82 Operations Analyst jobs in the Philippines

Provides End-to-End Project Administration and Billing support to Services Teams.

Identifying operational requirements and opportunities for process improvement.

ESSENTIAL DUTIES:
1. Project Creation (ICS Contract Review); building task structure, setting EAC

2. Project Administration and Financial Reporting

3. Following up of Missing Time, Unapproved Time

4. Project Transaction Audits / WIP Reviews

5. Credit and Rebill data preparation

Overview:
**Responsibilities**:

- Interpret data, analyze results and process transactions in various systems
- Gather, clean and organize data from accounts submitting requests for insurance
- Identify data needs and discrepancies
- Ensure data integrity, completeness, accuracy and delivery on a timely manner

Communicate issues or queries on a timely basis to ensure quick resolution

Qualifications:

- Demonstrate a high level of problem solving and the ability to resolve issues
- Strong analytical skills
- Excellent communication and interpersonal skills
- Strong organizational skills with the ability to collect, organize, process and disseminate significant amounts of information timely
- Great attention to detail and accuracy
- Flexible with changing requirements and ability to learn new processes quickly

Required Skills/Experience:
**TECHNICAL SKILLS**

**Technical Skills**

**Proficiency Level**

**Required (R) /Optional (O)**

Microsoft Excel

2

R

Microsoft Office Suite

2

R

**Education**:
Bachelor Degree preferred

The Company:
Arch Global Services offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company. We also have a little fun along the way, check out our Holiday Party.

Qualifications
Primary Technical abilities: br>
1. Azure / AWS Cloud Computing

2. System Administration in Windows Server Operating Systems (W2K8R2, W2K12, W2K19 and W2K22)

3. Knowledge in Security and Anti-Virus (Cortex XDR and MS Defender)

4. Knowledge in Patch Management (BIGFIX, WSUS)

5. Knowledge in ITIL/ITSM framework

6. Knowledge in using a Scheduling Software (example: CA Unicenter Autosys)

7. Knowledge in using a Monitoring Software (example: CA Unicenter NSM, TRUESIGHT - BMC, Solarwinds…) < r>
8. Knowledge in Databases (SQLServer, or/and Oracle)

9. Knowledge in the administration of a main Backup & Storage technologies such as:

• Veeam Backup < r>
• Commvault Backup < r>
• Druv a B a ckup < r>
• Azu re & A WS B a ckup < r>
• Ne tB ac kup < r>
• Ne tApp (St or age ) < r>
• P ure Sto rage < r>
10. VMWare/HYPER-V Administration

11. Experienced in ITIL framework and best practices

Secondary Technical abilities:

12. Knowledge in Web Application Server Administration

13. Competencies in IT Software and Hardware

14. System administration in Unix Operating Systems Linux RHEL 5.x or above (or HPUX 11.x)

15. Competences in IT Hardware

16. Competencies in Storage and Backup Technology Management

17. Basic knowledge in Network

Behavior abilities:

1. 3-5 years of experience in system administration and troubleshooting.

2. Self-motivated, eager to learn and grow in the I.S. profession

3. Team player must be able to work with people within and outside of the IT department.

4. Customer service oriented

5. Excellent communication skills, verbal and written. English speaking mandatory (French/Italian reading would be

appreciated)

6. Ability to analyze and synthesize situations

7. Ability to Understand the business constraints

8. Dedication

Technical Environment:

● OS Server: Windows Server 2008 to Windows Server 2022 – Linux RedHat Enterprise 6 to 7
● OS Client: Windows 10 to Windows 11 < r>
● Cloud Environment (Azure and AWS) < r>
● Knowledge of scripting and automation (PowerShell). < r>
● Unix: Linux, HP-UX, Solaris and AIX operating systems < r>
● Software: Microsoft Office 365 < r>
● Microsoft Active Directory < r>
● Security Tools: Cortex XDR & Microsoft Defender < r>
● VMWare 5.x and above < r>
● Hardware: Dell & Cisco UCS servers < r>
● Storage: Netapp, SAN IBM & SVC, Dell Compellent, iSCSI Storage Dell Equallogic & MD, Pure Storage < r>
● Veeam Backup & Replication < r>
● ZERTO < r>
● Backup Commvault, TRUSIGHT-BMC & Solarwinds Monitoring < r>
Job Description
RESPONSIBILITIES:

1. Work under the Tech Services & IT Security directives to support, implement, monitor and administer the ISS

infrastructure and services.

2. Second level of operational technical support for the Tech Services & IT Security infrastructure services including but not

limited to virtualization system, windows and Linux operating systems, Web Application Server Administration, security,

network, storage, backup, monitoring and applications, autosys with rotating shift-mode.

