40 Operational Oversight jobs in the Philippines
Manager, Operational Risk & Resilience Oversight
Manulife
Posted 3 days ago
Job Viewed
Job Description
The **Manager, Operational Risk & Resilience Oversight** role reports directly to the Head of ORRO Governance & Risk Program Oversight. This position is part of the second line of defense - Independent Risk Management function and will support the first line of defense businesses to ensure that operational risk management tools are effectively used by the first line to identify, assess and monitor operational risks.
**Key Responsibilities:**
+ Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change risk) and governance activities such as risk and control assessments (RCSA) performed by business owners.
+ Good understanding of operational risk such as business continuity and third party risk.
+ Evaluate and identify non-compliance with standard requirements and escalate to direct managers in a timely manner.
+ Evaluate and recommend new controls where gaps have been identified.
+ Review and assess incidents and operational loss events, perform root cause analysis, and ensure that management logs them timely and that issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines.
+ Perform thematic reviews across businesses and/or segments and raise potential enterprise level problems or issues, and propose action plans accordingly.
**Required Qualifications:**
+ Minimum 3-5 years of experience in operational risk management, or in highly related fields such as audit and/or compliance.
+ Strong knowledge of operational processes, risks, and controls.
+ Knowledge of operational risk domains and independent control design assessment - third party risk, business continuity, change management, and/or disaster recovery.
+ Broad knowledge of financial services/insurance business and related products.
+ High proficiency in MS Office products and data analytics tools is a plus.
+ Amenable to work only on mid shifts and night shifts.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
**Key Responsibilities:**
+ Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change risk) and governance activities such as risk and control assessments (RCSA) performed by business owners.
+ Good understanding of operational risk such as business continuity and third party risk.
+ Evaluate and identify non-compliance with standard requirements and escalate to direct managers in a timely manner.
+ Evaluate and recommend new controls where gaps have been identified.
+ Review and assess incidents and operational loss events, perform root cause analysis, and ensure that management logs them timely and that issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines.
+ Perform thematic reviews across businesses and/or segments and raise potential enterprise level problems or issues, and propose action plans accordingly.
**Required Qualifications:**
+ Minimum 3-5 years of experience in operational risk management, or in highly related fields such as audit and/or compliance.
+ Strong knowledge of operational processes, risks, and controls.
+ Knowledge of operational risk domains and independent control design assessment - third party risk, business continuity, change management, and/or disaster recovery.
+ Broad knowledge of financial services/insurance business and related products.
+ High proficiency in MS Office products and data analytics tools is a plus.
+ Amenable to work only on mid shifts and night shifts.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This advertiser has chosen not to accept applicants from your region.
0
Manager, Operational Risk & Resilience Oversight
Manulife
Posted 3 days ago
Job Viewed
Job Description
The **Manager, Operational Risk & Resilience Oversight** role reports directly to the Head of ORRO Governance & Risk Program Oversight. This position is part of the second line of defense - Independent Risk Management function and will support the first line of defense businesses to ensure that operational risk management tools are effectively used by the first line to identify, assess and monitor operational risks.
**Key Responsibilities:**
+ Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change risk) and governance activities such as risk and control assessments (RCSA) performed by business owners.
+ Good understanding of operational risk such as business continuity and third party risk.
+ Evaluate and identify non-compliance with standard requirements and escalate to direct managers in a timely manner.
+ Evaluate and recommend new controls where gaps have been identified.
+ Review and assess incidents and operational loss events, perform root cause analysis, and ensure that management logs them timely and that issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines.
+ Perform thematic reviews across businesses and/or segments and raise potential enterprise level problems or issues, and propose action plans accordingly.
**Required Qualifications:**
+ Minimum 3-5 years of experience in operational risk management, or in highly related fields such as audit and/or compliance.
+ Strong knowledge of operational processes, risks, and controls.
+ Knowledge of operational risk domains and independent control design assessment - third party risk, business continuity, change management, and/or disaster recovery.
+ Broad knowledge of financial services/insurance business and related products.
+ High proficiency in MS Office products and data analytics tools is a plus.
+ Amenable to work only on mid shifts and night shifts.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
**Key Responsibilities:**
+ Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change risk) and governance activities such as risk and control assessments (RCSA) performed by business owners.
+ Good understanding of operational risk such as business continuity and third party risk.
