410 Order Management Supervisor jobs in the Philippines

Industry Customer Service & Sales Center (CSSC) Order Management Team Supervisor (Mid Shift)
Ortigas Center, Pasig City

Are you interested to work as a CSSC Order Management Team Supervisor
? In this role, You will actively develop and lead an efficient, productive, motivated and supportive Industry CSSC Order Management Team delivering world-class customer services through various communication channels.
You will manage the demands of the Order Management Team by coordinating and regularly reviewing worklists and managing shift/resource capacity to ensure optimal customer service levels are achieved.
You will enable the team to provide exceptional service with the adoption of best practice workflows and document special local processes. Actively develop, monitor, and report on a set of pre-defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the team.
Your main responsibilities:

• Ensure the supervision and direction of the team with coordinating daily work demands are achieved with quality, accuracy and timeliness.
• Schedule resource capacity according to shift schedules to secure continuous delivery of services to our customers.
• Monitor performance against KPIs and SLA and provide regular reports to senior management.
• Manage and encourage the development of the team and help them progress towards their professional development goals.
• Analyze performance data to identify areas for improvement and propose actionable changes.
• Adapt any new best practice process into daily work schedules with the training and upskilling of teams.
• Ensure all processes comply with best practices and/or local legislation and regulations for the country specific.
• Participate in the hiring process and training/upskilling of new employees.
• Engage in regular discussions about employee development and performance.
• Conduct yearly employee development dialogues aligned with group's annual cycle.
• Follow all local guidance concerning quality, environment, sustainability, health, and safety.
• Support Ad hoc tasks defined by leadership

Your background:

• Minimum of 5 years of Grundfos CSSC experience or similar experience.
• Good knowledge and proven experience of Customer Service Management, relevant administrative experience, organizational skills & accountability with the customer.
• Good knowledge of our business structure, processes, products, and key market needs to create a successful customer centric experience.
• Current with relevant technology and trends and applications.
• Good proficiency in MS Office applications.
• Good communication and networking skills together with the ability to build strong and trusting relationships with both internal and external stakeholders.
• Good written and spoken English.
• Ability to speak multiple Languages is an advantage.
• Ability to work shifts, including possible night shift and local public holidays

What's in it for you?
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment
guided by
six core values
.

• Development opportunities in an international environment
• People- and value-focused organization culture
• Social- team and sport events
• Training opportunities

Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people

We look forward to hearing from you.

Position Overview:

The Sales Operations Supervisor will oversee the order management process and Salesforce approval workflows for our client's SaaS product. This role requires strong expertise in Salesforce, excellent attention to detail, and leadership skills to manage a team responsible for timely and accurate order processing, approval coordination, and sales support operations.

Key Responsibilities:

• Supervise and coordinate the daily activities of the sales operations team focused on order management and Salesforce approvals.
• Manage the end-to-end order lifecycle, ensuring accuracy, compliance, and timely processing of orders in Salesforce.
• Oversee Salesforce approval workflows, ensuring all sales approvals are processed efficiently and according to client guidelines.
• Collaborate with sales, finance, and customer success teams to resolve order discrepancies and approval issues.
• Monitor and report key performance indicators (KPIs) related to order management and approval processing.
• Provide training and mentorship to team members on Salesforce best practices and order management procedures.
• Continuously identify process improvements and implement solutions to increase operational efficiency.
• Ensure data accuracy and integrity in Salesforce and related systems.
• Handle escalations related to order approvals and process exceptions.

Qualifications:

• Bachelor's degree in Business Administration, Sales, IT, or related field preferred.
• At least 3 years of experience in sales operations or order management within a BPO or SaaS environment.
• Strong expertise in Salesforce CRM, particularly in managing order and approval processes.
• Proven supervisory or team lead experience.
• Excellent problem-solving, communication, and organizational skills.
• Ability to work effectively with cross-functional teams and handle escalations.
• Detail-oriented with strong analytical skills.