3. Assure system and service administration is practised in-line with ISS procedures.

4. Advanced troubleshooting and implementation of solution in conjunction with vendor and third-party support within the

applicable technology platform that you will be responsible for.

5. Support, Report and Administration of ESSPI’s Local IT’s inventory, maintenance and devices
6. Comply and being proactive with the ITSM processes lifecycle & SLA standards:

● Incident Management - Maintain effective escalation and customer focused communication in the event of < r>
incidents; Take ownership and regularly update with your actions of any assigned incidents; Required to

investigate and diagnose the incident accurately and effectively; Prioritize your response to the incident

based on the Priority and Severity of the issue; Define an action plan for detailed diagnosis with the aim to

resolve the incident and restore normal service operation as soon as possible; Initiate Problem Record for

recurring multiple incidents and/or the incident is deemed to have a deeper issue that requires root cause analysis

or escalation.

● Problem Management - Responsible for detection and initiation of the Problem record (PMR), Initial < r>
categorization, classification and prioritization of the problem record

● Change Management - Coordinate with various parties for change request management operation; < r>
Performing the routine tasks that keep the infrastructure running is a core part of the role.

Perform/implement Change requests with provided implementation plan/s teps.

● Continuous Service Improvement - Contribute in quality and productivity improvement projects, providing < r>
analysis of information; Ensure the Compliance of processes and best practices outlined by the Technical

Supervisor and Management;

7. Pro-active in ensuring stability, response time, operational consistency and life cycle over the System Infrastructures,

while providing monthly reports on activity, quality and performance of these System Infrastructures.

8. Participate in emerging projects, and act at the technical level and as the liaison for the rest of his/her department.

9. Report on administration and project progress to the Tech Services & IT Security Team Leader, and SDM.

10. Ensure appropriate documentation, including procedures for the Operations & Services and Pre-Production departments

11. Follow training plans, requirements and schedules as outlined. Complete and keep up to date with all Mandatory trainings

Company Description
Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.
As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace.
Job Description
The Technology Operations Analyst is responsible for working and liaising with AGS Program Office (PO) Teams to successfully sustain and evolve the technologies critical to the success of AGS client programs. This position includes developing a strong partnership, expertise, and oversight with specific Technology Partners to ensure they strive for world-class service and remain committed to continuous improvement in their products and services to help AGS achieve both short-term and long-term Client business objectives.
This position will be recognized as the technical subject matter expert for the specific technology. Analyze reoccurring technology incidents and identify areas of operational efficiencies for program improvements and growth to provide strategic consultation or resolution to AGS Program Office and Recruitment Delivery Center, Clients and Technology Partners. This role is an AGS Technology Operations strategic position meant to drive significant improvements in the Recruitment Delivery Center (RDC) and Program Office (PO) processes, technologies, operations, efficiencies, and profitability.
Responsibilities
+ Support new user administration, including internal and external user provisioning of the VMS.
+ Support user security updates, including user role permissions.
+ Understands the business operations, goals and strategies of all POs for their assigned VMS technology and contribute to their success.
+ Works closely with Technology Partners to align and lead them toward AGS Client objectives, account goals and priorities.
+ Acts as the escalation point for the POs and RDCs in relation to the VMS technology.
+ Collaborates with other Shared Services team resources to better serve RDCS, POs and Clients.
+ Establishes open communications with Technology Partners, RDC and PO teams.
+ Provides best in class solutions and expertise for all technology support processes, incidents and service requests.
+ Supports the Technology Operations workstream for new program implementations, technology implementations and program expansions.
+ Leads the planning, facilitation and communication activities for significant technology releases for assigned accounts to ensure quality.
+ Overall oversight for all technology service requests (enhancements, configuration changes, etc.) for their specified technology accounts to ensure appropriate levels of documentation, planning, vetting, prioritization, and testing to ensure quality implementation.
+ Facilitates and/or participates in Client meetings around VMS technology issues, demos, or future service requests as required by the PO.
+ Conducts Operational Assessments with the Technology Partner and PO/RDC on identified Client accounts. Responsible for driving agreed upon deliverables.
+ Analyze overall incidents and service requests to identify gaps in functional areas to drive problem resolution for items identified
Qualifications
+ Strong conceptual, analytical and problem solving ability.
+ Ability to simultaneously manage multiple tasks at once.
+ Self-starter with the ability to quickly learn new technologies and effectively apply them to business processes.
+ Ability to adapt quickly and possess flexibility with working in a constantly evolving field.
+ Experience with AGS or other staffing companies. MSP experience a plus.
+ Experience is a plus with the standard technologies utilized by AGS (ex. Beeline, Fieldglass, IQ Navigator, Salesforce, SharePoint, etc.).
+ Proven track record of strong relationship building and customer facing support.
+ Comfortable with interacting with internal and external users/clients at varying levels.
+ Strong verbal and written communication skills
+ Ability to work with a diverse team of resources from AGS, our Technology Partners, our Clients, and reach consensus resolution on issues.
+ Previous software administration and support experience preferred.
+ Proficient in Microsoft Office products such as Excel, Word, PowerPoint, Outlook
+ Ability to design/create processes and procedures and assists others in implementing them.
+ Ability to identify training needs for non-technical teams, and coach accordingly.
+ Bachelor's Degree or equivalent experience preferred
+ At least 1-2 years of professional experience preferred
+ Must have a minimum of 1-year tenure in a current role, with no prior movement for the last 12 months and no active correction actions or performance management issues.
+ Most recent performance should be at least at "meet expectations/core performer" based on the cornerstone rating.
Additional Information
As a workplace, we focus on relationships - with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
See what it's like to work at AGS by searching #LifeAtAGS on any social network.

