147 Order Management Specialist jobs in the Philippines
Sr. Specialist, Order Management
Muntinlupa, National Capital Region
Boehringer Ingelheim
Posted 26 days ago
Job Viewed
Job Description
**The Position**
Looking for a role where you can focus on where you will help build the Order to Cash, Order Management team? Help us build our team by providing timely review and solution of errors of incoming electronic sales orders, billing document and manual release to accounting for Global Business Services supported countries. In addition, you will perform global approval of credit note requests.
**Tasks and Responsibilities:**
+ As Senior Specialist in Order Management, you are ensuring complete sales order and billing process for supported countries with defined complexity in SAP Global Business Services. Also, daily monitoring is performed including analysis and solution of occurring errors in sales order entry interfaces.
+ You are responsible for validation and approval of rebate credit note requests. Review requests with regards to requirements for posting to correct accounts and income statement positions.
+ You are supporting local business for sales order management processes and ensure that standards in daily business are kept according to global order management guidelines and concepts.
+ In addition, you are managing Order Management processes such as:
+ Sales orders are ready to be processed
+ Billing are timely posted and released to accounting
+ Rebate credit note requests are created with correct data and approved in a timely manner.
+ Accuracy of Pricing Validation
+ Mass upload of sales order
+ Reporting and Presentation
+ Stakeholder Management
+ Deployment
+ Internal control monitoring
+ First level support for issue resolution
+ Facilitate trainings and knowledge transfers
+ Spearhead process improvements
+ Other tasks that may be assigned by Team Lead
**About our Future Employee**
You must have 3-5 years of experience in order management processes.
Additionally, we are looking for a candidate with:
+ Bachelor degree in Accounting, Business Administration or equivalent.
+ Broad knowledge in SAP Sales & Distribution(sales order processing, pricing, billing)
+ Strong analytical skills, good personal and organizational skills, sensitivity for people, drive for continuous improvement, negotiating skills, capacity for teamwork, reliability and self-dependent.
+ Very good command of English language skills.
+ With experience in a shared services environment is an advantage
+ Willing to work in a flexible schedule (Morning/ Mid/ Night).
**Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.**
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
Looking for a role where you can focus on where you will help build the Order to Cash, Order Management team? Help us build our team by providing timely review and solution of errors of incoming electronic sales orders, billing document and manual release to accounting for Global Business Services supported countries. In addition, you will perform global approval of credit note requests.
**Tasks and Responsibilities:**
+ As Senior Specialist in Order Management, you are ensuring complete sales order and billing process for supported countries with defined complexity in SAP Global Business Services. Also, daily monitoring is performed including analysis and solution of occurring errors in sales order entry interfaces.
+ You are responsible for validation and approval of rebate credit note requests. Review requests with regards to requirements for posting to correct accounts and income statement positions.
+ You are supporting local business for sales order management processes and ensure that standards in daily business are kept according to global order management guidelines and concepts.
+ In addition, you are managing Order Management processes such as:
+ Sales orders are ready to be processed
+ Billing are timely posted and released to accounting
+ Rebate credit note requests are created with correct data and approved in a timely manner.
+ Accuracy of Pricing Validation
+ Mass upload of sales order
+ Reporting and Presentation
+ Stakeholder Management
+ Deployment
+ Internal control monitoring
+ First level support for issue resolution
+ Facilitate trainings and knowledge transfers
+ Spearhead process improvements
+ Other tasks that may be assigned by Team Lead
**About our Future Employee**
You must have 3-5 years of experience in order management processes.
Additionally, we are looking for a candidate with:
+ Bachelor degree in Accounting, Business Administration or equivalent.
+ Broad knowledge in SAP Sales & Distribution(sales order processing, pricing, billing)
+ Strong analytical skills, good personal and organizational skills, sensitivity for people, drive for continuous improvement, negotiating skills, capacity for teamwork, reliability and self-dependent.
+ Very good command of English language skills.
+ With experience in a shared services environment is an advantage
+ Willing to work in a flexible schedule (Morning/ Mid/ Night).
