideal candidate has a strong background in solution architecture, project management, and Agile/DevOps methodologies, with the ability to translate business objectives into scalable, secure, and reliable technology strategies.

Key Responsibilities:

• Collaborate with stakeholders to translate business transformation goals into technology requirements.
• Design and implement technology solutions that align with organizational objectives.
• Develop and manage a technology roadmap to support current and future transformation initiatives.
• Partner with cross-functional teams to ensure scalability and alignment with transformation strategies.
• Establish technology policies, standards, and procedures to support transformation efforts.
• Oversee implementation of solutions, ensuring compliance with scalability, security, and reliability requirements.
• Evaluate emerging technologies and recommend innovative solutions.
• Provide leadership and guidance to technical teams on transformation-driven solutions.
• Communicate technical concepts effectively to non-technical stakeholders.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in solution architecture or a related discipline.
• Strong background in software development and system integration.
• Knowledge of cloud computing, service-oriented architecture (SOA), and microservices.
• Familiarity with ERP systems such as SAP or Oracle.
• Solid understanding of cybersecurity and data privacy best practices.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects simultaneously, independently, or within a team environment.

Why Join Us?

This is an exciting opportunity to play a central role in shaping and leading business transformation initiatives. You'll work at the intersection of technology and strategy, helping to build scalable solutions that drive meaningful impact and innovation.

Job Types: Full-time, Permanent

Pay: Php45, Php46,000.00 per month

Benefits:

• Paid training

Work Location: In person

JOB DESCRIPTION

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

Job Summary:

As a Business Transformation Associate within our Middle Office team, you will focus on supporting our Automation Platform. Your role will involve bridging the gap between Technology solutions and Operations needs. You will perform initial solution feasibility, provide solution recommendations, create test cases, troubleshoot, and understand the business requirement and translate it into technical specifications across the Commercial Banking landscape around Digital Adoption, Unified Desktop, Intelligent Automation Solutions, and Product Support through process improvement.

Job Responsibilities:

• Gather requirements by conducting interviews, workshops, and surveys to analyze business requirements and business process documents/workflow for feasibility and technology solution proposal.
• Collaborate with stakeholders, including business users, management, and IT teams to understand their needs and expectations, facilitating communication to ensure alignment and project visibility.
• Create detailed documentation, including business requirements documents (BRDs), functional specifications, use cases, test cases, and user stories.
• Develop test plans and test cases to ensure solutions meet business requirements, conduct user acceptance testing (UAT), and gather feedback from stakeholders.
• Assist project managers in planning, executing, tracking project progress, and reporting on status, risks, and issues; perform project management for small-scale projects.
• Support change management efforts by preparing training materials and conducting training sessions for end-users; assist in the transition of new processes and systems into the business environment.
• Support training for new joiners, aspiring operations/citizen developers, and perform minor coding as needed.
• Perform Citizen Development Scripting to a certain extent.

Required Qualifications, Capabilities, and Skills:

• Excellent communication skills, including confidence in managing cross-country meetings at different levels of stakeholders.
• Strong writing skills, including creating updates, business requirements, business cases, and day-to-day technical email conversations.
• Minimum of 2 years of experience in back office or shared service operations, involved in automation projects and process improvement.
• Knowledge in BRD creation, business case creation, and conducting testing.
• Familiarity with any Project Management Methodology.
• Experience with Python or UiPath.

Preferred Qualifications, Capabilities, and Skills:

• Experience in transactional processes like settlements, account opening, payments, and account offboarding.
• Educational background related to Finance, IT, or Engineering.
• Understanding of firmwide digital tools such as SharePoint, Tableau, Alteryx, Varcas, Powerforms, and AI.

Shift Schedule: 5pm-2am PHT, weekends off

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world's leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Job Responsibilities

The Business Transformation Manager plays an integral role in executing TSA's purpose. The Business Transformation Manager leads strategic initiatives to ensure improved, more effective and efficient operations resulting in excellent customer experience and business performance. This role is central to identifying improvement opportunities, managing cross-functional projects, and embedding a culture of continuous improvement throughout the channels in one of TSA's programs. This role oversees a team of specialists and works with senior leadership, cross-functional teams, and client partner managers to promote a culture of excellence, innovation, and accountability.

Key responsibilities include leading and driving Lean Six Sigma projects to completion, overseeing process mapping and root cause analysis workshops, developing performance metrics, and supporting change management efforts. The ideal candidate possesses strong analytical skills, a deep understanding of operational frameworks, and the ability to influence stakeholders at all levels.

Qualifications

Essential
◦ 5+ years of combined experience in project management, operational excellence or business transformation, preferably in a BPO set-up.

◦ Experience in a telco program is an advantage .

◦ Proven track record of managing complex projects across multiple functions.

◦ Strong knowledge of Lean, Six Sigma (Green Belt certified is required, be at least Black / Green Belt-trained plus wealth of experience in doing continuous improvement if holding no certification), and continuous improvement methodologies.

◦ Excellent oral and written communication skills

◦ Leadership, and stakeholder management skills.

◦ Analytical mindset with proficiency in data analysis and performance metrics.

