324 Operational Readiness jobs in the Philippines

Unify CX is looking for an extraordinary Operational Readiness & Communication Specialist to join our motivated and ambitious team.

Role: Operational Readiness & Communication Specialist

Work Location/Setup: Philippines | On-Site

Shift Schedule: 5-day work week | Shifting Schedule | Graveyard

What Will You Do?

As the Operational Readiness & Communication Specialist, ensures the operations team acquires the tools, skills and documentation needed to successfully execute a newly completed project. The Operational Readiness & Communication Specialist performs readiness assessments, coordinates, and communicates the activities of projects with relevant stakeholders to ensure progress and successful execution. This role requires a deep understanding of our business operations and objectives. This role works collaboratively with stakeholders to ensure that all staff are operationally and systematically ready within deadlines and deliverables. This person is responsible for the collection, review, development, documentation, and communication of information to all internal and client team members. The following Operations and Systems include but are not limited to order entry process, support, IDA, KDB, field communications, job aids, day to day changes, various troubleshooting applications, phone systems, workforce management staffing, and training.

The position will be based in our Philippine call center in Quezon City.

In this role, you will:

• Work collaboratively with the client, site operations leaders, training, and WFM to ensure readiness to support the initiatives, changes, and actions for product releases, tool enhancements, process creation, and/or changes, etc.
• Evaluates channel impact, capacity requirements, tools effectiveness, training, communications, and reporting needs.
• Captures and challenges requirements.
• Determine the actions required to successfully execute and tactically coordinate those actions.
• Collaborates with other readiness teams, product teams, project implementation teams and the operations teams in reviewing upcoming initiatives, process changes, and enhancements to ensure appropriate implementation of any initiative.
• Objectively evaluate competing priorities and align stakeholders on the optimal solution.
• Consult with operations to determine performance needs regarding processes, training, and tools.
• Coordinates launch and post-launch reviews.
• Tracks post-launch results and feedback from operations and the client.
• Develop recommendations and solutions based on assessment and understanding of operating environments.
• Presents readiness plan and post-launch impacts to operations and the client.
• Contribute to the evolution of the Ops Readiness strategy.

Who You Are:

To be considered, candidates are expected to have the following:

Required Qualifications:

• 5+ years of relevant experience (ex, Retention, Care, CX), experience in a training/learning area in operations preferred.
• Bachelor's degree in a related field.
• Proficiency with Microsoft Office.
• Familiarity with call center metrics.
• Proven experience in problem-solving, issue-resolution, ability to work in a deadline-driven environment, attention to detail, and ability to multitask.
• Excellent written and verbal presentation skills.
• Strong consultative skills, with the ability to consult cross-functionally to identify needs and risks.
• Strategic and resourceful thinker, with the ability to "connect the dots."
• Excellent communication, interpersonal, and influencing skills.
• Strong project management skills, including the ability to integrate diverse perspectives cross-functionally between operations, training, WFM, and QA. Possesses strong ability to facilitate organizing and managing multiple priorities and/or projects.
• Change management experience with the ability to contribute to change plans to support business needs.

Who We Are:

unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Ascendion Philippines is

for Process Improvement Analyst (Greenbelt Certified)

Position: Process Improvement Analyst (Greenbelt Certified)

Set up: Hybrid ( Monday-Friday Only)

Work Location: Taguig, City Philippines

For interested candidates, you may send your resume to

or message your NAME/NUMBER/EMAIL ADDRESS to

Qualifications

Greenbelt Certified

Can start ASAP

Business Process Improvement and Business Process skills

Strong Analytical Skills and Business Analysis experience

Strong skills in Business Process Improvement and Business Process analysis

Excellent Analytical Skills and Business Analysis experience

Effective Communication skills, both written and verbal

Ability to work independently and in a team environment

Proficiency in using process improvement tools and software

Bachelor's degree in Business Administration, Management, or a related field

Experience in a similar role within the technology or consulting industry is a plus

Job Summary
: The Process Improvement Scheduler is responsible for planning, coordinating, and overseeing the scheduling, dispatching, and utilization of manpower resources to ensure efficient and timely completion of projects. This role involves defining manpower requirements, allocating resources, managing schedules, and tracking performance. The Scheduler will work closely with various departments to ensure that all project milestones are met and that any deviations are promptly addressed.

Key Responsibilities
Manpower Planning & Scheduling
:

• Collaborate with project stakeholders to define manpower requirements and objectives.
• Develop initial manpower plans and timelines.
• Allocate necessary resources and create detailed schedules.

