180 Operations Strategy jobs in the Philippines
Head of Strategy, Operations
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Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today
Key Responsibilities
- Strategic Planning & Execution
- Develop and maintain a clear strategic roadmap across Service Assurance, Stability, and Reliability Engineering functions.
- Align operations strategy with enterprise goals, regulatory requirements and performance metrics such as MTTR, CFR, SLOs, and automation coverage.
- Translate executive directives and risk themes into structured initiatives and measurable outcomes.
- Operational Governance & Transformation
- Design and manage a centralised strategic portfolio of programs aimed at improving service reliability, change resilience, and operational effectiveness.
- Lead transformation efforts that uplift the maturity of core capabilities: incident readiness, chaos engineering, observability, and problem resolution velocity.
- Institutionalise operational reviews, error budget burn-downs, and cross-functional playbooks to guide proactive issue mitigation.
- Change Leadership & Communications
- Drive adoption of new operating models, reliability frameworks, and change management processes across a distributed and tribe-aligned organisation.
- Partner with Engineering, Infra, Risk, and Business Operations to embed a strong operational discipline and risk-aware culture.
- Shape the narrative for operational performance at ExCo, regulator (e.g., Bangko Sentral ng Pilipinas), and board-level reporting.
- Analytics, Reporting & Insights
- Provide end-to-end service performance insights by integrating data across stability, reliability, CSAT, and revenue impact domains.
- Champion continuous improvements in how incidents, problems, and operational risks are identified, triaged, and resolved.
- Team & Capability Development
- Coach and influence leaders across Service Assurance, Reliability Engineering, and Stability teams to build strategic thinking, data fluency, and process discipline.
- Uplift capabilities in areas such as telemetry-driven RCA, operational resilience planning, and partner risk governance.
Qualifications
Experience
- 8–12 years of progressive experience in operations, strategy, or technology transformation roles, ideally within high-scale, regulated environments.
- 3+ years in a leadership or strategic advisory role in SRE, service management, or technology operations.
- Demonstrated success driving cross-functional programs that reduce incident impact, improve operational maturity, and align tech operations with business goals.
Technical & Strategic Skills
- Deep understanding of service management frameworks (ITIL, SRE), operational resilience, and incident/problem/change management lifecycles.
- Strong business acumen to translate operational KPIs into board-level narratives.
- Expertise in telemetry, automation, reliability engineering, and operational tooling.
- Exceptional communication and influencing skills, including executive-level reporting and program steering.
Education & Certifications
- Bachelor's degree in Engineering, Computer Science, Business, or related field. Master's preferred.
- Certifications such as ITIL, SRE Foundation, SAFe, or AWS DevOps Engineer are highly advantageous.
Success Metrics
- Reduction in change failure rate and incident volume.
- Increased self-resolution and automation rates.
- Delivery of quarterly strategic programs tied to business-impacting themes.
- Regulatory alignment on operational resilience and service continuity.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
Strategy Manager, Operations
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Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, with the first prototype built during a 24-hour sprint. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World's Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.
About The Role
We are seeking a highly motivated individual to join our team and lead high-impact global initiatives. This role is focused on driving key strategic projects that are integral to fuel the company's growth. You will work directly with C-level executives and the leadership bench, providing deep insights through data-driven analysis, helping shape the company's growth through executional excellence. This is a fast-track leadership development role, offering exposure across the business to prepare you for future leadership positions within the company.
Key Responsibilities
- Own Strategic Initiatives: Own, lead and execute the end-to-end management of high-impact, cross-functional global initiatives that align with the company's strategic priorities.
- Work with C-Level and Leadership: Working closely with senior leadership to develop, refine, and execute strategies that drive business growth and operational excellence.
- Strategic Planning & Execution: Develop and execute detailed project plans end-to-end, including timelines, milestones, and resource requirements through to execution and delivery of key initiatives.
- Problem Solving & Process Improvement: Identify areas for improvement within business processes, propose solutions, and implement changes to drive efficiency and performance.
- Collaborate Cross-Functionally: Work closely with stakeholders across different departments to ensure a holistic approach to problem-solving. Drive alignments on objectives, gather input, and communicate progress effectively.
- Leadership Development: As part of a leadership track, demonstrate the potential to take on a future P&L leadership role, influencing company direction and growth.
Qualifications
- Experience: 5 years of experience in management consulting, strategy, or business related roles. Prior entrepreneurial experience or those with P&L responsibility are highly welcomed to apply.
- Analytical Skills: Strong data analytics and business analysis capabilities, with the ability to interpret data and provide actionable, strategic recommendations.
