247 Operations Training jobs in the Philippines

The Training and Development Specialist is responsible for increasing employee productivity by facilitating engaging training sessions that align with company goals, values, and procedures. This includes the use of seminars, interactive workshops, team exercises, and coaching interventions to promote continuous learning and cultural alignment. Through effective training delivery, the role contributes directly to store success, employee performance, and long-term organizational sustainability.

Duties and Responsibilities:

• Lead the execution of various training initiatives, including preparation, facilitation, and post program assessment and reporting. Programs include but are not limited to: Program Orientation, In-house developed training programs for Team Members, Leaders, or incoming Store Management employees, and Outsourced training programs as needed for frontline and operations employees.
• Oversee and assess practical, hands-on training conducted at store level; ensure trainees apply skills learned and demonstrate expected behaviors.
• Plan and organize training calendars to ensure timely delivery of onboarding, skills development, and compliance-related sessions.
• Regularly assess and monitor the learning and development progress of assigned trainees to ensure completion of training goals and performance alignment.
• Execute all training activities in adherence to established training systems, guidelines, and operational procedures across all locations.
• Collaborate with the training team to propose creative and technical enhancements to training materials, modules, and systems, particularly for behavior based and corporate development programs.
• Supervise training groups by organizing and completing all related deliverables: Detailed training schedules, Individual and group trainee evaluations, Coaching and counseling reports, Accurate grading and documentation
• Liaise with Program Heads for scheduling, assignments, and preparation of training materials.
• Oversee the allocation and usage of training funds, ensuring cost-effective implementation without compromising quality.
• Oversee the Training Assistant to ensure readiness of all logistical requirements, including venue setup, training materials, equipment, and catering.
• Spearhead the setup and organization of mock-up or actual stores for training simulations ensure store cleanliness, organization, and readiness of materials and inventory.
• Accurately generate, manage, and update training reports including both standard reports and ad-hoc/custom reports as defined by the training system and operational requirements.
• Establish tools and mechanisms to track employee progress and evaluate training effectiveness, ensuring alignment with job standards and expected performance outcomes.

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree in Business Administration or equivalent.
• Proven work experience as a Trainer, Training Specialist, or in an equivalent operational role (e.g., Restaurant Manager, Supervisor) with strong background in staff development and operational training.
• Must be willing to be assigned at Frankie's Headquarters – Kapitolyo, Pasig and to be deployed to various sites or stores during New Store Openings and other training-related activities as needed.
• Must be willing to work extended hours and to work on weekends and holidays.

What We Offer:

At Frankie's New York Buffalo Wings, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, you will enjoy a range of benefits including:

• HMO Provision
• Generous paid time off and holiday leave
• Opportunities for career advancement and skills development
• Discounts on Frankie's products
• A positive and collaborative work culture

Job Types: Full-time, Permanent

Pay: Php22, Php23,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Transportation service provided

Experience:

• Training Specialist: 2 years (Preferred)

Work Location: In person

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Training Planning and Coordination

• Arrange/Co-ordinate training venues, catering and other requirements

• Coordinate with internal and external Trainers to plan training courses and required resources
• Coordinate with resellers to plan training courses and required resources
• Training phone number - Monitor and take the training enquirers phone calls
• Training email inbox - Monitor and reply to training email enquiries
• Coordinate with Melbourne based team packaging and shipping of training material to training location
• Coordinate with Melbourne based team printing of training books and training material required for a training course
• Coordinate with external printing supplier to order books, brochures, flyers, training programs
• Coordinate with marketing dept. for the development of training brochures, flyers, training programs

• LMS / TMS - Learning / Training Management System

• Set up new LMS (CDB) customers

• Create new and maintain all the Training course information in LMS (CDB)
• Input all training course participant data into LMS (CDB)
• Input all training course planning data into LMS (CDB)
• Mail merge and email Certificates to all training participants
• Maintain and update individual Training calendars for Resellers, Trainers and Bosch
• Mark Training courses as completed in LMS (CDB)

• Admin and Financial

• Raise all required training Purchase orders for all training

• Raise invoices for training sales and technical equipment repairs
• Raise invoices for training sales to Resellers and any individual sales
• Reconcile EFTPOS & and other payments (matching the payments against the invoice next day for transactions)
• Raise pricing requests to customer service dept for pricing updates into CRM / SAP
• Work with Cust. Service and Marketing Depts. to set up new part numbers in CRM (customer relationship management)

