5 Optical Engineer jobs in the Philippines

Job Title: Senior Global Technical Support – Converged Packet Optical Platform

Client: Ciena – Ciena is a globally recognized leader in networking systems, services, and software, specializing in optical and packet networking. The company is known for delivering high-performance network infrastructure to clients worldwide.

Employment Type: Initial 6-month probationary contract, with the opportunity for regularization upon successful evaluation.

Work Arrangement: Hybrid setup with minimal onsite reporting at Regus, Taguig (as needed).

Work Schedule: Candidates must be willing to perform on-call duties 24/7, including public holidays and weekends, based on business requirements.

Target Start Date: As soon as possible

Salary Range: Up to Php 68,000 base monthly

Leaves and Benefits:

• 10 Paid Leaves (pro-rated annually)
• HMO Coverage with a Maximum Benefit Limit of Php 135,000
• Life Insurance (effective on Day 1)
• Government-mandated benefits
• No additional allowances provided

The Senior Global Technical Support Engineer will be responsible for delivering advanced system-level technical support for Ciena's Converged Packet Optical Platform. The role requires providing both pre- and post-sales support, handling complex customer issues, and ensuring the efficient operation and maintenance of optical transport networks. This position will interact directly with global clients and internal teams to resolve technical challenges and ensure high levels of customer satisfaction.

• Provide remote and, when necessary, onsite technical support for identified Ciena products.
• Manage and resolve support tickets and customer cases in a timely and effective manner.
• Attend customer maintenance windows and deliver support outside of standard business hours, including weekends and holidays.
• Serve as the Customer Lead Engineer (CLE) for designated accounts.
• Collaborate with internal teams such as Engineering, Quality Assurance, Product Management, and Training to address customer concerns and feedback.
• Utilize diagnostic tools and lab environments to identify and resolve complex issues.
• Prepare and publish required documentation, including Method of Procedures (MOPs), Implementation Service Bulletins (ISBs), and Field Service Bulletins (FSBs).
• Contribute to the organization's knowledge base and assist in the training of newly hired engineers.
• Participate in or lead on-site customer engineering support functions, if required.
• Travel to client sites or other Ciena locations globally, as needed.

• Bachelor's degree in Electronics and Communications Engineering, Computer Science, or a related technical discipline.
• At least 3 to 5 years of relevant experience in telecommunications, particularly in a technical support capacity.
• Proficiency in optical transport technologies, including but not limited to DWDM, ASON, OSRP, ROADMs, Raman Amplification, and OTN.
• Knowledge of carrier Ethernet technologies and protocols such as OSPF, MPLS, BGP, and ASBR.
• Experience in operation, maintenance, and troubleshooting of optical transport systems.
• Strong verbal and written communication skills in English.
• Ability to work independently and manage time effectively under minimal supervision.

• Expertise in OTN, SONET/SDH/DWDM, and Carrier Ethernet technologies.
• Experience with Red Hat Linux, UNIX, or Solaris operating systems.
• Ciena CE or OC certifications (or equivalent) are highly desirable.
• Familiarity with optical and protocol testing equipment.
• Excellent problem-solving skills and attention to detail.
• Experience in customer-facing roles within the telecommunications industry.
• Proficient in the use of Microsoft Office applications (Word, Excel, Outlook).

• Strong customer service orientation and ability to engage with clients at both technical and managerial levels.
• Highly motivated self-starter with the ability to work under pressure.
• Team player with excellent interpersonal and collaboration skills.
• Willingness to assume full ownership of customer issues until resolution.

Job Qualifications:

•    Bachelor's degree or higher in Optical Engineering, Physics, Electrical Engineering, or related field.

• years of experience in optical design and development (or equivalent academic experience).

•    Proficiency in optical simulation tools

•    Has operational knowledge and experience in light and optical lenses that applies to analog and digital product systems

•    Experience with optical measurement tools and lab instrumentation.

•    Strong analytical and problem-solving skills.

•    Experience with imaging systems, lasers, camera, thermal devices, fiber optics, etc.

•    Familiarity with CAD tools and mechanical/thermal interfaces.

Job functions:

•    Design and develop optical systems including lenses, illumination setups, and optical assemblies.

•    Perform optical modeling and simulations using software

•    Develop tolerances, specifications, and test plans for optical components.

•    Conduct laboratory testing and validation of optical prototypes.

•    Collaborate with cross-functional teams to integrate optical designs into larger systems.

•    Support manufacturing with optical alignment procedures and quality assurance.

•    Troubleshoot and resolve optical performance issues.

•    Prepare detailed design and BOM/BOQ/SE assumptions

•    Conduct pre-sales tasks such as preparation of presentation materials, product presentations and customer consultations

• Champions the product to customers and internal groups (Sales and Technical).

•    Collaboration with local and foreign vendors making sure to strengthen the sales and engineering capabilities of the team

Qualifications:

• Education Graduate of Applied Physics Related Master's Degree, Doctorate Degree or professional qualification an advantage
• Work Experience At least seven years of work experience in optics and vision systems and applications

Duties and Responsibilities:

• Responsible for innovation, capability and competency development in the area of optics, camera and vision test systems and AOI
• Perform architecture design, checking, reviewing and recommending approval for identified activities and decisions of the department related to optical tests, camera and vision test systems and AOI
• In-charge of ensuring that project requirements are met and concerns are addressed accordingly
• Certify compliance of testers to appropriate standards including safety
• Define projects and plans to align IMI capabilities to support new and emerging technologies
• Drives competency development activities for vision and optical tests topics
• Provides inputs in the performance reviews and development plans of Engineers and other support members of projects led

Skills and Abilities:

• Strong background in the fields of Optics, Optics measurements, Laser and Photonics and Imaging
• Excellent oral and written communication skills; fluency in language other than English an advantage
• Highly analytical and with attention to details
• Strong leadership skills
• Effective presentation and facilitation skills
• Strong decision-making skills
• Project management skills
• Interpersonal skills

Job Qualifications:

Graduate of Applied Physics

Related Master's Degree, Doctorate Degree or Professional qualification an advantage

Job Responsibilities:

1. TSD Project Management & Execution

1.1 Prepares/reviews design concept and costing in vision or

optics test project proposal/quotes

1.2 Participates in resource planning (Optics

engr/TSDE/MDEs) in TSD Projects

1.3 Provides technical inputs and support to issues related to

optical/vision tests to ensure quality and compliance to

customer requirements or standards

1.4 Provides technical support to decisions/activities related

to quality assesment of optical testers, parts/assemblies from

suppliers

1. Optics/Vision Tests Development

2.1 Act as PM of projects involving complex automation.

2.2 Leads the reviews/qualification of the technical

capabilities of new suppliers for integration of vision/optical

testers in TSD projects

1. IMI/TSD Technology Roadmap Development

3.1 Creates plan or provides inputs to define new

competencies, capabilities and tools for TSD to support

current/future projects and emerging tecnologies

3.2 Collaborates with industry/academe partners in strategic

projects.

3.3 Act as consultant to projects in other departments related

to vision systems and optical tests

3.4 Paticipates in Technology Roadmap Planning of IMI.

1. TSD Staff Development

4.1 Participates in hiring of TSDEs (Optics) for TSD.

4.2 Drives competency development activities for vision and

optical tests topics

4.3 Provides inputs in the performance reviews and

development plans of engineers and other support members

of projects led.