- Growth Mindset: Excellent problem-solving skills, with the ability to break down complex, ambiguous challenges into clear, actionable steps to drive growth.
- Communication: Strong cross-functional communication skills, with the ability to express complex ideas succinctly and effectively.
- Stakeholder Management: Proven ability to work with and influence stakeholders across teams and markets.
- Project Management: Proven track record of managing multiple projects and initiatives, meeting deadlines, and delivering results with minimal supervision.
- Entrepreneurial Mindset: Self-starter with the ability to work in a fast-paced environment, thrive in ambiguity, and lead with a bias to action.
Why Join Us
- Leadership Fast-Track: This role is designed to fast-track you into a leadership position within the company, with the opportunity to influence strategic decisions and shape the company's future.
- Global Exposure: Gain hands-on experience in high-impact global projects across various business functions and geographies.
- Executive Mentorship: Work directly with and receive mentorship from C-level executives and senior leadership.
- Dynamic Work Environment: Be part of a high-growth company where innovation, agility, and entrepreneurial thinking are at the core of everything we do.
- As part of this initiative, you may be placed in any parts of the business that best aligned with your specific area of expertise and potential.
ShopBackers' DNA
Grit -
We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger
- We value hard work, and having relentless drive.
Speed -
We move fast and have a bias for action, all to deliver maximum impact.
Impact -
We focus on results, always aiming for the best possible outcomes and timelines.
Growth -
We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths
and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team
on a journey to global scale.
Competitive compensation
based on your performance.
Candid, open, and collaborative culture
where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit
to enable you to thrive personally and professionally.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference
Strategy & Operations Associate (Founding Member)
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About Us
Saya is a mental health platform making therapy with
psychiatrists, psychologists, and counselors
more accessible, affordable, and culturally relevant across Asia. We started in the Philippines and are quickly expanding, driven by the mission to close the massive gap in mental health care access in developing markets.
The Role
We're hiring a
Strategy & Operations Associate
as our first full-time founding hire. This is not a typical "corporate operations" role — you'll work directly with the Founder across operations, strategy, and execution. You'll be part of shaping the foundation of Saya as we scale across the Philippines and into regional markets.
What You'll Do
- Run
day-to-day operations
: scheduling, reporting, customer support, and ensuring a smooth experience for clients and practitioners. - Coordinate with
psychiatrists, psychologists, and counselors
to manage sessions, onboarding, and compliance. - Assist with
business processes
: contracts, invoices, payments, and cross-border operations. - Gather and analyze
product and financial data
to support strategic decisions. - Support
growth initiatives
: partnerships with schools, companies, and international communities. - Build
scalable systems and processes
(docs, dashboards, workflows). - Take on
special projects
directly from the Founder, from market research to pilot launches in new countries.
Who You Are
- (Most Important)
Growth mentality
and always open to challenging existing knowledge and building upon it - A
generalist
who is resourceful, adaptable, and eager to learn. - Excited to work in an
early-stage tech startup
environment. - Strong communicator in English (Filipino or other Asian languages a plus).
- Adept with
tech tools
(Google Workspace, spreadsheets, project management apps). - Organized and detail-oriented but also able to handle
ambiguity and fast pivots
. - Analytical mindset with basic skills in reporting, data analysis, or research.
Nice to Have
- Experience in
startups, consulting, or operations/project management
. - Familiarity with the
mental health or healthcare sector
in the Philippines or broader Asia. - Prior experience with
payments, compliance, or multi-country coordination
.
What We Offer
- Competitive salary (Philippine market, adjusted for early-stage startup).
- Flexible work arrangement (
remote-first
) - Direct mentorship from the Founder and exposure to every part of startup building.
- Rapid career growth: opportunity to evolve into
Operations Lead / Chief of Staff
as we scale. - A chance to make a real impact by helping people access
life-changing mental health support across Asia
.
Business Operations
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Please send resume to
You may come for an interview every Tuesday, Wednesday or Thursday, 1:30 - 3:30pm at 1533 Maria Clara St. Sta. Cruz, Manila (near Dangwa). Please bring your resume.
We're hiring - Operations & Administrative Officer (Accounting and HR experience required)
Position: Operations & Administrative Officer
Type: Full-time (Small Business)
Location: 1533 Maria Clara St. Sta. Cruz, Manila
Reports to: Business Owner
Role Summary
We are a growing small business seeking a highly organized and detail-oriented Operations & Administrative Officer. This role is ideal for someone who enjoys wearing multiple hats—covering administration, HR, finance, and compliance. You will be the backbone of day-to-day operations, ensuring the business runs smoothly while the owner focuses on strategy and growth.
