522 Operations Agent jobs in the Philippines

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At DHL Express, we don't just talk the talk—we walk the walk As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that's what makes our team truly extraordinary.

No Labels, Just Talent We celebrate differences, whether it's race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We're all about breaking down barriers and building bridges—because diversity fuels innovation and drives success

Overall Role Purpose:
Performs network and administrative duties on behalf of the Service Centre in order to process material (both inbound and outbound) and provide network and shipment information often within tight time-frames.

Accountabilities:
Internal Customers:
Service Centre Supervisor

• Carry out any administrative task that is required for the Service Centre
• Assist in ensuring operational practices and procedures are carried out effectively
• Carry out any task that is required by his or her superiors from time to time.

External Stakeholders:
Sub-contractor

Work with sub-contractors ensuring all activities are being carried out timely and meet service standards

DHL Service Centres

Offer administrative and operational supports to Service Centre operations.

All Operations Staff

• Work with other team-mates to perform and complete day to day activities

Process:
Network Duties

• Process inbound material upon arrival and make sure
• is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures
• Process outbound material according to the latest processes and procedures
• Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures

Administration Duties

• Keep the process area clean and tidy and make sure it is ready for the next process cycle
• Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards
• Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.

What we Need?
Competencies:
Skills

• Communication skills (English and local language), spoken and written

Educational Qualification:

• Driving License (current and valid)
• Fork Lift License (preferable)

Department
Customer Service - Davao

Employee Type
Probationary

Explore this opportunity as an Operations Agent at (Davao) and join our growing team at 1Aviation

Performs necessary assistance to passengers in accordance with airline(s) requirements to ensure safe and secure operations.

What You Will Do

• Promotes and ensures compliance to Quality, Safety, Security and Customer Service standard based on regulatory requirements, government laws, acceptable industry standards and company policies and procedures.
• Shall wear the prescribed PPE (Personal Protective Equipment) uniforms such as High-visibility vest, safety shoes and safety gloves, etc. when on duty.
• Adheres and implements the required handling processes in accordance with the customer airline(s) standards and procedures.
• Adheres to the instruction (verbal or written) communicated by his/her immediate superior that is aligned with 1Aviation's Vision, Mission and Values.

An ideal candidate for this role should possess the following qualifications:

• Required Educational Background (At least 2nd year college, vocational related courses, or senior high school graduate)
• Service oriented
• Goal and result oriented
• Effective communication skills

Experience Range Range (Years)
0 - 5 years

Job posted on

Operations Department

Telecommunications & Solar Services

(TV, Internet, Phone, Security & Solar)

• Incoming & Outbound Calls
• Customer Service
• Order Entry
• Quality Assurance
• Fraud Management
• Audits
• Confirmation Calls
• Follow Up Calls
• Upselling & Sales for additional commission opportunities
• Retention
• Customer Escalations
• Email Communications

Requirements

• English Speaking
• Closing Shifts & Saturdays (Eastern Standard Time)
• Quiet Work Environment
• High Speed Internet
• 2 Monitors
• Computer Savvy
• Customer Service Skills
• Team Player
• Communication Skills
• Reliable
• Organized
• Common Sense
• Able to work in fast paced environment
• Able to navigate multiple systems
• Able to multitask
• Able to download Zoom

Benefits

• Training & Development
• Wellness Resources

COMPANY PROFILE: For more than 20 years, this company offers IT business

development services, including server installation, operation, maintenance, and

security, particularly for cloud environments. They focus on developing user-friendly

systems with a strong emphasis on usability and staying updated with web design

trends. They also analyze and verify marketing trends on various platforms to attract

optimal customers; they aim to provide services that help businesses improve their IT

infrastructure and operations.

POSITION: Dealing Operations Agent (Open for fresh graduate)

INDUSTRY: BPO Company

WORK LOCATION: Makati City

WORK SCHEDULE: Monday - Friday (Shifting)

SALARY: Php20,000-Php30,000

WORK SET UP: Work on site

BENEFITS:

HMO with 2 dependents

Night Shift Meal Allowance

Transportation Reimbursements

Government benefits

Annual Incentive Leave

JOB REQUIREMENTS

Bachelor's degree

Open for undergraduates with BPO experience

Open for fresh graduate

With 1 year experience in BPO is advantage

Amendable to work in shifting schedule

JOB RESPONSIBILITIES

Ensure the dealing tool is updated.