Sales Operations Analysts in the Go To Market Partnership Center are responsible for the operational support of internal Sales Teams, Account Managers & Principals to ensure successful Lead to Order opportunity management throughout the sales cadence process.
This role calls for proactive, detail-focused professionals with exceptional communication skills, capable of engaging effectively across all levels of the organization. Ideal candidates thrive on solving complex problems, excel in fostering cross-team collaboration, and are driven to deliver impactful results.
**Essential Functions**
- Management of Salesforce (SFDC) opportunities from Pipeline to Close. Includes: Updating of Stages and Forecast Category, Adding/Updating of Products and Revenue Allocation, producing pricing support documents, and processing deals with finance.
- Assisting in preparing templates for Statements of Work and initial Contract submissions.
- Coordination of Professional Services Automation (PSA) platform. Includes: Coordinating Pricing Assistants for Resource Hours and Budgets, Creating Projects and Assigning Principals in Charge and Project Managers.
- Attend pipeline calls/ team meetings with internal clients as requested and perform Salesforce and PSA updates post-call.
- Cross functional Team coordination (Business Leads, Contracting, Finance, Sales, etc.) to ensure smooth processing of opportunities.
- Continuous, pro-active coordination with internal client contacts and business personnel, to foster and maintain relationships.
- Maintain the team's document repository making sure information are up to date.
- Accomplish other Ad-Hoc tasks, business initiatives and special projects as needed.
- Help in strategic planning and analysis with Account Managers/PICs as needed.
**Qualifications**
- Bachelor's Degree
- 2-3 years of experience in sales support and customer service
- Finance/Sales Operations/Customer Relationship Management background is preferred
- Strong Excel knowledge
- Preferrable with experience of Microsoft 365 applications (Outlook, Teams, SharePoint, etc.)
- SAP and SFDC or any other CRM system knowledge is a benefit
- Strong team player and accepts coaching opportunities positively
- Flexibility and willingness to join a dynamic and fast-paced working environment
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