+ Evaluate and identify non-compliance with standard requirements and escalate to direct managers in a timely manner.
+ Evaluate and recommend new controls where gaps have been identified.
+ Review and assess incidents and operational loss events, perform root cause analysis, and ensure that management logs them timely and that issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines.
+ Perform thematic reviews across businesses and/or segments and raise potential enterprise level problems or issues, and propose action plans accordingly.
**Required Qualifications:**
+ Minimum 3-5 years of experience in operational risk management, or in highly related fields such as audit and/or compliance.
+ Strong knowledge of operational processes, risks, and controls.
+ Knowledge of operational risk domains and independent control design assessment - third party risk, business continuity, change management, and/or disaster recovery.
+ Broad knowledge of financial services/insurance business and related products.
+ High proficiency in MS Office products and data analytics tools is a plus.
+ Amenable to work only on mid shifts and night shifts.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This advertiser has chosen not to accept applicants from your region.
1
Business Operations Analyst
NCR Atleos
Posted 18 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Business Support Analyst - Banking Revenue Assurance / EUROPE T&M Team**
Grade 8, internal or external candidate.
**_EUROPE T&M Team_** _, as a part of Banking Revenue Assurance team is responsible for reviewing field service activities provided to our customers and determining which activities are considered Out of Scope, as per Customer's maintenance Contract. Team's goal is to organize efficient T&M billing process by doing deep-dive analyses of field activities using various tools, cooperating with other internal teams, providing financial reports on chargeable calls and ensuring revenue is collected fully and in a timely manner. We are constantly working on optimizing our processes, and the role of T&M analyst is currently evolving into a consultant for company-wide internal and external solutions._
**POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:**
+ Understand Contractual language that defines field service activities not covered by the maintenance Contract
+ Review all service activities generated for assigned customers and based on Contract knowledge identify Out of Scope activities
+ Create Financial Reports for billable activities and calculation in accordance to Customer Contract's Terms and Conditions
+ Present great attention to details when completing daily tasks, especially when it comes to Reporting and Invoicing process - Customer data, payment terms, taxes, pricing etc.
+ Identify process gaps and work on continuous process improvement and automatization to advance developmental growth and cost reduction
+ Create Executive summary showcasing the cost or profit associated with the summary
+ Coordinate conversations with other internal teams with goal to enable efficient T&M billing process
+ Understand all relevant technical details on company's Banking equipment
+ Perform various analyses on business activities for assigned customers in order to identify Revenue gaps
+ Use multiple software solutions to complete daily tasks: Oracle, TAMBA Tool, Invoice Engine, NCDM, SOM, Power Query, Power BI, Microsoft Office etc.
+ Manage business process that creates value and increase customer satisfaction
**Candidates profile and qualifications:**
+ Bachelor's Degree
+ 2-3 years of relevant work experience
+ Excellent knowledge of **English** language, while knowledge of Germanwould be considered a plus
+ Demonstrated proficiencies in Microsoft Office Suite software, knowledge of creating macro solutions would be considered as advantage
+ Possesses a high degree of skill in relationship management, and leadership to get issues resolved for the customer
+ Technical knowledge of Banking equipment would be considered as an advantage
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Business Support Analyst - Banking Revenue Assurance / EUROPE T&M Team**
Grade 8, internal or external candidate.
**_EUROPE T&M Team_** _, as a part of Banking Revenue Assurance team is responsible for reviewing field service activities provided to our customers and determining which activities are considered Out of Scope, as per Customer's maintenance Contract. Team's goal is to organize efficient T&M billing process by doing deep-dive analyses of field activities using various tools, cooperating with other internal teams, providing financial reports on chargeable calls and ensuring revenue is collected fully and in a timely manner. We are constantly working on optimizing our processes, and the role of T&M analyst is currently evolving into a consultant for company-wide internal and external solutions._
**POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:**
+ Understand Contractual language that defines field service activities not covered by the maintenance Contract
+ Review all service activities generated for assigned customers and based on Contract knowledge identify Out of Scope activities
+ Create Financial Reports for billable activities and calculation in accordance to Customer Contract's Terms and Conditions
+ Present great attention to details when completing daily tasks, especially when it comes to Reporting and Invoicing process - Customer data, payment terms, taxes, pricing etc.