Preferred Skills:

• Experience supporting SaaS sales or subscription-based products.
• Familiarity with BPO operational standards and client management.
• Knowledge of sales cycle and approval processes relevant to SaaS.

Job Types: Full-time, Permanent

Pay: Php50, Php70,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Paid training

Work Location: In person

Position Overview:

The Sales Operations Supervisor will oversee the order management process and Salesforce approval workflows for our client's SaaS product. This role requires strong expertise in Salesforce, excellent attention to detail, and leadership skills to manage a team responsible for timely and accurate order processing, approval coordination, and sales support operations.

Key Responsibilities:

• Supervise and coordinate the daily activities of the sales operations team focused on order management and Salesforce approvals.
• Manage the end-to-end order lifecycle, ensuring accuracy, compliance, and timely processing of orders in Salesforce.
• Oversee Salesforce approval workflows, ensuring all sales approvals are processed efficiently and according to client guidelines.
• Collaborate with sales, finance, and customer success teams to resolve order discrepancies and approval issues.
• Monitor and report key performance indicators (KPIs) related to order management and approval processing.
• Provide training and mentorship to team members on Salesforce best practices and order management procedures.
• Continuously identify process improvements and implement solutions to increase operational efficiency.
• Ensure data accuracy and integrity in Salesforce and related systems.
• Handle escalations related to order approvals and process exceptions.

Qualifications:

• Bachelor's degree in Business Administration, Sales, IT, or related field preferred.
• At least 3 years of experience in sales operations or order management within a BPO or SaaS environment.
• Strong expertise in Salesforce CRM, particularly in managing order and approval processes.
• Proven supervisory or team lead experience.
• Excellent problem-solving, communication, and organizational skills.
• Ability to work effectively with cross-functional teams and handle escalations.
• Detail-oriented with strong analytical skills.

Preferred Skills:

• Experience supporting SaaS sales or subscription-based products.
• Familiarity with BPO operational standards and client management.
• Knowledge of sales cycle and approval processes relevant to SaaS.

Brief Description of the Job:

The Commodity Buyer position typically leads to strategic sourcing and related initiatives of assigned commodities.

Main responsibility includes developing and implementing of commodity strategy (sourcing, negotiation, best way to buy), supplier management (accreditation, performance, and database rationalization), and contract management.

Minimum Qualifications (Non-Negotiable):

• Minimum of 2 years' experience in a similar or related function
• College graduate in business, customs administration, management, or any related field.
• Possesses Critical thinking, Results-Oriented, Good Oral and Written Communication, Customer Focus & Customer Services, Knowledge of Business, Planning and Organizing, Decision Making, and Purchasing ethics.

Technical Competencies:

• Project Management Skills
• Contract Development and Management Skills
• Negotiation skills
• Problem-solving and analytical skills
• Database Management and Data Mining capability
• Organizing skills
• Financial Analysis
• Forecasting skills
• Good Interpersonal skills
• Time Management
• Able to drive company service

Job Type: Full-time

Benefits:

• Health insurance
• Promotion to permanent employee

Work Location: In person

Primary Responsibilities

• Assist in identifying and evaluating potential suppliers, negotiate prices, terms and secure most cost-effective options for the organization.
• Process purchase requisitions and purchase orders and ensure timely delivery of goods and services.
• Monitor order status and address issues related to delays and discrepancies
• Maintain accurate records of purchases, pricing and supplier performance
• Build and maintain strong relationships with suppliers
• Evaluate supplier performance and provide feedback for improvement to ensure quality standards and delivery schedules.
• Monitor and analyze procurement costs to identify cost-saving opportunities
• Ensure compliance with company policies and procedures

Specific Responsibilities

• Handles the purchasing categories in Food and Non-Food assigned but not limited to small wares, IT equipment and accessories, marketing supplies, Office and admin supplies, service providers, and other food categories that the Supply Chain Manager will assign.
• Source for items and vendors based on the sourcing policy, interface between supplier and entity with respect to specifications and budgets.
• Maintain comprehensive records of supplier contracts, agreements and communication.
• Prepare purchase requisitions and keeping management informed about the status of orders and procurement activities.
• Prepare purchase orders in line with final negotiations with selected suppliers and in line with organizational targets and requirements
• Closely monitor orders and ensure NO past due orders from suppliers and the latest commitment on the delivery date is available
• Track and expedite orders to ensure timely delivery and minimize stockouts.
• Resolve discrepancies in order quantity pricing and delivery schedules with suppliers.
• Develop and maintain a strong foundation of function skills and knowledge of relevant purchasing and sourcing concepts.
• Develop ideas and strategies to improve operational efficiency, add value, aid business performance and work towards a strategy of continuous improvement
• Ensure that a professional and consistent approach is taken in relation to all supplier relationships
• Secure logistics transport for samples needed by R&D and for special trips of items.
• Perform regular inventory audits to ensure accuracy and prevent stock discrepancies
• Ensure compliance with company guidelines, purchasing policies and procedures
• Contact suppliers to resolve price, quality, delivery or invoice issues
• Perform other task and functions that maybe assigned

Work Experience

• 3+ years purchasing experience, preferably within an FMCG, QSR or manufacturing environment
• Background in Supply Chain, Logistics and international trade

Educational Attainment

• Educational background in Industrial Engineering or equivalent, Business Administration, Economics or Finance

Project and Contracts Management

• Secure the documentation preparation and filling of purchasing processes and policies
• Secure the documentation and filling of supplier's contract and supplier accreditation
• Perform project management support role as a coordinator
• Basic knowledge and understanding of processes and components of supply chain management
• Computer literate (Microsoft office and Basic Excel skills)
• Experienced with purchasing ERP or order management system

Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.  Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

What will the Project Manager do at Hogarth?

The Print & Distribution (P&D) team manage the production and distribution of printed merchandising materials for new store openings and new product launches across Hogarth's Client's Partner Stores.

Responsibilities:

• Be a key part of Print & Distribution campaigns from client brief through to delivery completion
• Responsible for allocating correct merchandising materials to stores at an individual level based on the client's strategy
• Maintain a database of client stores and individual allocations, used for validating merchandising orders for each campaign
• Review the dispatch schedule planning at an individual country level based off of product availability dates, historical transit times and vendor capacity / resource
• Track vendor spend against budget by ensuring 100% accuracy of finance trackers, recording vendor quotes and flagging to P&D team lead when actual spend is close to budget
• Build a hindsight report after every campaign, outlining elements that worked well / didn't work so well and areas for improvement across vendor, client and internal processes
• Demonstrate expertise in the delivery of projects through management of client expectations, internal processes and cross-functional department involvement
• Set and manage client expectations ensuring they follow the agreed workflows
• Build strong, trusting relationships with all key stakeholders – function leads, cross functional producers, senior managers and 3rd party vendors that are directly involved with the work
• Write, prepare and present documents, presentations and reports where required
• The P&D Project Manager reports to P&D Regional Team Lead. This role work closely with the Regional Localisation PM and Studio teams.
• The P&D Project Manager has no direct reports.

Requirements

• 2-3 years of experience working on global retail and/or shopper accounts, from creative development to final production (critical path management).
• Relevant merchandising, demand planning or print production and localisation experience, additionally logistics experience will be beneficial
• Advanced excel skills essential (complex formulas, large database management, dashboards, pivot wizard etc – VBA advantageous but not required)
• Experience of Budget Management
• Excellent communication skills; written, verbal and presentation
• Attention to detail, analytical thinking ability and passion for the work are essential
• Calm under pressure with a positive attitude and a hands-on, can-do approach to solving problems
• The ability to prioritise and work quickly and efficiently within very tight time frames
• Able to work weekends and longer hours on site with the client during time constrained projects 2-3 times per year. Due to client confidentiality, remote working is not allowed during this period.