Qualifications

• 1 to 3 years of relevant work experience
• Proven experience in instructional design and learning and development administration
• Strong knowledge of adult learning theories, instructional design models, and best practices in e-learning development
• Experience using Learning Management Systems (LMS)
• Excellent verbal and written communication skills, with ability to convey complex information clearly
• Strong project management skills with ability to manage multiple projects while meeting deadlines and quality standards
• Ability to work independently while contributing effectively within a team environment
• Confidence to respectfully challenge people and processes to drive better outcomes
• Creative mindset with desire to develop or explore new technologies and methodologies to enhance learning experiences
• Strong collaboration skills with ability to work with cross-functional teams and build relationships with stakeholders at all levels
• Amenable to work onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

FINTECH OPERATIONS TRAINER - 28k to 30k salary + incentives

Training Design & Delivery

• Develop and deliver onboarding and refresher training for new hires, existing staff, and third-party service providers on QC processes, compliance policies, and customer service standards.
• Create training modules, manuals, job aids, and e-learning materials tailored to Cash-Express operations (KYC, AML, transaction monitoring, dispute handling, data security, etc.).

• Conduct skills assessments and knowledge checks to ensure learning objectives are met.

• Quality Control Support

• Collaborate with the QC team to identify training needs based on audit findings, quality scores, and process gaps.

• Translate QC findings into actionable training interventions and process improvements.
• Assist in calibrating quality evaluation forms, scoring rubrics, and call/transaction monitoring criteria.

• Performance & Efficiency Improvement

• Improve employee efficiency by introducing innovative and compliant collection methods.

• Implement data-driven and technology-supported training programs to enhance productivity and target achievement.
• Strengthen staff negotiation and communication skills to maximize recovery rates and customer engagement.
• Provide continuous development through coaching, peer learning, and performance improvement plans for underperforming employees.

• Compliance & Standards

• Stay updated with government compliances applicable to industry, such as SEC circulars, Anti-Money Laundering Act (AMLA), Data Privacy Act, and other relevant regulations and integrate updates into training materials.

• Promote adherence to company SOPs, data privacy, security protocols, and ethical standards.

• Reporting & Evaluation

• Maintain accurate training records, including attendance, assessments, and certification results.

• Provide reports on training effectiveness and recommend improvements.
• Conduct post-training evaluations and gather feedback for continuous improvement.

• Cross-Functional Collaboration

• Work with Operations, Compliance, Risk, Customer Support, and Admin teams to align training programs with evolving business needs.

• Support the launch of new products or services by preparing staff with updated procedures and QC requirements.

FINTECH OPERATIONS TRAINER - 28k to 30k salary + incentives

Training Design & Delivery

-Develop and deliver onboarding and refresher training for new hires, existing staff, and third-party service providers on QC processes, compliance policies, and customer service standards.

-Create training modules, manuals, job aids, and e-learning materials tailored to Cash-Express operations (KYC, AML, transaction monitoring, dispute handling, data security, etc.).

-Conduct skills assessments and knowledge checks to ensure learning objectives are met.

Quality Control Support

-Collaborate with the QC team to identify training needs based on audit findings, quality scores, and process gaps.

-Translate QC findings into actionable training interventions and process improvements.

-Assist in calibrating quality evaluation forms, scoring rubrics, and call/transaction monitoring criteria.

Performance & Efficiency Improvement

-Improve employee efficiency by introducing innovative and compliant collection methods.

-Implement data-driven and technology-supported training programs to enhance productivity and target achievement.

-Strengthen staff negotiation and communication skills to maximize recovery rates and customer engagement.

-Provide continuous development through coaching, peer learning, and performance improvement plans for underperforming employees.

Compliance & Standards

-Stay updated with government compliances applicable to industry, such as SEC circulars, Anti-Money Laundering Act (AMLA), Data Privacy Act, and other relevant regulations and integrate updates into training materials.

-Promote adherence to company SOPs, data privacy, security protocols, and ethical standards.

Reporting & Evaluation

-Maintain accurate training records, including attendance, assessments, and certification results.

-Provide reports on training effectiveness and recommend improvements.

-Conduct post-training evaluations and gather feedback for continuous improvement.

Cross-Functional Collaboration

-Work with Operations, Compliance, Risk, Customer Support, and Admin teams to align training programs with evolving business needs.