Responsible in creating daily and weekly report

Ensure that the team members are of new rules and regulation

Investigate and resolve discrepancies that arise from mismatches between the firm's

internal records

Investigate of fraud accounts and transactions.

RECRUITMENT PROCESS

Initial Interview

Final Interview

Job Offer

Look for: Ms. Camila

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Work Location: In person

COMPANY PROFILE: It is BPO company that established in the year of 1992. They

provide a different kind of service in IT business development on the market.

Position: Dealing Operations Agent (ONLINE INTERVIEW)

Company Industry: BPO

Work Location: Makati City

Work Schedule: Monday - Friday (Shifting Day, Mid & Night)

Salary: Php20,000-Php30,000

Work Set Up: Work onsite

BENEFITS:

No Tardiness Incentive

Night Shift Meal Allowance

Transportation Reimbursements

Government Mandated Benefits

Maternity and Paternity Leave

JOB REQUIREMENTS:

Open for fresh Graduate

Open for high school and undergraduate with at least 1 year of experience in

customer service representative

Can start as soon as possible

Willing to work in Makati City

Willing to work shifting schedule

JOB RESPONSIBILITIES:

Respond to all consumer questions and inquiries and offer a response.

Help and give information about all the goods and services

Establish a long-lasting rapport and trust with the client

Effectively multitask and prioritize your time

Make careful you follow all business policies and procedures.

RECRUITMENT PROCESS: (ONLINE)

Initial Interview

Final Interview

Job Offer

Look for: Ms. Riva

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Work Location: In person

Job Description

• Perform real time review of system alerts and identify unauthorized transactions and fraudulent accounts.
• Establish accurate and timely contact with customers to confirm the validity of flagged transaction.
• Identify new and existing fraud trends by analyzing accounts and transaction patterns.
• Propose system improvements.
• Collaborate with stakeholders to drive process improvements.
• Take on ad hoc projects or assignments related to Fraud Operations.

Requirements

• Bachelor's degree in any related courses
• 1-3 years experience in Fraud Operations/Fraud Management
• Preferably has experience in Fraud Management for Debit / Credit Card, Digital Banking and/or Internet Banking
• With strong analytical and problem-solving skills
• Must be critical thinker and knowledgeable on current fraud trends
• Resourceful, proactive, flexible and comfortable working in a fast-paced environment
• With good communication and interpersonal skills

What you'll be doing

1. Develop and implement effective inventory control strategies to ensure optimal stock levels, minimise waste, and maximise efficiency
2. Manage the procurement of raw materials, components, and finished goods to meet production and sales demands
3. Analyse inventory data and generate reports to identify trends, forecast future needs, and make informed purchasing decisions
4. Collaborate with cross-functional teams, including production, logistics, and finance, to align inventory management with overall business objectives
5. Implement and maintain inventory tracking systems, including the use of technology-based solutions
6. Identify and resolve inventory-related issues, such as stock discrepancies, obsolete inventory, and supply chain disruptions
7. Ensure compliance with relevant industry regulations and company policies regarding inventory management

What we're looking for

1. experience in inventory management, preferably within the manufacturing, transport, or logistics industries
2. Fresh graduate/ Any course
3. Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions
4. Proficiency in inventory management software and technologies, such as ERP systems and inventory tracking tools
5. Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams
6. Knowledge of industry regulations and best practices in inventory management

Job responsibilities:

• Assist internal teams in preparing units for turnover to clients
• Manage and address owners' warranty concerns promptly and professionally
• Maintain and upkeep unturned-over and inventory units to ensure readiness
• Facilitate clearing and turnover of Ready for Occupancy (RFO) units
• Monitor and coordinate activities across 4 ongoing projects in Cavite South
• Collaborate with project team members, subcontractors, and clients to ensure smooth project execution
• Perform fieldwork as necessary to support project progress and quality assurance
• Provide timely updates and reports to the team

Qualification:

• Bachelor's degree in Civil Engineering or a related discipline
• Experience in punch listing, defect identification, and quality control in real estate or construction projects
• Strong communication and coordination skills to effectively work with clients, subcontractors, and project teams
• Ability to work independently as well as collaboratively within a team environment
• Willingness to conduct fieldwork and site visits regularly
• Must be open to working as part of an agency

Job Types: Full-time, Permanent

Pay: Php16, Php18,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Paid training

Work Location: In person