Dispatching & Execution

• Assign tasks to team members and oversee deployment.
• Monitor manpower performance, including man-hours and resource utilization.
• Ensure timely completion of tasks and milestones.

Utilization & Tracking

• Calculate and reconcile man-hours and project costs.
• Track manpower progress and make necessary adjustments.
• Submit monthly reports to billing and ensure compliance with control measures.

Controls & Reporting

• Obtain approvals from the Business Controller and Operations Manager for manpower plans and adjustments.
• Ensure accurate and timely submission of all required documentation and reports.

Qualifications

• Bachelor's degree in Business Administration, Project Management, or a related field.
• Proven experience in manpower scheduling and management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in scheduling and dispatching software and tools.

Skills

• Ability to manage multiple projects simultaneously.
• Strong organizational and time-management skills.
• Attention to detail and a high level of accuracy.
• Ability to work collaboratively with cross-functional teams.

Work Environment

• Office-based with occasional site visits as required.
• Fast-paced and dynamic work environment.

JOB SUMMARY:

Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment.

DUTIES AND RESPONSIBILITIES

Reviews and assess the adequacy and effectiveness of Company policies, processes, and procedures.

Identifies gaps, weaknesses, and risks in internal controls and compliance procedures. Reviews and analyzes processes to ensure compliance and operational efficiency. Recommends improvements for internal controls, processes, and procedures.

Prepare detailed reports documenting findings, risks, and recommendations.

Collaborates with various Department Heads to address control gaps and implement improvements.

Monitors adherence to internal policies, procedures, and regulatory requirements. Performs other duties that may be assigned from time to time.

QUALIFICATIONS:

A graduate with a Bachelor's degree in Accountancy.

Must be a Certified Public Accountant (CPA).

Experience with one of the Top External Audit Firms is required.

Experience in internal audit is required.

With very good written and oral communication skills.

With strong analytical and problem-solving abilities.

Must have worked in ERP environment.

High proficiency in MS Office especially in MS Excel.

Generate plan, implement and monitor effectiveness of the project assuring and improving quality, safety and efficiency. Render support and assistance within his/her section and others in achieving the overall company goals and targets.

Responsible for kaizen detection of high impact kaizen items that will improve Quality, Efficiency, Safety, Material consumption , Monitors Yield and Efficiency, for assigned area/Process, provides daily and weekly reports for the accomplishment , of corresponding area, and head of the evaluations and negotiations with process engineers, Conducts evaluation to ensure quality is not affected becomes better, Generate documents such as FMEA, HIRAC, ECCF, TCCF, PCCF and Technical report

Minimum Requirements:

• College Graduate
• With at least 2 years of relevant experience in Electronics/Semiconductor Company as similar designation is an advantage

Job Types: Full-time, Permanent

Benefits:

• Discounted lunch
• Free parking
• Promotion to permanent employee
• Transportation service provided

Work Location: In person

• Salary:

Php 44,000 to Php 60,000
- Location:

Manila
- Country:

Philippines
- Business Unit:

Education
- Vacancy Type:

Permanent
- Closing Date:

19 October 2025

Hannah Heradura

Process Improvement Analyst

Internal

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of Php 44,000 to 60,000 to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We're looking for someone with a talent for process and system improvement and automation to join the International Education Digital Production team. The ideal candidate will help us transform our internal processes so that we can work more effectively to deliver world class educational resources to our customers.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second-largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Publishing Systems and Process Analyst?

Reporting to the Head of Global Publishing Systems, your accountabilities will include:

• Building positive relationships with people in International Education Operations and in Technology, learning about how we work
• Continually analysing our current ways of working and the systems we use, and making recommendations for improvement
• Researching, designing, and implementing your recommended solutions, in collaboration with our colleagues in Technology
• Representing the needs of the department on other technology projects as a key subject-matter expert, making sure the systems we use are as effective as they can be

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• Understanding of business analysis and process improvement techniques
• Understanding of different types of automation (e.g. fixed, programmable, flexible, integrated) & associated tools (e.g. code, software, platforms)
• Experience of analysing complex processes and systems, with the ability to identify problems and suggest solutions
• Excellent communication skills, with the ability to work with both technical teams and stakeholders of varying levels of digital literacy to translate requirements and expectations
• A positive attitude towards embracing change and uncertainty while supporting stakeholders through said change in processes and systems

Desirable:

• Presentation and influencing skills, including to senior stakeholders
• Ability to understand how best to deliver value and drive growth and profitability

This role requires excellent written and verbal communication skills. As part of the selection process, you will be given interview questions ahead of time, so that you can prepare thoughtful answers that demonstrate your skills. These will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

The Process Improvement Specialist assists and leads projects to improve the efficiency and productivity of the different processes in the company.