Key Responsibilities
Administration & Documentation
Maintain and organize company files, contracts, permits, and business registrations
Prepare business correspondence, memos, and reports
Manage scheduling, communications, and general office operations
Finance & Accounting
Handle basic bookkeeping (invoices, receipts, reconciliations)
Monitor cash flow, prepare simple financial reports
Coordinate with external accountant for tax filings and compliance
Ensure timely payment of bills, payroll, and government contributions
Human Resources
Assist with recruitment process (posting jobs, screening resumes, scheduling interviews)
Maintain employee records, contracts, and attendance
Prepare payroll, benefits, and government reporting (SSS, PhilHealth, Pag-IBIG if in PH)
Support onboarding and employee engagement activities
Compliance & Operations
Ensure all permits, licenses, and government filings are up to date
Support operational projects and process improvements
Act as the point of contact between the owner and external partners (suppliers, government agencies, accountant, lawyer, etc.)
Qualifications
Bachelor's degree in Business Administration, Finance, Accounting, or related field
At least 2–4 years of experience in admin, accounting, or operations (preferably in a small business or startup environment)
Strong organizational and time-management skills
Excellent attention to detail; able to spot errors and inconsistencies
Knowledge of HR and payroll processes
Proficiency in MS Office/Google Workspace; familiarity with accounting tools (QuickBooks, Xero, or similar) is a plus
Flexible, proactive, and comfortable handling multiple responsibilities at once
What We Offer
Opportunity to grow with the business and take on more responsibility as we expand
Direct mentorship and collaboration with the business owner
Flexible and supportive work environment (we value initiative and reliability)
Competitive salary (commensurate with experience)
We're Hiring at Valu-Express Pharma and Medical Supplies Distribution
Looking for a meaningful career in the medical and pharmaceutical supply industry? This might be your chance
Check out the job details and qualifications on our website
Be part of a team that values service, quality, and care.
Job Type: Full-time
Work Location: In person
Business Operations
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Job Description
• Analyze and improve business processes to increase efficiency and effectiveness across departments.
• Develop and monitor key performance indicators (KPIs) to track operational performance.
• Collaborate with leadership and cross-functional teams to implement strategic initiatives.
• Prepare operational reports, dashboards, and presentations for senior management.
• Identify bottlenecks, risks, and opportunities in business operations and recommend solutions.
• Assist in budgeting, forecasting, and resource allocation processes.
• Support project management initiatives and ensure timely execution of operational projects.
• Standardize and document processes, policies, and procedures.
• Evaluate technology and tools to enhance operational efficiency
• Bachelor's degree in Business Administration, Management, Finance, or related field.
• Proven experience in business operations, project management, or process improvement roles.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word) and business analytics tools.
• Experience with CRM, ERP, or other operational software is a plus.
• Preferably with an experience in iGaming industry.
Business Operations
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Position Overview: We are looking for a detail-oriented and proactive Business Operations & Sales Support Specialist to ensure smooth day-to-day operations of our sales function. This role will support the sales team by managing back-end processes, coordinating dealer accounts, and serving as a key link between U.S. sales reps, regional managers, and cross-functional teams in China. The ideal candidate thrives in a fast-paced environment, is highly organized, and has strong communication skills to keep projects and processes running smoothly.
Key Responsibilities
Sales Support
- Provide operational support to Sales Representatives, Regional Managers, and Showcase Dealers.
- Assist with onboarding new dealers, including account setup on Shopify and the B2B portal.
- Manage sales data entry, CRM records, and weekly reporting to ensure accuracy and visibility.
- Prepare sales decks, product information sheets, and dealer communication materials.
- Support coordination of dealer training sessions, events, and new product launch activities.
- Track sales orders, shipments, and dealer fulfillment, escalating issues to operations as needed.
- Coordinate with logistics teams to ensure smooth inventory flow and delivery for dealers.
- Monitor payment terms, dealer credit usage, and account balances in line with company policies.
- Support the planning and execution of promotional campaigns, regional activations, and Showcase dealer initiatives.
- Provide analysis of dealer performance and recommend improvements to sales leadership.
- Act as a liaison between U.S. sales teams and China-based teams, ensuring two-way information flow on products, dealer feedback, and operational requirements.
- Collaborate with product, marketing, and operations to align sales initiatives with overall business strategy.
- Ensure timely communication of product updates, pricing changes, and operational policies to dealers.
Qualifications
- 2–4 years of experience in sales operations, business support, or account coordination (cycling, e-mobility, or outdoor industries preferred).