+ Identify process gaps and work on continuous process improvement and automatization to advance developmental growth and cost reduction
+ Create Executive summary showcasing the cost or profit associated with the summary
+ Coordinate conversations with other internal teams with goal to enable efficient T&M billing process
+ Understand all relevant technical details on company's Banking equipment
+ Perform various analyses on business activities for assigned customers in order to identify Revenue gaps
+ Use multiple software solutions to complete daily tasks: Oracle, TAMBA Tool, Invoice Engine, NCDM, SOM, Power Query, Power BI, Microsoft Office etc.
+ Manage business process that creates value and increase customer satisfaction
**Candidates profile and qualifications:**
+ Bachelor's Degree
+ 2-3 years of relevant work experience
+ Excellent knowledge of **English** language, while knowledge of Germanwould be considered a plus
+ Demonstrated proficiencies in Microsoft Office Suite software, knowledge of creating macro solutions would be considered as advantage
+ Possesses a high degree of skill in relationship management, and leadership to get issues resolved for the customer
+ Technical knowledge of Banking equipment would be considered as an advantage
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
2
Business Operations Analyst
NCR Atleos
Posted 19 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Business Support Analyst - Banking Revenue Assurance / NAMER T&M Team**
Grade 8, internal or external candidate.
**_NAMER T&M Team_** _, as a part of Banking Revenue Assurance team is responsible for reviewing field service activities provided to our customers and determining which activities are considered Out of Scope, as per Customer's maintenance Contract. Team's goal is to organize efficient T&M billing process by doing deep-dive analyses of field activities using various tools, cooperating with other internal teams, providing financial reports on chargeable calls and ensuring revenue is collected fully and in a timely manner. We are constantly working on optimizing our processes, and the role of T&M analyst is currently evolving into a consultant for company-wide internal and external solutions._
**POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:**
+ Understand Contractual language that defines field service activities not covered by the maintenance Contract
+ Review all service activities generated for assigned customers and based on Contract knowledge identify Out of Scope activities
+ Create Financial Reports for billable activities and calculation in accordance to Customer Contract's Terms and Conditions
+ Present great attention to details when completing daily tasks, especially when it comes to Reporting and Invoicing process - Customer data, payment terms, taxes, pricing, etc.
+ Identify process gaps and work on continuous process improvement and automatization to advance developmental growth and cost reduction
+ Create Executive summary showcasing the cost or profit associated with the summary
+ Coordinate conversations with other internal teams with goal to enable efficient T&M billing process
+ Understand all relevant technical details on company's Banking equipment
+ Perform various analyses on business activities for assigned customers to identify Revenue gaps
+ Use multiple software solutions to complete daily tasks: Oracle, TAMBA Tool, Invoice Engine, NCDM, SOM, Microsoft Office, etc.
+ Manage business process that creates value and increase customer satisfaction
**Candidates profile and qualifications:**
+ Bachelor's Degree
+ 2-3 years of relevant work experience
+ Excellent knowledge of **English** language
+ Demonstrated proficiencies in Microsoft Office Suite software, knowledge of creating macro solutions would be considered as advantage
+ Possesses a high degree of skill in relationship management, and leadership to get issues resolved for the customer
+ Technical knowledge of Banking equipment would be considered as an advantage
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Business Support Analyst - Banking Revenue Assurance / NAMER T&M Team**
Grade 8, internal or external candidate.
**_NAMER T&M Team_** _, as a part of Banking Revenue Assurance team is responsible for reviewing field service activities provided to our customers and determining which activities are considered Out of Scope, as per Customer's maintenance Contract. Team's goal is to organize efficient T&M billing process by doing deep-dive analyses of field activities using various tools, cooperating with other internal teams, providing financial reports on chargeable calls and ensuring revenue is collected fully and in a timely manner. We are constantly working on optimizing our processes, and the role of T&M analyst is currently evolving into a consultant for company-wide internal and external solutions._
**POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:**
+ Understand Contractual language that defines field service activities not covered by the maintenance Contract
+ Review all service activities generated for assigned customers and based on Contract knowledge identify Out of Scope activities
+ Create Financial Reports for billable activities and calculation in accordance to Customer Contract's Terms and Conditions
+ Present great attention to details when completing daily tasks, especially when it comes to Reporting and Invoicing process - Customer data, payment terms, taxes, pricing, etc.
+ Identify process gaps and work on continuous process improvement and automatization to advance developmental growth and cost reduction
+ Create Executive summary showcasing the cost or profit associated with the summary
+ Coordinate conversations with other internal teams with goal to enable efficient T&M billing process
+ Understand all relevant technical details on company's Banking equipment
+ Perform various analyses on business activities for assigned customers to identify Revenue gaps
+ Use multiple software solutions to complete daily tasks: Oracle, TAMBA Tool, Invoice Engine, NCDM, SOM, Microsoft Office, etc.
+ Manage business process that creates value and increase customer satisfaction
**Candidates profile and qualifications:**
+ Bachelor's Degree
+ 2-3 years of relevant work experience
+ Excellent knowledge of **English** language
+ Demonstrated proficiencies in Microsoft Office Suite software, knowledge of creating macro solutions would be considered as advantage
+ Possesses a high degree of skill in relationship management, and leadership to get issues resolved for the customer
+ Technical knowledge of Banking equipment would be considered as an advantage
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
3
Business Operations Specialist
Manila, Metropolitan Manila
RELX
Posted today
Job Viewed
Job Description
Accountabilities:
- Partner with the Operational Excellence, the business, and operational teams within the division to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements
- Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with automation solution design and development teams
- Works with Automation team to facilitate the planning and execution of automation projects
- Work with Business Units to perform value analysis (ROI) for the processes
- Coordinate with the business and the Automation team to identify and provide support for solution designs for production issues and enhancements
- Identify scope, benefits, constraints, and risks for automation initiatives, capture, and document current state manual processes
- Identify and document best practices for ongoing automation adoption
- Facilitate sessions with stakeholders to drive out requirements
- Consider change management implications for implementation of new automation processes
- Deliver key business analysis artifacts, using best practices and tools, for the design, solution, and execution of medium and large projects
- Document and diagram the existing environment and dataflows
- Gather non-functional requirements such as security, capacity performance and availability
- Act as a liaison between business and technical resources
- Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
- Define configuration specifications and business analysis requirements
- Conduct Process diagnostics & opportunity identification
- Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for automation)
- Help design, document, and maintain system processes
- Creating Business Case and ROI which can be submitted for review and approvals
Qualifications:
Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders, and management. Demonstrate strong collaboration across all levels of the organization Ability to work independently, with limited supervision, whilst participating fully as a member of the Automation team Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation, and continuous improvement Knowledge of automation technologies and spectrum of best practices with process automation and operational excellence Understand the needs of and support a company with global operations Ability to translate requirements into processes and controls Strong analytical skills, coupled with a logical, disciplined, and structured approach to documentation and procedures Flexible and dynamic personality Excellent spoken and written communication. Assertive and confident raising action points with senior individuals Experience of working on major projects Experience/knowledge of a range of technical platforms and solutions Work with individuals to understand and build detailed process maps and business requirements documents Ability to rapidly grasp processes and identify potential automation solutions Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents Willingness to learn and become an expert in automation and other Intelligent Automation solutions 2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams A team player that is willing to learn and adapt in a high pace delivery environment Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields Experienced in Visio and other process modelling tools Strong stakeholder Management and Project Management Skills LSSYB minimum and SCM 1.0/2.0 certified
Please read our
- Partner with the Operational Excellence, the business, and operational teams within the division to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements
- Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with automation solution design and development teams
- Works with Automation team to facilitate the planning and execution of automation projects
- Work with Business Units to perform value analysis (ROI) for the processes
- Coordinate with the business and the Automation team to identify and provide support for solution designs for production issues and enhancements
- Identify scope, benefits, constraints, and risks for automation initiatives, capture, and document current state manual processes
- Identify and document best practices for ongoing automation adoption
- Facilitate sessions with stakeholders to drive out requirements
- Consider change management implications for implementation of new automation processes
- Deliver key business analysis artifacts, using best practices and tools, for the design, solution, and execution of medium and large projects
- Document and diagram the existing environment and dataflows
- Gather non-functional requirements such as security, capacity performance and availability
- Act as a liaison between business and technical resources
- Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
- Define configuration specifications and business analysis requirements
- Conduct Process diagnostics & opportunity identification
- Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for automation)
- Help design, document, and maintain system processes
- Creating Business Case and ROI which can be submitted for review and approvals
Qualifications:
Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders, and management. Demonstrate strong collaboration across all levels of the organization Ability to work independently, with limited supervision, whilst participating fully as a member of the Automation team Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation, and continuous improvement Knowledge of automation technologies and spectrum of best practices with process automation and operational excellence Understand the needs of and support a company with global operations Ability to translate requirements into processes and controls Strong analytical skills, coupled with a logical, disciplined, and structured approach to documentation and procedures Flexible and dynamic personality Excellent spoken and written communication. Assertive and confident raising action points with senior individuals Experience of working on major projects Experience/knowledge of a range of technical platforms and solutions Work with individuals to understand and build detailed process maps and business requirements documents Ability to rapidly grasp processes and identify potential automation solutions Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents Willingness to learn and become an expert in automation and other Intelligent Automation solutions 2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams A team player that is willing to learn and adapt in a high pace delivery environment Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields Experienced in Visio and other process modelling tools Strong stakeholder Management and Project Management Skills LSSYB minimum and SCM 1.0/2.0 certified
Please read our
This advertiser has chosen not to accept applicants from your region.
4
Manager I, Business Operations
Concentrix
Posted 4 days ago
Job Viewed
Job Description
Job Title:
Manager I, Business Operations
Job Description
Location:
PHL Quezon City - Tera Tower 21st Floor
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Manager I, Business Operations
Job Description
Location:
PHL Quezon City - Tera Tower 21st Floor
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
5
Business Operations Analyst II
Pasay City, National Capital Region
Conduent
Posted 5 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Requires formal education and relevant expertise in a professional, sales, or technical area.
+ Performs technical-based activities.
+ Contributes to and manages projects.
+ Uses deductive reasoning to solve problems and make recommendations.
+ Interfaces with and influences key stakeholders.
+ Leverages previous knowledge and expertise to achieve results.
+ Able to complete work self-guided and with a team.
+ College or university degree required.
**General Profile**
+ Requires knowledge and experience in specific field.
+ Will acquire higher-level knowledge and skills.
+ Develops an understanding of the company, processes, and customers.
+ Uses existing procedures to solve standard problems.
+ Receives moderate guidance and direction from others.
**Functional Knowledge**
+ Requires expanded conceptual understanding of theories, practices, and procedures.
**Business Expertise**
+ Uses an understanding of key business drivers to accomplish work.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Follows standardized procedures and practices to achieve objectives and meet deadlines.
**Leadership**
+ No supervisory responsibilities.
+ Provides informal guidance to new team members.
**Problem Solving**
+ Uses existing procedures and technical experience to solve problems.
**Interpersonal Skills**
+ Exchanges complex information and ideas effectively.
**Responsibility Statements**
+ Facilitates working sessions to meet operational and customer goals.
+ Acts as the customer liaison to ensure work processes are efficient and effective.
+ Identifies and organizes data to produce meaningful views of operational performance.
+ Develops detailed operational dashboards ensuring requirements meet objectives for recommendations.
+ Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.
+ Examines and recommends changes or improvements to policies, quality, and problem resolution.
+ Develops well-rounded knowledge of the organization, operating processes, and governing regulations.
+ Performs other duties as assigned.
+ Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Track Description:**
+ Requires formal education and relevant expertise in a professional, sales, or technical area.
+ Performs technical-based activities.
+ Contributes to and manages projects.
+ Uses deductive reasoning to solve problems and make recommendations.
+ Interfaces with and influences key stakeholders.
+ Leverages previous knowledge and expertise to achieve results.
+ Able to complete work self-guided and with a team.
+ College or university degree required.
**General Profile**
+ Requires knowledge and experience in specific field.
+ Will acquire higher-level knowledge and skills.
+ Develops an understanding of the company, processes, and customers.
+ Uses existing procedures to solve standard problems.
+ Receives moderate guidance and direction from others.
**Functional Knowledge**
+ Requires expanded conceptual understanding of theories, practices, and procedures.
**Business Expertise**
+ Uses an understanding of key business drivers to accomplish work.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Follows standardized procedures and practices to achieve objectives and meet deadlines.
**Leadership**
+ No supervisory responsibilities.
+ Provides informal guidance to new team members.
**Problem Solving**
+ Uses existing procedures and technical experience to solve problems.
**Interpersonal Skills**
+ Exchanges complex information and ideas effectively.
**Responsibility Statements**
+ Facilitates working sessions to meet operational and customer goals.
+ Acts as the customer liaison to ensure work processes are efficient and effective.
+ Identifies and organizes data to produce meaningful views of operational performance.
+ Develops detailed operational dashboards ensuring requirements meet objectives for recommendations.
+ Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.
+ Examines and recommends changes or improvements to policies, quality, and problem resolution.
+ Develops well-rounded knowledge of the organization, operating processes, and governing regulations.
+ Performs other duties as assigned.
+ Complies with all policies and standards
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
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6
Business Operations Assistant (Work From Home)
GrowthAssistant
Posted today
Job Viewed
Job Description
We are looking for an energetic and experienced Business Operations Assistant experience who will help our clients with their daily operations, business, and personal-related tasks. You will be working with an exciting startup organization of eager and young professionals who are hungry for growth and opportunities!
This is a great opportunity for someone who wants to work with a well-known brand and wants continuous learning and growth during their career.
The Benefits
- Work From Home
- Attendance, Performance, and Referral Bonuses
- Paid Holidays and Time Offs
The Role
- Attend calls with Mike to take notes, capture action items, and follow up with clients about status and deadlines
- Organize meeting notes in Notion
- Build compliance dashboard - download Drata data and place into Notion
- Report preparation - Using templates
- Report quality control - Double check formatting and potential silly mistakes
- Engagement letters, proposals - Point and click items
- Calendar management (book meetings, appointments)
- Assisting with different projects and following up
- Prepare decks as needed - client to provide templates
- Manage funnel (create deals, update status, create tasks, etc)
- Upload, organize, and update leads into the CRM
- Verify data in existing database
The Requirements
- Experience with Drata or similar (nice to have)
- +1 year experience with Notion or similar (must have)
- Anti-Virus software (must have)
- Must be attentive to detail, problem solver, and complete deliverables promptly
- Excellent English communication skills (both verbal and written)
- Can work on the graveyard and/or mid-shift following the US Eastern Time
Pay: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
This is a great opportunity for someone who wants to work with a well-known brand and wants continuous learning and growth during their career.
The Benefits
- Work From Home
- Attendance, Performance, and Referral Bonuses
- Paid Holidays and Time Offs
The Role
- Attend calls with Mike to take notes, capture action items, and follow up with clients about status and deadlines
- Organize meeting notes in Notion
- Build compliance dashboard - download Drata data and place into Notion
- Report preparation - Using templates
- Report quality control - Double check formatting and potential silly mistakes
- Engagement letters, proposals - Point and click items
- Calendar management (book meetings, appointments)
- Assisting with different projects and following up
- Prepare decks as needed - client to provide templates
- Manage funnel (create deals, update status, create tasks, etc)
- Upload, organize, and update leads into the CRM
- Verify data in existing database
The Requirements
- Experience with Drata or similar (nice to have)
- +1 year experience with Notion or similar (must have)
- Anti-Virus software (must have)
- Must be attentive to detail, problem solver, and complete deliverables promptly
- Excellent English communication skills (both verbal and written)
- Can work on the graveyard and/or mid-shift following the US Eastern Time
Pay: Php35,000.00 - Php45,000.00 per month
**Benefits**:
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
This advertiser has chosen not to accept applicants from your region.
7
Business Operations Analyst II- Price Variance Auditor
Pasay City, National Capital Region
Conduent
Posted 6 days ago
Job Viewed
Job Description
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Summary:**
We are seeking a detail-oriented and highly skilled **Price Variance Auditor** with strong expertise in Microsoft Excel (especially in formula-based analysis) to perform comprehensive audits of parts-related base prices, price adjustments, and all relevant documentation tied to newly initiated contracts. The ideal candidate will ensure pricing accuracy, adherence to contractual obligations, and integrity of supporting evidence. This role also involves regular client interaction and a proactive approach to identifying cost-saving opportunities and supporting strategic price negotiation efforts.
**Key Responsibilities:**
+ Conduct thorough audits of base part prices, contract price changes, and all supporting documentation related to new supplier contracts initiated by buyers.
+ Verify pricing accuracy and ensure all adjustments are aligned with contractual terms and client policies.
+ Assess the validity and sufficiency of evidence provided to support pricing changes.
+ Utilize advanced Excel formulas and tools to compute price changes, identify discrepancies, and report on variances.
