369 Operations Lead jobs in the Philippines

POSITION: Operations Lead - Night Shift

WHO WE ARE:

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.

WHAT YOU WILL BE DOING:

Team Management & Leadership:

• Lead, coach, and develop a team of accounting staff to achieve performance goals.
• Conduct regular team meetings to review priorities, workload, and results.
• Prepare weekly, monthly, and quarterly team performance and efficiency reports.
• Partner with senior management to align operational objectives with company goals.
• Support recruitment, onboarding, training, and development of team members in collaboration with HR.
• Address performance and engagement issues constructively, involving HR and management as needed.
• Foster a culture of accountability, adaptability, and continuous improvement.

Accounting & Finance:

• Oversee day-to-day accounting operations, including accounts receivable and accounts payable.
• Manage payment applications, reconciliations, billing, collections, and vendor support activities.
• Resolve discrepancies and provide first-level issue support for accounting-related inquiries.
• Support audits, financial reporting, and other client-required accounting tasks.
• Analyze accounting processes, recommend improvements, and identify opportunities for automation.
• Serve as a point of escalation for accounting issues, working closely with clients to resolve concerns effectively and in a timely manner.

WHAT WE ARE LOOKING FOR:

Qualifications:

Must have:

• Bachelor's degree in accounting, Finance, Economics, or Management (Accounting/Finance preferred).
• At least 5 years of professional experience, including 2+ years in a team leadership role.
• Strong knowledge of accounting principles, AR/AP processes, and reconciliations.
• Advanced Microsoft Excel skills (pivot tables, lookups, reporting, analysis).
• Excellent written and verbal English communication skills.
• Amenable to work on a night shift.

Nice to have:

• CPA, CMA, or equivalent professional certification.
• Experience in a BPO or shared service environment.
• Background in process optimization, automation, or system implementation.

Work Behavior:

• Strong leadership and coaching skills, with the ability to inspire and motivate teams.
• Ability to adapt quickly to changing priorities, client needs, and evolving processes.
• Exceptional problem-solving, analytical, and decision-making abilities.
• High attention to detail, accuracy, and accountability.
• Effective time management with the ability to balance multiple priorities.
• Client-focused mindset with the ability to build strong relationships and manage escalations effectively.
• Ethical, responsible, and committed to continuous learning.

WHAT WE OFFER:
We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

• A competitive monthly salary based on your ability
• 13th month & bi-annual performance bonus
• Annual leave & salary review
• Attractive employee awards: Employee of Year, Semi-Annual outstanding employee
• Equipment allowance
• Health insurance allowance
• An open culture that spurs creativity, innovation, and inclusivity
• A variety of training courses for your career development

WORK LOCATION:
Remote

WORKING HOURS:
 9PM – 6AM (Mon – Fri). (GMT +7)

SALARY:
up to $1000

Key Responsibilities:

Operational Strategy & KPI Management

• Establish, monitor, and drive key performance indicators (KPIs) to measure operational success.
• Optimize workflow processes to improve efficiency, reduce costs, and enhance customer satisfaction.
• Analyze operational data to identify trends and areas for improvement.

Team Leadership & Coordination

• Supervise and provide guidance to the Operations Coordinator and warehouse staff.
• Ensure all departments (sales, inventory, operations) are aligned with operational goals.
• Train and mentor employees to enhance productivity and performance.

Order & Supply Chain Optimization

• Oversee order fulfillment processes across e-commerce, corporate, and retail platforms.
• Ensure inventory levels are optimized to meet demand without overstocking.
• Collaborate with purchasing and sales teams to enhance supply chain efficiency.

Process Improvement & Compliance

• Implement best practices for order fulfillment, inventory control, and logistics management.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Identify cost-saving opportunities without compromising quality.

Reporting & Business Growth

• Generate and present performance reports to senior management.
• Recommend and implement strategic initiatives to scale operations.
• Support business expansion plans by ensuring operations can meet growth demands.

Job Objectives:

The Operations Lead is responsible for overseeing the end-to-end production of floral arrangements across retail, events, and corporate channels. This role plays a key part in ensuring quality control, efficient inventory management, timely deliveries, and the continuous improvement of systems and processes. The ideal candidate is highly organized, detail-oriented, and committed to delivering operational excellence while maintaining the company's standard of quality in every floral creation.

Position reports directly to the PRESIDENT OF THE COMPANY.

Specific Duties and Responsibilities:

Production & Quality Control

• Monitor the daily output of retail floral arrangements, ensuring consistency, quality, and timely fulfillment.
• Supervise the event floral production, ensuring all designs meet client specifications and are prepared according to schedules.
• Manage the corporate floral arrangement process, ensuring professional presentation and on-time delivery for recurring and custom orders.

Inventory & Cost Management

• Track and manage inventory for consumables, floral materials, flowers, and event-related supplies.
• Ensure timely replenishment of stock to support production while avoiding overstock or shortages.
• Regularly review and update inventory records, reporting any damaged, expired, or missing items to help minimize operational losses.

Logistics & Supplier Coordination

• Coordinate and oversee retail and event floral deliveries, ensuring timely and complete order fulfillment.
• Liaise with suppliers to ensure the timely arrival of quality materials and flowers within budget constraints.
• Maintain good working relationships with vendors to secure the best value and consistent supply.

Process Development & Standardization

• Develop and implement process mapping to define and improve workflows within production and logistics.
• Establish and maintain efficient systems that enhance productivity and reduce redundancy.
• Create and roll out standardized forms for inventory, production, and quality checks.
• Write and implement clear Standard Operating Procedures (SOPs) to guide team members in daily operations and maintain consistent quality.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or related field (preferred).
• Minimum 2–3 years of experience in production, supply chain, or operational roles, preferably in a creative or floral environment.
• Strong background in inventory control, supplier coordination, and quality assurance.
• Excellent organizational and time-management skills.
• Knowledge in developing SOPs, systems, and production tracking tools.
• Strong attention to detail, proactive mindset, and ability to work under pressure.
• Proficiency in MS Office tools and inventory software systems.

Job Type: Full-time

Pay: Php20, Php40,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Operations Manager: 2 years (Preferred)
• Operations Supervisor: 2 years (Preferred)

Work Location: In person

Job Description
Join the team redefining how the world experiences design.
Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where And How You Can Work
Our flagship campus is in Sydney. We also have a vibrant office in Manila, where many Canvanauts thrive in a buzzing hybrid environment. That means some days you'll be at home and some days in the office – whatever helps you do your best work.

What You'd Be Doing In This Role
As Canva scales, change continues to be part of our DNA – and that's all part of the fun. So while this gives you the flavour of the role today, it will likely evolve.

At The Moment, This Role Is Focused On

• Defining and communicating strategic priorities and a compelling vision for multiple Customer Service teams
• Leading large-scale operational initiatives and driving service excellence across human support functions
• Acting as a trusted liaison with global leadership, ensuring alignment and clear execution on org-wide objectives
• Mentoring team leads and building leadership pipelines to fuel continuous growth and performance
• Driving operational excellence through AI-empowered process improvements, tooling, and data-led decisions
• Building strong cross-functional relationships to ensure cohesive execution of high-impact strategies

You're probably a match if

• You've led multiple functions in a senior Customer Service or Operations leadership role and thrived in high-growth, fast-paced environments
• You bring strategic leadership thinking and analytical rigor to every challenge, with deep experience using data and insights to improve service outcomes
• You're a systems thinker with a track record of optimizing workflows, processes, and service delivery models
• You're a people-first leader who uplifts others, develops high-performing teams, and fosters cultures of accountability and collaboration
• You're comfortable navigating ambiguity and influencing without formal authority – and know how to rally others behind a shared vision
• You're curious, adaptable, and inspired by a mission to empower users and elevate experience

About The Team
The
Specialist Operations Group
within the User Voice Supergroup is the operational engine powering Canva's human support experience. From
resolving our most complex user challenges t
o raising the bar on service quality, we're the
champions of user happiness and critical enablers of Canva's journey to 1 billion users.
What's in it for you?
Benefits
Achieving our crazy big goals motivates us to work hard – and we do – but you'll experience lots of moments of magic, connection, and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for success:

• Equity packages – we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, and home office setup
• Flexible leave options to recharge and be a force for good

Check out for more info.

Other Stuff To Know
We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture. Please share your pronouns and any accessibility needs when applying. Even if your experience doesn't match all the qualifications – we'd still love to hear from you

Interviews are conducted virtually.