Our Hogarth Values:

Hands onNo egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.

HonestyWe are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It's not always easy but it's always worth it.

Heart & SoulWe bring heart to everything we make. Passion, pride and relentless drive push us beyond "good enough" ––because we care deeply about our craft, and we're always chasing better. We love what we do, and it shows.

Happy FamilyCreating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.

Hungry

Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Please contact if you need the job advert or form in another format.

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Key Responsibilities:

• Count and check stocks when they arrive.
• Track inventory levels.
• Enter and process orders accurately.
• Check and pack orders, ensuring quality and accuracy.
• Get orders ready on time for delivery.
• Coordinate incoming deliveries and outgoing shipments.
• Communicate with vendors, suppliers, and internal teams about orders and delivery schedules.
• Prepare invoices, order forms, and shipment records.
• Keep the warehouse clean, organized, and safe.

Qualifications:

• Senior High/College graduate or relevant work experience.
• Experience in warehouse, supply chain, or logistics is a plus but not required.
• Basic computer skills (MS Office; inventory systems is a bonus).
• Organized, detail-oriented, and willing to learn.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php16, Php18,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• When are you available to start?

Education:

• Senior High School (Preferred)

Location:

• Mandaluyong Central Post Office 1550 P00 (Preferred)

Work Location: In person

SUPPLY CHAIN & S&OP ANALYST II
At FMC, our employees are guided by our purpose: Innovation for Agriculture, Solutions for the Planet. We provide farmers innovative solutions that increase the productivity and resilience of their land. From our industry-leading pipeline to novel biologicals and precision technologies, we are passionate about the power of science to solve agriculture's biggest challenges.

For more than a century, FMC has successfully delivered some of the of the industry's most advanced, innovative solutions that protect farmers' crops from destructive pests and disease, while also protecting the environment. We are committed to fulfilling our mission of discovering new herbicide, insecticide and fungicide active ingredients, product formulations and pioneering technologies that are consistently better for the planet.

Position Summary
The Supply Chain & S&OP analyst supports the regional integrated supply chain function by providing data management and critical analytical insights that help make better data driven decisions. This role will work cross functionally with supply chain, procurement, manufacturing, logistics and IT to gather requirements, implement solutions, and support decision making processes.

Location: Manila, Philippines
The Role
Data Collection And Management

• Collect data from various sources such as SAP & IBP related to supply chain activities, such as procurement, inventory, logistics, and manufacturing.
• Ensure data quality and accuracy through cleaning and validation processes.

Data Analysis And Interpretation

• Use statistical techniques to analyze data, identify trends, and uncover patterns that can inform business decisions.

Data Visualization And Reporting

• Create visualizations to present data in a clear and understandable way.
• Support the development and continuous improvement of S&OP and execute standard reporting metrics.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and identify trends or anomalies in integrated supply chain operations

Problem-Solving And Decision Support

• Help integrated supply chain organizations solve business problems by identifying bottlenecks, inefficiencies, and areas for improvement by analyzing data and recommending solutions.
• Perform ad-hoc reporting &/or scenario-based data modeling analysis to support executive and regional level improvement project initiatives

Collaboration And Communication

• Communicate findings, insights, and recommendations to stakeholders through reports and presentations.
• Train end users in standard global reporting
• Collaborate with other integrated supply chain analysts and departments to promote alignment and knowledge sharing

Inventory Management

• Analyze inventory levels, forecasted demand, and inventory turnover to minimize costs and ensure product availability.

Process Improvement

• Identify opportunities to streamline processes, improve data quality, and enhance the overall efficiency of the supply chain.

The Candidate

• Bachelor's degree in supply chain management, operations research, industrial engineering, or a related field.
• Min 2 - 3 years of experience in supply chain management, data analysis, or a related field is preferred.
• Demonstrated experience with SAP, Power BI and SQL and/or Python.
• Demonstrated experience working with global cross-functional teams.
• Must be able to work mid-shift 1PM – 10PM.