**Click here to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.**
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
This advertiser has chosen not to accept applicants from your region.
0
Specialist I, Order Management
Emerson Philippines
Posted today
Job Viewed
Job Description
By joining us as a **Specialist 1, Order Management**, you will be a key member of a high-performing, dynamic, and customer focused Order Management team. In this capacity, you will have the opportunity to make a difference by providing excellent customer service to our partners and Emerson end customers. Through your skills and expertise in Customer Care, you will provide product pricing, delivery, and parts information to seamlessly serve our customers.
**IN THIS ROLE YOU WILL**:
- Receive, enter, and process orders into the Business System
- Generate and send customer order acknowledgement
- Coordinate with factory personnel, representatives, Inside Sales and Customer Support
- teams to monitor the status of Request for Quotation (RFQ), Orders, Buyouts, Shipment Holds, Shipment Status, and Inspections
- Check completeness of commercial requirements for Tier 0 orders.
- Notify customer of promise delivery date and provide shipment confirmation to customers
- Update order and quote records and status in Business System
**FOR THIS ROLE YOU WILL NEED**:
- Bachelor’s degree in any 4-year course
- At least 1.5 years of experience related to documentation management, data entry and/or data administration support or function
- Knowledge of MS Office Applications like MS Outlook and Excel
- Knowledge in business processes, system and tools
- General understanding of the quote-to-cash process
- Knowledge in Trade compliance
**Job Types**: Full-time, Permanent
**Benefits**:
- Opportunities for promotion
- Work from home
Schedule:
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your minimum expected salary?
**Education**:
- Bachelor's (required)
**Experience**:
- Order entry: 1 year (preferred)
Shift availability:
- Night Shift (required)
**IN THIS ROLE YOU WILL**:
- Receive, enter, and process orders into the Business System
- Generate and send customer order acknowledgement
- Coordinate with factory personnel, representatives, Inside Sales and Customer Support
- teams to monitor the status of Request for Quotation (RFQ), Orders, Buyouts, Shipment Holds, Shipment Status, and Inspections
- Check completeness of commercial requirements for Tier 0 orders.
- Notify customer of promise delivery date and provide shipment confirmation to customers
- Update order and quote records and status in Business System
**FOR THIS ROLE YOU WILL NEED**:
- Bachelor’s degree in any 4-year course
- At least 1.5 years of experience related to documentation management, data entry and/or data administration support or function
- Knowledge of MS Office Applications like MS Outlook and Excel
- Knowledge in business processes, system and tools
- General understanding of the quote-to-cash process
- Knowledge in Trade compliance
**Job Types**: Full-time, Permanent
**Benefits**:
- Opportunities for promotion
- Work from home
Schedule:
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your minimum expected salary?
**Education**:
- Bachelor's (required)
**Experience**:
- Order entry: 1 year (preferred)
Shift availability:
- Night Shift (required)
This advertiser has chosen not to accept applicants from your region.
1
Specialist II Order Management Middle East Accounts Administration
Mandaluyong, National Capital Region
Emerson
Posted 10 days ago
Job Viewed
Job Description
Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Specialist II Order Management Middle East Accounts Administration, you will support the Measurement Solutions Middle East and Africa team by providing order administration support to Sales Offices/Local Business Partners and customers from Middle East Asia and Africa (MEA) by reviewing orders and administering until fulfillment, working closely with factories and sales and customers.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
**In This Role, Your Responsibilities Will Be:**
+ To review the purchase orders and other documents and validate them against system requirements.
+ To check for completeness and applicability of commercial terms for orders Tier 2 and up
+ To assess customer commercial requirements and applies applicable items (terms and condition, delivery method, etc.) to the order.
+ To coordinate with suppliers to determine the part numbers of buyout products.
+ To verify new customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems Submits Request for Address Book set-up.
+ To communicate order updates, factory requirement, manufacturing schedule and other order information to Local Business partners and customers.
+ To coordinate with factory, supply chain and logistics on order requirements to ensure accurate fulfillment of orders.
+ To facilitate meetings and reviews with customers or Local Business Partners for clarification and issue resolution.
