227 Operations jobs in Makati City

Job Summary:
Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment.

Duties & Responsibilities:

• Reviews and assesses the adequacy and effectiveness of Company policies, processes, and procedures.
• Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
• Reviews and analyzes processes to ensure compliance and operational efficiency.
• Recommends improvements for internal controls, processes, and procedures.
• Prepare detailed reports documenting findings, risks, and recommendations.
• Collaborates with various Department Heads to address control gaps and implement
• improvements.
• Monitors adherence to internal policies, procedures, and regulatory requirements.
• Performs other duties that may be assigned from time to time.

**Job Description**
CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a **Business Analyst** role available.
**Only candidates located in the Philippines to apply.**
**Job summary:**
+ The role is responsible for supporting business process improvement projects as well as change requests for systems and processes; responsible for screening and analyzing business requests, and identifying, assessing the related change needs requiring system enhancements and/or process changes; responsible for gathering complete business requirements by conducting elicitation workshops and other related activities; captures, documents and develop business requirements documentation including use cases, as-is and to-be state process mapping and modeling; assists in creating proposals for improved or new operational design; conducts analysis to understand impacts of process and system changes to business; provides support to the business during the implementation process of projects from initiation to post go live; supports the creation of business cases outlining cost impacts and value drivers of proposed changes and solutions.
**Essential Functions:**
+ Handling all process change / systems enhancement requests from the business, including gathering requirements, conducting impact analysis, creating use cases, creating test cases and executing systems testing, process mapping and modelling, and other needed business requirement documentations as required.
+ Supporting the delivery of process improvement projects with process design/changes and system development components, owning the execution and completion of business analysis tasks and deliverables needed for the projects from initiation to post go live implementation stages. The responsibilities include developing the following documentation as needed on the projects: business cases, project charters, as-is and to-be process models, impact analysis, gap analysis, data analysis, business process viewpoints, business function viewpoints, business requirement documents with use cases, creating test cases and conducting systems testing. The user is also expected to support business teams by: writing system user guides, process manuals, presentation decks, and delivering trainings.
+ Provides support to business operational teams in conducting process reviews, identifying non-value adding steps, assessing areas for improvement to create lean processes, and supporting the adoption of process changes. The responsibilities include facilitating process review workshops, value stream mapping, data analysis, and process modelling.
+ Conducts interactive workshops for employees to generate process improvement ideas, identify opportunities, develops recommendations and propose solutions
+ Conducts business analytics that identifies actionable business insights; conducting data analysis to recognize trends and opportunities for operational improvements in terms of cost, quality, or efficiency.
**Qualifications:**
+ Bachelor's Degree preferably from Industrial Engineering, Computer Science, or Information Technology.
+ At least **5 years of relevant experience** in the following areas:
+ ArchiMate modeling and BPMN (Business Process Model and Notation)
+ Software Development Life Cycle (SDLC)
+ Lean Six Sigma methodologies
+ IT Business Analysis, Project Delivery, or Agile frameworks (e.g., Scrum)
+ Proficient in **AWS** , **Microsoft Office Suite** , and **Microsoft Visio**
+ Strong analytical thinking, with a collaborative mindset and excellent communication and presentation skills
**Knowledge, Skills & Abilities:**
+ Business Requirements Elicitation, Business Requirements Documentation Development, Process Mapping and Modeling, Value Stream Mapping, Stakeholder Management, Systems Testing, Data Analysis
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel: Less than 25% with shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. May be requested to work a different shift.
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**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Responsibilities
- Execute on set standards, processes, SLAs, SOPs and service warranties set by managers.
- Ensure all systems operate smoothly and align with our quality standards.
- Monitor real-time operations and address potential issues as they arise.
- Give feedback to managers on how to improve the quality of our service.
- Analyze the performance data and give inputs on how to make our services better.
- Recommends measures based on operations analytics.