-Support the launch of new products or services by preparing staff with updated procedures and QC requirements.

Job Type: Full-time

Pay: Php28, Php30,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

1. Training Planning and Coordination

2. Arrange/Co-ordinate training venues, catering and other requirements

3. Coordinate with internal and external Trainers to plan training courses and required resources
4. Coordinate with resellers to plan training courses and required resources
5. Training phone number - Monitor and take the training enquirers phone calls
6. Training email inbox - Monitor and reply to training email enquiries
7. Coordinate with Melbourne based team packaging and shipping of training material to training location
8. Coordinate with Melbourne based team printing of training books and training material required for a training course
9. Coordinate with external printing supplier to order books, brochures, flyers, training programs

10. Coordinate with marketing dept. for the development of training brochures, flyers, training programs

11. LMS / TMS - Learning / Training Management System

12. Set up new LMS (CDB) customers

13. Create new and maintain all the Training course information in LMS (CDB)
14. Input all training course participant data into LMS (CDB)
15. Input all training course planning data into LMS (CDB)
16. Mail merge and email Certificates to all training participants
17. Maintain and update individual Training calendars for Resellers, Trainers and Bosch

18. Mark Training courses as completed in LMS (CDB)

19. Admin and Financial

20. Raise all required training Purchase orders for all training

21. Raise invoices for training sales and technical equipment repairs
22. Raise invoices for training sales to Resellers and any individual sales
23. Reconcile EFTPOS & and other payments (matching the payments against the invoice next day for transactions)
24. Raise pricing requests to customer service dept for pricing updates into CRM / SAP
25. Work with Cust. Service and Marketing Depts. to set up new part numbers in CRM (customer relationship management)

Qualifications

• 1 to 3 years of relevant work experience
• Proven experience in instructional design and learning and development administration
• Strong knowledge of adult learning theories, instructional design models, and best practices in e-learning development
• Experience using Learning Management Systems (LMS)
• Excellent verbal and written communication skills, with ability to convey complex information clearly
• Strong project management skills with ability to manage multiple projects while meeting deadlines and quality standards
• Ability to work independently while contributing effectively within a team environment
• Confidence to respectfully challenge people and processes to drive better outcomes
• Creative mindset with desire to develop or explore new technologies and methodologies to enhance learning experiences
• Strong collaboration skills with ability to work with cross-functional teams and build relationships with stakeholders at all levels
• Amenable to work onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

The
SM Management Training Program
is looking for young and dynamic individuals who will go through a comprehensive learning program committed to cultivate and develop future leaders of SM Supermalls. Throughout the program, Management Trainees will rotate and learn critical functions of Mall Operations and Leasing Operations through blended learning activities (i.e. classroom training, on-the-job training, and mentoring) while being mentored by seasoned leaders of SM Supermalls.

Key Responsibilities:

• Participate in rotational assignments across the critical functions and divisions of the company.
• Engage in learning activities to develop your leadership, problem-solving, and decision-making skills.
• Collaborate with cross-functional divisions to come up with fresh & innovative ideas to elevate malling and customer service experience to help drive revenue growth.
• Ensure that there is a positive relationship with mall tenants by immediately addressing their concerns & compliance with mall policies.
• Identify opportunities for operational enhancement, cost savings, and revenue generation.

Qualifications:

• Graduate of any 4-year degree course.
• Strong leadership potential demonstrated from previous work experience or recent projects
• Excellent communication skills with the ability to work with diverse teams.
• Strong business acumen with a positive attitude, self-motivation, and willingness to learn in a fast-paced work environment.

The
SM Management Training Program (Manager Track)
is looking for young and dynamic individuals who will go through a comprehensive learning program committed to cultivate and develop future leaders of SM Supermalls. Throughout the program, Management Trainees will rotate and learn critical functions of Mall Operations and Leasing Operations through blended learning activities (i.e. classroom training, on-the-job training, and mentoring) while being mentored by seasoned leaders of SM Supermalls.

Key Responsibilities:

• Participate in rotational assignments across the critical functions and divisions of the company.
• Engage in learning activities to develop your leadership, problem-solving, and decision-making skills.
• Collaborate with cross-functional divisions to come up with fresh & innovative ideas to elevate malling and customer service experience to help drive revenue growth.
• Ensure that there is a positive relationship with mall tenants by immediately addressing their concerns & compliance with mall policies.
• Identify opportunities for operational enhancement, cost savings, and revenue generation.