+ Prepare and deliver clear, concise reports on audit findings, highlighting risks, inconsistencies, or cost-saving opportunities.
+ Lead or participate in regular review meetings with clients to discuss Price Change Reports and variance findings.
+ Collaborate with procurement teams to formulate strategic approaches to supplier negotiations and price reductions.
+ Maintain documentation of audit processes, methodologies, and conclusions to ensure transparency and traceability.
**Required Qualifications and Skills:**
+ Bachelor's degree in Accounting, Finance, Business Administration, Supply Chain, or a related field.
+ Proven experience in auditing, procurement, or cost analysis with a focus on price validation and variance analysis.
+ **Advanced proficiency in Microsoft Excel** - including but not limited to: VLOOKUP, INDEX/MATCH, IF statements, pivot tables, conditional formatting, and error-checking formulas.
+ Strong analytical and quantitative skills, with a high level of attention to detail.
+ Excellent written and verbal communication skills for client reporting and presentations.
+ Ability to manage multiple audits/projects simultaneously in a fast-paced environment.
+ Familiarity with procurement or ERP systems SAP is a plus.
+ Open to night shift and hybrid work set up
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
**Job Summary:**
We are seeking a detail-oriented and highly skilled **Price Variance Auditor** with strong expertise in Microsoft Excel (especially in formula-based analysis) to perform comprehensive audits of parts-related base prices, price adjustments, and all relevant documentation tied to newly initiated contracts. The ideal candidate will ensure pricing accuracy, adherence to contractual obligations, and integrity of supporting evidence. This role also involves regular client interaction and a proactive approach to identifying cost-saving opportunities and supporting strategic price negotiation efforts.
**Key Responsibilities:**
+ Conduct thorough audits of base part prices, contract price changes, and all supporting documentation related to new supplier contracts initiated by buyers.
+ Verify pricing accuracy and ensure all adjustments are aligned with contractual terms and client policies.
+ Assess the validity and sufficiency of evidence provided to support pricing changes.
+ Utilize advanced Excel formulas and tools to compute price changes, identify discrepancies, and report on variances.
+ Prepare and deliver clear, concise reports on audit findings, highlighting risks, inconsistencies, or cost-saving opportunities.
+ Lead or participate in regular review meetings with clients to discuss Price Change Reports and variance findings.
+ Collaborate with procurement teams to formulate strategic approaches to supplier negotiations and price reductions.
+ Maintain documentation of audit processes, methodologies, and conclusions to ensure transparency and traceability.
**Required Qualifications and Skills:**
+ Bachelor's degree in Accounting, Finance, Business Administration, Supply Chain, or a related field.
+ Proven experience in auditing, procurement, or cost analysis with a focus on price validation and variance analysis.
+ **Advanced proficiency in Microsoft Excel** - including but not limited to: VLOOKUP, INDEX/MATCH, IF statements, pivot tables, conditional formatting, and error-checking formulas.
+ Strong analytical and quantitative skills, with a high level of attention to detail.
+ Excellent written and verbal communication skills for client reporting and presentations.
+ Ability to manage multiple audits/projects simultaneously in a fast-paced environment.
+ Familiarity with procurement or ERP systems SAP is a plus.
+ Open to night shift and hybrid work set up
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
This advertiser has chosen not to accept applicants from your region.
8
Director, Service and Performance Management
Cardinal Health
Posted 3 days ago
Job Viewed
Job Description
This role will ensure that GBFS delivers services that are efficient, scalable, knowledge-enabled and continuously improving. The Director will also own the function's budget, ensuring resources are deployed effectively to support performance goals.
While this role does not manage outsourced partners directly, it will work closely with the Director of Vendor Management (also under Enablement & Governance) to ensure performance alignment across all delivery channels.