+ To ensure shipment of orders are in compliance with customer requirements for smooth collection of
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!
**In This Role, Your Responsibilities Will Be:**
+ To review the purchase orders and other documents and validate them against system requirements.
+ To check for completeness and applicability of commercial terms for orders Tier 2 and up
+ To assess customer commercial requirements and applies applicable items (terms and condition, delivery method, etc.) to the order.
+ To coordinate with suppliers to determine the part numbers of buyout products.
+ To verify new customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems Submits Request for Address Book set-up.
+ To communicate order updates, factory requirement, manufacturing schedule and other order information to Local Business partners and customers.
+ To coordinate with factory, supply chain and logistics on order requirements to ensure accurate fulfillment of orders.
+ To facilitate meetings and reviews with customers or Local Business Partners for clarification and issue resolution.
+ To ensure shipment of orders are in compliance with customer requirements for smooth collection of
This advertiser has chosen not to accept applicants from your region.
2
Order Processing Specialist
Coolerguys
Posted today
Job Viewed
Job Description
**ROLE AND RESPONSIBILITIES**
- Dropship and track orders to ensure successful on-time delivery metrics.
- Generate purchase orders for stock and request for quotes on new parts.
- Coordinate with vendors regarding stocks, shipment and tracking details.
- Create and coordinate inventory
- Dropship and track orders to ensure successful on-time delivery metrics.
- Generate purchase orders for stock and request for quotes on new parts.
- Coordinate with vendors regarding stocks, shipment and tracking details.
- Create and coordinate inventory
This advertiser has chosen not to accept applicants from your region.
3
Sales Order Processor
Eastman Industrial Supply Inc.
Posted 8 days ago
Job Viewed
Job Description
The Order Management Specialist ensures the seamless processing of customer orders from initiation to completion. This role involves coordinating with various teams, maintaining accurate records, and delivering excellent customer service to ensure timely and accurate order fulfillment.
br>Order Processing:
Review and process customer purchase orders accurately and efficiently.
Verify order details, including pricing, terms, and stock availability.
Enter and update orders in the system to ensure accurate tracking.
Customer Communication:
Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
Address and resolve customer inquiries related to orders and shipments.
Coordination Across Departments:
Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
Coordinate with the finance team to validate
br>Order Processing:
Review and process customer purchase orders accurately and efficiently.
Verify order details, including pricing, terms, and stock availability.
Enter and update orders in the system to ensure accurate tracking.
Customer Communication:
Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
Address and resolve customer inquiries related to orders and shipments.
Coordination Across Departments:
Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
Coordinate with the finance team to validate
This advertiser has chosen not to accept applicants from your region.
4
Sales Order Processor
Makati, National Capital Region
Infinity Sports International, Inc.
Posted today
Job Viewed
Job Description
Bachelor’s Degree
Minimum of two (2) year of working experience on a Trading & Distribution Company and/or wholesale and retail
Highly adept in various Enterprise Resource Planning (ERP) and Microsoft Applications.
**Job Description**:
Sales Order Monitoring, updating and processing.
Evaluate all orders and ensure accuracy of all forms and inform management for all incomplete orders and verify all client information to deliver all products.
Complete necessary paperwork/record
**Job Types**: Full-time, Permanent
**Salary**: Php17,000.00 - Php18,000.00 per month
**Benefits**:
- Pay raise
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
Minimum of two (2) year of working experience on a Trading & Distribution Company and/or wholesale and retail
Highly adept in various Enterprise Resource Planning (ERP) and Microsoft Applications.
**Job Description**:
Sales Order Monitoring, updating and processing.
Evaluate all orders and ensure accuracy of all forms and inform management for all incomplete orders and verify all client information to deliver all products.
Complete necessary paperwork/record
**Job Types**: Full-time, Permanent
**Salary**: Php17,000.00 - Php18,000.00 per month
**Benefits**:
- Pay raise
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
5
Sales Order Processor
Makati City, National Capital Region
Infinitysportsinternational
Posted 5 days ago
Job Viewed
Job Description
The Sales Order Processor is responsible for managing customer orders from receipt to delivery, ensuring accuracy, efficiency, and timely processing. This role acts as a key liaison between the sales team, warehouse, and customers, maintaining smooth workflow and excellent customer service standards.