A hands-on Operations Lead who loves the floor, lives in the metrics, and lifts people up. You're the kind of leader who can coach a diverse BPO team across sales/service/back office, keep SLAs green, and turn data into action—without losing the human touch. If you thrive in fast-paced ops and enjoy building high-performing, motivated teams, this role is for you

We're hiring on behalf of a leading, AI-powered automotive retail solutions provider. Our client helps dealerships boost customer engagement and sales through data, automation, and intelligent workflows. You'll be based on-site in Alabang, Muntinlupa, leading a frontline team that powers day-to-day success.

• Lead daily performance: Own team KPIs (productivity, quality, adherence, efficiency); monitor live dashboards and intervene fast to protect SLAs.
• Coach for impact: Deliver 1:1s, side-by-sides, QA calibrations, and action plans that actually move the numbers.
• Run tight operations: Manage schedules, breaks, queues, and headcount coverage; enforce process and compliance.
• Solve problems early: Unblock escalations, remove bottlenecks, and flag risks with clear next steps.
• Report & improve: Publish daily/weekly/monthly performance reports; drive root-cause analyses and continuous improvement.
• Partner cross-functionally: Work with QA, Training, WFM, and HR to keep performance, people, and process aligned.
• Build culture: Recognize wins, keep morale high, and foster open communication and accountability.

• Proven BPO team leadership (floor management, live ops, SLA protection)
• KPI & QA management: calibration, audit reads, action planning
• Scheduling & WFM fundamentals: adherence, shrinkage, coverage
• CRM/Systems: comfort with CRM, Quality Management, Workforce Management, ticketing, and reporting tools
• Reporting & analysis: Excel/Google Sheets, dashboard reads, RCA documentation
• Process discipline: SOPs, compliance, and case documentation

• High-clarity communication and feedback delivery
• Coaching mindset with empathy and accountability
• Decisive under pressure; strong prioritization and follow-through
• Conflict resolution and stakeholder management
• Continuous improvement orientation; data-driven and curious
• Adaptive and able to lead in a fast-paced & dynamic environment

• *Bachelor's degree in Business/Management or related field preferred (equivalent leadership experience considered)*

• 2–3+ years as a Team Leader/Supervisor in a BPO/call center setting
• Advantage: exposure to automotive retail accounts (sales/service/back office)

• Fluency in English (both spoken and written)

• Paid leaves and allowances
• Opportunities for career advancement and skills training
• Competitive base salary with performance incentives
• Ongoing training, coaching resources, and career growth pathways

Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are seeking to hire an Operations Lead to join our growing company.

Job Responsibilities:

• Maintain constant communication with management, staff, and clients to ensure proper operations of the organization
• Develop, implement, and maintain quality assurance protocols
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity
• Actively pursue strategic and operational objectives
• Ensure operational activities remain on time and within a defined budget and timeframe
• Track staffing requirements, hiring new employees as needed

Job Requirements:

• 1-2+ years of proven experience in a leadership position
• Strong leadership and oversight skills
• Addressing operational concerns and issues and monitoring overall customer satisfaction
• Developing and implementing operational procedures and policies
• Excellent interpersonal communication and organization skills to coordinate projects and activities
• Great decision-making skills and response to high-pressure situations
• Ability to communicate with internal and external staff effectively
• Excellent ability to delegate responsibilities while maintaining organizational control
• Highly trained in conflict management and business negotiation processes
• Proficiency in Microsoft Suite (Word, Excel, Outlook)
• Experience or knowledge in insurance is a plus

Why work with Swak BPO Corp?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided
• Transportation service provided

Application Question(s):

• How much is your expected salary?

Experience:

• Leadership: 2 years (Required)

Work Location: In person

About the role

We are seeking a talented Operations Lead (Cloud Ops - AWS/Azure) to join the team at YONDU INC. In this full-time, Hybrid role in BGC, you will be responsible for leading and managing a team of cloud operations professionals to ensure the seamless delivery of cloud-based solutions and services to our clients.

