294 Operational Oversight jobs in the Philippines
Manager, Operational Risk & Resilience Oversight
Posted 11 days ago
Job Viewed
Job Description
**Key Responsibilities:**
+ Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change risk) and governance activities such as risk and control assessments (RCSA) performed by business owners.
+ Good understanding of operational risk such as business continuity and third party risk.
+ Evaluate and identify non-compliance with standard requirements and escalate to direct managers in a timely manner.
+ Evaluate and recommend new controls where gaps have been identified.
+ Review and assess incidents and operational loss events, perform root cause analysis, and ensure that management logs them timely and that issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines.
+ Perform thematic reviews across businesses and/or segments and raise potential enterprise level problems or issues, and propose action plans accordingly.
**Required Qualifications:**
+ Minimum 3-5 years of experience in operational risk management, or in highly related fields such as audit and/or compliance.
+ Strong knowledge of operational processes, risks, and controls.
+ Knowledge of operational risk domains and independent control design assessment - third party risk, business continuity, change management, and/or disaster recovery.
+ Broad knowledge of financial services/insurance business and related products.
+ High proficiency in MS Office products and data analytics tools is a plus.
+ Amenable to work only on mid shifts and night shifts.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
Manager, Operational Risk & Resilience Oversight
Posted 11 days ago
Job Viewed
Job Description
**Key Responsibilities:**
+ Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change risk) and governance activities such as risk and control assessments (RCSA) performed by business owners.
+ Good understanding of operational risk such as business continuity and third party risk.
+ Evaluate and identify non-compliance with standard requirements and escalate to direct managers in a timely manner.
+ Evaluate and recommend new controls where gaps have been identified.
+ Review and assess incidents and operational loss events, perform root cause analysis, and ensure that management logs them timely and that issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines.
+ Perform thematic reviews across businesses and/or segments and raise potential enterprise level problems or issues, and propose action plans accordingly.
**Required Qualifications:**
+ Minimum 3-5 years of experience in operational risk management, or in highly related fields such as audit and/or compliance.
+ Strong knowledge of operational processes, risks, and controls.
+ Knowledge of operational risk domains and independent control design assessment - third party risk, business continuity, change management, and/or disaster recovery.
+ Broad knowledge of financial services/insurance business and related products.
+ High proficiency in MS Office products and data analytics tools is a plus.
+ Amenable to work only on mid shifts and night shifts.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
Manager of Operational Risk & Resilience Oversight
Posted 11 days ago
Job Viewed
Job Description
This position **Manager - Operational Risk & Resilience Oversight** role reports directly to the **Head of ORRO Governance & Risk Program Oversight** , with matrix reporting to the **Asia Regional Operational Risk Management team** . This position is part of the second line of defense - Independent Risk Management function and will support the first line of defense businesses to ensure that operational risk management tools are effectively used by the first line to identify, assess and monitor operational risks.
The position requires strong understanding of operational risk, risks and controls, and solid communication and influencing skills. This position will operate across multiple businesses, functions, and geographies, to promote and enhance awareness of risks and controls, and execution of operational risk program requirements.
**Key Responsibilities:**
+ Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change risk) and governance activities (risk and control assessments (RCSA), incidents and losses, EUCs) performed by business owners.
+ Evaluate and identify non-compliance with standard requirements and escalate to direct managers timely.
+ Evaluate and recommend new controls where gaps have been identified
+ Review and assess incidents and operational loss events, perform root cause analysis and ensure that management logs them timely and that Issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines
+ Perform thematic reviews across businesses and/or segments and raise potential enterprise level problem or issue, and propose action plans.
**Required Qualifications:**
+ **Minimum of three (3) years in operational risk management or related fields such as audit or compliance, focusing on third-party risk management**
+ Strong understanding of operational processes, risks, and controls.
+ Broad knowledge of financial services and insurance business, along with related products.
+ Experience with independent control design assessment and evaluating operating effectiveness.
**Preferred Qualifications:**
+ Strong professional skepticism and detail orientation with excellent analytical and critical thinking skills.
+ Ability to quickly understand business processes and their risk implications, analyze complex situations, and make valuable and practical recommendations.
+ Results-oriented with a focus on quality, delivering value, and strong attention to detail.
+ Ability to balance priorities and meet deadlines.
+ Solid written and oral communication skills.
+ Strong influencing skills to build effective relationships within and across divisions.
+ High proficiency in MS Office Products and data analytics tools is a plus.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
Manager of Operational Risk & Resilience Oversight
Posted 11 days ago
Job Viewed
Job Description
This position **Manager - Operational Risk & Resilience Oversight** role reports directly to the **Head of ORRO Governance & Risk Program Oversight** , with matrix reporting to the **Asia Regional Operational Risk Management team** . This position is part of the second line of defense - Independent Risk Management function and will support the first line of defense businesses to ensure that operational risk management tools are effectively used by the first line to identify, assess and monitor operational risks.
The position requires strong understanding of operational risk, risks and controls, and solid communication and influencing skills. This position will operate across multiple businesses, functions, and geographies, to promote and enhance awareness of risks and controls, and execution of operational risk program requirements.
**Key Responsibilities:**
+ Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change risk) and governance activities (risk and control assessments (RCSA), incidents and losses, EUCs) performed by business owners.
+ Evaluate and identify non-compliance with standard requirements and escalate to direct managers timely.
+ Evaluate and recommend new controls where gaps have been identified
+ Review and assess incidents and operational loss events, perform root cause analysis and ensure that management logs them timely and that Issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines
+ Perform thematic reviews across businesses and/or segments and raise potential enterprise level problem or issue, and propose action plans.
**Required Qualifications:**
+ **Minimum of three (3) years in operational risk management or related fields such as audit or compliance, focusing on third-party risk management**
+ Strong understanding of operational processes, risks, and controls.
+ Broad knowledge of financial services and insurance business, along with related products.
+ Experience with independent control design assessment and evaluating operating effectiveness.
**Preferred Qualifications:**
+ Strong professional skepticism and detail orientation with excellent analytical and critical thinking skills.
+ Ability to quickly understand business processes and their risk implications, analyze complex situations, and make valuable and practical recommendations.
+ Results-oriented with a focus on quality, delivering value, and strong attention to detail.
+ Ability to balance priorities and meet deadlines.
+ Solid written and oral communication skills.
+ Strong influencing skills to build effective relationships within and across divisions.
+ High proficiency in MS Office Products and data analytics tools is a plus.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
Business Operations
Posted today
Job Viewed
Job Description
• Analyze and improve business processes to increase efficiency and effectiveness across departments.
• Develop and monitor key performance indicators (KPIs) to track operational performance.
• Collaborate with leadership and cross-functional teams to implement strategic initiatives.
• Prepare operational reports, dashboards, and presentations for senior management.
• Identify bottlenecks, risks, and opportunities in business operations and recommend solutions.
• Assist in budgeting, forecasting, and resource allocation processes.
• Support project management initiatives and ensure timely execution of operational projects.
• Standardize and document processes, policies, and procedures.
• Evaluate technology and tools to enhance operational efficiency
• Bachelor's degree in Business Administration, Management, Finance, or related field.
• Proven experience in business operations, project management, or process improvement roles.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word) and business analytics tools.
• Experience with CRM, ERP, or other operational software is a plus.
• Preferably with an experience in iGaming industry.
Business Operations
Posted today
Job Viewed
Job Description
Position Overview: We are looking for a detail-oriented and proactive Business Operations & Sales Support Specialist to ensure smooth day-to-day operations of our sales function. This role will support the sales team by managing back-end processes, coordinating dealer accounts, and serving as a key link between U.S. sales reps, regional managers, and cross-functional teams in China. The ideal candidate thrives in a fast-paced environment, is highly organized, and has strong communication skills to keep projects and processes running smoothly.
Key Responsibilities
Sales Support
- Provide operational support to Sales Representatives, Regional Managers, and Showcase Dealers.
- Assist with onboarding new dealers, including account setup on Shopify and the B2B portal.
- Manage sales data entry, CRM records, and weekly reporting to ensure accuracy and visibility.
- Prepare sales decks, product information sheets, and dealer communication materials.
- Support coordination of dealer training sessions, events, and new product launch activities.
- Track sales orders, shipments, and dealer fulfillment, escalating issues to operations as needed.
- Coordinate with logistics teams to ensure smooth inventory flow and delivery for dealers.
- Monitor payment terms, dealer credit usage, and account balances in line with company policies.
- Support the planning and execution of promotional campaigns, regional activations, and Showcase dealer initiatives.
- Provide analysis of dealer performance and recommend improvements to sales leadership.
- Act as a liaison between U.S. sales teams and China-based teams, ensuring two-way information flow on products, dealer feedback, and operational requirements.
- Collaborate with product, marketing, and operations to align sales initiatives with overall business strategy.
- Ensure timely communication of product updates, pricing changes, and operational policies to dealers.
Qualifications
- 2–4 years of experience in sales operations, business support, or account coordination (cycling, e-mobility, or outdoor industries preferred).
- Strong organizational and multitasking abilities with attention to detail.
- Excellent communication and relationship-building skills across global teams and time zones.
- Proficiency with Shopify, CRM tools, and B2B e-commerce portals.
- Strong Excel/Google Sheets skills for reporting and analysis.
- Ability to work independently in a fast-paced, growth-oriented environment.
- Interest in cycling, sustainability, or e-mobility is a plus.
- Competitive salary PHP 33,000- PHP 36,000
- HMO on the 6th month
- Paid Lunch
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Business Operations Manager
Posted today
Job Viewed
Job Description
Pay: ₱95, ₱190,000.00 per month
Job description:
Job title: Business Operations Manager
Type of employment: Full-time (Remote)
Budget: $10/hr - $20/hr
Shift Schedule: 9:00 AM - 6:00 PM EST
We are looking for a seasoned Business Operations Manager to support the growth of our organization. This role will play a critical part in enhancing operational efficiency, refining processes, and ensuring that systems are optimized to support long-term profitability. As part of the leadership team, you will work directly with the CEO to turn strategic initiatives into actionable results while coordinating cross-departmental projects.
About the Company
Since 2007, our client has specialized in the copier industry, helping businesses, nonprofits, and startups find the right office equipment solutions. They pride themselves on transparency and advocacy, guiding clients through purchasing, leasing, and rental options while securing the most cost-effective choices. Their mission is to deliver smart, budget-friendly solutions backed by exceptional service, empowering organizations to make confident decisions that support sustainable growth.
Core Values
- Unified team with a shared mission
- Customer-first philosophy
- Quick, high-quality service delivery
- Proactive, solutions-oriented mindset
- Strong attention to detail
- Commitment to continuous improvement
- Ownership and accountability
Key Objectives
- Act as the CEO's right-hand partner, ensuring alignment between sales, operations, and support functions
- Drive efficiency by standardizing processes, workflows, and systems across the business
- Provide oversight for customer service, dispatch, and logistics operations
- Leverage automation and technology to improve internal operations and customer experience
Primary Responsibilities
- Lead and supervise multiple departments, including customer service, dispatch, and logistics
- Introduce process enhancements and implement tools to streamline day-to-day functions
- Track and analyze performance indicators and financial data to uncover optimization opportunities
- Manage vendor and supplier relationships, including contract negotiations
- Mentor and coach team members to support their professional growth and performance
- Collaborate with sales, finance, and other departments to ensure organizational alignment
- Partner with the CEO in planning and executing strategic business initiatives
Required Qualifications
- At least 3 years of leadership experience within the copier/printer industry
- Demonstrated success in driving operational improvements and efficiency
- Strong project management, analytical, and problem-solving skills
- Excellent communication and interpersonal skills, with the ability to engage effectively across all levels of the business
- Proficiency in using technology and data to guide decision-making
- Ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
- Background in ERP/CRM systems and workflow automation
- Understanding of the EOS (Entrepreneurial Operating System) framework
- Certification in Lean, Six Sigma, or related process improvement methodologies
Job Type: Full-time
Pay: Php95, Php190,000.00 per month
Benefits:
- Work from home
Work Location: Remote
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Business Operations Manager
Posted today
Job Viewed
Job Description
We're hiring a Head of Operations to lead and scale one of our core business units. This is a high-impact leadership role for someone with proven retail operations experience — ideally from Wilcon Depot, AllHome, CitiHardware, or any large-format hardware or construction supply retailer or equivalent.
