What Jobs are available for Operations Managers in the Philippines?

Qualifications:

• Excellent English communication skills

• At least 2 years of experience as an Operations Manager or any related role.

• Experience in client management and communications is an advantage.

• Strong Microsoft Office skills (Outlook, Excel, Word, etc.)

• Must reside within Quezon City or nearby areas.

• Must be willing to work on a permanent on-site and night shift schedule.

• Must be available to start anytime

Job description:

We're looking for a Operations Manager who will assist the in overseeing daily operations and ensuring team performance meets client expectations.

Qualifications / Experience:

• Preferably with a medical background, training, or related experience
• Minimum of 3 years of experience in similar leadership role
• Knowledgeable in Insurance Verification and Prior Authorization processes
• Call center or BPO experience preferred
• Proficient in Windows applications, Microsoft Word, and Excel, or similar software
• Familiar with customer service programs and databases
• Strong understanding of business operations
• Demonstrates high service orientation and commitment to quality
• Possesses effective leadership and analytical skills, including familiarity with staffing models and scheduling
• Strong mentoring and relationship-building abilities, with the capacity to handle group and interpersonal conflicts effectively
• Excellent interpersonal, written, and verbal communication skills

• Candidate must possess at least Bachelor's/College Degree in any field.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Preferably Manager specialized in Logistics/Supply Chain or equivalent.

Duties and Responsibilities:

• Ensure work is accurately completed within established time frame; allocate and request additional resources as needed
• Manage proper storage and handling of freight
• Maintain accurate listing and count of physical inventory
• Assure compliance with corporate warehouse policies, procedures and programs
• Supervise employees in accordance with company policies and applicable laws; includes hiring, interviewing and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Ensure the warehouse is accessible and safe for employee and customer traffic

Job Type: Full-time

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Pasig: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Work Location: In person

This is a remote position.

Job Title: Operations Manager

Work Setup: Permanent Work from Home

Shift: Australian Business Hours

About GetmyCourse

GetmyCourse is a leading education solutions company committed to helping individuals unlock their career potential through training, upskilling, and professional development. Our growing team is passionate about connecting people with learning opportunities that change lives.

The Role

We’re looking for an Operations Manager who will oversee the daily operations, people, and processes that drive the company’s success. You’ll be responsible for ensuring operational excellence, managing team performance, fostering strong stakeholder relationships, and implementing strategies that enhance business growth and efficiency.

If you’re a leader who thrives in fast-paced environments, loves solving problems, and has a sharp eye for improvement, this role is for you.

Key Responsibilities

Operational Excellence (OpEx):

People Management:

Stakeholder Relationship Management:

Business Improvement and Growth:

Reporting and Administrative Support:

Qualifications:

Why Join Us?

Check out our sites:

Join us:

GMC goes to Palm Beach:

GMC goes to Thailand:

GMC goes to Vietnam:

The Operations Manager is responsible to support our branches network organization, with the objective to facilitate and promote efficiency of the operations department. Proactively monitors all of the clinic branches and ensures that all the branches are well-organized in daily operations. Directs and motivates the operations team in order to achieve the overall corporate sales objectives. Coach, counsel and discipline the operations team. Plans, monitors, and appraises job results of the staff. Ensures that policies are implemented and followed, and suggests new ones. On the customer service side, he/she is responsible for providing excellent customer service to our patients, handling clinics scheduling organization, regular inquiries and complaints. He/she must have excellent communication, problem-solving, and customer service skills.

Operational Oversight

● Supervise day-to-day clinic operations across all branches to ensure consistent service standards.

● Monitor clinic performance and implement action plans for improvement.

● Ensure clinics comply with regulatory requirements and internal policies.

● Conduct regular site visits and operational audits.

Strategic Planning & Execution

● Collaborate with the management in planning,

● Analyze operational performance data and recommend improvements.

● Assist in expansion planning and implementation (new clinics, renovations, relocations), and business development.

Process Improvement

● Standardize and streamline clinic processes for efficiency and patient satisfaction.

● Lead the implementation of quality assurance and control systems.

● Identify operational bottlenecks and develop solutions.

Staff Management & Development

● Coordinate with HR for workforce planning, hiring, and staff movements.

● Support training programs and performance evaluations in coordination with the HRBP.

● Foster a positive work culture and team collaboration across clinics. Vendor/Supplier & Asset Management

● Oversee procurement and vendor/Supplier performance to ensure timely supply and service delivery.

● Maintain oversight on clinic assets, equipment, and maintenance needs.

Reporting & Communication

● Generate regular reports on clinic performance, staffing, patient flow, and operational challenges.

● Act as the communication bridge between the head office and clinic branches.

● Participate in leadership meetings and represent the operations team in strategic discussions.

Qualifications:

● Bachelor's degree in Business Administration, Healthcare Management, or related field.