Minimum Qualifications
- Experience in customer service.
- Familiarity with Zendesk, VOIP, NPS, and CSAT.
- Experience in handling end-to-end sales.
- Exceptional communication and organizational skills. Able to communicate and listen effectively; great written and verbal skills.
- Working at rapidly growing organizations is an advantage.
- A creative, solutions focused approach, with a focus on achieving results.
- Ready to roll-up sleeves and be hands-on.
- Initiative, Pro-active, Energetic, and Self-driven.
- Preferably a graduate of Business Administration

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Makati: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

Willingness to travel:

- 25% (preferred)

- With CSP holder and BOSH training :
- With valid SO License & Driver's License br>- Graduate of Bachelors Degree in any course
- Updated 201 files w/ local requirements & social benefit numbers
- With atleast 3-5 years experience as, Operations Officer or related field
- Computer literate
- Has strong communication sk|s
- Knowledgeable in Security Management, Security Risk & Assessment, Security Survey and Security Investigation.
- Can handle multiple accounts in NCR and South Luzon areas.
- Physically & mentally fit
- Can handle stressful situations and problem solving skills
- With 4-wheel and motorcycle driving skills

For Pooling Purposes Only
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Who are we?**
At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We also create incredible assessment clinical and professional tests to help people to growth in their personal and professional lives. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large, and small.
**What you'll do**
The Operations Associate provides critical financial and operational coordination to Pearson's Global Payroll team. This role ensures accurate budget tracking, vendor payment processing, and financial variance resolution, while also supporting teamwide operations such as team meetings and executive presentation preparation.
Success in this position requires the ability to communicate in a mature and professional manner, adapt to different audiences, and collaborate effectively with individuals from diverse countries, cultures, and professional backgrounds.
This is an excellent early-career opportunity for someone eager to gain broad exposure to business operations, finance, and team coordination within a global enterprise.
**Who you will work with**
This role reports directly to the Vice President of Global Payroll. You will work closely with the Regional Payroll Leaders, HR leaders, members of Finance, and external vendors.
**Responsibilities**
**Budget Monitoring & Analysis**
* Compare monthly budget versus actuals and identify key variances
* Partner with Finance Business Partners and Accounting to research and explain discrepancies
* Assist in preparing variance commentary and reporting for leadership review
**Vendor Purchase Orders & Invoice Management**
* Create and maintain purchase orders for payroll vendors
* Code and submit vendor invoices to Source-to-Pay (A/P) for processing
* Track invoice and purchase order status
**Vendor & Stakeholder Support**
* Act as the first point of contact for payroll vendors regarding payment status inquiries
* Liaise with Finance, Accounting, and other internal stakeholders to resolve payment or charge-related issues
**Financial Research & Problem-Solving**
* Investigate department charges that appear out of scope or misaligned with budget expectations
* Analyze data and propose solutions, demonstrating sound judgment and critical thinking
* Support ad-hoc financial and operational projects as assigned by the VP
**Team & Presentation Support**
* Coordinate logistics for all-hands or team meetings, including agenda preparation, scheduling, and follow-up actions
* Assist with the creation and formatting of PowerPoint decks, reports, and executive-level presentations
**Required skills/experience**
* Degree in Accounting, Finance, Business Administration, or related field (or equivalent work experience)
* 2+ years of experience in finance, operations, accounts payable/receivable, or business operations
* Intermediate-level proficiency with Microsoft Excel (e.g. pivot tables, v-lookup, charts)
* Comfortable working in ambiguous situations and exercising critical thinking to drive clarity
* Highly organized with attention to detail and a proactive approach
* Must be fluent in English
**Preferred experience**
* Basic understanding of financial principles and accounting procedures
* Experience with Oracle EBS
* Experience with iProcurement or other spend management tools
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Human Resources
**Job Family:** ENTERPRISE
**Organization:** Corporate Human Resources
**Schedule:** FULL_TIME
**Workplace Type:** Remote
**Req ID:** 20917