- Accurately input and process sales orders into the ERP or order management system.
- Review customer purchase orders for completeness and compliance with pricing, terms, and delivery schedules.
- Monitor order progress, ensuring timely fulfillment, shipment, and invoicing.
- Coordinate with warehouse, logistics, and production teams to confirm stock availability and delivery timelines.
- Handle customer queries and provide order updates or changes as needed.
- Work closely with the sales team to resolve any order-related issues or discrepancies.
- Maintain accurate and up-to-date customer records, pricing details, and product information.
- Generate order confirmations, invoices, and shipping documents as required.
- Support returns, credits, and backorders in line with company policies.
- Produce regular reports on order status, backlog, and performance metrics.
Qualifications:
- 1-3 years experience in a sales order processing, customer service, or administrative role
-
Familiarity with ERP/order management systems (e.g., SAP, Oracle, Sage, NetSuite)
-
Experience in B2B or manufacturing/distribution environments is an advantage
-
Excellent attention to detail and data entry accuracy
-
Strong organizational and multitasking skills
-
Good written and verbal communication skills
This advertiser has chosen not to accept applicants from your region.
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6
Purchase Order Specialist
National Capital Region, National Capital Region
WHR Global Consulting
Posted 18 days ago
Job Viewed
Job Description
POSITION TITLE: Supply Chain Specialist (Order Expeditor)
WORK LOCATION: Alabang br> WORK SETUP: Onsite
WORK SCHEDULE: Mid Shift (Starts at 12NN)
QUALIFICATIONS
-Bachelor’s degree in Economics, Business, Supply Chain Management, or a related discipline < r> -At least 3 years of experience in order expedition or related experience
-Experience working in a BPO set-up is an advantage
RESPONSIBILITIES/DUTIES
-Collaborate closely with respective accounts to fully understand and fulfill all customer requirements in accordance with contract terms
-Manage the supplier-side purchase order (PO) process, ensuring confirmation of receipt, timely release, expediting, and coordinating deliveries to meet contractual deadlines efficiently
-Handle all correspondence related to shipments, delivery, and material quality and quantity; promptly report any concerns to relevant parties to ensure orders meet required specifications and address pressing issues timely
-Meet agreed quality assurance (QA) requirements to safeguard quality and standards of work
-Facilitate smooth PO delivery by maintaining effective communication with stakeholders to sustain strong client relationships
-Escalate complex or unresolved issues, queries, or concerns to immediate superior for swift resolution
-Achieve zero accidents to minimize operational costs
-Share knowledge and skills with new members and junior colleagues for business continuity
-Report security incidents and/or identified security weaknesses
-Perform other tasks as assigned from time to time
WORK LOCATION: Alabang br> WORK SETUP: Onsite
WORK SCHEDULE: Mid Shift (Starts at 12NN)
QUALIFICATIONS
-Bachelor’s degree in Economics, Business, Supply Chain Management, or a related discipline < r> -At least 3 years of experience in order expedition or related experience
-Experience working in a BPO set-up is an advantage
RESPONSIBILITIES/DUTIES
-Collaborate closely with respective accounts to fully understand and fulfill all customer requirements in accordance with contract terms
-Manage the supplier-side purchase order (PO) process, ensuring confirmation of receipt, timely release, expediting, and coordinating deliveries to meet contractual deadlines efficiently
-Handle all correspondence related to shipments, delivery, and material quality and quantity; promptly report any concerns to relevant parties to ensure orders meet required specifications and address pressing issues timely
-Meet agreed quality assurance (QA) requirements to safeguard quality and standards of work
-Facilitate smooth PO delivery by maintaining effective communication with stakeholders to sustain strong client relationships
-Escalate complex or unresolved issues, queries, or concerns to immediate superior for swift resolution
-Achieve zero accidents to minimize operational costs
-Share knowledge and skills with new members and junior colleagues for business continuity
-Report security incidents and/or identified security weaknesses
-Perform other tasks as assigned from time to time
This advertiser has chosen not to accept applicants from your region.