What We're Looking For:
Must-Haves (Non-Negotiables):
• Must have come from Wilcon Depot, or at least from an equivalent retail environment (AllHome, CitiHardware, or similar)
• Proven leadership experience managing a full business unit or retail operation
• Hands-on experience in retail operations — ideally in hardware, tiles, or construction supplies
• Strong sales background or a clear, sales-driven mindset
• Demonstrated ability to lead teams, build culture, and drive accountability
• Clear track record of tangible achievements (e.g., sales growth, awards, operational improvements)
• High work ethic, self-driven, and able to lead independently
• Full P&L responsibility for 3–5+ years
Strong Advantages (Preferred Skills):
• Background in commercial decision-making (pricing, merchandising, promotions)
• Analytical and strategic thinker — can translate company goals into practical, measurable outcomes
• Highly adaptable, resilient, and growth-oriented
• Strong cultural fit — brings grit, ownership, and the discipline to scale teams and operations
Why Join Us?
You won't just run a store — you'll take full ownership of a business unit and help shape its direction. This is the ideal opportunity for an experienced retail operations leader who's ready to step into a bigger challenge with full strategic, operational, and leadership scope.
Apply now if you meet the must-haves above — we're prioritizing candidates with experience from Wilcon Depot, AllHome, CitiHardware, or equivalent environments.
Business Operations Associate
Posted today
Job Viewed
Job Description
We are looking for a
Business Operations Associate who thrives in a fast-paced, client-focused environment and takes pride in delivering exceptional service.
This role involves creating and maintaining reports, dashboards, and data visualizations to track key performance indicators for our clients.
We are not a BPO company.
Our focus is on providing specialized solutions that support business processes and foster growth. If you're detail-oriented, analytical, and skilled in tools like Excel or Tableau, and eager to collaborate and learn, wed love for you to join us
What You'll Do
- Manage and prioritize client reporting requests, ensuring timely responses.
- Update internal dashboards to provide real-time insights for the team.
- Create and send training certificates to clients, ensuring accurate and timely delivery.
- Ensure data accuracy and quality service by following established processes.
- Manage user accounts across platforms like Gmail, Teams, and goFLUENT Portal.
- Support administrative tasks, including data entry, to assist other teams.
- Accurately enter order details into the system when needed.
What You'll Need
- 2+ years of Data Entry experience is a plus.
- A Bachelors/College Degree in any field.
- Strong skills in MS Excel, Google Sheets, Google Docs, and Open Office are a big advantage.
- Must have good English communication skills, both written and verbal.
- Detail-oriented with a process-driven mindset.
- Proficiency in organizing and presenting data to ensure clarity and effective communication.
- Ability to review client requests and identify key insights.
- Willing to work onsite in Eastwood City, QC.
What You'll Love In GoFLUENT
At goFLUENT Philippines, we value your talents and ideas. If you're passionate and self-motivated, join our dynamic, growing team Based in Eastwood, our largest office supports clients worldwide. But its our unique culture that truly drives us to excel.
Benefits
Our culture is unlike anywhere else. Starting day one of your , tons of awesome perks and benefits await you, including:
- Standard Benefits: Medical & dental insurance, paid vacation & sick leaves and public holidays.
- Dynamic, startup-like experience within the security of a fast-growing, 20-year old Swiss-based company.
- The opportunity to learn from top executives and visionaries in the learning and language market.
- The experience of joining an innovative organization with an international, vibrant working environment.
- Full on-boarding and fast ramp mentoring program leading candidate to success.
- World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages
- Exciting team-building events.
Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide:
goFLUENT, headquartered in Geneva, Switzerland, is the world's leading B2B provider of hyper-personalized solutions that accelerate language skills by blending technology, content and virtual human interaction on any device.