● At least 3-5 years of experience in operations management, preferably in healthcare or multi-branch setup.

● Strong leadership, organizational, and problem-solving skills. Knowledge of healthcare/dental clinic operations is an advantage.

● Excellent communication and interpersonal skills.

● Proficient in MS Office and business operations software/tools.

Key Competencies:

● Strategic Thinking

● Leadership & Team Management

● Process-Oriented Mindset

● Decision-Making

● Analytical & Critical Thinking

● Conflict Resolution

● Adaptability

Job Types: Full-time, Permanent

Pay: Php55, Php70,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title:  Business Operations Manager (Enablement And Support Officer)

Job Summary: The Enablement and Support Officer perform core business systems support functions, backs up for urgent business systems functions, continuously improves processes for his/her areas of responsibility, and ensures regulatory and bank policy compliance of frameworks designed and implemented for the Digital Banking Division. The Enablement and Support Officer also support the Business Systems Head in setting and sustaining employee engagement.

Specific Duties & Responsibilities:

a. Core business systems function

• Perform assigned business systems function prepare and monitor procurement requests, covering both Opex and Capex requests
• Prepare and monitor budget drawdown requests, covering both Opex and Capex requests
• Manage assets assigned to the Division, including monitoring of accountabilities
• Prepare and monitor document transmittal requests
• Perform partnership assessments and apply for accreditation of selected business systems vendors/partners
• Perform the onboarding/off boarding/people support functions within the division
• Engagement with the relevant bank partners for these core business systems functions, such us but not limited to GSG, HRMG, ITG

b. Business systems functions back-up

• Perform back-up function for Business Systems basic support processes for people and governance, including, but not limited to, monitoring of people function requirements, training requests

c. Business operations process development and enhancement

• Design, review and improve policy, processes, templates/tools on business operations processes
• Align business operations processes with the relevant regulation and bank policies, raising any required changes through the appropriate channels and authorities
• Design and conduct training on business operations processes to Division team members
• Learn, imbibe and practice the Bank's mission and vision, and, the Division's identity and values.
• Learn the basics of the Divisions core design and delivery process

d. Business operations regulatory and bank policy compliance

• Effectively engage with the appropriate Bank internal partners for business operations policy, processes and requirements
• Facilitate, monitor and ensure the Division's compliance to business operations regulatory and bank policy requirements, including, but not limited to, budget, risk management, procurement, partner accreditation, audit
• Ensure early escalation of the Division's compliance risk and issues
• Performs other duties as may be assigned from time to time.

Qualifications:

Educational background

• Any business degree, preferably with accounting background

Technical

• At least 5-7 years business management/processes experience either as maker or checker or both, including but not limited to budget management, resource management, asset management, vendor accreditation/management, business continuity for division operations
• Stakeholder engagement and communications experience
• Strong verbal communication and facilitation skills
• Ability to create documentation focused on any of the following:
• Stakeholder communications/presentations
• Process orientation material
• Policy/procedures document
• Business communication
• Minutes of meeting
• Compliance, audit or regulatory experience either as subject or implementor
• Process improvement experience as designer or implementor

Other details:

Rank: Junior Officer

Unit: Digital Banking Division

Location: Makati

APPLY HERE:

Business Operations Manager

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department.

What You'll Do

• Coordinate, manage and monitor the workings of various departments in the organization.
• Improve processes and policies in support of organizational goals.
• Formulate and implement departmental and organizational policies and procedures to maximize output.
• Monitor adherence to rules, regulations and procedures.
• Plan the use of human resources.
• Delegate tasks and accountabilities. Establish work schedules.
• Supervise staff.
• Monitor and evaluate performance.
• Monitor, manage and improve the efficiency of support services such as IT and HR.
• Facilitate coordination and communication between support functions.
• Liaison with top management.
• Assist in the development of strategic plans for operational activity.
• Implement and manage operational plans.

What You'll Bring

• Bachelors degree in Business Management, Business Administration, or related field.
• Three years of related experience required.
• Must be willing to work onsite.
• Excellent managerial and supervisory skills.
• Extensive knowledge of operations management.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.

APPLY HERE:

Job Type: Full-time

Pay: From Php30,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Employee stock ownership plan
• Gym membership
• Health insurance
• Pay raise
• Staff meals provided
• Work from home

Ability to commute/relocate:

• Baguio City, Benguet: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 5 years (Required)

Summary of Functions

The Business Operations Manager (Philippines, Remote) leads day-to-day back-office operations for a U.S.-facing services organization, ensuring accuracy, timeliness, and cost-effectiveness across scheduling, documentation, and revenue-impacting workflows. You will manage a PH-based team supporting U.S. stakeholders, use data to drive productivity and customer satisfaction, and enforce process, quality, and compliance standards. This full-time role may require alignment with U.S. business hours.