7
Order Management Associate
Makati, National Capital Region
Continental
Posted 13 days ago
Job Viewed
Job Description
Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia)
▪ Accurately enter orders manually into SAP.
▪ Ensures that electronic orders flow into the system as intended.
▪ Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.
- Ensure order fulfillment (stock availability, order status, document requests, etc.)
- Correct EDI or Electronic order errors to root-cause
- Handle specialized customers and tasks with specific instructions and requirements
- Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return
- Handle more complex claims like annual returns and freight claims"
▪ Answer inbound calls for routine inquiries
▪ Make outbound calls for routine inquiries, verification, clarification, etc.
▪ Understand and effectively recommend products and solutions to customers. Offer alternative products or solutions to meet customers' needs. If something is stocked out, offer comparable spec to meet customers' requirements. Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries"
▪ Perform SAP transactions to log, check order status, quote price and availability and provide product information to customer
▪ Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquiries
▪ Function as universal back-up specifically for specialized accounts/tasks.
- Resolve complaints and conflicts as they relate to keeping customers satisfied. Communicate issues to management and work to resolve/settle disputes within company guidelines/policy.
- Seek to understand and identify new ways to offer value added services to customers. Complement and work in tandem with various ContiTech departments to improve customer experience.
▪ Identify process improvement opportunities and lead projects designed to implement the targeted improvements.
▪ Own and maintain of work instruction documents year to year.
- Become familiar with the customer service technology infrastructure in order to ensure best practices are used to optimize customer service processes and customer satisfaction.
▪ Bachelor's degree or equivalent.
▪ 2-5 years of experience in Customer Service, Order Management or Supply Chain roles.
▪ Order Management or Supply Chain Management experience required.
▪ Small group project or process improvement initiative.
▪ At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.
Replacement of Mia Bless Manalo, moving to new role effective May 1, 2025
Ready to drive with Continental? Take the first step and fill in the online application.
▪ Accurately enter orders manually into SAP.
▪ Ensures that electronic orders flow into the system as intended.
▪ Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.
- Ensure order fulfillment (stock availability, order status, document requests, etc.)
- Correct EDI or Electronic order errors to root-cause
- Handle specialized customers and tasks with specific instructions and requirements
- Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return
- Handle more complex claims like annual returns and freight claims"
▪ Answer inbound calls for routine inquiries
▪ Make outbound calls for routine inquiries, verification, clarification, etc.
▪ Understand and effectively recommend products and solutions to customers. Offer alternative products or solutions to meet customers' needs. If something is stocked out, offer comparable spec to meet customers' requirements. Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries"
▪ Perform SAP transactions to log, check order status, quote price and availability and provide product information to customer
▪ Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquiries
▪ Function as universal back-up specifically for specialized accounts/tasks.
- Resolve complaints and conflicts as they relate to keeping customers satisfied. Communicate issues to management and work to resolve/settle disputes within company guidelines/policy.
- Seek to understand and identify new ways to offer value added services to customers. Complement and work in tandem with various ContiTech departments to improve customer experience.
▪ Identify process improvement opportunities and lead projects designed to implement the targeted improvements.
▪ Own and maintain of work instruction documents year to year.
- Become familiar with the customer service technology infrastructure in order to ensure best practices are used to optimize customer service processes and customer satisfaction.
▪ Bachelor's degree or equivalent.
▪ 2-5 years of experience in Customer Service, Order Management or Supply Chain roles.
▪ Order Management or Supply Chain Management experience required.
▪ Small group project or process improvement initiative.
▪ At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.
Replacement of Mia Bless Manalo, moving to new role effective May 1, 2025
Ready to drive with Continental? Take the first step and fill in the online application.
This advertiser has chosen not to accept applicants from your region.
8
Order Management Analyst
Makati, National Capital Region
Continental
Posted 13 days ago
Job Viewed
Job Description
Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia)
▪ Manage queues and cases (customer orders and inquiries) from Salesforce.com
▪ Answer customer inquirires completely and accurately
▪ Accurately enter orders manually into SAP.