Qualifications:

• Graduate of any 4-year degree course.
• At least 5 years of experience in Customer Service, Retail Management, Operations Management, Leasing, and Sales.
• Strong leadership potential demonstrated from previous work experience or recent projects
• Excellent communication skills with the ability to work with diverse teams.
• Strong business acumen with a positive attitude, self-motivation, and willingness to learn in a fast-paced work environment.

Clinical Skills University (CSU) Trainee – Medical Coding

Location: Quezon City

Work Setup: Onsite

Shift: Day Shift

About the Program

The Clinical Skills University (CSU) program is a structured training and upskilling initiative for certified medical coders. This program provides the opportunity to expand your coding expertise by transitioning from Profee, Emergency Department (ED), and Obstetrics (OBS) coding to more complex Inpatient (IP) and Same Day Surgery (SDS) coding.

Qualifications

• Philippine Registered Nurse (PHRN)
• Active CPC, COC, CIC, CCS, CCS-P, or CPC-A certification
• At least 1 year of experience in Multispecialty Profee, ED, or OBS coding

OR

• At least 6 months of experience in Inpatient (IP) or Outpatient (SDS) coding

What We Offer

• Competitive Total Rewards Package
• Target variable incentives
• HMO from Day 1 of employment (with free dependents)
• Life Insurance Coverage
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential Pay
• Employee Referral Program
• Full statutory benefits

Apply now and advance your career as a Medical Coding Specialist with our CSU program

Job Type: Full-time

Benefits:

• Opportunities for promotion

Application Question(s):

*

1. Years of experience in Outpatient Coding:

2. Years of experience in Inpatient Coding:

3. Years of experience in Profee Coding:

4. Do you have a Medical Coding license (CPC, COC, CIC, CCS, CCS-P, CPC-A certification)?

5. Are you a Registered Nurse?

6. Amenable with the shift? (day shift)

7. Amenable to work onsite?

8. Amenable with the location (Cubao):

9. Current Salary:

10. Expected Salary:

11. Reason for leaving current company

12. Availability to start:

13. Availability for virtual interview:

14. Active Viber number:

15. Active email:

16. Full name (First Name, Middle Name, Surname):

Work Location: In person

Please proceed directly to the HR OFFICE for an interview between 9AM and 2PM, Tuesday through Friday.

BDO Building 2/F North Reclamation Area Cebu City (across SM City Cebu).

Bring an updated resume and (1) piece recent 2x2 photo in corporate attire with white background.

JOB MANDATE

Primarily responsible for the delivery of Customer Contact Center's Training requirements. This person will act as a Subject Matter Expert, displaying proficient knowledge of BDO and Customer Contact Center products, processes, and procedures. S/he is accountable for (but not limited to) the following: management of his/her assigned Training curriculum and delivery, Trainer Certification, New Hire certification as well as furnishing reports specific to training performance and completion.

KEY RESPONSIBILITIES

• Design and deliver new hire, technical, cross-skill and refresher training in a timely manner and certification requirement is within Training and Operations standards.

• Align and cascade updates across CCC and ensure all training materials are updated

• Monitor and ensure performance post training are being met and provide necessary support through mentorship, coordination or coaching.

• Assess training needs through TNAs for continuous improvement and ensure performance of CSOs/New Hires are within standard

• Coordinate and partner with Quality and other Business Units for training needs, process efficiencies, opportunities and updates

• Ensure documentation and administrative tasks needed for training efficiency are done in a timely manner

• Apply technical expertise through quality certification, review and call handling

• Assist in certifying incoming, OSP trainers and SMEs to make certain it is within CCC Training standards

• Participates in business process and other improvement projects as needed

• Acts as resource or subject matter expert for high level presentations as needed

• Supervises and / or coaches a sub-team or cluster of Training Officers as needed

• Monitors team performance, adherence to SLAs and resolves minor operational concerns in the absence of the Training Head

• Assists in validating trainer effectiveness by conducting classroom / facilitation skills observation and feedback sessions as needed

• Performs other duties and responsibilities not specifically outlined herein, but are logically inherent to the position

KEY QUALIFICATIONS

• Bachelor's Degree

•At least two years of Training or Learning and Development experience in a bank or Call Center environment

• Previous experience in Six Sigma or continuous improvement initiatives preferred

• With banking and / or credit card customer service support background preferred