_We're looking for a_ **_Change Management Analyst_** _to join our Segment Change Management team at MBPS. In this post, critical role in overseeing and coordinating changes within a controlled IT environment. You will be responsible for assessing risk, evaluating change impact, ensure that resources are aligned, and facilitating the authorization of Change Records._
**Position Responsibilities:**
+ Reviewing and assessing all change requests for risk and impact.
+ Ensure all existing and new processes, including process changes, adhere to Change Management documentation standards for completeness, consistency, and compliance with policy guidelines.
+ Manage multiple, concurrent change cycles to support the delivery of business initiatives ranging from minor updates to critical, cross-organizational projects.
+ Facilitate weekly Segment Change Advisory Board (CAB) meetings to review upcoming changes, assess risks, and coordinate planning and communication.
+ Collaborate with business units, functional IT groups, and vendors to mitigate risks and resolve conflicts, ensuring system availability and integrity.
+ Track and report on all changes introduced to the system environment, whether internal or vendor-driven.
+ Lead regular knowledge-sharing sessions, including brown bag meetings, onboarding sessions, and "Ask Us Anything" forums to promote change awareness and education.
+ Represent the segment in global and local meetings, demonstrating expertise in Change Management practices such as Post-Change Review (PCR), Root Cause Analysis (RCA), and participation in Global CABs.
+ Proactively identify, investigate, and resolve issues to prevent incidents, problems, and errors across business and IT service management domains.
+ Collaborating with Incident, Problem, Release, and Continuous Service Improvement (CSI) teams to identify root causes of change-related incidents and recommend process improvements.
+ Identify process gaps and drive continuous improvement initiatives to enhance change management effectiveness.
+ Develop, maintain, and institutionalize all Change Management processes, procedures, documentation, tools, templates, and reports
+ **_Amenable to work UP Ayala Technohub (Quezon City)_**
+ **_Amenable to work on a hybrid set-up (3x a week onsite)_**
+ **_Amenable to work from M-F 6am-3pm HKT (but flexible to night meetings as needed)_**
**Required Qualifications:**
+ University degree and/or equivalent work experience
+ Working knowledge of client/server infrastructure and applications --- Mainframe environment a plus
+ Knowledge of Networks, file servers and desktops, IVR systems a plus
+ Knowledge Change Management practices, Configuration Management Practices, Release Management practices, ITIL or other Best Practices essentials
**Preferred Qualifications:**
+ Self-motivated and proactive, with a strong sense of initiative and the ability to identify opportunities, take independent action, and drive tasks to completion with minimal supervision.
+ Strong negotiation and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders to align on business objectives.
+ 2-3 years of experience in a change management role within a complex, multi-vendor IT environment.
+ Proven ability to define, document, and manage change processes.
+ Experience working in multi-sourced or outsourced IT environments.
+ Proficiency with Change Management tools, particularly ServiceNow.
+ Understand relational databases and Configuration Management processes and tools.
+ Excellent written and verbal communication skills, with the ability to tailor messages to various audiences and clearly articulate the business impact and benefits of proposed changes.
+ Broad knowledge of system platforms and how they interact within enterprise environments.
+ Strong organizational and multitasking abilities, with attention to detail and a commitment to quality.
+ Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead?
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
We are seeking a highly skilled **T** **echnology Operations Analyst** to support our Technology initiatives!
The ideal candidate will be responsible for bringing to bear technology to improve service delivery and operational efficiency. The role is responsible to ensure that technology solutions align with business goals and deliver value. This role is accountable for analyzing, designing, and recommending technology solutions that meet business requirements and improve operational efficiency.
This job is based in **Quezon City, Philippines**
We provide a flexible working schedule with the option of **working hybrid.**
**In This Role, Your Responsibilities Will Be:**
+ Assist in implementing new technologies within GBS to streamline processes, reduce costs, and enhance service quality.
+ Support the Service Excellence team focused on HR technology, automation, and process improvement.
+ Analyze current technology to identify automation and improvement opportunities.
+ Help develop and implement new technology and automated processes.
+ Gather and analyze data related to technology, process performance, and efficiency.
+ Collaborate with teams to understand business requirements and workflow needs.
+ Stay updated on technology, automation, and process improvement techniques.
+ Monitor and evaluate the effectiveness of implemented technology and process improvements.
+ Ensure compliance with company policies and industry standards.
+ Optimize service delivery through technology, including developing or enhancing self-service portals, chatbots, and other digital tools.
+ Analyze technology performance and service delivery data, creating reports to identify trends, issues, and improvement opportunities.
+ Provide technical support to the shared service team and train members on new technologies and systems.
+ Ensure technology solutions meet quality standards and align with organizational policies and regulations.
+ Manage technology-related projects within the shared service center, ensuring timely and budget-compliant delivery.
+ Liaise with technology vendors and service providers to ensure optimal service and value.
+ Identify and mitigate technology-related risks, including cybersecurity risks, within the shared service center.
**For This Role You Will Need:**
+ A bachelor's degree in human resources, information technology, computer science, engineering, or a related field is often required.
+ 2+ years of relevant experience in technology or similar roles.
+ Proficiency in specific technologies relevant to the role, database management systems (e.g., SQL, Oracle), and software development methodologies (e.g., Agile, Scrum).
+ Experience with Workday and ServiceNow platforms and services.
+ Relevant work experience in technology analysis, IT support, software development, or a related area.
+ Familiarity with industry-specific regulations and compliance standards that affect technology use and data security.
+ Meticulous attention to detail to ensure accuracy and quality in technology solutions and documentation.
+ Fluency in English.
+ Proficiency in at least one additional language (French, Italian, Spanish, Romanian, or Czech), both spoken and written.
**Preferred Qualifications That Set You Apart:**
+ Understanding of business processes and how technology can be applied to solve business problems and improve efficiency.
+ Proficient in verbal and written communication to explain technical details to non-technical partners and to engage with team members.
+ Experience with project management tools and techniques to oversee technology projects from conception to implementation.
+ Ability to learn and adapt to new technologies and changing business needs
+ Ability to work effectively in a team environment and collaborate with other groups.
+ Strong interpersonal skills to build relationships with collaborators and work collaboratively across the organization.
+ Technical Skills and Knowledge: ? Certifications such as Certified Business Analysis Professional (CBAP), Certified Data Analyst (CDA), or specific certifications in tools like Tableau or Power BI? Experience with Workday HCM (Human Capital Management) modules, including Core HR, Talent Management, Recruiting, and Payroll? Knowledge of Workday integration tools and techniques, including EIB (Enterprise Interface Builder) and Workday Studio? Experience with ServiceNow modules, particularly in HR Service Delivery, Incident Management, and Knowledge Management? Familiarity with Workday Studio? Skills in managing and analyzing data within ServiceNow, including reporting and dashboard creation? Capability to assess HR metrics and data to aid in decision-making processes? Statistical analysis and the use of statistical software? Proficiency with Microsoft Suite? Familiarity with programming languages such as Workday Studio.
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave?
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.