▪ Ensures that electronic orders flow into the system as intended.
▪ Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.
- Ensure order fulfillment (stock availability, order status, document requests, etc.)
- Correct EDI or Electronic order errors to root-cause
- Handle specialized customers and tasks with specific instructions and requirements
- Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return
- Handle more complex claims like annual returns and freight claims"
▪ Answer inbound calls for routine inquiries
▪ Make outbound calls for routine inquiries, verification, clarification, etc.
▪ Understand and effectively recommend products and solutions to customers. Offer alternative products or solutions to meet customers' needs. If something is stocked out, offer comparable spec to meet customers' requirements. Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries"
▪ Perform SAP transactions to log, check order status, quote price and availablity and provide product information to customer
▪ Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquirires
▪ Function as universal back-up specifically for specialized accounts/tasks.
- Resolve complaints and conflicts as they relate to keeping customers satisfied. Communicate issues to management and work to resolve/settle disputes within company guidelines/policy.
- Seek to understand and identify new ways to offer value added services to customers. Complement and work in tandem with various ContiTech departments to improve customer experience.
▪ Identify process improvement opportunities and lead projects designed to implement the targeted improvements.
▪ Own and maintain of work instruction documents year to year.
- Become familiar with the customer service technology infrastructure in order to ensure best practices are used to optimize customer service processes and customer satisfaction.
▪ Bachelor's degree or equivalent
▪ 2-5 years of experience in Customer Service, Order Management or Suppy Chain roles
▪ Order Management or Supply Chain Management experience required
▪ Small group project or process improvement initiative
▪ At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.
Replacement of Joy Ramos, moved as Order Management Specialist effective March 15, 2025
Ready to drive with Continental? Take the first step and fill in the online application.
▪ Manage queues and cases (customer orders and inquiries) from Salesforce.com
▪ Answer customer inquirires completely and accurately
▪ Accurately enter orders manually into SAP.
▪ Ensures that electronic orders flow into the system as intended.
▪ Resolve order conflicts (pricing, terms, products) and monitors orders through shipment.
- Ensure order fulfillment (stock availability, order status, document requests, etc.)
- Correct EDI or Electronic order errors to root-cause
- Handle specialized customers and tasks with specific instructions and requirements
- Handle simple claims like undershipping, overshipping, customer errors that require straightforward credit/debit or return
- Handle more complex claims like annual returns and freight claims"
▪ Answer inbound calls for routine inquiries
▪ Make outbound calls for routine inquiries, verification, clarification, etc.
▪ Understand and effectively recommend products and solutions to customers. Offer alternative products or solutions to meet customers' needs. If something is stocked out, offer comparable spec to meet customers' requirements. Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries"
▪ Perform SAP transactions to log, check order status, quote price and availablity and provide product information to customer
▪ Coordinate with various departments such as pricing, supply chain, master data, etc as needed to completely answer customer inquirires
▪ Function as universal back-up specifically for specialized accounts/tasks.
- Resolve complaints and conflicts as they relate to keeping customers satisfied. Communicate issues to management and work to resolve/settle disputes within company guidelines/policy.
- Seek to understand and identify new ways to offer value added services to customers. Complement and work in tandem with various ContiTech departments to improve customer experience.
▪ Identify process improvement opportunities and lead projects designed to implement the targeted improvements.
▪ Own and maintain of work instruction documents year to year.
- Become familiar with the customer service technology infrastructure in order to ensure best practices are used to optimize customer service processes and customer satisfaction.
▪ Bachelor's degree or equivalent
▪ 2-5 years of experience in Customer Service, Order Management or Suppy Chain roles
▪ Order Management or Supply Chain Management experience required
▪ Small group project or process improvement initiative
▪ At least 2 years experience in a BPO or shared services environment working with Asia, Australia, Europe, South Africa, Latin America or North America market.
Replacement of Joy Ramos, moved as Order Management Specialist effective March 15, 2025
Ready to drive with Continental? Take the first step and fill in the online application.
This advertiser has chosen not to accept applicants from your region.
9