Qualifications:

• Minimum of 2 years in College, preferably in Business, IT, or Computer Science courses. A bachelor's Degree is an advantage.
• Knowledgeable in creating processes, documentations, workflows, and diagrams.
• Computer literate and proficient in using digital tools.
• Excellent communication skills, both oral and written.
• Critical thinker with strong problem-solving skills.
• Team-oriented and adaptable.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

Process Improvement Specialist
will contribute on the continuous process improvement of the
Finance Shared Services (FSS)
by analyzing and reviewing the current processes and proposing and developing solutions to improve the overall efficiency of the group.

• Responsible in facilitating data gathering, discussions and follow through with various FSS teams.
• Responsible for timely preparation of documentation, process flows, presentations and training guides per agreed framework and data gathered.
• Effectively coordinate with internal and external customers according to structured process.
• Participate in Systems and Process Improvements and Change Management Projects as required.
• Performs User Acceptance Testing as assigned.
• Contribute to continuous process improvement by matching the needs of the business/customers with the functions of existing systems and processes.
• Manages business intelligence and ensure effectivity of implemented processes.
• Comply with accounting standards, policies and procedures.

Qualifications:

• Accountancy graduate is preferred.
• Advantage if with certification in project management, data analytics or related expertise but not required.
• Highly knowledgeable in Microsoft Office and other software.
• Champion of process efficiency.
• Effective communication skills both written and oral.
• Highly motivated and result-oriented.

The Process Improvement Officer for Environmental Compliance is responsible to create topnotch, easily replicable management systems that will optimize resources and as a result, enable the store management team to lead in consistent delivery of gold standard guest experience, particularly in FSC, Cleanliness and Sanitation (C&S) systems, and Environmental Compliance systems (including man, machine, material, and method).

He/she will also be responsible for Environmental Compliance activities, coordinates with operations, and leads initiatives to reduce environmental risks and impacts.

He/she is responsible in the data gathering and research, design, continuous development and monitoring of implementation of different systems, standards and procedures for store operations, and shall be the subject matter expert for environmental compliance matters, ensuring sustainable and legally compliant stores.

Key Responsibilities:

Cleanliness and Sanitation (C&S)

• Creates systems and procedures in store maintenance and cleanliness and sanitation balancing quality, speed and cost.
• Integrates changes in store design, channels, equipment in the overall C&S management.
• Establishes and aligns roles and responsibilities of store team in C&S.
• Ensures brilliant execution of standard C&S procedures in store operations (including supply monitoring and BCP issuance).
• Develops and defines the Man, Machine, Method and Material (4Ms) requirements of the utility area.
• Conducts necessary tests to determine the performance, efficiency, integrity, and other parameters of all new/revised chemicals, tools, systems and procedures.
• Writes initial revisions to all manuals and guides for new/revised manpower systems.
• Ensures that all new/revised processes and procedures are properly documented through the department's manuals.
• Collaborates with Training for all materials needed for store personnel training.
• Monitors and tracks implementation of new/revised systems and validates impact on different aspects of the business (OPEX, FSC, etc.).
• Data Parameters Analysis: Monitors all pertinent data relating to or which may be affected by C&S.

Environmental Management System and Sustainability

• Oversees implementation and monitoring of environmental compliance programs, policies, and procedures.
• Maintains and updates the environmental compliance calendar.
• Leads cross-functional teams for environmental projects and initiatives.
• Assigns and monitors tasks to ensure timely and quality completion of compliance-related work.
• Creates environmental systems (ROS), innovations, 4Ms and investigates environmental incidents or violations (RCA); recommends corrective and preventive measures.
• Creates environmental systems that align stores with the Philippine Law (e.g., requirements in chemical content, BOD).

Others

• Performs other jobs, tasks or expertise-related assignments in order to develop one's self and/or share one's expertise to support operational efficiency.

Job Qualifications:

• Graduate of a degree in Management Engineering, Industrial Engineering, or equivalent.
• At least 3-5 years of work experience related to process improvement, preferably from the food manufacturing or restaurant industry.
• Strong background in Business Process Mapping, Analysis, Improvement, and Implementation.
• Strong experience in shaping and driving engagements and ability to lead project teams.
• Amenable to work in Ortigas, Pasig (Hybrid Work Setup).