- Strong organizational and multitasking abilities with attention to detail.
- Excellent communication and relationship-building skills across global teams and time zones.
- Proficiency with Shopify, CRM tools, and B2B e-commerce portals.
- Strong Excel/Google Sheets skills for reporting and analysis.
- Ability to work independently in a fast-paced, growth-oriented environment.
- Interest in cycling, sustainability, or e-mobility is a plus.
- Competitive salary PHP 33,000- PHP 36,000
- HMO on the 6th month
- Paid Lunch
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Business Operations
Posted today
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Job Description
We're hiring - Operations & Administrative Officer (Accounting and HR experience required)
Position: Operations & Administrative Officer
Type: Full-time (Small Business)
Location: 1533 Maria Clara St. Sta. Cruz, Manila
Reports to: Business Owner
Role Summary
We are a growing small business seeking a highly organized and detail-oriented Operations & Administrative Officer. This role is ideal for someone who enjoys wearing multiple hats—covering administration, HR, finance, and compliance. You will be the backbone of day-to-day operations, ensuring the business runs smoothly while the owner focuses on strategy and growth.
Key Responsibilities
Administration & Documentation
• Maintain and organize company files, contracts, permits, and business registrations
• Prepare business correspondence, memos, and reports
• Manage scheduling, communications, and general office operations
Finance & Accounting
• Handle basic bookkeeping (invoices, receipts, reconciliations)
• Monitor cash flow, prepare simple financial reports
• Coordinate with external accountant for tax filings and compliance
• Ensure timely payment of bills, payroll, and government contributions
Human Resources
• Assist with recruitment process (posting jobs, screening resumes, scheduling interviews)
• Maintain employee records, contracts, and attendance
• Prepare payroll, benefits, and government reporting (SSS, PhilHealth, Pag-IBIG)
• Support on-boarding and employee engagement activities
Compliance & Operations
• Ensure all permits, licenses, and government filings are up to date
• Support operational projects and process improvements
• Act as the point of contact between the owner and external partners (suppliers, government agencies, accountant, lawyer, etc.)
Qualifications
• Bachelor's degree in Business Administration, Finance, Accounting, or related field
• At least 2–4 years of experience in admin, accounting, or operations (preferably in a small business or startup environment)
• Strong organizational and time-management skills
• Excellent attention to detail; able to spot errors and inconsistencies
• Knowledge of HR and payroll processes
• Proficiency in MS Office/Google Workspace; familiarity with accounting tools (QuickBooks, Xero, or similar) is a plus
• Flexible, proactive, and comfortable handling multiple responsibilities at once
What We Offer
• Opportunity to grow with the business and take on more responsibility as we expand
• Direct mentorship and collaboration with the business owner
• Flexible and supportive work environment (we value initiative and reliability)
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Strategy and Operations Associate
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About the Client:
Our client is a US-based seed-stage SaaS company that develops software solutions to significantly improve the experience within U.S. senior living communities. They are a small, dedicated team of 12 passionate problem-solvers.
They are currently in the early stages of achieving product-market fit, with three finished products already in the market and one new product in development. All their offerings are specifically designed to
help senior living operators achieve quantifiable bottom-line improvements, while simultaneously reducing stress and eliminating time-wasting tasks
for their staff.
About the Role:
We're looking for a driven, people-first
Strategy and
Operations Associate
to join our fast-growing startup. This is a high-impact, cross-functional role focused on onboarding customers, providing hands-on product support, and translating customer insights into actionable feedback for our product and engineering teams.
You'll thrive here if you're analytical, resourceful, scrappy, driven, organized, love solving problems, and enjoy working directly with customers. This role is ideal for someone who thrives in a fast-paced, ambiguous environment and is eager to roll up their sleeves and make things happen.
Key Responsibilities:
- Own end-to-end customer onboarding and ensure a smooth launch experience
- Provide responsive, thoughtful product support to customers
- Build strong relationships and become a trusted point of contact for our users
- Gather customer insights and pain points to help shape product improvements
- Collaborate closely with engineering and product teams to prioritize fixes and features
- Drive internal process improvements as we scale
What We're Looking For:
- 2+ years in an operations at a startup or experience in business ownership.
- Strong problem-solving and analytical skills
- Excellent English communication, written and verbal, and interpersonal abilities
- A self-starter mindset—comfortable working independently and wearing multiple hats
- Ability to thrive in ambiguity and a fast-changing environment
- Entrepreneurial: You aspire to build a business of your own some day or already have
- Must be able to work US based hours
Business Operations Associate
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About the Role
GoGym is looking for a highly organized and reliable Business Operations Associate to provide all-around support across multiple areas of the business. This is a cross-functional, generalist role that touches everything from administrative coordination and project tracking to documentation, logistics, and on-ground execution.