Business Operations Consultant
Posted today
Job Viewed
Job Description
The Business Operations Consultant (Franchise) partners with franchisees and internal teams to drive profitable store performance, ensure operational compliance with franchisor standards, and accelerate network growth. Acting as a hands-on business advisor and project lead, the Consultant assesses market opportunity and store performance, delivers targeted coaching and operational solutions, supports site selection & onboarding, and implements best practices that align marketing, ops, HR and finance to achieve sales and quality targets.
Scope & Key responsibilities
- Responsible for a portfolio of franchise stores across one or more territories.
- Works across commercial (sales/marketing), operations (SOP, QSC), HR (staffing/training) and finance (profitability analysis) functions.
- Regularly meets with franchisees, mall lessors, suppliers, contractors, government agencies and cross-functional internal teams.
- Provides both reactive problem resolution (store recovery, compliance issues) and proactive growth support (site identification, pre-market assessment, openings).
Assessment & Diagnostics
- Conduct market scans (P.E.S.T.E.), competitor 4Ps analysis, and customer profiling to identify opportunities and risks in assigned areas.
- Evaluate store viability (market, operational, organizational, financial) and produce pre-opening feasibility reports.
- Monitor store performance using sales/volume data, customer feedback and operational audits; identify root causes and recommend corrective actions.
Operational Support & Implementation
- Deliver on-the-spot coaching and hands-on training for franchisees, store managers, service crews and delivery riders on SOPs, service quality, and productivity.
- Lead store audits for Quality, Service, Cleanliness and Customer Experience (QSC) and follow up on remediation.
- Support technology and equipment upgrades and ensure correct implementation of systems and tools.
Advisory & Financial Management
- Advise franchisees on P&L management: monitor sales trends, COGS, OPEX, cashflow and petty cash controls; identify cash leaks and improvement opportunities.
- Recommend merchandising, pricing and local marketing tactics to increase customer acquisition and retention.
Business Development & Expansion
- Map and pre-qualify territorial sites; perform Advanced Site Evaluation (ASET) and ocular inspections; coordinate with suppliers and contractors for store fit-outs.
- Facilitate lease and mall approvals, prepare documentation and follow up on construction/renovation timelines.
- Support booth/exhibit design and special activation needs for local events.
Process Improvement & Standardization
- Help refine and document SOPs, administrative systems and standard operating manuals; drive adoption of best practices across stores.
- Identify and scale successful operating models from high-performing stores to the wider network.
Stakeholder Management & Compliance
- Build and maintain relationships with franchisees, mall management, suppliers, local government agencies and industry partners.
- Help franchisees comply with regulatory, labor and tax requirements and advise on formalization where necessary.
Reporting & Continuous Improvement
- Produce regular territory performance reports and improvement plans for the Franchise GM.
- Track implementation of agreed corrective plans and measure impact against KPIs.
KPIs
- Store compliance rate (QSC audit pass %).
- Average monthly sales growth for portfolio.
- Time-to-open for new stores (from site approval to opening).
- Number of franchisee recovery plans completed and percent improvement in sales/profitability.
- Franchisee satisfaction / NPS for support provided.
Qualifications
Minimum
- Bachelor's degree in Business Administration, Management, Marketing, Hospitality, Entrepreneurship, or related field.
- 3–5 years' experience in franchise operations, retail/ F&B operations, business consulting, or field operations — preferably in a franchised environment.
- Demonstrable experience in site evaluation, store openings, operational audits and frontline coaching.
- Strong analytical skills — able to interpret sales, gross margin and expense reports and recommend practical actions.
- Excellent verbal and written communication in English and Filipino.
- Comfortable with frequent travel and fieldwork across provinces and malls.
Preferred
- Experience working with multi-unit franchise networks in the Philippines.
- Background in store construction/fit-out coordination, mall leasing processes, or supplier/contractor management.
- Formal training/certification in operations management, project management, or franchising.
- Familiarity with POS systems, inventory controls and basic financial modeling.
- Residing in Cavite
Job Type: Full-time
Pay: Php35, Php40,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Flextime
- Free parking
- On-site parking
- Opportunities for promotion
Work Location: On the road