**_Qualifications_**
+ 10+ years of experience in service delivery, performance management, shared services, or workforce/quality operations
+ Proven experience leading multi-functional teams, with a strong track record in quality, workforce, analytics, or KM
+ Strong understanding of service delivery models in captive and global environments
+ Ability to translate data into insights and business recommendations
+ Strong budget management and organizational planning capabilities
+ Exceptional collaboration and communication skills
**_Preferred Tools/Systems Experience:_**
+ Workforce management systems (e.g. Verint)
+ Reporting tools (e.g., PowerBI, Tableau)
+ KM platforms (e.g., SharePoint, Confluence, or equivalent)
+ Quality monitoring tools and service management systems
**_What is expected of you and others at this level_**
+ Provides leadership to managers and experienced professional staff; may also manage front line supervisors
+ Manages an organizational budget
+ Develops and implements policies and procedures to achieve organizational goals
+ Assists in the development of functional strategy
+ Decisions have an extended impact on work processes, outcomes, and customers
+ Interacts with internal and/or external leaders, including senior management
+ Persuades others into agreement in sensitive situations while maintaining positive relationships
**Service Performance & Quality Oversight**
+ Develop and manage a GBFS-wide performance management framework across service lines
+ Define and monitor SLAs, KPIs, and business outcome metrics
+ Lead the quality assurance program and ensure integration with performance root cause analysis
**Workforce Optimization & Planning**
+ Oversee workforce planning, forecasting, and real-time service monitoring
+ Enable proactive staffing adjustments aligned with demand and service-level goals
+ Drive improvements in productivity, utilization, and workforce efficiency
**Performance Insights & Analytics**
+ Build and lead a performance insights team delivering executive-ready dashboards and trends
+ Establish data-driven routines for surfacing service risks and opportunities
+ Provide forward-looking views to inform operational and strategic decision-making
**Knowledge Management**
+ Own the GBFS knowledge management strategy, tools, and governance
+ Ensure SOPs, process documentation, and knowledge assets are current, accessible, and embedded in operations
+ Partner with delivery and transformation teams to drive continuous learning and onboarding enablement
**Change & Transformation Support**
+ Support the integration of GBS and GFSS into GBFS through standardized performance practices
+ Drive continuous improvement initiatives through performance root cause data and best practice sharing
+ Collaborate across operations, transformation, and vendor management teams to enable systemic improvements
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
While this role does not manage outsourced partners directly, it will work closely with the Director of Vendor Management (also under Enablement & Governance) to ensure performance alignment across all delivery channels.
**_Qualifications_**
+ 10+ years of experience in service delivery, performance management, shared services, or workforce/quality operations
+ Proven experience leading multi-functional teams, with a strong track record in quality, workforce, analytics, or KM
+ Strong understanding of service delivery models in captive and global environments
+ Ability to translate data into insights and business recommendations
+ Strong budget management and organizational planning capabilities
+ Exceptional collaboration and communication skills
**_Preferred Tools/Systems Experience:_**
+ Workforce management systems (e.g. Verint)
+ Reporting tools (e.g., PowerBI, Tableau)
+ KM platforms (e.g., SharePoint, Confluence, or equivalent)
+ Quality monitoring tools and service management systems
**_What is expected of you and others at this level_**
+ Provides leadership to managers and experienced professional staff; may also manage front line supervisors
+ Manages an organizational budget
+ Develops and implements policies and procedures to achieve organizational goals
+ Assists in the development of functional strategy
+ Decisions have an extended impact on work processes, outcomes, and customers
+ Interacts with internal and/or external leaders, including senior management
+ Persuades others into agreement in sensitive situations while maintaining positive relationships
**Service Performance & Quality Oversight**
+ Develop and manage a GBFS-wide performance management framework across service lines
+ Define and monitor SLAs, KPIs, and business outcome metrics
+ Lead the quality assurance program and ensure integration with performance root cause analysis
**Workforce Optimization & Planning**
+ Oversee workforce planning, forecasting, and real-time service monitoring
+ Enable proactive staffing adjustments aligned with demand and service-level goals
+ Drive improvements in productivity, utilization, and workforce efficiency
**Performance Insights & Analytics**
+ Build and lead a performance insights team delivering executive-ready dashboards and trends
+ Establish data-driven routines for surfacing service risks and opportunities
+ Provide forward-looking views to inform operational and strategic decision-making
**Knowledge Management**
+ Own the GBFS knowledge management strategy, tools, and governance
+ Ensure SOPs, process documentation, and knowledge assets are current, accessible, and embedded in operations
+ Partner with delivery and transformation teams to drive continuous learning and onboarding enablement
**Change & Transformation Support**
+ Support the integration of GBS and GFSS into GBFS through standardized performance practices
+ Drive continuous improvement initiatives through performance root cause data and best practice sharing
+ Collaborate across operations, transformation, and vendor management teams to enable systemic improvements
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
This advertiser has chosen not to accept applicants from your region.
9