◦ Advance presentation and facilitation skills

◦ Has strong data analytical skills

◦ Can build database and Cl tools

◦ Can create processes and policies

◦ Working knowledge in PowerBI - ADVANTAGEOUS

Desirable
◦ Insurance/Sales/Service Experience

◦ Contact Centre Experience

Qualifications
◦ Good Character - Respectful, open, honest, transparent and authentic, with integrity

◦ Courage - Takes accountability, responsibility and ownership for the client and teams

◦ Personable with a positive attitude and sense of humour

◦ Leads, develops, coaches, inspires & motivates teams to deliver our clients objectives.

◦ Understands the key to our success is through coaching and development

◦ Highly motivated, goal orientated, focused and driven

◦ Excellent communication skills and a collaborative style - Comfortable communicating with stakeholders and building relationships at all levels of the organisation

◦ Plans ahead, reflects, prioritises then sets a clear vision, provides direction, delegates and empowers the team to develop & grow

◦ Belief that excellent customer experience and advocacy is paramount

◦ Confidence, resilience and calmness under pressure

◦ Commercial acumen - Analytical & Logical

Competencies used for Interviewing Assessment
Ability to clearly convey information Ability to identify the root cause of an issue quickly Efficiently handling multiple tasks and customers. Finding mutually beneficial solutions that satisfy the customer and the company. Managing one's own emotions to stay calm and professional Providing effective and efficient solutions. Working well with colleagues to ensure consistent service. Ability to provide accurate information and guidance.
Additional Information

Want to know more? Check out our social media pages:
 

Website:

Instagram
: tsa_group_

LinkedIn:

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @

). Your safety matters. If you receive a suspicious job offer, do not respond and report it to

Overview:

The Business Transformation Director will lead strategic transformation initiatives within the company to drive efficiency, innovation, and enhanced service delivery. This role will oversee large-scale projects that optimize processes, integrate new technologies, and improve operational performance in alignment with the company's long-term goals. The ideal candidate will have extensive experience in financial services, operational excellence, change management, data analysis, and business intelligence. They will bring together key strands of technology, continuous improvement, and behavioral science to drive transformational changes that are embedded within the organization for meaningful impact.

Key Responsibilities:

• Lead and oversee the planning, execution, and monitoring of transformation initiatives, ensuring adherence to best practices, standards, and methodologies.
• Develop and implement a comprehensive business transformation strategy that aligns with the company's objectives and operational priorities.
• Lead cross-functional teams to identify, analyze, and execute process improvement initiatives, ensuring efficiency and cost-effectiveness.
• Oversee the adoption of digital technologies, automation, and data-driven decision-making to enhance operational capabilities.
• Utilize data analysis and business intelligence to drive informed decision-making, identify trends, and measure transformation success.
• Roll out predictive analysis capability through data analysis and business intelligence.
• Identify and leverage opportunities for innovation, collaboration, and co-creation with internal and external stakeholders, fostering a culture of continuous improvement and learning across the organization by proactively seeking out opportunities for change and sourcing new solutions to improve delivery.
• Drive cultural and organizational change, ensuring buy-in and engagement from key stakeholders at all levels.
• Evaluate the impact and effectiveness of the transformation initiatives and ensure alignment with the organization's performance indicators and quality standards.
• Collaborate closely with C-Suite and other senior leadership, technology, risk, compliance, and finance teams to ensure seamless execution of transformation programs.
• Establish and monitor key performance indicators (KPIs) to track progress, measure impact, and report on transformation success.
• Identify potential risks and develop mitigation strategies to ensure smooth project execution.
• Act as a champion for continuous improvement methodologies such as Lean, Six Sigma, and Agile.
• Manage budgets, resources, and timelines for multiple transformation initiatives.
• Provide leadership, guidance, mentoring, and coaching to project teams and internal stakeholders, promoting a high-performance and customer-focused culture.

Qualifications & Experience:

• A degree or higher in Business, Management, or a related field, or equivalent experience.
• 10+ years of experience in business transformation, operational strategy, or process improvement within financial services.
• Proven senior experience in leading and successfully delivering transformation change in an operational context.
• Strong knowledge of digital transformation, automation technologies, data analysis, and business intelligence.
• Critically, highly digitally literate with proven experience utilizing progressive technologies (including Artificial Intelligence) to drive business improvement or customer experience.
• Passionate about the impact of technology and a natural ability to actively seek out new ways technology can be operationalized to improve services.
• Expertise in change management methodologies such as PROSCI, ADKAR, or equivalent.
• Certification in Lean Six Sigma (Black Belt preferred) or Agile methodologies is an advantage.
• Excellent project and program management skills, with the ability to plan, execute, and monitor multiple transformation initiatives simultaneously, managing associated budgets, resources, and risks.
• Exceptional stakeholder management and communication skills, with the ability to build and maintain effective relationships, and influence and persuade at all levels.
• Innovative and creative thinking skills, with the ability to identify and leverage opportunities for improvement, co-creating new and customer-centric solutions.
• Analytical and problem-solving skills, with the ability to evaluate and measure the impact and effectiveness of transformation initiatives, ensuring alignment with the organization's performance indicators and quality standards.
• Leadership and people management skills, with the ability to lead, guide, and coach the transformation team and other colleagues, fostering a high-performance and customer- focused culture.