What you'll be doing

1. Oversee the day-to-day cloud operations activities, including monitoring, incident management, and troubleshooting
2. Coordinate and manage the deployment of new cloud infrastructure and applications
3. Implement and maintain robust cloud security protocols and compliance measures
4. Optimize cloud resource utilization and costs through continuous monitoring and optimization
5. Lead and mentor a team of cloud operations specialists, fostering their professional development
6. Collaborate with cross-functional teams to ensure alignment and integration of cloud solutions
7. Continuously identify and implement process improvements to enhance the efficiency and reliability of cloud operations

What we're looking for

1. Minimum 5 years of experience in cloud operations, with a strong focus on AWS and/or Microsoft Azure
2. Proven track record of leading and managing a team of cloud operations professionals
3. Excellent technical expertise in cloud architecture, deployment, and management
4. Proficient in scripting and automation tools to streamline cloud operations
5. Solid understanding of cloud security best practices and regulatory compliance requirements
6. Exceptional problem-solving, analytical, and decision-making skills
7. Strong communication and interpersonal skills to collaborate effectively with cross-functional teams
8. Passion for continuous learning and staying up-to-date with the latest cloud technologies and trends

What we offer

At YONDU INC.', we are committed to providing a rewarding and fulfilling work environment for our employees. Some of the key benefits you can expect include:

1. Competitive compensation and bonus structure
2. Comprehensive health and wellness benefits
3. Generous paid time off and flexible working arrangements
4. Opportunities for professional development and career advancement
5. Collaborative and supportive team culture

Full job description

Analytical and Problem-Solving

• Keen analytical skills to assess situations, identify issues, and implement solutions.
• Ability to think critically and strategically to improve operations and drive success.
• Oversee the financial performance of the operations, including budget management, cost control and revenue enhancement.
• Analyze financial reports and identify areas for improvement to maximize profitability.

Profit and Loss Management

• Oversee the financial performance of the operations, including budget management, cost control and revenue enhancement.
• Analyze financial reports and identify areas for improvement to maximize profitability.

Team Collaboration and Growth

• Collaborate with the HR department to develop and implement strategies to foster team growth and development.
• Create a positive work environment that encourages teamwork and professional growth.

Employee Motivation and Inspiration

• Motivate and inspire employees to achieve their full potential.

Issue Prevention and Problem Solving

• Pro-actively identify potential issues and implements solutions to prevent them.
• Analyze complex situations and make informed decisions to mitigate risks.
• Ensure operational efficiency by addressing challenges swiftly and effectively.

Communication and Leadership

• Exceptional communication skills to articulate goals, expectations, and feedback clearly.
• Strong leadership qualities to guide and motivate the team towards achieving operational objectives

Multitasking and Prioritization

• Excellent ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong organizational skills to ensure efficient workflow and task completion.

2. MARKETING & CLIENT MANAGEMENT

Client Engagement

• Serve as the primary point of contact of clients, ensuring their needs and expectations are met.
• Build and maintain strong relationships with clients, addressing any concerns or issues promptly and professionally.
• Gather client feedback to improve services and enhance client satisfaction

Client Focused

• Dedicated to providing exceptional service and maintaining positive client relationships.
• Attentive to client needs and proactive in addressing concerns.

Marketing

• Develop and maintain strong relationships with key stakeholders, including clients, partners, and team members.
• Manage internal communications, ensuring that all team members are kept informed of company updates.

QUALIFICATIONS

• Bachelor's Degree / MBA Degree is an advantage
• MUST have a minimum of 5 years of previous experience in Manufacturing
• Extensive facilities administration, and management of manufacturing operations
• Must have management experience
• Strong leadership and management skills
• Excellent communication, interpersonal, and problem-solving skills
• Strong knowledge of operational processes and employment law
• preferrably girl candidates
• Willing to work In Maguyam, Silang Cavite

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: Php40, Php50,000.00 per month

Benefits:

• Company events
• Free parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

Position Description:

The Lead Consultant – Operations Team Lead is responsible for managing the performance and productivity of the service desk team, overseeing incident resolution, maintaining service levels, and ensuring a high standard of customer satisfaction. They lead by example, providing guidance, support, and coaching to team members to optimize performance and achieve service goals. The role may be shared across engagements with similar project and skills requirements.

Your future duties and responsibilities:

Your future duties and responsibilities

Team Management

o Lead, coach, and mentor service desk agents to drive high performance, productivity, and morale.

o Assign tasks, manage workload distribution, and schedule resources to ensure timely response to requests.

o Conduct performance reviews, provide constructive feedback, and identify training and development needs.

o Set clear goals and expectations, ensuring alignment with organizational objectives.

Operations Management

o Oversee daily service desk operations, including incident management, request fulfillment, and problem resolution.

o Ensure compliance with established processes, procedures, and SLAs.

o Coordinate with technical teams to resolve incidents, prioritize tasks, and escalate when necessary.

o Monitor incident trends, identify root causes, and implement preventive measures.

Quality Assurance

o Implement quality standards and processes to ensure consistent delivery of high-quality support.

o Provide coaching, training, and feedback to enhance technical and customer service skills.

Resource Management

o Manage and optimize the use of service desk tools, documentation, and resources.

o Maximize productivity while meeting service levels and adhering to budgetary constraints.

Customer Relationship Management

o Build and maintain strong relationships with internal and external customers.

o Handle escalations and concerns with professionalism and empathy, striving to exceed expectations.

Continuous Improvement

o Identify and implement process improvements, automation, and innovation opportunities.

o Collaborate with stakeholders to adopt best practices, tools, and technologies.

Reporting and Analysis

o Prepare and present regular reports on key performance metrics (e.g., incident volume, resolution times, customer satisfaction).

o Analyze data trends to recommend actions that improve service levels and operational efficiency.

Professional Development

o Engage in ongoing professional learning (conferences, workshops, certifications) to stay current with industry trends and enhance leadership and technical skills.

Additional Responsibilities

o Partner with management, colleagues, and clients to ensure service requests are resolved satisfactorily.

o Follow escalation procedures and maintain attendance as scheduled.

o Assist peers with non-complex incidents or service requests as needed.

o Adhere to leave notification policies (e.g., vacation, sick leave).

o Submit required service delivery reports and address quality deficiencies promptly.

o Provide feedback to management on potential issues and opportunities for process improvement.

o Attend all scheduled meetings.

Required qualifications to be successful in this role:

Required qualifications to be successful in this role

• Education

o At least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor's/College Degree in any field.

• Knowledge and Skills

• Leadership Skills

o Ability to inspire and motivate team members to achieve goals and meet SLAs.

o Strong decision-making skills to resolve issues promptly, even under pressure.

o Capacity to provide direction while fostering a positive, collaborative work environment.

o Skill in delegating tasks effectively and empowering team members with ownership.

• Communication Skills

o Excellent verbal and written communication for interaction with team members, management, and stakeholders.

o Ability to convey information clearly in meetings, emails, and one-on-one discussions.

o Active listening skills to understand and address team concerns.

o Proficiency in delivering constructive and positive feedback.

• Technical Knowledge

o Proficiency in service desk software, ticketing systems, and other operational tools.

o Understanding of ITIL framework and its application in service desk management.

o Familiarity with troubleshooting techniques and common technical issues.

o Ability to stay updated on emerging technologies and best practices.

• Problem-Solving Skills

o Capacity to analyze operational data to identify improvement opportunities.

o Ability to troubleshoot operational issues and implement effective solutions.

o Proactive in anticipating challenges and developing contingency plans.

• Team Management Skills

o Experience in recruiting, training, and developing high-performing teams.

o Knowledge of performance management principles (goal-setting, evaluations, feedback).

o Ability to foster teamwork and collaboration to achieve shared objectives.

o Conflict resolution and mediation skills to maintain team harmony.

• Customer Focus

o Strong commitment to delivering excellent customer service.

o Ability to instill a customer-centric mindset within the team.

o Skilled in handling escalated customer concerns with professionalism.

• Continuous Improvement

o Openness to feedback from team members, stakeholders, and customers.

o Experience leading process improvement initiatives.

o Commitment to continuous learning and professional development.

• Experience

o Previous IT Support / IT Service Desk / Technical Support Representative experience.

o At least 2 years in a Supervisory or Leadership capacity within a service desk or technical support role.

• Others

o Willing to work in a shifting schedule (night shift, weekends, holidays, 24/7 support).

o Willing to work 100% onsite as needed.

o Willing to work in OWS McKinley, Taguig or Alpha Ortigas site.

Skills:

• Amazon Simple Email Service
• Customer Service & Support
• Leadership
• ServiceNow

What you can expect from us:

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.