You'll be a key enabler behind the scenes, ensuring that daily operations, executive tasks, and team-wide initiatives are executed smoothly and efficiently. This role is perfect for someone who thrives in fast-paced environments, enjoys wearing many hats, and wants to grow within a high-performing startup team.
Key Responsibilities
- Provide administrative and operational support to the Executive Team and department heads
- Assist in scheduling, calendar management, meeting prep, and internal coordination
- Help draft and organize documents, SOPs, reports, presentations, and other internal materials
- Run errands and tasks on-site, including visits to banks, government offices, vendors, or landlords
- Track action items, follow up on deliverables, and assist in project implementation across departments
- Support operational reporting, data entry, and document management using Google Drive, Notion, or Airtable
- Coordinate with gym-level teams (e.g., gathering reports, following up on issues, updating checklists)
- Handle procurement-related tasks such as price checking, delivery follow-ups, and vendor communications
- Assist in onboarding of new staff, interns, and freelancers by preparing templates, forms, or onboarding kits
- Execute ad hoc assignments and special projects as directed by the Executive Team
Qualifications
- Bachelor's degree in Business Administration, Management, Communications, or a related field
- 1–2 years of experience in an administrative, executive assistant, or operations support role
- Strong organizational skills and excellent attention to detail
- Proficient in Google Workspace (Docs, Sheets, Slides) and Microsoft Office
- Reliable, punctual, and capable of managing shifting priorities with minimal supervision
- Must be based in Metro Manila and able to travel for errands or site visits when required
- Preferred: Has access to personal transportation (motorcycle or vehicle)
- Bonus: Interest in fitness, wellness, or working in a fast-paced startup environment
Job Types: Full-time, Permanent
Pay: Php20,000.00 per month
Work Location: In person
Business Operations Manager
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Pay: ₱95, ₱190,000.00 per month
Job description:
Job title: Business Operations Manager
Type of employment: Full-time (Remote)
Budget: $10/hr - $20/hr
Shift Schedule: 9:00 AM - 6:00 PM EST
We are looking for a seasoned Business Operations Manager to support the growth of our organization. This role will play a critical part in enhancing operational efficiency, refining processes, and ensuring that systems are optimized to support long-term profitability. As part of the leadership team, you will work directly with the CEO to turn strategic initiatives into actionable results while coordinating cross-departmental projects.
About the Company
Since 2007, our client has specialized in the copier industry, helping businesses, nonprofits, and startups find the right office equipment solutions. They pride themselves on transparency and advocacy, guiding clients through purchasing, leasing, and rental options while securing the most cost-effective choices. Their mission is to deliver smart, budget-friendly solutions backed by exceptional service, empowering organizations to make confident decisions that support sustainable growth.
Core Values
- Unified team with a shared mission
- Customer-first philosophy
- Quick, high-quality service delivery
- Proactive, solutions-oriented mindset
- Strong attention to detail
- Commitment to continuous improvement
- Ownership and accountability
Key Objectives
- Act as the CEO's right-hand partner, ensuring alignment between sales, operations, and support functions
- Drive efficiency by standardizing processes, workflows, and systems across the business
- Provide oversight for customer service, dispatch, and logistics operations
- Leverage automation and technology to improve internal operations and customer experience
Primary Responsibilities
- Lead and supervise multiple departments, including customer service, dispatch, and logistics
- Introduce process enhancements and implement tools to streamline day-to-day functions
- Track and analyze performance indicators and financial data to uncover optimization opportunities
- Manage vendor and supplier relationships, including contract negotiations
- Mentor and coach team members to support their professional growth and performance
- Collaborate with sales, finance, and other departments to ensure organizational alignment
- Partner with the CEO in planning and executing strategic business initiatives
Required Qualifications
- At least 3 years of leadership experience within the copier/printer industry
- Demonstrated success in driving operational improvements and efficiency
- Strong project management, analytical, and problem-solving skills
- Excellent communication and interpersonal skills, with the ability to engage effectively across all levels of the business
- Proficiency in using technology and data to guide decision-making
- Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
- Background in ERP/CRM systems and workflow automation
- Understanding of the EOS (Entrepreneurial Operating System) framework
- Certification in Lean, Six Sigma, or related process improvement methodologies
Job Type: Full-time
Pay: Php95, Php190,000.00 per month
Benefits:
- Work from home
Work Location: Remote