The specialist role is a multi-skilled individual contributor who is an expert in learning agility and adapting to new or changing business needs. He/she will experience multiple operations environments and RELX businesses based on changing requirements, and will be exposed to new products, business units, and industries. Initial assignments are likely to be project-based or limited duration for several months, with opportunity for exposure across a broad range of learning. Based on competencies developed during initial assignments, individual preferences, and business requirements, the Operations Specialist can build his/her career path on a dedicated team or business unit, or continue with rotational assignments across the scope of RELX businesses.
Job Qualifications:
+ Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
+ Ability to work with deadlines
+ Has great attention to detail
+ Bachelor's degree or equivalent in any field Excellent English oral and written communication skills
+ At least 1-2 years BPO/shared service or relevant experience
+ Fresh graduates can be accommodated depending on communication skills and behavioral aspect
+ Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Job Summary:
The Operations Support II role is dynamic and offers extensive exposure to all facets of the exhibition cycle, encompassing administrative, operational, marketing, and other relevant functions. This position is integral to the seamless execution of exhibitions, providing invaluable support across various teams. Key responsibilities include:
+ Assisting with the onboarding of new team members, ensuring they receive comprehensive, task-specific training to integrate smoothly into their roles.
+ Serving as the internal lead and point of contact (POC) for each show, coordinating efforts and facilitating communication among all involved parties to ensure successful outcomes.
In addition to these core duties, Operations Support II professionals are expected to demonstrate flexibility and adaptability, contributing to continuous improvement initiatives and supporting the overall strategic goals of the organization.
Accountabilities:
Operations Administration:
+ Checking of stand plans while following the event's stand building regulations
+ Setup and update stand check system
+ Maintain and update all online show manuals
+ Management of all show email inboxes and fulfilling general correspondence and enquiries
+ Manage all exhibitor lists and floorplan distribution
+ Manage stand plot distribution
+ Vendor Management / Liaise with 3rd party vendors on various matters such as, but not limited to; AV feature & digital signage order, catering, crates, floral, furniture, hi-vis jackets, radios, IOSH / health & safety training, IT & comms, temp staff - and many others
+ Chasing of service order forms and other contractor / exhibitor requirements such as, but not limited to; Artworks, nameboard list, stand package details, certificate of insurance, public liability certificate
+ Manage trackers and maintain show folder management - Health & safety files, contractor on-site information, Smartsheet workspace setup - supplier order trackers
+ Liaising with show team and venue operations for meeting room bookings and organizer office requirements.
Operations Support:
+ Competent use of the e-marketing tool, website management tool and salesforce.com
+ Sales support and process - manage sales entries, quotations and invoices
+ Upload show logo, addendum, rules and regulations, and indemnity documents to sales tools
+ Manage barter process - chase invoices, credit notes, create Pos, liaise with credit control, complete new supplier forms
+ Rebooking Support - supporting the Sales Team with capturing interest for the next Event Edition - this may include contracting onsite using automated or manual contracting systems and/or managing all incoming booking forms/enquiries
+ Manage supplier compliance documents - Supplier set-up, Master Service Agreements, Schedule of Work, and drafting other legal documents
+ Manage exhibitor services such as but not limited to - Exhibitor badges, generate and distribute exhibitor zone credentials, responding to exhibitor general inquiries.
+ Post and Shipping - managing all outgoing and incoming post for the Sales and Marketing Teams
+ Manage queries - Liaising with airlines, hotels, car vendors, etc. Coordinating with the people who are travelling with their travel arrangements. (Within and or outside RX/REPH)
+ Venue Negotiation - Negotiates with venue when it comes to pricing, terms, flexibility, etc. Maintain contact/relationship with relevant hotel/venue contacts.
+ Organizing and managing on-site requirements, e.g. co-coordinating pickup and delivery of supplies and on-site materials, feature area management and general marketing team support
+ Event marketing - manage exhibitor profile completion, show invitation letter and E-signature distribution, marketing assets chase, marketing campaign calls
+ Proofing Printed / Digital Collaterals - Show Catalogue
+ Liaising with various marketing teams to ensure content updates on show websites; marketing and sales mailings / e-mails, creative materials are produced and delivered on time; and active social media presence is maintained
+ Exhibitor and visitor database management, including dealing with lists and enquiries, updating visitor / exhibitor records and generating list selections for marketing team use.
+ Meeting Administration - scheduling team meetings, composing agendas/minutes when required
Qualifications:
+ Bachelor's degree holder
+ At least 1-2 years of relevant experience
+ Strong time and project management skills
+ Excellent written and verbal communication skills
+ Experience in an event / exhibition background would be an advantage
+ Good IT skills including Microsoft Office applications and Salesforce
+ Event operations experience would be an advantage
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.