We are seeking a Service Delivery Analyst who will play a crucial role in ensuring the reliability of our IT services through effective monitoring and continuous improvement. The successful candidate will collaborate with leaders in infrastructure engineering, product development, operations, and application support to configure and enhance service monitoring systems. This is an office-based shift role as part of a 24/7/365 operation, and shift patterns may change based on management and business needs.
**Position Responsibilities:**
**Service Delivery Management:**
+ Oversee and ensure service delivery meets quality standards and client expectations.
+ Implement service management frameworks and tools to enhance service efficiency.
+ Develop action plans and strategies based on data analysis to improve service delivery.
**Monitoring Solutions:**
+ Instrument monitoring solutions on various infrastructure platforms.
+ Script custom monitoring solutions and AI instrumentation.
+ Utilize tools like New Relic, Azure Monitor, Grafana, and more to build performance and reliability metrics.
**Technical Documentation:**
+ Develop and maintain comprehensive documentation for service delivery processes and procedures.
+ Ensure documentation is clear, accurate, and accessible to relevant stakeholders.
**Process Improvements:**
+ Identify opportunities for service delivery process enhancements and implement best practices to increase efficiency.
+ Collaborate with cross-functional teams to drive continuous improvement initiatives.
**Data Analysis and Troubleshooting:**
+ Conduct quality checks on service delivery data to identify trends and patterns.
+ Leverage data insights to inform process improvements and strategic decisions.
+ Capable of troubleshooting, identifying issues, and providing solutions.
**Stakeholder Communication:**
+ Serve as a liaison between stakeholders to communicate service status, risks, and opportunities.
+ Work closely with developers, system architects, and IT staff to translate business requirements into service delivery specifications.
**Required Qualifications:**
+ Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
+ At least 1-5 years of experience with scripting languages such as Java, JSON, Ruby, Python, PowerShell, JavaScript, and Regex.
+ Experience with monitoring tools like New Relic, Azure Monitor, Grafana, and others.
+ Strong understanding of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP, and distributed networks.
+ Proven experience in service delivery management, data analysis, and system engineering.
+ Excellent communication and organizational skills.
**Preferred Qualifications:**
+ Advanced knowledge of Docker, Cloud Foundry, Azure Kubernetes, and other components supporting automated, resilient platforms.
**When you join our team:**
+ We'll empower you to learn and grow the career you want. We'll
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
En la oficina

We're looking for an **Associate Operations Analyst** to join our Global Batch Operations team at MBPS. In this role, you are expected to Monitor Production Application/Batch Processing to avoid the risk of data loss.
**Position Responsibilities:**
+ Monitor Production Application/Batch Processing to avoid the risk of data loss
+ Maintain a timely overnight production schedule and minimize any incident that can cause business outage.
+ Present complex ideas clearly, manages the complexities of integrating new technologies
+ Influence individuals across business boundaries to achieve objectives
**Required Qualifications:**
+ Education: Bachelor's Degree holders in IT/Computer Science/Computer Engineering etc.
+ Experience: At least 2 to 3 years relevant experience
+ Two to three years work experience related to Batch Operations. Strong knowledge of technology platforms and environments. (Mainframe, AIX, Linux, Windows, Unix)
+ Background in custom reporting skills using SQL and Oracle. Understanding of job types, JavaScript, and triggers used for CA WLA job processing
+ Ability to work independently (this is a 24x7 shift and may require periods with no on-site supervision)
+ Experience in code deployment and incident escalation engaging offshore support is preferred
+ Understanding of basic change management principle is an advantage
+ **Amenable to work UP Ayala Technohub (Quezon City)**
+ **Amenable to work on a hybrid set-up (3x a week onsite)**
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido