207 Operations Consultant jobs in the Philippines

Job Responsibilities:

• Identifies critical business issues based on inputs such as interviews, financial statements, operating information and external market/customer data.
• Assesses a new business partner's readiness and needs.
• Assists business partners in developing strategic plans and in effectively implementing them.
• Helps business partners develop an action/contingency plan with activities and next steps.
• Provides guidance to business partners on technical, systems and process related concerns.
• Works with business partners and corporate support groups to discuss and reach project targets, and meet expectations.
• Serves as a focal point for all communications from corporate to business partners and vice versa.

Job Qualifications

• Candidate must possess a Bachelor's Degree in Business Management, Business Administration or Economics.
• Candidate must have at least 5 years of related work experience specializing in sales & marketing or business/franchise consulting.
• Candidates must be knowledgeable in financial resource management, strategic and contingency planning, as well as portfolio management.
• Candidate must be highly analytical and must possess significant experience in conducting business review, planning, and development.
• Candidate must possess sound negotiation skills, complex problem solving skills, communication skills, as well as interpersonal & partner management skill.
• Candidate must be willing to travel in North Luzon areas

The Business Operations Consultant (Franchise) partners with franchisees and internal teams to drive profitable store performance, ensure operational compliance with franchisor standards, and accelerate network growth. Acting as a hands-on business advisor and project lead, the Consultant assesses market opportunity and store performance, delivers targeted coaching and operational solutions, supports site selection & onboarding, and implements best practices that align marketing, ops, HR and finance to achieve sales and quality targets.

Scope & Key responsibilities

• Responsible for a portfolio of franchise stores across one or more territories.
• Works across commercial (sales/marketing), operations (SOP, QSC), HR (staffing/training) and finance (profitability analysis) functions.
• Regularly meets with franchisees, mall lessors, suppliers, contractors, government agencies and cross-functional internal teams.
• Provides both reactive problem resolution (store recovery, compliance issues) and proactive growth support (site identification, pre-market assessment, openings).

Assessment & Diagnostics

• Conduct market scans (P.E.S.T.E.), competitor 4Ps analysis, and customer profiling to identify opportunities and risks in assigned areas.
• Evaluate store viability (market, operational, organizational, financial) and produce pre-opening feasibility reports.
• Monitor store performance using sales/volume data, customer feedback and operational audits; identify root causes and recommend corrective actions.

Operational Support & Implementation

• Deliver on-the-spot coaching and hands-on training for franchisees, store managers, service crews and delivery riders on SOPs, service quality, and productivity.
• Lead store audits for Quality, Service, Cleanliness and Customer Experience (QSC) and follow up on remediation.
• Support technology and equipment upgrades and ensure correct implementation of systems and tools.

Advisory & Financial Management

• Advise franchisees on P&L management: monitor sales trends, COGS, OPEX, cashflow and petty cash controls; identify cash leaks and improvement opportunities.
• Recommend merchandising, pricing and local marketing tactics to increase customer acquisition and retention.

Business Development & Expansion

• Map and pre-qualify territorial sites; perform Advanced Site Evaluation (ASET) and ocular inspections; coordinate with suppliers and contractors for store fit-outs.
• Facilitate lease and mall approvals, prepare documentation and follow up on construction/renovation timelines.
• Support booth/exhibit design and special activation needs for local events.

Process Improvement & Standardization

• Help refine and document SOPs, administrative systems and standard operating manuals; drive adoption of best practices across stores.
• Identify and scale successful operating models from high-performing stores to the wider network.

Stakeholder Management & Compliance

• Build and maintain relationships with franchisees, mall management, suppliers, local government agencies and industry partners.
• Help franchisees comply with regulatory, labor and tax requirements and advise on formalization where necessary.

Reporting & Continuous Improvement

• Produce regular territory performance reports and improvement plans for the Franchise GM.
• Track implementation of agreed corrective plans and measure impact against KPIs.

KPIs

• Store compliance rate (QSC audit pass %).
• Average monthly sales growth for portfolio.
• Time-to-open for new stores (from site approval to opening).
• Number of franchisee recovery plans completed and percent improvement in sales/profitability.
• Franchisee satisfaction / NPS for support provided.

Qualifications

Minimum

• Bachelor's degree in Business Administration, Management, Marketing, Hospitality, Entrepreneurship, or related field.
• 3–5 years' experience in franchise operations, retail/ F&B operations, business consulting, or field operations — preferably in a franchised environment.
• Demonstrable experience in site evaluation, store openings, operational audits and frontline coaching.
• Strong analytical skills — able to interpret sales, gross margin and expense reports and recommend practical actions.
• Excellent verbal and written communication in English and Filipino.
• Comfortable with frequent travel and fieldwork across provinces and malls.

Preferred

• Experience working with multi-unit franchise networks in the Philippines.
• Background in store construction/fit-out coordination, mall leasing processes, or supplier/contractor management.
• Formal training/certification in operations management, project management, or franchising.
• Familiarity with POS systems, inventory controls and basic financial modeling.
• Residing in Metro Manila

Job description:

The 
Business Operations Consultant (Franchise)
partners with franchisees and internal teams to drive profitable store performance, ensure operational compliance with franchisor standards, and accelerate network growth. Acting as a hands-on business advisor and project lead, the Consultant assesses market opportunity and store performance, delivers targeted coaching and operational solutions, supports site selection & onboarding, and implements best practices that align marketing, ops, HR and finance to achieve sales and quality targets.

Scope & Key responsibilities

• Responsible for a portfolio of franchise stores across one or more territories.
• Works across commercial (sales/marketing), operations (SOP, QSC), HR (staffing/training) and finance (profitability analysis) functions.
• Regularly meets with franchisees, mall lessors, suppliers, contractors, government agencies and cross-functional internal teams.
• Provides both reactive problem resolution (store recovery, compliance issues) and proactive growth support (site identification, pre-market assessment, openings).

Assessment & Diagnostics

• Conduct market scans (P.E.S.T.E.), competitor 4Ps analysis, and customer profiling to identify opportunities and risks in assigned areas.
• Evaluate store viability (market, operational, organizational, financial) and produce pre-opening feasibility reports.
• Monitor store performance using sales/volume data, customer feedback and operational audits; identify root causes and recommend corrective actions.

Operational Support & Implementation

• Deliver on-the-spot coaching and hands-on training for franchisees, store managers, service crews and delivery riders on SOPs, service quality, and productivity.
• Lead store audits for Quality, Service, Cleanliness and Customer Experience (QSC) and follow up on remediation.
• Support technology and equipment upgrades and ensure correct implementation of systems and tools.

Advisory & Financial Management

• Advise franchisees on P&L management: monitor sales trends, COGS, OPEX, cashflow and petty cash controls; identify cash leaks and improvement opportunities.
• Recommend merchandising, pricing and local marketing tactics to increase customer acquisition and retention.

Business Development & Expansion

• Map and pre-qualify territorial sites; perform Advanced Site Evaluation (ASET) and ocular inspections; coordinate with suppliers and contractors for store fit-outs.
• Facilitate lease and mall approvals, prepare documentation and follow up on construction/renovation timelines.
• Support booth/exhibit design and special activation needs for local events.

Process Improvement & Standardization

• Help refine and document SOPs, administrative systems and standard operating manuals; drive adoption of best practices across stores.
• Identify and scale successful operating models from high-performing stores to the wider network.

Stakeholder Management & Compliance

• Build and maintain relationships with franchisees, mall management, suppliers, local government agencies and industry partners.
• Help franchisees comply with regulatory, labor and tax requirements and advise on formalization where necessary.

Reporting & Continuous Improvement

• Produce regular territory performance reports and improvement plans for the Franchise GM.
• Track implementation of agreed corrective plans and measure impact against KPIs.

KPIs

• Store compliance rate (QSC audit pass %).
• Average monthly sales growth for portfolio.
• Time-to-open for new stores (from site approval to opening).
• Number of franchisee recovery plans completed and percent improvement in sales/profitability.
• Franchisee satisfaction / NPS for support provided.

Qualifications

Minimum

• Bachelor's degree in Business Administration, Management, Marketing, Hospitality, Entrepreneurship, or related field.
• 3–5 years' experience in franchise operations, retail/ F&B operations, business consulting, or field operations — preferably in a franchised environment.
• Demonstrable experience in site evaluation, store openings, operational audits and frontline coaching.
• Strong analytical skills — able to interpret sales, gross margin and expense reports and recommend practical actions.
• Excellent verbal and written communication in English and Filipino.
• Comfortable with frequent travel and fieldwork across provinces and malls.

Preferred

• Experience working with multi-unit franchise networks in the Philippines.
• Background in store construction/fit-out coordination, mall leasing processes, or supplier/contractor management.
• Formal training/certification in operations management, project management, or franchising.
• Familiarity with POS systems, inventory controls and basic financial modeling.
• Residing in Cavite

We're looking for smart operators who think like consultants and execute like professionals. You'll work directly with successful business owners, handling complex backend operations that actually move the needle.

What You'll Do:

• Solve messy, real-world business problems (not just data entry)

• Build systems that prevent fires before they start

• Manage high-stakes client communications and deadlines

• Research and implement solutions you've never seen before

• Own entire project workflows from start to finish

You're Probably Our Person If:

• You have impressive prior experience (corporate, startup, education, or specialized expertise)

• You can take "Figure out why our sales process is broken" and turn it into a 5-step action plan (you can use AI too)

• You understand American business culture (direct communication, proactive updates, deadline accountability)

• You want consistent 40hr/week work, not 24/7 chaos

• You get excited about becoming a trusted right-hand operator, not just staying a task-taker

We Offer:

• Competitive salary paid in USD + 13th month bonus

• Unlimited courses, professional development, & coaching

• True flexible hours (work when you want, just be consistent)

• 24 PTO days annually

• Growth path to senior operator roles

To Apply:

• Apply on LinkedIn, and tell us about a complex problem you solved in a previous role and how you approached it.

One of our strong partners in the iGaming industry is looking for an experienced 
Strategic Lead/Advisor (APAC)

.

If you have a solid background and a strong network in the iGaming space — this could be your next big move.

Key Responsibilities:

• Provide strategic guidance on potential partnerships, team setup, and operational planning
• Achieve KPI
• Support initial phase execution with insights, contacts, and operational experience
• Contribute to the development of localized go-to-market strategy, operating models, and product positioning.

Qualifications:

• 4+ years in leading APAC region in iGaming
• Strong industry network and market understanding
• Data-driven and fluent in English & Japan
• Proven experience leading impactful strategic initiatives

What's Offered:

• Remote work model
• Quarterly bonus
• 20 working days vacation
• Paid sick leave
• Learning and development support
• Mental health & team-building programs
• Sports and medical coverage (including dental)

Duties and Responsibilities

• Perform configuration activities in D365 Finance & Operations.
• Set up workflows, controls, and approval processes to support business operations.
• Manage and resolve support tickets in a timely manner.
• Develop and maintain training materials for end users.
• Provide support for various business initiatives and projects as needed.
• Analyze and troubleshoot system errors related to configuration.
• Assess risks and evaluate downstream and upstream impacts of configurations prior to deployment.
• Perform ad hoc tasks such as data extraction and mass updates.

Qualifications

• Advanced proficiency in Microsoft Excel.
• Solid knowledge and hands-on experience in Finance & Operations.
• Experience in system administration is required.
• Strong understanding of finance processes.
• Must be a Bachelor's degree holder

Working Conditions

• Standard working hours are 40 hours per week, as outlined and agreed upon at the start of employment.
• Depending on operational requirements, employees may be required to work evenings, weekends, holidays, or during peak periods to support business needs.

Qualifications:

·    Bachelor's degree in any business field

·    Fresh graduates are welcome to apply

·    Ecommerce or any platform experience is preferred

·    Has attention to detail and with eye for beauty

·    Willing to go onsite 1x to 2x a week

Roles and Responsibilities:

The eShop Operations Consultant is responsible for the day-to-day store operations of the brand's Lazada, Shopee and Tiktok shops. He/She will support the eCommerce team in ensuring end to end implementation and execution of our campaigns. This role is an essential part in creating a seamless customer & shopper experience across platforms, working closely with internal and external stakeholders.

·    Manage and maintain consistent customer experience across different platforms by working with brand and operations teams in addressing product or order concerns

·    Keeping and managing an e-item masterfile for all brands across platforms, ensuring this is updated timely with accurate details

·    Conducts daily store hygiene checks and looks after store metrics to ensure compliance with platform KPIs

·    Enable conversion at point of sale by creating a daily consumer engagement plan (CEM chat plan)

·    Responsible for stock and inventory management to ensure sufficiency during campaigns

·    Analyze customer behavior, store metrics and content to ensure high customer engagement and conversion

·    Support the e-Activations team in promo execution by translating the promo plan to briefs and enrolling these to platform campaign links

·    Ensure on time and in full promo activation by conducting execution quality checks

·    Assists the e-Key Account Manager in assessing promo and campaign effectiveness to ensure continuous improvement and optimization

·    Reports on competitor activities and provides insights & analysis

·    Specific to Tiktok Shop, responsible for real-time monitoring of livestream execution by providing GMV and SKU performance updates with recommendations

Consulting Support Services (CSS) – Senior Consultant (Korean Speaker)

The opportunity

CSS role enables Consulting Engagement team's efficiency and delivery through the key project management and coordination activities.

We support end-to-end engagement lifecycle and project management activities that are essential to every engagement, region and competencies. We help in project coordination & management, financial analysis, engagement compliance & governance requirements across industries and countries.

Your key responsibilities

• CSS consultants enhance service delivery by ensuring that deadlines are met, the project is efficiently managed, and there is proactive coordination /communication
• Provide appropriate support to engagement team by coordinating, supporting or performing tasks that lead to efficient and effective engagement management, from initiation to post-engagement feedback/debrief activities
• Assist engagements with engagement economics matters (e.g., hours/ budgets/ estimates to complete, fees, billings, Work in process-WIPs); collaborate with Financial Management Associate (FMA)
• Work with teams to book staff on MERA or Retain per the Resource allocation process
• Act as a central point of contact for the assigned engagement(s)
• Function as knowledge manager for the engagement team; manage databases and/or websites
• Play active role in multi-location engagement coordination and communication, including reporting/remediating unforeseen situations and plan variances
• Interface regularly with engagement personnel, develop strong working relationships and leverage information gained to anticipate client needs
• Be knowledgeable about the services the engagement provides and utilize that knowledge to make suggestions and/or recommendations
• Capture, distribute and share knowledge and information through agreed upon channels to key stakeholders
• Communicate relevant client information to account teams via regular cross-service line Newsletters
• Assist with ad-hoc project work at the request of the account teams (both external and internal client focused)
• Perform regular checks and review the work of Staff / Associate resources to ensure quality of delivery
• Support engagements requiring Korean bilingual support

Skills and attributes for success

• Task Specific

• Strong communication skills (verbal and written) in English

• Korean Language Competence Level 3 to 6
• Strong attention to detail even when dealing with routine tasks
• Ability to meet tight deadlines
• Ability to ensure that work is of a consistently high standard
• Ability to multi-task projects and assignments in order of priority
• Team player with willing and enthusiastic approach
• Excellent interpersonal skills, internally and externally
• Ability to plan ahead and anticipate potential problems before they arise
• Ability to do in-call or face-to-face translation

• Personal Attributes

• Professional, confident and outgoing

• Robust and resilient disposition
• Ability to function as part of a team
• Organized and self-disciplined
• Calm and capable of juggling conflicting demands on time and of prioritizing effectively
• High degree of accuracy
• Can thrive in an agile environment
• Confident to deal with senior level contacts, internally and externally

To qualify for the role, you must have

• A Graduate, preferably B.Com/BBA/MBA/Economics Graduates
• 3.5 to 5 years general business experience with an exposure to international work environment would be an advantage
• IT Skills - experience of using MS Office PC based system - Experience with MS Office 365 (Excel, Power Point, Word, Outlook, Power Apps etc.) and windows-based PC
• TOPIK 2 - Level 3 to 6 (Intermediate to Advanced)

Good-to-haves:

• Preferred to have data collection and research background
• Client-facing experience

What Working at EY Offers

At EY, we're dedicated to helping our clients, from start-ups to Fortune 500 companies – and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you.

About EY

As a global leader in assurance, tax, strategy & transactions and Consulting services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us as we shape the future with confidence.

Apply now