Essential Duties and Responsibilities

• Set clear daily/weekly objectives and SLAs for back-office operations (e.g., scheduling, documentation, billing prep)
• Oversee day-to-day activities: manage queues/volumes, assign work, monitor throughput, remove blockers
• Conduct workforce planning: staffing models, shift schedules, and capacity to meet fluctuating demand
• Define, track, and publish KPIs (e.g., session completion rate, cancellation/reschedule rate, staff utilization, turnaround time, error rate, CSAT)
• Map processes and write standard operating procedures (SOPs); run continuous-improvement cycles to reduce errors and cycle time
• Lead quality assurance audits on data entry, documentation, and schedule changes; coach teams to standard and retrain when needed
• Prepare weekly and monthly operational reports and executive summaries for leadership and partner departments
• Hire, onboard, coach, and develop personnel; set goals/OKRs; conduct performance reviews and address underperformance fairly
• Partner with internal stakeholders (e.g., clinical leads, field teams, and client families) to resolve escalations and deliver service recovery
• Own systems and tools administration and usage hygiene; optimize workflows across Google Workspace/Sheets, practice/scheduling platforms (e.g., PracSuite/Halaxy), clinical data tools (e.g., Catalyst), communications/PM (e.g., Basecamp, Viber, Circle), finance (e.g., Xero), and VoIP (e.g., FluentCloud/Zoiper), or similar
• Uphold data privacy and security standards (e.g., HIPAA/PHI handling) in collaboration with U.S. counterparts
• Monitor operational costs (licenses, telecom, overtime); recommend savings without compromising service levels
• Plan and lead change initiatives (new processes/tools); train teams and track adoption and outcomes
• Benchmark operations, pilot automation/macros, and capture team feedback to drive continual service improvement

Requirements and Qualifications

• Proven experience leading back-office operations in BPO, call center, healthcare, logistics, or similar high-volume environments
• Customer service background required; experience supporting U.S. stakeholders preferred
• Demonstrated people leadership (front-line and/or supervisor-level teams); goal-setting, coaching, and performance management
• Strong KPI literacy: able to build and interpret dashboards; proficiency in MS Excel/Google Sheets (lookups, pivots); familiarity with BI tools (Power BI, Tableau) is a plus
• Scheduling/workforce management experience; capacity planning and SLA management
• Process design and SOP creation; root-cause analysis (e.g., 5 Whys, Pareto); Lean/Six Sigma exposure is a plus
• Systems proficiency across office suites and operational platforms; experience with PracSuite, Halaxy, Catalyst, Basecamp, Circle, Xero, FluentCloud/Zoiper, or similar is a plus
• Excellent communication and stakeholder management skills; clear written and spoken English
• High attention to detail, strong organization and prioritization, and practical problem-solving
• High ethical standards and data privacy awareness (HIPAA and local privacy requirements)
• Education: High school diploma or equivalent required; bachelor's degree in Business/Operations/Healthcare Administration or equivalent experience preferred
• Ability to work a full-time schedule aligned to U.S. business hours, as needed
• Positive, patient, and collaborative demeanor
• If you're excited about the role but don't meet every qualification, we encourage you to apply—transferable skills are welcome and valued.

Equal Opportunity Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We are committed to inclusive hiring and will provide reasonable accommodations upon request for candidates taking part in all aspects of the selection process.

Whiten Beauty & Wellness is Hiring:
Operations Manager (High-Impact Role)

Whiten Beauty & Wellness is one of the fastest-scaling beauty empires in the Philippines. With 30+ branches nationwide and a billion-peso vision, we need more than just a manager — we need a
right hand in operations
.

Your Mission

• Take charge of daily operations
  across branches — from staff to systems to client experience.
• Ensure
  smooth delivery & logistics
  , no delays, no bottlenecks.
• Oversee
  franchisee coordination
  : onboarding, franchise concerns, reporting, and alignment.
• Liaise with franchise managers and escalate only what truly matters.
• Track KPIs, monitor progress, and ensure that all standards are executed at scale.
• Make
  fast, smart, and right decisions
  — keeping the CEO informed but empowered to focus on strategy.

We're Looking For

Proven experience in operations or business management (multi-site preferred)

Smart, fast, and decisive problem-solver

Strong leadership, with the ability to align multiple teams and stakeholders

Organized, detail-oriented, and KPI-driven

Comfortable handling
high responsibility
and
critical decision-making

Why This Role is Different

• You're not just managing — you're
  owning operations in the absence of a COO
  .
• Direct access to the CEO: your decisions directly impact nationwide growth.
• Competitive salary + performance incentives.
• Career advancement in a
  billion-peso scale-up
  with global ambition.
• Be part of a leadership team that is building one of the most
  respected beauty empires in Asia
  .